Attachment_1_-_Acceptable_Performace_Levels.pdf

SP4530-15-R-0002

HW Philippines

ATTACHMENT 1

Attachment 1

Acceptable Performance Level (APL)

Acceptable Performance Level (APL) is the minimum performance of each requirement before the Government considers performance unsatisfactory. Specification of an acceptable performance level does not allow the contractor to knowingly provide defective service; it is recognition of the fact that defective performance may sometimes occur unintentionally. As long as the performance percentage does not fall below the specified acceptable performance level, the Government will not deduct for poor performance. However, the contractor shall be required to re- perform or correct the defective service or product at no additional cost to the Government.

The surveillance method shall be from Collection Summary Report(s) (CSR) furnished by the COR, customer feedback, and tracking of final disposal/recycling submittals. All negative and positive actions/performance shall be the basis for monetary deductions and/or past performance annotations.

Performance incentives for the contractor shall include, but are not necessarily limited to, favorable impact on option exercise decisions, future awards of the same requirement, and future awards of similar requirements by Disposition Services as well as other Government and non-Government entities that may review performance of this contract.

A

Deliverable

B

Phase

C

Standard

D

Time Frame

E Section /

Paragraph

F Acceptable

Performance Level

G

Reduction for Failure

H Method of

Surveillance 1 Compliant

Removal Pre-Removal Submittal of shipping documentati on

Day of pickup 1.1.2 No more than 5 returnable submittals during a 12 month period of time

A disincentive fee of 5% shall be applied to each task order returned for corrections after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed criteria

Collection Summary Reports.

Customer and COR input.

1.1 Pre-Removal Notification 1-5 day 1.1.3 No more than 5 late notifications during a twelve month period of time

A disincentive fee of 5% shall be applied to each task order with late notification after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed criteria in

Reports.

Customer and COR input.

Section /

Paragraph

F Acceptable

Method of

Surveillance

1.2 Removal Safe, compliant, timely removal and transportation

1-30 days as required per task order

1.2. No more than 5 late

removals during a twelve month period of time

A disincentive fee of 5% shall be applied to each late task order after the contractor exceeds the criteria stated in Column F until such time as performance again does not

Reports.

Customer and COR input.

1.3 Post-Removal Compliant

transportation, interim storage and shipment to initial qualified

TSDF

Return of manifest or applicable shipping documentation within timeframe indicated herein, 40 CFR 262.42(a)(2), and/or Philippine regulation equivalent., state

1.3 No more than 5 non-

compliant transportation or storage and ultimate shipment to an initial TSRDF/TSDF during a twelve month period of time

A disincentive fee of 10% shall be applied to each non-compliant transportation or storage and shipment to an initial TSRDF/TSDF storage task order after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F.

Collection Summary Reports.

Customer and COR input.

1.4 Compliant

Disposal and/or Recycling

Disposal (or recycling)

On time, proper disposal or recycling IAW hazardous waste regulations and contract requirement

225 days all items or 315 days in the case of hazardous items that must be disposed of by destructive incineration.

6.0 No more than 3

late disposals during a 12 month period of time

A disincentive fee of 10% shall be applied to each line item disposed of late after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F.

KO review, tracking

2.0. Compliant

Special Services

Spill Response Services

Timely and accurate reporting

As stated in contract for service specified

1.2.1 No more than 2 late

performances during a 12 month period of time

A disincentive fee of 10% shall be applied to the task order not timely in the contract requirements for reporting after the contractor exceeds the criteria stated in Column F until again does not exceed the

Customer, COR and KO review and input

Section /

Paragraph

F Acceptable

Method of

Surveillance

2.1 Delivery of

expedited removal or performance service

Timely, compliance, accurate service(s)

As stated in contract for service specified

1.1.2.e No more than 5 late performances during a 12 month period of time

A disincentive fee of 5% shall be applied to each line item not picked up in a timely manner after the contractor exceeds the criteria stated in Column F until such time as performance again does not and input

2.2 Delivery of

certificates of disposal and/or recycling, hazardous summary/tracking.

Timely provision As stated in contract for service specified

2.1.2 2.1.8

No more than 5 late certificates during a 12 month period of time

A disincentive fee of 5% shall be applied to each line item with a late certificate after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in and input The final decision on waste classification resides with the generator however

2.3 Fluorescent

Lamps and Bulbs for Recycling

Timely, compliant, accurate service(s)

As stated in contract for service specified

2.1.5 No more than 5 non-

compliant performances during a 12 month period of time

A disincentive fee of 5% shall be applied to each line item that is in non-compliance after the contractor exceeds the criteria stated in Column F until again does not exceed the and input

* The Government reserves the right to also conduct additional surveillance/review of final tracking information and/or delay all payments until after final tracking information is received if warranted by performance problems in this area.