Attachment 1 - Performance Work Statement (PWS)(3-26-2020 Revision) w Track Changes.doc

RFP SP3300-20-R-0001

Attachment 1 - Performance Work Statement (3/26/2020 Revision)

PERFORMANCE WORK STATEMENT (PWS)

PROFESSIONAL SUPPORT SERVICES

SECTION C

INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. The primary mission of DLA Distribution is to provide supplies and services to United States military forces worldwide.

B. DLA Distribution, collocated with Defense Distribution Center Susquehanna, Pennsylvania has a requirement for a Contractor to provide program management, data collection, analytical support, transition support, business case analysis support, process mapping and standardization model services, and Graphic Artist/Multimedia Design support to compliment current DLA technical and operational expertise in executing its mission in areas that include but are not limited to personnel/manpower staffing, organizational development and resource studies, storage or performance optimization initiatives.

C. This contract contains brief descriptions of the type of work required and specifically the qualifications required for each labor category. Task orders issued will contain detailed tasks to be performed and timeframes for completion. The Contractor shall provide all project management and supervision necessary to perform the tasks ordered. A task order specifies and authorizes work to be accomplished by the Contractor to satisfy task requirements.

D. The Contractor shall begin task order performance within 30 calendar days of the effective date of a task order award. If the Government so decides, a task order may specify shorter periods for the beginning of the task order performance. The Contractor may be required to perform task orders simultaneously. The Contractor must be capable of providing a ready workforce with the ability to obtain the appropriate personnel clearances Technical Exhibit 2, and IT eligibilities, C-1.5.7 Information System Security, and Technical Exhibit 1 DoD Common Access Card (CAC).

SECTION C-1

GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the general conditions of operation and requirements relating to the services to be performed.

1.1 SCOPE OF WORK

A. The overarching scope of this contract is to provide project management, data collection, analytical support, process mapping, multimedia design, and standardization model services for DLA Distribution, other DLA activities across the Enterprise, for initiatives such as, to define, organize, plan, execute, monitor and close down the project. Outputs, as a result of these support services, may be oral or written and take the form of information, advice, opinions, alternatives, analytical reports, evaluations, data, recommendations, computer applications, and services based on current or emerging commercial business practices, presentations, or charts. All Contractor resources may be required to compile data and prepare presentable material to the Government. Contractor will attend classified meetings and briefings in support of this effort.

B. This is a non-personal service contract to provide on-site support at the DLA Distribution Headquarters facility located in New Cumberland, Pennsylvania. The Government will not exercise any supervision or control over the Contractor’s employees performing the services required for each specific task order. Such contract employees shall be accountable solely to the Contractor who, in turn is responsible to the Government. All contract personnel attending meetings, answering Government telephones, corresponding by e-mail, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of the members of the public that they are Government officials. All Contractor employees shall wear ID badges conspicuously on his or her outer clothing above the waist at all times and shall identify themselves as Contractors while in the work place and at meetings.

1.2 GENERAL OPERATING CONDITIONS

1.2.1 PERIOD OF PERFORMANCE

A. The period of performance will be established for a five-year ordering period, to include a two (2) month transition period, at beginning of contract award date (or task order issuance date).

1.2.2 TRANSITION PERIOD

A. A two (2) month transition period shall be established at task order issuance to allow the Contractor sufficient time for personnel performing work under this contract, to complete all security requirements outlined in Technical Exhibits (TE) (TE 1 Common Access Card (CAC), TE 2 Personnel Clearance, and/or refer to Training Requirements listed elsewhere in the PWS) prior to commencing work. The transition period will begin on the day of contract award (or task order issuance) and end two (2) months after task order award.

1.2.3 PLACE OF PERFORMANCE

A. The primary place of performance for Contractor resources shall be at the DLA Distribution Headquarters facility located in New Cumberland, PA. Situational telework may be authorized by the Contracting Officer or the COR as necessary. No reimbursement will be made for Contractor resources travel to or sustainment support at this primary place of performance.

1.2.4 INTERACTIONS WITH OTHER GOVERNMENT ORGANIZATIONS

A. The Contractor’s primary interaction with the Government shall be through the Contracting Officer (KO) and the Contracting Officer’s Representative (COR). The COR will perform the following:

1. All COR functions.

2. Quality assurance evaluations of the Contractor’s performance.

3. Provide the primary interface between the Contractor and the host installation and DLA Headquarters.

4. Other inherently governmental functions or other functions not part of this support services agreement.

1.2.5 FEDERAL HOLIDAYS

A. Federal holidays generally observed by Government personnel include the following.

Observed Federal Holidays

B. In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the COR will determine and advise the Contractor on whether services are required for that day, in conjunction with the KO and/or Contract Specialist.

1.2.6 CORE DUTY HOURS AND ACCESS TO THE HOST INSTALLATION

A. The Contractor shall perform all functions required between the core duty hours of 0700 and 1700, Monday through Friday, with the exception of federal holidays.

B. The Contractor shall coordinate in advance with the COR any requests to work outside the core duty hours. In emergency and critical situations, the Government may require Contractor employees to work over 40 hours per week. Labor rates in the schedule do not vary for work over 40 hours per week. The Contractor shall accommodate the different distribution center time zones when in a travel status, providing support for briefings and meetings occasionally given outside of the normal core hours.

C. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the host installation, access to the host installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

1.3 TRAVEL

A. Contractor personnel may be required to travel within the continental United States (CONUS) and outside the continental United States (OCONUS) in support of this contract. All travel by Contractor employees shall be authorized by the KO or COR prior to the travel being performed. When travel has been authorized, the Project Manager shall approve and forward travel requests to the COR for Government validation within a minimum of ten (10) working days prior to the travel commencement date. Travel requests shall be in writing and contain the dates, locations, and estimated travel costs. The Contractor shall ensure that all travel is IAW the Joint Travel Regulations (JTR). Reimbursements for transportation costs will be limited to allowable expenses for Government directed travel. The Contractor shall be responsible for any costs incurred as a result of authorized travel which were in excess of that allowed under Federal Acquisition Regulation (FAR) Part 31.205- 46 Travel Costs and the appropriate regulations therein.

1.4 RESOURCE REQUIREMENTS

1.4.1 KEY PERSONNEL

A. The Government has determined that the following labor categories are required to perform the requirements of the contract. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, education, or other background requirements set forth below for the labor category for which they are proposed under each individual task order. The Contractor shall submit resumes for all proposed non-key personnel who will perform on a pending task order as part of their proposal submission in response to the Government Request for Proposal (RFP) for the task order.

B. KEY PERSONNEL are skilled, experienced, professional and/or technical personnel who are essential for successful accomplishment of the work described herein. KEY PERSONNEL shall not be removed or replaced from the contract unless authorized by the Contracting Officer. Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain a complete resume for the proposed substitute, and any other information requested or needed by the Contracting Officer to approve or disapprove the request. Proposed substitutes must have qualifications that are equal to or higher than the key personnel being replaced. The Contracting Officer or his authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

C. If the Contracting Officer determines that (1) suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or (2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may (1) terminate the contract for default or for the convenience of the Government, as appropriate, or (2) at his/her discretion, if he/she finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss, or damage.

D. Key Personnel for this contract are designated below:

1. Senior Project Manager. The Contractor shall designate an on-site Project Manager who has full authority to act for the Contractor on all matters relating to contract performance and acts as a liaison and principal point of contact between the COR, KO, and corporate management. In addition, but not limited to, the Senior Project Manager shall:

· Hold a Bachelor’s or Master’s Degree.

· Have a minimum of eight years’ experience in program/project management, engineering, logistics, distribution or supply chain management, finance, or business administration/management disciplines.

· Demonstrate the ability to carry out established planning, budgeting, and program execution functions for designated projects to ensure program deliverables meet the performance requirements and objectives.

· Demonstrate the ability to develop strategies to attain budget, schedule, and performance goals.

· Achieve and maintain professional certification as a Project Management Professional (PMP).

· Manage a multitude of varying, complex projects simultaneously.

· Demonstrate and possess expertise and experience in Defense Logistics Agency Distribution operations.

· Demonstrate excellent communication and facilitation skills.

1.4.2 NON-KEY PERSONNEL

A. Upon contract award, the Government will immediately initiate the process to negotiate and award task orders. Additionally, the Contractor shall provide Letters of Intent (LOI) for all proposed personnel who are not current employees of the company in the proposal.

1. Project Manager (PM) shall:

· Have a minimum of eight years specialized experience managing complex projects or three years’ specialized experience managing complex projects and a Bachelor’s Degree in program/project management, engineering, logistics, distribution or supply chain management, finance, accounting, or business administration/management disciplines. If candidate does not hold a Bachelor’s Degree in the aforementioned disciplines, a Master’s Degree will substitute.

· Provide overall coordination in direct support of matters pertaining to SPECIFIC support services for which tasked.

· Provide support to the Government through the management and prioritization of day-to-day task activities and provide team leadership for Contractor employees assigned to work on specific tasks.

· Possess and demonstrate excellent communication and facilitation skills.

· Participate in formal activities, project management reviews, and informal meetings.

· Ensure cost saving factors and quality controls are used to perform assigned projects.

· Ensure that all projects assigned by Government leads are delivered on-time and within scope.

· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

· Develop detailed plans to monitor and track progress of assigned projects and prepare documents to include, but not limited to, briefings, point papers, trip reports, and meeting minutes related to the status of the performance under this contract. .

· Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.

· Measure project performance using appropriate tools and techniques.

· Create and maintain comprehensive, Government-owned project documentation.

· Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels.

· Track project performance, specifically to analyze the successful completion of short and long-term goals.

· Demonstrate ability to work with senior decision makers.

2.

Business Systems Analyst shall:

· Have a minimum of four years’ specialized experience or two years of specialized experience and a Bachelor’s Degree in computer science, mathematics/statistics, engineering, logistics, finance, or business management/administration disciplines. If candidate does not hold a Bachelor’s Degree in the aforementioned disciplines, a Master’s Degree will substitute.

· Perform studies, analyses, feasibility studies, and evaluations related to business organizations and processes.

· Demonstrate ability to assess enterprise performance.

· Demonstrate capability in functional modeling.

· Conduct business process improvement initiatives.

· Perform cost/benefit analyses, and/or business case analysis (BCA).

· Demonstrate ability to work with senior decision makers.

3. Business Systems Analyst II shall:

· Have a minimum of six years’ specialized experience or three years of specialized experience and a Bachelor’s Degree in computer science, mathematics/statistics, engineering, logistics, finance, or business management/administration disciplines. If candidate does not hold a Bachelor’s Degree in the aforementioned disciplines, a Master’s Degree will substitute.

· Perform studies, analyses, feasibility studies, and evaluations related to business organizations and processes.

· Review production schedules, process flows, and other information to understand manufacturing and service methods and activities.

· Work with management to develop standards for design and production.

· Develop procedures for functional architectures.

· Analyze production processes to reduce waste and improve performance.

· Review production schedules, process flows, and other information to understand manufacturing, service methods and activities.

· Work with Government to develop standards for design and production.

· Develop management control systems to make financial planning and cost analysis more efficient.

· Identify quality control procedures to resolve production problems or minimize costs.

· Demonstrate ability to work with senior decision makers.

4. Supply Systems Analyst shall:

· Have a minimum of five years’ experience using Distribution Standard System (DSS) or equivalent Warehouse Management System (WMS) within the past five years

· Utilize DSS or equivalent Warehouse Management System (WMS) and other Government-provided data systems.

· Analyze supply system transactions/data to determine problem area.

· Determine the feasibility of consolidating, eliminating, or expanding interrelated supply systems functions.

· Provide the impact of new/proposed changes to the supply system regulations.

· Coordinate with functional users to resolve operational and procedural problems.

· Demonstrate knowledge of a broad range of supply program relationships in order to conduct studies, reviews and investigations.

· Demonstrate thorough knowledge of policies and procedures required to manage and control material through the receipt, storage, warehousing, issue, packing, and/or transportation functions.

5. Administrative Management Professional shall:

· Have a minimum of four years’ experience illustrating executive level administrative management support and a high school diploma.

· Retain Microsoft Office Specialist Expert certification.

· Demonstrate strong organizational skills, both analytical and problem solving.

· Demonstrate the ability to manage multiple tasks and achieve deadlines in short suspense situations.

· Generate, maintain, and manage reports designed to provide analytical support to a variety of cross-functional teams.

· Perform data entry and file maintenance.

· Provide additional administrative management support for cross-functional teams or management as requested.

6. Functional Analyst Junior shall:

· Have a minimum of four years’ experience in analysis of specialized technical data, producing solutions/documentation, or a Bachelor’s Degree.

· Demonstrate the ability to conduct analysis of complex problems with senior analyst oversight.

· Develop and monitor project tasks.

· Monitor distribution center metrics and prepare applicable reports as required.

· Consolidate distribution center reports and compile for management review.

· Prepare a variety of documents to support senior analysts.

7. Functional Analyst Senior shall:

· Have a minimum of six years’ experience in analysis of specialized technical data, producing solutions/documentation or a Bachelor’s Degree.

· Demonstrate the ability to conduct analysis of complex problems.

· Conduct analysis to determine and support functional and cross-functional requirements.

· Develop and monitors project tasks.

· Conduct operations research, modeling, process analysis and design.

· Define functional requirements.

· Perform operations research, modeling and process analysis and design.

· Produce finished reports; e.g., requirements definition, operations research, modeling, threat analysis, training and training development, logistics, procurement, budget and finance and/or risk assessment.

· Provide high-level management support, supervision and direction of junior analysts, along with research and technical support to projects and programs.

· Demonstrate ability to work with senior decision makers.

· Perform data base management.

8. Logistics Management Specialist/ Logistics Specialist Lead shall:

· Have a minimum of 5 years’ experience in program/project management experience in the area of engineering, logistics, supply chain, business administration/management and a Bachelor’s Degree or 10 years of specialized experience in the aforementioned disciplines.

· Collaborate daily with the customer(s) on specific needs and requirements to include overseeing task execution.

· Demonstrate the ability to develop technical reports and briefs, papers, drawings, specifications, and procedures.

· Perform expert-level review, analysis and validation of management and service level technical reports and briefs.

· Demonstrate ability to work with senior decision makers.

· Research and analyze all Ad Hoc requests and develop macros and coding to improve current processes.

9. Graphic Artist/Multimedia Designer shall:

· Have a minimum of three years specialized experience utilizing various software applications, including, but not limited to Adobe Creative Suite, Freehand, Visio, InDesign, and MS Office Suite and a Bachelor’s Degree.

· Develop and apply original computer applications to produce electronic 3-dimensional effects and other advanced animation techniques independently.

· Employ extensive use of computer graphics systems, or comparable state-of-the-art equipment to generate required graphics.

· Plan, design and prepare graphic representations to include video special effects and animated computer graphics and photography for a variety of branding and production elements, program promotions and other illustrations.

· Design and coordinate the publication of projects and promotions using specialized graphic design software, produces and finalizes original logos, illustrations, graphs, charts, and images.

· Demonstrate ability to take projects from conception or data to final production with minimal supervision in a fast-paced work environment.

· Demonstrate ability to innovate by experimenting with new methods and ideas to improve quality and quantity of work produced.

· Demonstrate ability to execute numerous tasks simultaneously from a variety of stakeholders.

· Ensure all products meet or exceed minimal applicable industry standards.

· Coordinates directly with subject matter experts in creating original ideas for special effects with computerized paint-box and graphic equipment.

· Produce a variety of graphic products in support of DLA Distribution Headquarters, its distribution centers, and detachments.

· Develop and lead art/creative direction, composition, and layout of DLA Distribution’s magazine and Commanding Officer’s newsletters.

· Develop art/graphics and create brochures, booklets, posters, briefings to include computer graphics for the Internet and Intranet, multimedia presentations and a variety of related media, and other presentation materials using traditional design techniques and desktop publishing software. Examples include but are not limited to:

1. DLA Distribution Command briefings

2. Capabilities briefings/brochures

3. Strategic communications products (briefings, brochures, tabletop displays) for internal/external use

4. Storyboard displays for distribution mission tours

5. Banners communicating DLA and DLA Distribution strategic messaging

6. Various graphic products supporting DLA Distribution’s people/culture programs

7. Materials ISO DLA’s Outreach program led by DLA HQ

8. Materials supporting EEO special emphasis programs

· Develop/plan/produce videos in support of DLA Distribution mission (includes creating/building script, designing layout, production, shooting video, editing video, and ensuring 508 compliancy [i.e. close captioning] and streaming videos. Examples include but are not limited to:

1. DLA Distribution Command video

2. Capabilities video

3. Commanding Officer’s strategic messaging videos

10. Financial Analyst:

· Have a minimum of five years’ specialized experience in finance, accounting and management, including three or more years of progressive experience in leading business management and/or financial management services projects and a Bachelor’s or Master’s degree in Accounting, Finance, or Business Management fields.

· Achieve and maintain CPA or similar Professional certification (e.g. CISA, CIA)

· Demonstrate experience performing financial statement audits in DOD, Federal Agencies, or commercial Fortune 400 companies.

· Demonstrate experience in Audit Readiness preparation for SBR or PP&E audit IAW FIAR Guidance.

· Demonstrate familiarity with JOCAS, FMS, CDFM, and CGFM.

· Possess knowledge of OMB Circulars A-123, A-127, A-134, A-136.

· Possess knowledge of DOD and DLA financial management policies, systems and procedures for personnel, acquisition, inventory, property, and material management.

· Demonstrate ability to work with senior decision makers.

1.4.3 PERSONNEL RECRUITMENT AND QUALIFICATIONS

A. The Contractor shall implement a continuing recruiting program such that the Contractor can respond to urgent and phased surge and mobilization requirements. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, educational, or other background requirements set forth in this PWS and shall be fully capable of performing in an efficient, reliable, and professional manner. If the KO questions the qualifications or competence of any person performing under the contract, the burden of proof that the person is qualified as prescribed herein shall be upon the Contractor.

B. The Contractor shall not employ any person on this contract who is not a citizen of the United States and who does not have the requisite security check as set forth in Technical Exhibit 2: Personnel Clearance.

C. All Contractor personnel shall demonstrate the following knowledge and skills:

1. The ability to read, write, speak, and proficiently communicate using the English language in oral and written communications.

2. The ability to work independently and well with others in a team environment.

3. Possess extensive experience and proficiency necessary to work with the latest version of Government provided MS Office Suite to perform the requirements set forth in this PWS.

1.5 SECURITY

A. The Contractor or any representative of the Contractor entering Department of Defense (DoD) locations to perform contract requirements shall abide by all security regulations and may be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving the DoD locations pursuant to installation regulations.

B. Contractor personnel shall conduct themselves IAW acceptable business decorum at all times. The Contractor shall remove any individual from the site whose continued presence or employment on this contract is deemed by the KO or COR to be contrary to the public interest, deemed to adversely affect health, morale, welfare, or good order and discipline on the installation, or inconsistent with the best interests of national security. IAW USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 67, Military and Navy, Section 1382, the Installation Commander has the authority to bar individuals from the host installation.

C. In the event of a strike by Contractor personnel, the Contractor shall be responsible for the cost of any increased security as determined necessary by the Installation Commander.

D. The Contractor and its personnel shall comply with the following security-related regulatory guidance:

· DLAR 4145.11, Safeguarding of DLA Sensitive Inventory Items, Controlled Substances, and Pilferable Items of Supply

· DLAI 6304, Information Security Program

· DLA Information Security Handbook

· DLAI 5205.02, Operations Security (OPSEC) Program

· DLA 4306, Physical Security Guidebook

· DoDM 5200.01, Information Security Program

· DoD 5200.2-R, Personnel Security Program

· DoD 5200.8-R, Physical Security Program

· DoD 5205.02-M, DoD Operational Security (OPSEC) Program Manual DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

· DoD 5220.22-R, Industrial Security Regulation

· DoD 2000.12, DoD Antiterrorism Program

· DoD 2000.16, DoD Antiterrorism Standards

· DoD O-2000.12-H, DoD Antiterrorism Handbook

· DoD 5220.22-S, COMSEC Supplemental to Industrial Security Manual for Safeguarding

· Classified Information

· DoDI 5240.6, Counterintelligence (CI) Awareness and Briefing Program

E. The Contractor shall report any security violations to the KO or COR within one (1) hour of discovery. A security violation is any knowing, willful, or negligent action that could reasonably be expected to result in an unauthorized disclosure of classified information; to include a loss or gain of classified material.

1.5.1 PHYSICAL SECURITY

A. Compliant with DoD and DLA regulatory guidance, the Contractor shall ensure the physical security of all Government property to assure that any accountable inventory or information in this contract is secured and protected against theft, sabotage or other acts constituting illegal destruction.

1.5.2 REPORTING OF CRIMINAL VIOLATIONS

A. The Contractor shall report to the KO or COR any suspected, alleged, or actual criminal incidents IAW DLAI 5105, Reporting of Criminal Incidents.

1.5.3 AUTHORIZED VISITOR CONTROL

A. Authorized visitors on official business related to the contract shall obtain approval from the KO or COR for entrance to the host installation. The Contractor shall submit data necessary for the KO or COR to complete a DLA Form 1818, “Visitor Request Form” at least one (1) week in advance for all planned off-base visitors and at least 24 hours in advance for all unscheduled visitors.

B. The Contractor shall not allow visits from foreign nationals to the host installation without written approval from the KO or COR. A foreign national is defined as a person who is not a citizen or national of the United States. If approval is obtained, the Contractor shall follow the instructions for coordinating the visit IAW DLAI 4303, Foreign Visits and Disclosure Program.

1.5.4 DoD COMMON ACCESS CARD (CAC)

A. Performance under this contract may require the Contractor to obtain a Common Access Card (CAC). If CACs are issued under this contract, the Contractor shall complete and comply with the steps to obtain, control, and turn-in Government-issued CACs, as well as establish procedures to control and account for Contractor CACs at all times. Detailed instructions and guidance is provided at Technical Exhibit 1: Common Access Card (CAC) Procedures.

1.5.5 VEHICLE REGISTRATION

A. The Contractor shall ensure that Contractor employee vehicles to be driven on the host installation, to include motorcycles are in conformance with local regulations as long as employed by the Contractor. The Government will not permit access to the host installation without proper vehicle identification and registration. Contractor employees shall maintain current registration and proof of insurance on all privately-owned vehicles (POVs) brought on the host installation.

1.5.6 PARKING AND TRAFFIC CONTROL

A. The Contractor and its employees shall abide by host installation parking regulations. All vehicles shall be parked in designated parking areas only. The Contractor and its employees shall conform to Federal, State and host driving regulations.

1.5.7 INFORMATION SYSTEM SECURITY

A. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the Government-provided data systems. All positions involving computer activities require a minimum IT III category eligibility. The Contractor shall submit a Contractor Investigative Request (CIR) for temporary IT III eligibility, with final IT III eligibility contingent upon receiving a favorably adjudicated NACI (see Technical Exhibit 2, Personnel Clearance).

B. All Contractor personnel provided with access to Government-provided computers and systems shall observe local AIS security policies and procedures as provided by the KO or COR. The Contractor shall notify the KO or COR within twelve (12) hours when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to Government systems.

C. The Contractor shall observe all copyright agreements. In the interest of protecting Government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only commercial off-the-shelf (COTS), Contractor-developed, or Government-provided software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to repair the damage and incur all costs at no expense to the Government and without impact on delivery schedules.

1.5.8 CONTACT OF A SUSPICIOUS NATURE

A. Contractor personnel who have been contacted under suspicious circumstances shall report that contact immediately, either verbally or in writing, to their supervisor who shall report it within two hours to the KO or COR for action. Key contacts for reporting purposes are defined as:

1. Contact with an individual (regardless of nationality) that suggests to the Contractor employee that an intelligence gathering or terrorist organization may have targeted him or her for possible intelligence exploitation.

2. A request by anyone (regardless of nationality) for illegal or unauthorized access to classified or unclassified sensitive information.

3. Contact with a known or suspected intelligence officer from any country.

4. Contact with a foreign diplomatic establishment, whether in the U.S. or abroad, for personal or official reasons. Certain Contractor personnel in positions designated as “sensitive” by the Government may also be required to inform their chain of command in advance of the nature and reason for contacting a foreign diplomatic establishment or travel to countries on the State Department list whose interests’ may be adverse to the United States.

B. Additionally, Contractor personnel who have information about activities pertaining to espionage, terrorism, unauthorized technology transfer, sabotage, sedition, subversion, spying, treason, unauthorized release of classified or unclassified controlled information, or unauthorized intrusions into automated information systems shall report that information immediately to the KO or COR for action.

1.5.9 SAFEGUARD INFORMATION

A. The Contractor shall not allow access or disclosure of classified information or information regarding the operations of DLA to any Government agency, non-Government agency, or individual unless specifically authorized by the KO or COR. The Contractor shall provide documents and files requested by such parties to the KO or COR within one (1) hour of receipt of the authorized request. All files are the property of the Government and the Contractor shall turn all files over to the KO or COR at the completion or termination of this contract.

B. The Contractor may be required to access data and information that is proprietary to a Government agency or Contractor or that is of such nature that its dissemination and use other than as specified in this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to Government personnel who are authorized to receive the information or upon written approval of the KO or COR. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend other than as specified in this contract.

C. Disclosure of information regarding operations and services of DLA to persons not entitled to receive it, or failure to safeguard any classified information that may come into the Contractor’s control in connection with work under this contract, may subject the Contractor, its agent, or its employees to criminal liability under USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 37, Espionage and Censorship, Sections 793, Gathering, Transmitting or Losing Defense Information, and Section 798, Disclosure of Classified Information. Neither the Contractor nor its employees shall disclose or cause to be disseminated any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of DLA’s security or interrupt the continuity of DLA’s operation.

1.5.10 POTENTIAL OPERATIONAL CONSTRAINTS

A.

Force Protection Conditions (FPCONs) may affect access to the host installations. The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach. The Contractor shall ensure that project management support services are sustained during heightened security measures.

1.6 REMOVAL OF CONTRACTOR PERSONNEL

A. The Government retains the right to request the removal of Contractor personnel whose performance and/or actions, while assigned to this contract, negatively impact the mission of DLA operations. The Contractor will be immediately removed from the work environment, pending a final decision. The KO will clearly document the reason for removal. When and if such removal occurs, the Contractor shall within three working days assign qualified personnel to fill any vacancy(ies) thus created.

1.7 ENVIRONMENTAL, SAFETY, AND OCCUPATIONAL HEALTH (ESOH)

A. The Contractor shall formulate and maintain a written safety and health plan and make available to the Government upon request within 30 days of award. The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. It shall detail Contractor personnel responsibilities for: protection of Government property and safety of others, personnel responsibilities for reporting all mishaps, and establish procedures for reporting to correcting unsafe conditions, hazards, or practices. The Contractor shall have a central POC for safety and health related issues. The POC shall be identified in writing to the KO or COR.

B. The Contractor shall ensure employees have safety education when engaged in activities involving Government facilities, personnel, or equipment.

C. The Contractor shall notify the KO or COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a Government facility or equipment. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

D. The Contractor shall require their personnel to wear personal protection equipment (PPE) (i.e. safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses) when required during the performance of this contract in accordance with OSHA standards.

E. The Contractor shall comply with all Federal, State, DLA, and local environmental, safety, and health laws and regulations.

1.8 DOCUMENTATION AND RECORDS

A. All documentation, records, and schedules produced by the Contractor in performance of this contract are the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract. All documentation, records, and schedules are subject to the Freedom of Information Act and Privacy Act.

1.9 MISSION-ESSENTIAL CONTRACTOR SERVICES

A. The Contractor shall perform Professional Support Services during adverse situations or disruptions of normal workload assuring the continuity of operations until the event causing the change in the normal workload operations is over. The Contractor shall continue providing the services to DLA Distribution Headquarters IAW DoDI 3020.37 Continuation of Essential DoD Contractor Services During Crises. Based on the magnitude and duration of the event, the impact of an emergency can range from isolated (albeit extreme) misfortune to total and absolute destruction of assets (life and property).

B. The Contractor shall provide a Mission Essential Contractor Services Plan (MECSP) with their technical proposal and shall provide updates and revisions with 30 calendar days of change (See CDRL A006). The Contractor shall continue to update and maintain the plan as changes are required or at a minimum on an annual basis after contract award and submit proposed changes to the KO or designee for review and acceptance.

C. The purpose of the MECSP is to identify situations, responses and efforts to ensure the continuity of operations during adverse situations or disruptions to normal workload, provide the methodology and processes for assessing the situation, determining the appropriate response, achieving recovery, and meeting performance standards when there is a disruption in normal workload. The Contractor shall describe in the MECSP the process for assessing the situation, determining the appropriate response, achieving recovery, and meeting performance standards when there is a disruption in normal workload to successfully implement Mission Essential Contractor Services during adverse situations or disruptions in normal workload. The Contractor shall maintain the MECSP and be capable of executing the MECSP without advance notice and achieve operational status of the MECSP within 12 hours of activation.

D. The critical services during mobilization, sustainment, and disaster recovery are to support DLA Distribution’s mission with professional support services. In the event of any of the following situations, the KO or designee will direct the Contractor to execute the MECSP in support of DLA Distribution Headquarters:

1.

Natural and man-made disasters

2.

Adverse weather

3.

Mobilization (Short and long term military operations)

4.

Loss of any essential operation(s), function(s), or personnel (e.g., transactional systems, critical skills, and knowledge)

5.

Heightened security requirements

6.

Pandemic outbreaks (e.g., H1N1, COVID 19)

E. The Government reserves the right to validate the Contractor’s MECSP capabilities when deemed appropriate.

F. The Contractor shall maintain a surge and sustainment capability that demonstrates its ability to meet an increased or accelerated performance of the requirements in support of DoD contingencies and emergencies. This ability includes both the ability to ramp up to meet increased requirements (i.e., surge) as well as to sustain performance throughout the contingency (i.e., sustainment). The Contractor shall be expected to accommodate workload surges as directed by the KO or designee IAW the Contractor’s accepted MECSP.

1.10 PREPAREDNESS EXERCISES

A. As directed by the KO or designee, the Contractor shall participate in preparedness exercises relating to security disaster preparedness and response, wartime response, and emergency and environmental and similar preparedness exercises.

B. The KO or designee will coordinate with the Contractor to participate in the exercises of the Continuity of Operations Plan (COOP). The purpose and objective of the exercise is to exercise and validate the plan for various Government Systems; to exercise data integrity and application recoverability; test connectivity; discover areas of deficiency within the recovery plans and to document “lessons learned”; and to identify shortfalls and improve the procedures and recovery of documentation. Exercises are designed to test the operational capability attainable when a disaster situation warrants relocating multi-customer critical applications to the alternate processing facilities.

C. The Contractor shall participate in emergency and recall notification and personnel accountability exercises. The Contractor shall establish emergency notification and recall and personnel accountability procedures IAW DoDI 3001.02 Personnel Accountability in Conjunction with Natural or Manmade Disasters, and test those procedures twice annually and when directed by the KO or designee. During the exercise, the Contractor shall determine the status and whereabouts of assigned personnel, report the status of each Contractor employee to the KO or designee within established timelines, and continue to report periodic status until further direction by the KO or designee. The Contractor shall follow their personnel accountability procedures in the event of a real emergency as directed by the KO or designee.

1.9

SECTION C-2

DEFINITIONS

2.1

DOD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at https://www.jcs.mil/Portals/36/Documents/Doctrine/pubs/dictionary.pdf

SECTION C-3

GOVERNMENT- PROVIDED PROPERTY (GFP), DATA SYSTEMS, AND SUPPORT SERVICES

This section contains information concerning the property, data systems, training and support services that the Government will provide at no additional cost to the Contractor. The Contractor shall use property or services supplied by the Government only for performance of work under this contract or as authorized by the KO or COR.

3.1

GOVERNMENT-PROVIDED PROPERTY

A. The Government will make available to the Contractor certain Government property incidental to the place of performance and services for use in the performance of this contract on a Government owned facility. Property or services supplied by the Government will be used only for performance of work under this contract or as authorized by the KO or designee. The Contractor’s use of any of the available property or services offered in carrying out the requirement of this contract does not relieve the Contractor of the responsibility for providing all resources and material necessary to perform the contract requirements. The Contractor is responsible for the appropriate use, maintenance and care of available property IAW the contract requirements.

B. References to Government property are defined as “incidental to the place of performance” since the contract requires the Contractor personnel to be located on a Government site/installation and the property used by the Contractor within the location remains accountable. All Government property made available to the Contractor for use is in an “as is” condition. There are two designations for Government Equipment (GE):

1. Equipment with a value of $5,000 or more, is considered accountable property and will be maintained on one or more electronic hand receipt listing(s) in the Government EBS Property Accountability System. Capital equipment with a value of less than $5,000 may be considered accountable based on the capital threshold at the time of purchase.

2. Equipment with a value of greater than $300 and less than $5,000 is considered non-accountable property and will be maintained on a spreadsheet. Furniture and consumable supplies are not included.

C. The Contractor shall maintain the custody and care of all Government property. At all times during the performance of the contract requirements, title to all Government-provided property shall remain vested with the Government. In exercising care and custody, the Contractor shall safeguard and accomplish quantitative and physical control over all Government-provided property.

3.1.1

GOVERNMENT EQUIPMENT (GE)

A. GE incidental to the place of performance being made available for use in the performance of the contract requirements is offered in place, its current condition and is for exclusive use by the Contractor to perform the requirements of the contract. After contract award, if applicable, any GE accepted by the Contractor shall be maintained on either the EBS Property Accountability System or a spreadsheet depending on the accountability status of the asset.

B. At the conclusion of a Government and Contractor joint transition inventory, and prior to the start of task order performance, the Government will update the Government’s EBS Property Accountability System and the spreadsheet to identify GE to be used by the Contractor at the start of the performance period for each individual task order. The Government will manage the equipment used and maintained by the Contractor using the Hand Receipt Number(s) from the EBS Property Accountability System for accountable equipment and a spreadsheet for all non-accountable GE.

C. The Contractor shall operate GE and Contractor-provided equipment in a safe manner. The Contractor shall notify the KO or designee within twenty-four (24) hours of any property or equipment damage and motor vehicle mishaps. The Contractor shall complete and submit to the KO or designee a report on property damage, equipment damage, and motor vehicle mishaps IAW Section 1.7 Environmental, Safety, and Occupational Health (ESOH).

3.2 GOVERNMENT–PROVIDED DATA SYSTEMS

A. The Government will provide access to resources and information to include Government data systems required for performance of work under this contract. The Government will furnish training for Contractor personnel on the Government data systems at no additional cost to the Contractor.

B. Contractor…