Attachment 4 - Quality Assurance Surveillance Plan (QASP).pdf

RFP SP3300-20-R-0001

Attachment 3 - Quality Assurance Surveillance Plan (QASP)

Quality Assurance Surveillance Plan

(QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN

Defense Logistics Agency (DLA) Distribution, New Cumberland, PA

Contract Number: ________________________

Contract Description: Professional Support Services for DLA Distribution

Contractor’s name: ________________________

1. PURPOSE.

The QASP represents the Government's acceptance and inspection program for performance requirements, and agencies must ensure Government Quality Assurance (QA) is conducted before SP products or services are accepted by or under the direction of Government personnel.

The QASP documents this program to provide a measure of the quality and timeliness of products and services provided by the SP. The Government, as the recipient of the SP’s products and services, retains the responsibility for developing and implementing QA. Implementation of the QASP assists in providing validation that the quantity, quality, and timeliness of products and services received comply with the contract performance requirements, to include DLA Distribution policies and procedures.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following is a listing of responsibilities for the personnel that shall oversee and coordinate surveillance activities. See Attachment 1 for a list of personnel assigned to these roles.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Acquisition Specialist (AS) - The AS acts as an acquisition consultant and serves as liaison between KO and the requesting program office, as well as liaison between DLA Distribution and the supporting contracting office.

c. Government Point of Contact (POC) - The Government POC is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The Government POC shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the Government POC shall provide documentation to the KO. The Government POC is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

3. QUALITY ASSURANCE.

Unless otherwise instructed, the Government POC is responsible for conducting quality assurance oversight surveillances at their scheduled frequencies, and provide oversight and feedback regarding the effectiveness of performance improvement efforts and corrective actions taken and implemented.

4. DOCUMENTING PERFORMANCE.

Non-APL Performance - The Government POC will utilize the monthly COR Report to document contractor performance. The COR Report must be submitted electronically to the KO and AS with the Government POC retaining a copy for their files and records.

APL Performance – The COR/Government POC will utilize the “APL Report” to document conformance to acceptable performance levels (Conforming/Non-Conforming). The APLs are specific timeliness or quality metrics that are collected and analyzed on a monthly basis to give a general idea of the Contractor’s ability to meet specific measurable targets. APLs are normally only reviewed after the end of the month, as APLs are measured on a full month’s performance.

• The APL Report is required to be completed on a monthly basis and attached to the “COR Report”.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance within the COR Report and submit this report to the Contracting Office based on Contract Requirements Monthly.

b. UNACCEPTABLE PERFORMANCE.

The Government shall document all unacceptable performance within the COR Report and submit this report to the Contracting Office based on Contract Requirements Monthly. In addition, the Government POC shall inform the contractor in a timely manner of each non-conforming surveillance. This shall be in writing unless circumstances necessitate verbal communication. In any case the Government POC shall document the discussion and retain this document within the Government file.

Reporting of non-conforming surveillances is used to determine the appropriate course of action following the documentation of the contractor’s non-compliance and convey the significance of the surveillance, the individual requirement, a count of the consecutive nature of the non-conformance and identifiable trends. If the nonconformance has occurred previously or is an ongoing issue, a trend statement must be included to document the numbers of occurrences of the same nonconformance over a quarterly, semi-annual, or annual basis. Depending upon the significance level of the individual requirement that was found nonconforming, the Government POC, KO, or AS may request the contractor to prepare and submit a formal corrective action plan that outlines their analysis of the nonconformance (i.e. root cause analysis), actions that will be taken to prevent future occurrence, and an estimated date at which these actions shall be completely resolved.

Contracting Officer’s Representative

Attachments

1. Acceptable Performance Level (APL) Report

Acceptable Performance Level (APL) Report

1. Contract # / Service

Professional Support Services

2. Contract Location

DLA Distribution HQ New Cumberland

3. Contract Performance Period

11/01/2020 - 10/31/2025

4. Evaluation Period

From - To -

5. Contract Service Provider

6. COR/TPOC Certification -

I certify that the Acceptable Performance Levels (APLs) documented below represent the performance achieved during the evaluation period. Failures of any

APL are described in more detail in the COR Report.

COR / TPOC Signature Date

7. Acceptable Performance Leve (APL) Table

Performance Requirement Metric Performance Standard Performance Result

Taskings/projects are accurately and comprehensively completed IAW project milestones.

Quality and Timeliness 98% of taskings are accurate, comprehensive and submitted IAW project milestones.

Provide an explanation for APL failure:

Mandatory Reports:

- CAC accountability

- Travel costs

- Manpower hours

- Monthly Status Report

Mandatory Reports are accurate, comprehensive, and timely submitted.

Quality and Timeliness – 98% of the mandatory reports are accurate, comprehensive and submitted IAW applicable time frame.

Provide an explanation for APL failure:

Provide an explanation for APL failure:

Provide an explanation for APL failure: