10r0521 PWS.pdf

SP0600-10-R-0521

28 May 2010 0

SECTION C

PERFORMANCE WORK STATEMENT (PWS)

for

AIRCRAFT/GROUND FUEL SERVICES

at

NAVAL AIR STATION/JOINT RESERVE BASE

FORT WORTH, TX

28 May 2010 1

TABLE OF CONTENTS

C-1.0 GENERAL 3

C-1.1 General Description of Services 3

C-1.2 Contract Performance 3 C-1.2.1 Quality Monitoring and Evaluation 3

C-1.3 Background 3

C-1.4 Detailed Plans 3 C-1.4.1 Contract Compliance Plan 3 C-1.4.2 Product Quality Surveillance Plan 3 C-1.4.3 Environmental Protection Plan 4 C-1.4.4 Contract Contingency Plan 4 C-1.4.5 Maintenance Plan 4 C-1.4.6 Operations and Staffing Plan 4 C-1.4.7 Safety Plan 4 C-1.4.8 Security Plan 4 C-1.4.9 Training Plan 5 C-1.4.10 Equipment Provisioning Plan 5

C-1.5 Contract Turnover 5

C-1.6 Personnel Staffing Objectives 5 C-1.6.1 General 5 C-1.6.2 Knowledge and Skills 5 C-1.6.3 Employment Standards 5 C-1.6.4 Essential Personnel 5 C-1.6.5 Service Personnel 6

C-1.7 Operating Hours 7 C-1.7.1 Hours of Operation 7

C-1.8 Correspondence and Visits 8

C-1.9 Information and Records Management 8 C-1.9.1 General 8 C-1.9.2 Proprietary System 8

C-2.0 Performance Requirements 8

C-2.1 General 8

C-2.2 Services 8 C-2.2.1 Aircraft Fuel Service 8 C-2.2.2 Air Show Services (Aviation Gasoline 9 C-2.2.3 Ground Fuel Service 9 C-2.2.4 Bulk Storage Operation 10 C-2.2.5 Recyclable and Recoverable Fuels 10 C-2.2.6 Maintenance 10

28 May 2010 2

C-2.3 General Management and Administration 11 C-2.3.1 Inventory and Accounting (BSM-E) 11 C.2.3.2 Product Quality Surveillance 11 C-2.3.3 Facilities and Grounds Maintenance 12 C-2.3.4 Security 12 C-2.3.5 Training 12 C-2.3.6 Environmental 13 C-2.3.7 Safety 13 C-2.3.8 Property Inventory and Accountability 13 C-2.3.9 Use of Government Facilities 14

C-2.4 Service Provider Furnished Equipment 14 C-2.4.1 General 14 C-2.4.2 Age of Vehicles and Equipment 14 C-2.4.3 Replacement of Vehicle 14 C-2.4.4 Standby Equipment 14 C-2.4.5 Off Station Operation 14 C-2.4.6 Configuration 14 C-2.4.7 Records 14 C-2.4.8 Disposition of Property 14 C-2.4.9 Property Storage 15 C-2.4.10 Prime Mover, Trucks and Tractors 15 C-2.4.11 Refuelers 15 C-2.4.12 Ground Fuel Delivery Trucks 17 C-2.4.13 Utility Vehicles 18 C-2.4.14 Other Service Provider Provided Equipment and Supplies 18 C-2.4.15 Uniforms and Protective Equipment 19

C-3.0 LOGISTICS SUPPORT 19

C-3.1 COST REIMBURSABLE 19

C-3.1.1 Service Provider Provided 19 C-3.1.2 Service Provider Reimbursement 19 C-3.1.3 Service Provider Overtime 20 C-3.1.4 Non-Reimbursement 20

C-3.2 CLIN 0002 – Services & Equip/Supplies/Materials Requiring a Task Order 20 C-3.2.1 Service Provider- initiated 20 C-3.2.2 Government-initiated 21

C-3.3 CLIN 0003 – Emergency Services 22

C-3.4 CLIN 0004 – Overtime 21

C-3.5 CLIN 0005 – Emergency Spill Response Service 22

C-3.6 Logistics Fund Statement 22

C-3.7 Service Provider Purchasing Standard Operational Procedures 22

Appendix A Facility Specific Information 24 Appendix B Definitions, Acronyms, and Abbreviations 27 Appendix C Reference Documents 32 Appendix D Quality Surveillance Program 33

28 May 2010 3

C-1.0 GENERAL

C-1.1 General Description of Services:

The Service Provider shall provide fuel services in support of Naval Air Station Joint Reserve Base (NASJRB) Fort Worth (Carswell Field), TX, hereafter be referred to as NASJRB Fort Worth. This fuel service includes; operation and maintenance of government fixed fuel facilities, aviation aircraft fuel services, and ground vehicle fuel services at NAS JRB Fort Worth.

Service Provider shall be required to provide aviation fuel servicing vehicles, ground fuel servicing vehicles, and general operations/maintenance vehicles in support of all fuel services at NASJRB Fort Worth. Except as otherwise noted, the Service Provider shall employ best commercial practices and guidelines including, but not limited to, those listed in Appendix C to meet the requirements of this Performance Work Statement (PWS). Performance period is five-years with one five year option period.

C-1.2 Contract Performance:

The Service Provider shall perform the identified tasks and achieve the performance standards outlined for each task. The Service Provider shall submit performance based plans, which shall provide assurance that the Service Provider will meet all performance requirements outlined and comply with all specified laws, regulations, and guidelines. Except as specified herein, the Service Provider is responsible for obtaining copies of all applicable laws, regulations, codes, and guidelines, including changes thereto.

C-1.2.1 Quality Monitoring and Evaluation: The Government shall utilize a Quality Surveillance Plan (QSP) as shown in Appendix D to monitor and evaluate the Service Provider’s performance throughout the contract performance period. The Government may also perform customer satisfaction surveys, which may be used as part of the assessment of Service Provider’s performance. The Contracting Officer has the option to increase the frequency of surveys to address contract compliance issues as needed.

C-1.3 Background:

NASJRB Fort Worth is responsible for Navy and Marine Corps Reserve pilot training and reserve readiness drills. Bulk products are also provided to local Air Force Reserve and Air National Guard units at the system fillstand.

C-1.4 Detailed Plans:

The Service Provider shall submit detailed plans to the Contracting Officer for review and acceptance. The Service Provider shall ensure that all required plans are acceptable and approved by the Government prior to start of the contract period. The Government reserves the right to request changes or modifications to any detailed plans at any time throughout the contract performance period. All detailed plans shall be submitted to the Contracting Officer within 60 days after the contract start date.

C-1.4.1 Contract Compliance Plan: The Service Provider is responsible for ensuring compliance with all contract performance requirements. As such, the Service Provider shall develop an inspection system acceptable to the Government pursuant to 52.246-4 and 52.246-5 for monitoring overall contract performance. The inspection system shall be used by the Service Provider to measure performance on a continuous basis throughout the contract performance period and any contract option periods. The Contract Compliance Plan (CCP) shall include performance requirements for all of the services and specific tasks listed in this PWS and the Service Provider’s own performance based plans. General performance criteria shall include the Service Provider’s ability to provide: continuous support capabilities as specified in this PWS, record keeping and reporting procedures pertaining to administrative requirements, facility operations, maintenance, and upkeep of facilities, and upkeep of grounds. The CCP shall include time specific checklist for evaluation of all operational and maintenance requirements. The CCP shall address procedures for corrective actions including the resolution of any Corrective Action Requests (CAR) and Quality Deficiency Reports generated by the Government. The CCP shall be made available for Government review, upon request, at any time during the contract performance period.

28 May 2010 4

C-1.4.2 Product Quality Surveillance Plan: The Product Quality Control Plan (QCP) shall provide comprehensive and detailed step-by-step procedures covering all requirements in INT- E1.11, QUALITY CONTROL PLAN. Written procedures must be clear and concise and must describe, in proper sequence, how contract compliance will be achieved and how the Service Provider intends to perform the required services in order to ensure that all products meet specification requirements during the performance of the contract. The QCP shall fully outline Service Provider responsibilities for quality surveillance under this contract.

C-1.4.3 Environmental Protection Plan: The Service Provider shall submit a comprehensive and detailed plan outlining policy, procedures, and safeguards necessary to protect the environment. The Service Provider’s plan shall be site specific, cover all areas, facilities, equipment, duties, and tasks for which the Service Provider is responsible, establish mishap reporting procedures as required below, and should elaborate on issues that may be unique to the activity. The plan shall be in compliance with all applicable Federal, DoD, Navy, state, local references and laws.

C-1.4.4 Contract Contingency Plan: The Contract Contingency Plan shall outline Service Provider actions to ensure there is no significant interruption of services resulting from labor disputes, catastrophic failure of equipment, or the effects of natural disasters/emergencies. The plan shall provide specific details regarding labor issues as may result from potential strike actions, military contingency and war time manning requirements, subcontracting as may be required to meet emergent manning requirements, and the replacement of equipment anticipated to be out of service for more than 72 hours.

C-1.4.5 Maintenance Plan: The Service Provider shall provide a detailed maintenance plan for all facilities, equipment, and system components. The plan shall address all levels of maintenance and identify frequencies, methods and procedures for accomplishing the maintenance objectives. The plan will be continuously reviewed over the course of the contract and any need for change communicated to the Service Provider through the Contracting Officer.

C-1.4.6 Operations and Staffing Plan: The Operations and Staffing Plan shall be comprehensive and detailed matrix outlining all manning aspects, to include sub-contracting, and requirements regarding the management and labor force. The plan shall include a detailed organization chart reflecting the number of employees identified by wage determination, job classification, and full/part time employee status, a brief description of the tasks to be performed, and the duty description. In addition, a manning matrix ultimately defining manning in terms of full time equivalents (FTEs) for a typical seven day work week shall be included.

C-1.4.7 Safety Plan: The Service Provider shall provide a detailed plan outlining procedures necessary to maintain safety in accordance with applicable federal, state and local laws and regulations. At a minimum, this plan shall include industrial hygiene, confined space entry, disaster preparedness, fire prevention and protection, hazardous waste operations, emergency response, safety and health standards, Material Safety Data Sheets, accident /incident reporting, and safety procedures during general fuel handling operations. The plan shall also include name of responsible individual that will monitor the safety program and maintain records.

C-1.4.8 Security Plan: The Service Provider shall provide a detailed plan outlining procedures necessary to maintain security of the facilities, Government Furnished Equipment (GFE), data processing equipment, as well as any Service Provider furnished equipment, tools, and materials. The Service Provider’s security plan shall outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, random patrols of fuel management facilities and pipelines, Automated Data Processing (ADP) security, and other force protection measures to deter unauthorized access, visitor entry control, and communications.

C-1.4.9 Training Plan: The Service Provider shall provide a detailed plan that identifies employee training requirements and procedures necessary to maintain annual training requirements. The plan shall indentify length of training, training sources, and a brief description of courses, such as safety, environmental protection and job qualification training.

C-1.4.10 Equipment Provisioning Plan: The Service Provider shall provide the types and quantities of vehicles necessary to support the locations identified under this contract. In addition, other major equipment items, i.e., powered grounds maintenance equipment, computers system, and office machines, shall be identified and included in the plan.

C-1.5 Contract Turnover:

28 May 2010 5

The outdoing Service Provider, during the last 10 working days of the contract, shall permit personnel of the successor Service Provider access to all contacted facilities to observe operations. The successor Service Provider shall, during the last 96 hours of the expiring contract, be provided assistance by the outgoing Service Provider, DESC representatives, and the Contracting Officer’s Representative in accomplishing a joint facilities turnover inspection. The inspection shall provide for a facilities walk-through and property inventory, product sampling and testing, and a complete product inventory. The successor Service Provider agrees to protect and not disclose any inadvertently disclosed proprietary information of the outgoing Service Provider discovered during the turnover period.

C-1.6 Personnel Staffing Objectives

C-1.6.1 General: The Service Provider shall provide the management and supervisory staff and labor to accomplish all services as identified within this PWS and all related contract INT-. The Service Provider’s staffing shall be flexible and fully capable of meeting the demands of aircraft fuel services, ground fuel services, bulk storage operations, and general management and administrative functions. However, the Service Provider shall not schedule personnel to work more than a 12 hour shift followed by an eight-hour break.

C-1.6.2 Knowledge and Skills: The Service Provider shall ensure that personnel assigned to all tasks have the requisite knowledge and skills to meet the performance standards for those tasks and comply with all applicable Federal and state laws, regulations, and code. All employees shall be able to read and understand English to the extent they can understand and follow oral instructions/directions and be capable of writing in English. All employees shall be capable of performing basic numeric operations and the use of numbers as they relate to ledgers, logs, and forms, meters, gauges, and measuring devises.

C-1.6.3 Employment Standards: All employees or persons shall comply with all Federal, DOD, Navy/USMC, and station/base regulations, instructions, guidelines, and policy regarding employment at NASJRB Fort Worth. The Service Provider shall be responsible for ensuring employee adherence to DOD and base regulations and policies.

C-1.6.4 Essential Personnel: Essential personnel, the corporate executive officer and the on-site manager team, shall have the education, training, background/experience, and skills required and necessary to make fiscal and management decisions, direct personnel, and work with individuals at all levels of corporate management and the military to this contract.

C-1.6.4.1 Corporate Executive Officer: To assure continuity between the contracted location/activity and corporate office, the Service Provider shall employ an executive who, for the duration of the contract, can make fiscal, management, and administrative decisions concerning this contract. He/she should have a complete understanding of the terms and conditions of this contract and shall be knowledgeable of fuel management and operations to the extent outline herein.

C-1.6.4.2 Contract On-Site Manager (OSM): The Service Provider shall employ an experienced On-Site Manager.

His/her experience should be relevant to the facilities, GFE, and any Service Provider Provided Equipment to be utilized at NASJRB Fort Worth. The On-Site Manager should have a minimum of five (5) years of experience in petroleum storage and distribution operations, airfield fuel services, and fuel systems maintenance. At least two (2) years shall have been at a supervisory level o f service within the five (5) year period immediately prior to the latter of the contract start date or the individuals hiring date.

C-1.6.4.2.1 Collateral Duties: Other than those administrative duties commonly associated with an individual in a management position, the site manager shall not have collateral duties nor shall the position be a collateral duty.

C-1.6.4.4 Assistant Site Manager (ASM): The Service Provider shall employ an Assistant Site Manager. The individual employed should have a minimum of three (3) years experiences in petroleum services operations and documented supervisory experience gained within five years immediately prior to the latter of the contract start date or the individuals hiring date. That experience should have been supervisory experience in bulk storage or mobile fuel servicing operations with emphasis on equipment/systems maintenance and quality surveillance.

28 May 2010 6

C-1.6.4.4.1 Collateral Duties: The Assistant Site Manager may have collateral duties such as; Fuel Distribution System Operator (FDSO), Driver/System Operator (DSO), Fuel Laboratory Technician (FLT), but not that of a Dispatcher/Computer Operator IV, (DCO) to supplement the day-to-day workforce. However, this management position shall not be a collateral duty.

C-1.6.4.5 Replacement of Essential Personnel: In the event it becomes necessary to replace any essential person, the Service Provider shall within 5 work days notify the Government in writing as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person. The Service Provider shall provide the Contracting Officer the resume of a proposed candidate.

C-1.6.5 Service Personnel: The personnel/position descriptions cited within this section are those applicable to NASJRB Fort Worth. They are statements regarding skills that are required to satisfy specific labor needs for performance of services as listed in this PWS. Included in each skill category header line is the Department of Labor Wage and Hour, classification applicable to this contract and the skills required.

C-1.6.5.1 Dispatcher/Computer Operator IV, (DCO): The DCO/Computer Operator IV shall possess sufficient skills to effectively operate the dispatch system and Business System Management-Enterprise (BSM-E) system. He/she shall also be familiar with the use of Microsoft standard office products such as Word and Excel to ensure that daily fuel operations are conducted in an effective and efficient manner. In addition, dispatchers shall be knowledgeable of radio communications, instructions/regulations pertaining to fueling and defueling of Government and civilian aircraft, and Government forms used to document aircraft fuel servicing. He/she must demonstrate familiarity with the layout of the base and outlying fields as well as the airfield and aircraft parking areas and restrictions applicable to servicing aircraft within those areas. Individuals acting as dispatchers shall be capable of to communicate in English, both orally and in writing.

Except for those administrative and accounting duties outlined within this PWS, dispatchers shall not have collateral duties.

C-1.6.5.2 Driver/System Operator, (DSO): The DSO shall be qualified to perform fuel servicing operations (refuel/defuel operations) by mobile fuel servicing equipment/trucks. Operators shall be familiar with safety regulations applicable to aviation and ground fuel servicing operations on and around the airfield and supported activities and shall demonstrate a practical knowledge of and ability to inspection and maintain fuel servicing equipment and systems. DSO shall be required to make basic input to the BSM-E system or maintain dispatch logs. All DSOs shall be licensed in accordance with the vehicle operating laws, regulations, and code of the state in which they will operate equipment and shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Service Provider shall ensure that all drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads.

C-1.6.5.2.1 Licensing. All drivers shall be licensed in accordance with the vehicle operating laws, regulations, and code for the state of Texas and shall possess a current/valid Commercial Drivers License (CDL) with the appropriate HAZMAT and tank truck endorsements for the state of Texas. They shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Service Provider shall ensure that drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads.

Driver records appropriate to the class of license an employee holds, i.e., individual Department of Motor Vehicle (DMV) driving record, and a current record of physical examination or certification shall be maintained by the Service Provider and made available for review by the COR on request. The Service Provider shall ensure that all drivers’ records are kept current for the term of the contract.

C-1.6.5.3 Fuel Distribution Systems Mechanic, (FDSM): The FDSM shall have experience in the maintenance of fuel distribution systems ranging from ground product service stations to large bulk distribution facilities. He/she shall be capable of inspection, evaluating conditions of, and maintaining fuel infrastructure, related petroleum systems and components. He/she shall be capable of detecting/recognizing system component malfunction, misalignment, leak, and adjustment issues and performing scheduled and unscheduled fuel system maintenance within the scope of this PWS.

C-1.6.5.4 Fuel Distribution Systems Operator, (FDSO): The FDSOs shall have practical experience in operation of a fuel distribution systems and facilities similar to NASJRB Fort Worth. The FDSOs shall be able to perform receipt, issue, storage, spill cleanup, preventative maintenance scheduling, hazardous waste, and petroleum quality surveillance operations.

28 May 2010 7

C-1.6.5.5 Fuel Laboratory Technician, (FLT): The FLT shall be experienced in the use of common fuel sampling equipment, aviation and ground fuel sampling procedures, and conducting laboratory tests of petroleum products commensurate with the level of analysis to be performed at the NASJRB Fort Worth. Personnel assigned to weekend/holiday duties that will perform collateral duties of a FLT shall be properly trained.

C-1.6.5.6 Wage Determination: In the event there is no wage determination listing for a class of services employee required, the Service Provider shall submit a request to conform to a specific wage determination category to the Contracting Officer. All such conformance issues shall be resolve prior to the submission of the final revised offer.

C-1.7 Operating Hours

C-1.7.1 Hours of Operation: The following is a table showing hours of operation for each specific petroleum function for which the Service Provider shall be responsible. The airfield is closed outside the aforementioned weekday and Saturday hours, Sundays and Federal holidays; however, local aircraft maintenance activities requiring fuel services may be undertaken anytime. Unless tasked by authorized authority to perform outside the times specified, the table clearly outlines the days of the week and the specific time of the day each function shall be manned. Refer to Appendix A for established fuel service operating hours that meet or exceed the published airfield-operating window.

Table 1. Hours of Operation

HOURS OF OPERATION

Function Mon-Fri Sat. Sun/Holidays Aviation fuel service operations by truck (Cold) 0630-2300 0630-2300 0630-2300 Aviation fuel service operations by truck (Hot) 0800-1600 N/A N/A Ground Fuel Delivery 0800-1600 AR AR Service Station Operation AR AR AR Fuel laboratory/Quality Surveillance 0800-1600 AR AR Fuel Dispatch Center 0630-2300 0630-2300 N/A Bulk Storage Operations 0800-1600 N/A N/A

Note: The following table defines the days of the week and the specific hours of operation for which the Service Provider shall be responsible for providing immediate services. The table does not account for pre-operations equipment inspections, quality surveillance, or maintenance required rendering equipment and systems serviceable, nor does it dictate the level of manning required to undertake the level of support required.

C-1.8 Correspondence and Visits

The Service Provider shall notify the COR of any and all visits or notice of intent to visit contract management, its employees, or the contracted facilities by any federal, state, local government, base (military) office/agency, union representative, or contract corporate officers. Except for that considered to be company or proprietary documents, the Service Provider shall provide the COR copies of all correspondence resulting from such visits. The Service Provider shall establish a maintain a visitor’s log showing name of all visitors, date of visit, time of vist, organization, and reason of visit.

C-1.9 Information and Records Management

C-1.9.1 General: Documents held or generated by the Service Provider shall be open and readily available to Government inspection, review, and audit for the duration of the contract and any subsequent and contiguous contract periods. On termination of the contract, all records except personnel files, training records, equipment records, and proprietary company management records shall be deemed the property of the government and turned over to the Government.

C-1.9.2 Proprietary Systems: Should proprietary company, or non DOD maintenance and accounting systems be installed by the Service Provider, the Service Provider shall provide continuous secure web access or access to a secure workstation that will fully portray any and all work in progress, completed, and planned.

28 May 2010 8

C-2.0 Performance Requirements

C-2.1 General

The following sections define the specific performance requirements for fuel services at NASJRB Fort Worth. The Service Provider shall be fully responsible for performing the tasks and duties outlined in this section. Unless otherwise specified0, all functions described herein shall be included in the firm fixed price for CLIN 0001. Please note that the firm fixed price shall include all effort required to recognize and initiate response actions for those supplies/services that are reimbursable under CLINs 0002-0005.

C-2.2 Services

C-2.2.1 Aircraft Fuel Services: Aircraft fuel servicing operations are defined as the delivery, issue, defueling, and off-station fuel services to aircraft and support equipment by mobile fuel servicing vehicles or fixed/mobile pantographs. All aircraft fuel services shall be in compliance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual and all other applicable military, federal and commercial policies regarding the performance of all aircraft fuel servicing operations. The NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual will take precedence over other policies when conflicting guidance or procedures are noted. The Service Provider shall be responsible for performing all aviation fuel-servicing operations and safeguarding facilities, equipment, and fuel products under its control during normal and adverse conditions.

C-2.2.1.1 Response Time: The Service Provider shall be capable of providing aircraft fuel services to tenant and transient aircraft 24 hours a day, year around, including holidays. During the NASJRB Fort Worth hours of operation (Table 1), request for fuel services shall result in the dispatch of a fuel servicing truck/operator to the aircraft identified by the requester so that each truck/operator dispatched arrives at the aircraft within 20 minutes as measured from the time the request for service is received by the dispatch center to the time the operator physically arrives at the aircraft to be serviced.

If a request for services is for multiple aircraft, the Service Provider shall respond to service the first aircraft identified within the 20 minute response time and continue to service all subsequent aircraft in the order prioritized by the requestor until all fuel servicing requirements for the specified request are meet. However, note that the multiple aircraft response rule does not preclude the requestor from requesting more than one fuel service truck/operator. The response to or scheduling of “hot pit” servicing operations shall be such that the operator and truck are physically present at the hot pit site at the time the aircraft to be serviced arrives at the designated refueling pit/lane. Drivers, operators, or crewmembers shall not interrupt the flow of work, i.e., service aircraft to which they are not directed, without approval by the dispatch center, nor shall they interrupt servicing operations for rest or meal breaks without proper relief or explicit approval of the fuel dispatch center. Service response times in excess of the 20 minute response window shall be fully and accurately recorded and explained in the dispatch pass down log and management reports.

C-2.2.1.2 Dispatching: Requests for all aircraft fuel services shall be taken by and processed by the fuel dispatch center. Based on the specific request, equipment and personnel shall be dispatched and controlled as needed to satisfy the request received. All requests for fuel services shall be recorded, monitored, and historical records kept utilizing BSM-E ADP equipment. The dispatch center shall be manned by qualified dispatch personnel for NASJRB Fort Worth hours of operation.

C-2.2.1.3 After Hour Response: The Service Provider shall establish an after-hours notification mechanism, a means of being contacted in the event emergent services or workforce augmentation is required. Requests for any/all services outside of the normal hours of operation shall be meet within two (2) hours as measured from the time the Service Provider is notified to the time the contract operator is in position to perform the service required.

C-2.2.1.4 Mobile Cold Refueling: The Service Provider shall provide mobile cold refueling within the prescribed response times for NASJRB Fort Worth hours of operations and all after-hour refueling requests. Mobile cold refueling is defined as the mobile refueling (truck) of static aircraft with engines not running.

C-2.2.1.5 Mobile Hot Refueling: The Service Provider shall provide mobile hot refueling within the prescribed response times for NASJRB Fort Worth hours of operations and all after-hour refueling requests. Mobile hot refueling is defined as the use of mobile refueling vehicles in conjunction with the use of fixed or mobile pantograph systems, or additional ancillary components (hoses, nozzles, etc…) to refuel aircraft while engines are running.

28 May 2010 9

C-2.2.1.6 Defueling: The Service Provider shall provide mobile defueling services within the prescribed response times for NASJRB Fort Worth hours of operations and all after-hour refueling requests. One refueling vehicle shall be dedicated specifically for defueling, while other refueling vehicles can be designated as “Defueler/Refueler” as required to meet demands. The dedicated defueler and refueling vehicles designated as “Defueler/Refuelers” shall be marked in accordance with the NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual and NAVFAC P-300, Maintenance of Civil Engineering Support Equipment.

C-2.2.1.7 Off-Station Aircraft Fuel Services: Aviation fuel deliveries over public roads to off station locations shall be accomplished using equipment that is configured and licensed/permitted for use on public roads. All Federal, state, and local inspections, licensing or permits, and insurance requirements for the equipment used, shall be a responsibility of the Service Provider. Furthermore, the Service Provider shall ensure that cargo quantities and vehicle weights are adjusted so as to meet the all Federal, state, and local highway laws, regulations, and code for traveling over public roads.

C-2.2.2 Air Show Services (Aviation Gasoline): NASJRB Fort Worth may, on occasion, sponsor an air show. The Service Provider shall plan and support the NASJRB Fort Worth air show with additional services for aviation gasoline fuel services. This may include additional equipment, leasing, or sub-contracting of equipment and/or services to meet the aviation gasoline services during the air show. The Service Provider shall arrange for the quality surveillance of the product supplied, the servicing of aircraft, the post air show disposition of residual product, and the disposition of equipment.

C-2.2.3 Ground Fuel Services: The Service Provider shall be responsible for providing ground fuel services for NASJRB Fort Worth during the defined hours of operation. Ground fuel services encompass the receipt, storage, dispensing, and defuel operations of ground fuel products to tenant and visiting commands at NASJRB Fort Worth.

C-2.2.3.1 Ground Fuel Service Station: The Service Provider shall operate, and maintain the ground fuel service station. The ground service station is an automated ground product dispensing system that is open on a 24-hour basis to tenant commands aboard NASJRB Fort Worth. In the event of the automated system failure, the station shall be operated manually, refer to appendix A for the hours of operation.

C-2.2.3.1.1 Contingency Operations (Power Outage): In the event of a power or mechanical failure that renders the service station inoperable, the Service Provider shall post directions to the alternate source of products and the hours of operation at that location or position the ground fuel servicing truck at the service station and man it to assist customers and manually document issue for the hours noted in preceding section.

C-2.2.3.2 Mobile Ground Refueling: Mobile ground fuel delivery operations are defined as the issue or defuel of ground fuels by truck to authorized customers.

C-2.2.3.2.1 Scheduled Deliveries: The Service Provider shall be responsible for performing scheduled deliveries, defueling operations, and off-station deliveries of ground fuels during the normal hours of operation.

C-2.2.3.2.2 Unscheduled Deliveries: The Service Provider shall have the capability to provide unscheduled delivery of ground fuels when tasked by the COR.

C-2.2.3.2.3 Defueling: The Service Provider shall have the capability to perform defueling operations for removal of ground fuels from government vehicles ground vehicles, flight line support equipment, stationary equipment, and storage tanks as required during the NASJRB Fort Worth hours of operation.

C-2.2.3.2.4 Off-station Refueling/Defueling: The Service Provider shall have the capability, personnel and equipment, to perform both ground fuel deliveries and defueling to off-station locations when directed by the Contracting Officer or COR. Ground fuel deliveries and defueling to off station locations shall be accomplished using equipment that is configured and licensed/permitted for use on public roads.

C-2.2.4 Bulk Storage Operations: Bulk Storage operations are defined as the receipt, storage and handling, and issue of Government bulk fuel products at NASJRB Fort Worth fuel facility. The Service Provider shall be responsible for performing bulk fuel operations, system inspections, preventive maintenance, quality surveillance, and actions taken to conduct all storage related actions and safeguarding fuel supplies under its control during normal and adverse conditions.

28 May 2010 10

C-2.2.4.1 Storage: The Service Provider shall operate and maintain the bulk storage system and related facilities at NASJRB Fort Worth. The bulk storage system is comprised of the three main storage tanks, related components, receipt headers, and fill stand area. See appendix A for a detailed listing of these facilities.

C-2.2.4.2 Receipt: The Service Provider shall be responsible for receipt of all bulk fuel products for NASJRB Fort Worth fuel facility. Bulk fuel products are received by commercial tank truck in 7,800-gallon increments.

C-2.2.4.3 Transfers/Issues: The Service Provider shall transfer and issue jet fuel to refuelers for subsequent issue to aircraft. The bulk storage system shall be kept in the ready-to-pump (issue) mode to supply product on demand. Except for scheduled maintenance and other occurrences of which the fuel dispatch center has been notified, the Service Provider shall maintain tank and fillstand systems in the ready-to-issue mode to transfer/issue products on demand.

C-2.2.4.4 Transfers to Refuelers: For the purpose of Service Provider/AFRC/ANG refueler top-offs, the jet fuel fillstand is a driver-operated, supply on demand or self-service system. Documentation relevant to refueler top-offs and the disposition of those documents shall be compiled and controlled in accordance with local instructions. Note that one of fillstands is marked JP8+100 and is configured with a +100 additive tank and injection system. The fillstand shall be maintained by the Service Provider; however, the JP8+100 injection tank and system, in its entirety, is the responsibility of the Air Force.

C-2.2.5 Recyclable and Recoverable Fuels: The Service Provider shall be responsible for recycling and recovery of aviation jet fuels and ground fuels aboard NASJRB Fort Worth. This includes, but not limited to, the recovery and recycling of fuels from: quality surveillance samples, facility maintenance activities, tank bottoms, and Government bowser carts. The Service Provider shall be responsible for coordinating with the COR for disposition instructions of all recoverable and recyclable fuel stocks. All products classified as non reclaimable, even those in bowers, are collected and disposed of by the Government (NASJRB Fort Worth Base Environmental Department).

C-2.2.6 Maintenance: The Service Provider shall be responsible for preventive and corrective maintenance of government facilities and equipment in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and UFC 3-460-03 Unified Facilities Code (UFC) Operations and Maintenance: Maintenance of Petroleum Systems, applicable contract provisions, and the Government Operations and Maintenance Manuals available on site. The Service Provider shall provide all manpower, materials and equipment not otherwise specified as Government-furnished to accomplish preventive maintenance.

C-2.2.6.1 Preventative Maintenance: The Service Provider shall ensure that all Government property is preserved and maintained in a safe working condition. It is essential that the Service Provider devote adequate effort to the preventive maintenance to Government property. The Service Provider shall provide for the inspection and servicing of equipment and facilities at time intervals specified in NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and UFC 3-460-03 Unified Facilities Code (UFC) Operations and Maintenance: Maintenance of Petroleum Systems or exceed manufacturer recommendations for preventive maintenance. Preventative maintenance includes performing, at a minimum, the recurring services recommended by the manufacturer or in accordance with commercially accepted practices, as well as the effort required to keep a facility, a piece of equipment or system functioning. While the Government does not plan to dictate specific PM requirements or practices, The Service Provider’s maintenance program shall provide a systematic approach to planning, scheduling, documenting/reporting and managing (labor, materials and time) to perform those actions that contribute to the uninterrupted functioning of the fuel terminal. The PM program shall include periodic inspection, testing and minor repair of equipment and facilities in accordance with manufacturer’s recommendations or commercially accepted practices. The Service Provider shall ensure that the costs for preventive maintenance and minor repair are included in CLIN 0001 on a firm fixed price basis.

C-2.2.6.2 Corrective Maintenance: The Service Provider shall identify and report all corrective maintenance above that defined as preventive maintenance or minor repair to the COR. The Government may direct the Service Provider, through a Task Order, to perform corrective maintenance as required.

C-2.2.6.3. Any sub-contractor employees working at the terminal to accomplish maintenance and repair at any time other than the normal hours of operation must be under the observation of an employee of the Service Provider who is familiar with the system/subsystem undergoing maintenance and repair. Service Provider will ensure that sub-contractor employees receive a safety briefing prior to start work.

28 May 2010 11

C-2.2.6.4 Minor Painting and Spot Painting: The Service Provider shall accomplish minor painting as part of his housekeeping requirements. Spot painting is painting needed to protect equipment, pipes, tanks, buildings, fences, etc., or to keep the major portion of the paint in good condition. Spot painting is repainting of equipment, etc., when paint has chipped or loosened from painted surface. When more than 25% of the surface requires painting, this will not be considered spot painting. All vertical surfaces above 10 feet from existing secure footing, which require spot painting, shall be accomplished by the Service Provider after issuance of a task order.

C-2.2.6.5 Any sub-contractor employees working at the terminal to accomplish maintenance and repair at any time other than the normal hours of operation must be under the observation of an employee of the Service Provider who is familiar with the system/subsystem undergoing maintenance and repair. Service Provider will ensure that Sub-contractor employees receive a safety briefing prior to start work.

C-2.2.6.6 Maintenance Records: The Service Provider shall keep records up to date and make them available to the COR for review upon request and surrender all such records and engineering data to the Government at the expiration or termination of this contract.

C-2.3 General Management and Administrative

C-2.3.1 Inventory and Accounting (BSM-E): The Service Provider shall be responsible for the inventory management of petroleum products held within the facilities, equipment, tanks, and vehicles the responsibility under Service Provider control. The Service Provider shall be responsible for management of Pre-positioned War Reserve Stocks (PWRS), Peacetime Operating Stocks (POS), and maintaining the required Safety Level (SL) for NASJRB Fort Worth. The Service Provider shall be providing accurate inventories of all Government bulk petroleum stocks at NASJRB Fort Worth in accordance with DoD 4140.25-M, all applicable DESC and Navy policies, and all clauses of this contract. The Service Provider shall be responsible for updating the automated accounting system to provide information to DESC on current inventory levels IAW INT- I119.04. Any anticipated fuel shortages, based on customer requests, shall be reported to the COR immediately. All product receipts, issues, shipments or transfers shall be properly documented and auditable. The COR shall be informed immediately of any discrepancy in inventory. Month-end physical inventories made by the Service Provider as required by the product accounting and reporting provisions found in INT- I119.04 of this contract shall be accomplished in the presence of a Government representative, unless authorized by the Contracting Officer.

C-2.3.1.1 Minimum Performance Standards: 100% inventory, control and accountability. All reports submitted accurately and on time.

C-2.3.2 Product Quality Surveillance:

C-2.3.2.1 Responsibilities: The Service Provider will be responsible for maintaining the quality of the Government owned product stored at NASJRB Fort Worth fuel facilities, to include but not limited to; monitoring product deterioration and contamination in accordance with MIL-STD-3004_, Department of Defense Standard Practice, Quality Assurance/Surveillance for Fuels, Lubricants and Related Products; NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual; and the Service Provider’s developed Quality Control Plan.

C-2.3.2.2 Quality Determination: No petroleum products shall be received, or issued without first determining and confirming conformance with product quality requirements. Products shall be issued on a first-in, first-out basis unless otherwise specified or directed by the Government. Non-conforming product shall be reported to the QAR immediately.

Anytime product is received into a tank, the tank’s contents shall be suspended from issue pending quality conformance sampling and testing. The Service Provider shall ensure that certificates of quality conformance (test reports) are maintained on file for all on-hand fuel stocks.

C-2.3.2.3 Laboratory Operation: The Service Provider shall operate and maintain government furnished petroleum laboratory test equipment with the NASJRB Fort Worth joint-use petroleum laboratory. The Service Provider shall conduct all testing of fuel samples within the joint-use petroleum laboratory. Product samples shall be tested in accordance with MIL- STD-3004_, Quality Surveillance Handbook for Fuel, Lubricants, and Related Products, and NAVAIR 80T-109, Aircraft Refueling NATOPS Manual. Calibration of laboratory test equipment, replacement of standards, and material necessary for daily operations shall be provided by the Service Provider. Only qualified and trained personnel shall perform test and related laboratory operations.

28 May 2010 12

C-2.3.3 Facilities and Grounds Maintenance:

C-2.3.3.1 Buildings and Structure: The Service Provider shall ensure that all buildings, structures, and facilities are kept clean and sanitary. The Service Provider shall sweep, mop, and wax floors, wash windows, and walls of occupied buildings or office spaces so as to present a clean, sanitary, and orderly appearance. Food storage and preparation areas shall be maintained in an orderly and sanitary condition. Clothing locker and change areas shall be kept orderly and clothing hung or kept in lockers. Maintenance and storage buildings shall be kept in clean and orderly manner. Areas immediately around buildings for which the Service Provider is responsible shall be kept free of debris. The Service Provider shall not allow fire hazards, such as oily rags, loose paper, and trash to accumulate in or around buildings or within the facilities. Requests for pest, rodent, and vegetation control shall be forwarded to the COR. The requirement for building/structure maintenance shall be documented and forwarded to the COR. The Service Provider shall not alter any structure or allow it to be altered without explicit written approval by the Government.

C-2.3.3.2 Designated Areas: The Service Provider shall establish a smoking policy that prohibits smoking in other than Government designated areas. The Service Provider shall provide signs to be posted at the entrance to work areas that read, "NO SMOKING EXCEPT IN DESIGNATED AREAS.” The Service Provider shall also designate a smoking area and provide signs that read, "DESIGNATED SMOKING AREA."

C-2.3.3.3 Trash Removal: The Service Provider shall be responsible for the pick-up of all trash and debris within and around fuel areas under its controlled, and shall dispose of all such trash and debris in Government-furnished containers/dumpsters. The Government will dispose of the trash and debris placed within the government provided dumpsters.

C-2.3.3.4 Grounds: Grounds maintenance, grass cutting and vegetation control, shall be provided by the Service Provider. Grass, weeds, and brush, except ornamental trees and shrubs, within the areas defined herein shall be maintained so as not to exceed “4” inches in height at any given time. All vegetation within Service Provider controlled areas, on/under fence lines, and in the security zone outside the fence line of the bulk storage, refueler parking area, shall be maintained with the prescribed limits. Bulk vegetation and waste accumulated during mowing, removal, and control operations shall be disposed of by the Service Provider.

C-2.3.3.5 Oil Water Separators: The Service Provider shall visually inspect and measure the contents of oil/water separators daily. Gauge readings and system inspections shall be documented and kept on file. Noted discrepancies shall be documented and reported to the COR. Oil/water separator systems are managed and maintained by the Installation Public Works Department.

C-2.3.4 Security: Under the guidelines of the most current OPNAVINST 5530.14, Navy Physical Security, the Service Provider shall be responsible for implementing the administrative and physical security measures required and necessary to protect Government facilities, vehicles, equipment, materials, systems, and petroleum products, as well as, Service Provider owned equipment, tools, supplies, and vehicles. The Service Provider shall provide all labor, vehicles, equipment, materials, and supplies necessary to manage and protect all the areas under its control. The Service Provider’s security plan shall outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, random patrols of fuel management facilities and pipelines, ADP security, and other force protection measures relevant to NASJRB Fort Worth.

C-2.3.4.1 ADP Security: The Service Provider shall comply with all ADP security measures and requirements for Government computer systems.

C-2.3.4.2 Monitoring/Reporting: The Service Provider shall perform and document end-of-day facility inspections to ensure all systems are secure to the extent of the physical barriers provided. During the normal hours of operation, unmanned fuel facilities shall be randomly inspected at least every four hours. The Government will perform random after hour drive-by security inspections.

C-2.3.5 Training: The Service Provider shall establish and maintain a training program that is acceptable to the Government. The training program shall ensure that all Service Provider personnel receive training ranging from initial employee indoctrination to fuel safety and…