SOW_tennis_classes_&_camps_2026-2030.doc

SCOPE OF WORK

Project Summary:

The City of Palo Alto is seeking proposals from qualified Consultants to provide Tennis Instruction services for tennis classes and camps for youths and adults at all levels with a curriculum that will include tennis classes year-round and camps through the summer season.

Consultant AGREES TO:

COURSE CONTENT:

· Be responsible for curriculum and course content.

· Unless otherwise expressly provided in this Agreement, City shall not be responsible for providing course materials.

· Provide a teacher that will teach the whole session, with as little substitution as possible.

· Conduct the program in a safe manner.

· City shall have the right to observe Consultant instruct in order to determine whether Consultant is in compliance with the terms and conditions of this Agreement.

QUALITY OF PROGRAM:

Maintain a quality program which includes, but is not limited to:

· Consultants are knowledgeable and experienced in the subject being taught and with the age group.

· Consultants are reliable and punctual.

· Consultants are organized and prepared to teach at the start of each class.

· Consultants can establish and maintain working relationships with City staff and customers.

· Consultants provide good customer service.

· Consultants and their employees can effectively resolve issues.

· Consultants make their best effort to make their programs inclusive and accessible.

SET UP & CLEAN UP:

· Be responsible for all set up and cleanup of the room and equipment.

· All set up must be completed prior to the start of class.

EMPLOYEES:

· Provide employees who are at least 18 years old

· Consultant, as well as their employees and/or volunteers (if applicable), must complete and pass LiveScan/Fingerprint/Background checks and must provide proof of passing such checks prior to providing services, provide negative TB test result within the last two years (for another working with minors) and provide proof of auto insurance in accordance with City guidelines (for anyone driving to the City of Palo Alto facility). All Consultants, as well as their employees and volunteers (if applicable), are strongly recommended to obtain certification of CPR/First Aid.

PUBLICITY:

· May not publicize Consultant's business to class participant during class hours without prior authorization from Department Director.

· Must obtain prior approval from Recreation Coordinator or designee for publicity containing City classes.

· Must clarify to customers that any personal information sought by Consultant (name, phone number, address, etc.) from customers is voluntary, and strictly for the use of the Consultant and not requested by the City

· Submit quarterly class proposals for creation of the Enjoy catalog. Note: Classes included in proposal are not guaranteed to be offered.

· Consultant will create a marketing plan to help promote camps and classes and encourage enrollment.

PUNCTUALITY:

· Consultant and their employees shall arrive at least 15 minutes prior to the starting time of the class

· Ensures that all classes start and end on time

· Notifies center prior to the class if Consultant is running late or unable to attend

· If a class is missed, a makeup class is required to be provided by Consultant.

RECORD KEEPING:

· Must take attendance at each class. All attendance records shall be submitted at the end of each session.

COMMUNICATION:

· Maintain on-going communication

· Immediately communicate problems and issues with the class(es) or customers

· Inform City staff of participant injuries and complete necessary accident reports within 24 hours.

ADHERENCE TO CITY POLICY:

· Responsible for knowing the City’s policies and procedures with regard to special interest classes (i.e. waiting lists, cancellation, refund, satisfaction, etc.)

· Responsible for verifying that only registered participants with a signed City liability form on file with the City are permitted to participate in City’s special interest classes.

· Consultant shall submit the following prior to the commencement of this contract. If the following items are not submitted prior to the start of the contract, it shall automatically terminate:

· General Liability and Automobile Insurance in accordance with City guidelines.

· LiveScan/Fingerprints

· TB Test

PRIVACY:

· Agrees that any personal information that Consultant receives regarding customers may not be used for other than City business.

· Ensures that customer information will be stored in a secure location.

City AGREES to:

· Process all registrations for classes (Consultants not allowed to register participants)

· Provide Consultant with attendance sheets or online access to run their own.

· Provide facility for scheduled classes, which includes reservation of outdoor spaces (i.e. sports fields, tennis courts, etc.)

· Include Consultant classes in publicity materials

CLASS SCHEDULE

The classes shall occur every quarter over the Fall, Winter, Spring and Summer sessions and camps shall occur over the Summer session of City’s Recreation Program. A Typical class schedule will be made up of two (2) 2-day classes per week, per season and (1) 1-day class per week and one-week summer camps.

Note to Proposers: The following are excerpts from the current recreation catalog. The actual dates/times/holidays/locations are TBD and subject to a mutual agreement of Recreational Coordinator and Consultant.

Classes are offered every quarter. (Fall, Winter, Spring, Summer and Summer Camps)

SUMMER CAMPS:

JUNIOR INTERMEDIATE TENNIS CAMPS (Ages 10-15)

This class provides excellent instruction, extensive practice, and exciting match play for juniors (10-15 years old) at the INTERMEDIATE and HIGH INTERMEDIATE level. These camps are not for Novice players. Practices are designed to refine players’ technique and enhance their knowledge of strategy and tactics with competitive drills. Four courts grouped by age and/or ability.

QUICKSTART TENNIS CAMPS (Ages 8-10) Learn simple and efficient techniques on the “60 ft. court” with low compression tennis balls. Emphasis on control, consistency, sportsmanship, and FUN! In general, we recommend the 25” racket.

Three courts grouped by age and/or ability.

JUNIOR NOVICE TENNIS CAMPS (Ages 11-14)

Develop the essential techniques with emphasis on control, depth, and direction. Camps will also incorporate rules, sportsmanship, and basic play. In general, we recommend the 26”-27" racket. Three courts grouped by age and/or ability.

JUNIOR LOW INTERMEDIATE TENNIS (Ages 11-14)

For players who are consistent on a slow pace rally but needs better depth, directional control, and use of spin. Review and strengthen stroke techniques with more emphasis on basic strategy and tactics. In general, we recommend the 26”-27" racket. Three courts grouped by age and/or ability.

SEASONAL CLASSES:

TERRIFIC TINY TENNIS

Special service, only 3-6 players per class! Children, 5-7 years of age, play FUN activities and games on the “42 ft. court” with low compression tennis balls. Lessons are designed to enhance their athletic and skill development in a success-oriented environment. We recommend the 21” to 23” rackets.

5y-7y

5y-7y

5y-7y

5y-7y

Sat 4/12-5/17

2:00-2:40pm

5y-7y

Sat 4/12-5/17

2:40-3:20pm

5y-7y

Sat 4/12-5/17

3:20-4:00pm

5y-7y

*No class 5/26

QUICKSTART TENNIS

Special service, only 3-6 players per class! Learn simple and efficient techniques on the “60 ft. court” with low compression tennis balls. Emphasis on control, consistency, sportsmanship, and FUN! We recommend the 25” rackets.

QUICKSTART ADVANTAGE TENNIS

Special service, only 3-6 players per class! Review and develop techniques on the “60 ft. court” with low compression tennis balls. More emphasis on depth, direction, and spin. Players should have prior Quickstart experience and/or instructor’s approval.

JUNIOR NOVICE TENNIS

Special service, only 3-6 players per class! Develop the essential techniques with emphasis on control, depth, and direction on the “78 ft. court” with regulation tennis balls. Lessons will also incorporate rules, sportsmanship, and basic doubles play. Ten year-olds may participate with instructors’ approval.

JUNIOR LOW INTERMEDIATE TENNIS

Special service, only 3-6 players per class! For players who are consistent on a slow pace rally but needs to develop better depth, directional control and use of spin. Review and strengthen stroke techniques with more emphasis on basic strategy and tactics. Ten year-olds may participate with instructors’ approval.

1:00-2:00pm

JUNIOR INTERMEDIATE TENNIS

Special service, only 3-6 players per class! For players who are consistent on a medium pace rally but needs to develop more spin, power, and/or variety. Refine stroke techniques, strategy, and tactics with performance enhancing drills.

ADULT NOVICE TENNIS

Special service, only 3-6 players per class! Develop the essential techniques with emphasis on control, depth, and direction. Lessons will also incorporate rules, sportsmanship, and basic doubles play.

ADULT LOW INTERMEDIATE TENNIS

Special service, only 3-6 players per class! For players who are consistent on a slow pace rally but needs to develop better depth, directional control and use of spin. Review and strengthen stroke techniques with more emphasis on basic strategy and tactics.

ADULT INTERMEDIATE TENNIS

Special service, only 3-6 players per class! For players (NTRP 3.0) who are consistent on a medium pace rally but needs to develop more spin, power, and/or variety. Develop stroke techniques, strategy, and tactics with performance enhancing drills.

ADVANCED PLAYERS TENNIS

A Stanford/USPTA Pro will personally teach this dynamic clinic for Advanced Players (NTRP 3.5-4.5). Players will enhance their tactical and strategic play with competitive situational drills. Refine stroke techniques with Ball Machine and Serving target drills. Only 3-6 players per Pro/court!

10:30am-12:00pm

COURT RENTAL FOR PRIVATE LESSONS:

Consultant will reimburse the City of Palo Alto on an agreed amount sum for the use of 4 tennis courts to teach individual Private and Semi Private lessons (Rinconada Park Cts. #5-6 and Mitchell Park Cts. #1-2). There will be 4 scheduled payments per year.