SOW OCA LMS Software and training 03.14.2025.pdf_signed WMoseley.pdf

Department of Health and Human Services Indian Health Service

Statement of Work (SOW) Area Learning Management System

1. PURPOSE OF THE PROJECT

The Oklahoma City Area (OCA) Indian Health Service (IHS) provides health care services to more than 39 Tribes and Tribal Organizations in the states of Oklahoma, Kansas, and Texas with a volume of approximately 741,260 outpatient visits annually. The OCA IHS operates 9 federal health care facilities and the Area Administrative office (10 sites total), employing approximately 1,600 staff members. The OCA IHS has a requirement to provide and support the learning management needs of all federal facilities within the OCAIHS, including software solution, migration, training and technical support. The learning management system (LMS) will include competency verification capability, specifically for nursing and other professional and allied health staff, supporting the assessment, validation, remediation, documentation and tracking of competency assessment, to assist facilities to meet organizational learning goals; accreditation standards, as set by the Joint Commission (TJC) and Accreditation Association for Ambulatory Health Care (AAAHC); and regulatory requirements defined by the Centers for Medicare and Medicaid Services

(CMS).

A LMS is a software package that enables the delivery, management, documentation, tracking, reporting and delivery of learning and education content and training programs to learners. The LMS, which is being requested, offers enterprise-level out-of-the-box functionality for education and training, specifically for the healthcare environment. It will have courses which are required yearly by all employees of a hospital or healthcare facility, as well as healthcare-specific clinical content. This software offers a comprehensive set of web-based tools to deliver evidence-based skills training, references and support, as well as assessment and validation of competence. Training provided through an LMS provides consistency and offers availability for all employees in all departments 24 hours a day and 7 days a week. The LMS facilitates learning via multimedia learning modalities and interactive learning exercises, while enabling facile documentation and tracking of the learning content of users across the organization and region.

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

The contract will be performed in the following facilities of the Oklahoma Area Indian Health Service:

• Anadarko Indian Health Center

• Carnegie Indian Health Center

• Clinton Indian Health Center

• El Reno Health Center

• Haskell Indian Health Center

• Lawton Indian Hospital

• Oklahoma City Area Office

• Pawnee Indian Health Center

• Watonga Health Center

• Wewoka Indian Health Center

The overall scope of this requirement shall be performed according to the requirements and conditions contained in this Statement of Work to be issued under the contract “Learning Management System”. The purpose of this contract for a Learning Management System is to:

1. Provide a tool for 10 facilities, both clinic and hospital settings, within the Oklahoma Area Indian Health Service, to deliver evidence-based training and resources, and to assess and validate competence for all employees in all departments 24 hours a day and 7 days a week.

2. Provide a tool for Managers, Nurse Educators, and other Staff Development to track, document and report training and competence of employees.

3. Provide essential health care compliance content modules aligned with major accreditation and regulatory bodies (e.g. The Joint Commission, AAAHC, CMS, etc.).

4. Provide evidence-based clinical educational content modules aligned with current guidelines and standards of practice for healthcare professionals.

5. Provide healthcare-specific education content for both clinical and nonclinical staff in hospital and clinic settings.

6. Provide nursing skills/procedure reference and support, at the point of care via a company which is acknowledged as a nursing skills subject matter expert (example: Mosby, Lippincott, etc.)

7. Provide robust competency assessment, validation, remediation and tracking capability and tools for healthcare personnel.

8. Supports capability for individual staff to be assigned content in multiple learning groups and/or roles (i.e. learner, instructor, committee or workgroup membership, clinical role, etc.)

9. Provide training for tools, tracking, and training for Managers and Administrators assigned to oversee employee training.

See appendix A – 508 Compliance, Minimum Required Course Offerings, and Specifications.

3. PERIOD OF PERFORMANCE

The base year Period of Performance will be 12 months from date of award with 4 option years.

4. LEVEL OF EFFORT

4.1. The contractor will provide training resource and initial training of the software and training tool.

4.2. The contractor will provide technical assistance when needed.

4.3. Contractor will comply with system requirements to implement project objectives.

5. SPECIAL REQUIREMENTS

5.1. The learning management system must conform to the Revised Section 508

(https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines) and WCAG 2.0 Level AA standards. (See also Appendix A-508 Compliance)

5.2. The Contractor shall be FedRamp authorized.

5.3. The contractor will assure companion and system privacy and security in compliance with

Indian Health Service privacy and security settings, requirements and parameters.

6. DELIVERABLES AND REPORTING REQUIREMENTS

6.1. Contractor Point of Contact: The contractor shall furnish one designated point of contact

(POC) to the government’s designated representative for coordination of services. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

6.2. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

The Government shall provide the facilities, equipment and PPE for the use by the contractor for the provision of the services required. The Government shall furnish all personnel, materials, supplies and equipment required to perform work under the contract.

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

1. Contractor shall provide all deliverables as stated in the attached Deliverables matrix and comply with guidance stated in Appendix A.

Department Supervisor Signature:_________________________

Chief Operating Officer Signature:_________________________

Whitney D. Moseley -S

Digitally signed by Whitney D.

Moseley -S Date: 2025.03.14 14:02:30 -05'00'