Questions-Answers Solicitation 08262025.docx

Scope & Technical Requirements

1. Does the government have a preferred or incumbent LMS platform currently in use, or is this entirely a new implementation? New LMS to Oklahoma City Area IHS.

1. Are there specific healthcare content providers (e.g., Relias, HealthStream, Mosby, Lippincott) the government prefers or currently licenses? Preference for Oklahoma City Area is Relias.

1. For competency assessments, does the government expect the LMS to include built-in modules, or is integration with existing tools acceptable? Request is for LMS to include built-in modules with option to integrate with existing tools.

1. Will the government provide existing training content for migration, or is the contractor expected to supply both the LMS and the content library? Contractor expected to supply both the LMS and the content library.

1. Are there existing interfaces (HR, credentialing, or scheduling systems) the LMS will need to integrate with? Not a requirement, but the option to integrate with existing tools would be preferred.

Users & Volume

1. Approximately how many end-users will need access to the system? (clinical staff, non-clinical staff, contractors, trainees, etc.) The approximate 1,600 staff members employed by the Oklahoma City Area IHS.

1. Does IHS envision role-based access (nurse educator vs. learner vs. administrator) and how many administrative users will be managing the system? Specifically for nursing and other professional and allied health staff. The OCA IHS operates 9 federal health care facilities and the Area Administrative office (10 sites total); administrator for each of the 10 sites to include an Oklahoma City Area Administrator.

1. Are tribal partner facilities expected to have accounts as well, or is this strictly for federal IHS employees? No, for federal IHS employees.

Implementation & Support

1. What is the expected timeline from award to full “go-live”? As soon as possible to assist facilities to meet organizational learning goals; accreditation standards, as set by the Joint Commission (TJC) and Accreditation Association for Ambulatory Health Care (AAAHC); and regulatory requirements defined by the Centers for Medicare and Medicaid Services (CMS).

1. What level of on-site training is required versus remote/virtual training? On-site training unnecessary.

1. What are the government’s expectations for Help Desk/technical support (hours of coverage, response times, escalation procedures)? Appropriate for end-user to operate effectively and timely. Hours of coverage 8-5 each workday.

Compliance & Security

1. For FedRAMP authorization, is the government requiring FedRAMP Moderate or High authorization level? Level currently unspecified per the Privacy Impact Assessment Form for the Oklahoma Area Learning Management System dated 03142025.

1. Are there any additional IHS-specific cybersecurity or data hosting requirements beyond FedRAMP and Section 508 compliance? Per Acquisitions Plan, must meet all government requirements including FEDRAMP and 508 Compliancy.

1. Is data required to be hosted in a government cloud (AWS GovCloud, Azure Gov) or can it be commercial FedRAMP-authorized cloud? Per Acquisitions Plan, must meet all government requirements including FEDRAMP and 508 Compliancy.

Evaluation & Proposal

1. How will technical capabilities be weighted between software functionality and healthcare/learning expertise (e.g., cultural fluency, quality compliance)? Intent of the Oklahoma City Area LMS platform is to assist facilities to meet organizational learning goals; accreditation standards, as set by the Joint Commission (TJC) and Accreditation Association for Ambulatory Health Care (AAAHC); and regulatory requirements defined by the Centers for Medicare and Medicaid Services (CMS). Per the Statement of Work, the LMS software package expectation is to enable the delivery, management, documentation, tracking, reporting and delivery of learning and education content and training programs to learners. The LMS, which is being requested, offers enterprise-level out-of-the-box functionality for education and training, specifically for the healthcare environment. It will have courses which are required yearly by all employees of a hospital or healthcare facility, as well as healthcare-specific clinical content. This software offers a comprehensive set of web-based tools to deliver evidence-based skills training, references and support, as well as assessment and validation of competence. Training provided through an LMS provides consistency and offers availability for all employees in all departments 24 hours a day and 7 days a week. The LMS facilitates learning via multimedia learning modalities and interactive learning exercises, while enabling facile documentation and tracking of the learning content of users across the organization and region.

1. Is past performance limited to LMS contracts, or can broader healthcare IT/quality program contracts be considered relevant? No, broader if appropriate.

1. Will the government provide a Q&A amendment or clarification period after industry questions are submitted? Yes.

Administrative & Pricing

1. Is this a new requirement or a recompete? If recompete, who is the incumbent? New requirement.

1. How should offerors structure pricing - per user license, per facility, or as an all-inclusive enterprise license? As an all-inclusive enterprise license.

1. Are GSA schedule holders advantaged, or is this strictly open-market? Open market.