SOW dtd 21May2025.doc

Corporate Training Solutions Division Instructional Support Services Statement of Work

Corporate Training Solutions Division Instructional Support Services Contract

Statement of Work

Information regarding the Statement of Work for use in connection with the Instructional Support Services solicitation for

CORPORATE TRAINING SOLUTIONS

DIVISION

6973GH-26-D-xxxxx Date: Xxxxx xx, 2026 Prepared by Corporate Training Solutions Contract Team

CHANGE HISTORY

Change No.

Description of Change

TABLE OF CONTENTS

iCHANGE HISTORY iiTABLE OF CONTENTS

1Section 1. General Contract Information

11.1 Overview

11.2 Terms, Acronyms, and Additional Resources

11.3 Scope of Work

11.4 Delivery Orders

11.5 Task / Work Orders

21.6 Funding Considerations – Operation Funds

21.7 Period of Performance (POP)

21.8 Billing and Payment

32.1 Location of Work

32.2 Normal Hours of Operation

32.3 Telework

32.4 Saturday and Sunday Activity

32.5 Overtime, Comp Time, Flex Time

42.6 Observance of Holidays

42.7 Facility Closure or Early Dismissal

42.8 Notification of Facility Closure or Early Dismissal

52.9 Leave Management

6Section 3. Travel

63.1 Travel Guidelines

63.2 Travel Reimbursement Guidelines

63.3 Travel Cost Reimbursement

63.4 Relocation Expenses

7Section 4. Product Rights

74.1 FAA Proprietary Rights

8Section 5. Government Facilities and Furnished Property

85.1 Facilities and Utilities

85.2 MMAC Access and Security Screening

85.3 FAA Access to Provided Space

85.4 Conservation of Utilities

85.5 Property Management

95.6 Use and Dissemination of GFP

95.7 Removing or Relocation GFP from MMAC

95.8 Office Furniture

95.9 Computer Hardware and Software

95.10 FAA Computer Network

11Section 6. Contractor Furnished Items

116.1 Furniture / Equipment

116.2 Provided Protective Equipment

116.3 Suitability and Safety of Contractor Supplied Items

116.4 Non-Reimbursed Property-Related Costs

116.5 Supplemental Computer Equipment

126.6 General Office Supplies

13Section 7. Employment and Staffing

137.1 Contract Management

137.2 Support Workforce Requirements

137.3 Position Descriptions

137.4 Minimum Education and Experience Requirements

147.5 Employee Qualifications Review

147.6 Strike Contingency Plan

147.7 Contract Employee Affiliations

157.8 Removal of Employees

16Section 8. Contract Employee Training

168.1 Contract Employee Orientation

168.2 Prohibited Training – Contract Employees

168.3 Unique Technical Training

168.4 Contractor Training Costs

178.5 Required Training - Instructors

178.6 Required Training – Other Positions

178.7 Remedial Training

178.8 Remedial Training Limitation

188.9 Contractor Provided Training

19Section 9. Contract Employee Performance

199.1 Performance Evaluation System

199.2 Employee Performance

20Section 10. Instructional Issues

2010.1 Instructional Design Approach

2010.2 New Training Materials and Delivery Systems

21Section 11. Miscellaneous Issues

2111.1 Contract Administration

2111.2 After Hours Access to MMAC Buildings

2111.3 Parking and Traffic Regulations

2111.4 Reserved Parking Spaces

2111.5 Employee Appearance

2111.6 Standards of Conduct

22Section 12. Quality Control System

2212.1 Quality Control

2212.2 Contractor Quality Control Plan

2212.3 FAA Quality Assurance Program

23Section 13. Data Reporting

2313.1 Deliverables – Reports and Data

2313.2 Labor Distribution Tracking System

24Section 14. Transitions

2414.1 Contract Transitions

2414.2 Phase-In Transition

2514.3 Phase-Out Transition

Section 1. General Contract Information

1.1 Overview

The Federal Aviation Administration (FAA) Corporate Training Solutions Division’s primary mission is providing technical and operational training to government agencies, as well as training for non-federal customers, to include international participants. This Statement of Work (SOW) describes the supplies and services required to provide support for FAA necessary to accomplish its mission.

1.2 Terms, Acronyms, and Additional Resources

A comprehensive list of acronyms used in the SOW may be found in a separate document titled Contract Acronyms, included as Appendix B to this document.

The Government will provide all manuals required, specifications, and/or FAA policy and regulations, as necessary, to perform these tasks.

1.3 Scope of Work

The contractor shall manage, supervise, and perform services for the division’s mission requirements. The contractor shall provide qualified personnel, assign tasks, and supervise personnel who will perform the work as described in this SOW. This contract is sponsored by the FAA, who will issue tasks within the scope of this SOW, as required. The anticipated labor is described herein and tasks will be coordinated with the contractor designated personnel for management of tasks, assignment of activities, supervision of contract employees, contract administration, and reporting. The labor categories and type work product is more specifically in Appendix A, Contract Support Tasks, Position Descriptions and Qualifications, of this document.

1.4 Delivery Orders

Requirements will be funded by delivery order. Contractual support will fluctuate based on requirements provided by customers such as, but not limited to, other government agencies (e.g., Department of Homeland Security (DHS), Customs and Border Protection (CBP), etc.) or non-federal customer needs. A consistent training workload over the course of the contract and relatively stable revision and development workload are anticipated. However, as either of these assumptions may prove unfounded, the FAA shall not be bound by, nor does it assume, any obligation. Schedule B does not imply guaranteed minimum requirements and is based solely upon annual FAA projections. Work requirements are provided to the contractor via work orders when the need arises.

1.5 Task / Work Orders

Projected support requirements for each active task will be reflected in one or more work orders (WOs), prepared by the Contracting Officer’s Representative (COR), in concert with FAA personnel. Each WO will reflect support requirements for a single task, subtask, or special project. Each WO is subject to revision, as needed, to update the projected requirements. Only the most recent WO for each task, subtask, or special project shall be considered to accurately depict FAA’s support requirements for that period.

The Contractor is responsible for personnel assignments. However, situations can arise where one contract instructor is the only resource available to fulfill multiple requirements. In these situations, the Contractor will collaborate with FAA to ensure the most critical requirements are fulfilled first.

1.6 Funding Considerations – Operation Funds

This contract is funded entirely through various government agency funds or funding avenues external to the government. Support requirements for a period may be initially identified as being subject to the availability of funds. Once funding has been determined, requirements will be adjusted, if necessary. The FAA reserves the right to incrementally fund.

1.7 Period of Performance (POP)

This contract shall consist of one (1) base year and four (4) follow-on option years as follows:

Base Year: September 1, 2026 – August 31, 2027 Option Year 1: September 1, 2027 – August 31, 2028 Option Year 2: September 1, 2028 – August 31, 2029 Option Year 3: September 1, 2029 – August 31, 2030 Option Year 4: September 1, 2030 – August 31, 2031

1.8 Billing and Payment

Contractor shall submit a separate invoice for each bi-weekly period of service in accordance with (IAW) the delivery order. The labor represented must be supported with hours incurred during the bi-weekly period and the respective costs. The invoice will be subject to certification and acceptance by the COR. The invoice must be properly submitted to the COR, FAA Accounting, and the CO.

Section 2. Location and Time of Work

2.1 Location of Work

All work performed under this contract shall be performed at the following location, unless directed in writing by the CO or COR:

Mike Monroney Aeronautical Center (MMAC)

6500 South MacArthur Blvd.

Oklahoma City, Oklahoma, 73169

2.2 Normal Hours of Operation

Normal operations will generally occur between the hours of 6:00 a.m. and 6:00 p.m., Central time, during regular workdays of the week, Monday through Friday. However, support may be required outside of these days/hours based on FAA’s operational needs and will be reflected in the work orders. Other than those specific requirements identified by FAA, no activity outside normal hours will be permitted without prior authorization from the CO or the COR.

Schedules shall be approved in advance by the CO or the COR. Any deviations to approved schedules must be approved by the CO or COR prior to making requested changes. Schedules should mimic FAA counterpart schedules as closely as possible so as not to disrupt productivity.

2.3 Telework

Regular remote work (telework) is not anticipated under this contract. However, occasional telework will be evaluated and exercised based on mission need. Each request will be considered on a case-by-case basis and authorization provided by the COR or CO. Personnel may be required to be on-site even if a previously authorized telework schedule is in place.

2.4 Saturday and Sunday Activity

No Saturday or Sunday activity is anticipated under this contract. In the event such activity is required, the Contractor will be informed with as much advance notice of the requirement as practicable by the CO or the COR. Other than those specific requirements identified by FAA, neither Saturday nor Sunday activity will be permitted without advanced funding and prior authorization from the CO or the COR.

2.5 Overtime, Comp Time, Flex Time

No overtime activity is anticipated under this contract. In the event such activity is required by FAA, the Contractor will be informed with as much advanced notice of the requirement as practicable by the CO or the COR. Absent such notification, overtime activity will not be permitted without advanced funding and prior authorization from the CO or the COR.

Comp time and/or flex time shall be requested in advance and approved by either the CO or the COR.

2.6 Observance of Holidays

No activity is anticipated under this contract on holidays recognized by FAA. In the event such activity is required, the Contractor will be informed with as much advance notice of the requirement as practicable by the CO or the COR. Absent such requirements, holiday activities will not be permitted without prior authorization from the CO or the COR.

a) Designated United States (US) Federal Holidays

A list of the designated US Federal holidays, as of the date of this document, is as follows:

New Year’s Day

Labor Day

Martin Luther King, Jr’s Birthday

Columbus Day

Washington’s Birthday

Veterans Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

Juneteenth National Independence Day

Additionally, other days may be proclaimed as a "holiday" by Federal statute, executive order, or Presidential proclamation and these days shall be considered equivalent to the eleven that have been officially designated.

No other holidays shall be recognized under this contract.

2.7 Facility Closure or Early Dismissal

Adverse weather conditions or other emergencies may require the closure of the training facility. Circumstances may also arise which will require the early dismissal of personnel.

No activity is expected under this contract during periods of facility closure and/or early dismissal, nor will any such activity be permitted during these periods without prior authorization from the CO or the COR. Contract personnel are subject to the contract employer leave procedures, policy, and compensation plan during the closure/early dismissal.

2.8 Notification of Facility Closure or Early Dismissal

Any closures of the Mike Monroney Aeronautical Center (MMAC) are identified using public broadcast announcements on local television, radio stations, or official Aeronautical Center (AC) announcements. Additional AC status information can be found at: https://my.faa.gov/org/centers/mmac/employee_services/center_status

2.9 Leave Management

Contractor will manage leave usage whereas to ensure FAA requirements will not be impacted by significant unplanned leave usage. Contract management support must be provided in a consistent manner and leave must not impact FAA requirements. Temporary or interim assignments must be in accordance with FAA policies and procedures, requiring prior CO or COR approval, and must not incur any additional costs to FAA.

The FAA does not establish any specific provision for granting excused absences or any type of reimbursable leave. Contractor employee leave will be in accordance with contract employer personnel policies and procedures.

Section 3. Travel

3.1 Travel Guidelines

Support under this contract may require contract personnel to travel as part of their normal assigned duties. Such travel, when required, will exclusively be restricted to the territories and possessions of the US. Any such travel, in connection with performance of tasked activities, will be identified by work orders. Tickets purchased by the Contractor must be refundable tickets. Non-refundable tickets purchased will be a liability of the Contractor or contract employee. Under limited or emergency situations, not part of normal operating procedures, non-refundable tickets may be reimbursed at the FAA’s discretion on a case-by-case basis.

3.2 Travel Reimbursement Guidelines

Federal Travel Regulations (FTR) will be used as the guideline for establishing allowable reimbursement costs for all travel within the 50 states, the District of Columbia (DC), the Commonwealth of Puerto Rico, and the territories and possessions of the US. FTR provisions issued by the General Services Administration (GSA) are available for viewing at http://www.gsa.gov/.

3.3 Travel Cost Reimbursement

The Contractor is solely responsible for all travel costs incurred during the performance of this contract unless FAA agrees to travel expenses. The FAA will not provide advance travel costs. The FAA shall be solely responsible for determining what costs are allowable for reimbursement in accordance with the FAA’s travel policy. The FAA will not reimburse costs determined to be unnecessary, unreasonable, or unallowable. After completion of travel, Contractor will submit an expense voucher. Contract invoicing will contain billings for travel costs to include a copy of a detailed expense voucher that identifies costs and associated receipts from airlines, hotels, rental car, and other voucher expenses.

3.4 Relocation Expenses

This document does not permit, require, nor is intended to encourage, the Contractor to include provisions for reimbursing any of their employees for expenses incurred, in whole or in part, as a result of any relocation in connection with their efforts under this contract.

Section 4. Product Rights

4.1 FAA Proprietary Rights

The FAA acquires title to all products resulting from performance under this contract, and all the rights and privileges derived, as these products are produced. This includes all programs, databases, and applications created by the contractor for the administration of this contract. For further information, please refer to the FAA Acquisition Management System (AMS) Policy, http://fast.faa.gov/, Section 3.5. ‘Patents, Rights in Data and Copyrights.’

Section 5. Government Facilities and Furnished Property

5.1 Facilities and Utilities

FAA shall provide space and facilities, plus associated utilities and housekeeping, to the Contractor for use in the performance described herein. Facilities and utilities (e.g., restrooms, break rooms, electricity, and telephones) provided are to be used exclusively in support of this contract. The Contractor shall not make any alterations to government furnished space or facilities except as approved in writing by the CO or the COR and at no direct cost to this contract. Whenever the Contractor vacates government space, such space and facilities shall be restored to its original condition, considering any approved alterations, plus normal wear and tear, at no direct cost to this contract.

5.2 MMAC Access and Security Screening

Certain security considerations are applicable to all personnel having access to the MMAC campus. As a result, all contract personnel providing direct support under this contract shall be subject to a National Agency Check with Inquiries (NACI) background investigation.

Certain situations may arise that require an extensive background investigation (BI) for contract personnel. In the event a BI is required, the contract employee must successfully complete a BI in order to perform under this contract.

5.3 FAA Access to Provided Space

The Contractor is hereby advised that a limited number of FAA personnel will have unrestricted access to space provided for their use in accordance with the provisions of the preceding paragraph. As a result of government policies regarding the utilization and distribution of government keys or keycards, certain FAA employees will be provided master (or sub-master) keys which will open all doors utilizing a key number within their allocated group (or sub-group). The contractor should have adequate provisions for safeguarding sensitive personnel information, proprietary data, and any other sensitive data that the contractor wishes to retain in the space provided.

5.4 Conservation of Utilities

The contractor shall ensure all contract employees are aware of acceptable utility conservation practices and shall be responsible for operating in a manner as to minimize waste of utilities. Addition or relocation of telephones or electrical outlets will be evaluated on a basis of benefit to the FAA and not of convenience.

5.5 Property Management

Government furnished property (GFP) is defined in the contract by FAA Acquisition Management System (AMS), http://fast.faa.gov/ , Government Property Basic Clause. The usage, contractor accountability, and reporting shall be in accordance with the contract clause(s).

All GFP for this contract falls under the responsibility of FAA and will be documented by the FAA designated property administrator and coordinated through the contract management and COR. The contract management must sign the appropriate FAA property documents (i.e., hand receipt) in advance of receiving GFP for use by the contract employees. The GFP will be equivalent to that provided for FAA personnel and must be used exclusively in support of this contract.

5.6 Use and Dissemination of GFP

Unless specifically authorized in writing by the CO or the COR, the Contractor shall not use, modify or disseminate any item of GFP for any purpose beyond the scope of this document, the contract, and other related documents. This prohibition includes, but is not limited to, the use of FAA equipment for work not directly in support of this contract, and the use or dissemination of any FAA training materials, including materials developed under this contract.

5.7 Removing or Relocation GFP from MMAC

The Contractor shall not remove or relocate, nor permit its employees to remove or relocate, GFP from the MMAC assigned work areas for any purpose unless specifically authorized in writing by the CO or the COR. This prohibition applies to property furnished to the contractor by the FAA, property acquired by the contractor using contract funds, and property/products produced through performance under this contract. Further, this prohibition covers both the physical removal and the electronic transmission of property. It applies equally to both original items and all reproductions of those items, regardless of the reproduction format.

5.8 Office Furniture

FAA shall provide workstations, desks, chairs, filing cabinetry and other office furnishings for contract personnel comparable to those provided to government personnel. Any furnishings provided are at the sole discretion of the FAA (i.e., type, model, style, etc.)

5.9 Computer Hardware and Software

The FAA will maintain and distribute all computer equipment and software typically required to fulfill requirements as requested by FAA. FAA will provide contract personnel with access, as required, for contract support requirements.

Contract personnel shall not connect any computer equipment to the FAA network without prior authorization from the COR. Contract personnel shall not install, uninstall, move, or make modifications to any hardware or software on any computer located at the MMAC without prior approval from the COR. Use of online tools, such as, but not limited to, artificial intelligence (AI) shall be prohibited unless approved by the CO or COR.

The COR shall be responsible for obtaining the network access, including any required clearances, through FAA management and other FAA offices.

5.10 FAA Computer Network

The FAA maintains a computer network and provides contractor access. For further information, please refer to FAA Order 1370.79A ‘Internet Use Policy.’

The contractor must adhere to all FAA intranet, internet, network policies and orders. Misuse of FAA provided computer equipment or network by contract personnel will result in a FAA Security determination as to appropriate action.

Depending upon the nature and severity of the infraction, appropriate action can range from loss of privileges (i.e., loss of access to the Internet, government e-mail system, etc.) to a recommendation for removal of contract personnel. These determinations are not subject to appeal and do not preclude the imposition of any applicable civil or criminal penalty resultant from an infraction.

Section 6. Contractor Furnished Items

6.1 Furniture / Equipment

The Contractor may elect to provide furniture, equipment, or supplies beyond those identified as “Government Furnished Property” herein. Examples include, but are not limited to, furniture, equipment, supplemental computer equipment, computers, printers, other computer peripherals, office equipment (fax machine, copier, etc.), and items of personal convenience (coffee maker, microwave oven, etc.). If the Contractor elects to do so, the equipment shall be limited to the space and utilities provided by the FAA and subject to FAA security policy.

The intent of the Contractor to provide furniture, equipment, software, or supplies is subject to approval of the sponsor and authorization of the CO.

6.2 Provided Protective Equipment

Regulatory guidance regarding personal protective equipment is directed by the Occupational Safety and Health Administration (OSHA) (located at http://www.osha.gov/) according to the Code of Federal Regulations (CFR). Contractor shall adhere to Occupational Health and Safety Standards Act 29 CFR 1910.132 (located at http://www.osha.gov/ ). Contractor shall be responsible for providing, without direct cost to this contract, all personal protective equipment, unless available from FAA. All personal protective equipment worn by contractors shall be equal to, or exceed, the level of protection provided by the government for FAA employees.

6.3 Suitability and Safety of Contractor Supplied Items

The FAA reserves the right to determine the suitability and safety of any furniture, equipment, or supplies provided by the contractor. Suitability, as applied to computer equipment and software, shall also mean full compatibility with existing FAA network equipment and software, and full compliance with any FAA network specifications pertaining to such items.

Items deemed unsuitable or unsafe shall be removed from MMAC, or moved to a suitable location, as directed by the CO, at no direct cost to this contract.

6.4 Non-Reimbursed Property-Related Costs

This contract shall not incur any direct charges as a result of Contractor furnished items. This prohibition against such charges applies to costs such as the purchase price of furniture or equipment, as well as associated costs, such as the cost of transporting the furniture or equipment.

6.5 Supplemental Computer Equipment

All computer hardware and software provided by the contractor, if intended to be connected to the FAA computer network, shall comply with FAA network security specifications as of the date of connection or installation. Further, this equipment shall either be updated as needed to maintain compliance with subsequent specifications and remain compatible with other FAA offices or be disconnected from the network, as directed by the CO. In the event the Contractor provides their staff with contractor-owned supplemental computer equipment, all drives should be cleaned/formatted at the completion of the contract to prevent the removal of government-owned software and data.

6.6 General Office Supplies

Company specific supplies and materials required by the Contractor, (i.e., pre-printed stationary, business cards, and timecards, etc.) will not be supplied by FAA.

Section 7. Employment and Staffing

7.1 Contract Management

Designated contract management shall provide onsite support for this on a part-time basis (i.e., 20 hours per week). Contract management shall have full authority to act on behalf of the Contractor and any limitations to this authority shall be clearly indicated in the Contractor’s proposal.

The contract management shall provide day-to-day supervision of contract personnel. In the absence of the contract management, an interim replacement must be designated by the Contractor to the FAA.

The contract management must manage contract personnel in a consistent manner without impact to FAA’s, other government agencies’, and non-government mission requirements. The FAA COR must be notified of absences by the contract management. FAA requirements shall not be impacted by significant and/or unplanned leave usage.

At no time will supervisory control, policy, or guidance be available through FAA personnel, with the exception of security and performance issues outlined in this document. FAA personnel will in no way be involved directly in the processes of hiring, selecting, non-selecting, work assignment, work related awards, disciplinary actions, approving work schedules and/or absences, labor-management issues, career planning, or compensation for any individual working or with potential to work on this contract. Any suspected or actual incident of FAA personnel being involved in these processes must be reported to the CO or the COR immediately.

7.2 Support Workforce Requirements

Support personnel assigned to this contract represent a key resource that is critical to the FAA in the management of this training program. Accordingly, it is vital that the Contractor recruit and retain fully qualified personnel to perform these tasks. The Contract Support Tasks Position Descriptions, and Qualifications, that identifies duties and responsibilities for FAA tasks, is included as Appendix A to this document.

7.3 Position Descriptions

Descriptions of the various labor categories required under this contract are contained in a document titled Contract Support Tasks, Position Descriptions, and Qualifications, included as Appendix A to this document. Appendix A describes the general duties of each labor category, the minimum education, certification, and experience required for consideration for a position under this contract. Additionally, Appendix A reflects information current as of the date of this document. Appendix A will be maintained and may be revised, if needed, by the COR following contract award. Revisions involving substantive changes to information in Appendix A will be subject to negotiation if requested by the contractor.

7.4 Minimum Education and Experience Requirements

With the exception of those individuals specifically covered by the provisions of paragraph 7.5 below, all personnel employed in support of this contract are expected to meet specified minimum education and experience requirements for their respective position, as of the date of their appointment. Such minimums are specified for each labor category identified in Appendix A, Contract Support Tasks, Position Descriptions, and Qualifications.

7.5 Employee Qualifications Review

Under this contract, the FAA reserves the right to review the qualifications of each candidate proposed for a support position under this contract to ensure the candidate meets all stated minimum qualifications established for the position for which they are being proposed. When submitting task responses for all assigned personnel, Contractor must provide employee experience (e.g., application, resume, etc.) to the COR. Any qualification information questioned or requiring verification will be identified to the Contractor for action and resubmission.

The FAA further reserves the right to deny the appointment of any candidate found to be lacking any of the stated minimum requirements for the task. The stated minimum qualifications for positions are intended to ensure candidates have sufficient knowledge, experience and technical skills to be recognized as an expert in the area being considered for assignment. This does not, however, ensure the individual will be suitable to perform in a manner consistent with FAA standards.

7.6 Strike Contingency Plan

Within thirty (30) days after contract award, the contractor shall have in place a strike contingency plan to ensure continuity of operations in the event of a strike by contract personnel. Contract support services provided under the strike contingency plan shall be at no additional cost to the government.

7.7 Contract Employee Affiliations

The Contractor shall identify, to the CO in writing, potential employee candidates that are retired from FAA and/or employees who have employees’ affiliations (by blood, marriage, or living arrangement) to FAA employees. This should be identified to the FAA at the time of the applicant’s initial qualifications review and the contractor must also identify changes in affiliations as they occur. The following considerations must be acknowledged for all assigned contract personnel:

· The Contractor will factor employee affiliations into the assignment of contractor employee tasks or work area, in order to comply with the FAA AMS, http://fast.faa.gov/, AMS Contract Clause ‘Disclosure of Certain Employee Relationships.’

· FAA retired personnel must adhere to the minimum contract abstention period from contract employment as identified by legal interpretation at the time of retirement.

7.8 Removal of Employees

FAA is solely responsible for the integrity and success of the training program supported by this contract. Accordingly, the FAA reserves the right to request the removal of any contract employee from employment under this contract whenever such action is determined by FAA to be in the best interest of the government. If warranted, such requests will be made to the CO requesting the removal of contract personnel from contract.

Section 8. Contract Employee Training

8.1 Contract Employee Orientation

The FAA shall, in addition to any training that may be authorized in accordance with the following provisions, provide each contract employee with orientation to the methodologies, systems, procedures, and processes utilized by FAA in the completion of its activities. This will be done in acknowledgement of the fact that even fully qualified contract personnel may be unaware of unique practices utilized in the FAA’s training environment.

All contract employees must complete associated security, safety and all other training as required by the FAA or other government agencies (e.g., SAVI, ESQP, IS SAVI, CPR/First Aid, etc.). Some of this training has recurring requirements. Contractor shall track recurrent training requirements and notify COR six months prior to employees’ training expiration to allow recurring training to be established.

Certificates for training completions will be provided to the COR.

8.2 Prohibited Training – Contract Employees

In accordance with the provisions of the Training Schools Act (Title 49 USC 40108), and other applicable authorities, the FAA is prohibited from using appropriated funds to provide training for contract personnel if such training is available from commercial sources.

8.3 Unique Technical Training

The FAA may provide training to contract personnel if the training is determined to be technically complex and unavailable from commercial sources. This exception covers all FAA required instructor training which has been determined to be unique training offered only by the FAA. FAA is not obligated to provide such training, but may do so if in the best interest of the government.

8.4 Contractor Training Costs

In those situations where the FAA is authorized to provide training to contract personnel, it may be provided at no cost to the Contractor or contract employee. No contract employee shall be trained at Government cost more than once for any given course.

8.5 Required Training - Instructors

Contract personnel assigned to duties as a classroom instructor, shall be required to successfully complete Course 10520, Academy Basic Instructor Training (more commonly known as “BIT”). Instructors involved in the revision, development, or maintenance of course materials may be required to successfully complete one or more instructional materials development training courses, depending on the specific task requirement. The FAA reserves the right to waive these requirements on a case-by-case basis in consideration of an individual’s prior experience and/or training.

All contract instructors will be required to audit each course before they can be assigned to teach the course. After course completion, the contract instructor will be required to monitor/shadow seasoned instructors (contractor or FTE) for a minimum of one (1) additional class before they can be assigned to teach the course. The FAA reserves the right to waive these requirements, on a case-by-case basis, in consideration of an individual’s prior experience and/or training. The FAA will make the determination regarding the contract instructor’s readiness to teach the course.

All contract instructors will be required to learn and become proficient on all safety related procedures/guidelines for the equipment they will be providing training on.

8.6 Required Training – Other Positions

Contract personnel in non-instructor positions, regardless of specialty, shall be fully trained in their area of technical specialization prior to their utilization under this contract. Accordingly, the FAA does not anticipate any training will be required for these individuals. Should a need for training be identified at a later date, the restrictions described in paragraph 8.2 shall apply.

8.7 Remedial Training

In the event it is determined a contract employee is in need of remedial training, per paragraph below, it will be at no cost to the government. Such remedial training shall be coordinated by the Contractor, in consultation with the appropriate FAA personnel, and approved in writing by the COR.

8.8 Remedial Training Limitation

No contract employee shall be provided remedial training more than one (1) time without the express authorization of the CO or the COR. Absent such authorization, the contractor shall be expected to remove the employee from support under this contract.

8.9 Contractor Provided Training

This document does not require, nor should it be interpreted to encourage, the Contractor to provide any training for contract employees that will result in a direct cost to this contract. However, as the FAA considers employee development one critical element in employee retention, the Contractor may wish to propose a training program to provide their personnel with training for skill enhancement and career advancement. To the extent it can be accomplished without direct charges to the contract, the Contractor may propose training to accommodate changes in mission, procedures, and equipment. Prior to implementation of any proposed training, it will be subject to a risk analysis as well as negotiations.

Section 9. Contract Employee Performance

9.1 Performance Evaluation System

The Contractor shall establish and maintain a system to monitor and evaluate the performance of every employee under this contract on a regular basis, with a minimum of one (1) evaluation annually. A copy of each evaluation shall be provided to the COR.

9.2 Employee Performance

Contract instructors shall be monitored/evaluated in the classroom at a minimum of twice (2) per year. FAA may waive part of the monitor/evaluation requirement or request additional reviews on a case-by-case basis. FAA may conduct classroom monitor/evaluations independent of Contractor monitor/evaluations.

In addition to the evaluation, instructor feedback will be given, if available, on end-of-course critiques. An annual course critique rating below 91% must be reviewed and validated by FAA to allow support to continue.

A contract employee shall not be permitted to continue in support of this contract in the event it is determined that employee does not meet the following requirements for that position: performance evaluation standards; adherence to FAA course critiques standards; the organization’s standards for course delivery and development; FAA conduct guidelines, or specific minimum experience and/or minimum education requirements.

Section 10. Instructional Issues

10.1 Instructional Design Approach

The Contractor shall use the Instructional Systems Design (ISD) approach for the development, presentation, and revision of all training materials, as applied within FAA. This requirement applies to all training delivery systems, including but not limited to: resident; web-based training; video-based training; distance learning courses; and support media. All development, revision, and production is done in accordance with the ISD approach and the division’s training standards, policies, and guidelines. Collaboration with subject matter experts (SMEs) and other project team members will also be incorporated for such development, revision, and production.

10.2 New Training Materials and Delivery Systems

The Contractor shall be required to transition to new training materials and delivery systems as they are adopted and implemented. Plans and schedules for such transitions shall be developed by FAA, which will be coordinated with the Contractor to ensure sufficient time is allotted for required transition activities. Contract instructors may be required to complete additional training at the FAA’s request.

Section 11. Miscellaneous Issues

11.1 Contract Administration

Procedural guidance on administrative issues can be found at an Office of Acquisition Services (AMQ) sponsored contracting administration website: http://fast.faa.gov/docs/procurementGuidance/guidanceT3.10.1.pdf

11.2 After Hours Access to MMAC Buildings

Contract personnel shall request authorization to gain access to MMAC buildings outside the normal hours of operations for evening shift requirements from the CO or the COR. This requirement applies to the hours between 6:00 p.m. and 6:00 a.m. each day, all hours on weekends or holidays, and anytime MMAC is otherwise closed.

11.3 Parking and Traffic Regulations

The contractor will ensure all contract employees are advised of and adhere to published parking and traffic regulations applicable to the MMAC.

11.4 Reserved Parking Spaces

Reserved parking spaces may be requested in writing through the CO or the COR for employees with either temporary or permanent disabling conditions. FAA will review and coordinate with organizations as necessary and advise Contractor of outcome. No other requests for reserved parking spaces will be authorized.

11.5 Employee Appearance

Each contract employee will be required to wear a Personal Identity Verification (PIV) card. Information regarding the PIV card can be found on the Office of Security & Hazardous Materials Safety (ASH) website: https://my.faa.gov/org/linebusiness/ash/programs/id_badge.

During all duty hours, contract personnel shall present an appearance appropriate for conduct of government’s business which shall reflect a positive image to the public and not detract from the professional image of the government. Contract employees shall be well groomed and dress in a neat, clean, professional manner. The mode of attire for the workplace shall be equivalent to the division’s employees.

Articles of inappropriate attire include, but not limited to: jogging suits, shorts, sweats (pants, shirts, and shorts), capri/cropped pants, tee/tank/muscle/sleeveless shirts (for men), tee/tank/halter/tube tops (for women), shirts with large lettering or slogans, and clothing having sexual connotations. No sandals, flip flops, or open toed shoes shall be worn.

11.6 Standards of Conduct

Contract personnel shall comply with and adhere to all applicable FAA directives, policies, standards, and procedures.

Section 12. Quality Control System

12.1 Quality Control

The Contractor shall outline a quality control system which will ensure quality is assessed in both services and products and provide for appropriate action to be taken throughout the entire training process. The Contractor shall be responsible for ensuring the quality of service provided by contract personnel to include monitoring, evaluating, reviewing and developing, employee performance. This does not establish, nor should the Contractor assume, any responsibilities other than those specified in the contract, for monitoring the quality of FAA programs, or FAA products.

12.2 Contractor Quality Control Plan

A draft copy of this plan, including any anticipated modifications, shall be included with any proposal submitted in response to this document. Within thirty (30) calendar days after contract award, the Contractor shall submit to the CO and COR a final copy of their Quality Control Plan (QCP) which ensures compliance with all applicable provisions of this contract document. No subsequent changes may be made to the final QCP submitted without written approval from the CO.

12.3 FAA Quality Assurance Program

The Contractor shall adhere to the FAA policies and procedures encompassing all training programs and learning activities noted in this SOW and its Appendices. This program will be administered independently of any contractor evaluation and measurement activities including classroom monitoring, formative and summative evaluation. The FAA Quality Assurance Program shall not be considered a replacement or substitute for Contractor accomplishment or monitoring for quality performance of all activities. As requested by the COR, the Contractor shall conduct formal Program Management Review (PMR) meetings to address FAA required metric issues under this contract.

Section 13. Data Reporting

13.1 Deliverables – Reports and Data

As part of their normal administrative activities, the Contractor shall provide various reports and data to the CO, the COR, and to other FAA offices as needed. These reports and data will include, but are not limited to, those deliverables specifically in accordance with contract requirements.

13.2 Labor Distribution Tracking System

FAA utilizes a management information system comprised of, in part, a Labor Distribution Reporting (LDR) system established by FAA Order 2700.37A, ‘Labor Distribution Reporting.’ The primary objective of LDR is to provide accurate visibility of FAA personnel costs so that organizational resources can be applied effectively to enable increased efficiency in achieving FAA’s mission and accomplishing organizational performance goals.

As part of their normal duties under this contract, contract personnel will be required to enter LDR data into a current labor tracking system or provide the required information to the COR. FAA will determine what method, format of data, and data collection will be used and advise the contractor.

Section 14. Transitions

14.1 Contract Transitions

The Contractor shall provide a detailed plan for transitioning to performance under the new contract (phase-in). Uninterrupted provision of the services required by this SOW is critical to FAA. For purposes of this SOW, the transition period will be no more than thirty (30) days and shall be defined as the period between the contract award and the performance of all identified contract requirements.

The contractor will accomplish required phase-out transition activities deemed necessary by FAA at the conclusion of this contract.

14.2 Phase-In Transition

It is critical for the transition after contract award to a new vendor be accomplished in a well-planned, orderly, and efficient manner. The services under this contract are vital to the government and MUST continue without interruption upon contract expiration. The contract successor will be provided no more than a 30-day transition period. The phase-in plan shall:

· Include details to minimize disruption and start-up requirements;

· Consider recruiting, hiring, training, and security limitations;

· Consider any other special considerations of the prospective provider.

This plan shall be ready to implement after contract award and must address the offerors’ proposed plan for conducting the transition of operations from the incumbent contractor. The phase-in plan shall clearly outline the steps, processes, and tasks the contract will take to ensure a timely and effective transition. The phase-in plan must address, as a minimum, the following:

a) Overall timelines outlining the 30-day phase-in process;

b) Mechanism(s) used to ramp up to required staffing levels, meeting specific qualifications, and education requirements;

c) Number and position title(s), including resumes, of all personnel known at the time proposal was submitted to the government;

d) Steps that address and meet contractual roles and responsibilities;

e) Arrangements for any needed orientation or cross-training of respective staff to ensure quality of performance;

f) Ensure all equipment requirements are identified and in place to meet the conditions of the contract;

g) Have a designated person(s) to respond quickly and identify solutions based on unanticipated problems arising during the transition period;

h) Inventory government equipment and inspect public facilities to be used by the contractor;

i) Ensure all required safety and security training as specified in the contract are completed within the 30-day transition period.

14.3 Phase-Out Transition

At the conclusion of any performance period, including any option periods or extensions, the services provided under this contract may revert to an in-house government operation or may be awarded to another contractor. The contractor shall be required to assist in transition activities as identified by CO and COR.

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