Appendix A - Task Subtask Position Descriptions Quals dtd 21May2025.doc

Appendix B

Position Descriptions and Qualifications

APPENDIX A

Contract Support Tasks, Position Descriptions, and Qualifications

This information is in connection with the Instructional Support Services solicitation for

CORPORATE TRAINING SOLUTIONS

DIVISION

6973GH-26-D-xxxxx Date: Xxxxx xx, 2026 Prepared by Corporate Training Solutions Contract Team

CHANGE HISTORY

Change No.

Description of Change

TABLE OF CONTENTS

iCHANGE HISTORY iiTABLE OF CONTENTS

1GENERAL OVERVIEW

1Labor Category Definitions

1Education/Experience Requirements

1General Requirement – All Labor Categories

2SECTION 1. INSTRUCTIONAL TRAINING DELIVERY

21.1 Instructor Position Description (Full-Time and Part-Time)

31.1.1 Qualification Requirements

31.1.2 Instructor Certification

31.2 Level of Effort

4SECTION 2. CONTRACT MANAGEMENT AND ADMINISTRATION

42.1 Program Manager Position Description

52.1.1

52.1.2 Program Manager Certification

6SECTION 3. DEVELOPMENT AND REVISION

63.1 Subject Matter Expert Position Description

73.1.1 Qualification Requirements

73.1.2 Technical Subject Matter Expert Certification

83.2 Graphic Artist Position Description

83.2.1 Qualification Requirements

93.2.2 Graphic Artist Certification

103.3 Technical Writer Position Description

103.3.1

113.3.2 Technical Writer Certification

113.4 Web Designer/eLearning Development Position Description

123.4.1 Qualification Requirements

123.4.2 Web Designer Certification

133.5 Instructional System Design (ISD) Specialist Position Description

153.5.1 Qualification Requirements

153.5.2 ISD Certification

16SECTION 4. ADMINISTRATIVE SUPPORT

174.1.1

174.1.2 Administrative Assistant Certification

194.2.1

204.2.2 Training Program Analyst Certification

GENERAL OVERVIEW

Labor Category Definitions

Labor categories used in this document have, wherever possible, been extracted from the Service Contract Act (SCA) Directory of Occupations, and shall have the meaning set forth in the most current edition of that publication.

Education/Experience Requirements

All personnel employed in support of this contract are expected to meet any specified minimum experience and/or education requirements for their respective position, as of the date of their appointment. Requirements are specified for each labor category identified in this document.

General Requirement – All Labor Categories

Regardless of labor category, all personnel employed in support of this contract shall be expected to be familiar with the operation of personal computers, standard operating systems equivalent to that used by the FAA, and with standard application software equivalent to that utilized in their proposed position.

SECTION 1. INSTRUCTIONAL TRAINING DELIVERY

The Corporate Training Solutions Division provides theoretical and practical training on customer’s equipment and systems for field technical and operational experts involved with the maintenance, repair, and operation of such equipment and systems.

Delivery of instructional courses is in accordance with FAA training procedures, guidelines, and methodologies. Instructors are required to follow prepared lesson plans and ensure stated course objectives are presented.

1.1 Instructor Position Description

The Contractor shall provide instructors to deliver, develop, and revise training for customers of FAA. The curriculum will revolve around the customer’s mission. The curriculum generally consists of lecture and can be followed by laboratory exercises to allow for monitoring the participant’s ability to demonstrate proficiency in operating the system.

The instructor shall use only FAA provided and authorized teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual equipment.

The instructor will perform various duties, following the organization’s guidelines and policies, including, but not limited to:

a) Delivering training of instructional courses.

b) Conducting classroom administration, to include, but not limited to:

1) Conducting student orientation on the first day of class as indicated on the Student Orientation Briefing slides or other provided media;

2) Taking initial roll call, indicating any changes and notifying FAA regarding any No Shows;

3) Maintaining a class roster;

4) Submitting final grades to FAA;

5) Proposing recommendations for improvements, based on class outcomes at the conclusion of each class, to the FAA.

6) Presenting any class related issues or concerns (i.e., discipline, proficiency, etc.) to the FAA.

c) Identifying the need for additional classroom resources and communicating these needs to the FAA.

d) Following prepared lesson plans and ensures stated course objectives are presented. Lesson plans and student materials provide a roadmap for the delivery and identified expected outcomes.

e) Measuring student performance by using skill practices and tests.

f) Using course curriculum to help ensure that operational objectives are achieved.

g) Utilizing such teaching methods as lecture, lab demonstrations, remedial discussion, and coaching.

h) Using teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual lab equipment.

i) Learning and becoming proficient on all safety-related procedures and guidelines for the equipment they will be conducting training.

j) Assisting with classroom and lab preparations, to include equipment updates or repairs, as well as any new equipment or classroom setup.

Contract instructors may also be required to collaborate with subject matter experts (SMEs) regarding revision and maintenance of course materials.

1.1.1 Qualification Requirements

Education Shall meet at least one of the following:

a. Bachelor’s degree in Education, or equivalent, or

b. Government, Private Sector, or military specific training on same or similar systems.

Experience Shall have at least two (2) years in any combination of the following positions:

a. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology, or Logistics.

b. Instructional: Government or Private Industry Electronics Technology, Mechanical Electronics Technology, or Logistics.

1.1.2 Instructor Certification

These positions do not require certification.

1.2 Lead Instructor Position Description

In addition to the Instructor requirements in 1.1 of this document, the Contractor shall provide a lead instructor to provide contract oversight.

Contract oversight duties in addition to instructor duties noted in 1.1, include, but are not limited to:

a) Serve with the ability to conduct planning, direction, and timely execution in order to meet the requirements set forth in this contract.

b) Enforce and provide oversight of the contract Quality Control Plan (QCP), applicable to all deliverable products, outlined in Schedule B.

c) Provide oversight of contract personnel and ensure tasks assigned to contract personnel are completed in accordance with the terms of the contract and meet long-range training plans.

d) Communicate about areas of accountability and performance expectations of assigned personnel with company and governmental counterparts.

e) Demonstrate and provide leadership regarding employee relations through effective communications, coaching, training, and development.

f) Demonstrate and provide leadership in problem resolution to facilitate faster and improved working relationships.

g) Ensure compliance with contract requirements and standards regarding cost control, waste reduction, quality, safety, complete and on-time delivery of contract deliverables. Ensure on-site compliance also with state and federal regulations.

h) Provide time-accounting of contractor personnel.

i) Provide the required administrative support for the execution of this contract requirement.

j) Coordinate with FAA operational training delivery and development requirements in providing the necessary program status and obtaining customer feedback; perform performance reviews for directly supervised employees; recommend and/or implement, as applicable, new processes where needed to improve quality or on-time delivery of contract deliverables; recommend and lead efforts to improve existing processes to improve quality or on-time delivery.

Lead Instructor shall have the authority to represent the Contractor in dealing with the FAA CO or COR.

1.2.1 Qualification Requirements

Education Shall meet at least one of the following:

c. Bachelor’s degree in Education, or equivalent, or

d. Government, Private Sector, or military specific training on same or similar systems.

Experience Shall have at least five (5) years in any combination of the following positions:

c. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology, or Logistics.

d. Instructional: Government or Private Industry Electronics Technology, Mechanical Electronics Technology, or Logistics.

Specialized Skills

Requires the ability to:

a) Lead change and achieve results;

b) Lead people and build relationships;

c) Meet organizational goals;

d) Formulate and execute budget;

e) Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;

f) Plan and organize work; and

g) Communicate effectively orally and in writing.

1.1.2 Instructor Certification

These positions do not require certification.

SECTION 2. CONTRACT MANAGEMENT AND ADMINISTRATION

The Contractor shall provide contract management oversight and management support for the administration of this contract. Designated contract management shall provide onsite support for this on a part-time basis (i.e., 20 hours per week).

2.1 Contract Management Position Description

The contract manager performs all necessary functions to effectively and efficiently manage contract personnel. Contract management shall have the authority to represent the Contractor in dealing with the FAA CO or COR.

The contract manager is responsible for providing administration of the Instructional Services contract. The contract manager will:

k) Serve with the ability to conduct planning, direction, and timely execution in order to meet the requirements set forth in this contract.

l) Enforce and provide oversight of the contract Quality Control Plan (QCP), applicable to all deliverable products, outlined in Schedule B.

m) Provide oversight of contract personnel and ensure tasks assigned to contract personnel are completed in accordance with the terms of the contract and meet long-range training plans.

n) Communicate about areas of accountability and performance expectations of assigned personnel with company and governmental counterparts.

o) Demonstrate and provide leadership regarding employee relations through effective communications, coaching, training, and development.

p) Demonstrate and provide leadership in problem resolution to facilitate faster and improved working relationships.

q) Ensure compliance with contract requirements and standards regarding cost control, waste reduction, quality, safety, complete and on-time delivery of contract deliverables. Ensure on-site compliance also with state and federal regulations.

r) Provide time-accounting of contractor personnel.

s) Provide the required administrative support for the execution of this contract requirement.

t) Coordinate with FAA operational training delivery and development requirements in providing the necessary program status and obtaining customer feedback; perform performance reviews for directly supervised employees; recommend and/or implement, as applicable, new processes where needed to improve quality or on-time delivery of contract deliverables; recommend and lead efforts to improve existing processes to improve quality or on-time delivery.

The FAA considers it essential that the designated contract management has authority to manage the contract operations and to represent the Contractor in dealings with the CO or COR.

2.1.1 Qualification Requirements

Education

1. Recommended: A Bachelor of Arts (BA), Bachelor of Science (BS), or Master of Science (MS)

2. Required: High school Diploma or G.E.D.

Experience At least five (5) years of experience in the management and administration of efforts of scope and complexity comparable to that anticipated under this contract. Such experience may have been gained in administrative, professional, technical, or other responsible work in any combination within Government or Private Industry.

Specialized Skills

Requires the ability to:

h) Lead change and achieve results;

i) Lead people and build relationships;

j) Meet organizational goals;

k) Formulate and execute budget;

l) Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;

m) Plan and organize work; and

n) Communicate effectively orally and in writing.

Qualification Exceptions

Each request for exception shall be considered on an individual basis. Exceptions to qualifications shall be considered for candidates who possess exceptional credentials, previous experience as a FAA supervisor, manager, program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

2.1.2 Contract Manager Certification

This position does not require certification.

SECTION 3. DEVELOPMENT AND REVISION

Development and revision personnel are capable of developing new course materials and revising completed course materials and support media for resident, field conducted, and self-paced training programs. These personnel are responsible for developing and revising instructional material developed for the FAA's training program. These materials include, but are not limited to: instructor/student guides; wall charts; visual presentations; posters; charts; door signs; and, any documents required supporting FAA operational training delivery and development requirements. Development and revision personnel shall possess abilities to develop, compose, proofread, and edit reports, manuals, briefings, proposals, instruction books, catalogs, and related publications in support of this contract. The specific project(s) requirements will dictate what development and revision subtasks are required.

3.1 Subject Matter Expert Position Description

The Subject Matter Expert (SME) provides expertise for development and revision of training courses. All development and revision is done in accordance with Corporate Training Solutions Division’s training standards, policies, and guidelines. Collaboration with other project team members will also be incorporated for such development, revision, and production. SME personnel:

a) Researches and provides the technical expertise to be used in the course development or revision project(s).

b) Develops or revises training materials such as wall charts, prepared notes, web cast scripts, training handbooks, lesson plans, exams, and other course documentation to ensure the technical accuracy of the training content. Ensures inclusion of all safety related procedures and guidelines within the development and revision of assigned equipment courseware.

c) Delivers instructional materials in accordance with training requirements and delivery milestones.

d) Writes, proofreads, and edits training documentation and materials for objectivity, writing style, manner of presentation, and format.

e) Demonstrates experience in Microsoft Office© (specifically Word, Excel, PowerPoint) and other software applications, to develop text-based documentation and perform minor modifications to existing documentation.

3.1.1 Qualification Requirements

Education Shall meet at least one of the following:

e. Bachelor’s degree in Education, or equivalent, or

f. Government, Private Sector, or military specific training on same or similar systems.

Experience Shall have at least two (2) years in any combination of the following positions:

e. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology, or Logistics.

f. Instructional: Government or Private Industry Electronics Technology, Mechanical Electronics Technology, or Logistics.

3.1.2 Technical Subject Matter Expert Certification

This position does not require certification.

3.2 Graphic Artist Position Description

This subtask requires the revision and/or development of graphic design in various training materials used to support FAA operational training requirements. The Graphic Artist (GA) works with the courseware development team to design graphics/visuals in the preparation of training materials.

All development, revision, and production is done in accordance with Corporate Training Solutions Division’s training standards, policies, and guidelines. Duties may include, but are not limited to:

a) Developing graphics to support various media used within the technical training curriculum

b) Creates designs and graphics from rudimentary sketches, photographs, and/or general descriptions to fulfill training requirements.

c) Executes the full range of graphic production processes from initial concept to finalized graphic development for incorporation into training materials and documents.

d) Ensures communication of technical ideas and information are accurately and clearly conveyed.

e) Collaborates with writers, editors and other production staff to produce a finished product.

f) Demonstrates experience in Microsoft Office© (specifically Word, Excel, PowerPoint) and other software applications.

g) Maintains a graphics library of completed designs, as well as, records and files of all work, tracking all version changes.

h) Transfers, merges, and adjusts designs, graphics, and layouts as identified.

i) Incorporates photographs, drawings, sketches, diagrams, charts, and schematics in training materials, as required.

3.2.1 Qualification Requirements

Education High school diploma or G.E.D. required.

Specialized Training Documented formal training in graphic illustration.

Experience Within the last five (5) years, at least three (3) years of practical, recognizable experience in:

a) Graphic design (electronic and print);

b) Technical illustration;

c) Photographic enhancement;

d) Integration of photographs, graphics, or illustrations for publishing and printing; preparation of camera-ready photographs, graphics, or illustrations for reproduction in various technical training, instructional, and reference materials;

Specialized Experience Shall have experience using software tools including, but not limited to:

a) Adobe© Suite of Products (i.e. Creative Suite©)

b) Corel© Suite of Products (i.e. Draw©)

c) Visio©

d) Microsoft© Office Suite programs.

3.2.2 Graphic Artist Certification

These positions do not require certification.

3.3 Technical Writer Position Description

Technical Writer (TW) personnel will be required to develop and produce training and instructional materials for new and revised Corporate Training Solutions Division’s training courses, training aids, and prototype training. This requires assistance in the development and editing of, but not limited to, instructional lessons, scripts, story boards, lesson plans, course books, instructor guides, transparencies, posters, charts, slides, training publications, course control documentation, and other instructional supporting materials. Writer personnel will be required to develop, proofread and edit training materials, reports, manuals, briefs, proposals, instruction books, catalogs, and related publications in support of this task. All development, revision, and production is done in accordance with Corporate Training Solutions Division’s training standards, policies, and guidelines. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. Duties include, but are not limited to:

a) Writing, proofreading, and editing training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

b) Incorporating graphics, photographs, drawings, sketches, diagrams, and charts for illustration purposes for use in training, instructional, and reference materials.

c) Generating training, instructional, and reference materials for publication.

d) Maintaining records and files of all work, tracking all version changes.

e) Reading manuals, reports, and other material to become familiar with evolving technologies, methods, agency policies, and tools to integrate new initiatives.

f) Demonstrateing experience in Microsoft Office© (specifically Word, Excel, PowerPoint), Adobe Acrobat©, and graphic software applications.

3.3.1 Qualification Requirements Education High school Diploma or G.E.D. required.

Experience Shall have at least three (3) years of practical, recognizable experience in the following:

a) Effective written and verbal communications;

b) Proofreading skills with emphasis on quality and clarity;

c) Microsoft Office© (specifically Word, Excel, PowerPoint), Adobe Acrobat©, and graphic software (to develop simple graphics, perform minor modifications to existing graphics, and/or reformat graphics for publication purposes);

d) Editing and reformatting written or electronic drafts;

e) Performing page and graphics layouts;

f) Proper selection and use of the English language and grammar.

g) Coordinates and consults with FAA, using care not to alter meaning or intent of the material.

3.3.2 Technical Writer Certification These positions do not require FAA certification.

3.4 Web Designer/eLearning Development Position Description

Works with project members, as needed, to develop training materials for website publication and is responsible for interface implementation. The Web Designer shall be able to integrate data contained in, but not limited to, databases, spreadsheets, or other data sources, into the web design in a manner that minimizes effort to maintain the page information. All web design will conform to FAA branding requirements. Data on the website shall be maintained for accuracy, timeliness, and compliance in accordance with FAA training standards, policies, and guidelines.

All development, revision, and production is done in accordance with Corporate Training Solutions Division’s training standards, policies, and guidelines. Duties may include, but are not limited to:

a) Develops e-learning content for delivery via a Learning Management System (LMS) using, eLearning/web course development applications used by the division or their customers.

b) Edits material for functionality and operational integrity to ensure error-free operation.

c) Plans, analyzes, and designs simple to complex e-learning materials using, but not limited to, Articulate© (Storyline) software, other course development applications, and related tools.

d) Develops, revises, and maintains current and future distance-learning, training products, courses, and materials.

e) Works with and develops simple computer graphics; conceptualizes computer graphics and animations; layout and placement of graphics and animation in courseware; incorporates graphics into electronic training materials; and utilizes desktop publishing concepts and methods.

f) Coordinates and consults with FAA, using care not to alter meaning or intent of the material.

g) Designs, develops, troubleshoots, debugs, and implements website software code.

h) Works with graphic designers and other members of a project team to develop site concepts, interface designs, and architecture of the website.

i) Responsible for interface implementation.

j) Requires strong navigation and site design instincts.

k) Knowledgeable in web development methodology to include Configuration Management (CM) and testing.

l) Develops courseware to be administered through web delivery.

3.4.1 Qualification Requirements

Education High school diploma or G.E.D. required

Specialized Training

Documented training in eLearning development/design.

Experience Within the last five (5) years, shall have at least three (3) years of practical, recognizable computer-related experience in the following:

a) Web-based course development using current eLearning development software applications (i.e., Articulate Storyline, Adobe Captivate, etc.);

b) Proper selection and use of the English language and grammar;

c) Strong computer skills and ability to stay updated on emerging technologies;

d) Writing, editing and proofreading, emphasizing quality and clarity, of a variety of documents for use in eLearning applications;

e) Development and implementation of web interfaces, graphics and layouts using design software, such as but not limited to, Photoshop, Illustrator, Camtasia;

f) Creation and management of eLearning content;

g) Quality assurance of eLearning design projects, including usability, accessibility, and testing;

3.4.2 Web Designer Certification

These positions do not require certification.

3.5 Instructional System Design (ISD) Specialist Position Description

Performs all necessary functions to effectively and efficiently develop and produce training and instructional materials for new and revised courses, training aids, and prototype training materials, to ensure course design meets training objectives. All development, revision, and production is done in accordance with the Instructional Systems Design (ISD) approach. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. Delivery of instructional materials is to be in accordance with the above training requirements and in the appropriate media identified during analysis. Training materials include, but are not limited to, tasks and skills analysis, course design guides, storyboards, lesson plans, student guides and other materials, practical exercises, web-based tutorials, and assessments. Duties may include, but are not limited to:

a) Participating on training development teams (which could include, but not limited to: SMEs; instructional designers; technical writers; graphic artists: web developers; and, stakeholder representatives) through all phases of the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) process.

b) Planning, developing, revising, and/or maintaining various training products, including, but not limited to: web-based tutorials; videos; presentations; student and instructor guides; handouts; exercises; and, knowledge and performance exams. Writing, proofreading, and editing training content for objectivity, consistency, writing style, manner of presentation, and format. Uses current trends, practices and theories in adult education and training.

c) Developing training materials utilizing the ADDIE systematic approach and applying principles, methodologies, and appropriate models of instructional systems design. Ensuring vetted adult learning principles, training and learning theories, and new research findings in human learning and cognitive psychology are applied.

d) Researching and analyzing state-of-the-art training methods, media, and technology (e.g., simulation, gaming, Artificial Intelligence (AI), virtual/augmented reality) to develop recommendations for integrating new and innovative technologies, methods, and media into existing or future training programs. Any new methodologies are only adopted in accordance with current FAA policies/guidance.

e) Conducting studies to evaluate and recommend program improvements that impact a wide range of training activities to ensure consistent, high-quality technical training.

f) Demonstrating experience in office and e-learning software applications, such as but not limited to, Microsoft Office© (specifically Word, Excel, PowerPoint); Articulate (Storyline3, Storyline 360); Adobe (Captivate, Creative Suite); and, TechSmith (Camtasia).

g) Preparing reports and written recommendations regarding training program improvements for consideration by management and stakeholders.

h) Serving as SME expert regarding the organization’s instructional design policies, processes, and practices in meetings and communications with stakeholders.

i) Delivering training from approved materials to ensure course objectives, contents, and outcomes are achieved. Adept in utilizing teaching and facilitation methods such as lectures, lab demonstrations, remedial discussions, and coaching and using teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepare notes, and use of actual lab equipment.

j) Conducting classroom administration to include, but not limited to:

· Providing student orientation on the first day of class.

· Taking initial roll call, indicating any changes and notifying appropriate FTE personnel regarding No Shows.

· Maintaining a class roster.

· Submitting final grades to appropriate FTE personnel.

· Proposing recommendations for improvements, based on class outcomes after each class, to the appropriate FTE personnel.

k) Ensuring all materials are developed / delivered in accordance with (IAW) organization guidelines:

· Training and Evaluation Branch utilizes the organization’s standards, the organization’s Training Materials Guide and FAA Branding.

· Corporate Training Solutions Division utilizes their training standards, policies, and guidelines.

3.5.1 Qualification Requirements

Education A Bachelor of Arts (BA) or Bachelor of Science (BS) is required.

Experience Shall have at least one (1) year in any combination of the following:

a) Designing or developing education or training services in formal, adult education or training programs that required knowledge of learning theory and the principles, methods, practices and techniques of the education or training instructional systems field.

b) Performing duties such as planning, coordinating and developing components of a training program; developing, reviewing and revising instructional materials for courses or occupations in accordance with specific learning objectives; developing, reviewing or evaluating all aspects of education or training programs for support of an institutional or occupational training program; solving a wide range of educational and training program problems; or providing advice to key officials on all aspects of policy, planning, review, and research related to instructional or training development mission at the level of the assigned activity.

c) Comprehensive background in developing training materials and courseware with various forms of multi-media (e.g., web-based training).

Specialized Experience

Shall have experience in the following:

a) Knowledge of advanced, state-of-the art training technologies such as, but not limited to, interactive computer-assisted instruction and simulators.

b) Experience in software applications such as, but not limited to:

a. Microsoft products: Word, Excel and PowerPoint.

b. Articulate products: Storyline 3 or Storyline 360.

c. Adobe products: Captivate and Creative Suite.

d. TechSmith product: Camtasia.

3.5.2 ISD Certification

These positions do not require FAA certification.

SECTION 4. ADMINISTRATIVE SUPPORT

The Contractor shall furnish administrative support to aid contract employees, as well as the employees of the Corporate Training Solutions Division personnel, in providing training support to customers.

4.1 Administrative Assistant Position Description

The Administrative Assistant (AA) performs all necessary functions to effectively and efficiently conduct administrative support duties. Duties may include, but not be limited to:

a) Demonstrating working knowledge of office procedures, operations, and practices.

b) Performing related administrative duties such as answering telephone, referring callers or furnishing information; greeting visitors; coordinating tour requests; filing of documents; performing record management, including storing/shredding documents in accordance with records management guidelines; maintaining suspense records to ensure timely replies/action; operating copying machine; receiving and reviewing incoming mail; and, distributing or preparing shipments.

c) Creating documentation such as, but not limited to, correspondence, reports, course materials, agendas, class materials (i.e., rosters) and other material, with responsibility for formatting, grammar, and spelling. Using PC-based word processing software such as, but not limited to, Microsoft Word©, other Microsoft Office© programs, electronic training management systems (i.e., eLMS) and electronic mail applications.

d) Arranging for meetings or telecons, as needed; anticipating need for information and preparing material as requested. Following up on projects resulting from meetings to ensure that internal office tasks and schedules are met.

e) Providing assistance with travel orders and vouchers, and other documents as needed; making travel arrangements as needed; and, providing travel oversight to help eliminate discrepancies. Assisting with international travel by coordinating with FAA employees and DOT personnel to obtain passports, visas and country clearances.

f) Providing assistance to support budget, personnel and payroll functions. Monitoring time and attendance (T&A), providing discrepancy information / guidance to employees. Entering T&A information for absent employees with FAA management approval.

g) Assisting in devising office procedures and practices to be followed.

h) Maintaining needed supplies, to include creating necessary purchasing documentation, quotes, and shipping information; maintaining equipment such as, but not limited to copiers (paper, toner, etc.), publications, and forms. Identifying deficiencies to contract Program Manager. Also, providing assistance with purchasing equipment.

i) Support includes performing routine office administrative support and potentially changing work location.

j) Utilizing government Aeronautical Center use only vehicles as needed and in accordance with policies and regulations. Driver responsible for fueling when tank registers ¼ or below, or plugging in, to maintain charge for electric vehicle.

k) Providing property tracking support by assisting in inventories, entering and excessing property in the property system (i.e., FRAMES), tagging excess property for removal, coordinating with personnel to remove excessed property, and verifying/correcting discrepancies.

l) Providing division employee training coordinator support. Solicits training attendance and makes necessary arrangements for division personnel to attend course offerings. Tracks training and ensures the division’s personnel complete training requirements in a timely manner.

m) Providing class setup support by assembling student packets, ensuring incoming students are notified of course/class data, providing training location to include room numbers, date and time of class start, and providing lodging information as needed.

Little or no subject-matter knowledge is required, but the administrative assistant needs to choose the proper procedure for each task.

4.1.1 Qualification Requirements

Education

High school Diploma or G.E.D. required.

Experience

One (1) year experience, within the last three (3) years, in general office administration.

Specialized Skills

a) Typing skill of 50 words per minute at 90% accuracy.

b) Experience using word processor software and electronic mail applications.

c) Skill in spelling, oral communication, and writing.

4.1.2 Administrative Assistant Certification

This position does not require FAA certification.

4.2 Training Program Analyst Position Description

The Training Program Analyst (TPA) effectively and efficiently conduct administrative support duties. Duties may include, but not be limited to:

a) Providing support with briefings, to include, but not limited to, preparation, maintenance, and support in presenting briefings. Utilizes various software programs, such as, but not limited to, Microsoft Office products and Adobe products.

b) Assisting with training requirements, including:

i. Coordinates training agreements.

ii. Provides eLMS support, as well as certificate creation/distribution.

iii. Collects and distributes class information to required personnel.

iv. Provides course/student evaluation support as needed.

v. Serves as point-of-contact for instructors during training sessions.

vi. Processes students through Security Command Center, as needed.

vii. Conducts orientation for training held at the Aeronautical Center, as needed.

c) Providing assistance to financial personnel with items such as, but not limited to, timekeeping activities. Provides updated course pricing information to required personnel for incorporation into the catalog of training website. Utilizes Pay.gov to process payments for training courses. Works with Accounting to ensure Fedwire activities are realized for claiming tuition. Assists with the Franchise Reimbursable Agreement Tool (FRAT):

i. Draft agreements with other Program Offices. Monitors agreement balances and takes necessary actions to maintain balance.

ii. Assists with preparation of revenue and accrual reports and distribution of reports. Updates appropriate personnel regarding reports. Ensures revenue and expenses are tracked in the correct month.

iii. Performs data analysis and interpreting financial data to detect trends related to funding levels. Identifies corrective measures and processes for improvement.

d) Maintaining property and updating the property system (e.g., FRAMES), as needed. Coordinates classroom usage, loaning space as necessary. Maintains loanable keys to access classrooms and maintains key check out sheet.

e) Utilizing government Aeronautical Center use only vehicles, as needed, and in accordance with policies and regulations. Driver responsible for fueling when tank registers ¼ or below or plugging in electric vehicle to maintain charge. Coordinates vehicle use by personnel outside organization and maintains vehicle checkout sheet.

4.2.1 Qualification Requirements

Education

High school Diploma or G.E.D. required.

Experience

Shall have at least one (1) year experience in any combination of the following:

a) Performing duties such as developing, reviewing and revising instructional materials for courses or occupations in accordance with specific learning objectives; or providing advice to key officials regarding policy, planning, review, and research related to instructional or training development.

b) Performing business management involving strategic planning, resource allocation, or coordination of people or resources.

c) Experience in software applications such as, but not limited to, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe products.

Specialized Skills

a) Effective written and oral communication.

b) Works well with customers.

4.2.2 Training Program Analyst Certification

This position does not require FAA certification.

January 23, 2025

Corporate Training Solutions Division