SOW_DNCSB_SPTlabtech (3).docx

STATEMENT OF WORK (SOW)

1.0 TITLE

Maintenance and Service Agreement for mosquito® Liquid Handling Instruments at Banerjee group - DNCSB- NICHD

2.0 BACKGROUND

DNCSB - NICHD, requires continued maintenance and technical support services for mosquito® liquid handling instruments located in Bethesda, MD.

These instruments are critical for ongoing laboratory research activities. The Government has maintained a service contract for these systems in prior years to ensure optimal performance, minimize downtime, and support continuity of research operations. This acquisition is a renewal of existing services to maintain operational readiness of the equipment.

3.0 TYPE OF ORDER (COAC will fill out)

This is a:

· Firm Fixed-Price Purchase Order, T&M, Labor Hour, etc.

· Severable or Non-Severable

4.0 SCOPE OF WORK/TASKS

The Contractor shall provide comprehensive maintenance, repair, and support services for mosquito® instruments as specified below:

· Provide telephone, email, and remote technical support for troubleshooting, diagnostics, and issue resolution.

· Perform one (1) annual preventative maintenance (PM) visit, including inspection, calibration, alignment, and system performance verification.

· Provide on-site repair services, including parts and labor, for mechanical and electrical failures as needed.

· Ensure response to service requests within established timeframes and provide on-site service when required.

· Provide software updates and application support compatible with the instrument systems.

· Maintain adequate inventory of replacement parts to support timely repairs.

The contractor shall ensure that all services are performed in accordance with manufacturer standards and best practices to maintain instrument performance and reliability.

4.1 DELIVERABLES

· Completed preventative maintenance service report (annually)

· Service and repair reports for each service event

· Documentation of software updates (if applicable)

· Confirmation of system functionality and operational status following service Place of Performance:

NICHD, NIH Building 35, Room 2F-242 Bethesda, MD 20892 Government Point of Contact (POC): Kuikwon Kim Timeframes:

· Preventative maintenance: once annually during the period of performance

· Service response: within 4 working hours (remote) and on-site within 2 working days, as applicable

4.3 TRAINING

The Contractor shall provide optional user training for up to four (4) users during one preventative maintenance visit, upon request. Training shall include proper operation, maintenance procedures, and basic troubleshooting of the equipment.

5.0 PERIOD OF PERFORMANCE

August 6, 2026 – August 5, 2027 (12 months)