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GSA SOLICITATION QMAD-JM-100001-N

August 23, 2010

GSA SOLICITATION QMAD-JM-100001-N

Attachment 1 – Customer Agency Profiles August 23, 2010

Attachment 1 Customer Agency Profiles The purpose of this document is to provide Offerors with a snapshot of each agency’s current use of the ETS. The number of interfaces and systems used are subject to change during the period of performance. Note that “Steady State” represents an agency’s estimated volume(s) at full deployment. All numbers are approximations and should not be interpreted as a guaranteed volume of business.

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA)

Steady State Vouchers
84,000
No. of Steady State TDY Vouchers
70,000
No. of Steady State Local Vouchers
6,000
No. of Steady State Domestic Tickets
62,000
No. of Steady State International Tickets
3,000
Annual Vouchers (FY09)
29,727
% Deployed (End of FY09)
100%
No. of CBAs
12
No. of Reconciliation Reports
12
TMCs (Accommodated/Embedded)
Embedded
CI Travel
% Online (FY09)
46%
No. of Financial Systems
1
SAP on Oracle
No. of Interfaces
3
Current ETS Vendor
EDS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes
12, at agency and sub-agency level

NATIONAL SCIENCE FOUNDATION (NSF)

Steady State Vouchers
7,700
No. of Steady State TDY Vouchers
6,700
No. of Steady State Local Vouchers
1,000
No. of Steady State Domestic Tickets
7,315
No. of Steady State International Tickets
385
Annual Vouchers (FY09)
7,655
% Deployed (End of FY09)
100%
No. of CBAs
2
No. of Reconciliation Reports
1
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
46%
No. of Financial Systems
1
FAS (In-house)
No. of Interfaces
1
Current ETS Vendor
EDS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes
Using vendor-provided resources

U.S. AGENCY FOR INTERNATIONAL DEVELOPMENT (USAID)

Steady State Vouchers
8,486
No. of Steady State TDY Vouchers
8,486
No. of Steady State Local Vouchers
0
No. of Steady State Domestic Tickets
1,038
No. of Steady State International Tickets
7,448
Annual Vouchers (FY09)
8,486
% Deployed (End of FY09)
100%
No. of CBAs
98
No. of Reconciliation Reports
31
TMCs (Accommodated/Embedded)
Accommodated
CWTSatoTravel
% Online (FY09)
Unknown
No. of Financial Systems
1
CGI Momentum
No. of Interfaces
1
Not deployed as of 4/1/2010
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF AGRICULTURE (USDA)

Steady State Vouchers
275,000
No. of Steady State TDY Vouchers
275,000
No. of Steady State Local Vouchers
0
No. of Steady State Domestic Tickets
261,250
No. of Steady State International Tickets
13,750
Annual Vouchers (FY09)
300,603
% Deployed (End of FY09)
100%
No. of CBAs
60
No. of Reconciliation Reports
30
Monthly, per agency
TMCs (Accommodated/Embedded)
Embedded
Boersma, Manassas, Rodgers, CWTSatoTravel
% Online (FY09)
84%
No. of Financial Systems
2
CGI Federal FFIS, SAP
No. of Interfaces
2
One, two-way per financial system
Current ETS Vendor
NGMS
Type of Authentication
E-Authentication
USDA NFC issues the credentials
Agency-provided ETS Help Desk(s)
Yes
At agency and sub-agency level

U.S. DEPARTMENT OF COMMERCE (DOC)

Steady State Vouchers
78,970
No. of Steady State TDY Vouchers
67,687
No. of Steady State Local Vouchers
11,283
No. of Steady State Domestic Tickets
70,662
No. of Steady State International Tickets
7,965
Annual Vouchers (FY09)
1,331
% Deployed (End of FY09)
2%
No. of CBAs
70
No. of Reconciliation Reports
140
TMCs (Accommodated/Embedded)
Accommodated
ADTRAV
% Online (FY09)
Unknown
No. of Financial Systems
2
NIST, Census & NOAA each have separate instances of CBS (in-house)

PTO has CGI Momentum

No. of Interfaces
1
PTO’s interface is deployed

CBS’ interface will deploy with ETS2

Current ETS Vendor
EDS
Type of Authentication
PIN & strong PW
Two-factor required for ETS2
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF EDUCATION (DoED)

Steady State Vouchers
12,000
No. of Steady State Local Vouchers
9,414
No. of Steady State TDY Vouchers
2,586
No. of Steady State Domestic Tickets
11,400
No. of Steady State International Tickets
600
Annual Vouchers (FY09)
10,038
% Deployed (End of FY09)
100%
No. of CBAs
27
No. of Reconciliation Reports
0
Uses internal DoED reconciliation program
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
67%
No. of Financial Systems
1
No. of Interfaces
1
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF ENERGY (DOE) and all Power Administrations

Steady State Vouchers
64,376
No. of Steady State Local Vouchers
12,129
No. of Steady State TDY Vouchers
52,247
No. of Steady State Domestic Tickets
34,234
No. of Steady State International Tickets
3,246
Annual Vouchers (FY09)
64,376
% Deployed (End of FY09)
100%
No. of CBAs
27
No. of Reconciliation Reports
0
None received from current vendor, but would like report(s) for all 27
TMCs (Accommodated/Embedded)
6 Accommodated

4 Embedded ADTRAV, CWTSatoTravel, Holiday, Omega, Sun, Prestige, Alamo

% Online (FY09)
38%
No. of Financial Systems
5
Oracle FF, BES (PeopleSoft)
No. of Interfaces
3
All batch
Current ETS Vendor
NGMS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES

Steady State Vouchers
181,000
No. of Steady State TDY Vouchers
153,850
No. of Steady State Local Vouchers
27,150
No. of Steady State Domestic Tickets
171,950
No. of Steady State International Tickets
9,050
Annual Vouchers (FY09)
142,865
% Deployed (End of FY09)
80%
No. of CBAs
20
No. of Reconciliation Reports
40
2 per CBA: 1 Air, 1 TAVS Fee
TMCs (Accommodated/Embedded)
Accommodated
Omega
% Online (FY09)
Unknown
No. of Financial Systems
3
CMS uses FACS (In-house), NIH uses NBS (Oracle FF), HHS uses UFMS (Oracle FF)
No. of Interfaces
15
Current ETS Vendor
NGMS
Type of Authentication
Single Sign-On,

PIN & strong PW Single sign on is NIH only

Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF HOMELAND SECURITY

Steady State Vouchers
659,205
No. of Steady State TDY Vouchers
648,412
No. of Steady State Local Vouchers
10,793
No. of Steady State Domestic Tickets
555,296
No. of Steady State International Tickets
29,226
Annual Vouchers (FY09)
6,044
% Deployed (End of FY09)
1%
No. of CBAs
257
No. of Reconciliation Reports
257
TMCs (Accommodated/Embedded)
Accommodated

& Embedded CWTSatoTravel, National, Omega

% Online (FY09)
61%
No. of Financial Systems
5
SAP, Oracle FF (multiple), CGI Momentum, FFMS (Savantage), IFMS (In-house, UNIX)
No. of Interfaces
6
Each sub-agency had its own interfaces
Current ETS Vendor
EDS
Type of Authentication
UserID & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Steady State Vouchers
25,000
No. of Steady State TDY Vouchers
18,750
No. of Steady State Local Vouchers
6,250
No. of Steady State Domestic Tickets
23,750
No. of Steady State International Tickets
1,250
Annual Vouchers (FY09)
25,798
% Deployed (End of FY09)
100%
No. of CBAs
1
No. of Reconciliation Reports
1
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
67%
No. of Financial Systems
1
CGI FFS
No. of Interfaces
1
Current ETS Vendor
EDS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
No

U.S. DEPARTMENT OF THE INTERIOR (DOI)

Steady State Vouchers
300,000
No. of Steady State TDY Vouchers
218,183
No. of Steady State Local Vouchers
0
No. of Steady State Domestic Tickets
285,000
No. of Steady State International Tickets
15,000
Annual Vouchers (FY09)
244,607
% Deployed (End of FY09)
100%
No. of CBAs
N/A
Integrated charge card
No. of Reconciliation Reports
60
DOI uses internal process
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
Unknown
No. of Financial Systems
2
FBMS, SAP
No. of Interfaces
2
Current ETS Vendor
NGMS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes
But, some bureaus do not have them and use the ETS vendor’s HD

U.S. DEPARTMENT OF JUSTICE

Steady State Vouchers
306,000
No. of Steady State TDY Vouchers
306,000
No. of Steady State Local Vouchers
0
No. of Steady State Domestic Tickets
169,000
No. of Steady State International Tickets
13,000
Annual Vouchers (FY09)
306,000
% Deployed (End of FY09)
0%
No. of CBAs
1,631
No. of Reconciliation Reports
240
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
41%
No. of Financial Systems
5
Not developed/deployed yet
No. of Interfaces
5
Not developed/deployed yet
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Two-factor required for ETS2, PKI
Agency-provided ETS Help Desk(s)
No

U.S. DEPARTMENT OF LABOR

Steady State Vouchers
78,000
No. of Steady State TDY Vouchers
58,500
No. of Steady State Local Vouchers
19,500
No. of Steady State Domestic Tickets
74,100
No. of Steady State International Tickets
3,900
Annual Vouchers (FY09)
79,681
% Deployed (End of FY09)
100%
No. of CBAs
33
No. of Reconciliation Reports
33
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
70%
No. of Financial Systems
1
No. of Interfaces
1
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF STATE

Steady State Vouchers
68,000
No. of Steady State TDY Vouchers
68,000
No. of Steady State Local Vouchers
0
No. of Steady State Domestic Tickets
64,600
No. of Steady State International Tickets
3,400
Annual Vouchers (FY09)
35,036
% Deployed (End of FY09)
100%
No. of CBAs
300
No. of Reconciliation Reports
0
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel (Domestic), For foreign offices, DOS may elect to contract separately for TMC services from a local, foreign ATMC.
% Online (FY09)
33%
No. of Financial Systems
1
No. of Interfaces
TBD
Not deployed as of 4/1/2010
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF TRANSPORTATION (DOT)

Steady State Vouchers
205,000
No. of Steady State TDY Vouchers
186,000
No. of Steady State Local Vouchers
19,000
No. of Steady State Domestic Tickets
194,750
No. of Steady State International Tickets
10,250
Annual Vouchers (FY09)
226,040
% Deployed (End of FY09)
100%
No. of CBAs
27
No. of Reconciliation Reports
3
All 27 CBAs appear on each report
TMCs (Accommodated/Embedded)
Embedded
AMEX, CWTSatoTravel, Rodgers
% Online (FY09)
89%
No. of Financial Systems
1
DELPHI (Oracle FF)
No. of Interfaces
1
Current ETS Vendor
NGMS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF THE TREASURY (TREAS), EXCLUDING IRS

Steady State Vouchers
43,285
No. of Steady State TDY Vouchers
35,538
No. of Steady State Local Vouchers
7,747
No. of Steady State Domestic Tickets
18,407
No. of Steady State International Tickets
1,989
Annual Vouchers (FY09)
43,285
% Deployed (End of FY09)
100%
No. of CBAs
62
No. of Reconciliation Reports
3
Done by CWTSatoTravel; AMEX doesn’t provide them
TMCs (Accommodated/Embedded)
Embedded
American Express, CWTSatoTravel
% Online (FY09)
91%
No. of Financial Systems
1
Oracle Federal Financials
No. of Interfaces
1
Current ETS Vendor
NGMS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF THE TREASURY, INTERNAL REVENUE SERVICE (IRS)

Steady State Vouchers
369,576
For CY09, while not fully deployed; 359,000 projected for CY10
No. of Steady State TDY Vouchers
135,592
No. of Steady State Local Vouchers
233,984
No. of Steady State Domestic Tickets
104,853
No. of Steady State International Tickets
632
Annual Vouchers (FY09)
177,471
64,766 of which were Local
% Deployed (End of FY09)
100%
No. of CBAs
13
No. of Reconciliation Reports
13
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
75%
No. of Financial Systems
1
SAP
No. of Interfaces
3
Current ETS Vendor
NGMS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. DEPARTMENT OF VETERAN AFFAIRS

Steady State Vouchers
196,030
No. of Steady State TDY Vouchers
186,377
No. of Steady State Local Vouchers
9,653
No. of Steady State Domestic Tickets
169,660
No. of Steady State International Tickets
2,903
Annual Vouchers (FY09)
190,053
% Deployed (End of FY09)
100%
No. of CBAs
262
No. of Reconciliation Reports
7
TMCs (Accommodated/Embedded)
Accommodated
Duluth
% Online (FY09)
74%
Counting NIT carriers as self service
No. of Financial Systems
1
IBM Mainframe ZOS 390 operating system
No. of Interfaces
1
Batch
Current ETS Vendor
HP
Type of Financial System
IBM Mainframe, ZOS 390 Operating System
Type of Authentication
UserID & PW
Agency-provided ETS Help Desk(s)
No

U.S. ENVIRONMENTAL PROTECTION AGENCY (EPA)

Steady State Vouchers
71,540
No. of Steady State TDY Vouchers
62,259
No. of Steady State Local Vouchers
9,281
No. of Steady State Domestic Tickets
38,238
No. of Steady State International Tickets
4,023
Annual Vouchers (FY09)
71,540
% Deployed (End of FY09)
100%
No. of CBAs
4
No. of Reconciliation Reports
3
TMCs (Accommodated/Embedded)
Embedded
AMEX, CWTSatoTravel, Rodgers
% Online (FY09)
100%
No. of Financial Systems
1
CGI FFS
No. of Interfaces
1
Batch
Current ETS Vendor
NGMS
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. GENERAL SERVICES ADMINISTRATION (GSA)

Steady State Vouchers
48,000
No. of Steady State TDY Vouchers
38,000
No. of Steady State Local Vouchers
10,000
No. of Steady State Domestic Tickets
45,600
No. of Steady State International Tickets
2,400
Annual Vouchers (FY09)
51,456
% Deployed (End of FY09)
100%
No. of CBAs
1
No. of Reconciliation Reports
1
TMCs (Accommodated/Embedded)
Accommodated
ADTRAV
% Online (FY09)
50%
No. of Financial Systems
1
CGI-Momentum
No. of Interfaces
1
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes

U.S. NUCLEAR REGULATORY COMMISSION (NRC)

Steady State Vouchers
15,700
No. of Steady State TDY Vouchers
14,000
No. of Steady State Local Vouchers
1,700
No. of Steady State Domestic Tickets
14,915
No. of Steady State International Tickets
785
Annual Vouchers (FY09)
5,943
% Deployed (End of FY09)
100%
No. of CBAs
5
No. of Reconciliation Reports
1
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
30%
No. of Financial Systems
1
SAP
No. of Interfaces
1
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
No

U.S. OFFICE OF PERSONNEL MANAGEMENT (OPM)

Steady State Vouchers
20,000
No. of Steady State TDY Vouchers
15,000
No. of Steady State Local Vouchers
5,000
No. of Steady State Domestic Tickets
19,000
No. of Steady State International Tickets
1,000
Annual Vouchers (FY09)
25,082
% Deployed (End of FY09)
100%
No. of CBAs
50
No. of Reconciliation Reports
0
Card holders uses their statement to reconcile their credit card charges
TMCs (Accommodated/Embedded)
Accommodated
ADTRAV
% Online (FY09)
Unknown
No. of Financial Systems
1
No. of Interfaces
1
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
No

U.S. SMALL BUSINESS ADMINISTRATION (SBA)

Steady State Vouchers
8,000
No. of Steady State TDY Vouchers
8,000
No. of Steady State Local Vouchers
0
No. of Steady State Domestic Tickets
7,600
No. of Steady State International Tickets
400
Annual Vouchers (FY09)
356
% Deployed (End of FY09)
4%
No. of CBAs
12
No. of Reconciliation Reports
12
TMCs (Accommodated/Embedded)
Embedded
El Sol
% Online (FY09)
30%
No. of Financial Systems
1
Oracle FF
No. of Interfaces
TBD
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
Yes
Provided by DOI/NBC

U.S. SOCIAL SECURITY ADMINISTRATION (SSA)

Steady State Vouchers
94,957
No. of Steady State TDY Vouchers
53,339
No. of Steady State Local Vouchers
41.618
No. of Steady State Domestic Tickets
90,209
No. of Steady State International Tickets
4,748
Annual Vouchers (FY09)
58,459
% Deployed (End of FY09)
100%
No. of CBAs
1
With 12 sub-accounts
No. of Reconciliation Reports
3
Matched, Unmatched and Summary reports
TMCs (Accommodated/Embedded)
Embedded
CWTSatoTravel
% Online (FY09)
43%
No. of Financial Systems
1
Oracle FF
No. of Interfaces
1
Near-real-time (NRT)
Current ETS Vendor
CW
Type of Authentication
PIN & strong PW
Agency-provided ETS Help Desk(s)
No

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