Solicitation - W911SF26QA012 Professional Appearance.pdf

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Martin Army Community Hospital ESS Maintenance CCTV
Solicitation number
W911SF26QA012
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This is a Women-Owned Small Business (WOSB) solicitation for security maintenance services and support at Martin Army Community Hospital (MACH) located at Fort Benning, Georgia.

The solicitation seeks a contractor to provide comprehensive Lenel OnGuard security system maintenance, repair, and support services for MACH and five associated outlying medical clinics. The base contract period runs from August 1, 2026 to July 31, 2027, with four one-year option periods extending through July 31, 2031. The contractor must provide one Lenel-certified security technician working two days per week (16 hours) plus 83 hours annually for emergency services, one systems engineer providing 96 hours yearly for integration and maintenance, and 12 hours annually of administrative time. The contractor must maintain a $4,000 equipment reserve fund and a $2,400 lift rental allocation. All work must be performed at MACH and five specified clinic locations within 130 miles of the hospital with a two-hour emergency response time requirement. The contractor must be Lenel-certified, maintain a SECRET-level security clearance, be familiar with government contracts, and demonstrate prior good service records with the U.S. government. Offerors must be registered in SAM under NAICS Code 561621 (Security Systems Services) and submit offers by June 22, 2026 at 12:00 PM EST to lashun.m.littleton.civ@army.mil. Award will be made to the lowest-price technically acceptable offeror based on past performance in CPARS. The acquisition is set aside for women-owned small businesses at 100 percent.

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DRAFT

WOMEN-OWNED SMALL

BUSINESS (WOSB)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect 8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NUMBER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

REQUEST

FOR QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

SEE ADDENDUM

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND

ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

29. AWARD OF CONTRACT: REFERENCE OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NORTH AMERICAN

INDUSTRY CLASSIFICATION

STANDARD (NAICS):

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

THE DEFENSE PRIORITIES

AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FREE ON

BOARD (FOB) DESTINATION

UNLESS BLOCK IS MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8(A)

ECONOMICALLY

DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30.

calls)

Created On:

11 Jun 2026, 06:11 AM Central Daylight Time

Solicitation/Contract Form Continuation

MACH ESS CCEP TVInstrument Name:

Product Service Code : J063

INSTRUCTIONS TO OFFERORS

FOR OFFERS TO BE CONSIDERED

1. The Offeror is to provide its submission included with the instructions found here in and within the solicitation provision 52.212-1, instructions to Offerors-Commercial Items on company letterhead.

2. Offers are to be received by MICC-Fort Benning no later than (NLT) 12:00 PM Eastern via e-mail to:Standard Time (EST), Monday, 22nd June 2026 lashun.m.littleton.civ@army.mil . Will not accept mailed in or faxed offers.and krista.m.spemcer.civ@army.mil

:QUESTIONS REGARDING SOLICITATION Questions are to be submitted to the Contract Specialist LaShun Littleton by e-mail to lashun.m.littleton.civ@army.mil NLT Wednesday, June 17th 12:00PM EST,

3. Offers are to consist of the following documents:

a. Company letterhead, containing information prescribed by 52.212-1. Documents for technical evaluation, representations and certifications, and past performance as addressed in subparagraphs 52. 212-1(b)(4), (8) and (10) are to be provided separately as discussed below.

4. All quotations from responsible sources will be fully considered. Venders, who are not registered in the system for award management (SAM) under NAICS Code 561621-Security Systems Services (Except Locksmiths) prior to submitting proposals, will not be considered. Vendors may register with SAM by going to www.sam.gov

5. One vendor who meets the standards, qualifications and responsibilities outlined in the PWS.

The awardee will be the lowest price technically acceptable. Past performances in CPARS will be reviewed by the Contracting Officer

*** END OF NARRATIVE ***

W911SF26QA012

Continuation of Supplies or Services and Prices/Costs

Additional Information/Notes

Item Supplies/Service Quantity Unit Unit Price

Amount

0001 This is a requirement for ensuring the proper functionality of the CCTV Surveillance System located at Martin Army Community Hospital and outlying clinics.

Product Service Code: J063 Pricing Arrangement: Firm Fixed Price

1 Each

0002 One year warranty Product Service Code: J063 Pricing Arrangement: Firm Fixed Price

1 Each

Option Line Item

This is a requirement for ensuring the proper functionality of the CCTV Surveillance System located at Martin Army Community Hospital and outlying clinics.

Product Service Code: J063 North American Industry Classification System (NAICS): 561621 Pricing Arrangement: Firm Fixed Price

1 Each

Option Line Item

This is a requirement for ensuring the proper functionality of the CCTV Surveillance System located at Martin Army Community Hospital and outlying clinics.

Product Service Code: J063 North American Industry Classification System (NAICS): 561621 Pricing Arrangement: Firm Fixed Price

1 Each

Option 1 Each

Line Item

This is a requirement for ensuring the proper functionality of the CCTV Surveillance System located at Martin Army Community Hospital and outlying clinics.

Product Service Code: J063 North American Industry Classification System (NAICS): 561621 Pricing Arrangement: Firm Fixed Price

Option Line Item

This is a requirement for ensuring the proper functionality of the CCTV Surveillance System located at Martin Army Community Hospital and outlying clinics.

Product Service Code: J063 Pricing Arrangement: Firm Fixed Price

1 Each

Continuation of Description

PERFORMANCE WORK STATEMENT (PWS)

MACH Security Maintenance Service and Support Contract

Part I

General Information

1.0 : This is a non-personal services contract to provide Martin Army Community General Hospital (MACH) security services on and to Lenel equipment, indoor/outdoor security cameras, access control locks, magnetic door locks, cabling, monitors, Dell made server running Lenel software, and displays vital to the Lenel OnGuard security system. The Government shall not TM exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.0.1. Martin Army Community Hospital's (MACH) primary mission is to provide the highest quality care, maximize the medical deploy ability of the forces, and sustain exceptional education and training programs. MACH supports the Fort Benning Army installation which is the largest military installation in the world by population and is home to the Maneuver Center of Excellence, Armor and Infantry schools, along with U.S. Army Special Operations Command, Forces Command and Training and Doctrine Command units. MACH provides comprehensive care to prevent disease, restore health and maximize readiness of the active force and their families.

1.0.2. In order to better serve the forces and families at Fort Benning, MACH must provide a safe area for employees, patients, and visitors. The current security system, though useful in its time, now cannot support the need of the facility as the purview of MACH's security includes more clinics and facilities. In order to meet the security need at MACH, outlying health clinics, and support facilities, all systems and devices require maintenance and upkeep with replacement or repair of existing equipment with the addition of licenses, cameras, card readers, servers, and terminals. Troubleshooting and servicing of all equipment and software is necessary to maintain the rapidly depreciating technologies that attempts to stay ahead of risks to personnel, patients, and material goods. Planned maintenance is conducted to verify the operating status of current devices and systems, identify devices that will require replacement and planning to replace said devices to ensure the integrity of the electronic security system is maintained.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform security maintenance services, as defined in this Performance Work

Statement (PWS), except for those items specified as government furnished property and services.

The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1.1. This contract for Lenel OnGuard(r) products, compatible configuring items, security related equipment, and includes non-personal servicing option years requiring a one (1) year limit warranty on all software, hardware, and work performed at MACH per hospital protocol. All work & equipment must be supplied with a 24-hour customer servicing representative who can be contacted to arrange for emergency repairs or technical troubleshooting. Contractor thereby guarantees all workmanship for the period of the warranty. Contractor may be recalled at any point to service any equipment that has been touched, modified, manipulated, moved, or altered in any ways by the contractor or any party subcontracted or hired by the contractor. Contractor will assume limited liability of the equipment in the case of failures not related to an "act of God." The utilization of this shall not be used beyond what an average, nonbiased, servicemen would consider to be unwarranted or over-burdensome. This however; does take into account that the contractor will perform their due diligence to perform all workmanship in a manner of a certified professional with full and upmost intent to produce a fully functional and well manufactured or programmed device to serve the needs of the American people with no desires to fraud or hinder the progression of the needs of the government or its entities in any way, shape, or form. The equipment desired must be same or equal quality of Lenel OnGuard(r) with compatible products.

1.1.2. This contract guarantees one (1) Lenel certified, security technician five days (40 hours) per week, a total of 2,080 hours per year, additional 83 hours of OT corrective action per year, 96 hours yearly of integration time (8 hours per month) [time used by systems engineer for systems maintenance], 12 hours per year of administrative time (1 hour per month), $4,000.00 dollars of equipment reserve, and a $2400.00 limit on lift rentals. During Option year one (1), technician will continue to be present at MACH or associated buildings under its purview for the hours and amounts detailed for the year of execution. During the contract option year or year of execution the technician will provide service, repairs, replacement, and troubleshooting to all existing security systems including servers and software. During the contract Option Year, the technician will provide service, repairs, replacement, and troubleshooting to all security system related equipment. The technician will maintain all MACH and Fort Benning security requirements and be able to maintain continuous continuity weekly to all MACH assets for purposes of ensuring the security for all assets, in addition to troubleshooting. Contractor must ensure that all equipment meets MACH requirements and thus must maintain regular communication with MACH's IMD service to ensure all computers or software related requirements are met in order to prevent delays or down-times in services.

1.1.3. Under this contract additional service hours for emergency calls and repairs during the option years may be requested in writing from the contracting officer (KO) and compliance overseen through the project manager (PM) and contracting officer representative (COR).

Authorized additional repair hours will be added as an addendum requiring signatures of both KO and contractor with adjusted hour balance placed as a purchase order or itemized quote with justifiable documentation. Contractor may not take orders to perform tasks that would add additional costs or go beyond the hours as mentioned from any persons other than what is granted in writing from the KO. Contractor shall note that any activity not directly authorized by the KO or what is granted in this contract is an unauthorized commitment and the US government has no responsibility to pay for such tasks that were not directly authorized.

1.1.4. This non-personal service and fixed purchased price contract may be awarded to any vendor with the qualifying features as follows. Contractor must be local (130 geographical miles from the place of service) as MACH desires rapid response times for service. Contractor must be familiar with government contracts and have a prior good service record with the US government.

Contractor is certified with Lenel Technologies, and able to service their equipment without voiding any warranties. Contractor must maintain a Secret level of security clearance throughout the duration of the contract. Contractor must be able to supply equipment and provide service.

Contractor should abide by all provisions in the contract as noted.

1.1.5. All work for this project will be performed at the MACH campus, and all outlying clinics and buildings which have CCTV and Access Control components that are connected to MACH's Lenel OnGuard System, Fort Benning, GA. These installations include Consolidate Troop Medical Clinic, Sledgehammer Troop Medical Clinic, Harmony Church Troop Medical Clinic, Winder Troop Medical Clinic, and MACH Refill Pharmacy.

1.1.6 COMPATIBILITY. All equipment, software and hardware must be compatible with the existing equipment and software. Any software additions or upgrades must be fully supported by the manufacturer and not proprietary to any other company. All equipment software and hardware must possess the capability to feed back to the MACH's security suite.

1.1.7. BRAND NAME OR EQUAL. Items identified as by brand name reflects the characteristics and level of quality that will satisfy the Government's needs. The salient physical, functional, or performance characteristics that "equal" products must meet as specified.

1.1.7.1. Brand name as specified shall be Lenel or brand equal and compatible with Lenel. All products purchased in the action of this contract shall have a guarantee that the item purchased shall function like or as Lenel products. All products that fail compatibility shall cause termination of this contract due to cause.

1.2. Background: MACH has a mission to serve the family and soldiers of Fort Benning and the Maneuver Center of Excellence. MACH additionally serves all local military retirees and their Tricare recipients. It is the hospital's mission to ensure the health and wellbeing of all those who come, use, or work within or on MACH campus or satellite facilities. MACH has had a 10-year history of utilizing Lenel based products in which the hospital is familiar with and is a brand the hospital trusts. Other products have been utilized in the past and have resulted in failures and incompatibilities. For example, one of the buildings serviced by MACH's physical security team was installed using cameras and equipment that was non-Lenel and no compatibility was assured by the contractor. When the hospital absorbed the facility under its purview, the cameras could not be accessed by the MACH security dispatch center (SDC). This created a blind spot in security that any threat could utilize to cause harm to the campus, facility, staff or patients. To avoid this situation from occurring, MACH desires Lenel based products, technicians that are Lenel certified, and 100% compatibility with the Lenel OnGuard system, and those who service them to hold and maintain their SECRET level security clearance. Failure to provide such creates a security and health risk to the hospital that must be avoided at all costs.

1.3. Objectives: The basic service objective includes the following based off the requirements as noted in Par. 1.1.2. to 1.1.5.:

1.3.1. Provide: Contractor shall provide one (1) Lenel certified, security technician two days (16 hours) per week, a total of 832 hours per year, additional 83 hours of OT corrective action per year. The technician shall arrive on scheduled and set prearranged days each week to provide services as requested. Technician shall main continuity with the hospital and hold a Secret level security credentials. Technician will be responsible for servicing items on any part of the MACH campus and purview of the SDC. Technician shall in addition to his regular duties shall provide preventative maintenance tips to ensure the life of the equipment.

1.3.2. Provide: Contractor shall provide one (1) Lenel, certified, systems engineer once per month, 8 hrs per day, for a total of 96 hours yearly for integration time and systems maintenance.

1.3.3. Provide: Contractor shall provide 12 hours per year of administrative time (1 hour per month).

1.3.4. Provide: Contractor will hold $4,000.00 dollars of equipment reserve for repair and replacement of security equipment. All amounts not used shall be returned to the hospital at the end of the contracting period. Receipts of purchased items using this fund shall be provided along with a complete account of all costs of the procurement along with a written explanation of costs along with market research evidence to verify that item purchased was at best cost for the government. COR shall keep account of all items spent and hold a copy of all receipts.

1.3.5. Provide: Contractor will be given a one-time $2,400.00 fund to be used on lift rentals. Any utilization of this fund shall have original receipts submitted on a monthly basis to ensure cost accountability. All funds not used shall be returned to the hospital.

1.3.6. Provide: Contractor must ensure that all equipment meets MACH requirements and thus must maintain regular communication with MACH's IMD service to ensure all computers or software related requirements are met in order to prevent delays or down-times in services.

1.3.7. Under this contract additional service hours for emergency calls and repairs during the option years may be requested in writing from the contracting officer (KO) and compliance overseen through the project manager (PM) and contracting officer representative (COR).

Authorized additional repair hours will be added as an addendum requiring signatures of both KO and contractor with adjusted hour balance placed as a purchase order or itemized quote with justifiable documentation. Contractor may not take orders to perform tasks that would add additional costs or go beyond the hours as mentioned from any persons other than what is granted in writing from the KO. Contractor shall note that any activity not directly authorized by the KO or what is granted in this contract is an unauthorized commitment and the US government has no responsibility to pay for such tasks that were not directly authorized.

1.3.8. Provide: Contractor must provide a technician that must be dispatched from an operational center or locality within 130 miles of the hospital with a two (2) hour response time to an emergency service request.

1.4. Scope: This contract covers all service in regard to the Lenel OnGuard system at MACH and the surrounding clinics and campus. This contract includes both item replacements and service with full scope as outlined in section 1.3 and period performance below.

1.5. Period of Performance. The period of performance for this contract is from 1 May 2026 to 30 April 2027 (365). During the contract year all primary installation (Server, security doors, access cubicles, detection devices (Stars), cabling, etc...) and software installations are expected to be conducted in addition to training and troubleshooting of existing equipment to ensure full compatibility. All systems must be functional, operational, and running prior to the end of the contract period. A technician must be available during the primary installation phase to troubleshoot, repair, and/or replace pre-existing and newly installed equipment. The base year will include 1 technician performing service 5 days per week (40hrs), 52 weeks during the year, with a total of 832 hrs. Said technician providing week-to-week continuity shall provide 83 hours per year of emergency, on-site service as requested by the physical security manager or COR. Once per month a Lenel certified systems engineer shall provide 8 hours of service and perform work that a general technician is unable to perform such as updates and systems maintenance. An allotment of $4,000.00 shall be set aside for equipment reserves, repair or replacement of security equipment. An additional allotment of $2,400.00 shall be set aside for the use of lift rental for 8 hours twice per year.

1.5.0.1. There will be 4 option years provided in this contract.

1.5.1. The 1st option year shall be for the period of performance from 1 June 2027 to 31 May 2028. For this option year, one Lenel certified technician will be maintaining the same schedule of days, hours, and amounts as mentioned in the year of execution and maintaining continuity as mentioned in Para. 1.0.3. to MACH for repair, replacement, maintenance, troubleshooting of all Lenel hardware/ software, CCTV network, video recorders, card readers, ICIDS, and Access Control system in relation to the MACH security and the locations under its purview. During option years technician will act as an advisor to the COR by identifying potential pitfalls in the system and structural weakness during the standard hours per week. Equipment reserves and times shall remain the same as mentioned in Para 1.5.0.

1.5.2. The 2nd option year shall be for the period of performance from 1 May 2028 to 30 April 2029. The technician will be maintaining all conditions as outlined within the year of execution and Option Year 1. Technician will act as advisor to COR as stated prior. Service hours and equipment reserves remain the same as noted in Para 1.5.0.

1.5.3. The 3rd option year shall be for the period of performance from 1 May 2029 to 30 April 2030. The technician will maintain all conditions as outlined within the year of execution and Option Year 1. Technician will act as advisor to COR as stated prior. Service hours and equipment reserves remain the same as noted in Para 1.5.0.

1.5.4. The 4th option year shall be for the period of performance from 1 May 2030 to 30 April 2031. The technician will maintain all conditions as outlined within the year of execution and Option Year 1. Technician will act as advisor to COR as stated prior. Service hours and equipment reserves remain the same as noted in Para 1.5.0.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

1.6.2. Quality Control Program. The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide the final written Quality Control Plan (QCP) no later than 10 days after the awarding of the contract and no later than 5 days of any proposed changes to the KO.

1.6.2.1. The Contractor's QCP shall demonstrate its prevention-based outlook by meeting the objectives as stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor's responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement;

procedures for scheduling, conducting and documentation of inspection; addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. Contractor as part of their QCP shall provide metrics reporting of functionality of the servers and workstations with comparisons to functionality, hindrances, and customer complaints with corrective actions.

1.6.2.2. Within 24 hrs. of request from the COR or KO, the contractor shall provide all reports generated as a result of the QCP. This shall include any summary information used to track quality control, including any charts/ graphs.

1.6.2.3. The Contractor's QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor's QCP shall be maintained throughout the life of the contract and shall include the Contractor's procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.3. The Contractor's quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor's responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection;

discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies;

procedures for trend analysis; procedures for collecting and addressing customer feedback/ complaints.

1.6.3.1. Within 24 hours of completion & upon request from the COR, the Contractor shall provide, all reports generated as a result of the Contractor's quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

1.6.3.2. The Contractor's QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor's QCP shall be maintained throughout the life of the contract and shall include the Contractor's procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.1.2. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) workdays from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.1.3. : TheQuality Assurance COR will evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of the surveillance, and the minimal acceptable defects rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.2. Property Management System: The Contractor shall establish a system to manage Government Furnished Equipment (GFE) in its possession to control, use, preserve, protect, repair and maintain. The Property Management System (PMS) must be adequate to satisfy the requirements of Property Management in accordance with (IAW) FAR clause 52.245-1 Government Property.

1.6.2.1. INSTALLATION ACCESS.

1.6.2.1.1. The Contractor shall fully comply with all vehicle inspections and verifications of identification at all Fort Benning Access Control Points (ACPs). Contractors shall obtain appropriate passes to be permitted onto Fort Benning. If appropriate documentation is not presented at gate, then contractor vehicles will be searched.

1.6.2.2. CONSERVATION OF UTILITIES.

1.6.2.2.1. The Contractor shall instruct employees in utilities conservation practices and be responsible for operating under conditions which preclude the waste of utilities as follows:

1.6.2.2.2. Lights shall be used only in areas where and when work is actually being performed.

1.6.2.2.3. Employees shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

1.6.2.3. If used, water faucets or valves shall be turned off after the required usage has been accomplished.

1.6.2.4. SAFETY REQUIREMENTS.

1.6.2.4.1. The Contractor shall comply with OSHA and all pertinent provisions of the publication 29 CFR 1910 and EM 385-1-1 and all local, State and Federal safety laws, rules and regulations, including environmental. Any apparent conflict with the requirements of the contract and above shall be immediately brought to the attention of the Contracting Officer or his authorized representative for final resolution. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, rules and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the Contracting Officer or his authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected.

1.6.2.4.2. Equipment Safety. Any equipment used in performance of this contract may be inspected by the COR at any time. If the equipment is at any time deemed unsafe or unserviceable by the COR, the Contractor shall remove equipment from the area immediately.

The Government does not assume and hereby specifically disavows any duty to inspect the equipment in order to assure safe operation. The Contractor or subcontractor(s) at any tier are at all times responsible for assuring equipment is used in a safe, responsible manner. The Contractor shall in all cases ensure any equipment used in the performance of this contract is in a safe and serviceable condition.

1.6.2.4.3. Personnel Safety. The Contractor shall provide safety barriers or tape to show work area. The Contractor shall immediately correct all safety deficiencies upon findings or notification of the deficiencies. Contractor shall notify the COR of the corrective action to be taken. The Contractor shall not leave equipment unattended while in use or unsecured while at the work site.

1.6.2.4.4. Accident Protection and Emergency Medical Treatment. All work crews, office personnel and the COR shall be provided with information pertaining to the Contractor's arrangement for emergency medical treatment. This information shall include the following:

Local Hospital: Name Phone No:

Local Ambulance: Name Phone No:

Local Doctor: Name Phone No:

1.6.3. Recognized Federal Holidays. The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The recognized federal holidays include:

New Year's Day Labor Day

Martin Luther King Jr.'s Birthday Columbus Day

Washington's Day Veteran's Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.3.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.6.3.2. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.6.3.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.6.3.2.2. Reschedule the work on any day that is mutually satisfactory.

1.6.4. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 07:30 AM to 04:30 PM; Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized.

Contractor personnel shall not exceed a 40-hour work week; flexible work schedule may be considered. Any deviation from this time period will be coordinated with the COR and a minimum of 48 hours in advance.

1.6.5. : Place of Performance IAW PARC Policy Alert 14-33, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13. Contractor shall have routine access to Government-controlled facilities. All work for this project will be performed at the MACH campus, and all outlying clinics and buildings which have CCTV and Access Control components that are connected to MACH's Lenel OnGuard System, Fort Benning, GA. These installations include

W911SF26QA012

https://www.us.army.mil/suite/doc/41924024

Consolidate Troop Medical Clinic, Sledgehammer Troop Medical Clinic, Harmony Church Troop Medical Clinic, Winder Troop Medical Clinic, MACH Refill Pharmacy, and other installations designated by COR and acquired under the purview of MACH's physical security.

1.6.6. Security Requirements: Contractor personnel shall have (all contractor personnel to include technical personnel, personnel working on programming/ configuration of the OnGuard system or requiring access into Martin Army Community Hospital Local Area Network (MACH LAN) shall have a SECRET level of security clearance and signed non-disclosure agreement with MACH.

Personnel must maintain and hold a SECRET level of security and must match the requirement's DD254. Secret-level security clearance must be held at the time of application and must maintain the level of security required for the duration of the contract. The security requirements are in accordance with the attached DD254. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8570.

1.6.6.1. (Include details for 1.6.6) How to submit security clearance requests, 2) Exact office location, 3) Documents required, 4) include the applicable data systems, JPAS, eQuip, etc, and 5) the website. Ensure we provide them with sufficient Phase-In days to obtain clearance. The current process to apply for an industrial personal security clearance is as follows:

a. Originate the request through your Contractor Company Facility Security Officer (FSO) based on bona fide contractual occupational requirement. Individuals cannot apply for a personnel security clearance application on their own. The security clearance process begins when a company determines that an employee or candidate for employment requires a personnel security clearance to access classified information in order to perform the duties of his or her position. If the applicant has never held a personnel security clearance, or if their previous clearance was terminated more than 24 months ago, this is referred to as an initial clearance. The employee must complete an Electronic Questionnaire for Investigations Processing (e-QIP), signature pages and submit fingerprints electronically for all initial investigation requests.

b. Requests for clearances are sent to the Personnel Security Management Office for Industry (PSMO-I) which can issue interim clearances for industry personnel on behalf of the DoD and User Agencies under the National Industrial Security Program. The kind, or type, of investigation conducted depends on the access level that the individual is required to perform his or her official duties. For access to CONFIDENTIAL or SECRET information, a National Agency Check with Local Agency Checks and Credit Check (NACLC) is completed. For access to TOP SECRET or Sensitive Compartmented Information (SCI) information, a Single Scope Background Investigation (SSBI) is required.

Average Investigation timelines (days) for FY15 were as follows:

NACLC: 75

PHASE/SSBI -PR: 230

SSBI: 177

Upon the completion of the background investigation, DoD Adjudications Facilities adjudicates the case. The adjudicator considers the following factors when evaluating an individual's conduct:

1. The nature, extent and seriousness of the conduct

2. The circumstances surrounding the conduct, to include knowledgeable participation

3. The frequency and recency of the conduct

4. The individual's age and maturity at the time of the conduct

5. The extent to which participation is voluntary.

6. The presence or absence of rehabilitation and other permanent behavioral changes

7. The motivation for the conduct

8. The potential for pressure, coercion, exploitation, or duress; and

9. The likelihood of continuation or recurrence of the conduct

Each case is judged on its own merits and the final determination is the responsibility of the specific department or agency that adjudicates the clearance eligibility. Any doubt regarding whether access to classified information is clearly consistent with national security must be resolved in favor of national security.

d. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs; for more information, please visit http://www.dss.mil/psmo-i/indus_psmo-i_process_applicant.html.

e. Safeguarding Controlled Unclassified Information (CUI). During normal duty hours, the Contractor shall place information determined to be CUI in an out-of-sight location, if visitors, casual traffic, and other non- Government/Non-Contractor personnel have access to the work area. During non-duty hours and at the close of business, the Contractor shall store CUI records, so as to preclude unauthorized access. The transmission, termination of, and disposal of, CUI documents will be consistent with Army Regulations (AR) 380-5, Protection of CUI, Information and Installation Policy.

f. Network Access. Contractor personnel requiring access to Government-owned computer networks must obtain the proper background level of investigations, with favorable results, at the Contractor's expense, prior to being issued a user identification and password IAW AR 380-67 and AR 380-5. Additionally, Contractor employees and associated subcontractor employees must complete the DoD IA, Information Awareness training, before issuance of network access, and annually thereafter.

g. Accounting for Common Access Cards (CACs) for Contractor Personnel Departing

CAC Issuance and Revocations: DoDI 5200.46, September 9, 2014

A CAC will not be issued (or maintained) by a person if there is a reasonable basis to believe, based on the individual's criminal or dishonest conduct, that issuance of a CAC poses an unacceptable risk.

a. An individual's conduct involving questionable judgment, lack of candor, dishonesty, or unwillingness to comply with rules and regulations can raise questions about his or her reliability or trustworthiness and may put people, property, or information systems at risk. An individual's past criminal or dishonest conduct may put people, property, or information systems at risk.

b. Therefore, conditions that may be disqualifying include:

(1) A single serious crime or multiple lesser offenses which put the safety of people at risk or threaten the protection of property or information. A person's convictions for burglary may indicate that granting a CAC poses an unacceptable risk to the U.S. Government's physical assets and to employees' personal property on a U.S. Government facility.

(2) Charges or admission of criminal conduct relating to the safety of people and proper protection of property or information systems, regardless of whether the person was formally charged, formally prosecuted, or convicted.

(3) Dishonest acts (e.g., theft, accepting bribes, falsifying claims, perjury, forgery, or attempting to obtain identity documentation without proper authorization).

(4) Deceptive or illegal financial practices such as embezzlement, employee theft, check fraud, income tax evasion, expense account fraud, filing deceptive loan statements, or other intentional financial breaches of trust.

(5) Actions involving violence or sexual behavior of a criminal nature that poses an unacceptable risk if access is granted to federally controlled facilities and federally controlled information systems. For example, convictions for sexual assault may indicate that granting a CAC poses an unacceptable risk to the life and safety of persons on U.S. Government facilities.

(6) Financial irresponsibility may raise questions about the individual's honesty and put people, property or information systems at risk, although financial debt should not in and of itself be cause for denial.

(7) Deliberate omission, concealment, or falsification of relevant facts or deliberately providing false or misleading information to an employer, investigator, security official, competent medical authority, or other official U.S. Government representative, particularly when doing so results in personal benefit or which results in a risk to the safety of people and proper safeguarding of property and information systems."

Compliance with HSPD-12: On 07 Mar 14, the Secretary of the Army published Army Directive 2014-05, which establishes HSPD-12 investigative and adjudicative policy and procedures to support credentialing determinations for the issuance of CACs to eligible Army Contractor personnel. HSPD-12 mandates a Government wide standard for secure and reliable forms of identification issued by the Federal Government for physical access to federally controlled facilities and/or logical access to federally controlled information systems. The CAC is the DoD federal personal identity verification credential.

The purpose of security screening is to ID those persons who may pose a threat to good order and discipline on Fort Benning by either denying them access or placing restrictions on their movement.

The following criteria will be used as a guideline for determining denial of access to Fort Benning:

(1) (U) Any record of a felony conviction for a crime (includes murder, rape, sale of illegal drugs, grand theft, arson, and kidnapping).

(2) (U) Three or more misdemeanor convictions within the past five years (includes assault, theft of $500 or less, and excludes traffic violations).

(3) (U) VCC personnel will NOT relay the source of the information to the visitor (e.g. visitors will not be told that the information comes from the Bars and Suspension List or from NCIC screening). Subjects are not authorized to view the information under any circumstances.

(4) (U) The SC is the final approval authority for any adjudication request for access denial.

If CTRs meet access control standards of Army Directive 2014-05 (Policy and Implementation for Common Access Card Credentialing and Installations Access for Uncleared Contractors, dated 7 Mar 14) then DoD Consolidated Adjudications Facility (CAF) will conduct centralized adjudications of favorable HSPD-12 background investigations. The DoD CAF will forward investigations that cannot be favorably adjudicated to the Defense Office of Hearings and Appeals (DOHA) for a final credentialing determination. The Contractor shall complete the Updated Personal Identity Verification of Contractor Personnel for Common Access Cards (CACs) form contained as Technical Exhibit H which will be provided to the COR NLT the 10th day of each month.

The Contractor shall immediately report any lost CAC or Government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other Government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other Government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

(1) In the event a contractor employee separates without advance notice (either quits or is terminated), the contractor shall immediately notify the Trusted Agent (TA) who will ensure CAC permissions are revoked the same day. In various instances a contractor employee may not be on task (working) due to furloughs, suspensions pending the outcome of an investigation, or the contract reaches the end of the period of performance (POP) and renewal is anticipated but not yet complete. During these occurrences, the TA or a representative from the contractor (TA's choice) will collect and retain the CACs of the affected contractor personnel residing in the local area;

however, CAC permissions will not be revoked in the Trusted Associate Sponsorship System

(TASS). Collecting CACs however, may not be feasible for contractor personnel located in remote locations. When contractor personnel return to work under the contract, they will retrieve their CAC from the responsible party who collected it.

(2) The contractor shall include a monthly report listing contractor employees who departed during the previous month and the date their CACs were turned in using the format listed below.

Physical Security Plan. This portion of the Contractor's security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-13, and 190- 51; Department of Defense (DOD) 4500.9-R, and Department of Defense Instruction (DODI)

5100.76 and DODI 5220.22, and applicable Fort Benning regulation or policies. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13.

Key Control. The Contractor shall include in the physical security section of the Contractor's security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

In the event keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor's security program.

Information Security Plan.

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