Single Hauler Collection and Disposal Scope of Services FINAL VERSION.docx

SINGLE HAULER

COLLECTION AND DISPOSAL SCOPE OF SERVICES

Section 1. Definitions. The following terms, words and phrases, and their derivatives, as used in the Invitation to Bid, Proposal Form documents, Ordinances, and Contracts, shall have the following meanings:

A. “Building Refuse” shall mean waste materials from the demolition, construction, remodeling and repair operations on residences, a small amount of which shall be accepted by the contractor as the normal amount of refuse from households if the quantity can fit in the provided container. In greater quantity, it shall not be regarded as building refuse but as construction debris and shall be removed by a building or demolition company employed by the owner/occupant.

B. “Bulk Items” shall mean large pieces of furniture, bed springs, mattresses, appliances and other discarded materials incidental to the usual major routine of housekeeping, including, but not limited to, washers, dryers, air conditioners, microwave ovens, humidifiers, dehumidifiers, stoves, refrigerators, hot water heaters, carpets and pads, furniture, storm doors and windows (provided all glass is removed, broken and placed in a sealed container for pick up) lawn furniture, fence parts or sections no larger than 3' x 8', and similar household rubbish, but excluding tree branches or logs, stumps, large parts of cars, dirt, building materials, bricks, concrete blocks, railroad ties and landscaping timbers; provided, however, incidental and reasonable quantities of such materials shall not be considered a bulk item if reduced to smaller dimensions and placed in the container approved by the Township and Village for weekly collection of Mixed Waste without exceeding weight limitations

C. “Designated Single Waste Hauler” means any person awarded a contract by the Township and Village to engage in the business of collecting mixed waste and recyclable materials from single family generation sites within the Township and Village and hauling, transporting or disposing of such materials.

D. “Field Supervisor” shall mean an employee of the Designated Single Hauler to oversee the collection of waste in the field.

E. "Garbage" shall mean rejected food wastes including waste accumulation of animal, fruit or vegetable matter used or intended for food or that attends the preparation, use, cooking, dealing in or storing of meat, fish, fowl, fruit or vegetable.

F. "Hazardous and Flammable Materials" shall mean those materials which are explosive or which would be hazardous to the health, safety and welfare of any haulers or workers or to those employees in the operation of an incinerator plant for the disposal of refuse. These materials would, by way of illustration, but not by limitation, include and be similar to the following: gasoline, fuel oil, kerosene and other petroleum products as well as chemical products, including a large volume of pressurized containers, that would be dangerous to the operation of an incineration process and industrial products that would be hazardous or dangerous to the operation of an incineration process.

G. "Hazardous Waste" shall mean, any household waste material customarily generated by a single family generation site that may be described as ignitable, reactive, corrosive, or toxic, or other such materials as defined by the Natural Resources and Environmental Protection Act, being Act 451 of the Public Acts of 1994, as amended, (“Act 451"), including both wet and dry cell batteries.

H. “Mixed Waste” shall mean a mixture of solid waste, refuse, rubbish, garbage, brush, building refuse (within defined limits) and recyclable materials excluding yard waste, generated by a single-family generation site.

I. “Owner/Occupant” shall mean, unless the Township and/or Village is notified in writing to the contrary, the person whose name appears on the most recent tax assessment roll of the Township.

J. “Person” shall mean any individual, firm, owner, occupant, tenant, corporation, partnership, limited liability company, association or joint venture responsible for the single-family generation site.

K. "Recyclables" shall mean specific garbage, rubbish or solid waste that is required to be picked up separately for the purpose of recycling. These items shall include, but not be limited to, newspapers, glass containers, metal cans, Type 1 and Type 2 plastics, and household batteries.

L. “Single Family Generation Site” shall mean a single-family dwelling unit which generates garbage, recyclable materials, rubbish and solid waste that is not attached to any other dwelling unit by any means, excluding dwelling units in mobile home parks. Two-family dwellings, commonly referred to as duplexes, shall be included in this definition.

M. “Rubbish” shall mean wastepaper, household plastic, empty tin cans and glass containers, if cleaned of contents, wood or wood products of under three (3") inch diameter and three (3') feet in length, paper products, books, magazines, glass, crockery, stone, concrete and similar materials.

N. "Solid Waste" shall mean putrescible and non-putrescible solid wastes, except body wastes and includes garbage, rubbish, ashes, incinerator ash, incinerator residue and street cleanings, but does not include ferrous or non-ferrous scrap directed to a scrap metal processor or to a reuser of ferrous or non-ferrous products.

O. “Special Collection” shall mean any collection of refuse at a time other than the regularly scheduled once per week collection, or of a volume or quantity of refuse exceeding the limitations of Township or Village Ordinance whether requested by an owner or occupant or the Township or Village to eliminate a violation of Ordinance.

P. “Supervisor” shall mean the Supervisor of the Township of Armada or his/her duly appointed agent or representative.

Q. “Township” shall mean the Township of Armada.

R. “Village” shall mean the Village of Armada.

S. Yard waste/lawn debris shall mean residential grass clippings, leaves, weeds, twigs, prunings, shrub clippings, garden wastes, old potting soil and dirt incidental to minor yard work, small shrubs and bushes, as well as bundled residential tree and shrub branches less than six inches (6") in diameter and no longer than five feet (5') in length.

Section 2. Single Hauler Collection and Disposal Scope of Services. The Designated Single Hauler shall provide the labor, material, and equipment necessary to provide the following scope of services:

A. Weekly, curb and roadside collection and disposal of Mixed Waste generated by single family generation sites in the Township and Village. This scope of service will be started and completed by the Designated Single Hauler on the service days of the week and between the hours as approved by the Township and Village. The Township will have two service days per week to complete collection within its geographic boundaries, and the Village will have one service day per week.

A Person occupying the single-family generation site is responsible for collecting the Mixed Waste in a 95-gallon cart supplied by the Designated Single Hauler and approved by the Township and Village for this purpose. An Owner/Occupant may purchase up to two additional approved 95-gallon carts for weekly collection and disposal of Mixed Waste. The approved 95-gallon cart(s) shall be placed curbside or roadside prior to collection time by the Designated Single Hauler. Mixed Waste generated by a single-family generation site in the Township or Village placed curbside or roadside in a container other than the approved 95-gallon cart shall not be collected as part of this weekly scope of service.

B. Monthly, curb and roadside collection and disposal of Bulk Items generated by single family generation sites in the Township and Village. Collection of bulk items from single family generation sites will be started and completed by the Designated Single Hauler on the first service day every month and between the hours approved by the Township and Village for collection of Mixed Waste [Scope of Service A. above]. The Designated Single Hauler will bid a single combined unit price for Scope of Services A. [Mixed Waste] and B. [Bulk Items].

C. Weekly, curb and roadside collection and disposal of Recyclables generated by single family generation sites in the Township and Village. This scope of service will be started and completed by the Designated Single Hauler on the same service day and between the same times approved by the Township and Village for collection of Mixed Waste [Scope of Service A. above].

A Person occupying the single-family generation site is responsible for collecting the Recyclables in a 64-gallon cart supplied by the Designated Single Hauler and approved by the Township and Village for this purpose. An Owner/Occupant may purchase one additional approved 64-gallon carts for weekly collection and disposal of Recyclables. The approved 64-gallon cart(s) shall be placed curbside or roadside prior to collection time by the Designated Single Hauler. Only Recyclables will be collected from the approved 64-gallon carts.

D. Seasonal, weekly, curbside collection and disposal of Yard Waste/Lawn Debris generated by single family generation sites in the Village, only. During the annual period of April 1st through November 30th, this scope of service will be started and completed by the Designated Single Hauler on the same service day and between the same times approved by the Village for collection of Mixed Waste [Scope of Service A. above]. A Person occupying the single-family generation site is responsible for collecting the following acceptable Yard Waste/Lawn Debris items for collection and disposal by the Designated Single Hauler in the approved means:

E. Seasonal, weekly curbside collection and disposal of Christmas Trees generated by single family generation sites in the Village, only. During the annual period of December 26th through January 15th, this scope of service will be started and completed by the Designated Single Hauler on the same service day and between the same times approved by the Village for collection of Mixed Waste [Scope of Service A. above]. A Person occupying the single-family generation site is responsible for placing a Christmas tree, free of lights and decorations of any type, at the curb or roadside for collection.

Christmas trees shall be exempt from the size requirements and shall be separately picked up or chipped as part of the regularly scheduled collection of Mixed Waste [Scope of Service A. above]. No additional compensation will be provided to the Designated Single Hauler for this Scope of Service. Christmas trees placed out at any time other than the above-described period shall be collected as part of the regular refuse collection.

F. Provision of 6-yard containers / Serviced Weekly. The Designated Single Waste Hauler to supply and service weekly 6-yard containers at locations approved by the Township and/or Village. It is anticipated that the Township will deploy two 6-yard containers and the Village one 6-yard container. Other 6-yard containers may be ordered by the Township and/or Village from time to time for other municipal sites. The Designated Single Waste Hauler shall bid a unit price for the rental, transportation, and disposal of the material deposited in the above-described containers. The invoice for provision of 6-yard container(s) will be based on the unit price bid and paid by the municipality ordering the container(s) being serviced.

G. Monthly Collection and Disposal of Mixed Waste, Bulk Items, and Recyclables. The Township-owned and operated Transfer Station, located at 21327 Armada Ridge Road, shall be the site for monthly collection and disposal of Mixed Waste, Bulk Items, and Recyclables deposited by Township and Village residents. On the third Saturday of every month, from 9:00 a.m. to 1:00 p.m., the designated Single Waste Hauler shall provide all necessary equipment and personnel to collect and properly dispose of Mixed Waste and Recyclables deposited by Township and Village residents. Invoicing for services provided under this Scope of Work shall be based on the annual cost bid awarded by the Township and paid by the Township.

Garbage Disposal Containers The bid shall include all costs to provide sufficient laborers (currently 5–6) and adequate containers to:

· Collect accepted garbage items from confirmed Township and Village residents,

· Monitor the gate for allowable items and maintain proper traffic flow, and

· Properly dispose of all collected items during the times required by the contract.

Containers must be suitable for garbage collection, such as packer trucks or roll-off containers. All containers and vehicles must be removed from the site by the following Monday.

There will be two bulk item collection days annually, on the April and October dates, during which bulky items will be accepted.

Recycling Collection Containers The bid shall include all costs to provide sufficient containers to collect all accepted recyclable items from Township residents during the times required by the contract and to properly dispose of all collected recyclables. Containers must be suitable for recycling collection. All containers and vehicles must be removed from the site by Monday, following the collection day.

Note: If roll-off containers are to be used, all large items shall be turned away at the gate except on the two designated bulk item collection days. The Transfer Station is intended for household garbage only and is not for building materials or large household items such as couches, patio furniture, carpeting, or any items that cannot fit into a trash bag or standard garbage container. Exceptions may be made with approval of the Township Supervisor.

H. Billing of Owners/Occupants of Single-Family Generation Sites for Performance of Scope of Services. The Designated Single Waste Hauler is responsible for the billing of the Owner/Occupant of single family generation sites for Scope of Service A. and B. [Weekly Collection and Disposal of Mixed Waste and Monthly Collection and Disposal of Bulk Items], Scope of Service C. [Weekly Collection and Disposal of Recyclables], Scope of Service D. [Seasonal Weekly Collection and Disposal of Yard Waste/Lawn Debris, Village Only], at the unit prices bid per single family generation site as awarded by the Township and Village. Only one billing fee may be charged per single family generation site, regardless of the number of scope of services rendered.

The Designated Single Waster Hauler may charge and collect a billing fee per bill based on unit prices bid for a quarterly billing cycle (four bills per year) or an annual billing cycle (one bill per year) where the owner/occupant pays the total annual Scope of Services in advance.

A billing fee will not be charged for Scope of Service E. [Seasonal weekly curbside collection and disposal of Christmas trees generated by single family generation sites in the Village], Scope of Service F. [Provision of 6-yard containers] and Scope of Service G. [Monthly collection and disposal of Mixed Waste/Bulk Items and Recyclables deposited at the Township owned and operated Transfer Station]. Residents shall have the ability to temporarily suspend waste collection services and the associated fees in cases of unforeseen circumstances, such as extended relocation for medical or other qualifying reasons.

Section 3. Administrative Specifications.

A. Single Family Generation Sites. The number of single-family generation sites within the Township and Village may change during the term of the Contract. The Designated Single Waste Hauler shall provide the applicable Scope of Services identified in Section 2 to each single-family generation site. The Township and Village will assist in providing a list of the single-family generation sites to be serviced under the Contract. Collection from the single-family generation sites shall start on the first scheduled collection day as approved by the Township and Village following the date commencement of operations on or about March 1, 2026.

B. Designated Single Waste Hauler Compensation. The Designated Single Waste Hauler shall bill the Owner/Occupant of single-family generation sites on a quarterly or annual basis in accordance with the unit rates awarded by the Township and Village for the Scope of Services rendered. The sole basis of compensation for services provided by the single-family generation sites shall be the payments made by the Owner/Occupant of single-family generation sites. No payments will be made by the Township and/or Village for services rendered to single family generation sites.

C. Disposal Sites. The Designated Single Waste Hauler is responsible for providing for the disposal of mixed waste, bulk items, solid waste, and yard waste/lawn debris for the term of Contract at site(s) which meet the requirements of Part 115 of Act No. 451 of the Public Acts of 1994, State of Michigan, as amended. The Designated Single Waste Hauler agrees to and assumes complete responsibility for securing any and all permits, licenses, privileges or rights of any nature whatsoever necessary for the collection and disposal of solid wastes which are or might be necessary and required of the Designated Single Waste Hauler by any authorized governmental agency.

The Contractor further agrees to abide by any and all rules and regulations that are imposed by any authorized agency or unit of government, including the Township and Village, and to hold the Township and Village harmless from any violation there from. The Designated Single Waste Hauler further agrees to assume responsibility for paying all disposal fees and other financial obligations for all materials collected and disposed of at the facilities provided by the Designated Single Waste Hauler.

In the event that the State of Michigan, Macomb County, or other governmental unit imposes any new or increased fee, tax, or surcharge on the hauling, disposal, or processing of solid waste or recyclables, which fee, tax, or surcharge leads to an increase in the cost of providing the scope of services set forth in the Bid, the Township and Village agree to negotiate additional compensation to Designated Single Waste Hauler to the extent of such new or increased fee, tax, or surcharge.

Similarly, if any such fee, tax, or surcharge should sunset or otherwise be eliminated, Designated Single Waste Hauler shall immediately cease any invoicing or collection of same on its monthly bills. The Designated Single Waste Hauler shall make all arrangements necessary for disposing of, as well as any short time storage of, all collected solid waste outside the limits of the Township and Village.

The Designated Single Waste Hauler must notify the Township and Village in writing of the location of the disposal site(s) to be used, including sites utilized for composting and recycling of material, and must furnish evidence that the site(s) meets the requirements of all applicable laws and regulations. The Designated Single Waste Hauler shall provide the Township and Village with any applicable operating license for each of the disposal, recycling, and/or composting site(s). In the event it becomes necessary for the Designated Single Waste Hauler to change the disposal, recycling, and/or composting site(s) during the term of the Contract, the Designated Single Waste Hauler shall be required to notify the Township and Village in writing of said change and submit documents verifying that the site(s) meet the requirements of Act No. 451 of the Public Acts of 1994, State of Michigan, as amended. A copy of the facility's license must also be submitted to the Township and Village.

D. Bond and Insurance Requirements.

1. Bid Bond. Each bid must be accompanied by a bond executed by a surety company licensed to do business in the State of Michigan and approved by the Township and Village, or a cashier’s check jointly payable to the Township of Armada and Village of Armada in the amount of One Hundred Thousand and 00/100 ($100,000.00) Dollars. The bid bond will serve as a guarantee on the part of the bidder that it will, if called upon to do so, accept and enter into the Contract to perform the work covered by the bid at the rates stated therein. Checks and bonds will be returned promptly after the Township/Village and the selected bidder have executed the Contract; or, if no bid has been selected within ninety (90) days after the date of the opening of the bids, upon demand of the bidder any time thereafter, so long as it has not been notified of the acceptance of its bid.

2. Performance Bond. The Designated Single Waste Hauler shall, at its sole cost and expense, obtain and maintain during the term of the Contract, a corporate surety bond with a United States Surety Company authorized to do business in the State of Michigan and found acceptable by the Township and Village attorneys, in the amount of Three Hundred Fifty Thousand ($350,000.00) Dollars to guarantee full performance of its obligations and faithful adherence to all requirements of the Contract Documents. The Designated Single Waste Hauler shall provide this corporate surety bond to the Township and Village no later than thirty (30) days prior to commencement of operations. The bond shall contain the following endorsement:

“It is hereby understood and agreed that this bond may not be canceled by the surety nor any intention not to renew be exercised by the surety until sixty (60) days after receipt by the Township and Village by registered mail, a written notice of such intent to cancel or not to renew.”

All bidders shall include a letter from their bonding agent (Attachment __) indicating that upon award of the contract, they will be able to secure a Performance Bond complying with the foregoing requirements.

3. Worker's Compensation Insurance. The Designated Single Waste Hauler shall procure and maintain during the life of the contract Workers' Compensation Insurance for all employees employed at or in the vicinity of the contractor's property, or any property used in connection with the contractor's operation, or in carrying out any work related to the contract. This insurance shall comply with all applicable rules and regulations and ordinances of the Township, Village, and the State of Michigan. The Designated Single Waste Hauler shall furnish to the Township and Village a certificate of compliance with Workers' Compensation of the State of Michigan throughout the term of the contract.

4. Commercial General Liability Insurance. The Designated Single Waste Hauler shall procure and maintain during the term of the contract, Commercial General Liability Insurance on an "Occurrence Basis" with limits of liability not less than $3,000,000.00 per occurrence and aggregate, Personal Injury, Bodily Injury, and Property Damage. Coverage shall include the following extensions: a. Contractual liability b. Products and completed operations c. Independent Contractor Coverage d. Broad form General Liability Extensions or equivalent.

5. Motor Vehicle Liability: The Designated Single Waste Hauler shall procure and maintain during the term of the contract Motor Vehicle Liability Insurance, including Michigan No-Fault Coverages, with limits of liability of not less than $3,000,000.00 per occurrence combined single limit Bodily Injury and Property Damage. Coverage shall include all owned vehicles, all non-owned vehicles and all hired vehicles.

6. Pollution Liability. The Designated Single Waste Hauler shall procure and maintain during the term of the contract, Pollution Liability Insurance coverage with limits of liability not less than Three Million Dollars ($3,000,000) per claim made, for damages arising out of discharges of polluting materials, subject to an annual aggregate limit of Five Million Dollars ($5,000,000), including, but not limited to, the collection, transportation, storage, and removal of all hazardous waste. The aggregate limit is to apply on a per job basis. The Township and Village, their respective employees, agents, elected and appointed officials, boards, and commissions shall be named as additional insured.

7. Additional Insured. Following the official award of bid by the Township and Village, the Commercial General Liability Insurance, Motor Vehicle Liability, and Pollution Liability as described above shall include an Additional Insured endorsement as follows: "The Township of Armada and Village of Armada, including all their respective employees and volunteers, agents, elected and appointed officials, boards, and commissions. It is understood and agreed by naming the Township of Armada and Village of Armada as additional insured, coverage afforded is considered to be primary and any other insurance coverages that the Township and Village may have in effect shall be considered secondary and/or excess."

8. Proof of Insurance Coverage the Designated Single Waste Hauler shall provide the Township and Village, at the time the contracts are returned executed by its authorized representative(s), a Certificate of Insurance as well as the required endorsements. In lieu of required endorsements, if applicable, a copy of the policy sections where coverage is provided for additional insured and cancellation notice would be acceptable. Copies or certified copies of all policies mentioned above shall be furnished, if requested. If any of the above coverages expire during the term of the contract, the Designated Single Waste Hauler shall deliver renewal certificates, endorsements and/or policies to the Township and Village at least ten (1 0) days prior to the expiration date.

If the required insurance (with the exception of the Additional Insured Endorsement) is already in place, please include a copy of the Certificate of Liability Insurance with your bid. However, if required insurance is not already in place when submitting bid, contractors shall include a letter from their insurance agent (Attachment __) indicating that they will be able to secure a Certificate of Liability Insurance upon award of the contract.

E. Assignment. No assignment or subcontracting of the duties imposed upon the Designated Single Waste Hauler under the Contract shall have legal effect without the formal approval by the Township and Village. The determination as to whether to approve a proposed assignment or subcontracting of duties shall be in the sole and exclusive discretion of the Township and Village.

No assignment, subcontract or transfer of the Contract, whether approved by the Township and Village or not, shall be construed as making the Township and Village a party to such assignment or transfer or subject the Township and Village to liability of any kind to any subcontractor, assignee or transferee. No subcontract, assignment or transfer of the Contract shall under any circumstances relieve the Designated Single Waste Hauler of its liability and obligations under the Contract and all transactions with the Township and Village must and shall be through the Designated Single Waste Hauler, unless otherwise agreed in writing by the Township and Village.

F. Laws and Regulations to be Observed. The Designated Single Waste Hauler shall always observe and comply with all Federal and State laws, local ordinances and rules and regulations related thereto. The Designated Single Waste Hauler shall indemnify and save harmless the Township, Village, their respective employees, agents, elected and appointed officials, boards, and commissions, against any claim of liability arising from or based on the violation of any law, ordinance or regulation whether by the Designated Single Waste Hauler, its employees or any approved subcontractors.

G. Indemnification. To the fullest extent permitted by law, the Designated Single Waste Hauler expressly agrees to indemnify and hold the Township of Armada and Village of Armada (collectively the Municipalities), their respective elected and appointed officials, employees, and volunteers and others working on behalf of the Municipalities harmless from and against all loss, cost, expense, damage, liability, or claims, whether groundless or not, arising out of the bodily injury, sickness, or disease (including death resulting at any time therefrom) which may be sustained or claimed by any person or persons, or the damage or destruction of any property, including the loss of use thereof, based on any act or omission, negligent or otherwise, of Designated Single Waste Hauler or anyone acting on its behalf in connection with or incident to the contract or the work to be performed thereunder, except that the Designated Single Waste Hauler shall not be responsible to the Municipalities on indemnity for damages caused by or resulting from the Municipalities sole negligence; and the Designated Single Waste Hauler shall, at its own cost and expense, defend any such claim and any suit, action, or proceeding which may be commenced hereunder, and the Designated Single Waste Hauler shall pay any and all judgments which may be recovered in any such suit, action, or proceeding, and any and all expense, including, but not limited to, costs, attorneys' fees, and settlement expenses which may be incurred therein.

All bidders shall sign and include as a Bid Form document a signed Indemnity and Hold Harmless in the form letter labeled Attachment __.

H. Township/Village not Liable for Delay. In no event shall the Township or Village be liable or responsible to the Designated Single Waste Hauler or to any other person for or on account of any stoppage or delay of the scope of services to be performed under the Contract arising from an injunction or other legal or equitable proceeding, or from or by on account of any delay for any cause over which the Township or Village has no control.

I. Taxes. The Designated Single Waste Hauler shall pay all Federal, State and local taxes including, but not limited to, property taxes, sales taxes, social security taxes and income taxes, which may be assessable for fees paid by owner/occupants of single family generation sites, and the labor, material, equipment, real estate or any other items necessary in performance of the scope of services pursuant to the Contracts. The Designated Single Waste Hauler shall not charge or collect Michigan State Sales Taxes on the fees paid by Township and Village for provision of 6-yard containers and monthly collection and disposal of Mixed Waste and Recyclables deposited at the Township owned and operated Transfer Station.

J. Independence of Designated Single Waste Hauler. The relationship between the Designated Single Waste Hauler and the Township and Village is contractual and the Designated Single Waste Hauler is not, in the performance of the Scope of Services, an agent or employee of the Township or Village.

Section 4. Operational Specifications.

A. Schedules and Routes. The Designated Single Waste Hauler, prior to the commencement date of the scope of services, shall furnish to the Township and Village a collection schedule and route maps for each section of the Township and Village for approval. Any amendment to the approved schedule and/or routes requires approval by the Township and Village, as applicable.

The Designated Single Waste Hauler shall, at its own expense, send a written notice to Owner/Occupant of a single-family site of generation, of the day of the week on which mixed waste/bulk items, recyclables, and seasonal yard waste/lawn debris (Village, only) is to be collected and any amendments to the approved schedule. The required notice shall contain the following information: (a) the approved collection day of the week; (b) name, address and contact information for the telephone number of the Designated Single Waste Hauler; the proper location for placement of the 95 gallon and 64 gallon carts; and, (c) the allowable times for placement of the carts and other allowable collection items at the curb or roadside for collection.

B. Collection Trucks and Equipment. The Designated Single Waste Hauler shall at all times during the term of the Contract use modern, clean, and properly sized collection trucks and deploy best practices for the collection and disposal of mixed waste/bulk items, recyclables, and seasonal yard waste/lawn debris (Village, only).

The Designated Single Waste Hauler shall provide a sufficient number of collection trucks manned by the number of trained personnel to enable it to complete the entire Scope of Services required under the Contract on the single service day, and within hours, approved by the Township and Village, including provision of supplemental collection trucks and trained personnel during those periods of the calendar year when waste collections are at peak volumes.

In the event of a collection truck or other equipment experiences a failure while completing the Scope of Services in the Township or Village, the Designated Single Waste Hauler shall take immediate action to have the collection truck or equipment transported to a repair facility and replaced by a collection truck or equipment to enable the Designated Single Waste Hauler complete the Scope of Services on the service day and within the hours approved by the Township and Village.

The collection trucks and equipment shall be cleaned regularly and maintained in good condition and order. Each collection truck shall always bear a visible assigned number and the name and logo of the Designated Single Waste Hauler.

The Designated Single Waste Hauler acknowledges that leakage or deposit of the contents from its collection trucks on the roads and streets within the Township and Village is a violation of the municipal ordinances of the Township and Village. Therefore, the Designated Single Waste Hauler shall immediately remove any contents or leakages from its collection trucks that are deposited on the roads and streets within the Township and Village.

C. Designated Storage / Maintenance Facility. All bidders shall identify the storage and maintenance facility, as well as the staging location, if any, for their fleet of collection trucks to be deployed in completing the Scope of Services on the Bid Form document labeled as Attachment __.

D. Collection Cart Care and Replacement. The Designated Single Waste Hauler shall exercise all reasonable care and diligence in the handling of the 95 gallon and 64-gallon carts. Designated Single Waste Hauler personnel shall be notified of and required to return every cart to an upright position off the improved portion of the road or street following service. The Designated Single Waste Hauler is responsible for replacing any cart damaged by improper handling within forty-eight (48) hours (excluding Saturday and Sundays) at its sole expense.

E. Impact of Holidays. When an approved service day for the Township and/or Village falls on a recognized holiday, collection shall be delayed one (1) day and collected the day following the recognized holiday, including a Saturday (if the approved collection day is Friday).

Presently, there are six (6) recognized holidays: NEW YEAR'S DAY, MEMORIAL DAY, FOURTH OF JULY, LABOR DAY, THANKSGIVING DAY, CHRISTMAS DAY.

F. Designated Field Supervisor. The Designated Single Waste Hauler shall have at least one (1) full-time Field Supervisor designated and dedicated to the proper and timely administration of the Scope of Services to be provided to the Township and Village. The Field Supervisor shall be familiar with all single-family generation sites in the Township and Village, the approved route for collection, and the representatives of the Township and Village who will be points of contract for communication on the Scope of Services. The designated Field Supervisor shall have the power to troubleshoot and resolve all Owner/Occupant complaints and requests for service.

G. Call Center. In order to effectively handle Owner/Occupant service complaints, the Designated Single Waste Hauler shall maintain a dedicated line in a call center dedicated to resolving service complaints during the term of the Contract. The call center shall be operational Monday through Friday, between the hours of 8:00 a.m. to 6:00 p.m. The Designated Single Waste Hauler shall employ sufficient customer service personnel who understand and communicate effectively in the English language (both in writing and orally) to enable the Designated Single Waste Hauler to resolve complaints regarding collection service in a courteous and efficient manner. The Designated Single Waste Hauler's customer service representatives shall be courteous and professional in all interaction with individuals interacting regarding complaints. Complaints received by the Designated Single Waste Hauler's call center shall be resolved within a twenty-four (24) hour window. Monthly detailed reports are to be provided by the Designated Single Waste Hauler to the Township and Village with all contacts categorized by type of complaint (i.e. refuse, yard waste, missed pick-ups, etc.), location by address, complaint resolution, and other reporting criteria as captured by the Designated Single Waste Hauler.

The Designated Single Waste Hauler shall include the call center’s dedicated phone number in all informational materials distributed or communicated to Owners/Occupants. The Designated Single Waste Hauler shall be responsible for notifying the Township, Village and their respective Owners/Occupants thirty (30) days before the dedicated call center phone number is changed for any reason.

Any Owner/Occupant complaints or calls for service received at the Township and/or Village municipal offices shall be communicated to the Designated Single Waste Hauler’s designated Field Supervisor for investigation; and a written disposition of results returned to the Township and/or Village within 24 hours. A resolution shall be made by the designated Field Supervisor on a daily basis. If the Township and/or Village determines the Designated Single Waste Hauler is at fault and the concern/complaint received is justified, the Designated Single Waste Hauler shall, at its own expense, take remedial action acceptable and satisfactory to the Township and/or Village to resolve the concern/complaint.

H. Closed Roads, Streets and Alleys. Curb and roadside collection shall not be discontinued because public roads, street and/or alley is closed due to construction or other reasons. The Designated Single Waste Hauler shall coordinate their collection from single-party generation sites affected by the road, street or alley closure with all other Township or Village contractors on-site and make all such arrangements deemed necessary to carry out the Scope of Services.

G. Tagging Owner/Occupant Noncompliance. The Designated Single Waste Hauler is not required to collect mixed waste/bulk items, recyclables, and seasonal yard waste/lawn debris (Village, only) determined to be uncollectible based upon manner collected (including weight), the container used, and/or the manner set out by the Owner/Occupant. The Designated Single Waste Hauler shall follow the Federal, State, and municipal laws, regulations, and the Contract service requirements in making the determination of noncompliance. The noncompliant mixed waste/bulk items, recyclables, and seasonal yard waste/lawn debris (Village, only) shall be tagged by the Designated Single Waste Hauler clearly identifying the reason(s) curb and roadside collection in not being made. Tags shall be supplied by the Designated Single Waste Hauler and pre-proved for field use by the Township and Village. Contact information to the Designated Single Waste Hauler’s call center shall be included in the text of the tag.

H. Liquidated Damages. In addition to any other legal right or remedy arising from a breach of a duty arising under the terms and conditions of the Contracts, the Township and/or Village shall have the right to impose and collect from the Designated Single Waste Hauler the following schedule of liquidated damages. The Designated Single Waste Hauler acknowledges that a breach of Scope of Services provided for by the Contract causes serious and substantial damage to the Township and/or Village. The parties acknowledge and agree that the harm caused by Designated Single Waste Hauler’s breach of the Scope of Services is impossible or very difficult to accurately estimate at the time of contract and that Liquidated Damages are a reasonable estimate of the anticipated or actual harm that might arise from the breach. The Designated Single Waste Hauler agrees that in the case of such a breach, the following Liquidated Damages may be imposed for the specified violations:

A. Failure to properly transfer the accumulated Mixed Waste/Bulk items, Recyclables, or Yard Waste/Lawn Debris from the approved means of disposal to the Designated Single Waste Hauler’s truck resulting in the collected items being deposited on the public road or street or private property without being immediately picked or cleaned - Liquidated Damages of $100.00 per incident;

B. Failure of the Designated Single Waste Hauler’s personnel to be courteous and respectful to an owner/occupant of a single-family generation site – Liquidated Damages of $100.00 per incident.

C. Failure to return carts to an upright position and off the public road or street after servicing – Liquidated Damages of $100.00 per incident.

D. Spillage/leakage from the Designated Single Waste Hauler Truck onto the public roadway – Liquidated Damages of $100.00 per street per incident.

E. Failure of the Designated Single Waste Hauler to resolve a verified service complaint by noon of the next succeeding workday following the issuance of the service complaint – Liquidated Damages of $100 per day until resolved.

F. Damage to Mixed Waste or Recyclables Cart caused by Designated Single Waste Hauler - Liquidated Damages of $100 per day for each day if the damaged cart is not replaced within 24 hours of notice to the Designated Single Waste Hauler.