Section J Attachment 1 Performance Work Statement PWS 25 Oct 21.pdf

Solicitation FA8630-22-R-4000

Attachment 1: PWS, dated 25 October 2021

PARTS AND REPAIR

ORDERING SYSTEM

(PROS VI)

PERFORMANCE WORK

STATEMENT (PWS)

AIR FORCE SECURITY ASSISTANCE

COOPERATION DIRECTORATE

25 October 2021

Table of Contents

1.0 Description of Services

1.1 Organizational Summary

1.2 Scope of Work

1.3 Primary Objectives

1.4 Objective Performance Incentive (OPI)

2.0 General Program Requirements

2.1 Management

2.2 Commercial Transaction and Task Order Requirements

2.3 Receipt of Commercial Transaction

2.4 Contract Award and Shipment Objectives

2.5 Service Categories

2.6 Vendor RFQ/RFP Requirements

2.7 Vendor On-Ramping

2.8 Dormant Status

2.9 Off-Ramping

2.10 Distributor Utilization

2.11 Partnering

2.12 Obsolescence

2.13 Small Business Goals

2.14 Quality Assurance (QA) Management

2.15 PC&H

2.16 Transportation

2.17 Technical Data

Appendix A – Acronyms

Appendix B – Glossary

1.0 Description of Services

1.1 Organizational Summary

The Air Force Security Assistance and Cooperation (AFSAC) Directorate located at

Wright-Patterson Air Force Base, OH manages the Parts and Repair Ordering System

(PROS) contract that provides Commercial Buying Services (CBS) for Non-Standard and

Difficult to Support Standard Items. The AFSAC PROS contract is a performance-based service acquisition providing supply, maintenance, and Task Order support services. This tri-service capable contract will support Air Force, Navy, and Army Foreign Military

Sales (FMS) customers.

1.2 Scope of Work

1.2.1 The PROS program provides FMS defense service support for supply, repair, and Task

Orders to eligible countries in support of their defense articles. Arms Export Control Act

(AECA) section 47 (22 U.S.C. 2794) defines the terms “defense article” and “defense service.” The U.S. Munitions List (22 CFR part 121) designates specific items that fall into these categories as identified in the Security Assistance Management Manual

(SAMM) C4.4. The Contractor shall adhere to Logistics Support (SAMM C4.4.3) by operating as the CBS (as defined in SAMM C6.4.4) to support FMS customer requirements for Non-Standard and Difficult to Support Standard Items.

1.2.2 PROS VI is a single-award Indefinitely Delivery, Indefinite Quantity (IDIQ) contract with Firm Fixed Price (FFP) fill prices that administers Commercial Transactions received from SAMIS, MISIL, and CISIL (SMC). FMS Customers input Requisitions through SMC. SMC will pass the Requisition to PROS as the CBS. Under the PROS

FMS-Commercial Sales Hybrid Construct, the Requisition input through SMC will transfer to the Contractor Technology Solution (CTS) and becomes a Commercial

Transaction. The Commercial Transaction is awarded between the PROS Prime

Contractor and the successful Vendor after FMS Customer, or FMS Customer agent, source selection/price approval. The PROS VI Period of Performance (PoP) consists of a ten-year ordering period allowing for a five-year residual performance period. The ten-year ordering period consists of a five-year base period and five one-year unilateral options. The United States Government (USG) reserves the right to exercise the options as set forth in Section B of this contract. The residual performance period begins after the ordering period has ended and is prior to evidence of physical completion on the contract.

After evidence of physical completion (FAR 4.803 and 4.804), the contract closeout can begin in accordance with PWS 2.1.2 (CDRL A010).

1.2.3 PROS Prime Contractor (henceforth referred to as Contractor, unless otherwise stated) shall serve as the SoS to provide logistics support for defense articles and defense services by contracting through the Department of Defense (DoD), Defense Security

Cooperation Agency’s (DSCA) Implementing Agency (IA), the Air Force Security and

Cooperation Directorate (AFSAC), to fulfill Commercial Transaction requirements on behalf of eligible foreign countries. DoD procurements for FMS use standard Federal

Acquisition Regulation (FAR) contract clauses and contract administration practices except where deviations for FMS are authorized in the Defense Federal Acquisition

Regulation Supplement (DFARS). IAs may procure from foreign sources as required to conduct Materiel Standards (MS) acquisitions in accordance with the DFARS under the same acquisition and contract management procedures used for other defense acquisitions. IAs should refrain from entering into such sales arrangements for equipment not in the U.S. inventory unless DSCA (Strategy, Plans, and Policy Directorate (SPP), and Office of the General Counsel (OGC)) have approved an exception.

1.2.4 Contractor shall adhere to MS (as defined SAMM C4.4.2). It is DoD policy that defense articles sold under FMS programs should reflect favorably upon the USG. Defense articles offered and sold under FMS are new or unused or, as a result of refurbishment, possess original appearance insofar as possible and, as a minimum, have serviceability standards prescribed for issue to U.S. Forces. If the customer desires exclusively new equipment, this requirement is stated in the Letter of Offer and Acceptance (LOA) and/or the Commercial Transaction requirement. If the customer wishes to purchase “as is” (no assurance of serviceability), this should be stated in the LOA and/or the Commercial

Transaction requirement. In addition to full disclosure of any item condition, the customer shall be informed of unusual safety or environmental risks known at the time of sale. Any changes to customer requested condition and/or unusual circumstances, such as safety or environmental risks, shall require customer approval.

1.2.5 Contractor shall support systems that are not used by U.S. Forces, including items that were never adopted by U.S. Forces. Support is provided for these items when mutually satisfactory arrangements are made, implemented LOA with eligible Case and Line.

Effort is made to support Non-Standard Items, whether acquired commercially, through

FMS, or Non-U.S. Origin when this effort serves U.S. interests (SAMM C4.4.3.2).

1.2.6 Contractor shall adhere to Logistics Support (SAMM C4.4.3). The DoD considers the support of U.S. origin defense articles critical to the success of the Security Assistance

(SA) program. Systems in use with U.S. Forces are supported through the DoD procurement system as a Standard Item. Support items that are stocked, stored, and issued due to common application with end items in use should be provided even though the end items may have been acquired commercially or system support buyout is complete.

1.2.7 Contractor shall adhere to Logistics Support to FMS customer requirements for Difficult to Support Standard Items, when DoD organic capability or contractual supportability is not available or timely.

1.2.8 Contractor shall adhere to Section J, Attachment 6, Specifications and Standards.

1.2.9 Contractor shall have Subject Matter Experts (SME) not limited to technical staff, engineering, and logisticians, to identify vendor support that delivers innovative strategies for rapid design, qualification and deployment of sustainment solutions which leverage new manufacturing materials, processes, and components. Contractor shall deliver status report on SME capabilities and innovative strategies (CDRL A011).

1.2.10 Contractor shall, as the initial Task Order, execute a CTS Implementation Study that delivers, for USG approval, a Technical Report and a Project Planning Chart. CTS price shall be delivered in accordance with the Section J: Attachment 5, Pricing Matrix.

1.2.11 Contractor shall deliver a CTS that allows for automated data analysis and report generation, while supporting enhanced Vendor competition, innovation, transparency, and communication. The CTS shall provide logistics technology to streamline customer

Commercial Transaction daily responsibilities, improve transparency and communication, and deliver greater efficiencies. Contractor CTS shall be capable of interfacing with multiple USG systems, which could be replaced anytime during the life of the PROS contract. Contractor shall ensure an interface is maintained and interface documentation is updated and delivered, at no additional cost to the USG, in accordance with the Section J: Attachment 5, Pricing Matrix. Contractor shall deliver a CTS capability that includes best practices to deliver Digital Dashboards (DD) for key performance indicators, Independent Document Exchanges (IDE) for electronic media delivery, Customer Relationship Management (CRM), and Help Desk Support.

1.2.12 Contractor shall deliver all data and media generated or received under this contract, as an annual delivery and for contract closeout (CDRL A002, CDRL A023), in a usable format to USG (CDRL A021). Contractor shall deliver all data ordered by the

Government from the Data Ascension List (DAL) within 5 days. Contractor shall ensure all data and media is accurate, complete, legible, and usable. Data includes, but is not limited to: Commercial Transaction status, Task Order status, billing, technical data, re-procurement, Help Desk Support, and engineering data/drawings. Appropriately marked, unlimited rights technical data shall be delivered for all Operational, Maintenance, Installation, and Training (OMIT), to include form, fit, and function data (CDRL A021).

1.3 Primary Objectives

1.3.1 Contractor shall be the USG CBS for supply, repair, and Task Orders for all eligible items under the PROS VI contract. The primary objectives of the contract are

Commercial Transaction Transparency and Best Value Decision through competition, Beyond Economical Repair (BER)/Beyond Physical Repair (BPR) support, low cancellation rate, and Quality Assurance (QA). CTS shall capture, at a minimum, the primary objectives of the contract and provide interoperability between all the systems either inter-Governmental or between the USG and Commercial Industry. The Contractor

CTS Implementation Study at PWS 1.2.10 provides the Contractor the requirement to review and define all the systems required to execute in accordance with this contract and not limited to Section J: Attachment 6 Specifications and Standards.

1.3.2 Service Summary

1.3.2.1 Contractor shall be measured against the following criteria in the below Service

Summary. Contractor shall deliver and maintain status of Service Summary performance

(CDRL A011).

TABLE 1.3.2.1.A - SERVICE SUMMARY

PERFORMANCE

CRITERIA

PERFORMACE THRESHOLD

(Standard)

SURVEILLANCE

METHOD

SS-1 Contract

Competition Index (CCI)

For all Active Vendors, the CCI shall not exceed 1000

CCI X= s1 2 +s2

2+s3 2…sn

Sampling reported through

SAMIS, MISIL, and/or

CISIL (SMC), CTS, and supported by 100% surveillance

SS-2 BER & BPR Rate 100% Failure Report and 100% Market

Research Report shall be delivered

Rate X = Total Reports / Total BER &

BPR

Rate X = Total Reports / Total BER &

BPRRate X = Total Reports / Total BER

& BPRRate X = Total Reports/ Total

BER&BPR

Sampling reported through

SMC, CTS, and supported by 100% surveillance

SS-3 Cancellation Rate Shall not exceed 20%

Cancellation Rate X = Total Cancel /

Total Commercial Transactions

Sampling reported through

SMC, CTS, and supported by 100% surveillance

SS-4 Quality Shall not exceed 1 valid Corrective Action

Report (CAR)/month

Sampling reported through

SMC, CTS, and supported by 100% surveillance

1.4 Objective Performance Incentive (OPI)

1.4.1 Objective Performance Incentives (OPIs) shall be earned by accomplishing the performance thresholds semi-annually, as identified in the Section H Clause. The Firm

Fixed Price (FFP) Contract Line Item Number (CLIN) structure incentivizes the

Contractor to deliver the minimum performance required without adverse performance actions. FFP inherently places all cost risk on the Contractor, therefore incentivizing value added efficiencies and effectiveness to provide scalability and reward the

Contractor for their efforts to manage scalability of the program. Contractor shall deliver and maintain status of Objective Performance Incentive performance (CDRL A011).

TABLE 1.4.1.A – OBJECTIVE PERFORMANCE INCENTIVE

PERFORMANCE CRITERIA PERFORMANCE

OBJECTIVE

SURVEILLANCE INCENTIVE RANGE

OPI-1 Contract Competition

Index top 100 vendors by awarded values

X = s1 2+s2

2+s3 2+…sn

2 100% surveillance reported through SAMIS, CTS, and supported by sampling

X ≤ 350 = $450K

X ≤ 550 = $300K

X ≤ 750 = $200K

OPI-2 Beyond

Economical Repair and Beyond

Physical Repair

X = CRTB / RTB 100% surveillance reported through SAMIS, CTS, and supported by sampling

X ≥ 50% = $180K

X ≥ 30% = $120K

X ≥ 10% = $ 80K

OPI-3 Cancellation rate due to inability to utilize qualified source

X = TRC/TR 100% surveillance reported through SAMIS, CTS, and supported by sampling

X ≤ 5% = $180K

X ≤ 8% = $120K

X ≤ 10% = $ 80K

Table 1.4.1.A is an excerpt from Section H

2.0 General Program Requirements

2.1 Management

2.1.1 Contract Start-Up

Contractor shall deliver the Technical Report (CDRL A003) and the Project Planning

Chart (CDRL A024) for the CTS Implementation Study 30 calendar days after contract award. The Project Planning Chart shall include all core activities and processes necessary to successfully execute the Software Test Plan (CDRL A019), Software Test

Report (CDRL A020), and CTS Full Operational Capability (FOC) to receive and process Commercial Transactions. Contractor shall develop customer CTS training materials, Customer facing Handbook, and provide virtual training to all customers prior to processing Commercial Transactions. Contractor shall ensure all training materials are available on the Contractor website, accessible with log-in credentials (CDRL A025).

Contractor shall be prepared to receive and process Commercial Transactions no later than 120 calendar days after contract award. The CTS shall be fully operational with

USG Software Test Report approval prior to any Commercial Transactions being directed to the Contractor’s CTS.

2.1.2 Contract Closeout

Contractor shall develop and implement a Closeout Plan for USG approval in accordance with FAR 4.804, Closeout of Contract Files. The Contract Closeout shall begin at physical completion (FAR 4.803 and 4.804) of all residual performance, where the

Contractor has performed all services and the USG has accepted these services (CDRL

A010).

2.1.2.1 Transition Plan

Contractor shall collect, manage, and store all PROS procurement data and media and document procedures to mark/identify and separate the data for delivery upon contract closeout. At contract closeout, contractor shall transfer, in an orderly manner, all USG provided and PROS developed data and media to the USG and follow-on contractor as determined by the AFSAC Program Management Office (PMO). Contractor Transition

Plan shall address areas deemed necessary to ensure a seamless transition such as:

milestone schedule of major events, transition assistance, transfer of CRM in MicrosoftTM

Office compatible format, transfer of price notification matrix in MicrosoftTM Office compatible format, data transfer (technical and procurement), handling open Commercial

Transactions, and resolution of open Supply Discrepancy Reports (SDRs) (CDRL A023).

2.1.3 Inspection of services pertains to any and all information required by or obtained under this contract. Contractor shall provide this information as requested by the USG and in accordance with FAR 52.246-3 (Inspection of Supplies-Cost Reimbursement) and FAR

52.246-4 (Inspection of Services-Fixed Price).

2.1.4 Meetings and Reviews

Meetings may be held virtually or in-person at a USG facility, a commercial conference center, or the Contractor facility on a rotational basis, as determined by the USG. Follow-up or out of cycle meetings may be held periodically throughout the duration of PROS VI in order to assess performance against the requirements, reinforce partnering principles, and/or address customer support. Attendees at all meetings shall be documented with designated affiliation, to include country represented, USG employee, or Contractor employee. All travel costs shall be incorporated into Fill Prices.

2.1.4.1 Post-Award Kickoff Meeting

Within ten (10) days of contract award, Contractor shall host a kickoff meeting at a mutually agreed upon facility. Discussion items at this meeting shall include contract and

PWS requirements, financial and invoicing procedures, security and system access (PWS

2.1.8.3), transition planning, and QA activities. The kickoff meeting shall be a duration of

X* (Contractor shall provide proposed timelines in the PWS for all areas identified by an

X with an asterisk (X*)) working days. The specific dates, times, location, attendance, and discussion items for the kickoff meeting shall be set at contract award. Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.2 Business Meeting/Site Visit

Contractor shall, at a minimum, host four business meetings/site visits per year to present and review program status, performance metrics, major open issues, and discuss topics identified by USG. Meetings shall be conducted quarterly, with each occurrence lasting

X* days. At USG discretion, these meetings may be held virtually or at the Contractor’s facility. Contractor shall produce presentation materials as well as complete and accurate minutes to capture the proceedings (CDRL A011). Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.3 Program Management Reviews (PMRs)

Contractor shall host up to two U.S. Air Force Customer PMRs or equivalent meetings per year to present and review program status, performance metrics, major open issues, improvement initiatives, business and marketing opportunities, and discuss topics identified by USG and Customer. Contractor shall provide USG-only briefing and discussions. Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO. Meetings will be conducted semi-annually, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually, at a

USG facility, a commercial conference center, or the Contractor facility. Attendance shall be at USG discretion. Any Contractor costs associated with PMR Meetings shall be incorporated into Fill Prices. Contractor shall produce presentation materials, Data Item

Description (DID) compliant Status Reports for USG approval, as well as complete and accurate minutes to capture the proceedings (CDRL A011). Contractor shall provide

PROS PMO meeting minutes within five calendar days following such visits (CDRL

A012).

2.1.4.4 Contractor shall host up to two U.S. Navy Customer PMRs or equivalent meetings per year to present and review program status, performance metrics, major open issues, improvement initiatives, discuss business and marketing opportunities, and discuss topics identified by USG and Customer. Contractor shall provide USG-only briefing and discussions. Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO. Meetings will be conducted semi-annually, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually, at a USG facility, a commercial conference center, or the Contractor facility.

Attendance shall be at USG discretion. Any Contractor costs associated with PMR

Meetings shall be incorporated into Fill Prices. Contractor shall produce presentation materials, Data Item Description (DID) compliant Status Reports for USG approval, as well as complete and accurate minutes to capture the proceedings (CDRL A011).

Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.5 Contractor shall host up to two U.S. Army Customer PMRs or equivalent meetings per year to present and review program status, performance metrics, major open issues, improvement initiatives, discuss business and marketing opportunities, and discuss topics identified by USG and Customer. Contractor shall provide USG-only briefing and discussions. Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO. Meetings will be conducted semi-annually, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually, at a USG facility, a commercial conference center, or the Contractor facility.

Attendance shall be at USG discretion. Any Contractor costs associated with PMR

Meetings shall be incorporated into Fill Prices. Contractor shall produce presentation materials, Data Item Description (DID) compliant Status Reports for USG approval, as well as complete and accurate minutes to capture the proceedings (CDRL A011).

Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.6 Contractor shall participate in weekly virtual meetings with the USG to discuss program status and address any open issues. Contractor shall provide any information, reports, metrics, or other material necessary to facilitate discussion and shall produce minutes of that discussion. Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.7 Contractor shall support the USG at and attend World Wide Reviews or other equivalent meetings at various CONUS locations at USG discretion. Contractor shall answer questions from and provide information to USG and FMS customers on PROS support specific to aircraft platforms including, but not limited to the F-16, F-15, C-130, and Proven Aircraft. Contractor shall support and attend up to four reviews per year, one for each aircraft review, lasting no more than five days each (CDRL A011). Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.8 Visits with Foreign Customers

2.1.4.8.1 All PROS formal and informal CONUS visits or meetings between

Contractor employees and foreign customers, Foreign Liaison Officers (FLOs) and USG Country Teams shall be attended by and coordinated through PROS

PMO. Contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.4.8.2 Foreign customer, FLO, and USG Country Team visits to contractor facilities shall be at PROS PMO discretion. All requests for such visits shall be approved through PROS PMO no less than 30 calendar days prior to departure.

The visit request shall include date, time, duration, topics to be discussed, and names of attendees. Notification of pending customer visit requests and clearance verification shall be formally documented and coordinated with PROS PMO. For both formal and informal visits, contractor shall provide PROS PMO meeting minutes within five calendar days following such visits (CDRL A012).

2.1.5 Marketing

2.1.5.1 Contractor shall submit for USG approval a re-brand of PROS VI nomenclature with acronym, USG design, and marketing delivered with unlimited rights (CDRL

A011).

2.1.5.2 Contractor shall support Vendor participation and on-ramping to meet or exceed

Contract Competition Index (CCI) requirement for all Commercial Transactions and Task

Orders for Services.

2.1.5.3 Contractor shall develop Customer and Vendor specific marketing materials for distribution at trade shows, conferences, seminars, etc. to streamline Vendor on-ramping and Customer acquisition/involvement.

2.1.5.4 PROS PMO reserves the right to review and approve any PROS Contractor marketing materials, promotional materials, news releases, and related webpage content

(not including creative design).

2.1.6 AFSAC PROS Website

2.1.6.1 Contractor shall develop, host, update, and archive a PROS website for the purposes of informing our customers, stakeholders, and the general public of the attributes and procedures for PROS. Contractor shall have a fully operational website within 120 calendar day of contract award in accordance with PWS 2.1. Best Practices shall be utilized to increase search engine rankings to drive impressions and clicked through link traffic to the website.

2.1.6.2 Contractor shall develop and maintain a current, publicly available website accessible via the Internet throughout the term of PROS. Contractor shall make their

PROS webpage Rehabilitation Act Section 508 compliant.

2.1.6.3 Contractor PROS webpage shall include, but not be limited to, the following:

2.1.6.3.1 Secure Login Capability for user specific accounts in the following categories with distinct roles and permissions: USG/Contractor, Vendor, and

Customer

2.1.6.3.2 PROS Contract Overview shall be publicly published

2.1.6.3.3 AFSAC Key Personnel Point of Contact (POC) information

(Names, Titles, Phone Numbers, E-mail Addresses) shall be publicly published

2.1.6.3.4 Contractor Key Personnel POC information (Names, Titles, Phone

Numbers, E-mail Addresses) shall be publically published

2.1.6.3.5 Vendor On-Ramping process, education, and guided video tutorial to include Contractor POC shall be publicly published

2.1.6.3.6 List and website links for all Contract Vendors shall be publicly published and utilize best practices to increase search engine rankings. Controlled access through secure login capability shall be provided to view Contract Vendors listed by NAICS, FSCs, capabilities, customer reviews (PWS 2.2.2.2), and shall include a link to Vendor website. Contractor and/or Vendor shall have ability to continually update the vendor’s information for accuracy at all times. The

Contractor shall utilize NAICS and all Vendor information to report on the breadth and depth of capabilities while pursuing growth in areas of needed competition and capabilities.

2.1.6.3.7 List of Vendors not eligible for solicitations and awards due to

Dormant Status or Off-Ramped,

2.1.6.3.8 General overview of the attributes of PROS, Contractor capabilities for

PROS

2.1.6.3.9 PROS Training, CTS Training, Ordering Guides and Procedures, and

Video Tutorials for USG, Contractor, Customer, and Vendor (CDRL A025)

2.1.6.3.10 PROS live metrics generation for work in progress and work complete

2.1.6.3.11 PROS related marketing materials, press releases, and earned media shall be publically published

2.1.6.3.12 Links to other required websites as determined by the Prime and requested by the USG

2.1.6.3.13 Help Desk POC

2.1.6.3.14 Frequently Asked Questions

2.1.6.4 Contractor shall deliver all information and content captured on the website during the performance of this contract. (CDRL A002, CDRL A023)

2.1.7 Contractor Technology Solution (CTS)

Contractor shall deliver CTS Interface Design Description (IDD), Interface Requirements

Specification (IRS), and System/Subsystem Specification (SSS) in accordance with the

CDRLs and not less than Government purpose rights (CDRL A016, CDRL A017, CDRL

A018).

2.1.7.1 Information Technology (IT), by legal definition, means any equipment, or interconnected system(s) or subsystem(s) of equipment that is used for the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the Contractor/USG.

2.1.7.2 Contractor CTS shall interface (send and receive logistics and financial data) with multiple USG systems including, but not limited to, Air Force Security Assistance

Management Information System (SAMIS), Navy Management Information System –

International Logistics (MISIL), and Army Centralized Integrated System – International

Logistics (CISIL). USG IT systems could be replaced anytime during the life of the

PROS contract and the Contractor shall ensure an interface is maintained and interface documentation is updated and delivered, at no additional cost to the USG. Contractor

CTS solution shall utilize agile software development to interface with unknown future state Legacy System Modernization efforts or replacement systems, for example;

java/.net object oriented data structures hosted in relational database format within an oracle Database Management Systems (DBMS). Contractor CTS shall interface with

Contractor PROS webpage. The CTS shall be capable of exporting data to Microsoft

(MS) Office Suite, Tableau, and SMC, or equivalent USG systems. The CTS shall be customizable and provide automated report generation, export capability, and data visualization. Contractor shall develop customer CTS training materials and provide virtual training to all customers prior to processing Commercial Transactions. Contractor shall be prepared to receive and process Commercial Transactions no later than 120 calendar days after contract award. The CTS shall be fully operational as evidenced by a

USG Approved Software Test Report as submitted by the Contractor to meet all system requirements prior to any Commercial Transactions being directed to the Contractor’s

CTS. CTS price shall be delivered in accordance with the Section J: Attachment 5, Pricing Matrix.

2.1.7.3 Contractor support of CTS interface to USG IT systems shall include requirements analysis, defining/documenting automation requirements, recommending automation solutions, application programming, validation and operational testing, architectural support and systems. In support of the PROS program specifically, the

Contractor shall provide the following in accordance with the CDRLs (CDRL A019, CDRL A020, CDRL A024):

2.1.7.3.1 Sustainment and enhancement support for application programming, operational testing, and developing/maintaining documentation

2.1.7.3.2 Developing/maintaining a Project Planning Chart (CDRL A024) for software updates and releases. Contractor shall notify any CTS users of system downtime prior to any release and/or update installation

2.1.7.3.3 Daily issue resolution/system troubleshooting tracking and reporting

2.1.7.3.4 Digital Dashboards (DD)

Contractor shall deliver DDs on the CTS platform. DD is an electronic interface that aggregates and visualizes data from multiple sources, such as databases, locally hosted files, and web services. DD shall serve as the Commercial

Transaction, Commercial Transaction for Services, and Task Order for Services solution as the system of record to track, manage, and ultimately capture all actions and communication from receipt to shipment/delivery. DD shall provide an interactive solution for all actions and communication between

USG/Contractor/Custom/Vendor. DD shall provide monitoring capability of business performance by generating and displaying historical trends, actionable data, real-time information, customizable sort/filter/search/query function, and metrics generation. DD shall enable automated communication capability with read/unread message status, suspense timeframe, response countdown, and reminders for all actionable items. All message threads shall close with Customer response providing affirmation that question was answered accurately and completely. DD shall be customizable and automated techniques shall be utilized to the fullest extent possible for all CTS capabilities. USG/Contractor shall have unlimited access to view all CTS profiles (CDRL A011).

2.1.7.3.4.1 Contractor shall provide USG/Contractor Only Digital

Dashboard with USG unlimited permission to view CTS as

USG/Contractor profile

2.1.7.3.4.2 Customer DD shall provide automated, interactive

visibility and metric generation for the following information, to include but not limited to: submitted open and closed Commercial

Transactions, Commercial Transactions for Services, and Task

Orders for Services; Customer Review/Vendor response data; Best

Value Decision Matrix (BVDM); and actionable communication.

Contractor shall provide FMS Customer Digital Dashboard with

USG/Contractor unlimited permission to view CTS as Customer

Profile

2.1.7.3.4.3 Vendor DD shall provide automated, interactive

visibility and metric generation for the following information, to include but not limited to; active bids, closed bids, successful/unsuccessful bids, followed opportunities, Customer

Review/Vendor response data, invoices submitted, invoices paid, invoices rejected, and actionable communication. Contractor shall provide Vendor Only Digital Dashboard with USG/Contractor unlimited permission to view CTS as Vendor Profile

2.1.7.3.5 Independent Document Exchange (IDE)

Contractor shall deliver IDEs on their CTS platform. IDE shall serve as the location to manage the official program record; contract file documentation, to include, but not limited to; Commercial Transactions, Commercial Transactions for Services, Task Orders for Services, CDRLs, technical data, and

Contractor/USG generated letters. IDE shall provide the ability for all stakeholders to transfer data electronically with automated electronic notification of new documents added. Contractor shall contact the Customer or AFSAC PMO for instructions if data necessary to procure items or perform maintenance support is not available and utilize the IDE for transmission of said data.

2.1.7.3.5.1 USG/Contractor Only IDE with USG unlimited

permission to view IDE as Contractor profile

2.1.7.3.5.2 FMS Customer IDE with USG unlimited permission to view IDE as Customer profile

2.1.7.3.5.2 Vendor IDE with USG unlimited permission to view

IDE as Vendor profile

2.1.7.3.6 Customer Relationship Management (CRM)

Contractor shall establish and maintain a Customer Relationship Management

(CRM) system to ensure proper administration of interactions with customers.

Contractor shall ensure USG, Air Force Customer, Navy Customer, and Army

Customer contacts are established, updated, and maintained for automated communication through the CTS. Contractor shall ensure that all follow-up messages are correctly addressed in the event a customer’s address change occurs during the Commercial Transaction process. Contractor shall ensure that all no instances of misdirected messages occur. Contractor shall notify the PMO for any instances of misdirected messages or communications. Contractor shall deliver

CRM within the CTS capability. (CDRL A006)

2.1.7.3.7 Help Desk Support

Help desk support shall be hosted on the DD as part of the CTS capability and serve as a source of technical support for hardware or software and operational support. The help desk shall be appropriately staffed to either solve the problem directly or forward the problem to the appropriate parties, in support of Customers across multiple time zones. The help desk software shall provide the means to log problems, track them until resolved, provide USG/Contractor information regarding support activities, provide a messaging feature, direct call, and provide an export feature for the help desk record created. The help desk ticket is an electronic format, which contains the customer's name, phone number, organization, country code and Document Control Number (DCN) (if applicable), description of the problem to be solved, and the ability to attach files. Contractor shall identify a priority level for all tickets. The numbered ticket becomes part of the support workflow until the case is resolved. Upon receipt of a help desk ticket, the Contractor shall acknowledge receipt within X*, provide automated status and tracking, and resolve within 14 days. Messaging feature shall be utilized to initiate request for help, and to close out requests for help. The messaging feature and call support shall be utilized to assist a user when dedicated support is being delivered.

Dedicated support shall be delivered within X* to provide the user with messaging support and/or call support. Contractor shall provide help desk metrics to include throughput and close-out timelines (CDRL A011).

2.1.7.4 Contractor shall provide a USG approved contingency plan for any instance where electronic transmission of data from the Contractor to the USG is unavailable.

Contractor shall provide an audit trail for all communications and changes to all data during execution. Contractor shall track and record all Commercial Transaction and Task

Order communications and data to include, but not limited to, financial, acquisition, contract, and logistics data to capture in the Official Record. Deliver Contingency Plan under CDRL A011.

2.1.7.5 Access to SMC is secured through authentication provided by the Defense

Information Systems Agency (DISA) Multi-Host Internet Access Portal (MIAP) system.

Contractor personnel are required to request a MIAP account from DISA, and request a

SMC account through AFSAC. The PROS PMO and AFSAC Security shall review and approve SMC user requests, and process all MIAP user requests and forward to DISA for account creation. Contractor shall determine additional system access (PWS 2.1.8.3) requirements and coordinate with the PMO prior to completing system access requests.

Contractor shall provide CTS access via Common Access Card (CAC) using PIV-Auth

Certificate, in addition to an alternate two factor authentication sign-on method for non

CAC users approved by the USG. CTS access shall be provided for AFSAC employees/contractors and Foreign Liaison Officers (FLO) and other customer account requests with USG approval. Contractor shall submit electronic system access (PWS

2.1.8.3) request through CTS for USG review and approval.

Contractor CTS shall be Internet Protocol Version 6 (IPv6) compatible and be updated as required to ensure compliance with industry standards (CDRL A022).

2.1.8 Security Requirements

2.1.8.1 Clearance Requirements

All Contractor personnel using USG Unclassified automated information systems (e.g.

SAMIS, MISIL, CISIL, WebSDR, SDR-Automation, and AFSAC Online) shall obtain and maintain a Tier 1 Secret Clearance, at a minimum. Contractor shall obtain and maintain required clearances for the entire period of contract performance. Contractor shall ensure employees performing duties under this contract are submitted for periodic re-investigations as required by DoD and AF personnel security program requirements.

Initial clearances and periodic re-investigations will be conducted at no additional cost to the Government. Contractor shall provide clearance status of all employees, as part of semi-annual PMRs (CDRL A011).

2.1.8.2 National Industrial Security Program Operating Manual (NISPOM)

Contractor shall comply with appropriate USG regulations and directives contained in the latest version of DOD 5220.22M, NISPOM.

2.1.8.3 USG System Access Requests

Prior to being granted access to USG systems, Contractor shall submit a DD Form 2875

(System Authorization Access Request) for each employee. The DD 2875 requires a favorable Tier 1 Investigation and USG supervisor concurrence. Additionally, Contractor personnel shall complete all USG required security training. This includes either the DoD

IAA Cyber Awareness Challenge (Course ZZ133098) available on the Air Force myLearning Training System website at https://lms-jets.cce.af.mil/ or the Cyber

Awareness Challenge course for Department of Defense Employees available on the

DoD Cyber Exchange website at https://public.cyber.mil/training/cyber-awareness-challenge/

NOTE: myLearning is a CAC-enabled secure website.

2.1.8.4 Cybersecurity

Contractor CTS shall implement the National Institute of Standards and Technology

(NIST) Special Publication (SP) 800-171 DoD Assessment Methodology. Additionally, Contractor shall adhere to DFARS 252.204-7019, Notice of NIST SP 800-171 DoD

Assessment Requirements, DFARS 252.204-7020, NIST SP 800-171 DoD Assessment

Requirements, and DFARS 252.204-7012.

2.1.8.5 Foreign Ownership, Control, or Influence (FOCI)

Contractor shall comply with the FOCI guidelines contained in DOD 5220.22-M, NISPOM.

2.1.8.6 Classified Material

Contractor shall ensure classified material is processed IAW appropriate USG regulations and directives. Contractor shall ensure immediate reporting to USG of any unexpected receipt of classified data, Commercial Transactions and/or repairable items. There is no

Contractor requirement to store classified material on this contract

2.1.8.7 Security Issue Reporting

Contractor shall immediately report to their Defense Security Service (DSS) representative any security issue and provide full cooperation with the DSS and USG in any security investigation required.

2.1.8.8 Non-US Citizens

Contractor shall consult USG prior to any non-US citizen being placed on any Contractor working position with access to specific FMS customer program information. USG will determine if access will be granted.

2.1.8.9 Customer Data Handling

Contractor shall consider all customer information data as “Controlled Unclassified

Information.” Contractor shall ensure no country information is referenced within another country’s documents, briefings, messages, and/or communications. Contractor shall notify the PMO for any instances of misdirected messages or communications.

2.1.8.10 Operations Security

Contractor personnel shall be thoroughly familiar with Operations Security (OPSEC) strategies and methods. OPSEC requirements are stipulated in an effort to reduce program vulnerability from successful adversary collection and exploitation of critical information. Contractor shall employ sound OPSEC principles and procedures in the performance of their duties and responsibilities and apply OPSEC in their management of this contract IAW DOD and AF OPSEC publications. Contractor shall produce and maintain an OPSEC Plan (A007).

2.1.8.11 Contractor Identification

Contractor employees shall identify as contractors by introducing themselves as

Contractor personnel and displaying distinguishing badges or other visible identification for meetings with USG and customers. In addition, Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in written correspondence.

2.1.9 Invoicing

2.1.9.1 Invoicing Responsibility

Contractor has financial responsibility to promptly transfer funds to pay Vendors. The due date for making invoice payments by the Contractor to the Vendor is the later of the following two events (CDRL A008):

2.1.9.1.1 The 30th day after the Contractor receives a proper invoice from the Vendor.

2.1.9.1.2 The 30th day after Government acceptance of final shipment for supplies delivered to Customer, as evidenced at FMS Freight Forwarder by Commercial Shipping document/packing list (FAR 46.501) and Certificate of Conformance (FAR 46.504), or of services performed.

The USG will electronically process invoice payments to the Contractor via the process described in the following sections and Contractor shall perform in accordance with PWS

2.1.9.2 Invoice Submissions and FAR 52.232-25 Prompt Payment (CDRL A008).

2.1.9.2.1 Contractor shall electronically submit invoices within 7 days after receipt of the vendor invoice or Government acceptance of final shipment for supplies delivered to Customer, as evidenced at FMS Freight Forwarder by

Commercial Shipping document/packing list (FAR 46.501) and Certificate of

Conformance (FAR 46.504), or of services performed, whichever is later.

2.1.9.2.2 Contractor shall submit invoices IAW the following schedule:

2.1.9.2.2.1 Navy invoices: First USG workday of the week.

2.1.9.2.2.2 Army invoices: Second USG workday of the week.

2.1.9.2.2.3 Air Force invoices: Last USG workday of the week.

2.1.9.2.3 Contractor shall deliver accurate and complete invoices IAW FAR

52.232-25 Prompt Payment. Contractor shall execute in accordance with approved C Plan. Non-conforming invoices submitted shall be rejected in their entirety and the USG will document for corrective action reports. Contractor shall assist USG to adjudicate USG IT System-generated errors.

2.1.9.2.4 Contractor shall provide Financial Management (FM) reports to support the collection of financial metrics related to invoices. FM reports shall be automated, electronic, and searchable within the CTS (CDRL A011).

2.1.9.2.4.1 Contractor shall deliver the following reports:

1. Volume of Acceptances - Provide a count each quarter of total electronic

Commercial Transactions acceptances administered by SMC.

2. Timeliness of Acceptance - For each Commercial Transaction invoice received by and electronically administered by SMC and acted on (accepted or rejected) during the quarter the Contractor shall provide the Commercial Transaction number (DCN), shipment (or other identifying) number, Contractor submittal date, and acceptance date/rejection date.

3. Aging of Acceptance Documents - For each Commercial Transaction invoice received by and electronically administered by SMC during the quarter, but not acted on (not rejected, accepted, or recalled by the Contractor) the Contractor shall provide the Commercial Transaction number (DCN), shipment (or other identifying) number, Contractor submittal date, and acceptance date/rejection date.

4. Invoices Received Electronically - Provide the number of electronic invoices received by and electronically administered by SMC for the quarter.

5. Time from Vendor submittal until payment and time from Contractor submittal until payment – for invoices received by and electronically administered by SMC the Contractor shall provide the Commercial Transaction number (DCN), shipment (or other identifying) number, Contractor submittal date, and acceptance date/rejection date.

6. Percent of Payment Requests Paid within the Prompt Payment Act Timeframe -

The number of invoices received by and electronically administered by SMC paid within the Prompt Payment Act time frame divided by the total number of invoices paid within the reporting period.

2.1.9.3 Invoice Content (CDRL A008)

2.1.9.3.1 Payment to Contractor for an awarded Commercial Transaction typically consists of:

2.1.9.3.1.1 Fixed Price Invoice of materiel for supply items and repair services, to include 30 days storage, CLIN 0004AA and

0004AB

2.1.9.3.1.2 Applicable fill prices, CLINs 0001, 0002, and 0003

2.1.9.3.2 The cost of vendor materiel is a Commercial Transaction and shall be charged as a Fixed Price Invoice with supporting documentation. Contractor shall invoice electronically to SMC, for reimbursement, the vendor FFP cost of materiel or actual cost not to exceed the awarded FFP. Contractor shall not earn profit on materiel cost or apply any Contractor costs such as G&A.

2.1.9.3.3 Contractor shall invoice within 30 days of shipment for each

Commercial Transaction filled and include the Commercial Transaction number, Commercial Shipping document/packing list (FAR 46.501), Certificate of

Conformance (CoC) (FAR 46.504), and proof of shipment.

2.1.9.3.4 Contractor will be paid an FFP fill price, IAW the established price determination in Section B (Schedule), for each Commercial Transaction awarded to compensate for all work performed. The Contractor shall ensure that fill prices include all costs associated with the acquisition of the supply/repair Commercial

Transaction IAW Section J Attachment 5 Pricing Matrix (except those costs specifically provided for elsewhere in the contract line items). Contractor shall only receive one fill price per Commercial Transaction (i.e. CLIN X001, CLIN

X002, or CLIN X003).

2.1.9.3.5 Contractor invoices shall include a copy of individual vendor Fixed

Price Invoices and associated backup documentation to determine allowability, reasonableness, and allocability (FAR Subpart 31.2) for each Commercial

Transaction in an electronic format.

2.1.9.3.6 Contractor shall prepare invoices IAW the CLIN structure.

2.1.9.4 Invoicing When No Materiel/Repair Service Provided

When no materiel or repair service is provided, Contractor shall invoice for only the service performed (e.g., Research/Price and Availability (P&A), cancellation price, and when applicable termination and/or disposal charges) within 30 days (CDRL A008).

2.1.9.4.1 Contractor may invoice for Vendor FFP Disposal Charge, for customer directed materiel disposal. Contractor shall present Vendor FFP Disposal Charge in the Customer BVDM for all repairs.

2.1.9.4.1.1 Disposal Charge (DC1) equals Disposal Cost (DC2)

minus Scrap Value (SV): DC1=DC2-SV.

2.1.9.4.1.2 If Scrap Value exceeds Disposal Cost (DC2), then

Disposal Charge (DC1) may be invoiced and Contractor shall return any Scrap Value (SV) that exceeds the Disposal Charge

(DC1) to the Customer.

2.1.9.4.1.3 Contractor shall provide supporting documentation for the determination of Scrap Value as approved in QA Plan. Scrap, FAR 2.101, means personal property that has no value except its basic metallic, mineral, or organic content.

2.1.10 Organizational Conflicts of Interest (OCI)

Contractor shall resolve potential OCI issues to mitigate impacts on PROS. "Contractor" includes parent company, subsidiaries, affiliates, and entities under control of the

Contractor. When a potential OCI is identified, Contractor shall provide a comprehensive

OCI Risk/Issue/Concern Plan providing all required details, along with mitigation plan for approval by the USG prior to proceeding on any award. Contractor shall comply with

FAR Subpart 9.5. (CDRL A006, CDRL A014)

2.1.10.1 Proprietary Data

Contractor shall, if granted access to proprietary information of other contractors and

Vendors in performing services for the USG, manage and protect proprietary data from unauthorized use or disclosure in accordance with the USG Approved QA Plan (CDRL

A006). Furthermore, Contractor shall not use data obtained to supply a system or components thereof to the USG outside this contract, nor shall they use such data in supplying parts or performing for the DoD in additional audits, studies, or evaluations.

These limitations do not apply if Contractor obtains permission or rights to use proprietary information from the owner(s) of such information. Contractor shall obtain authorization to use or have access to proprietary technical data as required for the performance of this contract. Contractor shall manage proprietary data and deliver data appropriately marked (CDRL A002, CDRL A021). Contractor shall only request the minimum Vendor data necessary to fulfill the Commercial Transaction, competing the

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