Scope_of_Work_v2.docx

Scope of Work Upgrades, Improvements, And Maintenance To Security Systems, Access Control, Closed Circuit Television (CCTV) And Recording Systems For Specified Buildings

1. Objectives Contractor will provide security camera system and access control installations and maintenance services including all necessary management, supervision, labor, engineering, materials, tools, supplies, replacement equipment, services, testing, warranty, maintenance and/or any other act or thing required to perform diligently and fully, and complete maintenance services of the electronics and detention equipment described herein.

2. Included Facilities

3. Scope of Service

a. Non-recurring Installations

i. Crime Laboratory, 50 Tower Rd., San Mateo, CA 94402 Contractor will provide all materials and labor to upgrade the current access controls system to support 38 doors and add a security camera system to include:

1. One Dell workstation and monitor

2. One Bosch Divar IP 7000 Video management/video storage array with 365 days of retention

3. 11 Bosch dome cameras, and all wire, connectors, and materials to install listed materials

4. Open Option licenses

5. One Open Options MR52-S3 controller

6. 15 Open Options MR52-S3 sub controllers

7. 33 Open Options HID readers

8. Six HID Bio readers

9. Four Open Options enclosures

10. Six electrified door strikes

11. One magnetic door contact

ii. Broadway Substation and Sheriff’s Office Childcare Center in common, 690 / 686 Broadway, Redwood City, CA 94063

1. One Dell workstation and monitor

2. One Bosch Divar IP 7000 Video management/video storage array with 365 days of retention

3. Six Bosch dome cameras, and all wire, connectors, and materials to install listed materials

4. Open Option licenses

5. One Open Options MR52-S3 controller

6. One post mount and hardware for vehicle gate

7. Three Open Options HID readers

8. One Open Options enclosures

9. Three electrified door strikes

iii. Broadway Substation, 690 Broadway, Redwood City, CA 94063 Contractor will provide all materials and labor to install access controls system to support four doors and five security camera system to include:

1. Five Bosch dome cameras, and all wire, connectors, and materials to install listed materials

2. One Open Options MR52-S3 controller

3. Four Open Options HID readers

4. Four electrified door strikes

iv. Sheriff’s Office Childcare Center, 686 Broadway, Redwood City, CA 94063 Contractor will provide all materials and labor to install access controls system to support two doors and four security camera system to include:

1. Four Bosch dome cameras, and all wire, connectors, and materials to install listed materials

2. One Open Options MR52-S3 controller

3. Two Open Options HID readers

4. Two electrified door strikes

v. Sheriff’s Office Coastside Substation, 531 Obispo Rd, Half Moon Bay, CA 94018 Contractor will provide all materials and labor to install access controls system to support two doors and four security camera system to include:

1. Seven Bosch dome cameras, and all wire, connectors, and materials to install listed materials

2. Two Open Options MR52-S3 controller

3. One Open Options MR52-S3 sub controllers

4. Seven Open Options HID readers

5. Six electrified door strikes

6. One post mount and hardware for vehicle gate

7. One Open Options enclosures

b. Ongoing Services

i. On-going Technical Support Provide scheduling, non-emergency, and emergency contacts to assure timely attention to any matters that may arise.

1. Provide a 24 hour, 7 days a week, 365 days a year number for reporting system failures and malfunctions.

2. Monday through Friday between 8:00 am and 5:00 pm, Contractor will respond within 30 minutes by phone and 1 hour on site, from the time the 24-hour call number is notified of the malfunction.

3. On all other days or times, Contractor will respond within 45 minutes by phone and within 2 hours on site from the time 24-hour call number is notified of the system failure or malfunction.

4. The Sheriff’s Office designee (caller reporting the problem) retains sole discretion to waive the required response times for non-emergency service.

ii. Programming Changes/Adjustments

1. Provide minor programming adjustments to current software configuration as desired by owner.

2. Provide programming adjustments to accommodate any new hardware or software desired to be integrated into the system.

3. Provide documentation of changes made and provide a copy to San Mateo County.

4. Provide telephone support for all changes made and respond if necessary.

iii. Inspect, Test, Troubleshoot, Clean and Adjust the following:

1. Security Door and Utility Controls System

2. Security Intercom and Paging System

3. All Security Control Head End Equipment

4. All Security Enclosures and Equipment Racks

5. IP Video System (CCTV)

6. Grounding and Surge Protection.

7. Uninterruptible Power Supply (UPS)

iv. Preventative Maintenance, Replacement

1. Regularly scheduled maintenance including, but not limited to:

a. Annual

i. Maintain software and hardware, including but not limited to the following licenses and access:

1. Bosch CCTV Licenses

2. Open Options Card Access

3. Interface License

4. InduSoft (operational)

5. Carousel

ii. Submit a written report summarizing the condition of all equipment maintained, including previous issues / maintenance as well as assessment of needs for the following year.

iii. Every six months

1. Maintain and adjust all detention doors, detention locksets, detention sliders, closers, and door position switches due to normal wear and tear on detention openings.

2. Conduct preventative maintenance within the manufacture’s written maintenance procedures including, but not limited to:

a. Adjustment

b. Lubrication

c. Replacement of any defective parts associated with detention openings.

3. UPS systems will be shut down and tests will be coordinated and certified with the Sheriff’s Office facilities. All UPS batteries will be certified and changed, if necessary.

iv. Quarterly

1. Preventative Maintenance and cleaning of equipment

v. Monthly

1. Perform audit of access control permissions including permission levels. This audit will commence upon contract acceptance.

2. All cameras tied to card access or other systems will be tested, verified, and logged.

3. Submit a written report of results of monthly audit to Correctional Administrative Lieutenant.

vi. As needed

1. Repair takeover connections between the Maguire Correctional Facility and the Maple Street Correctional Facility.

2. Provide configuration support and diagnostics of the Ethernet Network located between all security electronics rooms and all control rooms. All communications occur over this Ethernet Link network.

3. Provide support and diagnostics of the CCTV storage servers software.

4. Control Centers and Touch Screens:

a. Configure, troubleshoot, revise/change program design, and driver support of control centers touch screens.

b. Technical support arising from any communication issues between local housing PLC and local touch screens.

c. Programming of any operational, aesthetics, or any other minor changes (as requested by the facility).

d. Conduct computer hardware maintenance and any related software version control specifically related to the Detention System Control. This includes but is not limited to:

i. InduSoft HMI

ii. Omron CX Supervisor

iii. Eton Backup Systems

iv. Bosch NVR

v. Harding Digital IC

vi. All firmware updates including camera systems

e. Provide general hardware/software support, troubleshooting and diagnostics of the following:

i. Inputs / Outputs

ii. Power supplies

iii. CPU

iv. Serial ports and switches

f. Harding Network support changes and configurations will be performed by Harding certified Controls Engineers. Harding Network is comprised of multiple Harding intercom DCC's including multiple DCE's all residing on the security network.

i. Provide communications log retrieval and analysis using DXL logger.

ii. Provide daily observation of all Harding DCC and DCE equipment and perform any necessary troubleshooting.

iii. Investigate all reports of intercom audio troubles daily to on-site technician.

g. InduSoft configuration changes and upgrades performed by InduSoft Certified Controls Engineers including but not limited to:

i. VB scripting changes to global procedures

ii. Firmware upgrades and compatibility testing between InduSoft and Omron PLC's using Ometh driver syntax.

iii. Troubleshooting of system-wide communications issues.

h. Omron PLC Logic changes, upgrades, and support which includes:

i. Ladder logic revisions

ii. FINS Ethernet communications modifications to existing logic structure, including maintenance/troubleshooting of the Ethernet (FINS protocol) interface between the central PLC and the central Harding exchange.

i. CCTV and HMI interface support (troubleshooting, configuration and changes) performed by Bosch and InduSoft certified technicians. The central PLC utilizes an Ethernet connection to the Bosch system. This connection switches all CCTV call-ups requests originated from any HMI.

j. Bosch and disc array configuration and support performed by Bosch certified technicians, which includes but is not limited to:

i. Upgrading firmware on all related equipment

ii. Camera title changes (when needed)

iii. Camera additions

iv. Time synchronizations

v. Recording variations and verification of system wide cameras in use

k. Support and configuration of Microsoft SQL alarming database will be performed by Microsoft SQL trained and certified Controls Engineers:

i. Database archiving and general changes

ii. Transaction log routine maintenance

iii. Troubleshooting between InduSoft and the Server/Gateway

5. The preventive maintenance program includes all labor necessary to assure proper operations of the systems previously listed as well as repairs as needed.

6. Spare Parts Inventory - maintain a complete spare parts inventory system at the facilities to include, but not limited to, the original bill of materials as per the original installation by Contractor.

7. An electronic activity log of all activity performed on a daily basis by the onsite technician will be maintained and shared electronically between Contractor and Sheriff’s Office. Sheriff’s Office designee will review/approve log daily.

8. Maintenance support schedules and routines will be submitted to the facility with notification and sign-off by a Sheriff’s Office designee required upon completion.

9. Maintain a California Electrical Contractors license on record with the facility each year to ensure all work and maintenance changes and updates meet or exceed all local and state codes and regulations.

10. Notify Sheriff’s Office Correctional Administrative Lieutenant of any reported technology issues and repairs relating to video, audio, RKP, hardware changes and software changes.

11. Permissions/access to any system including desktops will only be granted by the Sheriff’s Office designee. Common i.e., generic logons will not be acceptable for users or admins on desktops. Server configuration will be discussed with Sheriff’s Office designee.

c. Training and Testing

i. Train authorized Sheriff’s Office personnel on the proper operating procedures

1. CCTV operation for recording retrieval

2. Alarm history reports

3. Intercom logging reports (DXL Logger)

4. Control Station Logger Data Bases

5. CCTV sequencing and call up customization

6. Control takeover from all control stations

a. This testing/training will take place four times per year:

Twice for MCF taking over MSCC Twice for MSCC taking over MCF

ii. Work with San Mateo County during installation and implementation of any new purchased and installed equipment or programming changes to help staff gain a general understanding of the system.

iii. Train users on proper use and troubleshooting of equipment.

iv. Upon completion of any installation of new equipment, tests to assure optimum functionality and performance are achieved.

d. Equipment Included

i. Equipment / systems included

1. All Security controls systems, head-end equipment, programming, and functionality

2. All doors, hardware, and remotely actuated locks, including pneumatic, hydraulic, or electronic, including food port doors, in detention areas (this does not include lock key cylinders)

3. Security Control Systems Integration consisting of the following:

a. Takeover connection between MCF Control and MSCC Control

b. Integration of elevator controls for elevators

c. Non-contact phone controls

d. Water control

e. Lighting control

f. Security Door Control System

g. Security Intercom and Paging System

h. IP CCTV System

i. Open Options Card Access System

i. Including access card printer (IDP Smart 50 printer) and blank access cards (iCLASS Seos/Prox Card)

j. UPS backups and cabinets required for security systems only (This UPS System is separate from the building UPS System)

k. Pneumatic door control compressors and dryers

4. All security enclosures and equipment racks

5. Security Electronics Program, including:

a. All software, firmware, and programming updates, as required by manufacturers

6. Training for Sheriff’s Office personnel on control systems covered in this Agreement.

a. Training will be conducted as determined by the Sheriff's Office.

7. Services proposed by Contractor that are not outlined in this Agreement must be pre-approved by County prior to the commencement of work.

e. Excluded systems / equipment / hardware / software

i. Detention furnishings, accessories, and toilet accessories

ii. Security fasteners not related to the security electronic devices, detention door hardware, and detention doors.

iii. Replacement of glass

iv. Key cylinders in all locks

4. General

f. Off Site Remote Access

i. For assistance in programming and troubleshooting of issues that may arise without requiring an onsite presence.

ii. Remote access is accomplished through internet connection via access device.

g. Pricing Notes

i. If during the life of the contract, the offeror's net prices to its customers for the same product(s) and/or services shall be reduced below the contracted price, it is understood and agreed that the County shall receive such price reduction.

ii. All equipment purchases must be approved in writing, by signature, by appropriate facility personnel prior to being installed.

h. Invoicing

i. Invoices must, at a minimum, include the following information:

1. Invoice serial / tracking number

2. Date

3. “Bill to” address

4. Contract details

a. Contract number

b. Contract term

c. Contract amount

d. Total amount invoiced to date

5. Period in which services were performed

6. Itemized details of items and services billed

a. Description of item or service

b. Quantity of item or service

c. Unit price of item or service

d. Total amount for item or service (subtotal)

7. Total, including

a. Tax rate

b. Tax

c. Total amount of invoice

ii. An invoice template can be found in Appendix D – Invoice Template

i. Performance Measures The following performance measures will be used to evaluate the selected contractor’s performance:

i. Response time (after hours)

ii. Response time (during business hours)

iii. Time out of service (for facilities, spaces, and/or equipment)

5. Applicable Manufacturer Specifications All services, maintenance, and materials shall be in strict accordance with the following manufacture’s specifications:

Detention Security Hollow Metal Doors & Frames:

Detention Equipment Hardware:

Detention Pneumatic Head End System:

Intercom and Paging System:

Equipment Enclosures:

Access Control System:

Closed Circuit Television System:

Programmable Logic Control:

Touchscreen Graphical User Interface:

Network Equipment (As it applies to the Security Control System Only):

Uninterruptible Power Supply (As it applies to the Security Control System Only):

San Mateo County Sheriff’s Office Project ID: 2024-RFP-00046 1