1. Agency Overview The Nevada Office of Emergency Management (NV OEM) is the State’s lead agency responsible for coordinating preparedness, response, recovery, and mitigation efforts for natural and human-caused disasters. NV OEM works in partnership with local, tribal, state, federal, and private sector stakeholders to enhance Nevada’s ability to prevent, protect against, respond to, and recover from emergencies.

The agency supports a statewide emergency management system that includes urban, rural, and frontier communities, each with unique risks, resources, and training needs. NV OEM plays a central role in developing and delivering training programs that build capability across all mission areas and disciplines.

2. Agency Background NV OEM Training operates within the Nevada Office of Emergency Management and Homeland Security framework and is responsible for administering statewide programs that support emergency preparedness and resilience. These programs include training and exercises, grant management, planning support, and operational coordination.

Training is a critical component of NV OEM’s mission. The agency is responsible for coordinating and delivering training aligned with national standards, including the National Incident Management System (NIMS), Incident Command System (ICS), and other federally supported programs. Training audiences include state employees, local emergency managers, first responders, public safety personnel, nonprofit partners, and private sector stakeholders.

The current training management processes rely on a combination of legacy systems and manual workflows that limit scalability, reporting capabilities, and user accessibility. As training demands continue to grow, NV OEM requires a modern solution to support a more integrated, efficient, and data-driven approach to training management.

3. Project Overview The Nevada Office of Emergency Management (NV OEM) is seeking proposals from qualified vendors to provide an enterprise-level Learning Management System (LMS) that supports the delivery, management, tracking, and reporting of training across a statewide emergency management enterprise.

The desired system will function as a centralized training platform capable of supporting multiple learner populations, agencies, and jurisdictions within a unified environment. The LMS must support compliance-driven training, workforce development, and operational readiness through a flexible, scalable, and secure architecture.

4. Objectives The objectives of this project are to:

· Implement a modern LMS that supports blended learning environments (online, instructor-led, and hybrid training)

· Provide a scalable platform capable of supporting statewide and multi-agency training needs

· Improve compliance tracking and certification management

· Enable data-driven decision-making through advanced reporting and analytics

· Deliver a user-friendly, engaging learning experience accessible across devices

· Support long-term workforce development and training standardization

5. Desired Outcomes Through this procurement, NV OEM seeks to achieve the following outcomes:

· A modern, user-friendly LMS accessible to all relevant stakeholders

· Improved visibility into statewide training participation and compliance

· Streamlined coordination of training across agencies and jurisdictions

· Enhanced readiness and capability of Nevada’s emergency management workforce

· A sustainable and scalable system that supports long-term program success

6. Scope of Services The selected vendor shall provide a comprehensive LMS solution, including system configuration, implementation, integration, training, and ongoing support.

6.1 System Architecture and Hosting

The LMS must:

· Be cloud-based, with options for public cloud, private cloud, or hybrid deployment

· Support a multi-domain architecture, allowing segmentation of different agencies, jurisdictions, or user groups within a single system

· Be scalable to support statewide users

· Provide secure user authentication (SSO preferred, multi-factor authentication capable)

· Comply with applicable state and federal security standards

· Provide high availability and system reliability

6.2 User and Role Management

The system shall:

· Support configurable user roles and permissions (role-based access control)

· Allow bulk user management and automated user provisioning

· Maintain detailed learner profiles, including training history and certifications

· Support segmentation of users by agency, discipline, or jurisdiction

· Enable self-registration with approval workflows

6.3 Learning Delivery and Course Management

The LMS must support a blended learning model, including:

· Instructor-led training (ILT), virtual instructor-led training (VILT), and self-paced eLearning

· Centralized course catalog with search and filtering capabilities

· Learning paths that combine multiple training formats into structured programs

· Course scheduling, registration, waitlists, and attendance tracking

· Multimedia content delivery (video, documents, interactive modules)

· Standards-based content support (SCORM, xAPI, AICC)

6.4 Content Authoring and Management

The system should:

· Include built-in or integrated course authoring tools

· Support content upload, organization, tagging, and version control

· Allow subject matter experts to develop and maintain training content

· Enable creation of assessments, quizzes, and evaluations

6.5 Certification and Compliance Tracking

The LMS shall:

· Track certifications, licenses, and training requirements

· Automate certification issuance and renewal notifications

· Provide audit-ready reporting for compliance requirements

· Support alignment with FEMA/NIMS and other regulatory training standards

· Enable recurring training cycles and re-certification workflows

6.6 Reporting and Analytics

The system must provide:

· Real-time dashboards and reporting tools

· Customizable reports on training completion, compliance, and performance

· Automated tracking of learner progress and engagement

· Exportable data formats (CSV, Excel, PDF)

· Data insights to support workforce planning and readiness Robust reporting capabilities must allow administrators to monitor training effectiveness and compliance across the enterprise

6.7 Learner Experience

The LMS must provide:

· An intuitive, user-friendly interface

· Personalized learning paths and recommendations

· Mobile-friendly access for on-demand training

· Progress tracking and learner dashboards

· Optional features such as gamification and interactive learning tools The system should support an engaging and accessible learning experience that promotes participation and retention

6.8 Communication and Notifications

The system shall include:

· Automated notifications for course enrollment, reminders, and certification expiration

· Alerts and announcements for system-wide communication

· Integration with email and optional external communication tools

6.9 Integration Capabilities

The LMS must:

· Provide API access for integration with third-party systems

· Integrate with identity management systems (SSO preferred)

· Support integration with virtual training platforms (e.g., Teams, Zoom)

· Allow data exchange with HR, credentialing, or incident management systems

6.10 Data Migration

The vendor shall:

· Migrate existing user and training records from legacy systems

· Ensure data accuracy, validation, and integrity

· Provide a detailed migration plan and testing process

6.11 Security and Compliance

The LMS must:

· Meet State of Nevada IT security requirements

· Support encryption, secure authentication, and access controls

· Maintain audit logs and user activity tracking

· Align with federal security frameworks (e.g., NIST, FedRAMP where applicable)

· Protect sensitive and personally identifiable information (PII) Enterprise-grade security and compliance capabilities are required to support government use cases

6.12 Training and Support

The vendor should provide:

· System administrator training

· End-user support materials

· Ongoing technical support and help desk services

· Regular system updates and maintenance

7. Implementation Requirements The vendor shall:

· Provide a detailed implementation and project management plan

· Configure the LMS to meet NV OEM operational needs

· Conduct testing, including user acceptance testing (UAT)

· Support system launch and post-implementation stabilization

8. Deliverables The vendor shall provide:

· Fully implemented LMS platform

· Configured multi-domain training environment

· Migrated and validated data

· Training and documentation materials

· Reporting and analytics functionality

· Ongoing maintenance and support services

9. Performance Standards The system must demonstrate:

· Minimum 99.5% uptime (preferred higher)

· Reliable performance under high user demand

· Responsive system performance across device

10. Vendor Qualifications Vendors must demonstrate:

· Experience delivering LMS solutions for government or large organizations

· Capability to support compliance-based training programs

· Proven success with scalable, enterprise LMS deployments

· References from similar implementations

11. Period of Performance

· Implementation: [3–6 months or as defined]

· Ongoing support and licensing: [3–5 years or as defined]