Schedule D - Service Level Agreement.docx
DOCX document 75 KB Posted
- Attached to
- MDOT Winter Maintenance Truck Buildup Components
- Solicitation number
- RFP 171 260000002057 1
- Issued by
- Michigan
About this file
This is a Service Level Agreement (SLA) schedule for the Michigan Department of Transportation (MDOT) Winter Maintenance Truck Buildup Components contract (RFP 260000002057). The agreement establishes performance standards and accountability measures for contractors delivering units to support MDOT's winter maintenance fleet. Contractors must deliver all units within 120 calendar days of order receipt, with deliveries occurring on the same day unless partial delivery is approved in advance. Units must match the Order Confirmation exactly in items, brands, and quantities with no substitutions permitted without prior written authorization from the Program Manager. Deliveries must comply with facility-specific schedules and receiving hours as outlined in Schedule A, with signed and dated packing slips required at the time of delivery. The State emphasizes that timely delivery is critical to fleet availability and the State's ability to perform essential winter maintenance services.
The SLA structure includes two primary performance metrics: Timely Deliveries and Accurate Deliveries, each with a 100% compliance standard. For failure to meet delivery deadlines, contractors incur service credits equal to 0.2% of the per-unit Delivery Order cost per calendar day, accruing for up to 30 calendar days maximum per affected unit. Similarly, if units are delivered before the scheduled date but fail to meet Delivery Order Specifications, service credits of 0.2% of the per-unit Delivery Order cost are assessed per calendar day from the scheduled delivery date until the State determines full compliance, also capped at 30 calendar days per unit. Contractors are exempt from liquidated damages for delays caused by circumstances beyond their control, including acts of God, weather, strikes, and quarantine restrictions, provided such extenuating circumstances are communicated to the Program Manager prior to the scheduled delivery date. Credits due are applied against amounts payable to the contractor or invoiced directly at the State's discretion.
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Other files
| File | Type | Posted |
|---|---|---|
| Schedule B - Pricing.xlsx | XLSX spreadsheet | |
| Schedule C - Insurance Requirements.docx | DOCX document | |
| Vendor Questions Worksheet.docx | DOCX document | |
| Confidential Treatment Form.docx | DOCX document | |
| Attachment 1 - Specifications.xlsx | XLSX spreadsheet | |
| Schedule A - Statement of Work.docx | DOCX document | |
| Standard Contract Terms.docx | DOCX document | |
| Proposal Instructions.docx | DOCX document |
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Text version
Enter your company name Schedule D – Service Level Agreement The Contractor will be held accountable to meet the requirements and the service level requirements established in this Contract.
The State reserves the right to reconsider or amend SLA amounts for split awards should they occur.The Contractor must deliver all units by the delivery date specified in each Delivery Order. Timely delivery is critical to the State’s winter maintenance fleet build-up schedule. Failure to meet delivery timelines impacts the availability and operability of the winter maintenance fleet and the State’s ability to perform essential services.
The Contractor must ensure all units delivered meet all Delivery Order Specifications at the time of delivery. Units delivered out of specification cannot be accepted for fleet build‑up.
Failure to meet delivery timelines and order specifications impacts the availability and operability of the winter maintenance fleet and the State’s ability to perform essential services.
The Contractor is not liable for liquidated damages when delays are caused by circumstances beyond the Contractor’s control and without its fault or negligence. Such causes include but are not limited to; acts of God, acts of the public enemy, acts of the State in its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes, or unusually severe weather.
The Contractor is also not liable for delays caused by a subcontractor when the delay results from circumstances beyond the control and without the fault of both the Contractor and the subcontractor, unless the required supplies or services were reasonably obtainable from other sources in time to meet the performance schedule.
Extenuating circumstances must be communicated by the Contractor to the Program Manager prior to the scheduled delivery date and time.
Credits due will be applied against amounts payable to the Contractor or invoiced directly to the Contractor at the State’s discretion.
Service Level Agreements for this Contract will be as follows:
Timely Deliveries
| SLA Element |
| Scope, Acceptable Standard & Service Credits |
| Definition and Purpose |
| All orders must be delivered within 120 calendar days of receipt of order. |
AND/OR
The Contractor must ensure that items and quantities delivered are exactly the items, brands, and quantities on the Order Confirmation. No substitutions will be allowed without prior written permission by Program Manager and a Change Notice executed by the Contract Administrator.
The entire order will be received on the same day unless a partial delivery has been approved in advance by the Program Manager.
| Acceptable Standard |
| All deliveries must occur in accordance with the approved delivery schedule for each Facility and Facility Receiving hours. See Section 10 of Schedule A – Statement of Work. |
Items, brands, and quantities delivered will match the Order Confirmation exactly.
Signed and dated packing slips will be provided to agency name at the time of delivery.
The entire order must be delivered on the same day unless a partial delivery has been approved in advance by the Program Manager.
Orders not received in their entirety, as determined by a review of the Data Sources, will be considered inaccurate.
The acceptable standard is 100% compliance.
| Credit Due for Failing to Meet the Service Level Agreement |
| If the Contractor does not deliver a unit by the required delivery date, the Contractor will owe service credits equal to 0.2% (two‑tenths of one percent) of the per‑unit Delivery Order cost per calendar day, beginning the day after the scheduled delivery date. |
Credits will accrue for up to 30 calendar days maximum per affected unit.
Accurate Deliveries
| SLA Element |
| Scope, Acceptable Standard & Service Credits |
| Definition and Purpose |
| The Contractor must ensure all units delivered meet all Delivery Order Specifications at the time of delivery. |
| Acceptable Standard |
| All delivered units must meet 100% of Delivery Order Specifications and be ready for immediate acceptance and build-up activities. |
Units delivered early but not meeting specifications will be treated as non‑compliant.
| Credit Due for Failing to Meet the Service Level Agreement |
| If units are delivered before the scheduled due date but do not meet Delivery Order Specifications, service credits equal to 0.2% of the per‑unit Delivery Order cost will be assessed per calendar day from the scheduled delivery date until the State determines the unit to be fully compliant. |
Credits will accrue for up to 30 calendar days maximum per affected unit.
RFP 260000002057
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