16R0106_A005_Attachment_3.pdf

SAQMMA16R0106 – Diplomatic Platform Support Services (DiPSS)

Attachment 3 – Service Category 1 and Ordering Procedures

1. The work to be acquired under this DIPSS contract is for logistical service, life & mission support services, and all other operation & maintenance services at various government installations located in any country where the U.S. Department of State has a presence, with a focus on high threat contingency environments.

Types of projects may include, but are not limited to: food service and food logistics, maintenance & repair of facilities, full spectrum operations of man camps, sewage and plumbing operations of facilities, leasing properties, refurbishing properties to include upgrading to meet high security requirements, laboratories, dining facilities and related structures, travel services for personnel, Medical services, and limited security as deemed necessary by DoS, and insurance.

2. Detailed services of the above scope of work will be specified at the task order level

3. Additional Ordering Procedures for the DiPSS IDIQ are as follows;

SB’s will participate in all (at CO’s discretion) task order above and below $20 million dollars. Large companies on DiPSS will service & generally participate only in efforts above $20 million. The CO will consider the dollar threshold and operational factors as guiding factors in setting aside the solicitation for small business or permitting large awardees to compete for task orders.

DiPSS task orders can be issued to support Posts and/or requirements globally. Awarding a task order to one vendor does not guarantee future task orders within that region.

All bureaus (as well as embassies and posts) will continue to send requirements to AQM as usual.

There is no change in this process, AQM will determine if the requirement will be fulfilled using the DiPSS vehicle or if there is a better solution. Once confirmed, the requisition will be assigned to the DiPSS CO for solicitation and award.

The Deputy Assistant Secretary for Logistics Management will be the authority responsible for allowing task orders to be issued to support other agencies. If approved, the same process as above is followed.

Task Order Management Service Descriptions and Performance Requirements Standards (High and Low Threat Posts)

References:

PMBOK, Project Management Body of Knowledge, (current version)

Service Description:

Services must be provided in strict adherence to the terms and conditions of the contract, Foreign Affairs Manual (FAM), Foreign Affairs Handbook (FAH), Federal Acquisitions Regulations (FAR), Department of State Acquisition Regulations (DOSAR), and other applicable US Government regulations, including local US Embassy policies and procedures. The Contractor shall use the Project Management Body of Knowledge (PMBOK) as the guidance document for performing Service Category 1 requirements.

Task Order management must be robust and scalable to support up to 250 post and consulate locations across the globe. Task Order management services for this contract is as complex as the places of performance in which they will be performed. Work may be performed in every operational environment the DoS are present. Places of performance may include countries such as Afghanistan, Iraq, and Yemen, high threat posts.

Service Category 1 services relate to the Project Management Process Groups described in the PMBOK as the:

Executing Process Group, Monitoring and Controlling Process Group and Closing Process Group. This is not an exclusive list of scope of Category 1 services. Task Order Performance Work Statements will identify services ordered.

Executing Process Group

These are services performed to complete the work defined in the Task Order management plan to satisfy the Task Order requirements. Services may include:

Direct & Manage Task Order Work

Leading and performing the work defined in the Task Order management plan and implementing approved changes to achieve the Task Order’s objectives.

Outputs

Task Order Deliverables Work Performance Data Change Requests Updates To Task Order Management Plan Updates To Task Order Documents Deliverables

Perform Quality Assurance

Auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.

Outputs

Change Requests Updates To Task Order Management Plan Updates To Task Order Documents Updates To Organizational Process Assets (OPA)

Acquire the Task Order Team

Confirming human resource availability and obtaining the team necessary to complete the Task Order.

Outputs

Task Order Assignments Resource Calendars Task Order Management Plan Updates

Develop the Task Order Team

Improving competencies, team interaction, and overall team environment to enhance Task Order performance.

Outputs

Team Performance Assessments Enterprise Environmental Factors (EEF) updates

Manage the Task Order Team

Tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize Task Order performance.

These include leadership, especially to communicate and inspire; influencing, especially in a matrix environment where Task Order managers have no direct authority; and effective decision making to negotiate with and influence the Task Order and Project teams.

Outputs

Change Requests Task Order Management Plan Updates Task Order Document Updates EEF Updates OPA Updates

Manage Communications

Creating, collecting, distributing, storing, retrieving, and the ultimate disposition in accordance with the communications management plan.

Outputs

Task Order Communications Task Order Management Plan Updates Task Order Documents Updates

OPA Updates

Conduct Procurements

Planning procurement actions, selecting sources of supplies and services, and forming contracts.

Outputs

Selected Sources Contract Agreements Resource Calendars Change Requests Task Order Management Plan Updates Task Order Document Updates

Manage Stakeholder Engagement

Communicating and working with stakeholders to meet their needs/expectations, addressing issues as they occur, and fostering appropriate stakeholder engagement in Task Order activities throughout the Task Order life cycle.

Outputs

Issue Log Change Requests Task Order Management Plan Updates Task Order Document Updates OPA Updates

Monitoring & Controlling Process Group

These are services required to track, review, and regulate the progress and performance of the Task Order; to identify any areas in which changes to the Task Order management plan are required; and to initiate the corresponding changes. These services may include:

Monitor & Control Task Order Work

Tracking, reviewing, and reporting the progress to meet the performance objectives defined in the Task Order management plan.

Outputs

Change Requests Work Performance Reports Updates To Task Order Management Plan Updates To Task Order Documents

Perform Integrated Change Control

Reviewing all change requests; approving changes and managing changes to deliverables, organizational process assets, Task Order documents, and Task Order management plan; and communicating their disposition.

Changes can come from any stakeholder. They all should be recorded. There should be a pre-defined process to approve/reject requests.

Outputs

Approved Change Requests Change Log Task Order Management Plan Updates Task Order Document Updates

Validate Scope

Formalizing acceptance of the completed Task Order deliverables

Outputs

Accepted Deliverables Change Requests Work Performance Information Task Order Documents Updates

Control Scope

Monitoring the status of the Task Order scope and managing changes to the scope baseline

Outputs

Work Performance Information Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Schedule

Monitoring the status of the Task Order activities to update Task Order progress and manage changes to the schedule baseline to achieve the plan

Outputs

Work Performance Information Schedule Forecasts Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Costs

Monitoring the status of the Task Order to update the Task Order costs and managing changes to the cost baseline

Outputs

Work Performance Information Cost Forecasts Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Quality

Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes

Outputs

Quality Control Measurements Validated Changes Verified Deliverables Work Performance Information Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Communications

Monitoring and controlling communications throughout the entire Task Order lifecycle to ensure the information needs of Task Order stakeholders are met.

Outputs

Work Performance Information Change Requests Task Order Plan Updates Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Risks

Implementing risk response plans, tracking identified risks, monitoring residual risks, identifying new risks and evaluating risk process effectiveness throughout the Task Order performance.

Outputs

Work Performance Information Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Procurements

Managing procurement relationships, monitoring contract performance, and making changes and corrections as appropriate.

Outputs

Work Performance Information Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Control Stakeholder Engagement

Monitoring overall Task Order stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

Outputs

Work Performance Information Change Requests Task Order Management Plan Updates Task Order Documents Updates OPA Updates

Closing Process Group

These are services to finalize all activities across all the Project Management Process Groups to close the Task Order or Task Order phase.

Close Task Order or Task Order Phase

Finalizing all activities across all of the Project Management groups to complete the Task Order or phase

Outputs

Final Service Transition OPA Updates

Close Procurements

Completing each Task Order procurement action.

Outputs

Closed Procurements OPA Updates

(b) Task Order Management Performance Requirement Standards

The following performance requirements standards shall be used to monitor and evaluate the Contractor’s performance of these Service Category requirements:

Reference Task Order Performance Objectives Standards of Acceptable Quality Level (Satisfactory)

Manage Task Order Performance

All Task Order performance objectives, identified in Task Orders, are satisfied.

90% of Task Order Performance goals are achieved

Manage Task Order Schedules

All Task Order schedule objectives, identified in Task Orders, are satisfied.

90% of Task Order Schedule goals are achieved

Manage Task Order Cost

All Task Order cost objectives, identified in Task Orders, are satisfied.

90% of Task Order Cost goals are achieved.