SAQMMA11R0213-004.pdf

SAQMMA11R0213-A004

Facilities Management, Maintenance & Logistics Support Services International Law Enforcement Academy – Roswell, New Mexico

SECTION A, CONTINUATION

NOTICE:

A.1 Contract Type: Firm Fixed Price

A.2 This acquisition is subject to the Service Contract Act of 1965, as amended (41 U.S.C 351, et seq.);

wage determination attached herewith.

A.3 A Site Visit is planned for the International Law Enforcement Academy (ILEA) site located in Roswell, NM as follows:

Location: International Law Enforcement Academy 47 Gail Harris St Roswell, NM 88203

Date: Tuesday, June 28, 2011

Time: 9:00 a.m. Local

The following is not a DOS planned function and is for information only:

After the site visit concludes, and at the option of potential offerors, an open house will be hosted with local Roswell venders at the ILEA Facility. That time has been established to occur between 2:00 – 5:00 pm local Roswell time.

A.4 NAICS Code is: 561210 - Facilities Support Services

A.5 This requirement is set-aside for all Historically Underutilized Business Zone (HUBZone) small business vendors that qualify as such under the NAICS code listed in Section A.4

A.6 PROPOSAL DUE DATE/TIME

Proposals (hard copies and CDs) in response to this solicitation are due at the below address no later than NOON EDT on Thursday, July 21, 2011.

Hand carried/Courier Mail (UPS, DHL, FedEx, etc) address

U.S. Department of State, Office of Acquisitions Management 1701 N. Fort Myer Dr., rm 200 Arlington, VA 22209 Attn: Terry Lord, Contract Specialist

SECTION B -- SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 OVERVIEW

The Contractor shall furnish to the United States Department of State’s (DOS) Bureau of International Narcotics and Law Enforcement Affairs (INL) all necessary resources for the operation and maintenance of the International Law Enforcement Academy (ILEA) building in Roswell, New Mexico. The Contractor shall also provide logistical support services to participants attending training at ILEA.

B.2 TYPE OF CONTRACT

This is a firm-fixed-price contract, as defined in Federal Acquisition Regulation (FAR) 16.202, for commercial items.

B.3 PRICES

The following are the negotiated firm-fixed-prices:

Base Year: $ Option Year 1: $ Option Year 2: $ Option Year 3: $ Option Year 4: $

B.4 NORMAL WORKWEEK

The firm-fixed-prices are based on a normal workweek, as defined in FAR 22.103-1, of 40 hours.

B.5 CERTIFIED COST OR PRICING DATA /

DATA OTHER THAN CERTIFIED COST OR PRICING DATA

Because this contract is for commercial items, the Government did not require and rely upon certified cost or pricing data, as described in FAR Subpart 15.4, for award of the contract. Instead, where applicable, the Government required and relied upon data other than certified cost or pricing data.

(END OF SECTION B)

SECTION C — DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SCOPE OF WORK

FACILITIES MANAGEMENT, MAINTENANCE

AND LOGISTICS SUPPORT SERVICES –

ILEA ROSWELL, NEW MEXICO, USA

C.1 Introduction

C.1.1 Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL)

The Bureau of International Narcotics and Law Enforcement Affairs (INL) advises the President, Secretary of State, other bureaus in the Department of State, and other departments and agencies within the U.S. Government on the development of policies and programs to combat international narcotics and crime. INL programs support two of the Department's strategic goals: (1) to reduce the entry of illegal drugs into the United States; and (2) to minimize the impact of international crime on the United States and its citizens. Counternarcotics and anticrime programs also complement counterterrorism efforts, both directly and indirectly, by promoting modernization of and supporting operations by foreign criminal justice systems and law enforcement agencies charged with the counter-terrorism mission.

C.1.2 International Law Enforcement Academy (ILEA) Background

INL works to reinforce the international network of laws and conventions against the narcotics trade, corruption, gang-related and transnational organized crime, demonstrating the real-world value of cooperation. The Bureau's policies and programs work to promote stable environments, good governance, and stronger civic institutions for our partners.

A world-wide network of International Law Enforcement Academies (ILEAs) was created to combat international drug trafficking, criminality, and terrorism through strengthened international cooperation.

Serving four regions: Europe, Africa, Latin America, and Asia; ILEAs help protect American citizens and businesses, buttress democratic governance through the rule of law, enhance the functioning of free markets through improved legislation and law enforcement, and increase social, political, and economic stability.

A major goal of the U.S. is the enhancement of the professionalism of foreign criminal justice officials to enable them to efficiently combat crime in their respective countries and, at the same time, prevent the movement of transnational criminal elements into the United States and throughout the world. An effective and efficient way to accomplish this goal was the creation of an ILEA providing training to a global student body. In furtherance of this effort the Department of State established an International Law Enforcement Academy located in Roswell, New Mexico. The ILEA in Roswell became operational in 2001. The Academy has a dedicated campus facility with two training rooms, a series of small break-out rooms, administrative offices, a computer lab, and office space for instructors.

http://www.state.gov/p/inl/crime/ilea/index.htm�

C.2 Scope

The contractor shall provide facility management and maintenance for the ILEA Roswell facility in Roswell, NM. The contractor shall also provide delegation logistical support for international students attending the ILEA Roswell training program in Roswell, NM. INL plans to host 400-500 foreign government officials per year, multiple weeks at a time, as participants in various Department of State foreign policy and technical outreach training programs.

The contractor will coordinate all activities – facility and international delegations logistics - with the ILEA training facilitator to support the overall ILEA training program.

For all items listed in this Scope of Work, the Contractor shall provide a Plan of Operation (see C.2.7) that will be evaluated at time of proposal submission as part of the contractor’s technical/management approach.

C.2.1. Facility Management and Maintenance

The contractor shall provide facility management and maintenance of the dedicated ILEA facility – one building of approximately 24,500 square feet - that includes administrative offices, two large classrooms with built-in simultaneous interpretation equipment, a computer lab room, and office space for instructors.

The Contractor is responsible for the operation, maintenance, repair, and preventive maintenance of the ILEA building equipment and systems: fire suppression system, plumbing, mechanical, electrical, security, and building architectural systems for the ILEA Roswell building. See the Section J attachment titled “ILEA Building Plans” for a layout of the facility.

The Contractor shall provide all management, supervision, labor, materials, parts, supplies, equipment, and administrative services (further detail provided below); and shall plan, schedule, coordinate and assure effective and economical completion of all services and deliverables required in support of the ILEA Roswell building.

The contractor shall provide the following to successfully carry out facilities management services at the ILEA Roswell Facility:

♦ Janitorial Services (Attachment A provides a layout plan of the facility. Locations and size of areas to be serviced will be finalized at the site visit described in Section L.3 if the layout plans do not provide sufficient detail). Janitorial and cleaning services will include maintaining and cleaning floors, windows, office space, restrooms, building fixtures, doors, stairways, grounds maintenance, removal of trash, and pest control.

o Contractor shall provide the following services as they apply to janitorial work:

General floor cleaning – vacuum all carpeted areas at least once a week; sweep and mop all non-carpeted indoor areas (including stairways) at least once a week.

• For safety purposes, the contractor shall place a caution sign wherever there are areas that are not completely dry. These signs shall be taken down once area becomes completely dry.

General window cleaning – exterior and interior building windows shall be cleaned using industry standard methods at least once every three (3) months.

Building fixture maintenance – dust and maintain clean fixtures in the ILEA

Roswell facility.

• The contractor shall supply, replace, and install light bulbs when necessary.

Light bulbs to be installed by the contractor must be low-energy, compact fluorescent or LED light bulbs.

Trash collection – collect and dispose of all trash from all trash cans located in and immediately outside the ILEA Roswell facility daily. Disposal of collected trash/waste shall be carried out and disposed of at the nearest dumpster (on the site if available) or a farther location for City of Roswell pick-up.

Bathroom maintenance/cleaning – maintain clean bathroom areas. This shall be done by:

• Mopping at least once a day

• Cleaning all bathroom mirrors and sinks at least once a day

• Scrubbing all toilets at least once a day

• Refilling all paper towel dispensers and toilet seat covers at least once a day

(if necessary)

• Cleaning all water fountains outside the bathrooms or elsewhere in the building at least once a day

• Ensuring height of water emanating from water fountain stays at a reasonable height for easy drinking

Grounds Maintenance - grounds maintenance includes the following:

• Maintaining the facility grounds so that grass does not exceed two (2) inches in height at any time throughout the life of the contract.

• Maintaining debris-free (including weather related debris) parking areas and walkways on the premises of the ILEA facility.

Pest Control – spray for pests local to the surrounding area at least once every three (3) months. Use industry standard practices common for a building of comparable size (24,500 sq. ft).

♦ Utilities (electric, gas, water, sewage) o Contractor shall provide, monitor, and maintain all utilities for the ILEA Roswell facility.

For informational purposes, the Government has provided historical usage data from calendar year 2009. This data is provided in Attachment I of this solicitation.

♦ Telephone Service (historical usage data provided in Attachment I) o Contractor shall provide fully functional landline/corded telephones in non-classroom areas (quantity to be determined at site visit) and, at a minimum, one (1) landline/corded telephone in each classroom. Contractor shall also provide a minimum of one (1) fully functional landline/corded telephone per administrative and instructor office desk.

o At a minimum, the contractor shall provide local and long distance service (including paying for all calls) for all telephones in the facility.

♦ Computers o The contractor shall provide and install computers in the ILEA Roswell facility (including classrooms (2 total), administrative offices (10 total), computer labs (40 total) and instructor offices (5 total)). Total Quantity: 57 Computers o The following minimum hardware specifications shall be on each computer:

Small Form Factor computer:

• Energy Star and EPEAT Gold certified

• MS Windows 7 Pro

• 4GB SDRAM

• 160GB SATA II Hard drive w/8MB cache

• DVD+/-RW optical drive

• Embedded 10/100/1000BaseT Ethernet NIC

• (1) RS-232 DB9 serial port

• (6) available USB 2.0 ports

• (1) external speaker port

• Standard US 104-key keyboard

• Two-button optical scroll mouse, PS2 compatible

• Auto Switching auto-sensing 110V/60 Hz to 220V/50 Hz power

• UL/CE certified

• NEMA 5-15 power cord included

• 3 year domestic warranty incl. parts and labor

• TAA (trade) compliant

19" Color Monitor:

• All cords, cables, adapters, and software packaged in same container as monitor

• EPEAT Silver or better

• TFT LCD Flat Panel display

• 16.7 million colors

• 1,000:1 contrast ratio or better

• 1280x1024 resolution

• 8ms response time or better

• SVGA and DVA connections, includes cabling for both

• Analog RGB, DVI video signal

• VESA 75 wall mount capable

• 22 Watts power consumption

• 110/220volt 50/60Hz auto-sensing and auto-switching

• UL and CE certified

• NEMA 5-15 power cord

• 3 year domestic warranty for parts and labor

• TAA (Trade) compliant o The following minimum software shall be on each computer:

• Microsoft Office 2003

• Antivirus software comparable or equivalent to products such as

Norton, Symantec, McAfee, etc, including firewall and spyware/pop-up blocker

• Internet Explorer 9 (IE9)

♦ Printers/Faxes/Scanners/Copiers – Qty: Eight (8) o The contractor shall furnish, at a minimum, a combination 4 in 1 network machine centrally located in the main classroom area, the instructor office area and the administrative office area.

o The contractor shall also furnish enough paper, toner and ink to maintain optimal functionality throughout a contract year.

Minimum specifications

• Print speed (all colors)– 25 pages per minute (ppm)

• Printer resolution (black & white) – 1200 x 1200 dpi o Color – 4800 x 1200 dpi

• Media types – plain paper, letter and legal size

• Input paper capacity – 200 plain paper sheets

• Output paper capacity – 100 plain paper sheets

• Memory – 64MB

• Type of Interface – USB 2.0

• Total Ink cartridges – 1 black, 1 cyan, 1 magenta, 1 yellow

• Scanner resolution – 4800 dpi

• Scanner type – flatbed

• Copier Resolution – 1200 x 600 dpi

• Copier speed (all colors) – 25 copies per minute (cpm)

• Automatic document feeder

• Fax type – black, white and color

• Fax document feed type and capacity – automatic, 25 pages

• Wireless capability preferred but not required

• 3 year domestic warranty for parts and labor

♦ Internet Connectivity o Contractor shall provide, at a minimum, a basic high-speed cable connection (using standard industry speeds for the Roswell, NM area) for all computers and printers/scanners/faxes/copiers in the ILEA Roswell facility.

o A local area network (LAN) connecting all computers and external equipment (printers, faxes, copiers, scanners) must also be installed and maintained by the contractor to ensure no interruptions/connectivity lapses occur during building hours of operation.

♦ Computer/IT Maintenance o The contractor shall provide maintenance on all computers, faxes, printers, scanners, and copiers located in the ILEA Roswell facility (including classrooms, administrative offices, computer labs and instructor offices). The contractor shall also maintain the LAN that connects all IT equipment.

o Computer/IT maintenance shall be provided on a maintenance-call basis (see Section

C.2.2 – On-Call Services) vice regularly scheduled preventative maintenance.

The contractor shall comply with all applicable City of Roswell ordinances and codes relating to the maintenance of the premises.

The contractor shall comply with the requirements/standards of the Occupational Safety & Health Administration.

There are no requirements for building guards or physical security for this facility.

C.2.2 Delegation Logistics Support

In addition to the services listed in section C.2.1, the Contractor shall also provide delegation logistics support services for participants attending ILEA training courses and workshops in Roswell, NM. The contractor shall expect to service approximately 500 participants each calendar year attending multi-week courses and training programs in Roswell, NM. The participants will arrive into Roswell, NM with occasional arrivals scheduled into Albuquerque, NM. Regardless, the contractor shall provide in-bound transportation services from both Roswell Industrial Air Center Airport and Albuquerque International Sunport.

Specific delegation logistical services shall include the following:

♦ Ground Transportation Services - Contractor shall provide ground transportation services to/from airports listed in this section, daily transportation services to/from hotel and the ILEA Roswell building (weekdays only) and transportation to/from other program activities and on weekends as specified below. The contractor may be required to make more or fewer trips than described below.

For informational purposes, the Government has used the following equation to determine the number of round trips per year (340) the contractor should expect to make:

AIRPORT: 20 courses x (4 pick-ups and 2 drop-offs) = 120 roundtrips to airport

WEEKEND ACTIVITIES: 10 courses x 2 weekends each = 20 weekend activity roundtrips

LOCAL: 200 training days = 200 roundtrips to/from hotel and ILEA Roswell Building

120 (airport) + 20 (weekend) + 200 (local) = 340 roundtrips/year

Airport arrival and departure facilitation o Airport arrival greetings and (in-bound) transportation from applicable airport for each delegate and/or group.

• The contractor shall greet each delegate or delegation at the exit first point outside of the security area of the airport(s). The shuttle driver shall be well-groomed, wearing industry standing limousine driver attire, and shall carry a sign clearly marked “ILEA Roswell Delegation Transportation” to allow delegates/delegation to facilitate easy access to the correct contractor-furnished vehicle.

• The contractor shall be prepared to make use of all contractor-furnished transportation services to expedite transportation to/from applicable airport.

Participants shall wait no more than 20 minutes from the time of luggage pick-up at baggage claim to time of departure to destination (either hotel or ILEA Roswell facility).

o Airport departure (out-going) facilitation.

• The contractor shall provide non-stop transportation to Roswell or Albuquerque Airports after conclusion of training.

transportation services to expedite transportation to/from applicable airport.

The contractor shall ensure that participants arrive at the applicable airport not later than two hours before their scheduled departure time.

Weekday (Monday-Friday) Transportation o Morning (Before Class) Transportation

• The contractor shall transport participants 30 minutes prior to class start time each day class/training is in session. Participants shall not wait more than 20 minutes to depart from their hotel to the ILEA Roswell facility.

o Evening (after class) Transportation

• The contractor shall transport participants no later than 30 minutes after class ends.

• Weeknight transportation outside of transporting participants to their hotel from the ILEA Roswell facility is not within the scope of this requirement.

o Transportation services during scheduled class times

• Transportation services are not required during scheduled class times (facility hours of operation) with the exception of medical or emergency related circumstances.

Weekend (Saturday and Sunday) Transportation Services o Activities transportation

• On weekends, the contractor shall be expected to make a minimum of one (1) round trip per weekend and a maximum of three (3) round trips per weekend to accommodate weekend non-classroom ILEA group activities.

transportation services to expedite transportation to/from all weekend activities.

♦ Lodging o The contractor shall provide the highest quality available double-occupancy lodging within Roswell, NM city limits to all participants, beginning with no earlier than two (2) days before the first day of training and ending no later than two (2) days after the training concludes.

o The contractor shall provide high-quality double-occupancy lodging at weekend activity locations and emergency in-transit lodging as needed.

o The contractor shall pay the hotel directly for participants’ lodging costs (room and taxes only). Any costs for other than room and taxes shall be paid by the participants.

o The contractor is not required to pay lodging costs (room and taxes) that exceed the lodging per diem amount for Roswell, NM, as stipulated in the Federal Travel Regulation, unless the lodging per diem amount is not available.

o The contractor is expected to provide lodging for 300 days, cumulative of all participants, but it may be required to provide more or fewer days.

♦ Food Services o The contractor shall provide a full meal plan (full meal plan includes, at a minimum, breakfast and lunch for every day they are at training facility) for the duration of the participants’ stay in the United States.

o The contractor shall provide participants with the Roswell M&IE per diem, as stipulated in the Federal Travel Regulation, for any meals not covered by meal plans.

o The contractor is expected to provide food services for 300 days, cumulative of all participants, but it may be required to provide more or fewer days.

♦ On-Call Services o The contractor shall provide a telephone number for on-site staff to call in case of immediate assistance required concerning any of the above requirement areas.

o The contractor shall answer any call within thirty (30) minutes of the call being placed, and the contractor shall report to the place of the incident within 1 hour of the initial call.

The contractor shall restore the issue to its original condition as soon as possible.

o The contractor shall assume a minimum of four (4) service calls per month for IT related (equipment, network) services. For all other services, the contractor shall assume a minimum of two (2) services calls per month.

♦ Contact and Coordination with DoS and Participants o The contractor shall provide a single logistical point of contact for DOS and the participants during their entire stay in the U.S.

C.2.2.1 ILEA Roswell Program Coordination

The facility management and logistic support contractor shall fully coordinate implementation of the ILEA Roswell program with the training contract provider. The training contract provider will also be required to fully coordinate all training activities closely with the facility maintenance and logistic support contractor.

C.2.3 ILEA Alumni Participant Information

In furtherance of INL missions, the contractor shall maintain Alumni records of law enforcement professionals who have participated in the domestic ILEA program. The contractor shall use an application that will capture pertinent participant information for current and historical use.

C.2.4 Logistical Coordination with Department of State

The Contractor shall closely coordinate all logistical and operational activities with the Department of State during the life of the contract. The contractor shall provide Department of State and U.S.

Embassies with timely information on local hotels, weather, cultural activities planned and other information as requested by the foreign delegations, the Department of State and U.S. Embassy personnel as related to delegations’ stay in Roswell, NM.

C.2.5 Government Furnished Resources

The Government shall furnish an academy building in Roswell, NM. Specifically the building is a dedicated campus facility that includes administrative offices, two large classrooms with built in simultaneous interpretation equipment; break out discussion rooms, a computer room, and office space for instructors.

The Government shall provide air travel services for all participants to travel from their home of record to and from Roswell, NM; however it is the contractor’s responsibility to facilitate arrival and departure to and from specified airports (see section C.2.2 for further details on delegation logistics services).

C.2.6 Contractor Furnished Resources

The ILEA Roswell training facility currently contains limited fixtures and equipment. The contractor shall work with the Government on a needs assessment to furnish, install and equip the building to accommodate and deliver training courses for up to 100 participants at a time for no less than ten sessions (see attachment titled “Draft Training Schedule”) per calendar year. This assessment process starts at the site visit in Roswell, NM at the date and time noted in this solicitation (see Section L.3). Ultimately, it is the contractor’s responsibility to take stock of all necessary items (furniture, IT equipment, basic utilities) and prepare a list for government review. The Government shall work with the successful contractor to finalize all furniture and equipment required for a fully functional training facility.

At a minimum, contractor furnished and installed (if applicable) equipment shall include the following:

♦ Computers o Minimum hardware and software specifications are located in Section C.2.1

♦ Printers/faxes/scanners/copiers o Minimum specifications are located in Section C.2.1

♦ Classroom furniture o The contractor shall furnish and install, at a minimum, the following furniture and supplies for each classroom in the ILEA Roswell facility:

Student supplies – Welcome Student Packet for each student (approximately 500 per contract year) – consists of:

• Roswell Information Packet

• Program Contact Information

• Folder/Binder with Pen and Paper

Instructor classroom desk - Qty: One (1) per classroom

• Knoll or Knoll-like Y-Leg Table (brand name or equal)

• Dimensions – approximately 60” W x 36” D x 29’ H

• High Pressure Laminate surface

Instructor classroom chair – Qty: One (1) per classroom

• Same minimum specifications as shown below for instructor/administrative office chair(s)

♦ Office furniture o Applicable for the following locations – Administrative office(s), Instructor office(s), and breakout room(s) o The contractor shall furnish and install office furniture that complies with the following minimum specifications:

• Minimum office chair specification(s) – Qty: One (1) per administrative and instructor office desk (15 total):

• Office Star or Office Star-like Air Grid Back Deluxe Task Chair (Brand name or equal)

• Color – Black or Grey

• Material – Mesh

• Pneumatic seat height adjustment

• Arm rests

• Lumbar support

• Swivel tilt mechanism with tension control and tilt lock

• Minimum office desk specifications – Qty: Approximately One (1) per instructor office and administrative office (15 total).

Knoll or Knoll-like Series 2 Single Pedestal Desk (brand name or equal) Dimensions – approximately 66”W x 25”D x 28”H “L”-shape design File cabinets/drawers with supplies storage space on opposite ends of the desk High pressure laminated plastic desktop

♦ Computer Lab furniture o The contractor shall furnish and install computer lab furniture that complies with the following minimum specifications:

Chairs – Qty: 40 total

• Approximately equivalent to specifications of student lounge and breakout room chairs below

♦ Student Lounge Furniture o The contractor shall furnish and install student lounge furniture that complies with the following minimum specifications:

Tables – Qty: 4 total Wood or laminated plastic top fold-out table Metal fold-out legs Large enough to seat ten (10) per table

Chairs – Qty: 40 total (10 per table)

Carroll or Carroll-like Tapered Frame Black Finish Upholstered chair (brand name or equal)

Dimensions – approximately 34”H x 17” W X 21” D o Minimum student breakout room table and chair specifications

Tables – Qty: 5 total (1 per breakout room) Virco or Virco-like 8700 Series height adjustable training table Dimensions – approximately 24”W x 36”D x 30”H

Chairs – Qty: 40 total (8 per breakout room)

Approximately equivalent to specifications of student lounge chairs above

♦ Conference Room Chairs (Qty: 12 total) o Minimum conference room chair specifications

Office Star or Office Star-like Air Grid Back Deluxe Task Chair (Brand name or equal)

Color – Black or Grey Pneumatic seat height adjustment Lumbar support

♦ Outdoor Patio Furniture o Minimum table and seating specifications (Qty: 1 total) Wood or Laminated Plastic Picnic table with attached bench seating on both sides Large enough to seat 8 people comfortably

♦ Cleaning Supplies o The contractor shall stock and maintain enough industry standard cleaning supplies for a building of comparable size to the ILEA Roswell facility (24,500 sq. ft).

♦ Transportation Vehicles o The contractor shall provide a transportation service that satisfies all transportation requirements in C.2.2 – Ground Transportation Services. Any transportation option must include, at a minimum, the legally-allowed minimum state of New Mexico occupant and liability insurance coverage amounts, as well as fuel and vehicle maintenance.

C.2.7 Plan of Operation

The contractor shall provide a comprehensive Plan of Operation containing the proposed levels of staffing, showing numbers and types of personnel. The Plan shall provide in detail, methods and procedures that will be utilized to accomplish all required services under this SOW, and which will ensure that all security requirements, start-up, qualification, and certification requirements will be accomplished both before the commencement date for services and satisfactorily maintained. The contractor shall provide details on how personnel will be brought on-site to familiarize themselves with the building, equipment, and systems so that all services shall operate and be performed without interruption starting with the first day of the contract. Through the Plan of Operation, the contractor shall demonstrate their understanding of the requirements by outlining methods/plans for staffing and scheduling personnel so that adequate supervision will be provided, a reserve pool of qualified personnel will be maintained for all services, and personnel will be available to respond to emergencies. The Plan of Operation shall demonstrate in sufficient detail how the deliverables and required reports will be prepared for submittal and who will be responsible for tracking their completion. In the Plan of Operation, the contractor shall specify how they will respond to, and accomplish all service calls during normal core work hours, and during outside core work hours. The Plan of Operation shall also contain resume(s) (no longer than 3 (three) pages per proposed personnel) for all proposed key personnel that lists relevant past experience and complies with the minimum required experience and education listed in Section C.3.3.1.

C.3 General Requirements

C.3.1 Hours of Operation

The core hours of operation shall be from 9.00 am to 5.00 pm Mountain Time, Monday through Friday.

The Contractor shall perform services on the weekends and on some Federal holidays in support on multi-week programs, delegation arrivals/departures and weekend cultural activities.

C.3.2 Federal Holidays

The ILEA Roswell Academy will be closed Christmas Day and New Years Day. The service provider may have to schedule routine course and program deliveries on some other Federal Holidays. The ten Federal Holidays per year are as follows:

New Years Day Martin Luther King, Jr. Birthday Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

C.3.3 Key Personnel Requirements

The contractor shall assign sufficient experienced personnel who are qualified in the conduct of similar operations and who have appropriate background and experience. Key personnel may not be replaced by the service provider without the review and approval of the Contracting Officer. Key personnel include the Project Manager and those individuals responsible for managing work. These shall include, but may not be limited to:

C.3.3.1 Project Manager

The contractor shall provide a full time Project Manager who shall be responsible for the performance of the work and coordinate all activities with the Contracting Officer’s Representative. The Project Manager shall have no less than three years of management experience in facility management and a minimum of a bachelor’s degree. The Project Manager shall also have experience coordinating logistics for, and interacting with, high profile delegations. The Project Manager shall have the ability to obtain, at a minimum, a Moderate Risk Public Trust (MRPT) security clearance. The name of the Project Manager, and an alternate or alternates, who shall act for the Project Manager when the Project Manager is absent, and the phone number to contact the prime and alternate Project Manager(s), shall be designated in writing to the Contracting Officer prior to the contract start date.

C.3.3.2 Other Key Personnel

Other Key Personnel as proposed by the Contractor. Unless otherwise noted all additional key personnel identified by the contractor shall have, at a minimum, a Moderate Risk Public Trust (MRPT) security clearance.

C.3.4 Employee Conduct

The contractor and subcontractor employees shall put forth honest effort in the performance of their duties; Disclose waste, fraud, abuse and corruption to appropriate authorities; adhere to all equal opportunity laws and regulations; and satisfy in good faith their obligations as citizens, including all just financial obligations, especially those imposed by law (i.e., taxes) or by court order (i.e., alimony or child support).

The contractor and subcontractor employees must not use nonpublic government information in private financial transactions; use Federal property for other than authorized purposes; hold financial interests that conflict with the performance of their duties; make unauthorized commitments purporting to bind the government; and engage in outside activities that conflict with their official government services contract responsibilities.

C.3.5 Termination of Employee

Service Provider employees shall return ID badges, keys and any key cards to the Government immediately upon termination of employment with the Service Provider.

C.3.6 Identification (ID) Badges

The Service Provider shall provide employees and participants with an identification badge while performing work at the Government-furnished facility

C.3.7 Key Control

The Service Provider shall issue keys or key cards to employees for access to the Government-furnished facility. Keys and key cards are not transferable and the Service Provider shall maintain records to ensure accountability of keys and shall ensure that keys are not lost, misplaced or used by unauthorized persons. The Service Provider shall not duplicate government keys or key cards unless authorized by the Government.

C.3.8 Conflict of Interest

If for any reason the Contracting Officer or the Service Provider determines that a Service Provider employee faces a potential, perceived or real conflict of interest, the Contracting Officer will notify the Service Provider or the Service Provider shall notify the Contracting Officer of the potential, perceived or real conflict of interest. The Service provider shall proceed at the direction of the Contracting Officer, which may include, but not be limited to, reassignment of the task to another employee.

C.3.9 Additional Administrative Requirements

Upon request from the Government, the contractor shall provide management and technical information to the Government including but not limited to:

• Technical Evaluations

• Congressional Inquiries

• One-time reports

• Material, equipment, facilities and other property listings or inventories

• Equipment maintenance records

• Financial records

• Audits

• Recommendations for amending, revising or originating Government regulations or policies within the scope of this contract

• Information requested by the Contracting Officer or Contracting Officer’s Representative

• Service provider’s account of its day-to-day expenditures.

C.4 Quality Control Plan

The contractor shall submit a Quality Control Plan which demonstrates a clear and distinct understanding and appreciation of the need for quality control, and its direct relationship to, and effect upon, operational and functional performance under the contract. The plan shall address the level, methods, and frequencies of inspections, maintenance standards, as well as the distribution process of all applicable reports; and the procedures to follow-up and correct deficiencies, including time frames involved in correcting the deficiency. This plan will also address the Contractor's methods of responding to and satisfying tenant complaints.

At a minimum the plan shall provide the following:

1) Identification of responsible officials.

2) A description of the level, methods, and frequency of inspections for all required services.

3) Procedures to detect, follow up, and correct deficiencies and the time frames for making corrections.

4) Identification of the methods that will be utilized to evaluate customer feedback on services provided which will be used to determine if the building tenants are satisfied with the delivery, quality, and timeliness of delivered services.

5) Written inspection forms, reports, format to be used (provide samples) and an explanation of how and to whom they would be distributed.

6) A discussion of whether the quality control system encompasses all aspects of the process prior to and concurrent with providing the services.

C.5. Incorporation of Contractor’s Technical Proposal (05/95)

(a) The Contractor shall perform this contract in accordance with its technical proposal dated ______________ and any revisions thereto submitted in response to this solicitation. In the event of any inconsistency between the contract and the technical proposal, the contract will have precedence.

(b) The Contractor's technical proposal is incorporated by reference and hereby made subject to the provisions of the "ORDER OF PRECEDENCE" clause in SECTION I of this contract. Under the "ORDER OF PRECEDENCE" clause, the Contractor's technical proposal shall follow "the specifications" in the order of precedence.

SECTION D - PACKAGING AND MARKING OF SUPPLIES FOR DOMESTIC SHIPMENT (05/95)

Supplies shall be packed for shipment in a manner that will ensure acceptance by common carriers and safe delivery at destination. Containers and closures shall comply with the Interstate Commerce Commission Regulations, Uniform Freight Classification Rules, and regulations of other carriers as applicable to the mode of transportation.

PACKING LIST(S)

A packing list or other suitable shipping document shall accompany each shipment and shall include the following information:

(a) Name and address of consignor;

(b) Name and address of consignee;

(c) Government contract number (and delivery order number, if used);

(d) Government bill of lading number covering the shipment, if any;

(e) Description of the items shipped, including item number, quantity, number of containers, and package number, if any.

SECTION E — INSPECTION AND ACCEPTANCE

E.1 CLAUSES INCORPORATED BY REFERENCE

FEDERAL ACQUISITION REGULATION TITLE AND DATE

52.246-2 INSPECTION OF SUPPLIES--FIXED-PRICE (AUG 1996)

52.246-4 INSPECTION OF SERVICES--FIXED-PRICE (AUG 1996)

52.246-15 CERTIFICATE OF CONFORMANCE (APR 1984)

52.246-16 RESPONSIBILITY FOR SUPPLIES (APR 1984)

E.2 INSPECTION AND ACCEPTANCE — SERVICES (05/95) (MODIFIED)

Inspection and acceptance of the services to be provided hereunder shall be made by the Contracting Officer Representative or his/her designee.

E.3 CONTRACTOR RESPONSIBILITY

The Contractor is responsible for the day-to-day inspection and monitoring of all Contractor work performed to ensure compliance with contract requirements. The results of all inspections conducted by the Contractor shall be documented on a weekly inspection report and made available to the COR by COB on the first workday of each succeeding week. The reports shall include, but not be limited to, clear and concise inspection results, deficiency descriptions, processes inspected, and adequate corrective action statements that prevent deficiency recurrence. To accomplish the tasks, the Contractor shall ensure that qualified quality control personnel that meet the qualifications set forth in this requirement are available to the degree necessary.

SECTION F — DELIVERIES OR PERFORMANCE

CLAUSES INCORPORATED BY REFERENCE

FAR SOURCE TITLE AND DATE

52.242-15 STOP-WORK ORDER AND ALTERNATE I (AUG 1989)

52.242-17 GOVERNMENT DELAY OF WORK (APR 1984)

F.1. DOSAR 652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE

(DEC 1994)

(a) The Department of State observes the following days as holidays:

New Year's Day Martin Luther King's Birthday Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Any other day designated by Federal law, Executive Order, or Presidential Proclamation.

(b) When any such day falls on a Saturday, the preceding Friday is observed; when any such day falls on a Sunday, the following Monday is observed. Observance of such days by Government personnel shall not be cause for additional period of performance or entitlement to compensation except as set forth in the contract. If the Contractor's personnel work on a holiday, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, unless authorized pursuant to an overtime clause elsewhere in the contract.

(c) When the Department of State grants administrative leave to its Government employees, assigned Contractor personnel in Government facilities shall also be dismissed. However, the Contractor agrees to continue to provide sufficient personnel to perform round-the-clock requirements of critical tasks already in operation or scheduled, and shall be guided by the instructions issued by the Contracting Officer or his/her duly authorized representative.

(d) For fixed-price contracts, if services are not required or provided because the building is closed due to inclement weather, unanticipated holidays declared by the President, failure of Congress to appropriate funds, or similar reasons, deductions will be computed as follows:

(1) The deduction rate in dollars per day will be equal to the per month contract price divided by 21 days per month.

(2) The deduction rate in dollars per day will be multiplied by the number of days services are not required or provided.

If services are provided for portions of days, appropriate adjustment will be made by the Contracting Officer to ensure that the Contractor is compensated for services provided.

(e) If administrative leave is granted to Contractor personnel as a result of conditions stipulated in any "Excusable Delays" clause of the contract, it will be without loss to the Contractor. The cost of salaries and wages to the Contractor for the period of any such excused absence shall be a reimbursable item of direct cost hereunder for employees whose regular time is normally charged, and a reimbursable item of indirect cost for employees whose time is normally charged indirectly in accordance with the Contractor's accounting policy.

F.2. PERIOD OF PERFORMANCE

The award date is the date the contract is signed by the Contracting Officer.

The periods of performances are one year from date of contracting officer’s signature, with four one-year options thereafter. The below dates will be populated in any resulting contract.

Base: ________________ through _______________ 1st Option: _______________ through _______________ 2nd Option: ________________ through _______________ 3rd Option: ________________ through _______________ 4th Option: ________________ through _______________

F.3. PLACE OF PERFORMANCE (05/95)

The principal place of performance is located at:

International Law Enforcement Academy (ILEA) – Roswell

47 Gail Harris Street Roswell, New Mexico 88203 USA

F.4. DELIVERABLES

All reports, plans, schedules and other submittals (deliverables) provided by the Contractor are subject to approval by the CO or COR.

a) The Contractor shall be required to perform in accordance with the Government's existing plans and schedules or as advised by the COR until the Contractor's submittals are approved by the CO or COR.

b) It is the view of the Government that the timely submittal of the deliverables is crucial to the proper operation of the facility and provides the guidelines for the proper oversight by the Government.

The contractor shall be required to submit deliverables and reports at specified times throughout the life of the contract. They are considered critical to the successful completion of all contractual requirements. At the discretion of the COR, deliverables may be submitted to the designated building manager who is given authority to manage the facility identified in the contract.

SECTION G — CONTRACT ADMINISTRATION DATA

G.1. CONTRACT ADMINISTRATION DATA (07/01)

G.1.1 Contract Management

Notwithstanding the contractor's responsibility for total management during the performance of the contract, the administration of the contract will require maximum coordination between the Department of State (DOS) and the Contractor.

G.1.2 Contracting Officer

All contract administration will be effected by the Contracting Officer. Communications pertaining to contractual administrative matters will be addressed to the Contracting Officer. No changes in or deviation from the scope of work shall be effected without a written modification to the contract executed by the Contracting Officer authorizing such changes.

G.2 POINTS OF CONTACT:

G.2.1 The following individuals will be the DOS points-of-contact during the performance of the contract:

Contract Specialist: Terry Lord lordtg@state.gov

Contracting Officer's TBD Representative (COR):

652.242-70 Contracting Officer’s Representative (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name and position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and the authority is delegated in the designation.

(End of clause)

G.3 KEY PERSONNEL:

G.3.1 The Contractor shall include among the personnel to be assigned under this contract those persons listed below:

NAME LABOR CATEGORY

__ ___________Project Manager__________

G.3.2 The persons named above are considered key personnel. The Contractor shall give at least 30 calendar days advance notice if any of these persons are to be removed or diverted from this contract, and shall supply written justification as part of this notice, and shall name the proposed substitute or replacement; but the Contractor will not remove or divert such persons unless authorized by written consent of the Contracting Officer.

G.3.3 General Approval. All Contractor personnel assigned to this contract are subject to DOS review in accordance with the defined labor categories herein. Contractor personnel found unacceptable by the government at any time shall be removed from performing under this contract within 14 calendar days after notification. Such notification shall be delivered in writing by the Contracting Officer to the Contractor.

G.3.4 Substitutions. During the first ninety days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment.

All proposed substitutes shall meet or exceed the qualifications of the person to be replaced.

G.4. ADDRESSES:

COR Mailing Address: U.S. Department of State Bureau of International Narcotics and Law Enforcement Affairs (INL) 1800 G Street NW Suite 2107 – State Annex 22 Washington DC, 20223 Attention: TBD

First Class Mailing: U.S. Department of State Office of Acquisition P.O. Box 9115, Rosslyn Station

Arlington, Virginia 22219

Courier or Hand Delivery: U.S. Department of State Office of Acquisition, 2nd Floor 1701 N. Ft. Myer Drive Arlington, Virginia 22209 (Visitor’s entrance via 17th Stree0)

G.5. INVOICE SUBMISSION INSTRUCTIONS:

652.232-70 Payment Schedule and Invoice Submission (Fixed-Price) (Aug 1999)

(a) General. The Government shall pay the contractor as full compensation for all work required, performed and accepted under this contract, inclusive of all costs and expenses, the firm fixed-price stated in Section B of this contract.

(b) Payment Schedule. Partial payments may be made after acceptance has occurred, but not more frequently than once monthly.

(c) Invoice Submission. Invoices shall be submitted in an original and three copies to the office identified in Block 10 of the SF-26, Block 23 of the SF-33, or Block 18b of the SF-1449, except that invoices for services shall be submitted to the Contracting Officer's Representative (COR) at the address referenced in Section G of the contract under "CONTRACT ADMINISTRATION DATA." To constitute a proper invoice, the invoice must include all items in accordance with

FAR 52.232-25, "PROMPT PAYMENT."

(d) Contractor Remittance Address. Payment shall be made to the contractor’s address as specified on the cover page of this contract, unless a separate remittance address is specified below:

G.5.2. Request for Payment by Electronic Funds Transfer (11/96):

If the Contractor desires payment under the contract to be made by electronic funds transfer, the Contractor shall complete and submit the attached Standard Form 3881, "ACH Vendor/Miscellaneous Payment Enrollment Form," in accordance with FAR 52.232-33 "MANDATORY INFORMATION FOR ELECTRONIC FUNDS TRANSFER PAYMENT," to the following address:

U.S. Department of State Financial Operations Central Claims Division P.O. Box 9487, Rosslyn Station Arlington, VA 22219

652.232-72 Limitation of Funds (Aug 1999)

(a) Of the total price in Section B (or the “Prices” section), only the amount stated on the contract award document or subsequent modifications is now available for payment and obligated under this contract. It is anticipated that from time to time, additional funds will be obligated under the contract until the total price of the contract is obligated.

(b) The Government is not obligated to pay or reimburse the contractor more than the amount obligated pursuant to this clause.