ESOC West Solicitation Rev06-06-2011.docx

SECTION B, SUPPLIES OR SERVICES AND PRICES/COSTS

TYPE OF CONTRACT

B.1. This is a hybrid IDIQ contract with fixed priced CLINs and Fixed Priced Task Order CLINs with predetermined labor rates. CLIN 0001 and the respective Option Year CLINs (1001, 2001, 3001 and 4001) are Firm Fixed Price with a firm fixed price monthly rate. CLIN 0002 and the respective Option Year CLINs are “as required” task order Time and Materials CLINs. CLINs 0003 and 0006 and their respective Option Year CLINs are “as required” Fixed Price Task Order CLINs. CLINs 0004 and 005 and their respective option year CLINs are labor hour CLINs that will on an “as required” basis using the Escort rates set forth in Clause B.4.G below.

B.2. MINIMUM AND MAXIMUM CONTRACT AMOUNTS--INDEFINITE QUANTITY CONTRACT

(a) Per FAR 52.216-22 "INDEFINITE QUANTITY," the minimum for this indefinite quantity contract shall be any quantity or combination of supplies and services equal to the amount(s) set forth below. If the contract contains options, the minimum for each option shall apply separately and independently to that option.

CLINs 0001 (1001, 2001, 3001. 4001) are fixed priced items and not subject to the IDIQ provisions of this contract. The following minimums apply in total to CLINs 0002, 0003, 0003A and 0004 and their applicable option years

Base year and Options: Total Amount $

(b) The maximum for this indefinite quantity contract (including options) shall be any quantity or combination of supplies and services equal to ________ (to be determined)

B.3. DESCRIPTION OF SERVICES

The Contractor is responsible for the operation, maintenance, repair, preventive maintenance, installation and alterations of the building equipment and systems; fire suppression system and fire alarm system, plumbing, mechanical, electrical, elevators, energy management, and building architectural systems; reimbursable building alterations, and buildings at the Denver DATA Center site in accordance with the specifications of the requirement. The Contractor will be expected to actively participate in third party management system certification programs pursued by the Department of State. Such programs may include US Green Building Council Leadership in Energy (LEED EB O&M), the Occupational Safety and Health Administration’s Voluntary Protection Program (VPP). The Contractor will be expected to conform to Department of State policy requirements defined in the Environmental Health and Safety Management Systems Program Manual, the Affirmative Procurement Plan and the Sustainable Building MOU. The Contractor shall provide all management, supervision, labor, materials, parts, supplies, equipment, administrative services and subcontract services (except as specifically designated as provided by the Department of State); and shall plan, schedule, coordinate and assure effective and economical completion of all services and deliverables required herein. The Contractor shall not perform maintenance to the security systems; elevators; occupant copier and/or fax machines at the DOS Buildings (Denver DATA Center).

Contract Line Item Number (CLIN)

0001 BASIC SERVICES - Fixed Price 12 month $______ $_______ services for the operations and maintenance, preventive maintenance, and repairs under $2,500.00 each.

see CLINS 0004&0005

0001A INCENTIVE for Basic Services $ ____________ Maximum Incentive Amount Performance. Maximum amount that the Contractor may be awarded for maintaining 100% compliance for service calls, preventive maintenance, tours, and maintenance repairs. The incentive payment may be earned in accordance with Section C, Exhibit 4, QASP.

0002 REPAIR SERVICES 200(est.) core hours $______ $_______ Labor & Parts/Materials for: Each repair over $2,500.00 to building equipment 200(est) non-core hours $______ $_______ and systems per section C, paragraph C.8; sustaining architectural/structural maintenance & repairs over $2,500.00 each to building equipment and systems per Section C, paragraph C.10.

Pre-existing deficiencies per section C paragraph C.13.

Services for reimbursable work authorizations per Section C, paragraph C.11.

0003 Subcontractor services as may be required in the performance of building alterations and installation of equipment/systems per Section C, paragraph C.11

Govt. estimate subcontract cost before offeror’s additive $100,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

0004 Provide Escort Services (As required) EST: 500 hours $ ____________ The Contractor is responsible for providing security escorting services as required, in the performance of service calls, maintenance repairs, PM’s, etc.

0005 Escort Services OT (Non-Core As Required) EST: 100 Hours $____________

0006 Subcontractor services for the Data Center Computer Equipment Room IAW Clause C-30, as may be required in the performance of installation of new IT equipment i.e. racks, cable trays, ladder racks, fiber, copper cabling and power supplies. Any work involving new computer equipment installations shall be tasked against CLIN 0006.

Govt. estimate subcontract cost before offeror’s additive $250,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

B.4.A. TOTAL BASIC SERVICE PRICE, BASE YEAR, CLIN 0001 $__________

B.4.B. TOTAL ESTIMATED PRICE CLIN 0002 (Over $2500 repairs) $__________

B.4.C. TOTAL ESTMATED PRICE CLINs 0003 $__________

B.4.D TOTAL ESTIMATED PRICE CLIN 0004 and 0005 $__________

B-4.G. The Contractor shall fill-in the core work hour, non-core work hour, for the trades designated below- when the Contractor may be required to make repairs that exceed $2,500 (outside of CLIN 1), sustain architectural/ structural maintenance repairs that exceed $2,500 (outside of CLIN 2), provide services for building alterations and installation of equipment/systems, and/or repair pre-existing conditions. Any of these services may be provided outside core work hours. The Government is not obligated to purchase these hours and they are only an estimate. The hourly rates provided below shall be the fully loaded hourly rates, to include all profit, overhead, general and administrative expenses, etc. In addition, the Contractor shall fill-in the trades (with associated hourly labor rates) they deem necessary to perform under this requirement, although are not listed below, that form a part of their technical/cost proposals.

Operations and Maintenance Rates/ Timeframes:

(A) Denver ESOC WEST DATA CENTER: The core working hours are from 7:00 a.m. to 7:00 p.m., Monday through Friday (excluding holidays).

Note: The prices for CLINS 0001 and 0004 are inclusive of all material, parts, supplies, equipment, tools, labor fringe benefits, handling charges, overhead, general & administrative expenses, and profit. Also, Core hours are defined in Section C, paragraph C.4

Contract Line Item Number (CLIN)

1001 BASIC SERVICES - Fixed Price 12 month $______ $_______ services for the operations and maintenance, preventive maintenance, and repairs under $2,500.00 each. The Contractor is responsible for providing security escorting services as required, in the performance of service calls, maintenance repairs, PM’s, etc. see CLINS 1004&1005

1002 REPAIR SERVICES 200(est.) core hours $______ $_______ Labor & Parts/Materials for: Each repair over $2,500.00 to building equipment 200(est.) non-core hours $______ $_______ and systems per section C, paragraph C.8; sustaining architectural/structural maintenance & repairs over $2,500.00 each to building equipment and systems per Section C, paragraph C.10.

Pre-existing deficiencies per section C paragraph C.13.

Services for reimbursable work

1003 Subcontractor services as may be building alterations and installation of equipment/systems per Section C, paragraph C.11

Govt. estimate subcontract cost before offeror’s additive $100,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

1004 Provide Escort Services (As required) EST: 500 hours $ __________

1005 Escort Services OT (Non-Core As Required) EST: 100 Hours $__________

1006 Subcontractor services for the Data Center required in the performance of installation of new IT equipment i.e. racks, cable trays, ladder racks, fiber, copper cabling and power supplies. Any work involving the computer equipment room shall be billed against CLIN 1006.

Govt. estimate subcontract cost before offeror’s additive $250,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

B.5.A. TOTAL BASIC SERVICE PRICE, BASE YEAR, CLIN 1001 $__________

B.5.B. TOTAL ESTIMATED PRICE CLIN 1002 (Over $2500 repairs) $__________

B.5.C. TOTAL ESTMATED PRICE CLINs 1003 $__________

B.5.D TOTAL ESTIMATED PRICE CLIN 1004 and 1005 $__________

B-5.G. The Contractor shall fill-in the core work hour, non-core work hour, for the trades designated below- when the Contractor may be required to make repairs that exceed $2,500 (outside of CLIN 1), sustain architectural/ structural maintenance repairs that exceed $2,500 (outside of CLIN 2), provide services for building alterations and installation of equipment/systems, and/or repair pre-existing conditions. Any of these services may be provided outside core work hours. The Government is not obligated to purchase these hours and they are only an estimate. The hourly rates provided below shall be the fully loaded hourly rates, to include all profit, overhead, general and administrative expenses, etc. In addition, the Contractor shall fill-in the trades (with associated hourly labor rates) they deem necessary to perform under this requirement, although are not listed below, that form a part of their technical/cost proposals.

(A) Denver ESOC WEST DATA CENTER: The core working hours are from 7:00 a.m. to 7:00 p.m., Monday through Friday (excluding holidays).

Note: The prices for CLINS 1001 and 1006 are inclusive of all material, parts, supplies, equipment, tools, labor fringe benefits, handling charges, overhead, general & administrative expenses, and profit. Also, Core hours are defined in Section C, paragraph C.4

Contract Line Item Number (CLIN)

2001 BASIC SERVICES - Fixed Price 12 month $______ $_______ services for the operations and maintenance, preventive maintenance, and repairs under $2,500.00 each. The Contractor is responsible for providing security escorting services as required, in the performance of service calls, maintenance repairs, PM’s, etc. see CLINS 2004&2005

2002 REPAIR SERVICES 200(est.) core hours $______ $_______ Labor & Parts/Materials for: Each repair over $2,500.00 to building equipment 200(est) non-core hours $______ $_______ and systems per section C, paragraph C.8; sustaining architectural/structural maintenance & repairs over $2,500.00 each to building equipment and systems per Section C, paragraph C.10.

Pre-existing deficiencies per section C paragraph C.13.

Services for reimbursable work

2003 Subcontractor services as may be building alterations and installation of equipment/systems per Section C, paragraph C.11

Govt. estimate subcontract cost before offeror’s additive $100,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

2004 Provide Escort Services (As required) EST: 500 hours $ __________

2005 Escort Services OT (Non-Core As Required) EST: 100 Hours $__________

2006 Subcontractor services for the Data Center Computer Equipment Room IAW Clause C-30, as may be required in the performance of installation of new IT equipment i.e. racks, cable trays, ladder racks, fiber, copper cabling and power supplies. Any work involving the computer equipment room shall be billed against CLIN 2006.

Govt. estimate subcontract cost before offeror’s additive $250,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

B.6.A. TOTAL BASIC SERVICE PRICE, BASE YEAR, CLIN 2001 $__________

B.6.B. TOTAL ESTIMATED PRICE CLIN 2002 (Over $2500 repairs) $__________

B.6.C. TOTAL ESTMATED PRICE CLINs 2003 $__________

B.6.D TOTAL ESTIMATED PRICE CLIN 2004 and 2005 $__________

B-6.G. The Contractor shall fill-in the core work hour, non-core work hour, for the trades designated below- when the Contractor may be required to make repairs that exceed $2,500 (outside of CLIN 1), sustain architectural/ structural maintenance repairs that exceed $2,500 (outside of CLIN 2), provide services for building alterations and installation of equipment/systems, and/or repair pre-existing conditions. Any of these services may be provided outside core work hours. The Government is not obligated to purchase these hours and they are only an estimate. The hourly rates provided below shall be the fully loaded hourly rates, to include all profit, overhead, general and administrative expenses, etc. In addition, the Contractor shall fill-in the trades (with associated hourly labor rates) they deem necessary to perform under this requirement, although are not listed below, that form a part of their technical/cost proposals.

(A) Denver ESOC WEST DATA CENTER: The core working hours are from 7:00 a.m. to 7:00 p.m., Monday through Friday (excluding holidays).

Note: The prices for CLINS 2001 and 2006 are inclusive of all material, parts, supplies, equipment, tools, labor fringe benefits, handling charges, overhead, general & administrative expenses, and profit. Also, Core hours are defined in Section C, paragraph C.4

Contract Line Item Number (CLIN)

3001 BASIC SERVICES - Fixed Price 12 month $______ $_______ services for the operations and maintenance, preventive maintenance, and repairs under $2,500.00 each. The Contractor is responsible for providing security escorting services as required, in the performance of service calls, maintenance repairs, PM’s, etc. see CLINS 3004&4005

3002 REPAIR SERVICES 200(est.) core hours $______ $_______ Labor & Parts/Materials for: Each repair over $2,500.00 to building equipment 200(est) non-core hours $______ $_______ and systems per section C, paragraph C.8; sustaining architectural/structural maintenance & repairs over $2,500.00 each to building equipment and systems per Section C, paragraph C.10.

Pre-existing deficiencies per section C paragraph C.13.

Services for reimbursable work

3003 Subcontractor services as may be building alterations and installation of equipment/systems per Section C, paragraph C.11

Govt. estimate subcontract cost before offeror’s additive $100,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

3004 Provide Escort Services (As required) EST: 500 hours $ __________

3005 Escort Services OT (Non-Core As Required) EST: 100 Hours $__________

3006 Subcontractor services for the Data Center required in the performance of installation of new IT equipment i.e. racks, cable trays, ladder racks, fiber, copper cabling and power supplies. Any work involving the computer equipment room shall be billed against CLIN 3006.

Govt. estimate subcontract cost before offeror’s additive $250,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

B.7.A. TOTAL BASIC SERVICE PRICE, BASE YEAR, CLIN 3001 $__________

B.7.B. TOTAL ESTIMATED PRICE CLIN 3002 (Over $2500 repairs) $__________

B.7.C. TOTAL ESTMATED PRICE CLINs 3003 $__________

B.7.D TOTAL ESTIMATED PRICE CLIN 3004 and 3005 $__________

B-7.G. The Contractor shall fill-in the core work hour, non-core work hour, for the trades designated below- when the Contractor may be required to make repairs that exceed $2,500 (outside of CLIN 1), sustain architectural/ structural maintenance repairs that exceed $2,500 (outside of CLIN 2), provide services for building alterations and installation of equipment/systems, and/or repair pre-existing conditions. Any of these services may be provided outside core work hours. The Government is not obligated to purchase these hours and they are only an estimate. The hourly rates provided below shall be the fully loaded hourly rates, to include all profit, overhead, general and administrative expenses, etc. In addition, the Contractor shall fill-in the trades (with associated hourly labor rates) they deem necessary to perform under this requirement, although are not listed below, that form a part of their technical/cost proposals.

(A) Denver ESOC WEST DATA CENTER: The core working hours are from 7:00 a.m. to 7:00 p.m., Monday through Friday (excluding holidays).

Note: The prices for CLINS 3001 and 3006 are inclusive of all material, parts, supplies, equipment, tools, labor fringe benefits, handling charges, overhead, general & administrative expenses, and profit. Also, Core hours are defined in Section C, paragraph C.4

Contract Line Item Number (CLIN)

4001 BASIC SERVICES - Fixed Price 12 month $______ $_______ services for the operations and maintenance, preventive maintenance, and repairs under $2,500.00 each. The Contractor is responsible for providing security escorting services as required, in the performance of service calls, maintenance repairs, PM’s, etc. see CLINS 4004&4005

4002 REPAIR SERVICES 200(est.) core hours $______ $_______ Labor & Parts/Materials for: Each repair over $2,500.00 to building equipment 200(est) non-core hours $______ $_______ and systems per section C, paragraph C.8; sustaining architectural/structural maintenance & repairs over $2,500.00 each to building equipment and systems per Section C, paragraph C.10.

Pre-existing deficiencies per section C paragraph C.13.

Services for reimbursable work

4003 Subcontractor services as may be building alterations and installation of equipment/systems per Section C, paragraph C.11

Govt. estimate subcontract cost before offeror’s additive $100,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

`3 Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

4004 Provide Escort Services (As required) EST: 500 hours $ __________

4005 Escort Services OT (Non-Core As Required) EST: 100 Hours $__________

4006 Subcontractor services for the Data Center Computer Equipment Room IAW Clause C-30, as may be required in the performance of installation of new IT equipment i.e. racks, cable trays, ladder racks, fiber, copper cabling and power supplies. Any work involving the computer equipment room shall be billed against CLIN 4006.

Govt. estimate subcontract cost before offeror’s additive $250,000.00

Offeror is to insert on line (b) a single (b) % additive composite percentage for overhead, G & A, and profit.

Offeror’s additive dollar amount (a) x(b)=(c) (c)

Total estimated cost of subcontracted services (a) &(c) $

B.8.A. TOTAL BASIC SERVICE PRICE, BASE YEAR, CLIN 4001 $__________

B.8.B. TOTAL ESTIMATED PRICE CLIN 4002 (Over $2500 repairs) $__________

B.8.C. TOTAL ESTMATED PRICE CLINs 4003 $__________

B.8.D TOTAL ESTIMATED PRICE CLIN 4004 and 4005 $__________

B-8.G. The Contractor shall fill-in the core work hour, non-core work hour, for the trades designated below- when the Contractor may be required to make repairs that exceed $2,500 (outside of CLIN 1), sustain architectural/ structural maintenance repairs that exceed $2,500 (outside of CLIN 2), provide services for building alterations and installation of equipment/systems, and/or repair pre-existing conditions. Any of these services may be provided outside core work hours. The Government is not obligated to purchase these hours and they are only an estimate. The hourly rates provided below shall be the fully loaded hourly rates, to include all profit, overhead, general and administrative expenses, etc. In addition, the Contractor shall fill-in the trades (with associated hourly labor rates) they deem necessary to perform under this requirement, although are not listed below, that form a part of their technical/cost proposals.

(A) Denver ESOC WEST DATA CENTER: The core working hours are from 7:00 a.m. to 7:00 p.m., Monday through Friday (excluding holidays).

Note: The prices for CLINS 4001 and 4006 are inclusive of all material, parts, supplies, equipment, tools, labor fringe benefits, handling charges, overhead, general & administrative expenses, and profit. Also, Core hours are defined in Section C, paragraph C.4

SECTION C — DESCRIPTIONS and SPECIFICATIONS

COMMERICAL FACILITIES SERVICES ACQUISITION PAGE

PERFORMANCE WORK STATEMENT (PWS)

Title

C-1. Services 15

C-4. Occupant Work Hours 17

C-5. Contractor’s Scheduling Work 17

C-6. Service Calls 17

C-7. Operation, Maintenance and Repair of Equipment 19

C-8. Repairs/Replacement to Building Equipment and Systems 24

C-9. On the Shelf Replacement Parts and Materials 25

C-14. Continuity Of Operations 31

C-15. Contractor Phase-In Services and Plan 32

C-16. Contractor Phase-Out Services and Phase Out-Plan 32

C-19. Applicable Publications 33

C-20. Protection of and Damage to Government Resources 35

C-21. Custodial Performance Standards 35

C-22. Pest Control 43

C-23. Landscaping and Grounds Maintenance 47

C-24. Trash/Debris Removal/Disposal 47

C-25. Snow Removal Work Description 48

C-26. THIS SECTION IS INTENTIONALLY LEFT BLANK 48

C-27. Electrical Distribution Systems 51

C-28. Uninterruptible Power Supply (UPS) Systems 51

C-29. Fire Alarm 52

C-30, IT SERVICE SUPPORT – 54

Data Center Computer Equipment Room (CLIN 0006 and Options 1006 – 4006)

Table of Contents

IT Work Statement (TIA-942 industry-standard Data Center Tier classifications) 54

Appendix A – Service Request Types 60

Appendix B – Service Request Process and Frequency 62

Appendix C – Parts 64

LIST OF SECTION C EXHIBITS

Exhibit 1 Qualifications of Contractor Employees 66

Exhibit 2 Safety And Health 72

Exhibit 3 Equipment Inventory an Labeling 101

Exhibit 4 Contractor Quality Control, Government Quality Assurance 102

Exhibit 4A Quality Assurance Surveillance Plan/Incentive and 105 Disincentive Plan (QASP)

Exhibit 5 Contractor Performance Evaluation Form (completed by the COR 107 prior to each Option year)

Exhibit 6 Elevator Repairs, Preventive Maintenance, and 109 Safety Inspection Services

Exhibit 7 Denver Federal Center General Guidelines 111

Exhibit 8 Severe Weather Plan 113

C-1. SERVICES:

The Contractor is responsible for providing and managing all of the administrative and technical services, materials, supplies, and equipment, for the operation, maintenance, repair, preventive maintenance, installations and alterations of the building equipment and systems; plumbing, mechanical, electrical, elevators, fire alarm, energy management, and buildings architectural systems; building custodial services; pest control, landscaping and grounds maintenance; trash removal and dumpsters recycling, snow removal; and reimbursable facility alterations in accordance with this Section. This also includes providing deliverables in accordance with Section F.4 Deliverables, as well as the inspection and reporting of inspections of all services. The Contractor shall not perform maintenance or repairs to the security systems; occupant copier and/or fax machines and computer related equipment. The Contractor should use extreme care and caution when working in the data center, ensuring that no power is turned off and environmental controls are not altered. In addition, the Contractor shall provide dumpsters and trash pick-up service at the building facility.

TIER III REQUIREMENTS

The Contractor will provide services to a Tier III data center, which must be constantly operational. Tier classifications describe the site-level infrastructure topology required to sustain data center operations, not the characteristics of individual systems or subsystems. This standard is predicated on the fact that data centers are dependent upon the successful and integrated operation of several separate site infrastructure subsystems, the number of which is dependent upon the individual technologies (e.g., power generation, refrigeration, uninterruptible power sources, etc.) selected to sustain the operation. Every subsystem and system integrated into the data center site infrastructure must be consistently deployed with the same site uptime objective to satisfy the distinctive Tier requirements.

I). To be considered a Tier III data center, the data center must meet the following standards:

A). The fundamental requirements:

1). A Concurrently Maintainable data center has redundant capacity components and multiple independent distribution paths serving the computer equipment. Only one distribution path is required to serve the computer equipment at any time.

2). All IT equipment is dual powered, as defined by the Uptime Institute’s Fault Tolerant Power Compliance Specification, Version 2.0, and installed properly to be compatible with the topology of the site’s architecture. Transfer devices, such as point-of-use switches, must be incorporated for computer equipment that does not meet this specification.

B). The performance confirmation tests:

1). Each and every capacity component and element in the distribution paths can be removed from service on a planned basis without impacting any of the computer equipment.

2). There is sufficient permanently installed capacity to meet the needs of the site when redundant components are removed from service for any reason.

II). Concurrent Maintenance means that each and every capacity or distribution component necessary to support the IT processing environment can be maintained on a planned basis without impact to the IT environment. The effect on the site infrastructure topology is that a redundant delivery path for power and cooling is added to the redundant critical components of Tier III. Maintenance allows the equipment and distribution paths to be returned to like new condition on a frequent and regular basis.

Thus, the system will reliably and predictably perform as originally intended. Moreover, the ability to concurrently allow site infrastructure maintenance and IT operation requires that each and every system or component that supports IT operations must be able to be taken offline for scheduled maintenance without impact to the IT environment. This concept extends to important subsystems such as control systems for the mechanical plant, start systems for engine generators, EPO controls, power sources for cooling equipment and pumps, isolation valves, and others.

Since Concurrent Maintenance is used, annual maintenance shutdowns are not required, which allows an aggressive maintenance program improving overall equipment performance. Experience in actual data centers shows that operating better maintained systems reduces unplanned failures to a 4-hour event every 2.5 years, or 1.6 hours on an annual basis. Tier III sites demonstrate 99.98% availability.

C-2. BUILDING INFORMATION:

A. Building Data: Facility Information Sheet

1. Statistics:

Gross Area....................................110,000 SF Office Space…................................14,000 SF Server Rooms……………………..26,506 SF Sidewalk Surface................................5,600 SF Exterior Concrete Paved Surface.....37,000 SF Landscaping including grass....................6 acres.

Population………up to 24 Government Personnel

2. Building Statistics:

Break Room ……………….........................635 SF Lobbies and entrances……….......................257 SF Restrooms………........................................1040 SF Loading dock, utility rooms, garage…….....500 SF Toilet....................................................11 Fixs Urinals..................................................2 Fixs Sinks.....................................................14 Fixs Sinks, mop............................................3 Fixs Showers………………………………2 Fixs Water Fountains...................................6 Fixs

C-3. CONTRACTOR STAFFING AND ACCEPTANCE FOR BASIC SERVICE:

A. Qualifications of Contractor Employees. The contractors proposed staffing will be reviewed and accepted by the DoS, prior to award, as identified within their Technical Proposal, and the Contractor shall use their proposed and Government accepted staffing during the life of the Contract. If the Contractor requests any changes to their original staffing plan, it shall be submitted in writing and approved by the COR. If accepted, a formal modification to the Contract will be completed through the Contracting Office. The Contractor shall furnish the necessary skilled staffing to ensure sufficient continuation of building operations during vacations, sick days, jury duty, etc. The Contractor shall have all their proposed personnel on-site during the scheduled hours of contract performance, associated with core-work hours of the occupants, in accordance with the # of hours per contract trade, as submitted and accepted within the Offerors Technical Proposal. The qualifications of trade employees are set forth in Section C, Exhibit 1, Service Contract Act, Directory of Occupations.

B. Proposed On-Site Operational Staffing and Availability: Based upon existing facilities the Government recommends the Contractor provide the following on site personnel:

Five (5) Operations and Maintenance employees, including 1, Project Manager, 1 working Lead Licensed HVAC Mechanic, 1Licensed HVAC Mechanics, 1 Licensed Master Electrician, 1 Quality Control Specialist//Safety Coordinator.

Two (2) Custodial employees, including 1 working Custodial Supervisor and 1 Custodial Worker/Porter trained in Blood Borne Pathogens, Hazard Communications, and Personal Protective Equipment.

The Government encourages the Contractor to select a Project Manager and a Custodial Supervisor that have similar prior experience working at a data center.

C. On-site Services: Each contract employee shall sign in when entering the building and sign out when leaving the building. Employees, including supervisors, who leave the building during scheduled work performance hours shall first notify the COR. An example Sign In & Sign Out Sheet is provided in Section J, Attachment C.

D. The Contractor will be deducted 2.0 times the rate in Schedule B, during each calendar month, for each hour greater than the Acceptable Quality Level of eight (8) hours of missed staffing. For example, during the month of October, when there’s an accumulative 8 hours or less of missed staffing, the Contractor will not be deducted, although if a Porter misses 4 hours of work and a HVAC Mechanic misses 8 hours of work, the Contractor will be deducted 2.0 x 4 hours absent x the rate for the HVAC Mechanic. (Rates used for deduction purposes are associated with the trade that is absent. (See Quality Assurance Surveillance Plan/Incentive and Disincentive Plan, Section C; Exhibit 4A). The Contractor will be notified of the deduction amount, prior to invoice submission, to help ensure un-interruption in payments.

E. Hours of work timeframes may vary during winter and summer. Personnel responsible for the operation of the heating, ventilation and air-conditioning systems may be required to be available to tour the facility and equipment during extremely cold or hot weather at times other than those specified for start-up and shutdown of HVAC equipment in accordance with the Facility Operating Plans. This is a basic service and is part of the offeror’s basic bid price.

C-4. OCCUPANT WORK HOURS:

Core working hours of facility occupants are as follows:

The facilities will operate 24 hours a day, seven days a week The Core Hours for the facility will be 07:00 a.m. until 07:00 p.m. each day Monday through Friday The Non-Core Hours for the facility will be 12:00 a.m. through 6:59 a.m. and 7:01 p.m. through 11:59 p.m. Monday through Friday and all day Saturday and Sunday

C-5 CONTRACTOR’S SCHEDULING WORK:

Delivery and storage of materials and equipment, and accomplishment of all work, shall be made with a minimum of interference to Government operation and personnel. Any deliveries involving prolonged use of the loading dock or any other building entrance that could cause interruption to non-essential activities of the building shall be coordinated through the COR prior to any interruption of activities. Interruptions to non-essential building services shall be kept to a minimum and approved at least two (2) work days in advance by the COR. Those which adversely affect the environmental conditions in occupied portions of a building shall be performed during Non-Core Hours. Preventive maintenance that may adversely affect the environmental, safety, or health of the occupants shall be considered prior to submission of Technical Proposals, (preventive maintenance that may be required to be performed during non-core hours) with any associated additional costs forming a part of the Basic Services CLIN. In addition, during power outages for preventive maintenance the Contractor shall provide material and labor necessary to provide temporary power to the affected areas.

Furniture and portable office equipment in the immediate area of work to be performed by the Contractor shall be moved and replaced to its original location by the Contractor. Certain preventive maintenance repairs and service calls will require significant furniture moving and shall be reflected in the Contractor’s cost for Basic Services.

C-6. SERVICE CALLS:

A Service call is the Contractor's receipt, response, investigation, and correction of a tenant or agency complaint, or a response to an observation that some equipment, system, or material covered by the contract is inoperable, dysfunctional or deteriorated, or performance standards of the contract are not being met. Service call response first involves the analysis of the problem, followed by the adjustment of operating or monitoring controls or other immediate corrective action. The Contractor shall conduct due diligence in investigating the reason behind a service call problem in conjunction with making any adjustments required to remedy the complaint. For example, the Contractor responds to a call and services a “too hot” complaint by adjusting a mixing box, followed by closing out the service call as completed. A week later, another occupant in the same area calls with a similar complaint- that requires a mixing box adjustment- and a third call comes in a few days later, same problem, by a third occupant. Upon further investigation, by the Government or the Contractor, it's determined the controls for the HVAC unit that services the area malfunctioned, and the cause for the initial complaint, a problem could have been identified during the technicians’ first initial service. When the Government can irrefutably make the determination that the Contractor did not perform due diligence, as in the example provided, the COR may initiate monetary deductions for actual, documented government time expended in hours–by the COR, Bldg Mgt Specialists, and/or technicians- from the time the first call was completed to the time a greater problem was discovered and the actual cause of the problem within the area. The hourly rates to be used for deduction purposes can be found through the federal wage determination.

All service calls shall be completed within three (3) hours of the contractor’s receipt of the initial call. If the Contractor cannot correct the problem within the three-hour service call time limit, the service call shall be closed and will be classified as a maintenance repair. Maintenance repairs shall be completed within three (3) calendar days. When the COR determines that a maintenance repair is critical to the Government operations, work shall begin immediately and shall not stop until repairs have been completed. Parts and or material needed to complete the repair shall be obtained without delay. The Contractor shall have a material and repair parts inventory in sufficient quantities to meet the daily needs of service calls.

A. Material List: The Contractor shall provide and maintain sufficient parts and supplies at the buildings to correct the majority (80%) of all service calls within the prescribed three (3) hour time limit, and shall provide this list of inventory items to the COR. All parts and supplies used to complete maintenance repairs shall be new and comparable to either the original equipment or the manufacturers’ recommended replacement parts and be of the highest energy efficiency. When electric motors fail they shall be replaced with new energy efficient electric motors. Rebuilding or rebuilt electric motors is prohibited unless approved in advance, in writing by the COR. All replacement parts and supplies shall be chosen for minimum Life Cycle Cost (LCC) including energy use. Options shall be presented for LEED compliant products such as low mercury replacement light bulbs.

B. Service Call Phone: The Contractor will receive and record all service calls during Core Hours and the Contractor will develop a service call work order system that is compatible with the DoS’s CMMS system. This also includes providing deliverables in accordance with Section F.4 Deliverables.

C. Responses to service calls: There are three levels of service calls with associated required response times for service. When the Contractor does not respond within the required timeframes, disincentives shall be taken in accordance with the Quality Assurance Surveillance Plan/Incentive and Disincentive Plan, Section C; Exhibit 4A. Response times are as follows:

1. Emergency Service Calls: Service calls that consist of correcting failures which constitute an immediate danger to personnel or property as determined by the COR, for example: broken water pipes, water or steam leaks, electrical power outages, electrical problems which may cause fire or shock, gas or oil leaks, major building cooling or heating problems, heating or cooling problems affecting "ADP" and/or high priority areas, flooding, broken glass doors and windows, inoperative lighting or electrical circuits at work stations, and any other work considered to be an emergency as identified by the COR. During Core Hours, the Contractor shall respond to emergency service calls within five (5) minutes. For emergency service calls during Non Core Hours, the maximum response time shall not exceed one (1) hour. The response times listed above shall include travel time to the emergency service call site. At a minimum, the Contractor shall remain on the job until each emergency situation is corrected or as directed by the COR. The Contractor shall notify the COR within (30) minutes of receipt of any emergency service call, what corrective action is being taken and what injuries and/or property damage resulted from the emergency situation. This also includes COR notification by Specified - technical Sub Contractor’s that have specific Service Contracts for complex building equipment. If corrective actions taken by the Contractor to relieve an emergency cannot fully correct the problem within three (3) hours, the service call shall become an emergency maintenance repair for tracking purposes. The COR shall be notified of each emergency maintenance repair and shall be kept informed of its status and completion, the Contractor shall maintain a continual qualified presence until the emergency is corrected.

2. Urgent Service Calls: Service calls which interrupt or otherwise adversely impact DOS or building tenant operations. Examples of urgent service calls include: Inoperative electrical circuits, room temperature complaints, flush valve stuck open, and any other conditions determined urgent by the COR. The Contractor shall respond during Core Hours within ten (10) minutes to urgent service calls, and if corrective action cannot be completed within three (3) hours, the call shall become a maintenance repair/replacement. For urgent calls during Non Core Hours, the maximum response time shall not exceed one (1) hour.

3. Routine Calls: Service calls that are not considered emergency or urgent service calls. The Contractor shall respond to and completed within three (3) hours during Core Hours. For routine service calls during Non Core Hours, the Contractor shall complete the next business day.

E. Processing of service calls: The Contractor shall receive and record all service calls and develop a service call work order that is compatible with the DoS CMMS System. The Contractor shall process and respond to all service calls in accordance with the Service Call Plan.

C-7. OPERATION, MAINTENANCE, AND REPAIR OF EQUIPMENT:

A. Performance Standards: All equipment and systems shall be operated consistent with the current DOS energy conservation requirements, and maintained at an acceptable level, throughout the contract performance period. An "acceptable level" of maintenance is defined as the level of maintenance which will preserve the equipment in un-impaired operating condition; (i.e., above the point where deterioration will begin, thereby diminishing the normal life expectancy of the equipment). If it is more cost effective to replace rather than repair, replacement may be substituted for repair. The Contractor shall provide energy consumption data, projected lifetime maintenance costs and projected life of new equipment (LCC data) for COR approval of equipment prior to purchase. The Contractor is encouraged to provide several equipment recommendations so the government can conduct a thorough analysis in determining the best equipment to be approved and installed.

B. Building Equipment And Systems:

1. The equipment and systems to be operated, maintained and repaired include all plumbing, mechanical, electrical, AV equipment and systems installed at the buildings, including, but not limited to:

a. Air-conditioning equipment and systems.

b. Air-conditioning/distribution equipment and systems.

c. Domestic water equipment and systems.

d. Electrical equipment and lighting systems.

e. Heating equipment and systems.

f. Heating, ventilating, and air-conditioning system controls, monitoring, and recording equipment.

g. Sanitary sewage equipment and systems.

h. Storm drainage equipment and systems.

i. All underground utility systems; visible and hidden.

j. Energy Management Systems, includes the computers, all associated software, temperature, pressure, and flow contact points and sensors, and all other peripheral components.

k. Emergency generators, Uninterrupted Power Source systems (UPS), transformer switching devices, and all associated subsystems and battery systems for the UPS system.

l. Generator Fuel Systems

m. All sprinkler systems and associated equipment.

n. All roofing systems associated with the building.

o. Replace lamps and lighting fixtures.

p. Passenger Elevator and supporting systems. (To be performed by a certified and licensed elevator contractor).

q. Audio-visual equipment and systems

r. IT Equipment, i.e. racks, patch panels, fiber and copper cabling.

2. Utility Systems: Contractor responsibility for all visible and hidden utility systems shall begin immediately at the point where the local municipality or other provider terminates their service. This shall include all building support services as follows: domestic potable water, electricity, sewer, and storm drain lines.

3. Equipment Inventory: The DOS Equipment List provides an initial inventory listing of equipment and systems, installed in the buildings, which requires the performance of preventive maintenance, service calls, and repairs. The list is set forth in Section J, Attachment A.

4. Added or Deleted Equipment: Equipment may be added or deleted during the term of this contract. In the event that equipment is added or deleted, and if there is a resulting net cumulative change of more than 100 hours of preventive maintenance, a contract modification will be negotiated, utilizing the hourly rates set forth in Section B and the GSA PBS Preventive Maintenance 5850 Guidelines, or manufacturer guidelines for the number of hours to complete the preventive maintenance, considering the frequency of performance. The Contractor shall keep a record of added and deleted equipment during the course of the Contract. Within ninety (90) days prior to the beginning of each Option Year, the Contractor shall submit the added/ deleted equipment list to the COR for review and approval. When the Option Year is exercised, at that time, if there is more then +/- of 100 hours of preventive maintenance, a modification will be completed at that time, either adding or subtracting (+/-) to CLIN 1for the next Option Year.

5. Equipment Not the Contractor's Responsibility: The Contractor is not responsible for operation, maintenance, or repair of equipment listed below:

data processing equipment located in the data center (see Attachment B) desktop computers, printers and related ADP equipment in office space mail handling equipment office machines (copiers, fax, etc.)

file shelves * personally owned appliances paper shredders** furniture * security equipment

Exception:

* The Contractor may be asked to assist in moving and modifying this equipment.

** The contractor may be asked to assist in clearing jams. Assistance shall be provided when it does not interfere with building maintenance and repairs and is not reimbursable. Parts will be provided by the Government.

6. Non-Operational Equipment: During Core Hours the Contractor shall immediately report to the COR the status of any major equipment or systems not operating, or that becomes non-operational. Any system or piece of equipment, not operational by the beginning of Core Hours, shall be reported to the COR immediately. Security and fire alarm system malfunctions must be immediately reported to the the DoS Security Office as well as to the COR.

7. Ductwork, Conduit, and Piping in Office Areas and other finished space: The surface area of ductwork, conduit, and piping that are not included as part of the painting of walls, ceilings, and columns, or that are being painted with a color or finish different from the walls, ceilings, or…