Salient Characteristics.pdf

The document is a Salient Characteristics Document for a GCC Access Control System, detailing comprehensive requirements for system inspection, repair, and operational specifications. The system must support reading PIV/CAC cards, be centrally managed, and comply with federal security standards including FISMA and FIPS 201, with a mandatory Authority to Operate (ATO). Specific technical requirements include compatibility with existing components like Lenel OnGuard Version 7.6, Dell OptiPlex 3070, Omnikey 3121 USB SmartCard Reader, and multiple pivCLASS contactless proximity readers.

Service and support terms include a 3-year hardware and software warranty, quarterly software reviews, and responsive maintenance protocols. Critical service requests must be addressed within one hour with technician dispatch within four hours, while non-emergency requests must be completed within 24 hours. The document strictly mandates new equipment only, with all items requiring manufacturer warranty and certification, and specifies that sellers must be Manufacturer Gold, Silver, or Premier Partners, with no remanufactured or "gray market" items accepted.