Safe2Help Pencil Proof.pdf

This document appears to be a Request for Proposal (RFP) issued by the State of California Department of Education for the Safe2Help Call Center Program. The RFP seeks qualified vendors to provide a comprehensive call center solution to receive and route crisis calls and texts from students throughout the state. The project overview outlines the requirement for a 24/7 call center to handle an estimated 100,000 student contacts per year, with the contract term running for 3 years with two 1-year renewal options. Key response requirements include submission of technical and cost proposals by the due date of June 30, 2023, with an anticipated award date of September 1, 2023.

The RFP provides detailed pricing requirements, including fixed monthly fees for call center operations and variable per-contact fees. Small and Minority Business set-asides are included, and the current incumbent provider is identified. Funding for the program is to be provided through state and federal education grants, with an estimated annual budget of $5 million. Prospective bidders are required to attend a mandatory pre-proposal conference on May 15, 2023 to review the requirements.