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Government Responsibilities & Points of Contact The tables below outline various Government responsibilities under this contract, the title of the Government Representative, and the current person in this position and their contact information. The Contractor shall contact the respective Government Representative if any issues arise. This document is subject to change throughout the life of the contract.
| Government Responsibility |
| Title of Government Representative |
| All contractual matters. Any/all changes to the terms and conditions of the contract |
| Contracting Officer |
| Contractor access to facilities (drop off and pick up points at each facility |
| VAMC Mobility Manager |
| Vehicle Inspections |
| VAMC Mobility Manager |
| Software use and access (Tungsten, VetRide, eCAMS, TMS, etc.) |
| Contracting Officer Representative (COR)/Alternate COR, VAMC Mobility Manager, or applicable Help Desk |
| Personnel authorized to place, cancel, or change transportation requests. |
| Ordering Officers |
| Scheduling conflicts, no shows, cancellations, questions with regards to the details of a requested ride, any transportation issues during any transports (e.g. flat tire, no load, seatbelt refusal). |
| JBVA Travel Office (Administrative Officers of the Day for after duty hours). |
| Invoice reconciliation (timely payments / invoice processing) |
| Transportation Coordinators, VAMC Mobility Manager, COR/Alternate COR |
| Payment amount disputes and accuracy (Responsible for ensuring payments are IAW Contract Terms and Conditions) |
| Transportation Coordinators, VAMC Mobility Manager, COR/Alternate COR |
| Daily operational issues (e.g. dealing with patient safety, issues involving law enforcement, and transport operations issues/concerns) |
| JBVA Travel Office, VAMC Mobility Manager |
| Contract “Burn Rate” Monitoring: ensure contract ceiling is not surpassed before the contract ordering period ends |
| COR/Alternate COR, Contracting Officer, VAMC Mobility Manager |
| Assists in the technical monitoring and administration of the contract. |
| COR, VAMC Mobility Manager |
| Title of Government Contact |
| Name of Government Contact |
| Phone |
| Email |
| Contracting Officer |
| Maureen Falaschi |
| 414-844-4853 |
| Maureen.Falaschi@va.gov |
| VAMC Mobility Manager |
| Provided upon Contract Award |
| Contracting Officer Representative |
| Provided upon Contract Award |
| Alternate Contracting Officer Representative |
| Provided upon Contract Award |
| JBVA Travel Office |
| Provided upon Contract Award |
| Transportation Coordinators |
| Provided upon Contract Award |
| Ordering Officers |
| Provided upon Contract Award |
| Administrative Officers of the Day (AOD) |
| Provided upon Contract Award |