S02 Attachment 1 - Quality Assurance Surveillance Plan Boots on the Ground.docx

This is a Quality Assurance Surveillance Plan (QASP) for the "Boots on the Ground Services for Community Program Support" contract, which establishes performance monitoring and quality standards for contractor services supporting the VA's Community Programs for Individuals and Families in Transition with Housing (CPIVH) initiative under Veterans Health Administration (VHA) in Veterans Integrated Service Network 21.

The QASP defines surveillance methodology and acceptance criteria across key performance areas including outreach activities, needs assessments, resource connections, and service delivery to Veterans in Hawaii, the continental U.S., and U.S.-Affiliated Pacific Islands. The plan establishes measurable performance metrics, monitoring frequencies, and quality thresholds that the contractor must meet, with documented evidence requirements for compliance verification. Surveillance activities are designed to ensure the contractor fulfills its role as an authorized representative of CPIVH, delivering tailored support services that align with VA objectives for Veteran assistance and community engagement. The plan specifies inspection and acceptance procedures, performance reporting requirements, and remedial action triggers for identified deficiencies, enabling the Government to maintain oversight of service quality and contractor accountability throughout the contract performance period.