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RTAS RFP 08002
Table of Contents
Section J: List of Attachments Section
Page 1J.1 Acronyms
8J.2 Glossary of Terms
26J.3 RTAS Service and Location Information
27J.3.1 Numbering Plan Areas
27J.3.2 Location and Quantity Information
27J.4 Reserved
27J.5
27J.6 General Instructions for Formatting Invoice Files
27J.6.1 Product/Service Categories
28J.6.2 File and Field Definition Notes
28J.6.2.1 General Notes
29J.6.2.2 Field Definition Notes
29J.6.3 Record Type Definitions
29J.6.3
Record 01-General Invoice Information
30J.6.3.2 Record 02-IXC Taxes and Additions and Changes to Service
30J.3.3.3 Record 03-Payments
31J.6.3.4 Record 04-Adjustments
31J.6.3.5
Record 05-Customer Information
32J.6.3.6
Record 06-Service Instance Information
J.6.3.7 Record 07-Recurring Charges 34J.6.3.8 Record 08-Non-Recurring Charges
36J.6.3.9 Record 09-Usage Charges
38J.6.3.10 Record 10-Tariff Products
38J.6.3.11 Record 11-Other Charges and Credit
39J.6.3.12 Record 12-Messages
39J.6.3.13 Record 13-Summary Charges and Taxes
40J.6.3.14 Record 99-Trailer
41J.7
41J.8 Small, Small Disadvantaged, and Women-Owned Small Business Subcontracting Plan Outline
47J.9 SF-294 - Subcontracting Report Form for Individual Contracts
47J.10 SF-295 - Summary Form for Quarterly Subcontract Reports
47J.11 GSA Form 527 - Contractor’s Qualifications and Financial Information
List of Tables
Table
Page 27Table J.3-1. RTAS NPA-NXXs
List of Attachments Attachment J-1 Region 5 Existing Services by State Attachment J-2 RTAS List of Historical Buildings Attachment J-3 Reserved Attachment J-4 RTAS SDP Requirements Attachment J-5 NPA - NXX List Attachment J-6 Pricing Tables
J.1 Acronyms
The acronyms or abbreviations used in this Request for Proposals (RFP) are defined in this section. Definitions of many of these terms are provided in Section J.2, Glossary of Terms.
| ACTA |
| Administrative Council for Terminal Attachments |
| ACO |
| Administrative Contracting Officer |
| ACT |
| Accounting Control Transaction |
| ADPCM |
| Adaptive Differential Pulse Code Modulation |
| ADR |
| Alternate Dispute Resolution |
| AIN |
| Advanced Intelligent Network |
| ANSI |
| American National Standards Institute |
| AQL |
| Acceptable Quality Level |
| ARS |
| Automatic Route Selection |
| ASCII |
| American Standard Code of Information Interchange |
| ASTP |
| Agency-Specific Transition Plan |
| ATIS |
| Alliance for Technology Information Standards |
| ATMF |
| Asynchronous Transfer Mode Forum |
| BAN |
| Billing Account Number |
| BGP |
| Border Gateway Routing Protocol |
| BICSI |
| Building Industry Consulting Services Institute |
| BPN |
| Business Partner Network |
| BSBH |
| Busy Season Busy Hour |
| BSS |
| Business Support Systems |
| CCR |
| Central Contractor Registration |
| CD-ROM |
| Compact Disc-Read Only Memory |
| CENTREX |
| CENTRal office EXchange |
| CFR |
| Code of Federal Regulations |
| CIC |
| Carrier Identification Code |
| CIR |
| Committed Information Rate |
| CLASS |
| Custom Local Area Signaling Services |
| CLEC |
| Competitive Local Exchange Carrier |
| CLIN |
| Contract Line Item Number |
| CO |
| Contracting Officer or Central Office |
| COOP |
| Continuity of Operations Plan |
| COR |
| Contracting Officer’s Representative |
| COS |
| Class of Service and Continuity of Service |
| COTR |
| Contracting Officer’s Technical Representative |
| COTS |
| Commercial-Off-The-Shelf |
| CPE |
| Customer Premises Equipment |
| CPNI |
| Customer Proprietary Network Information |
| CSDS |
| Circuit Switched Data Services |
| CSV |
| Circuit Switched Voice |
| DAP |
| Directory Access Protocol |
| DAR |
| Designated Agency Representative |
| DHCP |
| Dynamic Host Configuration Protocol |
| DID |
| Direct Inward Dialing |
| DINS |
| Deinstallation Charge |
| DOD |
| Direct Outward Dialing |
| DS0 |
| Digital Signal Level 0 |
| DS1(3) |
| Digital Signal Level 1 (3) for a digital carrier system |
| DSL |
| Digital Subscriber Line |
| DTE |
| Data Terminal Equipment |
| DTMF |
| Dual-Tone Multi-Frequency |
| DTS |
| Dedicated Transmission Service or Digital Telecommunications System |
| DUNS |
| Data Universal Numbering System |
| ECSA |
| Exchange Carrier Standards Association |
| EDI |
| Electronic Data Interchange |
| EIA |
| Electronic Industries Association |
| EPA |
| Environmental Protection Agency |
| FAR |
| Federal Acquisition Regulation |
| FAS |
| Federal Acquisition Service |
| FCC |
| Federal Communications Commission |
| FDDI |
| Fiber Distributed Data Interface |
| FEMA |
| Federal Emergency Management Agency |
| FIPS |
| Federal Information Processing Standards |
| FIPS-PUB |
| FIPS Publication |
| FLSA |
| Fair Labor Standards Act |
| FOUO |
| For Official Use Only |
| FSDP |
| Fiber Service Delivery Point |
| FTR |
| Federal Telecommunications Recommendations |
| FTS |
| Federal Technology Service |
| G&A |
| General and Administrative |
| GAO |
| General Accounting Office |
| GDIXC |
| Government Designated InterExchange Carrier |
| GDR |
| GSA Designated Representative |
| GFE |
| Government Furnished Equipment |
| GSA |
| General Services Administration |
| GSII |
| Government Services Information Infrastructure |
| GWAC |
| Government Wide Acquisition Contract |
| HSSI |
| High Speed Serial Interface |
| HTTP |
| Hypertext Transport Protocol |
| HUBZONE |
| Historically Underutilized Business Zone |
| IAB |
| Internet Activities Board |
| IAS |
| Internet Access Service |
| ICB |
| Individual Case Basis |
| ICEA |
| Insulated Cable Engineers Association |
| ICLID |
| Incoming Call Identification |
| IDDD |
| International Direct Distance Dialing |
| IDIQ |
| Indefinite Delivery, Indefinite Quantity |
| IEEE |
| Institute of Electrical and Electronics Engineers |
| IETF |
| Internet Engineering Task Force |
| IMAP |
| Internet Messaging Access Protocol |
| IMC |
| Interagency Management Council |
| IPS |
| Internet Protocol Internetworking Service |
| IRS |
| Internal Revenue Service |
| ISCP |
| Integrated Service Control Point |
| ISDN |
| Integrated Services Digital Network |
| ITS |
| Integrated Technology Service |
| ITU |
| International Telecommunications Union |
| IXC |
| Inter-eXchange Carrier |
| LATA |
| Local Access and Transport Area |
| LEC |
| Local Exchange Carrier |
| LNP |
| Local Number Portability |
| MAA |
| Metropolitan Area Acquisition |
| Mb/s |
| Megabytes per second |
| MDF |
| Main Distribution Frame |
| MDG |
| Minimum Dollar Guarantee |
| MEGACO |
| Media Gateway Controller |
| MF |
| Multi-frequency or Multiframe |
| MGCP |
| Media Gateway Control Protocol |
| MIME |
| Multipurpose Internet Mail Extension |
| MOA |
| Memorandums of Agreement |
| Modem |
| Modulator/demodulator |
| MPOP |
| Minimum Point of Presence |
| MRC |
| Monthly Recurring Charge |
| NAC |
| Network Access Charge |
| NANP |
| North American Numbering Plan |
| NCA |
| Not Commercially Available |
| NCS |
| National Communications System |
| NEC |
| National Electric Code |
| NETWORX |
| Replacement Program for the expiring FTS2001 and FTS2001 Crossover contracts |
| NFPA |
| National Fire Protection Association |
| NIUF |
| North American ISDN Users Forum |
| NNTP |
| Network News Transfer Protocol |
| NOC |
| Network Operations Center |
| NPAC |
| Number Portability Administration Center |
| NRSC |
| Network Reliability Steering Committee |
| NS/EP |
| National Security and Emergency Preparedness |
| NSP |
| Not Separately Priced |
| NTMS |
| National Telecommunications Management Structure |
| NTSC |
| National Television Systems Committee |
| NZDS |
| Non-zero dispersion shifted |
| OA&M |
| Operations, Administration, and Maintenance |
| OCD |
| Operational Capability Demonstration |
| OEM |
| Original Equipment Manufacturer |
| ONBD |
| Outside Normal Business Day |
| ORM |
| Optically Remote Module |
| OSHA |
| Occupational Safety and Health Administration |
| OSS |
| Operational Support Systems |
| PBS |
| Public Buildings Service |
| PBX |
| Private Branch eXchange |
| PCO |
| Procurement Contracting Officer |
| PEC |
| Program Evaluation Committee |
| PIC |
| Pre-subscribed Interexchange Carrier |
| PICC |
| Pre-subscribed Interexchange Carrier Charges |
| PIN |
| Personal Identification Number |
| PRI |
| Primary Rate Interface |
| PSAP |
| Primary Service Answering Point |
| PSN |
| Public Switched Network |
| PSTN |
| Public Switched Telephone Network |
| RFP |
| Request for Proposals |
| RTAS |
| Regional Telecommunications Acquisition Services |
| RTP |
| Real-Time Transport Protocol |
| SBU |
| Sensitive but Unclassified |
| SCP |
| Service Control Points |
| SDLC |
| Synchronous Data Link Control |
| SDP |
| Service Delivery Point |
| SPID |
| Service Profile Identification and Directory |
| SDV |
| Service Disabled Veteran-Owned |
| SIC |
| Service Initiation Charge or Standard Industry Classification |
| SIP |
| SMDS Interface Protocol or Session Initiation Protocol |
| SLC |
| Subscriber Line Charges |
| SMDI |
| Station Message Desk Interface |
| SMDR |
| Station Message Detail Reporting |
| SMSI |
| Simplified Message Service Interface |
| SMTP |
| Simple Mail Transport Protocol |
| SNA |
| System Network Architecture |
| SNAL |
| Subscriber Network Access Line |
| SNMP |
| Simple Network Management Protocol |
| SOA |
| Semiconductor Optical Amplifiers |
| SONET |
| Synchronous Optical NETwork |
| SPID |
| Service Profile Identifier and Directory |
| SS7 |
| Signaling System Number 7 |
| STP |
| Signaling Transfer Point |
| T-1 (3) |
| Trunk Level 1 (3) |
| TCIF |
| Telecommunications Industry Forum |
| TCP |
| Transmission Control Protocol |
| TESP |
| Telecommunications Electric Service Priority |
| TIA |
| Telecommunications Industries Association |
| TMA |
| Telecommunications Management Associates |
| TOPS |
| Telecommunications Ordering and Pricing System |
| TMP |
| Transition Management Plan |
| TSA |
| Transportation Security Agency |
| TSAA |
| Terminating Services Access Arrangement |
| TSP |
| Telecommunications Service Priority |
| TSS |
| Telecommunications Services Sector |
| U.S.C. |
| United States Code |
| UBS |
| Unclassified But Sensitive |
| UDP |
| User Datagram Protocol |
| UL |
| Underwriters Laboratories |
| UNI |
| User-to-Network Interface |
| USF |
| Universal Service Fund |
| UTP |
| Unshielded Twisted Pair |
| V&H |
| Vertical and Horizontal Coordinates |
| VDSL |
| Very-High-Speed Digital Subscriber Loop |
| xDSL |
| (any) Digital Subscriber Line |
J.2 Glossary of Terms
| Access to 311 service |
| Subscribers shall be able to obtain non-emergency service/assistance by dialing 311. |
| Access to 411 service |
| Subscribers shall be able to obtain information service/assistance by dialing 411. |
| Access to 7XX service |
| Subscribers will be able to obtain access when using their Government Emergency Telecommunications Service (GETS) cards and the LD vendor 7XX numbers for testing purposes. |
| Access to 911 service |
| Subscribers shall be able to obtain emergency/service/assistance by dialing 911. |
| Access circuit |
| The access facilities provided between the Service Delivery Point (SDP) and the Point of Presence (POP) and/or the Local central office. |
| Account code |
| A code that identifies the caller so that the cost of the call can be billed to the appropriate party. |
| Additional directory number |
| Feature over analog and ISDN lines to provide two voice, voice/data, or two data channels utilizing two Service Profile Identifiers and Directory (SPID) numbers. |
| Administrative Contracting Officer |
| The Administrative Contracting Officer is responsible for administering the contract after contract award. |
| Agency |
| A term used to identify all federal agencies, authorized federal contractors, agency-sponsored universities and laboratories, and, when authorized by law or regulation, state, local, and tribal Governments. See also “customer.” |
| Agency Billing Code |
| A Government-provided code that identifies a specific billing account for an agency allowed to order RTAS services. |
| Agency Hierarchy Code |
| An agency-provide code that identifies how billing data shall be grouped; e.g., by agency, Billing Accounting Code, Location Code, service, and SDP. Each level of the hierarchy shall contain the aggregate information pertaining to the lower levels. |
| Agency-Recorded Message Annoucements |
| Authorized Government personnel shall be able to record message announcements within the network after authentification of user-ID and password/token. |
| Alphanumeric |
| A term pertaining to a character set that contains letters, digits, and sometimes other characters, such as punctuation marks. |
| Alternate Answering |
| No answer feature to forward call to voicemail box. |
| Alternate call directory listings |
| A feature that allows alternate numbers to be indicated under a directory listing. |
| Alternate Calling ID |
| A feature that provides the capability of passing an alternate name or number to the terminating station. |
| Analog |
| In telephone transmission, the signal being transmitted–voice, video, or image–is “similar to” the original. In telecommunications, analog means telephone transmission and/or a switch which is not digital. |
| Analog data |
| Data represented by a physical quantity that is considered to be continuously variable and whose magnitude is made directly proportional to the data or to a suitable function of the data. |
| Associated Government Fee(s) |
| A fee that Direct Order Direct Bill customers pay to the vendor for using the GSA RTAS contract. |
| Authorization Code |
| A code that, once entered, can permit the user to gain access to a system or service. |
Automated Attendant
AA/Tree Mailboxes service shall be capable of receiving and routing calls; providing a means by which callers may search for desired parties, departments, or information sources through use of alpha and numeric databases and AA/Tree Mailboxes must be capable of administrative changes by client agency representatives both locally and remotely.
| Automatic Call Back |
| Allows a user to place a call back on a busy line. When the called station goes on-hook, the originating station is rung and, when answered, the original call is automatically placed. |
| Automatic Call Distributor(ACD) |
| This feature provides equitable distribution of large volumes of incoming calls to available call answering positions of the customer. The ACD can also provide an optional data stream of call events to a compatible computer where the customer can use the information to prepare management information reports. |
| Automatic Route Selection(ARS) |
| A process for routing calls automatically, based on the area code (NPA) and exchange code (NXX) of the called number. |
| Availability |
| The proportion of total time that the service was available for use during the reporting period, which is usually one month. For purposes of the contract, the operational availability is defined as follows: |
Availability = Total Uptime x 100 .
Total Uptime + Total Downtime
Total uptime is the total amount of time the service is available within the reporting period. Total downtime is the total amount of time that the service is unavailable. Total downtime includes scheduled maintenance downtime if the service is unavailable for use.
| b/s and bps |
| Bits per second |
| Backup of ISDN PRI Shared DChannel |
| For PRI’s with 24B+0D, shared-D channel |
backup/redundancy can be supported when the associate
(i.e., primary) PRI with 23B+D is down/inoperative.
| Bandwidth |
| (a) The bandwidth of a device is the difference between the limiting frequencies within which performance with respect to some characteristic falls. |
(b) The difference between the limiting frequencies of a continuous frequency band.
| Base price |
| The price for providing the basic service and included features. |
| Basic capability |
| A basic capability is a service function that is included in the base price of the service. |
| Basic rate |
| The transmission speed supported by the basic interface structure of an ISDN system that is composed of two B (64 kb/s) and one D (16 kb/s) channels, as defined in CCITT I‑412. |
| Billing Account Codes (BAC) |
| A three-digit number that is assigned by the Government to uniquely identify the agency cost center on the service order and the invoice. |
| Billing/billed |
| The process of creating an invoice or a bill. |
| Binary digit (bit) |
| The binary notation of either of the characters 0 or 1. |
| Blocking |
| The process of denying access to, or use of, a facility, system, or component. |
| Blocked exchanges |
| The process of denying access to NPA. |
| Blocking caller-paid information phone numbers |
| The capability to block caller-paid calls from a station to an “information” number or Directory Assistance (e.g., 900). |
| Blocking Operator Assisted Calls – Collect Calls |
| Blocks collect calls from an operator (Directory Assistance service). |
| Blocking dialed Carrier Identification Code (CIC) |
| Blocks calls to carriers other than the pre-subscribed carrier on a per-call basis. |
| Blocking of selected numbers |
| The capability to block calls incoming from pre-determined numbers. |
| Busy Line Transfer |
| Busy feature to forward call to voicemail box. |
| Cable |
| Any communications path having a bandwidth greater than a voice-grade telecommunications channel. |
| Call |
| Any demand to set up a connection. A unit of traffic measurement. |
| Call blocking |
| The capability to block unwanted incoming calls based on user-specified numbers. |
| Call consultation |
| A feature that allows a user to alternate between a party on hold and an existing conversation. |
| Call Detail Record (CDR) |
| A record generated by customer traffic later used to bill the customer for service. At a minimum, call detail records include the number used to make the call, date the call is made, number called (local or long distance), time the call started, and call duration. Other information such as the circuit used to make the call (WATS, QWEST, etc.) or purpose of the call (e.g., client, project) is also typically provided as part of the call detail records. |
| Call Exclusion |
| Provides privacy for a user who has an active call on a shared line. |
| Call forward - busy line |
| A feature that permits calls attempting to terminate to a busy station line to be redirected to a predetermined line when the called station is in use. |
| Call forward - no answer |
| A feature that provides for forwarding of incoming calls to a predetermined line when the called station line does not answer within a prescribed time. |
| Call Forward Remote Access |
| A feature that lets a user turn on or turn off call forward variable features from a telephone other than their own. From a remote location, a user dials a remote access directory number and through a series of prompts enters their own telephone number and a personal identification number. |
| Call forward - variable |
| A feature that allows a user to choose to reroute incoming calls to another specified telephone number. |
| Call forwarding – off net |
| A feature that allows all calls destined to a station to be routed to another off-net station, designated during activation, regardless of the busy or idle state of the called station. It shall be possible for the station to activate or cancel this feature. |
| Call hold |
| A feature that allows a station user to “hold” any call in progress by flashing and then dialing a “hold” code, thus freeing the line for the purpose of originating another call or returning to a previously held call. |
| Call hunting |
| See hunting. |
| Call park |
| The capability to allow a call to be parked at a directory number for retrieval by another line or trunk. |
| Call pickup |
| A feature that allows a station user to answer any calls directed to another station line within his own preset pickup group by dialing a pickup code from an idle or busy station. If more than one station line in the pickup group is ringing, the individual call to be answered will be selected by the system. |
| Call Privacy |
| A feature that allows the user to dial a specific command code during a call to suppress the ability of either party to conference a third party (or more) into the call. It also prevents another call from using a break code to break into the call. |
| Call Restriction |
| A feature that allows the system of restrict certain types of calls being made from stations. |
| Call Return |
| A feature that allows a telephone user to dial the last caller, even if he/she did not answer the phone. |
| Call Screen |
| A feature that allows a telephone user to keep a list of telephone numbers to be screened out so that his/her phone will not ring from those numbers until the feature is turned off. |
| Call Trace |
| Allows the user on any line to initiate identification of the calling party by dialing a code. |
| Call Transfer |
| A feature that allows a station user to transfer any call in progress to another station within the same system without the assistance of the attendant. |
| Call Waiting |
| A feature that allows a call to a busy station line to be held waiting while a tone signal is directed towards the busy station user. (Only the called station user hears this tone.) |
| Caller ID |
| A basic capability that provides the calling number to the terminating station. |
| Caller ID, with name |
| Serving switch provides the basic capability of passing the calling number and registered name of account to the terminating station. |
| Caller or calling party |
| A person, program, or item of equipment that originates a call. |
| Calling number suppression |
| Provides the originating user with capability to block the station number from being passed to the terminating station. It shall be possible to enable this function either on a per-call basis or indefinitely. |
| Cancel |
| A type of service order that removes items from service and terminates billing before the items have been accepted. Compare with “disconnect.” |
| CENTREX |
| A Central Office Exchange - service that provides, from a telephone company central office switch or a functionally equivalent switch that is not part of the network, basic capabilities and features comparable to those of a line or provided by a PBX. |
| Centrex-like line |
| A central switched-based service that provides a subscriber with a single, voice-grade telephonic communications channel that is directly connected to a contractor-owned or -leased serving office. A Centrex-like line can be used to place or receive one call at a time. |
| Central office remote call forwarding (Call paths) |
| Remote call forwarding (RCF) is a Central Office (CO) service that allows customers to have Business telephone number out of a designated CO other than where the customer’s service resides. |
(Additional call paths needed for the above.
| Channel |
| (a) A connection between the initiating and terminating nodes of a cirrcuit. |
(b) A path along which signals can be sent; e.g., data channel, output channel.
| Circuit Switched Data on B Channel |
| Data provided at a bandwidth of 64 Kbps maximum. |
| Class of Service (COS) |
| A designation assigned to describe the service treatment and privileges given to a particular terminal. |
| Clear channel |
| A full 64 kb/s channel for transferring user information. Signaling is communicated over a separate channel. Contrast with a 56 kb/s channel in which signaling is communicated over the same channel (in-band signaling). |
| Clear channel capability |
| A channel able to provide full 64 kb/s for user information transfer. |
| CLIN |
| A Contract Line Item Number (CLIN) is a service or feature for which a price has previously been established in Section B of the contract. |
| Codec |
| An assembly consisting of a coder and a decoder in the same equipment used to convert analog signals to a digital format for transmission over a digital communication channel and for reconverting the quasi-digital signal to an analog signal. Contrast with modem. |
| Co-located |
| In the same room of the same customer location. |
| Commercially available |
| See “commercially available telecommunications service.” . |
| Commercially available telecommunications service |
| The service, or service-related feature, as applied to a telecommunications service in a geographic area, is “commercially available” when it is currently provided by one or more entities who are providers of telecommunications services to one or more other entities, independent from the service provider, for their own legal commercial purposes and is available to the general public.” |
| Compatibility |
| A property of systems that allows the exchange of necessary information directly and in usable form. |
Note: Implies use of identical or compatible protocols.
| Conference calling |
| A feature that allows a station user to establish a multiparty conference connection. |
| Confidentiality |
| The concept of holding sensitive data in confidence, limited to an appropriate set of individuals or organizations. |
Contract Maintenance
Administration This is used to bill the customer a monthly recurring rate for Telecommunications Service Priority (TSP) restoration.
| Contracting Officer |
| The Contracting Officer is responsible for administering the contract. It is a generic term for “Administrative Contracting Officer” and “Procuring Contracting Officer.” |
| Contracting Officer’s Representative |
| The Contracting Officer’s Representative is responsible for monitoring compliance with the non-technical aspects of the contract. |
| Contracting Officer’s Technical Representative |
| The Contracting Officer’s Technical Representative is responsible for monitoring compliance with the technical aspects of the contract. |
Custom Location
Alternate Routing
(CLAR)
Custom Location Alternate Routing (CLAR) service is an Intelligent Network-based service that allows the customer to safeguard against the loss of incoming calls due to circumstances that make the customer’s physical work location inaccessible (i.e., disaster, fire, flood, cable cut, etc.). CLAR service allows the customer to develop and maintain alternate routing (contingency) plan(s) that can be activated at its command to reroute incoming calls to predetermined alternate customer locations.
| Customer/Client |
| A term used in this RFP to designate an agency cost center that purchases services or equipment. See also “agency.” |
| Customer Premises Equipment |
| Equipment owned, leased, or under the control of the Government and physically located at the Government’s premises. |
| Customized group dialing plan |
| A service functionality that allows the dialing plan to be customized for a defined group of stations within the system. |
| Customized Intercept and Recorded Announcement |
| A feature whereby the customer can set the recorded announcement or intercept message when a call cannot be completed. |
| Cutover |
| The physical changing of circuits or lines at a telecommunications location from one configuration to another. |
| Data |
| The representation of facts, concepts, or instructions in a formalized manner suitable for communication, interpretation, or processing by humans or by automatic means. |
| Data call setup |
| Provides ability to set up a data call: by 1) data terminal (keyboard) dialing; 2) voice terminal dialing; or 3) dedicated voice terminal. |
| Data hot line |
| Provides for automatic non-dial placement of a data call to an endpoint when the originator goes off-hook. |
| Data line privacy |
| Protects data calls from being interrupted by any of the system’s overriding or ringing features. |
| Dedicated Transmission Service (DTS) |
| The private‑line transmission of voice, data, or video signals. |
| Delay |
| The interval of time between origination and receipt of a signal. |
| Demarcation point |
| The point where the service provider brings in the wiring that connects to the customer’s telecommunications system. |
| Designated Agency Representative |
| The Designated Agency Representative (DAR) will be nominated by their agency, and delegations will be granted by the GSA or agency ACO. The DAR is responsible for ordering services. |
| Dial pulse |
| A direct current pulse produced by a telephone instrument interrupting a steady current at a sequence and rate determined by an operator‑selected digit and the operating characteristic of the instrument. |
| Dial Tone Denial |
| Used in conjunction with Priority Treatment (see Section C.), enables critical personnel to make outgoing calls during conditions of severe system overload. |
| DID number block assignment and maintenance |
| Assigns and maintains DID number blocks for a new DID-PBX installation. |
| DID/DOD Trunks |
| Direct Inward Dialing (DID)/Direct Outward Dialing (DOD) trunks connect the customer’s CPE with the central office, are associated with a specific block of telephone numbers, and carry the customer’s on-net and off-net traffic. |
| DID/DOD two way |
| This feature shall allow a central office access trunk to have both DID and DOD capabilities. Direct Inward Dialing (DID)/Direct Outward Dialing (DOD) trunks connect the customer’s PBX with the offerors switch, are associated with a specific block of telephone numbers, and carry the customer’s on-net and off-net traffic. |
| Digit display |
| A feature that provides the capability of displaying digits at the station. |
| Digital data |
| Data represented by discrete values or conditions, as opposed to analog data. |
| Digital EKL secondary number/Secondary Directory Telephone Number |
| Software only number that resides in the central office switch. |
| Digital Signal 0 (DS0) |
| A digital signal rate of 64 kb/s. The worldwide standard speed for digitizing one voice conversation using Pulse Code Modulation (PCM). |
| Digital Signal 1 (DS1) |
| A digital signal rate of 1.544 Mb/s. |
| Digital Signal 3 (DS3) |
| A digital signal rate of 44.736 Mb/s. |
| Direct Inward Dialing (DID) |
| Allows an external party to directly dial a station without the assistance of an attendant. |
| Direct Outward Dialing (DOD) |
| Allows an internal user to call to an outside party without the assistance of an attendant. |
| Directory Assistance |
| A service that provides the subscriber with access to commercial Directory Assistance services (e.g., 411 or NPA-555-1212). |
| Disconnect |
| A type of service order that removes items from service and terminates billing even though the items have been accepted. Compare with “cancel.” |
| Disconnect supervision |
| Disconnects a call when either or both parties hang up using industry standard for the disconnect timing. |
| Distinctive ringing |
| Distinguishes between internal or DID calls based on the station ringing pattern. |
| DS1 |
| A North American term for a digital carrier facility that transmits a digital signal at 1.536 megabits per second (Mb/s) information rate. A DS1 trunk can carry 24 DS0 channels. |
| DS3 |
| A North American term for a digital carrier facility that transmits a digital signal at 43.008 megabits per second (Mb/s) information rate. A DS3 trunk can carry 28 DS1 channels. |
| Dual service |
| A feature providing the capability of temporarily terminating calls to a second line as well as to the primary line. |
| Dual-Tone Multi-Frequency (DTMF) signaling |
| A telephone signaling method employing standard combinations of two specific voice band frequencies, one from a group of four low frequencies and the other from a group of four higher frequencies. |
E&M signaling
An arrangement whereby communication between a portion of a circuit and a separate signaling unit is accomplished over two leads: the “E” (or “Ear”) lead which receives open or ground signals from the signaling unit, and the “M” (or “Mouth”) lead which transmits battery or ground signals to the signaling units.
| Effective Billing Date |
| The date on which a quoted price becomes effective. |
| Electronic access |
| The capability to access information via on-line access (dedicated or dial-up), E-mail, or facsimile. |
| Electronics Industries Associations (EIA) |
| A Washington, DC trade organization of manufacturers which sets standards for manufacture of electronics equipment. |
| End-to-end |
| Telecommunications service from the originating user’s terminal to the destination user’s terminal. |
| Erlang |
| A measurement of telephone traffic. One Erlang is equal to one full hour of use, or 60x60=3600 seconds of phone conversation. Traffic measured in 100 call seconds (CCS) can be converted into Erlangs by multiplying by 100 and then dividing by 3600. |
| Evaluated for reasonableness |
| Assessments made on information to ensure that it lies within a certain range and/or conforms with applicable standards |
| Extended Superframe Format (ESF) |
| A T1 or DS1 framing standard whereby 24 frames, rather than 12, are grouped together. |
| Facilities |
| The transmission, switching, and other network assets used to provide telecommunications services. |
| Fair and Reasonable |
| A transaction that is fair to both parties, considering the agreed-upon conditions, promised quality, and timeliness of contract performance. FAR 15.402(a) requires contracting officers to ensure that supplies and services are purchased under negotiated contracts at fair and reasonable prices |
| Feature |
| A feature is a service function that may be priced separately from the basic price of the service. |
| Feature Link |
| Feature Link is a business line packaged with customer service enhancing features designed for businesses with 2-30 lines. |
| Federal Acquisiton Service |
| The GSA business line created as a result of combining the Federal Technology Service and the Federal Supply Service. |
| Federal Communications Commission (FCC) |
| The FCC is a Federal regulatory agency that was created by the Communications Act of 1934. It regulates the provision of interstate telecommunications services within the United States. |
| Fiber Distributed Data Interface (FDDI) Network Service (FNS) |
| A Local Area Network (LAN) service available in several formats, including Ethernet and Token Ring. Access to the LAN is provided through an FDDI interface. |
| Fiber optics |
| A technology that uses light as a digital information carrier. |
Flat Rate ISDN service
(BRI)
Flat Rate ISDN is an optional plan that provides a flat monthly rate for the unlimited local usage.
| Flexible call forwarding |
| A Personal Identification Number (PIN)-enabled Advanced Intelligent Network (AIN) feature that allows the subscriber to forward calls to any telephone connected to the Public Switched Network. |
| Flexible disconnect, both/either party |
| The capability to disconnect a call when either or both parties hang up. |
| Foreign Exchange (FX) Service |
| A service that enables a subscriber to receive a dial tone from a central office that is outside the subscriber’s exchange area. |
| Four-wire circuit |
| A transmission circuit that consists of two pairs of two-wire circuits. One pair is used to transmit and the other to receive. A four-wire circuit costs more than a two-wire circuit but provides better reception. All long distance trunks are four-wire circuits. Subscribers can request and pay more to get a four-wire local access connection. |
| FTS |
| The Federal Technology Service, administered by the General Services Administration, provides domestic (local and long distance) and international telecommunications services to Government agencies. |
| Full-duplex operation |
| A mode of operation in which simultaneous communication in both directions may occur between two terminals. Contrast with half duplex or simplex operation in which communications occur in only one direction at a time. |
| Gateway |
| A network node in a communication network equipped for interfacing with a network using different protocols. |
| Grade of service (GOS) |
| The probability of a call being blocked during a call attempt, expressed as a decimal fraction, during the busy hour. |
| Ground Start |
| Amethod of signaling on customer lines in which one side of the two wire line is momentarily grounded to get dial tone. |
| Group dialing plan |
| A feature that provides the capability to customize the dialing plan (e.g., one- or two-digit dialing) for a defined group of stations within the system. |
| Hard copy |
| In telecommunications systems, a permanent reproduction of any part of the data transmitted through the system. The reproduction may be generated by equipment such as teletypewriter pages, facsimile pages, or computer printouts. |
| Hot line |
| Provides for the automatic non-dial placement of a call to an endpoint when the originator goes off-hook. |
| Hunting |
| The capability to route incoming calls through a series of stations. If the first station is busy, the calls will be routed to the second station in the series, and so on. |
| Identification |
| The process that enables recognition of an entity by a system, generally by the use of unique machine-readable user names. |
| Immediate Start |
| A form of trunk signaling where pulsing is required to be received about 120 milliseconds after receipt of the connected signal. |
| Implementation |
| The process of adding new services or changing existing services. |
| In writing |
| The term “in writing” refers to a printed, hard-copy form or to a form that is electronically-accessible via on-line messaging and/or a database. Verbal communication alone is not to be considered “in writing.” |
| Integrated Services Digital Network (ISDN) |
| A network that provides end‑to‑end digital connectivity to support a wide range of services, including voice and non-voice services, to which users have access by a limited set of standard multipurpose user network interfaces, as defined in the CCITT I series. See Basic Rate and Primary Rate. |
| Integrity |
| The assurance that the received data has not been altered in an unauthorized manner from the original transmission. |
| Intercept |
| The process by which calls blocked and are diverted to a station attendant or a recording. |
| Intercepts and recorded announcements. |
| The Offeror shall provide commercially available network intercepts to recorded announcements when a call cannot be completed. At a minimum, the following intercepts to recorded announcements shall be supported: |
1. Calls to vacant or disconnected numbers
2. Trunk or common equipment failure
3. Misdialed numbers
4. Unauthorized calls
5. Lack of authorization code
| Intercom |
| Allows another station within an intercom group to be dialed using a predetermined number of digits. |
| Interconnection |
| The linking together of systems, which are not necessarily interoperable. |
| IntereXchange Carrier |
| Any service provider offering inter-Local Access and Transport Area telecommunications services. |
| Internetworking |
| The process of interconnecting a number of individual networks to provide a path from a terminal or a host on one network to a terminal or a host on another network. The networks involved may be of the same type or they may be of different types. However, each network is distinct, with its own addresses, internal protocols, access methods, and administration. |
| Interoperability |
| The ability of each service provider to effectively and efficiently transfer all information and control data within its own network and between its network and those of other service providers so that a given service offering operates transparently and without performance degradation for users. |
| Invoice |
| A due and payable itemized list of goods and services from a contractor which states quantities, prices, charges, and other supporting data needed to verify these charges. |
| Invoicing |
| The process of preparing and forwarding a list of charges to the Government for services rendered by the contractor. |
ISDN BRI lines
ISDN BRI lines for Voice Service shall be capable of supporting two B and one D channels.
ISDN PRI lines
ISDN PRI lines for Voice Service shall be capable of supporting twenty three B and one D channels.
| ISDN Secondary Number |
| Allows an incoming call to ring at two locations when the primary number is dialed. One location is assigned the primary number, and the second location the secondary number. |
| ISDN Second Channel EKL Centrex |
| Circuit Switch Voice Line |
| ISDN Second Channel CSD Centrex |
| Circuit Switch Data |
ISDN Second Channel
EKL/CSD Centrex Alternate Circuit Switch Voice and Data Line
| Kilobyte (kB) |
| The term designating 1000 bytes. |
| Last number redial |
| The capability of redialing the last number dialed by pressing a feature code or button. |
| Latency |
| The time it takes information to transit between SDPs, including propagation delay and processing delay (e.g., the time required to establish the route or perform other switching tasks). |
| Line Backer |
| Inside wire maintenance and premise visits costs. |
| Line Hunting |
| See Hunting. |
| Link level |
| The conceptual level of control in data transmission or data processing logic existing in the station that is responsible for maintaining control of the data link. |
| Local access connection |
| The service provided from the subscriber’s Service Delivery Point (SDP) to the service provider’s facility. It also includes any service provided by the contractor’s facility as part of the monthly port service. |
| Local Area Network (LAN) |
| A data communications system that (a) lies within a limited spatial area, (b) has a specific user group, (c) has a specific topology, and (d) is not part of the Public Switched Network but may be connected to it. |
Local Number Portability (LNP)
Allows the subscriber to retain his or her telephone number after changing service providers or physical location in accordance with the guidelines established by the Number Portability Administration Center (NPAC).
| Local service |
| The telecommunications services rendered within a Local Access and Transport Area (LATA). |
| Location Code |
| The Location Code (LC) uniquely identifies a building. |
| Logon |
| The procedure that is followed by a user in beginning a period of on-line terminal operation. |
| Long distance service |
| The telecommunications services rendered between Local Access and Transport Areas (LATAs). |
| Loop start |
| A supervisory signal given by a telephone after the loop path to the central office is completed. |
| Mandatory Taxes and Surcharges |
| Taxes (defined in Section H.) and surcharges and fees (defined in Section H.) that are itemized and separately billed. |
| Megabyte (MB) |
| The term for 1,048,576 (220) bytes. |
| Message waiting indication |
| A visual or audible indication at a station that a message waiting. |
| Migration |
| The process of planning for and transferring services from an existing network to another. |
| Mileage |
| The distance in miles between the two end points of a circuit. |
| Minimum Point of Presence (MPOP) |
| The point, normally at the Main Distribution Frame (MDF) of a building, where the Local Exchange Carrier’s entrance cable is terminated and cross-connected to the inside wiring that serves the building. |
| Modem |
| The acronym for Modulator-DEModulator. Modems are used for converting digital signals into quasi-analog signals for transmission over analog communication channels and for reconverting the quasi-analog signals into digital signals. Contrast with codec. |
| Move |
| A move is a change in the customer’s terminal location within the same building. |
| Multiple Appearance Directory Number |
| A directory number that is assigned more than once to one or more telephone sets. This feature may also be referred to as shared call appearances, etc. |
| Multiple Appearance Preselection and Preference |
| Provides multi-line appearance voice terminal users with options for placing or answering calls on selected appearance. |
| Multiple Call Appearance |
| A telephone numbe that appears on more than one button of an ISDN terminal. |
| Multiplexing |
| The division of a transmission facility into two or more channels by: (1) splitting the frequency band transmitted by the channel into narrower bands, each of which constitutes a distinct channel (frequency‑division multiplexing); (2) by allotting this common channel to several different information channels, one at a time (time-division multiplexing); or (3) simultaneously sharing the frequency and time slots using “orthogonal” digital signals (code division multiplexing). |
| Multipoint |
| A service channel with more than two service locations. |
| Narrowband |
| A data stream, as in narrowband data, narrowband switched services, or narrowband signal, whose digital signal representation has an essential spectral content that is limited to that which can be contained within a voice channel of nominal four-kHz bandwidth. |
| National Security/Emergency Preparedness (NS/EP) requirements |
| The features, as used in this document, that maintain a state of readiness or respond to and manage an event or crisis (local, national, or international) that causes or could cause injury or harm to the population, damage to or loss of property, or degrade or threaten the security of the United States. |
| NBD |
| The Normal Business Day (NBD), Monday through Friday, excluding Federal holidays. Times to be determined by contractor. |
| Network |
| An interconnection of multiple communicating entities and multiple nodes. |
| Network Interface Device (NID) |
| A physical point of demarcation between the customer’s equipment and the network as defined by the FCC and the Public Utility Commission (PUC). |
| Network Point of Presence (NETPOP) |
| A physical point of demarcation between the customer’s equipment and the network as defined by the FCC and the Public Utility Commission (PUC). |
| Non Published Service |
| A private number is not given out by Information or in any printed product. Name and address appears but not the telephone number. |
| North American Numbering Plan (NANP) |
| A numbering plan that allows all stations conforming to the 10‑digit dialing pattern of the Public Switched Network to be accessed. The pattern is of the form NPA‑XXX where NPA equals Numbering Plan Area (Area Code); N = 2‑9; P = 0‑9; A = 0‑9; and X = 0‑9. |
| Notice to Commence Work |
| Time at which the contractor assumes responsibility to provide services under the contract. |
| NPA-NXX |
| The NPA is the Numbering Plan Area, also known as the area code, and NXX is the designator for the first three digits of a seven-digit local telephone number, known as the Exchange Code, that identifies the serving central office. |
| NPA-NXX group |
| A group of NPA-NXXs that for distance-sensitive billing purposes are at the same location. |
| NTSC standard |
| The North American Television Standards Committee standard for the generation, transmission, and reception of television communications where a 525‑line picture is the standard vs. the European Phase Alternation Line (PAL) and Systeme Electronique Couleur Avec Memoir (SECAM) systems, which use more lines to form the picture. |
| Number Portability |
| A feature enabling the subscriber to keep the same phone number when the telephone service provider changes. |
| OC-n |
| Optical Carrier - Type n. For example, OC-1 operates at a line payload rate of 49.536 Mb/s; OC-3 at 148.608 Mb/s; OC-12 at 594.432 Mb/s; and OC-48 at 2.488 Gb/s. |
| Off-hook time out |
| The capability of a switch to detect and react to an off-hook condition over a period of time before reception of dialing information or after call disconnect. |
| Off-Net |
| Call originating within the RTAS service provider network and terminating outside the RTAS service provider network. |
| On-line |
| The electronic availability on demand from a computer-based system without mounting removable media such as magnetic tape or disks. |
| On-Net |
| Call originating and terminating within the RTAS service provider network. |
| Operator assistance |
| The live or mechanical assistance by the service provider’s operator center for calls completed or billed. |
| Optical Carrier |
| A sinusoidal waveform that operates at optical frequencies and is modulated by voice, video, or data signals. |
| Optically Remote Module (ORM) |
| An extension of the host switch that is connected by an optical fiber and replicates the line-control functions of the host switch at a remote location. |
| Other Direct Costs (ODC) |
| The costs associated with services that are within the scope of the contract but are not priced under the pricing structures provided in Section B. |
| Outage |
| A telecommunication service condition wherein a user is deprived of service because of a malfunction of the communication system. |
| Outgoing trunk group access denial |
| Allows lower-priority outgoing calls to be blocked during periods of an emergency. |
| Outside Normal Business Day (ONBD) |
| Outside the Normal Business Day (ONBD); as defined in Section B. to be any time other than the Normal Business Day. |
| Packet Data Channel |
| D channel on a Primary Rate Interface (PRI) and on a Basic Rate Interface (BRI)ISDN circuit. |
| Point of Presence (POP) |
| An Interexchange Carrier’s point of interface with a Local Exchange Carrier. |
| Post dialing delay |
| The time from the dialing of the last digit to the moment the phone rings at the receiving location. |
| Pre-subscribed interexchange carrier (PIC) change. |
| The capability for a telephone user to change to another exchange carrier that is to be used with 1+dialing. |
| Price |
| The charge for the associated CLIN. |
| Primary directory listing |
| A listing in the telephone directory published by the dominant Local Exchange Carrier in the customer’s exchange area of the station number which is designated as the customer’s main billing number. It contains the name of the customer, or the name under which a business is regularly conducted, as well as the address and telephone number of the customer. |
| Primary rate |
| The transmission rate supported by the ISDN primary rate interface, defined on CCITT I.412 as 1,536 kb/s and composed of 23 B (64 kb/s) and one D (64 kb/s) channels. |
| Privacy |
| A feature that provides the capability for a user to prevent others from entering into a connection on a multi-appearance line. |
| Private Branch Exchange |
| Telephone switching equipment that conforms to the Electronics Industries Association (EIA) standards RS‑464 and RS‑464‑1 and meets FCC registration requirements for interconnection to the Public Switched Network. |
| Procuring Contracting Officer |
| The Procuring Contracting Officer is responsible for the procurement prior to contract award. |
| Provisioning |
| The act of supplying telecommunications service to a user, including all associated transmission, switching, equipment, software, wiring, value-added services, and support systems. |
| Public Switched Network (PSN) |
| Any common carrier network that provides circuit switched services to public users. |
| Redacted |
| For purposes of this RFP, edited to remove sensitive material from a document that is provided to the public. |
| Repeat Dialing |
| A feature that allows a subscriber to automatically redial a telephone number that is busy on first attempt or to redial the number just dialed. |
| Replaced date |
| The date on which a quoted price is replaced. |
| Ring down service |
| A dedicated circuit linking two telephones, when one goes off hook the other rings automatically. |
| Robustness |
| The network shall be “robust;” i.e., in the event of failure of any system or component, the network will continue to function. |
| Scalability |
| The scalability of the network is a measure of the extent to which it is capable of serving traffic volumes in excess of those projected. |
| Security Access (USA) |
| Restricts access to voice mail systems, data lines, and business dial tone based on the caller’s telephone number. As an option may require a Personal Identification Number. |
| Service Delivery Point (SDP) |
| The point at which a service is delivered by the contractor to the user. The SDP is the interface point for the physical or logical delivery of a service, is one of the points at which performance parameters are measured to determine compliance with the contract, and the point used by the contractor to identify the charges for services rendered. |
| Service due date |
| The date service is to be delivered, i.e., the date mutually agreed for the contractor to deliver service in accordance with individual service order. |
| Service functionality |
| A service functionality is a basic capability or a feature. |
| Service initiation fee (SIC) |
| Those fees established by the contractor that enable new subsribers to access the service or existing subsribers to add a new feature. These are by definition one-time fees for physical and logical connection establishment within the network. |
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