Vendor_Questions_Attachment_E.docx

RFQ RRB17Q0001

Amendment A001 Attachment E Vendor Questions Regarding RRB17Q0001 for EAP Counselor Services

Question 1: What is the total number of covered lives in this Bid? Please provide an employee census to confirm network coverage.

RRB Response 1: As stated in RFQ RRB17Q0001 Section II CLIN 0001AA, RRB is seeking a contractor’s pricing for Enterprise Wide EAP Services for up to 950 employees. See attached employee count by duty station name (Amendment A001 Attachment F). See RFQ RRB17Q0001 for additional information.

Question 2: What is the total number of EAP sessions allowed per person per year? Is an eligible person allowed to use EAP services more than once per year for different issues – i.e. financial. Legal, relationships, stress, etc?

RRB Response 2: As indicated in the SOW, the on-site counseling sessions are expected to be limited to 1 hour sessions for no more than 8 sessions per occurrence per employee. RRB HQ employees may use EAP on-site counseling services for different occurrences each year.

Question 3: What languages are services required in?

RRB Response 3: English.

Question 4: Do any employees fall under DOT regulations? If so, how many?

RRB Response 4: No, N/A

Question 5: Are DOT services covered under the existing contract? under the new Scope of Work?

RRB Response 5: N/A

Question 6: Is this a new offering? Are any services different from the prior contract?

RRB Response 6: No, the requested EAP services have been provided by contractors for the RRB for at least the past 10 years. The services being sought are outlined in the SOW.

Question 7: Who is the incumbent? How long has the incumbent firm been providing EAP service?

RRB Response 7: The incumbent contractor is FEI Behavioral Health. FEI has been providing EAP services for the RRB since April 1, 2012.

Question 8: What is the historical price structure? What is the total dollars spent on EAP service last year?

RRB Response 8: The awarded contract amount for current services can be found on www.usaspending.gov.

Question 9: Is the client satisfied with the current vendor?

RRB Response 9: Yes, the RRB is satisfied with the current contractor.

Question 10: How many counseling sessions were provided previously?

RRB Response 10: For the 2015 calendar year, 11 employees utilized the on-site counseling services. Those 11 employees sought counseling for a total of 41 sessions. Twenty-eight (28) employees called the EAP 800 phone number and 4 employees sought services via the EAP website.

Question 11: Please provide a copy of the last two years Utilization reports be provided for review? What is the current rate of utilization? What method is used to calculate Utilization?

RRB Response 11: The utilization reports are proprietary and confidential information provided by the current Contractor.

Question 12: How many Critical Incident Debriefings were provided over the last three years? And what were the total hours of these CISD’s?

RRB Response 12: There were no Critical Incident Debriefings provided by the contractor over the last three (3) years.

Question 13: How has the EAP historically been promoted to employees – What promotion methods have been utilized?

RRB Response 13: The contractor has provided brochures and posters for RRB employees, and EAP Counselors have attended RRB sponsored functions to promote EAP services.

Question 14: Are Orientation sessions to be held at each of the 53 locations listed in Attachment A?

RRB Response 14: No.

Question 15: How many onsite orientation/trainings/workshops were provided over the last three years? And how many hours were provided last year?

RRB Response 15: One informational session on domestic violence was provided by the current EAP contractor in the last three years for a total of 1 hour.

Question 16: Can Bio’s (for the counselors) be provided in lieu of resumes?

RRB Response 16: As outlined in the SOW, resumes are required to be submitted for the proposed EAP counselors.

Question 17: Does your current program include work/life services (eg., consultation for financial and legal concerns; referrals for childcare, eldercare, academic, adoption, etc)? Should work/life services be included in the proposal?

RRB Response 17: The services sought are described in the SOW, Section III of RFQ RRB17Q0001.

Question 18: Who is your current EAP vendor?

RRB Response 18: Please see the response provided for question 7 above.

Question 19: Is there anything the RRB is hoping to improve upon with the current program?

RRB Response 19: No.

Question 20: What is the current contracted PEPM rate for these services?

RRB Response 20: The awarded contract amount can be found on www.usaspending.gov. The RRB will not share unit pricing information.

Question 21: On the Schedule of Supplies and Services, for item numbers 0001, 0002, 0003, 0004, and 0005, should we leave the fields for Unit Price and Total blank, or should we add up those fields from the subsequent item numbers (eg. add 0001AA, 0001AB, 0001AC and 0001AD and put the total under 0001)?

RRB Response 21: CLINS 0001, 0002, 0003, 0004, 0005 should be left blank. Pricing should be entered in each of the subCLINS (AA-AD) listed under CLINS 0001, 0002, 0003, 0004 and 0005.

Question 22: Please confirm that if an employee of one of the field offices wishes to see an EAP counselor for in-person counseling sessions, the EAP vendor would charge RRB for that on a fee for service basis?

RRB Response 22: The RRB has added CLINS 0001AE-0005AE for RRB Remote office employee in-person counseling sessions to the RFQ as part of the response to this question. If required, the RRB would exercise the optional CLIN for these services and, at that time, negotiate the price per session with the Contractor. The price per session cannot exceed 150% of the price per session offered in CLINS 0001AB-0005AB. Please see Section III.D.5 for further information.