Attachment_C_-_EAP_Quality_Survey.docx
DOCX document 22 KB Posted
- Attached to
- EAP Counselor Services Federal contract opportunity
- Solicitation number
- RRB17Q0001
- Issued by
- Railroad Retirement Board
About this file
Attachment C
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment_F_Duty_Stations.xlsx | XLSX spreadsheet | |
| Vendor_Questions_Attachment_E.docx | DOCX document | |
| RRB17Q0001_Amendment_A001.pdf | ||
| Attachment_B.docx | DOCX document | |
| PPQ_-_Attachment_D.docx | DOCX document | |
| Attachment_A_-_RRB_Form_T-83.pdf | ||
| RRB17Q0001.pdf |
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Text version
RRB17Q0017
Attachment C - RRB Employee Surveys EAP Quality Survey
ELEMENT
ELEMENTS MEASURED
METHOD OF EVALUATION
| a. | Quality of Assistance to | Employee Surveys distributed | ||
| RRB Employees | during visit to EAP Counselor |
Employee Survey Excellent Good Fair Poor
How would you rate:
1. Availability of the Counselor to talk to you on-site/off-site. 1 2 3 4
2. Time between making an appointment and the day of your visit. 1 day 2 days 3 days 4days+
3. The confidentiality of the EAP program. 1 2 3 4
4. The overall quality of the counseling you received. 1 2 3 4
5. The EAP here at 1 2 3 4 the RRB
6. Would you recommend the EAP services to others Yes___ No___
| Comments: ___________________________________________________ | _____________________________________________________________ |
| _____________________________________________________________ |
EAP Timeliness Survey
ELEMENT
ELEMENTS MEASURED
METHOD OF EVALUATION
| b. | Timeliness of Response to | Using Contractor Monthly | ||
| RRB referrals and individual | Report as assessed by EAP | |||
| appointment requests. | Administrator/COR (Reference | |||
| Solicitation III.C.) |
RATINGS STANDARDS:
| 1. | Excellent - | There are virtually no timeliness | ||
| problems with | counseling and referrals. |
| 2. | Good - | Nonconformance does not impact | |
| achievement of EAP goals / contract requirements. |
3. Fair - Nonconformance requires minor agency resources to ensure achievement of contract requirement.
| 4. | Poor | - | Nonconformances compromise the | ||
| achievement of the contract | requirement and the program. |
Please circle the Standard applicable to the quality of service received for the following:
1. Return calls to employees in a timely manner.
(within 24 hours unless it is a non-work day).
Excellent Good Fair Poor
2. Schedule appointments promptly (within 24 hours of contact for emergencies and 72 hours of contact for non-emergencies unless it is a non-work day).
Excellent Good Fair Poor
3. Advise agency management and/or AFGE Officials regarding the proper handling of individual cases within 30 days of referral/problem resolution.
Excellent Good Fair Poor
| c. | Quality of Seminar Services | For the evaluation of the quality of the | |
| seminar services, the contractor will |
prepare and issue a similar appropriate survey to seminar audience members which they will collect, analyze and report the results to the RRB COR.
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