RPM-106 Project Charter SR24-415.docx

Credentialing Solutions Nevada Department of Motor Vehicles Project Charter Demos for Credentialing Solutions SR24-415

Document Version Control Information

1. Project Overview The Department of Motor Vehicles would like to solicit information with no cost demos for credential print solutions for driver’s license and identification cards for the State of Nevada. We recognize that technology is the driving force behind innovation and growth in our industry. By staying at the forefront of technological developments we can better serve our customers and enhance our operational efficiency.

2. Project Objectives and Anticipated Benefits The objective of this project emphasizes the need to stay in touch with new technological developments that can have an impact on our organization, ensuring we are not left behind in the evolving world of technology we live in.

Our commitment to leveraging technology to optimize processes, reduce costs, and improve various functional areas within the organization.

We want to foster an environment of collaboration and open communication, encouraging our staff to share insights and ideas about emerging technologies. This collective knowledge will help us make informed decisions and implement effective solutions for the future of the DMV.

In late August 2021, the DMV introduced a redesigned look for its driver’s licenses and identification cards. The updated design includes both visual and security enhancements, incorporating advanced features to combat fraud. These updates ensure that the cards meet, and in some cases surpass, all federal security standards for driver’s licenses and ID cards.

Information for credential print solutions with no-cost demos

Ensuring that technological explorations support DMVs overall mission and vision

3. Project Scope Implementing technology strategies is crucial for DMV’s modernization transformation and we are looking to thrive in a digital world. DMV continues to evolve, prospective vendors must stay forward thinking to maintain their competitive edge while navigating potential challenges associated with adoption.

3.1. Streamline workflow to automate repetitive tasks

3.2. Supports data driven decision-making

3.3. Delivers personalized and improved service quality interactions with our customers

3.4. Utilizing innovation and automation helps remain relevant and appeals to our customers

3.5. New solutions often reduce operational costs by minimizing downtime and enhanced efficiency

3.6. Employee training and development program nurturing a dynamic and engaged workforce

3.7. Hardy workflows to help create the automated digital transformation

3.8. Enhanced data security framework

4. Project Roles

4.1. Project Stakeholders

The project stakeholders represent a group of individuals or organizations that may impact or be impacted.

State of Nevada

5. Project Constraints and Assumptions

5.1. Constraints

Ensuring that new technology integrates seamlessly with the existing systems is vital. Selecting solutions that can scale effectively, and handle increases in data, user demands, and functionality without requiring frequent complete overhauls.

5.2. Assumptions

A solution will be compatible with the Departments current operating systems and will allow for all operating systems to function continuously with packs, patches, and fixes.

6. Risks and Mitigation

Upgrading technology could have several types of risks, these could include scope creep, unclear requirements, budget and schedule overruns, technological challenges, resistance to change, or data migration risks that would need to be considered within the project.

7. Resource Requirements This section identifies the resource requirements for the planning and execution of the project.

8. Project Milestones Milestones are estimated but may be adjusted as project schedules are elaborated.

Gained knowledge of technological advancements

8/1/2025

9. Project Deliverables

Project Charter

To solicit an RFI with no-cost demos for credential print solutions for the Department of Motor Vehicles. Technology is the driving force behind innovation and growth in our industry and our organization would like to adapt our processes to incorporate the latest technologies to ensure we stay relevant in a fast-paced market.

Project Transition Plan

Clearly defined goals, engaging our stakeholders, outlining specific tasks and resources required for rollout, monitoring and support, soliciting feedback from our users, and continued planning for improvement.

Roles and Responsibilities Document

The contractor provided and supported working together with our DMV transformation team to upgrade options of our current program.

To operate at the highest level of security stewardship, administering security measures that proactively detects threats and provides mechanisms that mitigate sophisticated threats and vulnerability to our operating system.

The capacity for accessibility, clarity and engagement must comply with all Federal and State Regulations.

10. Cost Estimates Costs are typically identified for project funding awareness to approve the project into the planning phase. The following represents the estimated project costs as of the date of this charter.

Information with no-cost demos only

11. Formal Authorization and Approvals This section formalizes the approval of the items described in this document and all its components:

RPM-106 (12/2020) Page 1 of 3