RFP27-014 Exhibit C Word Doc.docx
DOCX document 28 KB Posted
- Solicitation number
- RFP27-014
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
This is a Performance Requirements Exhibit (Exhibit C) for RFP27-014 issued by the Washington State Emergency Management Division (WMD) for Low Earth Orbit (LEO) satellite internet data service and hardware. The procurement seeks to establish service supporting the All-Hazard Alert Broadcast (AHAB) siren network, State Emergency Operations Center (SEOC) field operations, continuity communications, and other WMD satellite connectivity needs. Bidders must be authorized resellers (or providers themselves) of a LEO satellite constellation and must demonstrate capability to deliver service and hardware within 90 days of contract execution. The solicitation encompasses multiple site types across Washington State, including inner and outer coastline locations, with distinct requirements for low-bandwidth siren RTU sites (120+ terminal locations with 3-5 GB/month/terminal data consumption) and mobile/higher-bandwidth operational sites. Critical service requirements include average latency below 100 milliseconds, 99.9% uptime with Service Level Agreements, download speeds of 10 Mbps (or 25 Mbps preferred) for low-bandwidth sites and 25 Mbps (or 50 Mbps preferred) for higher-bandwidth sites, with corresponding upload speed minimums. Bidders must respond to 32 performance requirements categorized as Mandatory Pass/Fail, Mandatory Scored, or Desirable Scored, with written responses required for specified requirements.
The procurement establishes requirements for hardware delivery exclusively in new, original condition with manufacturer warranty coverage, utility pole mounting capability, and standard Ethernet data connections. Bidders must provide a centralized management portal supporting multiple users with device activation, monitoring, billing, historical usage data, and real-time service status monitoring. Additional requirements include 24/7/365 technical support with immediate response for critical outages and 24-hour response for non-critical issues, support for service pausing and tier changes without monthly costs until reactivation, flexible cancellation options ranging from one to twelve months per device annually, and encrypted data transmission capabilities without material performance degradation. Bidders must confirm they are not sole authorized resellers and must accommodate phased ordering aligned with WMD's deployment approach. Pricing terms must include detailed billing processes, all recurring and non-recurring fees with data plan overage tiers, and an annual price escalation cap applicable across the base contract term and any renewal options. Desirable qualifications include discounts or unique services for emergency responders and public safety agencies, along with demonstration of organizational experience serving similar public-sector entities.
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Other files
| File | Type | Posted |
|---|---|---|
| RFP27-014 Multi-Terminal_LEO_Internet.pdf | ||
| RFP27-014 Exhibit D Word Doc.docx | DOCX document |
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Text version
Exhibit C Exhibit C: Performance Requirements
| Competitive Solicitation: |
| No. RFP27-014 |
| Bidder: |
| _________________________________ |
Type/print full legal name of bidder company
Instructions:
Bidders submitting a proposal must complete and submit Exhibit C for evaluation purposes.
Performance Requirements: Bidder must respond to each requirement as noted in the instructions below.
1. Review all requirements, priorities and provided definitions:
· Mandatory Pass/Fail (M): Minimum requirement; Bidder that does not meet this requirement will not be considered any further.
· Mandatory Scored (MS): Critical requirement; evaluators will score based on the degree to which Bidder's response meets the requirement.
· Desirable Scored (DS): Desirable requirement; evaluators will score based on the degree to which Bidder's response meets the requirement.
1. Using the Bidder Meets Requirement column, Bidder must select either a "Yes" or "No" to indicate the Bidder's ability to meet the requirement. Any entry that is not either a "Yes" or "No", may be deemed non-responsive and will not be considered any further.
1. Bidder must respond in the Written Response column for every requirement that indicates a "Written Response Required”. Written responses must not reference any material present elsewhere. The written response shall be considered complete and stand on its own merits or may be deemed non-responsive.
PERFORMANCE REQUIREMENTS AND FACTORS
| REQ ID |
| Performance Requirement and |
Stated Business Need
| Points Available |
| Priority |
| Bidder’s Compliance |
| Written Response |
| A.1 |
| Administration: Contractor must be an authorized reseller (or the Contractor itself) for a Low Earth Orbit (LEO) satellite constellation. Name the constellation provider. |
| Pass/Fail |
| M |
| ☐ Yes |
☐ No
| A.2 |
| Administration: This procurement is open to qualified resellers/value-added resellers of any LEO satellite constellation meeting the requirements herein. Contractor must confirm it is not the sole authorized reseller of the named constellation's service (or, if it is, must describe how WMD would retain access to service/support should Contractor cease operations or be replaced) |
| 3 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| A.3 |
| Administration: Contractors must be capable of providing service and hardware within 90 days of contract date or purchase order for equipment. |
| Pass/Fail |
| M |
| ☐ Yes |
| B.1 |
| Service: Contractor's satellite service must deliver an average latency of less than 100ms at all site types across Washington State, to include the inner and outer coastline. |
| Pass/Fail |
| M |
| ☐ Yes |
| B.2 |
| Service: WMD requires a Priority (or equivalent non-best-effort) service tier for all terminals. Please provide a response with any additional details. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.3 |
| Service: WMD requires a stable connection with an uptime Service Level Agreement of 99.9%. |
| Pass/Fail |
| M |
| ☐ Yes |
| B.4 |
| Service — Low-Bandwidth Sites: Contractor must provide download speeds of 10 Mbps or greater (25 Mbps or greater preferred) and upload speeds of 5 Mbps or greater (10 Mbps or greater preferred) at low-bandwidth (siren RTU) sites. |
| Pass/Fail |
| M |
| ☐ Yes |
| B.5 |
| Service — Low-Bandwidth Sites: Contractor can support pooled data, or a similar low-cost-per-terminal structure, for low-bandwidth applications (approximately 3-5 GB/month/terminal) across 120+ terminal locations. Please provide a response with any additional details. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.6 |
| Service — Low-Bandwidth Sites: If using a pooled data structure, Contractor must provide a pathway for accommodating and billing for unexpected increases in data consumption without service termination. Please explain. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.7 |
| Service — Mobile & Higher-Bandwidth Sites: Contractor must provide download speeds of 25 Mbps or greater (50 Mbps or greater preferred) and upload speeds of 10 Mbps or greater (15 Mbps or greater preferred). |
| Pass/Fail |
| M |
| ☐ Yes |
| B.8 |
| Service — Mobile & Higher-Bandwidth Sites: Contractor can support certain terminals residing in a standby state, with service able to be activated at time of need, or a similar capability. Please explain. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.9 |
| Service — Mobile & Higher-Bandwidth Sites: Contractor can support terminals operating outside any pooled or capped data structure (i.e., unlimited or high-cap service). |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.10 |
| Service — Mobile Sites: Contractor can support mobile terminals that relocate to different areas without incurring roaming charges or other penalties. Please provide a response with any additional details. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.11 |
| Service: Contractor's service must support encrypted data transmission (e.g., VPN or equivalent secure tunneling) between terminals and WMD's network, without material degradation to latency or throughput. Please describe supported encryption/VPN methods and any performance impact. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| B.12 |
| Service: Contractor shall provide WMD with advance notice of at least 24 hours of any planned service interruptions, maintenance, or testing that could affect service availability or performance, when such notice is made available to Contractor by the underlying satellite provider. This requirement applies regardless of whether the affected service has been activated or is currently operational. This provision does not constitute or imply an SLA or guarantee of minimum advance notice lead time. |
| Pass/Fail |
| M |
| ☐ Yes |
| C.1 |
| Hardware: Contractor must provide hardware availability and advance notice of hardware revisions or End-of-Life changes. Additionally, Contractor must provide and maintain a complete and current 'catalog' of hardware and accessories with pricing. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| C.2 |
| Hardware: Terminal must be capable of, or Contractor must sell appropriate hardware for, mounting to a wood utility pole. |
| Pass/Fail |
| M |
| ☐ Yes |
| C.3 |
| Hardware: Terminal must output a standard data connection (e.g., Ethernet) suitable for connection to a separate modem, gateway, or networking device supplied by WMD. |
| Pass/Fail |
| M |
| ☐ Yes |
| C.4 |
| Hardware: Terminals must not be rendered inoperable, bricked, or deactivated by Contractor upon Contract expiration or termination. WMD shall retain functional use of hardware it has purchased regardless of the status of the service contract. |
| 3 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| C.5 |
| Hardware: Only original, new-condition hardware will be delivered by Contractor to WMD. Substituted, refurbished, used, or non-original hardware will not be accepted. |
| Pass/Fail |
| M |
| ☐ Yes |
| C.6 |
| Hardware: Contractor shall provide, in writing, the process for WMD to troubleshoot hardware problems or failures and the process for exercising hardware warranty claims. WMD shall have the benefit of the manufacturer's/Contractor's advertised hardware warranty. Please describe warranty coverage details. |
| 4 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| D.1 |
| Program Management & Support: Contractor must provide a centralized management portal for device activation, monitoring, and billing, including historical usage data, device location(s), and service/hardware uptime. The portal must be capable of supporting multiple named users. Please summarize portal capabilities and user limitations. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| D.2 |
| Program Management & Support: Contractor must monitor the Service for each device and provide real-time status to WMD, end-to-end, via the management portal. Please describe the monitoring service. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| D.3 |
| Program Management & Support: Contractor must provide 24/7/365 technical support and trouble reporting, and respond immediately for critical service outages or within 24 hours for non-critical operational support to all WMD-submitted trouble reports. Please provide Support Desk availability. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| D.4 |
| Program Management & Support: Contractor must maintain and provide an issue escalation procedure, identifying who should be contacted, the order of contact, and what additional resources are engaged at each escalation stage. |
| 2 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| D.5 |
| Program Management & Support: All data transmitted is WMD's data. Contractor shall not access, conduct packet capturing, monitor, or tag WMD data. |
| Pass/Fail |
| M |
| ☐ Yes |
| E.1 |
| Commercial Terms: Contractor must support pausing service or changing service tiers without incurring monthly data plan costs until reactivation. Please explain how pausing is handled pre- and post-activation, and how it's reflected in invoicing. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| E.2 |
| Commercial Terms: WMD must be able to cancel service lines without penalty or additional fees, on a schedule ranging from as little as 1 month to as much as 12 months per device per year. Please explain how cancellation/pause requests are handled between billing cycles. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| E.3 |
| Commercial Terms: Contractor must accommodate incremental, phased ordering of hardware and service over the Contract term (rather than requiring a single bulk order), consistent with WMD's phased deployment approach. Please describe minimum order requirements, if any. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| E.4 |
| Commercial Terms: Contractor must provide a detailed description of its billing process, including how billing cycles are established, invoice generation/delivery, proration, and the process for identifying and correcting invoice errors. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| E.5 |
| Commercial Terms: List all program (Contractor-related) recurring, non-recurring, and data plan overage fees and tiers (if applicable). |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| E.6 |
| Commercial Terms: Contractor must propose an annual price escalation cap applicable across the base Contract term and any exercised renewal options. |
| 5 |
| MS |
| ☐ Yes |
☐ No Written Response Required.
| F.1 |
| Other: Does the Contractor provide any discount and/or unique service for emergency responders/public safety agencies? |
| 5 |
| DS |
| ☐ Yes |
☐ No Written Response Required.
| F.2 |
| Other: Contractor shall provide information regarding its customer base and organizational experience, including current/recent customers (if available), length of time as an authorized reseller, and prior experience providing similar products/services to public-sector entities. |
| 2 |
| DS |
| ☐ Yes |
Written Response Required.
Return this Exhibit to Procurement Coordinator at:
contracts.office@mil.wa.gov
File details come from the government source that posted it. Updated .