Request for Proposals

CUSTODIAL CLEANING SERVICES

RFP PW 27-03

City of Norcross

Public Works Department

Contents

NOTICE TO PROPOSERS:

TITLE VI/NON-DISCRIMINATION NOTIFICATION

1. INTRODUCTION

2. SCOPE OF WORK

3. SPECIFICATIONS

4. SITE INFORMATION

5. SCHEDULE OF EVENTS

6. RESTRICTIONS ON COMMUNICATION WITH STAFF

7. PROPOSAL FORMAT & INSTRUCTIONS

8. EVALUATION CRITERIA

9. GENERAL CONDITIONS

APPENDIX A

APPENDIX B

APPENDIX C

APPENDIX D

APPENDIX E

APPENDIX F

APPENDIX G

City of Norcross Public Works Department

Request for Proposals

CUSTODIAL CLEANING SERVICES

RFP PW 27-03

NOTICE TO PROPOSERS:

The City of Norcross is soliciting sealed proposals for Custodial Cleaning Services from qualified and experienced custodial service providers to perform routine cleaning, sanitation, and maintenance services for various City-owned facilities. The purpose of this contract is to maintain a sanitary, professional, and public-ready conditions in all City facilities. The scope of work includes nine (9) locations requiring a range of custodial services. The City intends to award a 1-year contract with four (4) automatic renewals to one company. All work must be conducted according to industry standards. The contractor will be responsible for furnishing all labor, supervision, equipment, machinery, tools, and personal protective equipment (PPE).

Proposals are due on Friday, November 20, 2026, at 12:00 p.m. Eastern.

There will be an optional, highly recommended, pre-proposal meeting on October 28, 2026, at 10:00 a.m. at the Norcross Public Works building, located at 345 Lively Avenue Norcross, Georgia 30071. Site visits will occur following the meeting.

Please submit questions/requests via e-mail only to procurement@norcrossga.net by 5:00 p.m. on November 4, 2026. Questions and answers will be posted in an addendum on the City Website.

No proposal will be received or accepted after the above specified date and time. Submissions received after the designated date and time will be deemed invalid and returned unopened.

No proposal may be withdrawn within thirty (30) days after the proposal deadline. Requests for withdrawals must be submitted in writing. All proposals shall remain firm for 90 days after the submission deadline.

The City of Norcross reserves the right to accept or reject any or all Proposals and award in the best of interest of the city.

All sealed proposals must be submitted by Friday, November 20, 2026, at 12:00 p.m. Eastern to the address below: Clearly label the proposal “RFP Submission: Custodial Cleaning Services (RFP PW 27-03)” and submit two hard (paper) copies and one digital (USB) copy of your RFP package to:

Charlene Marsh, MPA Procurement & Capital Projects Manager

City of Norcross Public Works Department 345 Lively Avenue

Norcross, GA 30071 mailto:procurement@norcrossga.net https://www.norcrossga.net/bids.aspx

TITLE VI/NON-DISCRIMINATION NOTIFICATION

The City of Norcross, in accordance with Title VI of the Civil Rights Act of 1964, 78 Stat. 252, 42 U.S.C.

2000d to 2000d-4 and Title 49, Code of Federal Regulations, Department of Transportation, Subtitle A, Office of the Secretary, Part 21,Nondiscrimination in Federally-assisted programs of the Department of Transportation issued pursuant to such Act, hereby notifies all proposers that it will affirmatively ensure that in any contract entered into pursuant to this advertisement, disadvantaged business enterprises as defined at 49 CFR Part 23 will be afforded full opportunity to submit proposals in response to this invitation and will not be discriminated against on the grounds of race, color, or national origin in consideration for an award.

1. INTRODUCTION

The City of Norcross is soliciting sealed proposals for Custodial Cleaning Services from qualified and experienced custodial service providers to perform routine cleaning, sanitation, and maintenance services for various City-owned facilities. The purpose of this contract is to provide sanitary, professional, and public-ready conditions for all City facilities with a proactive approach. The scope of work includes nine (9) locations requiring a range of custodial services that include daily, weekly, biweekly, and an as-needed basis. The City intends to award a 5-year contract with automatic renewals to one company. All work must be conducted according to industry standards. The contractor will be responsible for furnishing all labor, supervision, equipment, machinery, tools, and personal protective equipment (PPE).

2. SCOPE OF WORK

The Contractor shall provide at his/her own risk all supervision, labor, materials, equipment, tools, transportation, hauling, dumping, supplies, insurance, and services to maintain in a superior condition all landscape areas, playgrounds, irrigation, and drainage systems, and other related work outlined in the Specification and as agreed in writing. All work shall be performed in a skillful manner, using quality equipment and materials, and the Specification methods. For more detail on cleaning frequency per building, see Appendix A – Scope by Facility.

Visible soil, overflowing trash, depleted supplies, spills, fingerprints, odors, and routine cleanliness issues shall be corrected during the assigned service period without waiting for direction.

The Contractor shall perform routine custodial services in accordance with the service frequencies outlined in Attachment A and including, but not limited to the following:

A. General Office Cleaning

a. Empty trash receptacles and replace liners

b. Dust accessible furniture, fixtures, and horizontal surfaces

c. Remove and appropriately dispose of recyclable materials

d. Vacuum carpeted areas

e. Sweep and mop hard surface floors

f. Clean glass & counters

g. Sanitize high-touch surfaces

B. Restroom Cleaning & Sanitation

a. Clean and disinfect toilets, urinals, sinks, counters, partitions, mirrors, dispensers, and fixtures

b. Sweep and mop floors with disinfectant

c. Empty trash and sanitary containers

d. Refill approved supplies: soap, paper towels, and toilet tissue

e. Sanitize high-touch surfaces

C. Floor Care

a. Vacuum carpeted areas in common spaces

b. Spot treat carpet or hard floor stains

c. Machine scrub floors when necessary

D. Breakrooms and kitchens

a. Clean and disinfect tables, counters, sinks, faucets, and other high-touch surfaces

b. Clean appliance exteriors (microwaves, refrigerators, etc.)

c. Clean food and spill residue

d. Sweep and mop floors

e. Empty trash receptacles and replace liners

E. Entrances, Lobbies, and Common Areas

a. Sweep and mop floors as needed

b. Vacuum carpet and mats

c. Clean and disinfect entrance doors and reachable glass

d. Remove fingerprints

F. Staircases & Elevators

a. Vacuum, dust, and remove debris

b. Clean floor, doors, interior surfaces, buttons, and other high touch points

G. Locker Rooms and Showers

a. Clean and disinfect shower floors, walls, fixtures, drains, benches, and other touch points

b. Address soap buildup, odors, and visible residue

H. Event services

a. Event specific cleaning not included in routine custodial services

I. City Requested Special Cleaning

J. Day Porter, Staffing, and Quality Expectations

a. Proposer shall recommend the staffing, labor hours, cleaning schedule, supervision and service approach it believes are necessary to meet the City standard. The City is not prescribing a universal headcount.

b. Day porter coverage shall focus on high traffic areas, restroom checks/restocking, entrances, breakrooms, spills, trash overflow, court/meeting support and other immediate custodial needs.

c. Provide a working supervisor/account manager, documented quality inspections, reliable backup staffing, and a 24-hour contact for urgent custodial issues.

d. Secure facilities require compliance with City/Police access, identification, confidentiality, key, badge and alarm requirements. Locked/restricted spaces shall not be entered without authorization.

e. The city may inspect at any time. Deficiencies shall be corrected promptly. Repeated missed service, poor restroom conditions, failure to restock, or failure to correct deficiencies may be treated as contract performance issues.

3. SPECIFICATIONS

A. Periodic Cleaning and Floor Care

a. City facilities contain a variety of flooring materials, including carpet, epoxy, tile and grout, ESD flooring, wood, porcelain tile, and VCT. Flooring types and levels of foot traffic vary by facility. The Contractor shall maintain all flooring in a clean, safe, and professional condition using cleaning methods and products appropriate for each surface.

b. The charts below represent the City's flooring types and anticipated minimum service levels.

The Contractor shall evaluate flooring conditions and traffic levels at each facility and recommend adjustments when additional or reduced service would provide better results or value to the City.

c. Service Adjustments: The City recognizes that flooring needs will vary based on facility use, traffic, events, weather, and overall floor condition. The Contractor shall identify areas where the recommended frequency should be increased or decreased and provide the City with the recommended service level and associated pricing or credit before changes are made.

d. Monthly Detail Cleaning: Monthly detail cleaning shall include accessible vents, blinds, ledges, baseboards, light switches, wall marks, elevator surfaces, interior glass, corners, and other areas where high or low dust and debris accumulate. Detail cleaning shall supplement routine cleaning and shall not replace daily or scheduled cleaning responsibilities.

e. Floor Protection: Cleaning methods, chemicals, pads, brushes, and equipment shall be appropriate for the flooring manufacturer and finish. The Contractor shall not use products or methods that may damage flooring, coatings, grout, finishes, or warranties.

Figure 1: Flooring Types

Facility Flooring Types

City Hall Carpet, Tile, VCT

Wingo Annex Carpet, VCT

Norcross Cultural Arts & Community Center Wood, Tile, VCT, rubber tile, finished concrete

Welcome Center & Museum Wood, VCT

Public Works, Utilities, Parks Carpet, Tile, VCT

PW Annex Tile, VCT

Human Resources Building Wood

Police Station & Court House Carpet, Tile, Epoxy, ESD, VCT, Concrete

Historic Library Carpet, Wood, VCT

Figure 2: Flooring Service Levels

Frequency Surface Required Work

Monthly Carpet Spot clean stains, spills, and visibly soiled areas

Monthly Epoxy Soft auto scrub using an approved neutral cleaner

Monthly Tile and grout Deep scrub using an appropriate grout cleaner

Monthly ESD Flooring Soft auto scrub using an approved neutral cleaner appropriate for ESD flooring

Half Carpet Hot water extraction or approved deep cleaning method

Quarterly Wood Inspect flooring condition and clean using products and methods approved for the specific wood floor and finish

Quarterly Epoxy Deep scrub, with particular attention to high traffic areas

Quarterly Tile and grout Deep scrub using an appropriate grout cleaner

Quarterly ESD Flooring Soft auto scrub using an approved neutral cleaner appropriate for ESD flooring

Quarterly Porcelain Tile Deep scrub tile and grout using appropriate products and equipment

Semiannual or as directed VCT Machine scrub, buff, strip, and refinish as required based on floor condition

B. Products, Consumables, and Equipment The city shall provide approved routine cleaning products/chemicals and designated consumable supplies. The contractor shall provide labor, supervision, tools, carts, vacuums, mops, microfiber materials, machines, PPE and other cleaning equipment. Final responsibility should be confirmed upon contract execution.

Figure 3: Responsibility for Consumables

Item Responsibility Notes / Approved Products

Cleaning chemicals/disinfectants City Toilet tissue City Paper towels City Hand soap City Trash liners City Floor care chemicals City Vacuums, carts, mops, auto scrubbers

Contractor/City Both for occasional employee use

PPE and employee safety supplies Contractor/City Both for occasional employee use

4. SITE INFORMATION

The City facility inventory is as follows:

Facility Address Year Sq. Ft.

City Hall 65 Lawrenceville Street 2002 34,996 Wingo Annex 168 Wingo Street 1993 6,060 Norcross Cultural Arts & Community Center 10 College Street 1877 15,109

Welcome Center & Museum 17 College Street 1918 4,379 Public Works, Utilities, Parks 345 Lively Avenue 2009 22,046 PW Annex 345 Lively Avenue 2009 840 Human Resources Building 189 Lawrenceville Street 1928 1,350 Police Station & Court House 6025 Buford Highway 2026 43,000 Historic Library 65 North Peachtree Street 1921 2,161

5. SCHEDULE OF EVENTS

EVENT DATE & TIME

Release of RFP October 13, 2026 Optional Pre-Proposal Meeting October 28, 2026, at 10:00 a.m.

Deadline for Written Questions November 4, 2026, at 5:00 p.m.

Date of Final Addendum November 10, 2026 Proposals Due November 20, 2026, at 12:00 p.m.

Proposal Evaluation November-December 2026 Contract Award January 2027

6. RESTRICTIONS ON COMMUNICATION WITH

STAFF

Communications and questions regarding the RFP should be limited to procurement@norcrossga.net.

All questions about this RFP should include the company name and the referenced RFP section in the following format:

Company Name Question

Citation of relevant section of the RFP Question

Citation of relevant section of the RFP

7. PROPOSAL FORMAT & INSTRUCTIONS

All sealed proposals must be submitted by Friday, November 20, 2026, at 12:00 p.m. Eastern to the address below: Clearly label the proposal “RFP Submission: Custodial Cleaning Services (RFP PW 27- 03)” and submit two hard (paper) copies and one digital (USB) copy of your RFP package to:

Charlene Marsh, MPA Procurement & Capital Projects Manager

City of Norcross Public Works Department 345 Lively Avenue

Norcross, GA 30071

A complete proposal packet consists of the following:

1. Cover Letter

2. Company Information

a. Include primary firm and subcontractors (if applicable). Provide a summary of scope of subcontractor services. List the address, email address, and telephone number of the offices form which the services are to be provided.

3. Statement of Work

a. Include a proposed plan to provide Custodial Cleaning Services that meet the requirements of this RFP. Responses must contain specific information such as service plan, proposed labor, equipment, services windows, estimated weekly labor hours, materials, and procedures.

4. Labor & Resources

a. Provide an organizational chart identifying key personnel such as project manager, supervisors, and crew leaders

b. Provide a list of equipment to be used for fulfillment of scope of work

5. References

a. Submission must be accompanied by a reference form containing at least 4 references

(attached in Appendix C) OR a minimum of 3 letters of reference. References must be for projects of similar size and scope.

mailto:procurement@norcrossga.net

6. Cost Proposal Form

a. Cost Proposal Form (Appendix B) must be sealed in a separate envelope.

7. Certificate of Liability Insurance according to Requirements

8. E-Verify Form – Appendix D

9. Acknowledgement of Addenda Form – Appendix E

10. Non-Collusion Affidavit - Appendix F

8. EVALUATION CRITERIA

The proposal evaluation will be made on the following criteria:

Evaluation Criteria Max Score Experience & Qualifications 30 Approach & Timeline 30 References 5 Cost Proposal 35 Local Firm Bonus Credit 5 Total 105

Experience & Qualifications: Demonstration of understanding of the project scope, experience of company and proposed staff with contracts of similar scope and size, certifications possessed by proposed staff, staffing capacity

Approach & Timeline: Evaluated based on the proposed statement of work and proposed labor resources.

References: References will be evaluated on a pass/fail basis. Proposals including references and letters of reference for projects of similar scope and size will receive 5 points.

Cost Proposal: The cost proposal will not factor into the committee’s evaluation of the technical proposal. Scores will be determined by weights assigned based on proposed cost.

Local Firm Bonus Credit: Businesses with a current and valid City of Norcross Business License or other proof of business in the City shall receive a ‘local firm’ credit of 5 points added to their technical (pre-cost proposal) score. Businesses with a valid business license or other proof of business within the boundaries of Gwinnett County or another Gwinnett County city will receive a credit of 2.5 points.

The City of Norcross reserves the right to interview top-scoring firms.

9. GENERAL CONDITIONS

PROPOSERS ARE ADVISED TO THOROUGHLY UNDERSTAND THE GENERAL

CONDITIONS AND SPECIAL PROVISIONS, PRIOR TO SUBMITTING THEIR PROPOSALS.

A. QUALIFICATIONS

a. Proposals will be considered only from experienced and well‐equipped Vendor(s) engaged in work of this type and magnitude.

b. Proposers may be required to submit evidence setting forth qualifications which entitle their company for consideration as a responsible Vendor. A list of work of similar character successfully completed within the last five years may be required, which lists the location, size, and scope for use on this work. Before accepting any proposals, the City may require evidence of the Vendor’s financial ability to successfully perform the work to be accomplished under the contract.

c. Proposers must provide their own materials for this contract.

d. Liability Insurance: During the term of the Agreement, Contractor shall, as its sole expense, secure and maintain in-force policies of insurance of the following types:

i. Workers’ compensation coverage in accordance with the statutory requirements of the jurisdiction in which Services are to be performed.

ii. Employer’s liability insurance with a minimum of $250,000.

iii. Comprehensive General Liability Insurance, subject to a limit for bodily injury and property damage combined at least $1,000,000 aggregate.

iv. Automobile liability insurance subject to a limit for bodily injury and property damage combined, of at least $1,000,000 per occurrence.

e. Contractor shall furnish Client Certificates of Insurance evidencing the insurance coverages required. The certificates shall stipulate that should any of the above insurance policies be cancelled before the termination of this agreement, the issuing company will endeavor to mail thirty (30) days’ written notice to Client.

B. AUTHORITY TO SIGN

a. Proposers must ensure that the legal proper name of their firm and/or corporation is printed or typed as appropriate on all documents.

C. RIGHTS RESERVED

a. The City of Norcross reserves the right to reject any or all proposals, to waive informalities or to re‐ advertise. It is understood that all proposals are made subject to this agreement, and that City of Norcross reserves the right to decide which proposal(s) it deems the most qualified. In arriving at this decision, full consideration will be given to the experience and qualifications of the Proposer, work of this type successfully completed and past performance with the City of Norcross.

b. Proposers are advised to examine the site(s) of the proposed work, as are necessary, to familiarize themselves with location conditions, which may affect the proposed work. Proposers are also advised to fully inform themselves regarding conditions under which the work will be performed.

The City of Norcross will not be responsible for the Proposer’s errors or misjudgment, nor for any information on location conditions or general laws and regulations.

c. Latest Financial Statements, certified audit, if available, prepared by an independent certified public accountant, or other financial documents or reporting may be requested by City. If requested, such statements must be provided within five (5) business days, or the proposal will be rejected.

d. Any unauthorized additions, conditions, limitations, or provisions attached to the Proposal shall render it informal and may be cause for rejection.

D. AWARD OF CONTRACT

a. The contract will be awarded to the most qualified firm whose proposal will provide the best value and be the most advantageous to the City, experience, technical considerations, cost, and other factors considered. The City is to make the determination.

b. Prior to award of the Contract, the successful Proposer will be required to submit a schedule to the City, demonstrating the Proposer’s ability to commence and proceed in a timely manner. A Proposer’s failure to demonstrate the ability to proceed as required may result in contract cancellation.

c. Failure to demonstrate the ability for contract execution and progression will result in, at the City’s discretion, contract cancellation or re‐advertising of any and/or all these contracts.

d. Prior to execution of a Contract, a Utility Coordination Meeting may be required between Vendor(s), utility agencies and City of Norcross Public Works to ensure clarity and commitments concerning inter‐related work schedules.

E. PRODUCTION REQUIREMENTS

a. Time is of the utmost importance of this project. The successful Proposer will be required to commence work within ten (10) calendar days from the receipt of the Notice to Proceed and must carry on with utmost diligence to complete the work according to the specifications in the RFP.

F. SERVICE ADJUSTMENTS AND CHANGE MANAGEMENT

a. The city may increase or decrease service as operational needs change. Proposers shall provide add and deduct pricing, so the financial effect of a change is known before authorization. Unit prices remain valid for the applicable contract year, subject only to the approved annual contract adjustment.

b. No service or price change shall occur without written City authorization.

c. For a City requested change, the contractor shall provide the operational impact, recommended staffing/schedule change, and resulting price or credit using approved unit pricing when applicable.

d. If the contractor recommends a change because its original plan is not achieving the required standard, it must identify the deficiency, cause and corrective options. The city may accept, reject or modify the recommendation.

e. If the contractor failed to provide the staffing, hours, supervision, equipment or tasks included in its accepted proposal, correcting that deficiency does not automatically entitle the contractor to additional compensation.

f. If the City increases scope, frequency, square footage, operating hours or tasks, an approved price adjustment may apply. If the City decreases them, corresponding credit shall apply.

g. The city may test an adjustment for a defined period before making it permanent, with pricing and expectations approved in writing.

G. LOCATION AND SITE(S)

a. All work is within City limits of the City of Norcross, Georgia.

b. The Vendor shall accept the site(s) in its present condition and carry out all work in accordance with the requirements of the specifications as indicated in this RFP.

c. The Vendor is responsible for the location of above and below ground utilities and structures, which may be affected by the work.

H. COMPLIANCE WITH OSHA STANDARDS AND REGULATIONS

a. The work connected with this Contract shall be performed in accordance with all applicable OSHA regulations and standards including any additions or revisions thereto, until the job is completed and accepted by the City of Norcross.

I. NON-COLLUSION

a. Vendor(s), by submitting a proposal, certify that the accompanying proposal is not the result of, or affected by, any unlawful act of collusion with any other person or company engaged in the same line of business or commerce, or any other fraudulent act punishable under Georgia or United States law.

J. MATERIALS

a. Unless otherwise specified in the Contract, Vendor shall provide and assume full responsibility for all services, materials, equipment, labor, and all other facilities and incidentals necessary for the completion of the Work.

b. All materials and equipment incorporated into the work shall be of good quality, except as otherwise provided in the Contract. All special warranties and guarantees required by the Specifications shall expressly run to the benefit of the City.

c. The city shall provide approved routine cleaning products/chemicals and designated consumable supplies. The contractor shall provide labor, supervision, tools, carts, vacuums, mops, microfiber materials, machines, PPE and other cleaning equipment. Final responsibility should be confirmed before advertisement.

K. CONTRACT REQUIREMENTS

The successful Vendor is required to do the following within ten (10) days of Notice:

a. Return to the City contract documents executed by the authorized representative attested by the corporate secretary treasurer.

b. Provide Insurance Certificates as specified in the RFP documents.

c. Failure to execute the Contract or furnish satisfactory proof of carriage of the insurance required within ten days after the date of Notice of Award of the Contract may be just cause for the annulment of the award and for the forfeiture of the RFP guaranty of City of Norcross, not as a penalty, but as liquidation of damages sustained. At the discretion of the City, the award may then be made to the next most qualified Vendor, or the work may be re‐advertised or constructed by City forces.

d. Prior to award of the Contract, the successful Proposer will be required to submit a schedule to the City, demonstrating the Proposer’s ability to commence and proceed in a timely manner. A

Proposer’s failure to demonstrate the ability to proceed as required may result in the award to the next lowest, responsive, and responsible proposal, as deemed in the City’s best interest.

L. CONTRACT TERM

a. The services to be performed under the Contract shall commence upon execution of the Contract. The initial term of the Contract shall be from February 1, 2027, through August 31, 2027.

b. Upon expiration of the initial term, the agreement shall automatically renew for successive one

(1) year renewal terms for a maximum of four (4) renewals unless either Party provides written notice of non-renewal to the other Party at least sixty (60) days prior to the end of the then-current term.

c. The initial contract period is an abbreviated term. Proposers shall provide pricing for the initial prorated period and for each subsequent full contract year. Any annual price increases shall apply only between successive full contract years and shall not exceed 3% annually. Contractors shall incorporate all anticipated labor, supply, insurance, and operating cost increases into their proposed pricing schedule. No additional increases beyond those stated in the Contractor's cost proposal shall be permitted without written approval by the Owner.

M. MISCELLANEOUS PROVISIONS

a. Schedule: The contractor shall provide to Facilities and Fleet Superintendent a schedule of activities on a monthly basis. The schedule must be presented at least seven (7) days prior to work commencing in order to notify residents and/or businesses.

b. Work Hours: No work shall take place on Sunday unless approved by the City of Norcross. The contractor shall submit to the City of Norcross a written request at least seven (7) days prior to the weekend work. See City Ordinance Sec. 26-22.

c. Disposal of Refuse: The Contractor shall be solely responsible for disposing of materials and shall take into account, before submitting proposal, the compliance with the above stated ordinances and regulations. Disposal of debris must be done in a lawful manner, in accordance with all applicable federal, state and/or local laws, statutes, rules, ordinances, and/or regulations. All trash and debris shall be collected and removed from the site(s) on the day of service. The contractor will not be permitted to burn any of the materials on site(s) or within the boundary limits of Norcross, Georgia.

The City is contracted with Waste Management; thus, the contractor must use their services for waste removal

APPENDIX A

SCOPE OF WORK BY FACILITY

APPENDIX A

SCOPE OF WORK BY FACILITY

SITE 1

City Hall | 65 Lawrenceville Street

Restrooms (7): Clean and disinfect toilets, urinals, sinks, counters, partitions, mirrors, dispensers and fixtures; sweep and wet mop floors; empty trash and sanitary containers; restock approved supplies. Service daily, Monday through Friday.

Individual offices: Empty trash and replace liners 2 days a week. Dust accessible furniture and horizontal surfaces and vacuum carpeted areas monthly.

Breakrooms (2): Clean and disinfect tables, counters, sinks, faucets and high touch surfaces; clean appliance exteriors; remove food and spill residue; sweep or mop floors; empty trash and recycling. Service daily, Monday through Friday.

Entrance and foyer: Vacuum carpet and mats; sweep or damp mop hard floors as needed; clean entrance doors and reachable glass; remove fingerprints; maintain a clean appearance. Service daily, Monday through Friday.

Reachable windows and glass: Clean every two weeks.

Round Stairwell: Vacuum, dust and remove debris daily.

Elevators (2): Clean floors, doors, interior surfaces, buttons and other high touch points daily.

Customer service windows: clean glass, counters and high touch surfaces daily.

Council Chambers: Vacuum floors, dust accessible surfaces and leave the room orderly and ready for use once per week.

SCHEDULED CLEANING DAYS: ☒ Mon ☒ Tue ☒ Wed ☒ Thu ☒ Fri ☐ Sat ☐ Sun Notes: Routine service Monday through Friday. Council Chambers weekly; reachable windows and glass every two weeks; office dusting/vacuuming monthly, as noted above.

SITE 2

Wingo Annex | 168 Wingo Street Office areas: Empty trash and recycling and replace liners; vacuum carpet and mats; sweep or damp mop hard floors; dust accessible furniture and horizontal surfaces; remove fingerprints and clean high touch surfaces.

Restrooms (2): Clean and disinfect toilets, sinks, counters, mirrors, dispensers and fixtures; sweep and wet mop floors; empty trash and sanitary containers; restock approved supplies.

Showers: Clean and disinfect shower floors, walls, fixtures, drains, benches and other touch points. Address soap buildup, odors and visible residue.

Entrances and common areas: clean doors, reachable glass and traffic paths; remove tracked soil and debris; maintain high touch surfaces.

SCHEDULED CLEANING DAYS: ☐ Mon ☐ Tue ☐ Wed ☐ Thu ☐ Fri ☐ Sat ☐ Sun Notes: By request only

SITE 3

Cultural Arts & Community Center | 10 College Street

Restrooms (5): Clean and disinfect toilets, sinks, counters, partitions, mirrors, dispensers and fixtures; sweep and wet mop floors; empty trash and sanitary containers; restock approved supplies. Service daily, Monday through Friday.

Ballroom, classrooms and meeting area: Empty trash and replace liners; vacuum carpet and mats; sweep or damp mop hard floors; clean tables and accessible surfaces; remove fingerprints; return furniture and containers to proper position. Service daily, Monday through Friday.

Lobby and hallways: Maintain floors and traffic paths; clean entrance doors and reachable glass; remove fingerprints, cobwebs and debris; clean high touch surfaces. Service daily, Monday through Friday.

Elevator (1): Clean floor, doors, interior surfaces, buttons and other high touch points. Service daily, Monday through Friday.

Event services: Event specific cleaning are not included in routine custodial service.

SCHEDULED CLEANING DAYS: ☒ Mon ☒ Tue ☒ Wed ☒ Thu ☒ Fri ☒ Sat ☒ Sun Notes: Routine service Monday through Sunday. Event specific cleaning is not included in routine service.

SITE 4

Welcome Center & Museum | 17 College Street Restrooms (2): Clean and disinfect toilets, sinks, counters, mirrors, dispensers and fixtures; sweep and wet mop floors; empty trash; restock approved supplies. Service Twice weekly.

Office: Empty trash and replace liners; vacuum or mop floors as applicable; dust accessible furniture and horizontal surfaces; clean high touch points.

Twice weekly.

Kitchen area: Clean and disinfect counters, sink, faucet and touch points; clean appliance exteriors; remove food and spill residue; sweep or mop floors; empty trash and recycling. Service weekly.

Museum and first floor/common areas: Vacuum carpet and mats; sweep or damp mop hard floors; dust accessible surfaces; clean doors and reachable glass; remove fingerprints and debris. Cleaning should be performed carefully so displays and exhibits are not disturbed.

Upstairs: Not included in routine service. Clean only when requested by the city.

Other cleaning may be requested depending on facility demand use.

SCHEDULED CLEANING DAYS: ☒ Mon ☐ Tue ☐ Wed ☐ Thu ☐ Fri ☐ Sat ☐ Sun Notes: Routine service once weekly. Upstairs cleaned only when requested by the city.

SITES 5 & 6

Public Works, Utilities, Parks and PW Annex | 345 Lively Avenue

Restrooms (5): Clean and disinfect toilets, urinals, sinks, counters, partitions, mirrors, dispensers and fixtures; sweep and wet mop floors; empty trash and sanitary containers; restock approved supplies. Service daily, Monday through Friday.

Showers: Clean and disinfect shower floors, walls, fixtures, drains, benches and other touch points. Address soap buildup, odors and visible residue.

Service daily, Monday through Friday.

Office areas: Empty trash and recycling and replace liners; vacuum carpet and mats; sweep or damp mop hard floors; dust accessible furniture and horizontal surfaces; clean high touch points. This will be done only 2 days a week.

Breakrooms (2): Clean and disinfect tables, counters, sinks, faucets and touch points; clean appliance exteriors; remove food and spill residue; sweep or mop floors; empty trash and recycling. Service daily, Monday through Friday.

Community Service area and associated offices: clean floors, empty trash, dust accessible surfaces, clean counters and other high touch points, and maintain the area in an orderly condition. Service daily, Monday through Friday.

Entrances and common areas: Clean doors and reachable interior glass; maintain traffic paths; remove fingerprints, debris and cobwebs. Service daily, Monday through Friday.

SCHEDULED CLEANING DAYS: ☒ Mon ☒ Tue ☒ Wed ☒ Thu ☒ Fri ☐ Sat ☐ Sun Notes: Routine service Monday through Friday. Office area Twice a week.

SITE 7

Human Resources Building | 189 Lawrenceville Street

Restroom (1): Clean and disinfect toilet, sink, counter, mirror, dispenser and fixtures; sweep and wet mop floor; empty trash; restock approved supplies.

Offices: Empty trash and replace liners; vacuum, sweep or mop floors as appropriate; dust accessible furniture and horizontal surfaces; clean high touch points.

Lobby/open area: Vacuum, sweep or mop floors as appropriate; dust accessible surfaces and furniture; empty trash; clean high touch surfaces;

maintain an orderly appearance.

Entrance: Clean entrance doors and reachable interior glass; remove fingerprints and debris.

General condition: Leave all serviced areas clean and orderly after each visit.

SCHEDULED CLEANING DAYS: ☒ Mon ☐ Tue ☐ Wed ☒ Thu ☐ Fri ☐ Sat ☐ Sun Notes: Twice a week.

SITE 8

Police Station & Court House | 6025 Buford Highway Building operation: The facility operates 24 hours per day, 7 days per week. Cleaning shall be scheduled and performed without interfering with police operations, court functions, employees or public access.

Restrooms (14): Clean and disinfect toilets, urinals, sinks, counters, partitions, mirrors, dispensers and fixtures; sweep and wet mop floors; empty trash and sanitary containers; restock approved supplies. Service daily, Monday through Sunday.

Office and administrative areas: Empty trash and recycling and replace liners; vacuum carpet and mats; sweep or damp mop hard floors; dust accessible furniture and horizontal surfaces; clean high touch points. Service daily, Monday through Friday.

Breakrooms (3): Clean and disinfect tables, counters, sinks, faucets and touch points; clean appliance exteriors; remove food and spill residue; sweep or mop floors; empty trash and recycling. Service daily, Monday through Sunday.

Lobby, hallways and public areas: Maintain floors and traffic paths; clean entrance doors and reachable glass; remove fingerprints, debris and cobwebs; disinfect handles, push bars, handrails and other high touch points.

Elevator (1): Clean floors, doors, interior surfaces, buttons and other high touch points. Service daily, Monday through Sunday.

Court related areas: Vacuum or mop floors as appropriate; empty trash; dust accessible surfaces; clean high touch points; leave designated court areas orderly and ready for normal use. Twice a week.

Continuous operations: Maintain cleanliness throughout regularly serviced areas and coordinate work around the building's continuous occupancy.

Day porter Staffing: Vendor shall recommend the staffing, labor hours and cleaning schedule necessary to maintain the required service standard in this continuously occupied facility.

SCHEDULED CLEANING DAYS: ☒ Mon ☒ Tue ☒ Wed ☒ Thu ☒ Fri ☒ Sat ☒ Sun Notes: Facility operates 24/7. Restrooms, offices, breakrooms and elevator are specified Monday through Friday. Office areas once a week.

Cubicles twice a week

SITE 9

Historic Library | 65 North Peachtree Street (Request only)

Routine areas: One restroom, two open areas, one with carpet flooring and one with wood flooring, and one small kitchen area.

Restroom: Clean and disinfect toilet, sink, counter, mirror, dispenser and fixtures; sweep and wet mop floor; empty trash; restock approved supplies.

Carpeted open area: Empty trash and replace liners; vacuum carpet and mats; spot clean spills; dust accessible furniture and horizontal surfaces;

remove fingerprints and cobwebs.

Wood floor open area: Sweep or dust mop and clean wood flooring using products and methods appropriate for the flooring; spot clean spills; dust accessible surfaces and clean high touch points.

Kitchen area: Clean and disinfect counters, sink, faucet and touch points; clean appliance exteriors; remove food and spill residue; sweep or mop floor; empty trash and recycling.

Entrance and common surfaces: Clean entrance doors and reachable interior glass; remove fingerprints and maintain a clean appearance.

SCHEDULED CLEANING DAYS: ☐ Mon ☐ Tue ☐ Wed ☐ Thu ☐ Fri ☐ Sat ☐ Sun Notes: Request only. No routine schedule; cleaning performed only when requested by the City.

APPENDIX B

COST PROPOSAL FORM

APPENDIX B

COST PROPOSAL FORM

Each proposer should price the service plan it recommends and explain the basis for that recommendation for a 12-month period. The proposal shall identify staffing, days of service, service windows (start to finish), estimated weekly labor hours, supervision, and monthly price by facility. The proposer remains responsible for meeting the required cleaning standards using its accepted staffing model.

Facility Staff Days/Wk. Service Window Est. Hrs./Wk. Monthly Price

City Hall

Wingo Annex

Norcross Cultural Arts & Community Center

Welcome Center & Museum

Public Works, Utilities, Parks

PW Annex

Human Resources Building

Police station & Court House

Historic Library

Vendor assumptions / exclusions / explanation:

Service Adjustment and Unit Pricing

Adjustment Unit Add Price Deduct/Credit Notes/Minimums

Additional cleaner labor Per labor hour

Add one routine cleaning visit Per facility/visit

Remove one routine cleaning visit Per facility/visit

Add recurring weekly service day

Per facility/month

Remove recurring weekly service day

Per facility/month

Emergency/unscheduled cleaning Per labor hour/callout

After hours event cleaning Per event or labor hour

Excessive trash cleanup Per occurrence

Carpet extraction Per sq. ft.

Hard floor deep scrub Per sq. ft.

VCT strip/refinish Per sq. ft.

Annual Cost Summary Contract Year Annual Cost

Prorated Year 1 (February 2027-August 2028) Year 2 (September 2028-August 2029) Year 3 (September 2029-August 2030) Year 4 (September 2030-August 2031) Year 5 (September 2031-August 2032)

*Proposed contract annual increases between contract years shall not exceed three percent (3%)

PROPOSER, in compliance with the Request for Proposals associated with this project, having examined the Specifications with related documents and the site of the proposed work, and being familiar with all of the conditions surrounding the construction of the proposed project, including the availability of materials and labor, hereby proposes to furnish all labor, materials and supplies, and to construct the project in accordance with the production and contract requirements, within the time set forth therein, and at the price(s) stated above. This price is to cover all expenses including overhead and profit incurred in performing the work required under the contract documents, of which this proposal is a part.

PROPOSER verifies that all information provided in response to this bid package is truthful and accurate to the best of the Proposer’s knowledge and belief.

This bid is submitted to the City of Norcross by:

Firm Name: __________________________________________________________________

Authorized Representative (Signature): ___________________________________________

Authorized Representative (Print): _______________________________________________

Firm Address: ________________________________________________________________

Date:___________________________

APPENDIX C

REFERENCES

References for _____________________________________________________________ Please provide a list of contact numbers, addresses and a contact person for at least four (4) projects completed (or in progress) having a similar specification and scope of work.

City of Norcross requests a minimum of four (4) references where work of a similar size and scope has been completed (or in progress).

Company Name: _______________________________________________________ Description of Project: __________________________________________________ Completion Date: ______________________________________________________ Contact Person: ________________________________________________________ Telephone: ____________________________ Fax: ___________________________ Email address: ________________________________________________________

Company Name: _______________________________________________________ Description of Project: __________________________________________________ Completion Date: ______________________________________________________ Contact Person: ________________________________________________________ Telephone: ____________________________ Fax: ___________________________ Email address: ________________________________________________________

Company Name: _______________________________________________________ Description of Project: __________________________________________________ Completion Date: ______________________________________________________ Contact Person: ________________________________________________________ Telephone: ____________________________ Fax: ___________________________ Email address: ________________________________________________________

Company Name: _______________________________________________________ Description of Project: __________________________________________________ Completion Date: ______________________________________________________ Contact Person: ________________________________________________________ Telephone: ____________________________ Fax: ___________________________ Email address: ________________________________________________________

Company Name: _______________________________________________________ Description of Project: __________________________________________________ Completion Date: ______________________________________________________ Contact Person: ________________________________________________________ Telephone: ____________________________ Fax: ___________________________ Email address: ________________________________________________________

APPENDIX D

RFP PW 27-03

E-VERIFY FORM

*ATTACHED SEPARATELY*

APPENDIX E

RFP PW 27-03

ACKNOWLEDGEMENT OF ADDENDA FORM

The undersigned hereby acknowledges receipt of the following Addenda:

Addendum Number Dated Acknowledge Receipt (initial)

No addenda were received:

Acknowledged for:

(Name of Firm)

Signature of Authorized Representative

Name (Print or Type)

Title

Date

APPENDIX F

NON-COLLUSION AFFIDAVIT

The undersigned Bidder certifies that the accompanying bid is not the result of, or affected by, any unlawful act of collusion with any other person or company engaged in the same line of business or commerce, or any other fraudulent act punishable under the laws of the State of Georgia or the United States.

The undersigned further certifies that no attempt has been made to induce any other person or firm to submit or refrain from submitting a bid for the purpose of restricting competition.

The undersigned acknowledges that this certification is made as a material representation upon which the City of Norcross will rely in awarding the Contract.

Company Name: ______________________________________________________________ Authorized Representative: ______________________________________________________ Title: ________________________________________________________________________

Signature: ____________________________________________________________________ Date: __________________________________

APPENDIX G

CHECKLIST

FIRM NAME: _____________________________________________________

PROJECT: ________________________________________________________

DATE: ___________________________________________________________

Please use this checklist to ensure you have properly completed all forms and requirements.

Use of this appendix is not required but highly recommended to ensure responsiveness of proposal.

� Two Hard Copies & One Electronic Copy of Proposal Package (including completed appendices and all required forms) Proposal Package Components:

� Cover letter � Firm Information � Statement of Work � Labor & Resources � References Form/Letters of Reference � Acknowledgement of Addenda � Non-Collusion Affidavit � Certificate of Liability Insurance � E-Verify Contractor & Subcontractor Affidavits (with required documentation) � Draft Contract Agreement (OPTIONAL) � Cost Proposal (in Sealed Envelope)

Mail or deliver to:

Charlene Marsh, MPA

Procurement & Capital Projects Manager City of Norcross Public Works Department

345 Lively Avenue Norcross, GA 30071