REQUEST FOR PROPOSAL

A Multi-County IP Based NG9-1-1 System and Selected Options

PROPOSALS MUST BE RECEIVED

NO LATER THAN 4 P.M., CDT, Friday July 20th, 2018

Final Version 2 (Modified Section K. Schedule of Events)

FOR FURTHER INFORMATION PLEASE CONTACT THE PROJECT MANAGER:

Dale Schirmacher – Network Manager

City-County Information Technology Commission

407 Grant Street

Wausau, WI 54403-4737

(715) 261-6700

Dale.Schirmacher@co.marathon.wi.us

I. Solicitation

II. Instructions A.Responsibility

B.Submission of Proposals

C.Format Requirements

D.Content Screening

E.Evaluation of Proposals

F.Oral Presentations

G.Cost Liability

H.Acceptance and Rejection of Proposals

I.Restrictions of Proposals

J.Sample Products

K.Schedule of Events

III. Proposal Requirements

A.Management Summary

B.Corporate Data

C.Contact Person

D.References

E.Contractual Conditions

F.Proposer Terms

G.Proposer Support

H.Costs

IV. Standard Terms & Conditions

V. Current Situation

A.On Site Visit

B.County dispatch locations and details

C.County dispatch Internet connectivity

VI. Technical Requirements – Host Site/Primary PSAP Equipment

A.Summary

B.System Telephone Circuit Interfaces

C.System Remote ALI Retrieval Interface

D.System CAD Interface

E.System External Clock Interface

F.Network Connectivity to Remote PSAPs (If any)

G.Network Connectivity Failure and Recovery of Remote PSAPs (if any)

H.Equipment Racking

VII. Technical Requirements – Intelligent Workstation

A.PC Hardware

B.Monitor

C.Operating System

D.Third Party Software

E.Programmable Keypad

F.Anti-Virus protection

G.Radio/Telephone Headset

H.Backup IP Telephone

I.Visual and Audible Call Indicators

J.Keyboard Application Shortcuts

K.User Log-on

L.Call Functions

M.System Administration

N.Automated Backup Operation

O.Monitoring and Alarms

P.Management Information System

Q.Installation

R.Training

S.System Testing and Acceptance

T.Warranty, Maintenance and Documentation

VIII. System Options

A.NG9-1-1 Mapping Display Capability (Mapped ALI)

B.Administrative Local PBX Functionality (Admin Telephony)

I. Solicitation

City-County Information Technology Commission (herein referred to as CCITC) working in cooperation with four counties that are part the North East Wisconsin Public Safety Communications or NEWCOM, are seeking a qualified and experienced vendor to submit a proposal to replace the existing hosted solutions with a new system of the vendors choice and design.

This new system, as delivered, must accept traditional E9-1-1 calls (wireline, wireless and fixed VoIP) delivered on “CAMA / IP circuits” across the regional network using National Emergency Numbering

Association (NENA) i3 standard SIP signaling with no additional hardware or software required. If IP based signaling is provided by the network, IP to Analog gateway adapters will not be accepted. Native i3 is required directly to the system.

The system will be used to process, answer and direct all calls placed to 9-1-1 in four counties covering over 4,000 sq. miles in area and a population of approximately 211,758 persons. This region currently processes over 4500 911 calls per month. Currently we do not see a large increase in the number of current stations in the region. Call volume is higher in during the summer months because of the seasonal population increases of the area. Off premise backup stations may be required (see table below).

The vendor will need to provide a design for a call handling solution and a private network to support the proposed solution. This design will need to leverage redundant connections at each Public Safety

Answering Point (PSAP) as they are established. Vendors should consider that each PSAP may not have enough bandwidth to support new enhanced services. Vendors will need to provide a phased approach to move counties from the old system to the new proposed system.

The submitted proposal will needs to provide costs and details on how the proposed system will be connected to the State of Wisconsin ESInet that is being considered.

PSAP

Current

Stations

Stations

Addeda

Backup

Stationsb

Monthly

911 Call

Volume

Current

911 Call

Routing

Population

2016 ACS

Estimates

Area Sq

Mi

Langlade 2/2 1 1 350 Frontier 19,414 888

Marathon 8/6 4 4 2710 Frontier 135,367 1,576

Oneida 5/4 1 2 791 Frontier 29,341 1,032

Minocqua PDa 2/1 0 1 140 Frontier 6,263 204

Vilas 4/3 0 2 400 Frontier 21,373 857

Totals 21 5 14 4,391 211,758 4,557 a Estimated number of additional stations that may be needed per PSAP over the next 5 years b Backup stations would be offsite and not used on a daily basis c Florence County recently purchased Zuercher Technologies for their 911 call handling a Mincoqua PD covers Town of Mincoqua and Town of Woodruff

NEWCOM has a long history of working cooperatively to address the public safety needs of the area.

The current system is a hosted solution provided by the local telephone company. This system is at

“end of life” and is not NG9-1-1 capable. NEWCOM is looking at options to replace the existing call handling equipment and provide a clear path to move the region to NG9-1-1. NEWCOM operates in conformity to a intergovernmental agreement pursuant to 66.003, WIS. STATS.

Surrounding Counties have recently purchased new call handling systems from Zuercher Technologies.

CCITC would like options and cost to interface to new systems into the regional system.

II. Instructions

A. Responsibility

1. It is the responsibility of all proposers to carefully read the entire Request for Proposal (RFP) which contains provisions applicable to successful submission and completion of a proposal.

If you discover any ambiguity, inconsistency or error in the RFP, you must notify Dale

Schirmacher, ”Dale.Schirmacher@co.marathon.wi.us” via email. Only interpretations or corrections of the RFP made via email are binding. You shall not rely on interpretations or corrections made in any other way. All requests for interpretations or corrections must be received by CCITC no later than ten days prior to the deadline for submitting proposals.

Request for interpretations and responses will be posted to the web site that the original RFP was posted to.

B. Submission of Proposals

1. An original and seven paper copies of your proposal must be submitted in one sealed envelope or other container. An electronic copy of all proposal materials shall be included on a CD, DVD, or USB Drive.

2. The proposal must be received by CCITC by 4:00 p.m. CDT on Friday July 20, 2018. Actual receipt is required by that time. Deposit in the mail is not sufficient. Submittals by FAX or E-

Mail are not acceptable and will be rejected.

It must be addressed to:

Dale Schirmacher – Network Manager

City-County Information Technology Commission

407 Grant Street

Wausau, WI 54403-4737

The following notation must appear in the lower left-hand corner of the envelope or other container: An IP Based NG9-1-1 System and Selected Options

C. Format Requirements

Proposals must follow the format shown in Section VI and contain:

1. Information requested in Section III of this RFP. (Responses must be labeled by section and subsection to correspond with the related area of the RFP.)

2. A complete description of the services being proposed. Provide itemized and total cost of those services as detailed in Section VI.

3. The proposal shall be typewritten and submitted on 8 ½" x 11" paper and assembled in a 3 -ring binder. It may be typed on one or both sides of the paper. If oversized sheets must be used, they shall be folded to conform to the 8 ½" x 11" size requirements. Please do not submit preprinted brochures or pamphlets which exceed the 8 ½" x 11" format.

D. Content Screening

Proposals will be screened to ensure that format and content requirements have been complied with and that proposer references have been included.

E. Evaluation of Proposals

Proposals will be evaluated by a committee made up of, CCITC staff, and valued county personnel. The evaluation of proposals will be based on the following (sequence does not imply importance):

1. 20% Cost

2. 38% Fit with requirements and environment

3. 2% Proposal quality and contents

4. 15% Record of performance on similar project

5. 15% Project approach and proposed schedule

6. 10% Firms economic and technical resources

F. Oral Presentations

Based upon our initial evaluation of the proposals received CCITC reserves the right to request an oral presentation and demonstration by the proposer. Proposers shall be prepared to discuss/demonstrate all aspects of their proposal in detail. More than one presentation may be required of some proposers at the request of CCITC. CCITC reserves the right to request a written statement from the proposer after any oral presentation.

G. Cost Liability

CCITC is not liable for any costs incurred in responding to this RFP or in any presentation.

H. Acceptance and Rejection of Proposals

CCITC reserve the right to accept or reject any part or the entire proposal from the responsible proposer determined to be in the best interests of CCITC.

I. Restrictions of Proposals

Any restrictions on the use of the information in the proposal based upon confidentiality of information, proprietary interests, trade secrets, copyrighted information, or similar basis shall be clearly stated in the proposal. All proposals become the property of CCITC. This RFP is governed by the public records laws of the State of Wisconsin. All responses become public record upon award of the contract. If confidentiality is claimed by the proposer, CCITC will notify the proposer of any request for such documents and shall defend non-disclosure of the documents as allowed by law. The proposer shall cooperate with CCITC in any such defense and agrees to indemnify and hold CCITC harmless for any costs of such defense.

J. Sample Products

Any samples or demonstrations of products available or completed in previous projects may be submitted on hard copy, CD or DVD.

1. Delivered samples may be used to evaluate requirements of the expected product.

2. All sample products will become the property of CCITC and will not be returned.

K. Schedule of Events

1. RFP Released May 11th, 2018

2. Proposal Due Date July 20th, 2018

3. Evaluation Period August 17rd, 2018

4. Contract Negotiation August 20th – November 9th, 2018

5. Contract Signed November 14st, 2018

6. Installation and Testing Based upon contract

7. Final Acceptance Based upon contract

III. Proposal Requirements

A. Management Summary

Provide a synopsis of the proposal. The synopsis shall contain a brief statement of the features of the proposal. It should include an overall cost summary and general recommendations and conclusions.

B. Corporate Data

Furnish a detailed background of your company's experience providing these services. Finalists will be required to furnish the company's most recent annual report and the last two years annual financial statements for proof of financial solvency.

C. Contact Person

Provide the name and phone number of the person to whom CCITC staff should address questions about the proposal.

D. References

1. Provide at least three (3) customer references with whom you have contracted or for whom you have performed similar services. If similar services were performed in Wisconsin, identify other projects by your firm or third-parties that have not been specifically addressed elsewhere in your proposal.

2. If your firm has been a party to arbitration, mediation, or a party defendant in litigation involving similar projects, state the identity of the customer, the nature of the proceedings, when and where the proceedings occurred, and any official file number or other identifier.

Also state a summary of the issues and the results of the proceedings.

E. Contractual Conditions

1. Provide copies of all proposed contracts and agreements. The following contractual conditions shall be included in the contract entered into by CCITC and the successful proposer or:

2. Include a specific and clear section titled RFP Exceptions in the response identify each and every item in the RFP to which you are not able to meet all or part of the requirement

3. The contract will state clearly that the RFP and the vendor’s RFP response are all included as part of the agreement.

4. There shall be one contract between CCITC and proposer(s).

5. The contract shall be governed by the laws of the State of Wisconsin.

6. The contract shall be effective on the date it is approved and signed by CCITC.

7. All products generated as a result of this Request for Proposal shall become the sole property of CCITC.

8. The successful proposer shall not assign any part of its interest in this agreement without the prior written consent of CCITC.

9. The successful proposer shall be responsible for any and all permits required.

10. The Software maintenance agreement must cap future annual software maintenance increases to no more than CPI+1% over the previous year

11. There will be performance penalties agreed to during contract negotiations which will penalize the vendor if milestones are not met on time or scope. If you cannot agree in principle now to these penalties this must be clearly identified in the RFP Exceptions section of your response.

12. The License must allow and include for the license to use and the costs to setup a test and disaster recovery instance of the software (for software purchases).

13. Applicable Law – The contract will be governed by Wisconsin law.

14. Final Acceptance is the date after GoLive in which all critical and significant issues are resolved.

15. The software maintenance is expected to have the first year included

16. Software maintenance starts at Final Acceptance – not installation or the Go-Live dates.

17. There will be a warranty for at least 36 months.

18. For software – all data and information will be owned by CCITC, or the participating County, City or Town.

19. For cloud solutions –

1. The contract will specify that we will be provided all of our data in a csv format at no cost within 5 business days of us requesting it when the contract is terminated plus at least once annual (so that the export is tested annually). If applicable, photos will be in jpg format, videos in mp4 format. Audio in an industry standard format (not AAC).

2. The successful proposer shall sign our Business Associate Agreement (BAA) which covers their responsibilities related to information sharing and protection. If conflicts occur between agreements, exhibits, amendments, or any other contractual documents, the BAA will have precedence.

3.Provider agrees to comply with HIPAA Final Rule in 45 CFR 160 and 164

4.The contract will specify that we will be notified of any information breach in the vendor’s cloud within 48 hours, regardless if it is on our servers or on other customers

5.The contract will specify that the cloud solution will have a security audit annually and that the report will be provided to CCITC within 1 month of receipt at no charge. The report will also include the vendor’s plans and schedule to mitigate any issues identified.

The vendor will keep CCITC informed of the resolution of the identified risks at least every month until resolved.

6.Provide in your response the following:

a) Your method of performing background checks on staff at hire and routinely and your policy on what to do if any candidate or current employee has a felony or has a misdemeanor related to criminal theft or money, products or information.

b) If any information of CCITC or its partners will be stored outside the US borders

c) Explain what methods of remote access you use and how they are secured

d) Explain how IDs and passwords for access to our servers and content are protected at rest AND while in motion.

F. Proposer Terms

1. Proposer will state the expiration date of their proposal.

2. Billing procedures and effective terms will be mutually arranged upon acceptance of the proposal of the successful proposer.

3. The payment structure will be no more than 20% of the project up front. The Respondent is encouraged to suggest relevant milestones and partial payment amounts in its proposal.

CCITC will withhold retainage from each milestone, with final payment of 30% being made upon Final Acceptance of the system by CCITC.

G. Proposer Support

1. The proposal must include a section that describes the proposer's ability to provide support in the following areas:

2. Completion and delivery schedule including lead time between order placement, completion and delivery.

3. Specify the remedies you can support and corrective measures that will be taken to assure contract compliance and user satisfaction for all products.

H. Costs

Respondents shall provide itemized and total costs of proposed services.

1. Itemized costs should include but not be limited to:

1.Software including any price per seat

2.Hardware

3.Travel and living expenses

4.Training

5.Maintenance

6.Customizations

2. Vendor will provide pricing based on the Technical Requirements detailed in Section VI.

1.The PSAP table referenced in Section I should be referenced for number of stations to be quoted. The vendor is encouraged to add any Items that the vendor believes are necessary for a successful deployment.

2.The quantities indicated are estimates of what our needs will be. The actual quantity purchased may be less or more than those estimates. Our intent is to purchase a majority of the hardware and software before the end of the year. Though, the individual counties may purchase a minimum quantity this year and purchase the balance later, as needed, and funds are available. This would likely occur during the “Go-Live” process.

We may also need to be able to purchase additional items beyond the quantity listed.

3.The vendor should note any special circumstances or limitations on the pricing provided.

3. Vendor should itemize pricing for individual modules that may or may not be selected.

4. Vendor shall present the costs individually for each of the 4 entities. If it makes sense to have Marathon County’s CCITC host specific equipment necessary for operations, then identify in the costs section that the assumption is that CCITC will be hosting a list of equipment (provide that) and any specific services or resource that CCITC would need to provide in order to operate the system

IV Standard Terms and Conditions

1.0 SPECIFICATIONS: The specifications in any request for bids or proposal which forms the subject of this contract are the minimum acceptable. When specific manufacturer and model numbers are used, they are to establish a design, type of construction, quality, functional capability and/or performance level desired. When alternates are bid/proposed/provided, they must be identified by manufacturer, stock number, and such other information necessary to establish equivalency. The County shall be the sole judge of equivalency. ____________ are cautioned to avoid bidding/proposing alternates to the specifications which may result in rejection of their bid/proposal.

2.0 DEVIATIONS AND EXCEPTIONS: Deviations and exceptions from original text, terms, conditions, or specifications shall be described fully, on the _______________'s letterhead, signed, and attached to the response to request. In the absence of such statement, the bid/proposal shall be accepted as in strict compliance with all terms, conditions, and specifications and the ________________s shall be held liable.

3.0 ACCEPTANCE-REJECTION OF BIDS OR PROPOSALS: The County reserves the right to accept or reject any or all bids/proposals, to waive any technicality in any bid/proposal submitted, and to accept any part of a bid/proposal as deemed to be in the best interests of The County.

Bids/proposals MUST be date and time stamped by the office of the soliciting purchasing agent on or before the date and time that the bid/proposal is due. Bids/proposals date and time stamped in another office will be rejected. Receipt of a bid/proposal by the mail system does not constitute receipt of a bid/proposal by the purchasing agent’s office

4.0 METHOD OF AWARD: Award of bids shall be made to the lowest responsible, responsive bidder unless otherwise specified. Award of proposals shall be subject to criteria set for in the request for proposal.

5.0 QUALITY: Unless otherwise indicated in the request, all material shall be first quality. Items which are used, demonstrators, obsolete, seconds, or which have been discontinued are unacceptable without specific prior written approval by the County.

6.0 WARRANTY: Unless otherwise specifically stated by the bidder/proposer, equipment purchased as a result of this request shall be warranted against defects by the bidder/proposer for one (1) year from date of receipt. The equipment manufacturer's standard warranty shall apply as a minimum and must be honored by the contractor.

7.0 DELIVERY: Deliveries shall be F.O.B. destination freight prepaid and included unless otherwise specified.

Failure of the ___________ to adhere to delivery schedules as specified or to promptly replace rejected materials shall render the

_____________ liable for all costs in excess of the contract price when alternate procurement is necessary. Excess costs shall include the administrative costs.

8.0 ORDERING: Purchase orders shall be placed directly to ____________ by authorized departments or purchasing agents who have issued the request for bids or proposal. No other purchase orders are authorized.

9.0 PAYMENT TERMS AND INVOICING: The County normally will pay properly submitted __________ invoices within thirty (30) days of receipt providing goods and/or services have been delivered, installed (if required), and accepted as specified.

9.1 Invoices presented for payment must be submitted in accordance with instructions contained on the purchase order including reference to purchase order number and submittal to the correct address for processing.

9.2 A good faith dispute creates an exception to prompt payment.

10.0 TAXES: The County and its departments are exempt from payment of all federal tax and Wisconsin state and local taxes on its purchases except Wisconsin excise taxes as described below.

The County, including all its departments, is required to pay the Wisconsin excise or occupation tax on its purchase of beer, liquor, wine, cigarettes, tobacco products, motor vehicle fuel and general aviation fuel. However, it is exempt from payment of Wisconsin sales or use tax on its purchases. The County may be subject to other states' taxes on its purchases in that state depending on the laws of that state.

Contractors performing construction activities are required to pay state use tax on the cost of materials.

11.0 CONTRACT INTEGRATION: These Standard Terms and Conditions shall apply to any contract or order awarded as a result of a request except where special requirements are stated elsewhere in the request; in such cases, the special requirements shall apply

The documents constituting the contract between the County and ________________are intended to be complementary so that what is required by any one of them shall be as binding as if called for by all of them. In the event of any conflicting provisions or requirements within the several parts of the Contract Documents, they shall take precedence in the following order: Change Orders (with the most recent taking precedence); Contract Document Amendments; the Contract Document as described in this signed Agreement; Request for Proposal Addenda; Request for Proposal; and Firm’s Proposal. Any terms of any other documents concerning this agreement are superseded by the terms set forth herein.

12.0 APPLICABLE LAW AND COMPLIANCE: This contract shall be governed under the laws of the State of Wisconsin.

_______________shall at all times comply with and observe all federal and state laws, local laws, ordinances, and regulations which are in effect during the period of this contract and which in any manner affect the work or its conduct. The County reserves the right to cancel this contract if ______________fails to follow the requirements of s. 77.66, Wis. Stats., and related statutes regarding cert ification for collection of sales and use tax.

13.0 SAFETY REQUIREMENTS: All materials, equipment, and supplies provided to The County must comply fully with all safety requirements as set forth by the Wisconsin Administrative Code and all applicable OSHA Standards.

13.1 ___________ shall execute and maintain its work so as to avoid injury or damage to any persons or property. __________ shall comply with the requirements and specifications relating to safety measures applicable in particular operations or kinds of work. In carrying out its work, __________ shall, at all times, exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed and be in compliance with all applicable federal, state and local statutory and regulatory requirements including Wisconsin Labor Code and the U.S.Department of Transportation Omnibus Transportation Employee Testing Act, including the obligation to conduct safety inspections to verify said compliance by its employees, agents, and/or subcontractors.

13.2 _____________is specifically notified that it is subject to federal requirements listed under Title 29, Chapter 15 of the United States

Code (Occupational Health and Safety Act) by virtue of its contract with The County, a public entity. _____________shall provide a similar notice to all its subcontractors.

13.3 SAFETY DATA SHEET: If any item(s) on an order(s) resulting from this award(s) is a hazardous chemical, as defined under

29CFR 1910.1200, provide one (1) copy of a Material Safety Data Sheet for each item with the shipped container(s) and one (1) copy with the invoice(s).

14.0 INSURANCE REQUIREMENTS: ______________ shall not commence work under this contract until all insurance required under this paragraph is obtained, and such insurance has been approved The County, nor shall ______________ allow any subcontractor to commence work on their subcontract until all similar insurance requirements have been obtained and approved.

14.1 Maintain worker's compensation insurance as required by Wisconsin Statutes, for all employees engaged in the work. In case any work is sublet, _____________ shall require the subcontractor similarly to provide statutory Workers' Compensation Insurance for all of the latter's employees, unless such employees are covered by the protection afforded by _______________.

14.2 General Liability, Professional Liability and Property Damage Insurance. _____________ shall secure and maintain in force throughout the duration of this contract such General Liability, Professional Liability (if necessary) and Property Damage Insurance as shall protect itself and any subcontractor performing work covered by this contract from claims for damages for personal injuries including accidental death, as well as from claims for property damage, which may arise from operations under this contract, whether such operations be by _____________, or by any subcontractor or by anyone directly or indirectly employed by either of them; and the amount of such insurance shall be as follows:

Comprehensive General Liability $1,000,000 per occurrence and $2,000,000 in aggregate for bodily injury and Property Damage.

Professional Liability Coverage, $1,000,000 per occurrence and $2,000,000 in aggregate.

Automobile Liability $1,000,000 per occurrence and $2,000,000 in aggregate for bodily injury and property damage.

Excess Liability Coverage, $1,000,000 over the General Liability and Automobile Liability Coverage.

If aircraft are used in conjunction with this project, $2,000,000 per occurrence and in aggregate for bodily injury and property damage.

14.3 The County reserves the right to require higher or lower limits where warranted.

14.4 The County reserves the right to require additional security, including, but not limited to, bid bonds or performance bonds as specifically set forth in its request for bids or proposals.

14.5 PROOF OF INSURANCE: __________________shall furnish the County with a Certificate of Insurance countersigned by a

Wisconsin Resident Agent or Authorized Representative of the insurer indicating that _________________ meets the insurance requirements identified above. The Certificates of Insurance shall include a provision prohibiting cancellation of said policies except upon 30 days prior written notice to the County and specify the name of the contract or project covered. The Certificate of Insurance shall be delivered to the Authorized Purchasing Agent, with a copy of the Certificate of Insurance to be delivered to the The County Risk Manager for approval prior to the execution of this contract. Upon renewal of the required insurance, and annually thereafter, the County shall receive a new Certificate of Insurance for three years after completion of the project. The Certificates shall name The County as an additional insured and describe the contract by name and or identification number in the "Description of Operations" section of the form.

15.0 CANCELLATION / TERMINATION: The County reserves the right to:

15.1 NONAPPROPRIATION OF FUNDS. Cancel any contract in whole or in part without penalty due to nonappropriation of funds or for failure of the contractor to comply with terms, conditions, and specifications of this contract.

15.2 Terminate this contract, for the County’s convenience, at any time by a notice in writing from the County to _________________ by certified mail. If the Contract is terminated by the County as provided herein, __________________ shall be paid an amount which bears the same ratio to the total compensation as the services actually performed bear to the total services of ___________ covered by this Contract, unless payments of compensation have previously been made.

16.0 CONTRACT MODIFICATIONS: The scope of the services to be performed under this Contract may be amended or supplemented by mutual written agreement between the parties to the Contract. This amendatory provision shall not operate to prevent The County from exercising its reserved right to establish reasonable time schedules for any of the work or services to be performed by or deliveries to be received from ______________ hereunder. Furthermore, this amendatory provision shall not operate to prevent the County from canceling any of the services not yet performed or any deliveries no yet made at the time notice is given to _______________ of the cancellation of such services or portion of the work to be performed hereunder.

17.0 ASSIGNMENT: No right or duty in whole or in part of the ________________under this contract may be assigned or delegated without the prior written consent of The County.

18.0 PATENT INFRINGEMENT: The _____________ selling articles to The County as described herein guarantees the articles were manufactured or produced in accordance with applicable federal labor laws. Further, that the sale or use of the articles described herein will not infringe any United States patent. The contractor covenants that it will at its own expense defend every suit which shall be brought against The County (provided that such contractor is promptly notified of such suit, and all papers therein are delivered to it) for any alleged infringement of any patent by reason of the sale or use of such articles, and agrees that it will pay all costs, damages, and profits recoverable in any such suit.

19.0 PUBLIC RECORDS ACCESS: The County is a political subdivision of the State of Wisconsin and as such is subject to the Wisconsin

Public Records Law. It is the policy of The County to maintain an open and public process in the solicitation, submission, review, and approval of procurement activities.

Bid openings are public unless otherwise specified. Evaluations of responses to requests for proposals are subject to further discussion, clarification and negotiation. Records of bids and responses to requests for proposal will not be available for public inspection prior to issuance of the award of the contract.

20.0 PROPRIETARY INFORMATION: Any restrictions on the use of data contained within a response to request, must be clearly stated in the bid/proposal itself. Proprietary information submitted in response to a request will be handled in accordance with the Wisconsin Public Records Law. Proprietary restrictions normally are not accepted. However, when accepted, it is _______________'s responsibility to defend the determination in the event of an appeal or litigation.

20.1 Data contained in a bid/proposal, all documentation provided therein, and innovations developed as a result of the contracted commodities or services cannot be copyrighted or patented. All data, documentation, and innovations become the property of The County.

20.2 Any material submitted by ______________in response to The County’s request that the vendor considers confidential and proprietary information and which qualifies as a trade secret, as provided in s. 19.36(5), Wis. Stats., or material which can be kept confidential under the Wisconsin Public Records Law, must be identified and include citation to the specific provisions of law that preclude disclosure and any factual or background information necessary to establish that the identified provisions of the law apply to that particular information. Bid/proposal prices cannot, under any circumstances, be held confidential.

20.3 In the event The County becomes involved in litigation due to __________’s refusal of permission to release information identified as confidential or proprietary, ___________ agrees to indemnify, defend and hold harmless The County for any costs associated with said litigation.

21.0 CONFIDENTIALITY OF THE COUNTY’S DATA: In the event work conducted under this contract requires _______________ to have access to The County’s database via Internet, direct contact or other connection to allow the provision of installation, support and maintenance services, ______________agrees to keep all such data confidential and to execute any reasonable agreement to assure The County that _______________ will comply with all state and federal confidentiality laws and/or regulations. These restrictions herein shall survive the termination of this contract, regardless of the reason for termination, and shall continue in full force and effect and shall be binding upon ________________or its agents, employees, successors, assigns or subcontractors. ________________shall defend and incur all costs, if any, for actions that arise as a result of noncompliance by _______________, its agents, employees, successors, assigns and subcontractors regarding the confidentiality restrictions herein.

22.0 PROMOTIONAL ADVERTISING / NEWS RELEASES: Reference to or use of The County, any of its departments, agencies or other subunits, or any county official or employee for commercial promotion is prohibited. News releases pertaining to this procurement shall not be made without prior approval of The County. Release of broadcast e-mails pertaining to this procurement shall not be made without prior written authorization of The County’s purchasing agent.

23.0 MUTUAL HOLD HARMLESS/INDEMNIFICATION

______________hereby agrees to release, indemnify, defend, and hold harmless The County, its officials, officers, employees and agents from and against all judgments, damages, penalties, losses, costs, claims, expenses, suits, demands, debts, actions and/or causes of action of any type or nature whatsoever, including actual and reasonable attorney's fees, which may be sustained or to which they may be exposed, directly or indirectly, by reason of personal injury, death, property damage, or other liability, alleged or proven, which is determined to be caused by the negligent or intentional acts or omissions of _________________’s officers, officials, employees, agents or assigns.

The County hereby agrees to release, indemnify, defend, and hold harmless ______________, its officials, officers, employees and agents from and against all judgments, damages, penalties, losses, costs, claims, expenses, suits, demands, debts, actions and/or causes of action of any type or nature whatsoever, including actual and reasonable attorney's fees, which may be sustained or to which they may be exposed, directly or indirectly, by reason of personal injury, death, property damage, or other liability, alleged or proven, which is determined to be caused by the negligent or intentional acts or omissions of The County’s officers, officials, employees, agents or assigns.

The County does not waive, and specifically reserves, its rights to assert any and all affirmative defenses and limitations of liability as specifically set forth in Wisconsin Statutes, Chapter 893 and related statutes.

24.0 FORCE MAJEURE: Neither party shall be in default by reason of any failure in performance of this Agreement in accordance with reasonable control and without fault or negligence on their part. Such causes may include, but are not restricted to, acts of nature or the public enemy, acts of the government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes and unusually severe weather, but in every case the failure to perform such must be beyond the reasonable control and without the fault or negligence of the party.

25.0 GRATUITIES AND KICKBACKS

It shall be unethical for any person to offer, give, or agree to give any elected official, employee or former employee, or for any elected official, employee or former employee to solicit, demand, accept, or agree to accept from another person, a gratuity or an offer for employment in connection with any decision, approval, disapproval, recommendation, preparation or any part of a program requirement or a purchase request, influencing the contents of any specification or procurement standard, rendering of advice, investigation, auditing, or in any other advisory capacity in any proceedings or application, request for ruling, determination, claim or controversy, or other particular matter, pertaining to any program requirement or a contract or subcontract, or to any solicitation or proposal therefore.

It shall be unethical for any payment, gratuity, or offer of employment to be made by or on behalf of a subcontractor under a contract to the prime contractor or a higher tier subcontractor or any person associated therewith, as an inducement for the award of a subcontract, or order.

26.0 DISPUTE RESOLUTION: This Contract and the performance of the parties’ obligations hereunder will be governed by and construed and enforced in accordance with the laws of the State of Wisconsin, including conflict of law’s provisions. ________________ consents to personal jurisdiction in the State of Wisconsin. The venue of any action hereunder shall be in The County, Wisconsin.

If a dispute related to this agreement arises, all parties shall attempt to resolve the dispute through direct discussions and negotiations.

If the dispute cannot be resolved by the parties, and if all parties agree, it may be submitted to either mediation or arbitration. If the matter is arbitrated, the procedures of Chapter 788 of the Wisconsin Statutes or any successor statute shall be followed. If the parties cannot agree to either mediation or arbitration, any party may commence an action in court as set forth above. If a lawsuit is commenced, the parties agree that the dispute shall be submitted to alternate dispute resolution pursuant to §802.12, Wis. Stats., or any successor statute.

Unless otherwise provided in this contract, the parties shall continue to perform according to the terms and conditions of the contract during the pendency of any litigation or other dispute resolution proceeding.

27.0 INDEPENDENT CONTRACTOR STATUS: The parties hereto agree that Contractor, its officers, agents and employees, in the performance of this Contract, shall act in the capacity of an independent contractor and not as an officer, employee or agent of The County. The Contractor shall not be entitled to any of the rights, benefits, salaries, wages or fringe benefits which employees of The County are eligible to receive. No federal, state, or local taxes or social security deductions or contributions shall be made by The County on behalf of the Contractor. Neither The County nor Contractor will represent itself as the agent or legal representative of the other or as partner or joint venturers for any purpose whatsoever, and neither shall have any right to create or assume any obligation of any kind, express or implied, for or on behalf of the other in any way whatsoever. Furthermore, Contractor agrees to take such steps as are necessary to ensure that each of its subcontractors, if any, will not be considered to be an agent, servant, joint venturer with, or partner of, The County.

28.0 NON-DEBARMENT CLAUSE: _____________ hereby certifies that neither it nor any of its principal officers or officials has ever been suspended or debarred, for any reason whatsoever, from doing business or entering into contractual relationships with any governmental entity. __________ further agrees and certifies that this clause shall be included in any subcontract of this contract. . The County also reserves the right to cancel this contract with any federally debarred contractor or a contractor that is presently identified on the list of parties excluded from federal or State of Wisconsin procurement and non-procurement contracts.

29.0 STATEMENT OF COMPLIANCE: __________________has carefully reviewed The County's required contract language, as set forth in the Request for Proposal/Bid pertaining to termination of contract, change orders, gratuities and kickbacks, non-appropriation of funds, hold harmless/indemnification, insurance requirements/proof of insurance, dispute resolutions, and non-debarment, and is in full compliance with all statements and requirements.

30.0 WAIVER/SEVERABILITY: No waiver of any default hereunder shall be deemed as a waiver of any prior or subsequent default of the same or other provisions of this contract. If any provision of this contract is held invalid by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other provision and said provision shall continue to apply to the extent allowed by said court or, if not so allowed, be deemed severed from this contract entirely.

The County Procurement Code, provides that: “No proposal shall be handled so as to permit disclosure of the contents of any proposal to any competing proposers during the process of negotiation. “ Upon completion of contract negotiations, the contents of proposals, ranking tabulations of proposals and the register of proposals, kept by the county’s purchasing agent, shall be made available for inspection upon request. In accordance with sec. 3.05(2)(f), Procurement Code, The County reserves the right to commence negotiations with one or more proposers whose proposals it deems to be most advantageous to the county. Only the identity of those proposers shall be subject to disclosure to competing proposers prior to completion of negotiations. However, The County reserves the right to negotiate with any proposer at any time within the time specified for the validity of offers or proposals.

V. Current Situation A. On Site Visit

It is strongly advised that all vendors make a site visit during the time period between the release of this RFP and final date for written questions to review the existing equipment for technical compatibility. All site visits must be coordinated through the RFP point of contact. Information obtained during the site visit shall be the property of the respective county or dispatch location.

B. County dispatch locations and details

Agency Contact Information Current Call

Handling

CAMA

trunks

Admin PBX Recorder Network

Cabling

Intenet

Connection

Marathon County

500 Forest St.

Wausau WI 54403

Frontier Sentinal None Cisco Loffer Revcord -newly updated

Cat5 More than 100Mbps provided via CCITC

Langlade County

840 Clermont St.

Antigo WI 54409

Frontier Sentinal None Shoretel provided by the County

Loffer Revcord -newly updated

Cat5 Charter 100Mbps, Secondary on premise from

Cirrinity for the City

Minocqua PD

417 E Chicago Ave

Minocqua WI, 54548

Frontier Sentinal None Avaya Eventide Cat5 Charter Cable modem

Vilas County

330 Court St

Eagle River WI, 54521

Frontier Sentinal None Asterisk Eventide Cat5 ChoiceTel 100 Mbps

Oneida County

2000 E Winnebago St

Rhinelander WI 54501

Moducom

(ultra-Com)

Six Shoretel Nice

(Inform/Verify)

Cat5 Charter 100Mbps

VI. Technical Requirements – Host Site/Primary PSAP Equipment A. Summary

The system shall be designed to be IP capable. IP Capable shall be defined as the system, as delivered, being able to accept traditional E9-1-1 calls (wire-line, wireless and fixed VoIP) delivered on

IP networks using NENA i3 standard SIP signaling with no additional hardware or software required beyond vendor provided in quote.

1. Vendors will describe their plan to migrate the proposed system to accept NG9-1-1 as the standards for such requests are developed and CCITC transitions to full i3 capability.

2. The vendor shall describe the protocol and specifications used for external IP network connectivity, if required.

3. The system shall comply with all current NENA protocols and standards. Please state the NENA standards that the system complies with.

4. The system shall be Wireless Phase I and II compatible and must be compatible with ten digit

ANI delivery and non-call associated signaling (NCAS) wireless ALI solutions.

5. All vital system modules shall be protected to ensure there is no single point of failure. Please describe in detail how the proposed system incorporates redundancy to meet the requirement.

6. Under no circumstance shall a failure in any vital system module disable more than 50% of the

Intelligent Workstations and/or IP phones at any site.

7. The system shall operate in such a fashion so that a failure of any vital system modules will result in switch over to the redundant module.

8. Please state the expansion capability of the system describing the overall system capacities with the hardware delivered, including the number of incoming 9-1-1 circuits, the number of answering positions and the number of telephone lines that may be installed.

9. Vendor will be responsible to work with the local telco (Frontier) to order, install, configure and test CAMA trunks as needed to ensure redundancy and resiliency. Vendor will be responsible for testing and all coordination with Frontier to ensure that the implementation goes smoothly. If the vendor is proposing a phased in approach that replaces the current PSAP configuration and latter provides enhanced capabilities, the phases shall be clearly documented with anticipated timelines and costs.

B. System Telephone Circuit Interfaces

1.The system shall provide for a 2-wire telephone line interface for a loop start administrative circuit(s).

2.The system shall support Caller-ID functionality with name or name and number delivery on all administrative telephone line interfaces.

3.The system shall provide for a 2-wire analog CENTREX telephone interface with two, three or four digit dialing patterns.

4.The system shall provide for a 2-wire telephone trunk interface for a CAMA reverse battery supervision circuit delivered from a Selective Routing Tandem per NENA standard 04-001.

5.The system shall provide for a Primary Rate Interface (PRI) circuit if the option for this method of administrative call delivery is chosen.

6.The system shall support SIP trunk interface to local administrative PBX's if required.

7.The system shall support SIP Service for administrative lines use, transfers and or abandoned callbacks as needed.

C. System Remote ALI Retrieval Interface

1.The proposed system shall support dedicated redundant data links to the designated ALI database provider. A request to the database shall be made as soon as call ANI is received.

The E911 system shall compare the telephone number returned with the ALI to the original ANI sent by the CO, ensuring that caller ALI is matched with ANI. The system shall provide configurable parsing and validation of ALI results. If an ALI failure is returned, or the result fails parsing or validation, the system should automatically re-submit the request a maximum of one time. Additionally:

2.The system shall interface to the current ALI Retrieval system at the PSAP site(s) and any back up site as may be required.

3.The proposed system shall have an automatic and manual ALI re-bid capability. The automatic re-bid timing should be variable. Vendors shall provide ALI modems as required.

4.The system shall be compatible with eight (8) and ten (10) digit remote database query methods.

5.The system shall support ALI steering in cases where Local Standalone ALI databases (SALI) may be used as well.

6.The system shall support multiple sets of ALI database connections as needed.

7.The proposed system shall provide the ability to manually request ALI data. The system shall have the ability to disable manual ALI request on a PSAP by PSAP basis.

D. System CAD Interface

1.The system shall provide a minimum of two (2) RS-232 DB-9 female CAD output interfaces at each PSAP site.

2.The system must support variable CAD outputs (in RS-232 format) to support multiple CAD systems interface types as needed.

3.Redundant CAD output capability must exist such that the failure of a vital component at one

PSAP/Host site will not prevent CAD data from being delivered to all other sites.

E. System External Clock Interface

1.The system shall be equipped to derive legally traceable time from an external Network Time

Protocol (NTP) clock source in order to ensure consistency of time stamps added to event records and reports from all PSAP equipment. CCITC will provide this device. Please state if the proposed system requires more than one NTP device or can offer a no cost source access.

F. Network Connectivity to Remote PSAPs (If any)

1.CCITC may provide non-redundant MPLS or Metro Ethernet connectivity to Remote and or

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