Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 1

City of

Long Beach Request for Proposals RFP - CE-25-599

Locksmith Services

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 |

Please read this entire document carefully as it contains important information essential to your proposal

Overview

Summary The City of Long Beach is soliciting contractors to provide as-needed Locksmith Services for various City Departments. Locksmith Services

Key Dates Release Date: February 12, 2026

Questions Due to the City: 11:00 AM (PST), February 26, 2026

Proposals Due: 11:00 AM (PST), March 26, 2026

The City reserves the right to modify these dates at any time, with appropriate notice to prospective Contractors.

Proposal Information Instructions for what to include in your proposal and how to submit it are detailed in Section 4.

Proposals must be submitted electronically via LongBeachBuys.com.

This is a competitive process, and the City intends to award the opportunity based on the information submitted in the proposal that best meets the needs of the City.

Official Contact Jalesia Brown rfppurchasing@longbeach.gov All communication with the City related to this RFP must be directed to the contact listed above.

mailto:rfppurchasing@longbeach.gov

Assistance & Resources For assistance using Long Beach Buys, please contact us directly

Customer Service Form rfppurchasing@longbeach.gov

(562) 570-6200

Additional support available for small businesses in Long Beach

BizCare BizCare staff connect business owners and nonprofit leaders to important resources and information, such as grants, loans, technical assistance, information on City policies, and more.

562-570-4BIZ (4249)

4Biz@longbeach.gov Request Assistance Form file:///C:/Users/casinoh/Downloads/longbeachbuys.com https://forms.office.com/Pages/ResponsePage.aspx?id=wxE_MWhCak-NO8fmUBg-eJhZqE0zY4JHucmtLMnWlxRUMzlJTVpROTNONUpZQ0tPMzVIQU5WQkk2Uy4u mailto:rfppurchasing@longbeach.gov https://longbeach.gov/economicdevelopment/business-development/bizcare-program/bizcare-request/ mailto:4Biz@longbeach.gov https://longbeach.gov/economicdevelopment/business-development/bizcare-program/bizcare-request/

Contents

BizCare

1 The Opportunity

1.1 Project Summary

1.2 Background

1.3 Goals

1.4 Award Terms

2 Scope of Work

2.1 Description of Services

2.2 Performance Metrics & Contract Management

2.2.1 Performance Metrics

2.2.2 Contract Management

2.2.3 Contract Payment

3 How We Choose

3.1 Minimum Qualifications

3.2 Evaluation Criteria

4 Proposal Instructions & Content

4.1 Timelines & Instructions

4.2 Proposal Content

4.3 Narrative Proposal Template

5 Terms & Conditions

5.1 Acronyms/Definitions

5.2 Solicitation Terms & Conditions

5.3 Contract Terms & Conditions

5.4 Additional Requirements

5.5 Protest Procedures

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1 The Opportunity

1.1 Project Summary

The City of Long Beach is soliciting proposals for as-needed locksmith services for various locations throughout the City of Long Beach. The selected Contractor(s) will be responsible for providing timely and professional locksmith services, including emergency and routine repairs, installations, and maintenance to ensure the safety and security of City-owned facilities. Services shall be performed on an as-needed basis in accordance with the specifications outlined in Section 2 Scope of Work of this Request for Proposal (RFP).

Contractor(s) will be required to provide locksmith services upon request by any City Department.

1.2 Background

Locksmith services are essential to maintaining the safety and security of a wide range of City facilities. These services ensure that buildings, infrastructure, and equipment across departments are properly secured and accessible only to authorized personnel. Given the scale and diversity of City operations, including parks, community centers, senior centers, animal care facilities, marinas, and administrative buildings, the City of Long Beach is looking for contractors to provide a broad range of specialized services with a high level of expertise and precision. These services play a critical role in safeguarding public assets and supporting the City’s ability to deliver services efficiently and securely.

1.3 Goals

The goal of this RFP is to procure a contract with qualified and experienced contractor(s) to provide comprehensive locksmith services at various City-owned locations. These services are critical to maintaining a secure and safe environment. The selected contractor(s) shall:

Demonstrate the qualifications, knowledge, and experience to perform all locksmith services required by the City.

Provide reliable, responsive, and timely locksmith services requested by City departments.

Develop, manage, and maintain a master key schedule to ensure access control across City facilities.

1.4 Award Terms

This contract will be for a period of two years with the option to renew for three additional one-year periods. The total contract term will not exceed five years.

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2 Scope of Work

2.1 Description of Services

The Contractor shall provide comprehensive locksmith services to support the security and access control needs of City-owned facilities. Services shall include but are no limited to, the repair, replacement, installation, removal, and rekeying of locks, locking mechanisms, and door hardware. The contractor shall furnish all labor, materials, tools, equipment, hardware, parts, and transportation necessary to complete the work. Services will be performed at multiple locations citywide and shall include both routine and emergency locksmith tasks as required by the City.

The contractor shall provide locksmith services, including but not limited to the following:

2.1.1 Services

1. Keying Services

a. Create, manage and maintain a site specific master key schedules

b. Duplicate keys, including those within a master key system

c. Repair and or replace damaged or broken keys

d. Pick up and deliver standard, specialty, and high security keys to City

Department locations, as requested

e. Fabricate keys to code using key-cutting machine; fit keys to locks and issue keys on request

2. Installation, Repair, and Servicing

a. Install, repair, and maintain Locks and padlocks

b. Configure, install, and service Interchangeable lock cores, including those based on Mul-T-Lock keying system

c. Install, repair, and maintain locking mechanisms, including:

handles, door levers, knobs, deadbolts, lock components, key cylinders, closers, hinges, panic/crash bars, and kick plates

d. Install, repair and service security access control system components, including card readers

e. Provide safe opening services, as required

2.1.2 Requirements

1. Work Areas and Accessibility

All work shall be completed with minimal disruption to facility operations and prioritizes the safety and accessibility of City staff and patrons at all times. The

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Contractor shall maintain a safe work environment and implement all necessary measures to protect the health and well-being of individuals in and around the work area.

2. Worker Skill Level

The Contractor shall assign personnel who are fully trained and possess the appropriate skill level to perform the required tasks outlined in the solicitation.

Should the City Representative determine that any assigned worker unqualified to complete a job, the Contractor shall immediately provide a suitable replacement or the City may cancel the applicable work order without penalty to the City.

3. Billable Hours

Only productive labor hours spent on-site performing approved work are billable.

Time related to transportation, material procurement, equipment mobilization, or other non-productive tasks shall be considered overhead and included in the Contractor’s fixed hourly rate. The hourly rate shall be inclusive of direct labor, overhead, taxes, insurance, profit, and tools/equipment customarily used in locksmith services.

4. Scheduling and Coordination

All non-emergency services must be scheduled in advance and approved by a designated City Representative. The Contractor shall confirm scheduling with a City Representative before the commencement of work. Unauthorized commencement of work may result in denied access or ordered to stop work and resume only after scheduling a new start date. Any rescheduling costs resulting from the Contractor’s failure to obtain prior approval shall be the sole responsibility of the Contractor.

5. Same Day Response

The Contractor shall complete same-day service requests by the close of business on the day the request is issued, unless otherwise agreed upon with a City Representative.

6. Non-Emergency Response Time

For standard service requests received during regular business hours (Monday through Friday, 7:00 a.m. to 5:00 p.m.), the Contractor shall respond within forty-eight

(48) hours of the request.

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7. Emergency Response Time

The Contractor shall respond to on-site emergency service requests within 2-4 hours of notification. A 24/7 emergency contact must be provided to ensure timely response. Failure to respond within the required time frame or to provide competent and timely service may result in contract termination or the City seeking alternative service providers at the Contractor's expense.

8. Emergency Work Authorization

Emergency work must be authorized by a designated City Representative prior to the commencement of services. Verbal authorization is acceptable; however, services performed without prior verbal or written approval will not be compensated.

Emergency work shall be billed at the rates quoted in the Contractor’s proposal and clearly identified as such on all invoices.

9. Scheduling and After Hours Work

All work shall be scheduled in coordination with the City to avoid disruption to operations. Work required outside of normal business hours (Monday–Friday, 7:30 a.m. to 5:00 p.m.) may be billed at no more than 1.5 times the standard hourly rate as submitted in the Contractor’s pricing proposal.

10.Contractor Location Requirements

The Contractor shall maintain an operational facility within a thirty (30) mile radius of the City of Long Beach. The Contractor must be capable of responding to all service locations within approximately two (2) hours.

11.Cost and Pricing

The Contractor shall provide fully burdened labor rates for standard and electrified mechanical locksmith services for the duration of the contract term. Rates shall include transportation, fuel, tools, consumable materials, and equipment necessary to complete the requested work. The Contractor shall also specify any discount percentages offered for parts and materials

APPENDICES

Appendix 1: Cost Proposal Template Appendix 2: CA20250022, Mod #14 https://sam.gov/wage-determination/CA20250022/14

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2.2 Performance Metrics & Contract Management

2.2.1 Performance Metrics

The table below highlights the targets that will be tracked and reviewed collaboratively with the Awarded Contractor during the contract. This list is an indication of the performance metrics of interest to the City, and is not exhaustive or final. As a part of a response to this RFP, Proposers may propose additional or alternative performance metrics to be tracked on a regular basis. The final set of performance metrics and frequency of collection will be negotiated by the successful Proposer and the City prior to the finalization of an agreement between parties, and may be adjusted over time as needed.

METRIC DESCRIPTION TARGET DATA SOURCE

1. Emergency

Service Call Response Time

Response time to emergency calls

Contractor shall respond within two hours

City Representative will track emergency services call back time

2. Non-Emergency Service Call Response Time

Response time to non-emergency calls

Contractor shall respond within 48 hours

City Representative will track non-emergency service response time

3. Project Deadline Monitoring and measuring progress on projects

Progress on projects to meet deadlines

Monitor by City Representative

4. Same Day Response

Respond to same day service request by end of business day

Contractor shall complete service requests by close of business, unless alternate timing is approved by the City Representative

Work Order completion times

5. Proximity to Service Area

Maintain operational facility within 30 miles of Long Beach Service location

Facility within 30-mile radius at all times

Monitor by City Representative

6. Cost & Pricing Compliance

Labor rates and part markups comply with contract terms

Billing aligned with rate and markup caps

Invoices; pricing proposal

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2.2.2 Contract Management

Communication and Management: The City and Contractor shall work collaboratively during the contract period. A City Department Representative will actively work with the Contractor(s) to monitor service performance, access evolving needs, and address any challenges. The Contractor(s) is expected to maintain open and timely communication and proactively notify a City Representative of any program delivery challenges to the City.

2.2.3 Contract Payment

The City of Long Beach issues payment based upon services rendered. After a contract is finalized and work is performed, the Contractor should invoice the City. The City will remit payment within 30 calendar days of being billed.

3 How We Choose

3.1 Minimum Qualifications

The selected contractor(s) shall meet the following minimum qualifications:

Qualification to conduct business in the City Not having been debarred by Federal, State or local government Contractor shall demonstrate skills and technical competence in providing locksmith services Contractor Shall have the ability to provide and install mul-T-Lock key and lock systems Contract shall provide 24 hours, 7 days a week emergency services Registered with the California Department of Industrial Relations (DIR) Vendor shall have a minimum of five years of experience providing locksmith services

3.2 Evaluation Criteria

Proposals shall be consistently evaluated based upon the following criteria:

CRITERIA Weight

1. Organizational Capacity & Experience

Demonstrated experience performing comprehensive locksmith services for public agencies

Experience in managing and maintaining a master key system, including Mul-T-Lock or similar configurations

Ability to provide trained, qualified personnel capable of meeting all scope requirements, including emergency response standards

40%

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2. Method of Approach Approach for delivering both routine and emergency locksmith services across multiple City facilities, including scheduling, coordination, and minimizing disruption to operations.

Ability to meet required response times, including after-hours service and 24/7 availability for urgent needs

Approach to how personnel will be assigned to tasks, how work will be supervised, and what quality control measures will be in place to ensure consistent and reliable service.

30%

3. Communications & Reporting Approach for communicating with City staff regarding work scheduling, changes, and emergency service coordination Responsiveness to service requests, including confirmation protocols and updates throughout the service process Ability to maintain accurate service records, reports, and invoices that clearly differentiate routine, emergency, and after-hours work Description of how service performance, response times, and issue resolution will be tracked and reported to the City

20%

4. Reasonableness of Cost 10%

4 Proposal Instructions & Content

4.1 Timelines & Instructions

MILESTONE

TIME

(PACIFIC) &

DATE LOCATION / ADDITIONAL INFORMATION

Release date 2/12/2026 Questions due to the City

11:00 AM

(PST),

2/26/2026

Submit all inquiries via email to rfppurchasing@longbeach.gov

Posting of the Q&A 3/12/2026 Responses to the questions will be posted on LongBeachBuys.com.

Proposals due 11:00 AM

(PST),

3/26/2026

Proposals should be submitted electronically via LongBeachBuys.com.

Late proposals, or proposals submitted through other channels will not be accepted.

mailto:rfppurchasing@longbeach.gov file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com

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Proposers are responsible for submitting their proposals completely and on time.

o Proposers will receive an e-bid confirmation number with a time stamp from LongBeachBuys.com indicating that the proposal was submitted successfully. The City will only receive proposals that were transmitted successfully.

o For technical support, email or call the City during normal business hours at LBPurchasing@longbeach.gov or (562) 570-6200.

Evaluation of Narrative & Cost Proposals

March/April

An Evaluation Committee will review Narrative & Cost Proposals to select the proposal that best meets the needs of the City.

Evaluations will be conducted using a methodology derived from the evaluation criteria listed in Section 3.2.

Interviews April 2026 The City may interview or request demos from none, one, some or all Proposers.

Negotiation & Contractor Selection

April/May

Selected Contractor(s) will be notified in writing.

Any award is contingent upon the successful negotiation of final contract terms. If contract negotiations cannot be concluded successfully, the City reserves the right to negotiate a contract with another Contractor or withdraw the RFP.

Negotiations shall be confidential and not subject to disclosure to competing Contractors unless and until an agreement is reached.

Estimated Contract Execution

May 2026

Proposer Debrief After Contractor is Selected

Successful and unsuccessful Proposers are encouraged to request phone call or in person meeting with the City to discuss the strengths file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com mailto:LBPurchasing@longbeach.gov

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 12 and weaknesses of their proposal. The intent of the debrief is to provide the Proposer with constructive feedback to equip them with information to effectively meet the City’s needs and be successful in future proposals.

4.2 Proposal Content

Complete proposals will include the following. Proposers are encouraged to use this table as a checklist to ensure all components are included in their proposal. Please note proposals that are NOT complete will NOT be considered for the opportunity and will be deemed nonresponsive.

PROPOSAL

☐ Narrative

Proposal The Narrative Proposal should provide a straightforward, concise delineation of capabilities to satisfy the RFP. Guidance on preparing a Narrative Proposal is detailed in Section 4.3.

☐ Cost Proposal The Cost Proposal should be prepared using Appendix 1 Cost Proposal Template

PROPOSAL APPENDICES

☐ Financial

Stability Proposers should include one or more of the following financial statements to provide the City with enough information to determine financial stability of the Proposer and subcontractor.

Financial Statement or Annual Report Business tax return Statement of income and balance sheet

☐ Other Addenda (if applicable)

Colored displays, promotional materials, and other collateral are not necessary or desired. However, if a complete response cannot be provided without referencing supporting documentation, it may be provided as an addendum clearly cited in the Narrative or Cost Proposal.

MANDATORY ATTACHMENTS | The following are included as Attachments in Long Beach Buys. They must be signed by the individual legally authorized to bind the Proposer.

☐ A. Authorization & Certification ☐ B. Equal Benefits Ordinance (EBO) Form ☐ C. Proof of registration with the California Department of Industrial Relations

Attachments Which May be Submitted Upon Award | Upon award, Awarded Contractors will be required to submit the following. We encourage you to take note of

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 13 these requirements, and where possible, include available information as part of your proposal to expedite processing.

☐ D. W-9 ☐ E. Business License ☐ F. Proof of Registration with the California Secretary of State ☐ G. Certificates of Insurance: Refer to requirements in Section 5.3 ☐ H. Faithful Performance Bond ☐ I. Labor and Materials Bond ☐ J. Current Contractor’s State License Board print out ☐ Contact Information | Ensure your organization’s profile is up to date in Long Beach

Buys, including an email address, phone number, and for any classifications you may qualify for.

☐ Conformation of Attachments | Ensure you have checked ALL the attachments in Long Beach Buys and have confirmed that all the required documents have been uploaded and labeled correctly.

4.3 Narrative Proposal Template

An editable version of the template below has been posted to Long Beach Buys. Proposers should complete the editable template and submit it as their narrative proposal.

Organizational Capacity & Experience

PROPOSER CONTACT INFORMATION

Company Name Company Address Federal Tax ID Number DIR Number

Organization

Website Name Title Email Address

Authorized Representative

Phone Number Name Title Email Address

Other Point of Contact (if required)

Phone Number

PROPOSER CAPACITY & EXPERIENCE

What type of enterprise is the organization? ☐ Non-Profit

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☐ Sole Proprietorship

☐ General Partnership

☐ Corporation State and Date of incorporation:

☐ Limited Liability Company

☐ Other _________________________________ Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).

Please describe the length of time the organization has been providing the services described in Section 2 Scope of Work of the RFP (1-3 sentences).

How many employees does the organization have in total and residing in Long Beach?

Where are the representative(s) that would service the City’s account located?

Please provide a plan of overview for how the project will be staffed, including the percentage of time each employee will be allocated to the project, and the names and titles of principles. Or: Who are the key staff involved in the project? For each, please a name, title, and resume either as an attachment or 1 paragraph description.

REFERENCES

Company Project Manager Phone Number Project Description

Reference 1

Project Start and End Dates Company Project ManagerReference 2 Phone Number

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Project Description Project Start and End Dates Company Project Manager Phone Number Project Description

Reference 3

Project Start and End Dates

SUB-CONTRACTOR CONTACT INFORMATION

☐ Yes

Does the proposal include subcontractors?

☐ No

If applicable, provide the following for all subcontractors included in this proposal.

Company Name Organization

Company Address Name Title Email Address

Authorized Representative

Phone Number Name Title Email Address

Other Point of Contact (if required)

Phone Number

SUBCONTRACTOR CAPACITY & EXPERIENCE

☐ Non-Profit

☐ Sole Proprietorship

☐ General Partnership

☐ Corporation State and Date of incorporation:

☐ Limited Liability Company

What type of enterprise is the organization?

☐ Other _________________________________

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Which specific requirements of this RFP will the subcontractor perform?

Is the subcontractor registered with the California Department of Industrial Relations? If yes, provide registration number.

Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).

Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).

How many employees does the organization have nationally, locally, and residing in Long Beach?

Where are the representative(s) that would service the City’s account located?

Please provide a plan of overview for how the project will be staffed, including the percentage of time each employee will be allocated to the project, and the names and titles of principles. Or: Who are the key staff involved in the project? For each, please a name, title, and resume either as an attachment or 1 paragraph description.

Method of Approach

1. Describe your operational approach to delivering both routine and emergency locksmith services. How will your team handle scheduling, dispatching, and on-site coordination to ensure timely service while minimizing disruptions to City facility operations?

2. Describe your approach to identifying and mitigating potential risks or challenges associated with providing locksmith services across multiple City facilities. In your response, address how you will manage operational, technical, or scheduling issues to ensure uninterrupted, high-quality service delivery?

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3. Describe how you will assign and supervise personnel, and what quality control measures will be implemented to ensure timely, consistent, and reliable service, including for after-hours and urgent requests.

4. Explain how your firm will ensure 24/7 availability and meet the City’s required response times for emergency and after-hours locksmith services.

Communications & Reporting

1. Describe your approach to communicating with City staff regarding work scheduling, service changes, and emergency coordination. What protocols will you follow to ensure timely updates and responsiveness throughout the service process?

2. Explain how your team will communicate with City staff before, during, and after service requests to ensure clear coordination and timely updates, especially for urgent needs.

3. Explain how your firm will track and report key performance indicators such as response times, service completion, and issue resolution. What data systems or tools will you use to maintain accurate records, and how will this information be shared with the City?

4. Explain how your team will coordinate with City staff to schedule services, communicate changes, and respond to urgent requests. What communication protocols will be followed to ensure efficient and timely coordination?

5. What is your process for documenting and communicating service issues or delays to the City? How will you ensure timely resolution and keep the City informed throughout the process?

6. Describe your strategy for engaging and working with various City departments who may request locksmith services. How will you manage multiple points of contact while ensuring timely and consistent service delivery?

7. The City requires that the Awarded Contractor provide proof of payment of any subcontractors used for this project. If the proposal includes subcontractors, please describe the plan for how the City will be notified of such payments.

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5 Terms & Conditions

5.1 Acronyms/Definitions

1. Awarded Contractor: The organization/individual that is awarded a contract with the City of Long Beach, California for the services identified in this RFP.

2. City: The City of Long Beach and any department or agency identified herein.

3. Contractor / Proposer: Organization/individual submitting a proposal in response to this RFP.

4. Department / Division: City of Long Beach

5. Evaluation Committee: An independent committee comprised solely of representatives of the City established to review proposals submitted in response to the RFP, evaluate the proposals, and select a Contractor.

6. May: Indicates something that is not mandatory but permissible.

7. RFP: Request for Proposals.

8. Shall / Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement will result in the rejection of a proposal as non-responsive.

9. Should: Indicates something that is recommended but not mandatory. If the Proposer fails to provide recommended information, the City may, at its sole option, ask the Proposer to provide the information or evaluate the proposal without the information.

10.Subcontractor: Third party not directly employed by the Proposer who will provide services identified in this RFP.

5.2 Solicitation Terms & Conditions

1. The City reserves the right to alter, amend, or modify any provisions of this RFP, or to withdraw this RFP, at any time prior to the award of a contract pursuant hereto, if it is in the best interest of the City to do so.

2. The City reserves the right to request clarification of any proposal term from Proposers.

3. The City may contact the references provided; contact any Proposer to clarify any response; contact any current users of a Proposer’s services; solicit information from

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 19 any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process.

4. The level and term of documentation required from the Proposer to satisfy the City will be commensurate with the size and complexity of the contract and Proposers should submit accordingly. If the information submitted by the Proposer, or available from other sources, is insufficient to satisfy the City as to the Proposer’s contractual responsibility, the City may request additional information from the Proposer or may deem the proposal non-responsive.

5. The City reserves the right to waive informalities and minor irregularities in proposals received.

6. The City reserves the right to reject any or all proposals received prior to contract award.

7. The City’s determination of the Proposer’s responsibility, for the purposes of this RFP, shall be final.

8. Unless otherwise specified, the City prefers to award to a single Contractor but reserves the right to award contracts to multiple contractors.

9. The City shall not be obligated to accept the lowest priced proposal, but will make an award in the best interests of the City of Long Beach after all factors have been evaluated.

10.If the City receives a single responsive, responsible proposal, the City may request an extension of the proposal acceptance period and/or conduct a price or cost analysis on such proposal. The Proposer shall promptly provide all cost or pricing data, documentation and explanation requested by the City to assist such analysis. By conducting such analysis, the City shall not be obligated to accept the single proposal.

The City reserves the right to reject such proposal or any portion thereof.

11.Any irregularities or lack of clarity in the RFP should be brought to the Purchasing Division designee’s attention as soon as possible so that corrective addenda may be furnished to Proposers.

12.Proposals must include any and all proposed terms and conditions, including, without limitation, written warranties, maintenance/service agreements, license agreements, lease purchase agreements and the Proposer’s standard contract language. The omission of these documents may render a proposal non-responsive.

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13.Alterations, modifications or variations to a proposal may not be considered unless authorized by the RFP or by addendum or amendment.

14.Proposals which appear unrealistic in the terms of technical commitments, lack of technical competence, or are indicative of failure to comprehend the complexity and risk of this contract, may be rejected.

15.Proposals may be withdrawn by written notice received prior to the proposal opening time.

16.The price and amount of this proposal must have been arrived at independently and without consultation, communication, agreement or disclosure with or to any other Contractor or prospective Contractor.

17.No attempt may be made at any time to induce any firm or person to refrain from submitting a proposal or to submit any intentionally high or noncompetitive proposal.

All proposals must be made in good faith and without collusion.

18.Prices offered by Proposers in their proposals are an irrevocable offer for the term of the contract and any contract extensions. The Awarded Contractor agrees to provide the purchased services at the costs, rates and fees as set forth in their proposal in response to this RFP. No other costs, rates or fees shall be payable to the Awarded Contractor for implementation of their proposal.

19.The City is not liable for any costs incurred by Proposers prior to entering into a formal contract. Costs of developing the proposals or any other such expenses incurred by the Proposer in responding to the RFP, are entirely the responsibility of the Proposer, and shall not be reimbursed in any manner by the City.

20. In the event a Proposer received assistance from City staff or a representative of the City (technical assistance provider), the City is not responsible for any mistakes, inaccuracies, delays, or any other impact that the assistance provided did to impact the Proposer’s final product. Available technical assistance support services are only intended to provide advice and does not constitute a basis for any protest to this contract opportunity. It is solely the Proposer’s responsibility to prepare and submit a response to the RFP.

21.Proposal will become public record after the Notice of Intent to Award has been posted and the protest period has closed unless the proposal or specific parts of the proposal can be shown to be exempt by law. Each Proposer may clearly label all or part of a proposal as "CONFIDENTIAL" provided that the Proposer thereby agrees to

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 21 indemnify and defend the City for honoring such a designation. The failure to so label any information that is released by the City shall constitute a complete waiver of any and all claims for damages caused by any release of the information.

22.A proposal submitted in response to this RFP must identify any subcontractors, and outline the contractual relationship between the Proposer and each subcontractor.

An official of each proposed subcontractor must sign, and include as part of the proposal submitted in response to this RFP, a statement to the effect that the subcontractor has read and will agree to abide by the Proposer’s obligations.

23.If the Contractor elects to use subcontractors, the City requires that the Awarded Contractor provide proof of payment of any subcontractors used for this project.

Proposals shall include a plan by which the City will be notified of such payments.

24.Each Proposer must adhere to the City’s Vendor Code of Conduct, including, but not limited to, disclose any existing or potential conflict of interest relative to the performance of the contractual services resulting from this RFP. Any such relationship that might be perceived or represented as a conflict should be disclosed.

The City reserves the right to disqualify any Proposer on the grounds of actual or apparent conflict of interest. The Vendor Code of Conduct can be found at https://longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/final-vendor-code-of-conduct-2023

25.Each Proposer must include in its proposal a complete disclosure of any alleged significant prior or ongoing contract failures, any civil or criminal litigation or investigation pending which involves the Proposer or in which the Proposer has been judged guilty or liable. Failure to comply with the terms of this provision will disqualify any proposal. The City reserves the right to reject any proposal based upon the Proposer’s prior history with the City or with any other party, which documents, without limitation, unsatisfactory performance, adversarial or contentious demeanor, significant failure(s) to meet contract milestones or other contractual failures.

26.The City reserves the right to negotiate final contract terms with any Proposers selected. The contract between the parties will consist of the RFP together with any modifications thereto, and the Awarded Contractor’s proposal, together with any modifications and clarifications thereto that are submitted at the request of the City during the evaluation and negotiation process. In the event of any conflict or contradiction between or among these documents, the documents shall control in the following order of precedence: the final executed contract, the RFP, any https://longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/final-vendor-code-of-conduct-2023 https://longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/final-vendor-code-of-conduct-2023

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 22 modifications and clarifications to the Awarded Contractor’s proposal, and the Awarded Contractor’s proposal. Specific exceptions to this general rule may be noted in the final executed contract.

27.The City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact.

28.Any contract resulting from this RFP shall not be effective unless and until approved by the City Council / City Manager, as applicable.

29.The City will not be liable for Federal, State, or Local excise taxes.

30.Execution of Attachment A of this RFP shall constitute an agreement to all terms and conditions specified in the RFP, including all contract terms and conditions therein, except such terms and conditions that the Proposer expressly excludes.

31.Proposer understands and acknowledges that the representations above are material and important, and will be relied on by the City in evaluation of the proposal. Any Proposer misrepresentation shall be treated as fraudulent concealment from the City of the true facts relating to the proposal.

32.Proposals shall be kept confidential until the Notice of Intent to Award has been posted and the protest period has closed.

33.No announcement concerning the award of a contract as a result of this RFP may be made without the prior written approval of the City.

Proposers are advised that any contract awarded pursuant to this procurement process that exceeds $100,000 shall be subject to the applicable provisions of Long Beach Municipal Code Section 2.73 et seq, the Equal Benefits Ordinance.

34.All Proposers shall complete and return, with their bid, the Equal Benefits Ordinance Compliance form contained in Attachment B, if applicable. Unless otherwise specified in the procurement package, Proposers do not need to submit with their bid supporting documentation proving compliance. However, supporting documentation verifying that the benefits are provided equally shall be required if the proposer is selected for award of a contract.

35.Independent contractors or employees of a third-party employer who are CalPERS retirees are subject to provisions of the Government Code. A CalPERS retiree is an employee of a CalPERS employer who terminates active employment and receives a

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 23 monthly CalPERS retirement allowance. Any individual qualifying as a CalPERS retiree doing business as an independent contractor or employee of a third- party employer is required to submit a CalPERS determination to ensure the services provided are considered that of a true independent contractor position. All third-party employers are required to notify any individual they are having work for the City of Long Beach of this requirement. You may reach out directly to CalPERS at membership_reporting@calpers.ca.gov for a determination.

5.3 Contract Terms & Conditions

1. The Awarded Contractor will be the sole point of contract responsibility. The City will look solely to the Awarded Contractor for the performance of all contractual obligations which may result from an award based on this RFP, and the Awarded Contractor shall not be relieved for the non-performance of any or all subcontractors.

2. The Awarded Contractor must maintain, for the duration of its contract, insurance coverages as required by the City. Work on the contract shall not begin until after the Awarded Contractor has submitted acceptable evidence of the required insurance coverages. As a condition precedent to the effectiveness of this contract, Contractor shall procure and maintain at Contractor’s expense for the duration of this contract from an insurance company that is admitted to write insurance in the State of California or that has a rating of or equivalent to an A:VIII by A.M. Best and Company the following insurance:

a. The Awarded Contractor must maintain, for the duration of its contract, insurance coverages as required by the City. Work on the contract shall not begin until after the Awarded Contractor has submitted acceptable evidence of the required insurance coverages. As a condition precedent to the effectiveness of this contract, Contractor shall procure and maintain at Contractor’s expense for the duration of this contract from an insurance company that is admitted to write insurance in the State of California or that has a rating of or equivalent to an A:VIII by A.M. Best and Company the following insurance:Commercial general liability insurance equivalent in coverage scope to ISO CG 00 01 10 93 naming the City of Long Beach and its officials, employees, and agents as additional insureds on a form equivalent in coverage scope to ISO CG 20 26 11 85 from and against claims, demands, causes of action, expenses, costs, or liability for injury to or death of persons, or damage to or loss of property arising out activities performed by or on behalf of the Contractor in an amount not less than One Million Dollars (US mailto:membership_reporting@calpers.ca.gov

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$1,000,000) per occurrence and Two Million Dollars (US $2,000,000) in general aggregate.

b. Workers’ compensation coverage as required by the Labor Code of the State of California and Employer’s liability insurance with minimum limits of One Million Dollars (US $1,000,000) per accident or occupational illness. The policy shall be endorsed with a waiver of the insurer’s right of subrogation against the City of Long Beach and its insurers, officials, employees, and agents.

c. Commercial automobile liability insurance equivalent in coverage scope to ISO CA 00 01 06 92 in an amount not less than Five Hundred Thousand Dollars (US $500,000) combined single limit (CSL) covering Symbol 1 (any auto).

d. Professional liability or locksmith’s errors and omissions liability insurance in an amount not less than One Million Dollars ($1,000,000) per claim covering the services provided pursuant to this Contract.

e. Commercial crime insurance or a blanket employee dishonesty bond in an amount not less than One Hundred Thousand Dollars ($100,000).

Any self-insurance program or self-insurance retention must be approved separately in writing by City and shall protect the City of Long Beach and its officials, employees, and agents in the same manner and to the same extent as they would have been protected had the policy or policies not contained retention provisions. Each insurance policy shall be endorsed to state that coverage shall not be suspended, voided, or canceled by either party except after thirty (30) days prior written notice to City, and shall be primary and not contributing to any other insurance or self-insurance maintained by City.

Any subcontractors which Contractor may use in the performance of this contract shall be required to indemnify the City to the same extent as the Contractor and to maintain insurance in compliance with the provisions of this section.

Contractor shall deliver to City certificates of insurance and original endorsements for approval as to sufficiency and form prior to the start of performance hereunder.

The certificates and endorsements for each insurance policy shall contain the original signature of a person authorized by that insurer to bind coverage on its behalf.

“Claims-made” policies are not acceptable unless City Risk Manager determines that “Occurrence” policies are not available in the market for the risk being insured. If a “Claims-made” policy is accepted, it must provide for an extended reporting period of not less than three (3) years. Such insurance as required herein shall not be

Locksmith Services | RFP - CE-25-599 | Template v3.14.25 | 25 deemed to limit Contractor’s liability relating to performance under this contract. City reserves the right to require complete certified copies of all said policies at any time.

Any modification or waiver of the insurance requirements herein shall be made only with the approval of City Risk Manager. The procuring of insurance shall not be construed as a limitation on liability or as full performance of the indemnification provisions of this contract.

3. The Long Beach Municipal Code (LBMC) requires all businesses operating in the City of Long Beach to pay a business license tax. In some cases, the City may require a regulatory permit and/or evidence of a State or Federal license. Prior to issuing a business license, certain business types will require the business license application and/or business location to be reviewed by the Development Services, Fire, Health, and/or Police Departments. Additional information is available at www.longbeach.gov/finance/business_license.

4. All work performed in connection with construction shall be performed in compliance with all applicable laws, ordinances, rules and regulations of federal, state, county or municipal governments or agencies (including, without limitation, all applicable federal and state labor standards, including the prevailing wage provisions of Sections 1770 et seq. of the California Labor Code), and (b) all directions, rules and regulations of any fire marshal, health officer, building inspector, or other officer of every governmental agency now having or hereafter acquiring jurisdiction.

5. Awarded Contractor shall indemnify, protect and hold harmless City, its Boards, Commissions, and their officials, employees and agents (“Indemnified Parties”), from and against any and all liability, claims, demands, damage, loss, obligations, causes of action, proceedings, awards, fines, judgments, penalties, costs and expenses, including attorneys’ fees, court costs, expert and witness fees, and other costs and fees of litigation, arising or alleged to have arisen, in whole or in part, out of or in connection with (1) Awarded Contractor’s breach or failure to comply with any of its obligations contained in this Contract, including any obligations arising from the Awarded Contractor’s compliance with or failure to comply with applicable laws, including all applicable federal and state labor requirements including, without limitation, the requirements of California Labor Code Section 1770 et seq. or (2) negligent or willful acts, errors, omissions or misrepresentations committed by Awarded Contractor, its officers, employees, agents, subcontractors, or anyone under Awarded Contractor’s control, in the performance of work or services under this Contract (collectively “Claims” or individually “Claim”).

http://www.longbeach.gov/finance/business_license

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6. In addition to Awarded Contractor’s duty to indemnify, Awarded Contractor shall have a separate and wholly independent duty to defend Indemnified Parties at Awarded Contractor’s expense by legal counsel approved by City, from and against all Claims, and shall continue this defense until the Claims are resolved, whether by settlement, judgment or otherwise. No finding or judgment of negligence, fault, breach, or the like on the part of Awarded Contractor shall be required for the duty to defend to arise. City shall notify Awarded Contractor of any Claim, shall tender the defense of the Claim to Awarded Contractor, and shall assist Awarded Contractor, as may be reasonably requested, in the defense.

7. If a court of competent jurisdiction determines that a Claim was caused by the sole negligence or willful misconduct of Indemnified Parties, Awarded Contractor’s costs of defense and indemnity shall be (1) reimbursed in full if the court determines sole negligence by the Indemnified Parties, or (2) reduced by the percentage of willful misconduct attributed by the court to the Indemnified Parties.

8. Any requests for reasonable price adjustments must be submitted 60 days prior to the Contract annual anniversary date. Requests for adjustment in cost of labor and/or materials must be justified based upon verifiable criteria such as the Consumer Price Index, US City Averages, or other relevant indices.

9. If the Awarded Contractor elects to use subcontractors, Awarded Contractor agrees to require its subcontractors to indemnify Indemnified Parties and to provide insurance coverage to the same extent as Awarded Contractor.

10.If the Awarded Contractor elects to use subcontractors, the Awarded Contractor shall not allow any subcontractor to commence work until all insurance required of subcontractor is obtained.

11.The provisions of this section shall survive the expiration or termination of this Contract.

12.CALIFORNIA WAGE RATE REQUIREMENTS: This project is a public work under Labor Code § 1720 et seq. Pursuant to Division 2, Part 7, Chapter 1 of the Labor Code of the State of California, the Director of Public Works of the City by and on behalf of the City Council has obtained from the Director of the Department of Industrial Relations of the State of California the general prevailing rate of per diem wages, and the general prevailing rate of holiday and overtime work in the locality in which the public work is to be performed for each craft, classification or type of workers needed to perform the Work.