RFP 47PM1022R0014-Cafeteria Services for EEOB and NEOB.docx

THIS PROCUREMENT IS OPEN TO ALL BUSINESSES.

General Services Administration National Capital Region Public Buildings Service Washington, DC

SPECIFICATIONS AND BID FORMS

In accordance with GSA’s Affirmative Procurement Program and the Statutes, Regulations, and Executive Orders of the United States, the Contractor is to use green products and supplies in the accomplishment of this contract.

SOLICITATION NO: 47PM1022R0014

PROJECT: CAFETERIA SERVICES

SOLICITATION ISSUE DATE: May 18, 2022

DATE AND TIME DUE: June 15, 2022 by 2:00 PM EST.

DELIVER TO: Via E-mail Attention: Jordan Tomczik General Services Administration (GSA)

NOTE: ANY QUESTIONS REGARDING THIS SOLICITATION MAY BE DIRECTED TO:

Jordan Tomczik E-mail: Jordan.tomczik@gsa.gov

TABLE OF CONTENTS

SPECIAL NOTICE TO OFFERORS 6

Special Notices to Offerors Pre-Bid Conference at the Cafeteria Facility

DESCRIPTION/SPECIFICATION 8

1. Statement of Work A. Description of Services B. Scope of Work C. Term of Contract

2. Description of Facilities A. Area and Location in the Building B. Seating Capacity C. Historical Sales Data D. Randolph/Sheppard Facilities

3. Effective Date

4. Hours of Service A. Service Schedule B. Modification to Service Schedule

5. Contractor Responsibility A. Service B. Menus C. Menu Calorie Labeling Rules D. Food Service Guidelines for Federal Facilities.

E. Presidential Memorandum Creating a Preference for Meat and Poultry Produced According to Responsible Antibiotic-Use Policies (CRAU) F. Procedures for Future Price Adjustments/ Changes G. Equipment and Utensils Furnished by the Contractor H. Sanitation and Quality I. Personnel and Supervision J. Recycling K. Preventative Maintenance L. Repairs M. Equipment Replacement N. Cleaning and Janitorial Services O. Security Areas P. Hazardous Conditions Q. Liability R. Occupant Emergency Program S. Reporting Requirements T. Operating Expenses U. Energy Conservation Guidelines V. Telephone and Computer Systems W. Building Space

6. Continuity of Operations

7. Contracts and Subcontracts

8. Responsibilities/Furnished by the Government A. General B. Property

a. Government Furnished Space

b. Vending Stands

c. Facilities

d. Parking

e. Windows

f. Trash Removal

g. Rodent/Pest Control

h. Government - Owned Equipment

9. Rights and Authority of the Government A. Approval B. Public Space C. Restrictions D. Records E. Cash Register Readings F. Modification of Contract G. Discrepancy in the Specifications

10. Protection and Damage

INSPECTION AND ACCEPTANCE 34

1. Contractor Responsibility

2. Quality Standards

3. Contractor Representative

4. Role of Government Personnel and Responsibility for Contract Administration A. Contracting Officer (CO) B. Contracting Officer’s Representative (COR) C. Representatives of the Government

5. Inspections

6. Reviews

DELIVERABLES 38

1. Milestone Chart for Contractor’s Deliverables

2. Government Deliverables Due the Contractor

CONTRACT ADMINISTRATION DATA …… 39

1. Administrative Expenses and Loss

2. Payment in Lieu of Rental

3. Purpose of Payment in Lieu of Rent and Payment Schedule

4. Failure to Perform

5. Proprietary Marks

6. Business Licenses, Taxes & Assessments

7. Payment of Postage and Fees

8. Markings

9. Termination of Contract by Contractor

10. Wage Determination

SPECIAL CONTRACT REQUIREMENTS 42

1. Personnel A. Qualifications of Employees

2. Security Requirements

3. Standards of Conduct

CONTRACT CLAUSES 48

52.222-42 Statement of Equivalent Rates for Federal Hires Comparable Hires Commercial Items Contract Clauses Index 52.252-2 Clauses Incorporated by Reference 52.212-4 Contract Terms and Conditions - Commercials Items 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders - Commercial Items 552.212-72 Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to GSA Acquisition of Commercial Items 52.204-7 Central Contractor Registration 52.204-8 Annual Representations and Certifications 52.204-9 Personal Identity Verification of Contractor Personnel 52.204-24 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (Aug 2019) (Section 889(a)(1)(A) of Pub. L. 115.232) 552.212-71 Contract Terms and Conditions Applicable to GSA Acquisition of Commercial Items 52.223-4 Recovered Material Certification 52.223-10 Waste Reduction Program 52.223-15 Energy Efficiency in Energy-Consuming Products 52.223-16 IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products 52.223-17 Affirmative Procurement of EPA-designated Items in Service and Construction Contracts 52.223-1 Biobased Product Certification 52.223-2 Affirmative Procurement of Biobased Products Under Service and Construction Contracts Addendum to FAR 52.212-4, FAR 52.212-5 and 552.212-71

INSTRUCTIONS, CONDITIONS AND NOTICES TO 65

OFFERORS

1. Insurance Requirements A. Worker’s Compensation and Employer’s Liability B. General Liability Insurance

2. Instructions to Offerors A. 52.212.1 Instructions to Offerors – Commercial Items B. Instructions on Submitting Proposals C. Contents of the Proposal D. Period for Acceptance of Offerors E. Product Samples F. Late Submissions, Modifications, Revisions, and Withdrawals of Offerors G. Contract Award H. Multiple Awards

FAR 52.212-2 Evaluation--Commercial Items FAR 52.212-3 Offeror Representations and Certifications - Commercial Items FAR 52.233-2 Service of Protest 552.233-70 - Protests Filed Directly With the General Services Administration

ATTACHMENTS 77

1. Listing of Attachments Attachment 1 - Wage Determination Attachment 2 - Standard Form LLL – Certification Regarding Lobbying Attachment 3 - Standard Form 527 - Contractor's Qualification & Financial Information Attachment 4 – Sales Generation Model Attachment 5 – Staffing and Labor Cost Model Attachment 6 - Monthly Profit/Loss Statement Pro-Forma Operating Statement Attachment 7 - Health and Sustainability Guidelines for Federal Concessions and Vending Operations Attachment 8 - Presidential Memorandum entitled, “Creating a Preference for Meat and Poultry Produced According to Responsible Antibiotic-Use Policies” (CRAU).

Special Notice to Offerors

A. The successful Contractor shall be fully responsible for providing and accomplishing the required services as outlined in this solicitation. The Contractor is responsible for the operation of the food service facilities at the

New Executive Office Building (NEOB)

B. The Offeror must submit an offer/bid for each evaluation factor to be considered for award.

C. To be considered for award, the offeror must acknowledge receipt of each amendment issued (if any) under this solicitation by submitting one (1) signed and dated copy of the Standard Form 30 (Amendment of Solicitation/Modification of Contract) issued for each amendment.

D. Facsimile (FAX) bids are unacceptable in response to this solicitation.

E. Deficiencies and Unacceptable Proposals. Offerors are cautioned that an offer may be rejected as non-responsive if it is deficient and thereby unacceptable because it does not answer the evaluation factors completely or meet GSA requirements.

F. Interruptions in Government. Should inclement weather, interruption in Government operations or other unanticipated events occur that interrupt normal Government processes or require the closing of the Government on the bid due date, the bid will be due at the same time of the next Government workday unless notice is given to the contrary by the contracting office.

G. Executive Order 12989. Economy and efficiency in Government procurement through compliance with certain immigration and naturalization act provisions, is in effect and must be complied with under any contract(s) resulting from this invitation for bids. In accordance with Executive Order 12989, Contractors are responsible for compliance with immigration laws and are hereby notified that any and all suspected infractions shall be reported to the Immigration and Naturalization Service.

H. Contract Award.

The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms.

PRE-BID CONFERENCE at the CAFETERIA FACILITY The purpose of the Pre-Bid Conference is to provide a briefing on the contracting concept, the scope of work, and the specifications, so that offerors can ascertain the complexities of the services to be performed. Offerors will also be briefed on the vision of GSA to have a cafeteria that is consistent with Federal work/life programs, including employee wellness, the use of meat and poultry produced according to responsible Antibiotic-use policies, customer satisfaction and environmental sustainability.

Answers to questions may be addressed at the Pre-Bid Conference and a summary of the topics discussed at the Conference will be provided to all prospective offerors as an addendum to the Request for Proposals. Questions can be submitted after the Pre-Bid Conference and an addendum to the Request for Proposals will be submitted with responses. Dates for submitting questions will be established at the Pre-Bid Conference.

MEMORANDUM TO: All Prospective Offerors

The General Services Administration invites you to attend a Pre-Bid Conference which will be held at the time and place listed below:

DATE: TBD

Pre-Bid Conference at [TBD AM]

A walk-thru of the facility (back and front of the house) will be part of the pre-bid meeting.

Prospective Offerors are allowed to sketch the facility and take pictures only during the pre-bid walk-thru.

It is advantageous for each offeror to have qualified representation at the Pre-Bid Conference to understand the total result desired by the Executive Office of the President (EOP) and GSA.

Contractors are requested to notify the individual listed below by letter or e-mail (e-mail is preferred) of the names of person(s) who will attend the Conference. Notification should be made at least two working days before the scheduled meeting:

Point of Contact:

Mobile: 202.525.8655

All offerors attending the Pre-Bid Conference must submit their full name and company via email and submit a WAVES form for access (will be provided) to the Point of Contact above for security clearance into the building 2 business days in advance for clearance.

Entry will not be granted to persons who do not have a valid driver’s license or Government issued identification with their picture. Persons will also have a 100% security screening (bags thru x-ray and walk through magnetometer) before entrance is granted.

All questions are to be submitted via e-mail to Jordan Tomczik after the pre-bid meeting and must be submitted by 6/3/2022 by 1:00 PM EST. Any questions submitted after this date will not receive a response.

DESCRIPTION/SPECIFICATION

1. Statement of Work:

A. Description of Services. The Contractor shall establish and operate the food service facilities described herein for the purpose of dispensing food, nonalcoholic beverages, supporting catering events as requested and such other items as may be authorized by the Contracting Officer (CO) in accordance with the terms and conditions of this contract.

B. Scope of Work. The Contractor is responsible to ensure full execution of the terms of the contract between GSA and the Contractor. The following documents constitute the full contractual agreement between GSA and the Contractor:

1. Contractor’s response to Request for Proposal (RFP) that is accepted by GSA and upon which the contract was awarded to the Contractor;

2. The RFP used by GSA during the bid process that outlines the work statement and GSA expectations related to the award of the contract; and, This cafeteria will be operated for the benefit of approximately [pending] staff that are assigned to the NEOB and EEOB facilities on a full time basis.

Building population on Mondays and Fridays is approximately between _____-_________ to ______-________.

The population numbers above are Pre Covid.

The EOP utilizes Telework (TW) and/or Alternate Work Schedules (AWS).

AWS provides employees one day off (typically a Monday or Friday) every week or every other week depending on their work schedule participate in AWS). Telework supports employees who works from home on select days of the week.

In addition, the building has an average of approximately ____**________to _____**______ visitors during the day that attend on-site meetings and other functions. These visitors have access to the cafeteria but may not necessarily “overlap” the breakfast or lunch period.

NOTE: MORE ACCURATE NUMBERS OF BUILDING POPULATION AND VISITOR NUMBERS WILL BE GIVEN AT THE SITE VISIT

Restaurants, amenities, and other competition in the area should be studied and evaluated by the prospective Contractor. The Contractor’s proposed program should include a foodservice program to mitigate outside competition and maximize operational success of the Contractor’s proposed food service program. Innovation, flexibility, and agility in the program are the main elements of its success

The EOP and GSA shall not be held responsible for any variation or annotations regarding building and/or visitor population figures or any other assumptions noted herein.

C. Term of Contract. The contract shall be for a period of 5 years effective with the beginning date specified in the Notice to Proceed, subject to the rights of termination set forth in the termination clauses. At the option of the Contracting Officer, and in concurrence with the Contractor, the contract may be extended thereafter for a term or terms of one to five years, provided that the Contracting Officer shall give written notice to the Contractor at least 180 days before the contract, or any extensions thereof, would otherwise expire. In no event shall the contract period, as extended, exceed a period of 15 years from the beginning date of the original contract.

2. Description of Facilities:

A. Area and Location in the Buildings.

There are several foodservice outlets on Campus.

NEOB:

· The cafeteria and production kitchen are located on the second floor and occupies approximately 10,000 square feet

· Dunkin Donuts is located on the first floor

EEOB:

· The cafeteria and production kitchen are located on the ground floor and occupies approximately 5,000 square feet.

· Navy Mess Hall is located on the ground floor

Randolph-Sheppard Facilities

Vending facilities are available at NEOB on the 1st and 2nd floor levels, and EEOB vending machines in the basement and White House Press area in addition to a Micro Market that is in room 28. These facilities are operated by the District of Columbia State Licensing Agency (DCSLA) Department of Disability Services (DDS) under the Randolph-Sheppard Act and are NOT part of this solicitation.

B. Seating Capacity.

NEOB: approximately 90 indoor seats EEOB: approximately 15 indoor seats

Historical Sales Data. (Pre-COVID 19 conditions)

NEOB

2021 Sales $94,615 2020 Sales $173,860 2019 Sales $ 513,827 2018 Sales $ 541,717 2017 Sales $ 479,911

EEOB

2021 Sales $788,065 2020 Sales $606,760 2019 Sales $930,642 2018 Sales $1,045,520 2017 Sales $1,054,079

3. Effective Date:

Service will begin on or about July 11, 2022

4. Hours of Service:

A. Service Schedule.

Cafeteria services will be provided five (5) days per week, Monday through Friday (except for holidays observed by the Federal Government), as follows:

NEOB - Subject to further discussion.

Operating hours are subject to the service program being offered:

EEOB

The above hours are minimum hours to which the Contractor must adhere; if the Contractor wants to extend the service schedule to increase its financial viability, the hours can be extended by submitting to the COR, a Request for Modification to Service Schedule, in accordance with Section B. Modification to Service Schedule below.

The Telework (TW) and/or Alternate Work Schedule (AWS) programs impacts sales levels on specific business days (typically Mondays and Fridays). The Contractor shall propose, based on location experience, their alternate operating hours and identify the venues to remain for service.

B. Modification to Service Schedule.

Any request for modifying the hours or days of service shall be submitted for approval to the Contracting Officer’s Representative (COR) prior to start of requested service date. The Contractor shall submit a request for reduction in service during Government holiday periods 14 days in advance.

5. Contractor Responsibilities:

1. The Contractor shall provide prompt, efficient, and courteous service, and avoid undue interference with the operation of the building in which services are provided. The Contractor shall employ sufficient and suitable personnel to support this contract, and observe contract requirements, as set forth herein.

2. The Contractor shall pay all fees, expenses, or other charges incident to or resulting from operations under the contract as more specifically set forth herein.

3. Contractor shall meet monthly or as needed with the COR and designated EOP representatives to discuss mutual objectives, including but not limited to service levels, wellness, sustainability menus promotions, customer communications and marketing programs.

a. Service.

Patrons shall be encouraged to remove trays, containers, and utensils from tables to the trash/recycle stations that will be strategically located in the dining area. GSA will provide busing service during service hours to monitor the dining room, remove any remaining soiled trays, containers and utensils, service area cleaning front end area and assure that tables, chairs, and carpet are kept clean throughout the breakfast and lunch service periods. Contractor is responsible for cleaning and maintaining kitchen area, emptying trash (designated area), recycling and composting from dining room collection points during and after service.

b. Menus.

It shall be the responsibility of the Contractor to provide a variety of quality prepared foods that are a model for wellness and sustainability, to offer meat and poultry products that are in line with the responsible use of antibiotic polices in accordance with the Presidential memo to monitor and implement industry trends, industry standard practices and the industry’s latest innovative concepts.

The Contractor shall offer food that provides wide variety to customers, including Vegetarian, Vegan, Organic (Halal and Kosher foods if available). Menus must also include items for people with dietary restrictions and offer “low fat”, "low sodium", "low calorie" and "reduced sugar" menu items as defined in the attachment #7 Food Service Guidelines for Federal Facilities”

Considering the emphasis placed on the wellness program in this solicitation, and in order to ensure optimum visibility of the healthy menu offerings, the Contractor should take into consideration the positive effects of priority placement of the products in the cafeteria and on the serving lines. Examples of product placement may include placement of healthy menu offerings as the first thing the customer encounters at each serving line, or at the cash register or at key places on serving lines that are closest to eye level.

For Contractor standard menu items only: The Contractor shall comply with the nutritional information requirements of the 2010 and all subsequent revisions of U.S. Dietary Guidelines for Americans (www.health.gov/dietaryguidelines), including in particular the following:

i. Prior to the start date of service, the Contractor shall provide to the COR a complete price/portion book for the account (e.g.: hamburger, list patty size and selling price; Accounting for all standard menu offerings

ii. During each serving period, easy-to-read menus with prices and nutrition data listed shall be prominently displayed for the information of patrons at the cafeteria. Contractor shall identify menu items that offer meat and poultry products that are in line with the responsible use of antibiotic.

It is incumbent upon the Contractor to be creative in the development of the menu profile in the facility and utilize all the service points within the serving area keeping in mind the latest market trends.

c. Menu Calorie Labeling Rules The U.S. Food and Drug Administration established two rules requiring that calorie information be listed on menus and menu boards in retail food establishments to provide consumers with more nutritional information about the foods they eat outside of the home. The rules are required by the 2010 Patient Protection and Affordable Care Act.

i. Food establishments are required to clearly and conspicuously display calorie information for standard items on menus and menu boards, next to the name or price of the item. Seasonal menu items offered for sale as temporary menu items, daily specials, and condiments for general use typically available on a counter or table are exempt from the labeling requirements.

ii. The menu labeling rule also requires covered establishments to provide, upon consumer request and as noted on menus and menu boards, written nutrition information about total calories, total fat, calories from fat, saturated fat, trans fat, cholesterol, sodium, total carbohydrates, fiber, sugars, and protein.

iii. To help consumers understand the significance of the calorie information in the context of a total daily diet, under the rule, menus and menu boards will include the statement:

“2,000 calories a day is used for general nutrition advice, but calorie needs vary.”

iv. To obtain additional information the full rules are available in the Federal Register:

https://www.federalregister.gov/articles/2014/12/01/2014-27833/food-labeling-nutrition-labeling-of-standard-menu-items-in-restaurants-and-similar-retail-food

Food Service Guidelines for Federal Facilities. – See Attachment #7

A. Procedures for Future Price Adjustments/Changes.

Future price adjustments/changes must be submitted with supporting documentation for approval in a spreadsheet format that includes:

1. Any changes to standard menu prices, portions, or items offered for sale shall be submitted to the Contracting Officer’s Representative 30 days in advance. Daily or weekly promotional menu items are excluded.

2. Date of proposed price adjustment.

3. A market basket survey of at least 3 similar non-commercial food facilities in the local area (COR accepted locations).

4. In situations where one or more critical food or supply items have sudden upward price fluctuations due to an “Act-of-God” or other situation considered by the Contractor to be out of its control, the COR/CO are to be contacted with a request for a temporary surcharge or menu change. Once the subject item cost has stabilized, the former approved price is to be reestablished or the item returned the menu as specified.

If the price change/adjustment is accepted by the COR/CO, a notice to the customers is then created by the Contractor and posted in prominent locations at least 14 working days prior to the on-site implementation. Every effort will be made by the COR to reach consensus on the final price adjustment within 45 days.

It should be noted that the GSA’s expectation for pricing menu items be less than regional pricing of similar commercial facilities by a minimum of 10% due to the Government providing a fully furnished facility and not charging rent or utilities.

B. Equipment and Utensils Furnished by the Contractor.

1. All required Contractor equipment and utensils (sample list below) shall be provided by the Contractor who shall replace such equipment and utensils when necessary. Equipment and utensils provided by the Contractor shall be of a quality in keeping with that provided by the Government.

Sample items expected to be provided by Contactor:

Can Openers Storage Containers Condiment Dispensers Napkin Dispensers Office Furniture Steam table pans Utensils and kitchenware Merchandising Equipment Safe Machines - office Scales, food preparation Menu boards Electronic menu boards and electronic customer communication systems Sharpeners China (as required) Glassware (as required) Silverware (as required) Trash receptacles Trays Telephone POS System including credit card/debit card system Necessary communication lines for POS, telephone, and computer Computer system and necessary software Station signage All other kitchen smallwares/equipment to meet contract requirements

2. Equipment deemed necessary by the Contractor for the execution of proposed food programs and/or concepts shall be provided and installed by the Contractor at no cost to the Government. Contractor provided equipment shall be subject to CO approval.

3. The Contractor shall provide “Green” disposable products including products that are petroleum-free, contain post-consumer recycled content and processed chlorine free. All disposable products must be “compostable” and compatible with the recycling/compost system that will be or is in use within the building. The use of disposable products (including plates, cups, bowls and etc.) constructed of Polystyrene Foam is prohibited.

4. The Contractor shall provide complete Point of Sale (POS) system to include the acceptance of patron’s use of credit and debit cards in an expeditious manner at cafeteria. A pre-paid debit card system and a self-checkout system are highly encouraged. Pre-ordering and paying for selected menu items via web or e-mail is encouraged to speed customer processing.

5. Trash receptacles shall be of hard non-toxic plastic material. Single service compostable liners shall be used in conjunction with these receptacles. All trash containers will be provided with self-closing tops.

6. Contractor should maintain a physical inventory of all Contractor owned equipment on site. All Contractor owned equipment shall remain the property of the Contractor throughout the contract term and be repaired or replaced in a timely manner at no cost to the Government.

7. All items provided by the Contractor shall be of good quality, suitable for the purpose of its intended use, and consistent with the quality of the various items provided by the Government and meeting current business and industry standards.

8. Contractor shall provide informational display or electronic boards at recycling/trash stations that will identify material and instruct customers to sort recyclable and/or compostable material from general waste material.

C. Sanitation and Quality.

1. The Contractor shall serve quality food under clean and sanitary conditions in accordance with the provisions and recommendations contained in the most recently published Food Code, U.S. Public Health Service publication. All foods served shall be wholesome and free from spoilage, free from adulteration and misbranding, and safe for human consumption. Uncooked items, such as fresh fruits, shall be clean and free from blemishes. All foods shall, when served, be attractive in appearance and correct in temperature and consistency.

The minimum specifications the Contractor will use as a guide when purchasing food products are:

• Meat Beef U.S. Department of Agriculture (USDA) Choice Pork USDA Number 1 Veal USDA Select and Choice Lamb USDA Choice Poultry USDA Grade “A” for all graded fresh or frozen poultry and poultry products as a minimum specification

• Seafood Frozen Fish Monterey Bay Aquarium’s Seafood Watch guidelines Fresh Fish Monterey Bay Aquarium’s Seafood Watch guidelines

• Dairy Eggs Fresh USDA or State Grade “A” Butter USDA Grade “A” (92) Score Cheese USDA Grade “A” for all graded cheeses Milk and milk products USDA Grade “A” Fresh Soy products FDA guidelines Produce USDA Grade “A” Dry Stores Grade “A” Fancy Canned goods Grade “A” Fancy

Products containing high fructose corn syrup, modified corn starch, and other similar additives, as well as products including preservatives, are highly discouraged from wholesale ingredients to be incorporated in menu items that will be prepared onsite.

Products purchased must meet the sodium level recommended in the 2010 and all subsequent revisions of U.S. Dietary Guidelines for Americans. If such products are not available in the marketplace, alternative products should be used and may include fresh prepared products.

Freshly prepared menu items (soups, entrees, side dishes, salads and etc.) are highly desirable.

These are minimum specifications for sanitation and quality. Offeror may propose additional and higher standards that meet the goals of providing an environmentally sustainable, healthy cafeteria for Café customers.

2. The most recently published Food Code, U.S. Public Health Service publication and all local codes and regulations relating to food service sanitation and procedures shall be adhered to by the Contractor.

3. The Contractor is to develop a Hazard Analysis and Critical Control Point (HACCP) plan as required by Health Department. A copy is to be available on site for COR review.

4. Material Safety Data Sheets (MSDS) shall be onsite prior to the start date of the contract and remain updated on site.

5. The Government requires that a certified food handler (as required by Health Department) to be on the premises during all operating hours.

6. Any suspected outbreak of illness, whether involving employees or visitors, is to be reported immediately to the EOP and COR and to a public health consultant. A suspected outbreak of human illness results when two or more persons have common symptoms that could be associated with contaminated water or food sources or other adverse environmental conditions.

D. Personnel and Supervision.

1. The Contractor shall employ sufficient professional personnel to maintain sanitary conditions and satisfactory service which will ensure prompt and efficient service. All employees must be sober, conscientious, neat, and courteous. All employees assigned by the Contractor to perform work under this cafeteria contract must be physically able to do their assigned work and shall be free from communicable diseases.

It is recommended that all Contractor personnel be able to communicate with patrons. The Contractor must provide training to employees to ensure competent performance in all areas associated with these contracted services.

2. The Contractor is required to provide a professional, full-time, qualified food service Manager at the facility. The manager will be subject to the approval of the GSA. The Contractor's manager will be delegated the authority, and shall be able to effectively manage the day-to-day operation of the cafeteria relative to supervision of personnel and training, execution of the Contractor’s RFP response, menu planning, purchasing, cost control, sanitation, and customer satisfaction, etc. The manager must be onsite when the cafeteria is open for the entirety of this contract. The Contractor's manager will be replaced, on 30 days’ notice, upon request of the COR.

A representative of the Contractor leadership, such as a District Manager, regional director, Regional Vice president and or Vice president shall visit the facility periodically and adjust or respond to significant matters requiring attention upon 48 hours’ notice from the Government to facilitate feedback or concerns.

Contractor should establish an online or e-mail customer feedback program with comments being sent directly to the on-site manager and the GSA COR. The establishment of this program will be coordinated with the EOP. The on-site manager will monitor daily the customer comments and/or complaints received via such program and respond appropriately.

3. Always while on duty, the Contractor's employees shall wear a distinctive professional looking uniform that displays the company logo, wear a hair net and or other suitable head covering, appropriate gloves while handling food and a legible name badge as a means of identification at all times while they are in the building.

4. The Contractor must provide security cleared (HSPD-12) trained relief personnel (management and hourly) to substitute for the regular employees when they are absent (scheduled or unscheduled) in order that a high-quality food service operation will be maintained with consistently of standards at all times.

5. The Contractor shall require the employees to comply with such instructions pertaining to conduct and building regulations as are in effect for the control of persons in the building, or as may be issued for that purpose by Government representatives.

6. The Contractor is required to schedule an employee training programs that will continue for the duration of this contract and any extensions thereof, to ensure that their employees perform their jobs with the highest standards of efficiency, customer service and sanitation excellence.

Contractor must keep on site a record copy of training including topics, employee attendance records and subject matter reviewed for all employees. GSA and the EOP personnel are to be invited to attend training sessions

7. All articles found by the Contractor, the Contractor's agents or employees, or by patrons and given to the Contractor shall be turned in to the front entrance security desk as lost and found items. Contractor is to post signage to notify customers of lost and found location.

E. Recycling.

1. The Contractor shall participate and integrate with the Building’s recycling program (i.e., cardboard, aluminum, metal cans, plastic, glass, etc.) operated by GSA or EOP in the building. The Contractor is responsible to collect and transport recyclables to the loading dock.

2. Currently, composting is not available at the facility. However, the following roles and responsibilities will apply when applicable: The Government shall provide the composting-collection bins and service. Contractor shall make collections from each bin in the dining area as needed during and after food service periods, at a minimum, at least once each day. The Contractor is responsible to collect compostable material from the kitchen and transport all collected composting material to the loading dock.

GSA shall store and arrange for pickup of any materials to be composted. The GSA, in conjunction with the Contractor, shall encourage and educate the customer on the composting program and necessary sorting of customer’s materials.

3. The Contractor is responsible to collect, store and recycle grease and cooking oils. The containers and surrounding space are to be kept clean and orderly by the Contractor. The Government shall be responsible for the proper storage and marking of containers of grease and cooking oils. The kitchen grease will be collected in containers that are waterproof, vermin-proof, covered with working lids, and well-labeled to indicate what should be deposited in the container.

F. Preventive Maintenance

1. The Government shall perform preventive maintenance on all Government-owned equipment. Contractor shall perform a preventive maintenance on all Contractor provided equipment. In the event the Contractor does not have a maintenance department or qualified maintenance personnel, the Contractor is required to contract with a qualified equipment maintenance source.

2. The preventive maintenance will be in accordance with the manufacturer's suggested maintenance guide for each individual piece of equipment. The preventative maintenance shall be performed no less than quarterly per calendar year.

3. If the Contractor fails to perform or follow proper operation or cleaning of Government owned equipment, the CO has the right to obtain the services of a recognized maintenance company and bill the Contractor for the cost of such services. The Contractor will be responsible for all equipment PM costs due to improper use, vandalism, or abuse by Contractor employees.

G. Repairs

The Contractor shall continuously maintain in a satisfactory condition, all equipment and utensils used under the contract, The GSA shall be responsible for the repair cost (material, parts, and labor) of each Government-owned equipment

H. Equipment Replacement

GSA shall be responsible for the replacement (material, parts and labor) of all Government-owned equipment. The Contractor is responsible for government equipment replacement in the event of Contractor noted negligence, abuse, or vandalism.

I. Cleaning and Janitorial Services

1. The Contractor agrees to furnish all labor, supplies, materials, equipment, and supervision sufficient to maintain the cafeteria areas and foodservice equipment (i.e., visible hoods, hood filters and/or water wash down system, water wash detergent, etc.) within its areas of responsibility in a clean, orderly, and sanitary condition, In connection with the performance of this contract, the Contractor shall not use any material which the Government solely determines would be unsuitable for the purpose, or harmful to the surfaces to which it is applied. The Contractor shall maintain Safety Data Sheets (SDS) for all cleaning/janitorial materials utilized. The use of pressure washing is prohibited as a cleaning method to prevent “potential” damage to spaces below the cafeteria.

2. The Contractor shall maintain the Serving areas flooring in a clean condition and spillage free during service hours. GSA shall be responsible for daily cleaning of all serving area floors that are considered “public areas” and a periodic deep cleaning and maintenance of serving area flooring as necessary.

3. The GSA shall maintain the cafeteria dining room area flooring/carpet in a clean condition and spillage free during service hours and thereafter for both locations at NEOB and EEOB.

4. The GSA will be responsible for the maintaining and cleaning dining room equipment including but not limited to, tables, tabletops and bases, chairs, booths, counters, dining tray carts and collection stations. The Contractor will be responsible for removing trash, recycling and compostable material (if applicable) from the dining room collection stations during and after breakfast and lunch service periods.

5. The Contractor will be responsible for the cleaning and maintenance of the entire kitchen areas, serving lines and areas behind serving stations.

6. It is the responsibility of the Contractor to keep building areas and items utilized by the Contractor in a clean and sanitary condition, including but not limited to: walls, ceilings (excluding Building heating ventilation and air conditioning louvers, lighting fixtures or other building equipment that is part of a general building mechanical system), floor drains, kitchen, Servery, storage areas, et al. The Contractor shall immediately notify the building manager and GSA if any of the systems that are to be maintained by the GSA require service (i.e.: fire extinguishers, grease trap, ventilation system, ceiling tiles, lighting etc.).

7. The Contractor will be responsible for complying with GS-42 Green Seal Environmental Standard for Cleaning Services during the term of this contract.

For program details and additional information on Green Seal or any of its programs please contact www.greenseal.org.

8. Failure to keep any of the facilities that are the responsibility of the Contractor in a clean and sanitary condition satisfactory to the Contracting Officer or the Contracting Officer's Representative may result in the following:

i. At The direction of the Contracting Officer the Contracting Officer's Representative may have the facility cleaned by other means and the cost of such work charged to the Contractor.

No work shall be performed on weekends or Federal holidays, without prior approval of the Building Manager and Contracting Officer or the Contracting Officer Representative.

J. Security Areas.

The Contractor shall be responsible for the security of all areas under the jurisdiction of the Contractor. Designated employees shall have the responsibility for determining that all equipment has been turned off, that windows are closed, lights and fans turned off, and doors locked when the cafeteria is closed. This should be provided in a daily report to the Guard Office upon leaving the building. A key shall be available for emergency use in the building security office.

K. Hazardous Conditions.

The Contractor shall be responsible for identification, the prevention of, or cleanup of, unsanitary or hazardous conditions that are dangerous to anyone using the food facility to include any portion of the facility that is under the jurisdiction of the Contractor. The Contractor will adhere to guidance and direction from the designated safety representative to ensure the safety of employees in the facility

1. Hazardous Conditions: The Contractor is responsible for identifying any hazardous conditions that may develop in the space assigned to him and shall immediately notify the COR of the condition. The Government does not warrant or guarantee that no other possible safety hazards exist.

2. Compliance with OSHA: Compliance with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of Contractor employees and subcontractor employees performing the requirements defined in this specification is exclusively the obligation of the Contractor. The Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements.

L. Liability.

The Government shall not be held responsible in any way for damage or loss occasioned by fire, theft, accident, or otherwise to the Contractor's stored supplies, materials, or equipment, or to the employees' personal property. The Government shall not be held responsible in any way for negligence or accidents involving Contractors, Contractor’s on-site vendors, or any other entity conducting business with the Contractor.

Any personal injury or physical damage to the building or equipment resulting from fire or other causes shall be reported to the Building Manager immediately.

M. Occupant Emergency Program.

All Contractor employees shall be organized and trained to participate in Fire, Shelter in Place (SIP) and drills including the reporting of fires. This shall be accomplished with the cooperation of the Designated Representative and the Occupant Emergency Plan. A copy of this plan is available through the Designated Representative. Upon activation of the Occupant Emergency Plan, the Contractor will immediately cease all operations and comply with instructions given by the designated safety representative.

N. Reporting Requirements.

1. Monthly (or four week) Operating Statements:

The Contractor shall furnish copies of the monthly (or four week) profit and loss operating statement to the COR within twenty (20) days after the end of the monthly (or four week) accounting period. The Contractor shall not under any circumstances make changes, adjustments or escrow funds that are not included in the monthly operating statement that is provided to GSA unless this action is discussed and approved by the CO.

The Contracting Officer (CO) or representatives shall, as required and necessary, examine and audit all phases of the financial operation of the food services provided by the Contractor.

On a monthly basis, the Contractor is also required to provide the following information relating to patronage and sales for each location:

Reporting Period: Month/Year Revenue Days: #

2. Contractor certification of end-of-fiscal year statement:

Contractor shall certify their end-of-fiscal-year profit/loss statements for submission to the COR no later than 90 days after end of each fiscal year.

3. Equipment records:

The Contractor shall provide GSA with a full inventory of all Government-owned equipment on location provided for the Contractor use at the contract start date. The Contractor shall provide the inventory list of all Contractor provided equipment, within 30 days of the contract start date, to the COR. During the term of this contract the Contractor has the responsibility to properly track all additions, replacements, and removals of Government owned equipment or Contractor provided equipment within the facility and report changes to GSA COR.

O. Operating Expenses.

1. The Contractor is permitted to incur the usual type of operating expenses for cafeteria services as detailed in section below. Expenses listed under Other Costs must be detailed by Contractor. Operating expenses are the actual net costs after deduction of trade discounts, cash discounts, rebates, etc., which accrue or which the Contractor becomes obligated to pay because of operations under the contract.

2. The following are not allowable as operating expenses under the terms of the contract, but are to be recovered as part of the administrative expense or General Overhead in an amount not to exceed 4.0% of sales:

a. computations and disbursements of employee salaries.

b. Wages and salaries of home-office employees and general administrative, executive, and management officials for general supervision of the contract.

c. Wages and salaries of home-office employees and general administrative, executive, and Payroll management officials for opening expenses at startup of the contract.

d. Accounting expenses, including costs of preparing financial reports.

e. Supervision of facilities by Contractor's home office personnel.

f. Other wages and salaries to the extent that they exceed those normally paid for similar work in the locality, unless approved by the CO.

g. Home Office management costs, such as DM management, overhead, transportation of management personnel, and any other indirect management costs, as related to this contract.

h. Repairs necessary as the result of negligence of the Contractor or his employees.

i. Home office Payment for forms and other supplies or stationery.

j. Depreciation (unless project/investment is approved by CO or COR)

k. Corporate staff costs including marketers, dieticians, chefs, trainers etc.

P. Energy Conservation Guidelines.

The Contractor shall be responsible for securing lights and cafeteria/kitchen equipment during periods of non-active operations that are not essential for safety, security or sanitation. If such items are not secured, the CO can invoice Contractor for energy used. Energy audits maybe conducted at random during and after operating hours to ensure Contractor adherence to sound energy conservation practices, which shall include usage and conservation of water and energy. The Contractor is to purchase and use Energy Star (energystar.gov) equipment in the performance of this contract.

Q. Telephone and Computer Systems.

The Contractor is responsible to install, connect with and pay for the telephone system directly with the provider, necessary hardware/software and other computer connections/lines etc. as needed to fulfill obligations under this contract. The Contractor must coordinate the installation of all telephone and computer lines with GSA Building Management team.

R. Building Space

1. Space Modifications: The Contractor shall secure written permission from the COR and Government prior to performing any physical modification of the building space provided for his use. In addition, the Contractor must provide all construction documentation including project timeline, estimated cost, if any, describing in detail the modification requested prior to proceeding with the work.

2. Returned Space: The Contractor shall exercise reasonable care in the use of space and Government-owned equipment, and, upon contract termination, the Contractor will yield such space and equipment in as good condition as when received, except for ordinary wear and tear, and damage or destruction beyond the Contractor's control and not due to the Contractor's fault or negligence.

3. Contractor owned-equipment: Any equipment owned and/or provided by Contractor (excluding smallwares) shall become property of the Government at termination/conclusion of the contract unless the Contractor returns the space to its original condition at no cost to the Government or as determined at the sole discretion of the CO.

5. Continuity of Operations/Suspension of Work

The Contractor shall recognize that services covered by this contract are vital to the successful accomplishment of the Government’s mission. The Contractor shall maintain continuity of services, without interruption, throughout the entire term of the contract according to the terms set forth herein. If the Government has a delayed opening or early closing the Contractor shall follow the official OPM guidelines and is permitted to open late (i.e., from the time the cafeteria is scheduled to open the cafeteria will open two hours late if OPM declares a two (2) hour late arrival policy for Government…