RFP 40DHHS-S1662 CCBHC.docx

STATE OF NEVADA

DEPARTMENT OF ADMINISTRATION

Purchasing Division 515 East Musser Street, Suite 300 │ Carson City, NV 89701 Phone: 775-684-0170 │ Fax: 775-684-0188

Request for Proposal: 40DHHS-S1662

For

Certified Community Behavioral Healthcare Centers – Quality Incentive Payments

Release Date: July 30, 2021

Deadline for Submission and Opening Date and Time: September 2, 2021 @ 2:00 PM

Refer to Section 9, RFP Timeline for the complete RFP schedule

For additional information, please contact:

Ryan Vradenburg, Purchasing Officer II

State of Nevada, Purchasing Division

515 E. Musser Street, Suite 300

Carson City, NV 89701

Phone: 775-684-0197

Email address: rvradenburg@admin.nv.gov

Refer to Section 11 for instructions on submitting proposals

VENDOR INFORMATION SHEET FOR RFP 40DHHS-S1662

Vendor Shall:

A) Provide all requested information in the space provided next to each numbered question. The information provided in Sections V1 through V3 shall be used for development of the contract;

B) Type or print responses; and

C) Include this Vendor Information Sheet in Section III of the Technical Proposal.

Street Address:

City, State, Zip Code:

Telephone:

Fax:

Toll Free:

including address if different than above

Name:

Title:

Address:

Email Address:

Telephone Number:

Fax:

Name:

Title:

TABLE OF CONTENTS

Following Attachments are available within NevadaEPro.com on the Attachments Tab of bid solicitation 40DHHS-S1662 for review and completion.

CONFIDENTIALITY AND CERTIFICATION OF INDEMNIFICATION

VENDOR CERTIFICATIONS

STANDARD CONTRACT FORM for reference only

INSURANCE SCHEDULE FOR RFQ 40DHHS-S1662

REFERENCE QUESTIONNAIRE

PROPOSED STAFF RESUME

COST SCHEDULE

REQUIREMENTS MATRIX

SAMPLE DELIVERABLE SIGN-OFF for reference only

LIQUIDATED DAMAGES

DHCFP BUSINESS ASSOCIATE ADDENDUM

SURVEYS – ADULT, YOUTH, PARENT/CHILD

CCBHC MEASURES TECHNICAL MANUAL

Prospective vendors are advised to review Nevada’s ethical standards requirements, including but not limited to NRS 281A, NRS 333.800, and NAC 333.155.

All applicable Nevada Revised Statutes (NRS) and Nevada Administrative Code (NAC) documentation can be found at: www.leg.state.nv.us.

PROJECT OVERVIEW

The State of Nevada, Purchasing Division, on behalf of the Nevada Department of Health and Human Services (DHHS), Division of Healthcare Financing and Policy (DHCFP) is seeking proposals from qualified Vendors that have experience and expertise to provide Certified Community Behavioral Healthcare Centers (CCBHCs) with a robust user-friendly data collection system process that features a ‘help’ component to easily navigate on a daily basis. The system will notify staff of needed tasks, timelines, and schedules based upon set criterion of information and matched with policy data. All rules will be mapped to match the CCBHC State and Federal policy requirements. The resulting contract shall be for an initial contract term of four (4) years, subject to Board of Examiners (BOE) approval.

This RFP requires Vendors to perform the following functions:

· Quality Incentive Payment (QIP) Calculations utilizing the 21 quality measures.

· Timely calculation of those measure as defined by Federal and State statutes.

· CCBHC data extraction to complete the dashboards with data points to be include the 21 measures and to correspond with the State CCBHC dashboards. Vendor to provide analysis including recommendations and corrections. The twenty-one (21) measures can be found in the Attachment CCBHC Technical Manual.

· Data from providers to show the shadow billed codes in the provider Electronic Health Records (EHR) system.

· Date deadlines noted in the statues. This date will vary by provider depending on the fiscal year followed.

· Incorporation of the Customer Satisfaction Surveys and results with web based completion.

GOALS AND OBJECTIVES

The goals of the CCBHC data project include:

Ensuring that the CCBHCs have accurate data for the calculations of the QIP, shadow billing, demographic, and session data.

Generating a cost savings when applying the formula to the data subsets, accurate calculations are needed to ensure that the State is not overpaying.

Implementing a Client portal for the satisfaction survey completion.

At minimum, the CCBHC project will:

Improve efficiencies through streamlined reporting processes, reducing the administrative burden to the State, DHCFP, DPBH and providers. Direct collaboration with individual agencies is required.

Consider current best practices for these activities; and

Comply with HIPAA privacy and security law (as defined in Section 3009 of the Public Health Service Act), and any other State or Federal regulation.

The objective of this procurement is to conduct the CCBHC project in accordance with Federal and State laws. The Federal and State laws that pertain to the requirements of this RFP include, without limitation and incorporating any updates or changes in requirements at no additional cost to the state during the life of the project, the following:

Nevada State Plan for CCBHC DHCFP shall own rights to the data Extraction of the data shall be provided at no additional fees QIP Methodology documentation as noted in the State guidelines:

http://dpbh.nv.gov/uploadedFiles/dpbhnvgov/content/Reg/CCBHC/QualityImprovementIncentivePayment(QIP)Methodology.pdf

The CCBHC project will be operated in accordance with DHCFP policies and procedures, as well as Federal and State statutes and regulations, including but not limited to, the following Federal-specific RFP/contract requirements:

45 CFR 95.615 – Access to systems & records given by the State to DHHS (CMS);

45 CFR 95.617 – Software and Ownership Rights;

42 CFR 434 – General [Medicaid] Contract & Subcontract Requirements;

45 CFR 74 – Uniform Administrative Requirements for Awards and Subawards to Institutions of Higher Education, Hospitals, Other Non-Profit Organizations, and Commercial Organizations and Certain Grants and Agreements with States, Local Governments and Indian Tribal Governments;

45 CFR 75 – Uniform Administrative Requirements, Cost Principles, and Audit Requirements for HHS Awards;

45 CFR 95 – General Administration Grant Programs (Public Assistance, Medical Assistance, and State Children’s Health Insurance Programs);

45 CFR 170 – Health Information Technology Standards, Implementation Specifications, and Certification Criteria and Certification Programs for Health Information Technology;

42 CFR 431, Subpart F – Safeguarding Information on Applicants and Beneficiaries;

NRS 239B.010 – Request by agency of State or political subdivision for information on certain persons from Federal Bureau of Investigation; and

NRS 422.290 – Custody, Use, Preservation, and Confidentiality of Records, Files and Communications Concerning Applicants for and Recipients of Public Assistance or Assistance Pursuant to Children’s Health Insurance Program.

If deemed applicable by DHCFP, the awarded Vendor shall also adhere to the following federal regulation:

45 CFR 95.626 – Independent Verification and Validation

Vendor’s processes for the CCBHC project must not conflict with State or Federal law or procedure, nor with other programs operated by DHCFP.

Vendor must ensure that all existing and new requirements of the State Medicaid Manual and other State and Federal rules and regulations are met.

Sole authority to establish or interpret policy and its applications to this RFP resides with the State. The Contractor may not make any limitations, exclusions, or changes in scope of work, any changes in definition or interpretation of terms; or any changes in the administration of the contract related to the scope of work, without the express, prior written direction or approval of DHCFP.

Vendor shall be always prepared to recruit and maintain highly qualified staff for each activity arising because of this RFP. The number of staff employed by Vendor shall be sufficient to handle the workload.

BACKGROUND

PROJECT

In 2014, the Protecting Access to Medicare Act (H.R. 4302) passed in Congress. Section 223 of this legislation establishes the CCBHC program to improve mental health services in select states. It establishes clear definitions and service guidelines for CCBHCs, creating a common definition for high quality, accessible, and comprehensive care. It also outlines two new payment models to improve reimbursements by using costs of services provided rather than fee schedules. The original legislation earmarked $1.1 billion for the community behavioral health care system. For Nevada this began the process of the demonstration project with implementation of the first cohort of three providers. Six additional providers were added since that time.

For more detailed information about how Nevada administers the CCBHC program, please see the Medicaid State Plan and Medicaid Chapter 2700.

State Plan:

http://dhcfp.nv.gov/Resources/AdminSupport/Manuals/MSP/MSPHome/.

Chapter 2700:

http://dhcfp.nv.gov/uploadedFiles/dhcfpnvgov/content/Resources/AdminSupport/Manuals/MSM/C2700/MSM_Ch_2700_20_01_28_ADA.pdf

CCBHC Technical Manual (RFP Attachment in NevadaEpro.com)

DHCFP works in partnership with the Division of Public and Behavioral Health (DPBH) which provides certification for and completes the public health services for biostatics and epidemiology, health statistics, planning and emergency response, consumer health protection, and facility licensing with Health Care Quality and Compliance (HCQC) and adult and rural mental health services.

AGENCY

Nevada DHHS is the single state agency responsible for administering or supervising the administration of the Medicaid program under Title XIX and Children’s Health Insurance Program (CHIP) under Title XXI of the Social Security Act. As the single State Agency, the Director of DHHS has the authority to make commitments with the federal government on behalf of Nevada. The Director is appointed by, and reports to, the Governor.

DHCFP administers the Medicaid and Nevada Check Up state plans, including the rates and medical benefit plans. DHCFP manages the FFS benefit plan, the Managed Care Organizations (MCO), program compliance activities, and the program’s budget and fiscal operations.

Enrollment:

Nevada Medicaid Fee for Service (FFS)

Nevada’s Medicaid program currently operates with three MCOs, in addition to a traditional FFS population.

Enrollment information as of November 2020 is as follows:

FFS – Approximately 208,988 members MCO – Approximately 582,720 members

DHCFP has approximately 270 staff with offices in Carson City, Las Vegas, Reno, and Elko.

DHCFP works in partnership with the Centers for Medicare & Medicaid Services (CMS) to assist in providing quality medical care for eligible individuals and families with low incomes and limited resources. Services are provided through a combination of traditional FFS provider networks and managed care. Nevada Check-up, the State’s CHIP, is included.

CONCURRENT IMPACTS/PROJECTS

Reduce administrative barriers for providers, thus improving ease of use and provider satisfaction with the program; this strengthens the provider network and reduces access to care challenges.

Increase worker efficiencies through automated workflow processing.

Reduce time and effort to make changes throughout the EHR system by maximizing use of configurations and reducing custom code that requires programming effort to change; and Reduce implementation costs and risks by leveraging current assets.

Vendor to work with the DHCFP Data Analytics and Each Managed Care Organization as needed to extract information.

CURRENT COMPUTING ENVIRONMENT

DHCFP closely aligns its Medicaid technology and computing environment with CMS Standards and Conditions. DHCFP has adopted a modular, flexible approach to systems development, including the use of open interfaces and exposed application programming interfaces (API) when DHCFP goes live; the separation of business rules from core programming; and the availability of business rules in both human and machine-readable formats.

The commitment to formal system development methodology and open, reusable system architecture is extremely important to ensure that DHCFP can more easily change and maintain systems, as well as integrate and interoperate with a clinical and administrative ecosystem designed to deliver person-centric services and benefits. This approach enables DHCFP the ability to meet current business objectives and provide a platform to support the evolving complexities of programs and recipient populations served by DHCFP more effectively.

PROJECT SOFTWARE

All software used for project management shall be approved by the State. Current desktop tools utilized by DHCFP include:

Microsoft Project;

Microsoft Visio; and

Microsoft Office 365 Suite, to include Microsoft Teams.

If the application software is not public domain, Vendor shall provide a licensing strategy. Vendor shall provide all licenses and formal training for all users as applicable.

Access to a Data Visualization software

DEVELOPMENT SOFTWARE

All proposed software used in the design, development, testing and implementation of the deliverables outlined in this RFP shall be approved by the State.

If the application software is not public domain, the awarded vendor shall provide a licensing strategy.

The State is currently using the following development software:

Adobe Power BI Pro Visual Studio Power Automate

There are ten (10) CCBHC agencies, licenses up to 50 for those agency staff.

Customer Satisfaction Survey would not require license just recipient input.

Modernize the current fill in survey format to incorporate online completion.

STATE RESOURCES

The following paragraphs describe the resources the State has committed to this project.

Project Sponsor

The DHCFP is the project sponsor. All project activities shall be conducted under the authority of the DHCFP.

Project Manager

A Project Manager has been appointed to coordinate the activities of all individuals and organizations involved in the project. The Project Manager shall provide on-going daily direction and oversight to the State project staff and the contractor and report progress and problems to the Steering Committee. The Project Manager shall coordinate all organizations involved in the project and ensure resource requirements are identified and addressed. The Project Manager sets priorities when choices of alternatives are required.

State Project Staff

Vendor is expected to work closely with DHCFP Social Services Program Specialist, and other DHCFP staff assigned to this project. The designated DHCFP Social Services Program Specialist is Vendor’s single point of contact for the TPL Services program.

State project staff shall be available to attend meetings, interviews and assist assigned staff in reviewing functions with the awarded vendor.

State project staff shall be assigned to the project on an as-needed basis, as determined by project and technical management to represent the various functional and technical areas.

State project staff shall report to the Project Manager who shall act as a conduit to the awarded vendor.

Vendor is responsible for communicating all Contract issues to the designated DHCFP Contract Manager as the single point of contact for the Contract.

The projected start of the Contract resulting from this RFP and shall be scalable and flexible so it can be adapted as needed through the life of the Contract.

Vendor shall make its staff available to meet with DHCFP staff on a regular basis, as agreed upon by DHCFP, to review reports and all other obligations under the Contract resulting from this RFP. Vendor shall provide meeting scheduling, agendas, and minutes.

Vendor shall develop and maintain a final organization chart that includes all staff resources that will be assigned to all components of the Contract resulting from this RFP to be approved by the Agency prior to implementation by Vendor.

Vendor shall assign the following key personnel to each activity resulting from this RFP, at minimum:

Project Manager Implementation Lead Technical Lead Additional Individual Team Members as needed to support the project deadlines.

Quality Assurance (QA) Monitor DHCFP has approval of all Key personnel to be placed on or removed from the project.

DHCFP may request removal if we find an individual insufficient.

DHCFP project staff shall be available to attend meetings and assist in reviewing functions with the awarded Vendor. The Vendor will endeavor to seek consensus in offering a variety of meeting times and formats as needed.

DHCFP project staff shall be assigned to the project on an as-needed basis, as determined by project and technical management to represent the various functional and technical areas.

DHCFP project staff shall report to DHCFP Social Services Program Specialist who shall act as a conduit to the awarded vendor.

A QA Monitor may be utilized and shall act as technical assistant to the project. The QA monitor shall report to DHCFP Social Services Program Specialist. The major functions may include, but are not limited to:

Review of project tasks;

Validation of results;

Provide recommendations, as required;

Review deliverables; and Project plan monitoring.

Quality Assurance Monitor

A Quality Assurance (QA) monitor may be utilized and shall act as technical assistant to the State. The QA monitor shall report to the State Project Manager. Major functions shall include, but not be limited to the following.

Review of project tasks;

Validation of results;

Provide recommendations, as required;

Review of deliverables; and

Project plan monitoring.

SYSTEM REQUIREMENTS

VENDOR RESPONSE TO SYSTEM REQUIREMENTS

Vendors shall explain in sufficient detail how the vendor shall satisfy the DHCFP project requirements described below and in Attachment Requirements Matrix. If subcontractors shall be used for any of the tasks, vendors shall indicate what tasks and the percentage of time subcontractor(s) shall spend on those tasks.

COMPUTING PLATFORM

Vendor shall operate within Nevada’s current and future LAN/WAN network architecture in accordance with performance standards established by the State. Nevada’s current LAN/WAN network architecture information and associated performance standards are presented in the Procurement Library.

Vendor’s telecommunications/data communications network must be compatible with State security standards and general compatibility or be able to interface with state platforms and interconnections unless there are mutually agreed upon exceptions.

TECHNICAL REQUIREMENTS

Vendors shall explain in sufficient detail how the vendor shall satisfy the DHCFP project requirements described in Attachment Requirements Matrix.

FUNCTIONAL REQUIREMENTS

Vendors shall explain in sufficient detail how the vendor shall satisfy the DHCFP project requirements described in Attachment Requirements Matrix.

SECURITY STANDARDS

System shall meet or exceed all applicable Nevada Revised Statutes (NRS), Nevada Administrative Code (NAC), State Information Security Program Policy, and State and Department Security Standards related to the product or service being required/provided.

REQUIREMENTS MATRIX

Vendor shall:

Present the platform requirements for efficient operation of the system;

Review the requirements matrix carefully to ensure that the proposed system design addresses all of the requirements;

Tie each data element/function to the vendor’s project plan by task number; and

Respond to all the requirements by properly coding and indicating how the requirement is satisfied. The proposed costs and project plan shall reflect the effort needed to satisfy the requirements.

Identify, for each of the system requirements identified in the requirements matrix, whether it is:

Identify whether each requirement is in the firm fixed price included within the cost proposal.

Describe how the proposed system meets the requirements specified within this RFP.

SCOPE OF WORK

The scope of work is broken down into objectives, activities, and deliverables. The tasks and activities within this section are not necessarily listed in the order that they shall be completed. Vendors shall reflect within their proposal and preliminary project plan their recommended approach to scheduling and accomplishing all tasks and activities identified within this RFP.

All tasks performed by the awarded vendor may be reviewed by the QA monitor as well as State staff.

VENDOR RESPONSE TO SCOPE OF WORK

Within the proposal, vendors shall provide information regarding their approach to meeting the requirements described within Sections 4.4 through 4.5.

If subcontractors shall be used for any of the tasks, vendors shall indicate what tasks and the percentage of time subcontractor(s) shall spend on those tasks.

Vendor's response shall be limited to no more than five (5) pages per task not including appendices, samples and/or exhibits.

DELIVERABLE SUBMISSION AND REVIEW PROCESS

Once the detailed project plan is approved by the State, the following sections detail the process for submission and review of deliverables during the life of the project/contract.

General

The contractor shall provide one (1) master (both hard and soft copies) of each written deliverable to the appropriate State Project Manager as identified in the contract.

Once a deliverable is approved and accepted by the State, the contractor shall provide an electronic copy. The State may, at its discretion, waive this requirement for a particular deliverable.

The electronic copy shall be provided in software currently utilized by the agency or provided by the contractor.

Deliverables shall be evaluated by the State utilizing mutually agreed to acceptance/exit criteria.

Deliverable Submission

Prior to development and submission of each contract deliverable, a summary document containing a description of the format and content of each deliverable shall be delivered to the State Project Manager for review and approval. The summary document shall contain, at a minimum, the following:

Cover letter;

Table of Contents with a brief description of the content of each section;

Anticipated number of pages; and

Identification of appendices/exhibits.

The summary document shall contain an approval/rejection section that can be completed by the State. The summary document shall be returned to the contractor within a mutually agreed upon time frame.

Deliverables shall be developed by the contractor according to the approved format and content of the summary document for each specific deliverable.

At a mutually agreed to meeting, on or before the time of delivery to the State, the contractor shall provide a walkthrough of each deliverable.

Deliverables shall be submitted no later than 5:00 p.m., per the approved contract deliverable schedule and shall be accompanied by a deliverable sign-off form (refer to Attachment Sample Project Deliverable Sign Off) with the appropriate sections completed by the contractor.

Deliverable Review

General

The State’s review time begins on the next working day following receipt of the deliverable.

The State’s review time shall be determined by the approved and accepted detailed project plan and the approved contract.

The State has up to five (5) working days to determine if a deliverable is complete and ready for review. Unless otherwise negotiated, this is part of the State’s review time.

Any subsequent deliverable dependent upon the State’s acceptance of a prior deliverable shall not be accepted for review until all issues related to the previous deliverable have been resolved.

Deliverables determined to be incomplete and/or unacceptable for review shall be rejected, not considered delivered and returned to the contractor.

After review of a deliverable, the State shall return to the contractor the project deliverable sign-off form with the deliverable submission and review history section completed.

Accepted

If the deliverable is accepted, the original deliverable sign-off form signed by the appropriate State representatives shall be returned to the contractor.

Once the contractor receives the original deliverable sign-off form, the State can then be invoiced for the deliverable (refer to Section 7, Financial).

Comments/Revisions Requested by the State

If the State has comments and/or revisions to a deliverable, the following shall be provided to the contractor:

The original deliverable sign-off form with an updated entry to the deliverable submission and review history section.

Attached to the deliverable sign-off form shall be a detailed explanation of the revisions to be made and/or a marked up copy of the deliverable.

The State’s first review and return with comments shall be completed within the times specified in the contract.

The contractor shall have five (5) working days, unless otherwise mutually agreed to, for review, acceptance and/or rejection of the State’s comments.

A meeting to resolve outstanding issues shall be completed within three (3) working days after completion of the contractor’s review or a mutually agreed upon time frame.

Agreements made during meetings to resolve issues shall be documented separately.

Once an agreement is reached regarding changes, the contractor shall incorporate them into the deliverable for resubmission to the State.

All changes shall be easily identifiable by the State.

Resubmission of the deliverable shall occur within five (5) working days or a mutually agreed upon time frame of the resolution of any outstanding issues.

The resubmitted deliverable shall be accompanied by the original deliverable sign-off form.

This review process continues until all issues have been resolved within a mutually agreed upon time frame.

During the re-review process, the State may only comment on the original exceptions noted.

All other items not originally commented on are considered to be accepted by the State.

Once all revisions have been accepted, the original deliverable sign-off form signed by the appropriate State representatives shall be returned to the contractor.

The contractor shall provide one (1) updated and complete master paper copy of each deliverable after approval and acceptance by the State.

Once the contractor receives the original deliverable sign-off form, the State can then be invoiced for the deliverable (refer to Section 7, Financial).

Rejected, Not Considered Delivered

If the State considers a deliverable not ready for review, the following shall be returned to the contractor:

The original deliverable sign-off form with an updated entry to the deliverable submission and review history section.

The original deliverable and all copies with a written explanation as to why the deliverable is being rejected, not considered delivered.

The contractor shall have five (5) working days, unless otherwise mutually agreed to, for review, acceptance and/or rejection of the State’s comments.

A meeting to discuss the State’s position regarding the rejection of the deliverable shall be completed within three (3) working days after completion of the contractor’s review or a mutually agreed upon time frame.

Resubmission of the deliverable shall occur within a mutually agreed upon time frame.

The resubmitted deliverable shall be accompanied by the original deliverable sign-off form.

Upon resubmission of the completed deliverable, the State shall follow the steps outlined in Section 4.2.3.2, Accepted, or Section 4.2.3.3, Comments/Revisions Requested by the State.

PROJECT KICK OFF MEETING

A project kick off meeting shall be held with representatives from the State and the contractor after contract approval and prior to work performed. Items to be covered in the kick off meeting shall include, but not be limited to:

Deliverable review process;

Determining format and protocol for project status meetings;

Determining format for project status reports;

Setting the schedule for meetings between representatives from the State and the contractor to develop the detailed project plan;

Defining lines of communication and reporting relationships;

Reviewing the project mission;

Pinpointing high-risk or problem areas; and

Issue resolution process.

PLANNING AND ADMINISTRATION

Objective

The objective of this task is to ensure that adequate planning and project management are dedicated to this project.

Activities

The awarded vendor shall:

Work with the State to provide a detailed project plan with fixed deadlines to include, but not be limited to:

Project schedule including tasks, activities, activity duration, sequencing and dependencies;

Project work plan for each deliverable, including a work breakdown structure;

Completion date of each task;

Project milestones;

Entrance and exit criteria for specific project milestones; and Project organization including a resource plan defining roles and responsibilities for the awarded vendor, subcontractors (if applicable) and State.

Attend and participate in all project related meetings requested by the State at a location to be determined by the State. Attendance may be in person or via teleconferencing, as mutually agreed to by the project team. These meetings shall follow an agenda mutually developed by the awarded vendor and the State. The awarded vendor shall prepare materials or briefings for these meetings as requested by the State. Minutes shall be taken and distributed by State staff within five (5) working days after the meeting. Minutes may be distributed via facsimile or email.

The agenda may include, but not be limited to:

Review and approval of previous meeting minutes;

Contractor project status;

State project status;

Contract status and issues, including resolutions;

Quality Assurance status;

New action items;

Outstanding action items, including resolutions;

Setting of next meeting date; and Other business.

Provide written semi-monthly project status reports delivered to State project management by the third (3rd) working day following the end of each reporting period. The format shall be approved by the State prior to issuance of the first semi-monthly project status report. The first semi-monthly report covers the reporting period from the 1st through the 15th of each month; and the second semi-monthly report covers the reporting period from the 16th through the end of the month. The status reports shall include, but not be limited to the following:

Overall completion status of the project in terms of the State approved project work plan and deliverable schedule;

Accomplishments during the period, including State staff/stakeholders interviewed, meetings held, Joint Application Development (JAD) sessions and conclusions/decisions determined;

Problems encountered and proposed/actual resolutions;

What is to be accomplished during the next reporting period;

Issues that need to be addressed, including contractual;

Quality Assurance status;

Updated MS Project time line showing percentage completed, tasks assigned, completed and remaining;

Identification of schedule slippage and strategy for resolution;

Contractor staff assigned and their location/schedule;

State resources required for activities during the next time period; and Resource allocation percentages including planned versus actual by project milestone.

Develop a comprehensive approach for handling communications with both internal and external audiences. Effective communication is critical to the development of productive relationships with concerned stakeholders. The communication plan shall include, but not be limited to, a plan for generation, documentation, storage, transmission, and disposal of all project information.

Develop a risk management plan to ensure that risks are identified, planned for, analyzed, communicated, and acted upon effectively.

Develop a quality assurance plan including, but not limited to, the methodology for maintaining quality of the code, workmanship, project schedules and subcontractor(s) activities.

Develop a Change Management Plan and Control Procedures and present it to the State for acceptance. This plan shall be used by the vendor and the State in the design, specification, construction, implementation, and support of the system.

Develop a Knowledge Transfer Plan, present the plan to the State, execute the plan and obtain State acceptance before and after the plan is executed. The plan shall include sufficient time and resources to accomplish a full transfer of knowledge to assure that the State can operate the system independently and obtain timely and effective support from the vendor.

The State shall perform a Post Implementation Evaluation Review (PIER) approximately six (6) months after full implementation and State acceptance of all deliverables. The awarded vendor's Project Manager shall be required to participate on site for a period of not to exceed three (3) days.

Deliverables

4.4 PLANNING AND ADMINISTRATION DELIVERABLES

REVIEW TIME

(WORKING DAYS)

NEVADA CERTIFIED COMMUNITY BEHAVIORAL HEALTH CENTERS (CCBHC) QUALITY INCENTIVE PAYMENTS (QIP)

4.5.1 Collect high quality survey data from CCBHCs in Nevada

2. Summarize survey results by “Adult”, “Youth”, and “Parent and Child” surveys and by CCBHC Quality Measures.

3. Convert the current survey to an online system of data collection. See attachments for the survey document.

1. Coordinate the CCBHC Consumer Survey Reporting with all CCBHCs. This is to include the “Adult”, “Youth”, and “Parent and Child” surveys available the states more prominent spoken languages. ADA compliance required.

1. Receive CCBHC Consumer Satisfaction Surveys (CSS) results from State staff quarterly.

1. Summarize survey results by “Adult”, “Youth”, and “Parent and Child” surveys and by CCBHC Quality Measures.

1. Review survey responses from individual facilities for potential errors and assist CCBHCs with technical difficulties.

1. System to receive CSS, compile and create reports.

Quarterly

Initial project within in 6 months of implementation, then quarterly.

Provide CCBHC staff with quarterly report summarizing errors with CSS submissions.

4.5.2 Calculate Quality Measures for CCBHCs in Nevada

Review existing datasets (CCBHC EHR, Medicaid Claims, Medicaid Eligibility, Pharmacy) to determine quality.

Obtain access to DHCFP Secure File Transfer Protocol (SFTP) (Read/Write access to all CCBHC folders and sub-directories)

Within 6 weeks of contract start date.

1. Request updated annual EHR extracts for CCBHCs, where required.

1. Obtain updated Medicaid claims and eligibility extracts with all required variables from State Medicaid and Office of Analytics staff.

1. Obtain access to respective databases (to include provider EHR, survey results, claims data) to pull appropriate data.

1. Vendor to work with DHCFP Pharmacy staff to obtain updated Pharmacy extracts with all required variables.

1. Review data extracts from providers for data quality errors and request additional data based on results. Provide feedback to DHCFP and providers as needed.

Within 6 weeks of contract start date.

Calculate CCBHC- and State-led Quality Measures.

1. Utilize analytics software to calculate the quality measures based on the methodology documented in the current edition of the Nevada CCBHC Measures Technical Manual.

2. Schedule meetings with individual CCBHCs to review results and correct any data quality issues with CCBHC EHR extracts.

3. Schedule recurring meetings with CCBHCs bi-weekly to resolve any EHR configuration issues. Provide updates to individual CCBHCs to indicate where their current data extracts place them in terms of Quality Bonus/ Incentive Payments.

4. Compile quality measure results in the Substance Abuse and Mental Health Services Administration (SAMHSA) CCBHC Data Reporting Form Date will be as indicated in the regulations. Within 1 year following the end of the relevant measurement year (July 1 to June 30), and after all final data needed to calculate is received.

Provide State staff and SAMHSA with updated Quality Measure calculations for individual CCBHCs based on the SAMHSA CCBHC Data Reporting forms.

4.5.3 Build infrastructure to support data collection from CCBHCs in Nevada

2. Contact the current DHCFP Management Analyst overseeing the Prospective Payment System (PPS) and Quality Incentive Payments (QIP) and Quality Bonus Payments (QBP) for potential updates and clarifications.

Within 6 weeks of contract start date.

Meeting invite will be made available for DHCFP staff.

2. Determine incentive payments eligibility for the second CCBHC Cohort based on requirements stated on the Nevada CCBHC Quality Incentive Payment (QIP) Methodology Summary report.

3. Schedule meetings with individual CCBHCs to review results and correct any data quality issues with CCBHC EHR extracts.

4. Summarize results and schedule meeting with State staff to review results.

2. Utilize appropriate Provider Type DHCFP Fee Schedules to calculate cost of services.

3. Obtain access to a data visualization software tool.

4. Vendor to have access to Software as a Service (SaaS)

5. Work with Office of Analytics to complete build to CCBHC Dashboards to include all 21 Quality Measures from extracts along with cost-of-service comparison.

6. Dashboards to be accessible by State Program Manager.

COMPANY BACKGROUND AND REFERENCES

VENDOR INFORMATION

Vendors shall provide a company profile in the table format below.

Company Name:

Ownership (sole proprietor, partnership, etc.):

State of incorporation:

Date of incorporation:

# of years in business:

List of top officers:

Location of company headquarters, including City and State:

Location(s) of the office that shall provide the services described in this RFP:

Number of employees locally with the expertise to support the requirements identified in this RFP:

Number of employees nationally with the expertise to support the requirements in this RFP:

Location(s) from which employees shall be assigned for this project:

Pursuant to NRS 333.3354, the State of Nevada awards a five percent (5%) preference to a vendor certifying that its principal place of business is in Nevada. The term ‘principal place of business’ has the meaning outlined by the United States Supreme Court in Hertz Corp v. Friend, 559 U.S. 77 (2010), typically meaning a company’s corporate headquarters. This preference cannot be combined with any other preference, granted for the award of a contract using federal funds, or granted for the award of a contract procured on a multi-state basis. To claim this preference a business must submit a letter with its proposal showing that it qualifies for the preference.

Please be advised, pursuant to NRS 80.010, a corporation organized pursuant to the laws of another state shall register with the State of Nevada, Secretary of State’s Office as a foreign corporation before a contract can be executed between the State of Nevada and the awarded vendor, unless specifically exempted by NRS 80.015.

The selected vendor, prior to doing business in the State of Nevada, shall be appropriately licensed by the State of Nevada, Secretary of State’s Office pursuant to NRS76. Information regarding the Nevada Business License can be located at http://nvsos.gov.

Nevada Business License Number:

Legal Entity Name:

Is “Legal Entity Name” the same name as vendor is doing business as?

Yes

No

If “No”, provide explanation.

Vendors are cautioned that some services may contain licensing requirement(s). Vendors shall be proactive in verification of these requirements prior to proposal submittal. Proposals that do not contain the requisite licensure may be deemed non-responsive.

Has the vendor ever been engaged under contract by any State of Nevada agency?

Yes

No

If “Yes”, complete the following table for each State agency for whom the work was performed. Table can be duplicated for each contract being identified.

Name of State agency:

State agency contact name:

Dates when services were performed:

Type of duties performed:

Total dollar value of the contract:

Are you now or have you been within the last two (2) years an employee of the State of Nevada, or any of its agencies, departments, or divisions?

Yes

No

If “Yes”, please explain when the employee is planning to render services, while on annual leave, compensatory time, or on their own time?

If you employ (a) any person who is a current employee of an agency of the State of Nevada, or (b) any person who has been an employee of an agency of the State of Nevada within the past two (2) years, and if such person shall be performing or producing the services which you shall be contracted to provide under this contract, you shall disclose the identity of each such person in your response to this RFP, and specify the services that each person shall be expected to perform.

Disclosure of any significant prior or ongoing contract failures, contract breaches, civil or criminal litigation in which the vendor has been alleged to be liable or held liable in a matter involving a contract with the State of Nevada or any other governmental entity. Any pending claim or litigation occurring within the past six (6) years which may adversely affect the vendor’s ability to perform or fulfill its obligations if a contract is awarded as a result of this RFP shall also be disclosed.

Does any of the above apply to your company?

Yes

No

If “Yes”, please provide the following information. Table can be duplicated for each issue being identified.

Date of alleged contract failure or breach:

Parties involved:

Description of the contract failure, contract breach, litigation, or investigation, including the products or services involved:

Amount in controversy:

Resolution or current status of the dispute:

Status of the litigation:

Vendors shall review and provide if awarded a contract the insurance requirements as specified in Attachment Insurance Schedule for RFP 40DHHS-S1662

Company background/history and why vendor is qualified to provide the services described in this RFP. Limit response to no more than five (5) pages.

Provide a brief description of the length of time vendor has been providing services described in this RFP to the public and/or private sector.

Financial information and documentation to be included in accordance with Section 11.5, Part III – Confidential Financial Information.

Dun and Bradstreet Number

Federal Tax Identification Number

The last two (2) years and current year interim:

Profit and Loss Statement Balance Statement

SUBCONTRACTOR INFORMATION

Subcontractors are defined as a third party, not directly employed by the contractor, who shall provide services identified in this RFP. This does not include third parties who provide support or incidental services to the contractor.

Does this proposal include the use of subcontractors?

Yes

No

If “Yes”, vendor shall:

Identify specific subcontractors and the specific requirements of this RFP for which each proposed subcontractor shall perform services.

If any tasks are to be completed by subcontractor(s), vendors shall:

Describe how the work of any subcontractor(s) shall be supervised, channels of communication shall be maintained and compliance with contract terms assured; and

Describe your previous experience with subcontractor(s).

Provide the same information for any proposed subcontractors as requested in Section 5.1, Vendor Information.

Business references as specified in Section 5.3, Business References shall be provided for any proposed subcontractors.

Provide the same information for any proposed subcontractor staff as specified in Section 5.4, Vendor Staff Skills and Experience Required.

Staff resumes for any proposed subcontractors as specified in Section 5.5, Vendor Staff Resumes.

Vendor shall not allow any subcontractor to commence work until all insurance required of the subcontractor is provided to the vendor.

Vendor shall notify the using agency of the intended use of any subcontractors not identified within their original proposal and provide the information originally requested in the RFP in Section 5.2, Subcontractor Information. The vendor shall receive agency approval prior to subcontractor commencing work.

All subcontractor employees assigned to the project shall be authorized to work in this country.

BUSINESS REFERENCES

Vendors shall provide a minimum of five (5) business references from similar projects performed for private and/or public sector clients within the last five (5) years.

Business references shall show a proven ability of:

The awarded Vendor shall have a minimum eight (8) years’ experience providing data management solutions to social service providers and government agencies.

Developing, designing, implementing and/or transferring a large scale application with public and/or private sectors;

Developing and executing a comprehensive application test plan;

Developing and implementing a comprehensive training plan;

Experience with comprehensive project management;

Experience with cultural change management;

Experience with managing subcontractors; and

Development and execution of a comprehensive project management plan.

Vendors shall submit Attachment IT Reference Questionnaire to their business references.

It is the vendor’s responsibility to ensure that completed forms are received by the Purchasing Division on or before the deadline as specified in Section 9, RFP Timeline for inclusion in the evaluation process. Reference Questionnaires not received, or not complete, may adversely affect the vendor’s score in the evaluation process.

The State reserves the right to contact and verify any and all references listed regarding the quality and degree of satisfaction for such performance.

VENDOR STAFF SKILLS AND EXPERIENCE REQUIRED

The vendor shall provide qualified personnel to perform the work necessary to accomplish the tasks defined in Section 4, Scope of Work. The State shall approve all awarded vendor resources.