RFP_2405-01_Exhibit_2_RFP_Technical_Evaluation.xlsx
XLSX spreadsheet 16 KB Posted
- Attached to
- 2405-01 RFP Multilingual Wayfinding Kiosks
- Solicitation number
- 0000031361
- Issued by
- Contra Costa County, Contra Costa Centre CDP, California
About this file
This document is an RFP (Request for Proposal) issued by the Contra Costa County Courts in California for the installation of multilingual wayfinding kiosks in six courthouses. The purpose of the kiosks is to assist court users, including those with limited English proficiency, by providing information and navigation assistance in five languages: English, Spanish, Mandarin, Portuguese, and Punjabi. The selected vendor will be responsible for providing the kiosk hardware, software, installation, testing, and ongoing maintenance and support. The initial contract period is one year with an option to renew for an additional year, with a tentative start date of August 1, 2024, and an end date of June 30, 2026. The RFP requires the proposer to have experience providing similar services to at least two government organizations in the last three years.
The RFP outlines specific requirements for the kiosks, including conceptual design, language support, content, accessibility features, and real-time updates. The kiosks must also provide analytics and reporting capabilities, and the software must be compatible with the Court's internal network. The Court will provide the necessary electrical power and network connectivity for the kiosks. Proposers must submit their proposals through the BidNetDirect.com platform, and the Court will evaluate the proposals based on the criteria specified in the RFP.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 2405-01_RFP_Multilingual_Wayfinding_Kiosks.pdf | ||
| RFP_2405-01_Exhibit_1_Scope_of_Work.pdf | ||
| RFP_2405-01_Exhibit_3_RFP_Cost_Evaluation.xlsx | XLSX spreadsheet | |
| RFP_2405-01_Exhibit_5_Prevailing_Wage_Requirements.docx | DOCX document | |
| RFP_2405-01_Exhibit_4_List_of_Courthouses.docx | DOCX document | |
| RFP_2405-01_Exhibit_6_Points_of_Interest_Per_Kiosk.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Sheet1
| RFP Title: Multilingual Wayfinding Kiosks |
| RFP Number: 2405-01 |
EXHIBIT 2 : RFP TECHNICAL EVALUATION
Section Description of Service and Deliverables - Requirements Proposer Support (Full, Part, Not at all) Explanation (If not fully, please explain your solutions)
| Purpose | The purpose of the multilingual wayfinding kiosk is to help Limited- English-proficient (LEP) court users to navigate the courthouses at various court locations. |
| Conceptual design of the kiosk | Based on this SOW, the vendor will provide conceptual design of both wall mounted and pedestal kiosks. These self-service kiosks should have a simple and standard design, be easy to use, have functionality that may be customizable or configurable, require low maintenance, and have durable construction appropriate for public use. |
| Languages Kiosk will support | Kiosks will function in the supported five (5) languages including but not limited to English, Spanish, Mandarin, Portuguese and Punjabi with capabilities and resources for expansion, modification, and additional languages could be seamlessly added without major system upgrades in hardware and software. |
| Kiosk Content | Vendor will build the kiosk ecosystem with input from the Court staff. |
| Kiosk Content | Kiosk will provide written directions and show 2D or 3D animated maps in the supported five languages to show routes to locations in the courthouse such as courtrooms, administration, restrooms, and any other locations jointly identified with the Court staff. |
| Kiosk Content | The Kiosks should meet Americans with Disabilities Act requirements, including being of appropriate height and enabling users to increase and decrease the font size to enhance readability. |
| Kiosk Content | Content of the kiosks specific to the locations will be as follows: |
- Martinez courthouses:
- Kiosk will show 2D or 3D animated maps of a point of interest within any of the three Martinez courthouses.
- Kiosk will provide detailed addresses and phone numbers to the branch courthouses and various county offices (e.g. Public Defender) as part of the FAQ.
- Richmond, Pittsburg, and Walnut Creek Branch courthouses:
- Kiosk will show 2D or 3D animated map of a point of interest within the courthouse it is installed in.
- Kiosk will provide detailed addresses and phone numbers to the Martinez courthouses, other branch courthouses, and various county offices (e.g. Public Defender) as part of the FAQ.
| Kiosk Content | Points of interest for each kiosk are given at Exhibit 6 Tentative Points of Interest per Kiosk. |
| Kiosk Content | FAQ Database: |
i) Vendor will build an FAQ database that will not be limited in content size as well as subsections.
ii) Court will provide final proofread translations in English as well as all four non-English languages.
iii) Court will provide audio of the FAQs in all five languages.
Vendor will upload the written and audio FAQs to all the seven kiosks. Court should have the ability to modify the FAQs, both written and audio, using a web-enabled interface in Google Chrome and another widely used browser. The User Interface should be simple to use. The Court should be able to make necessary translation adjustments as needed.
| Kiosk Content | Kiosk will show location of judge’s department in real time. The Court should have the ability to change in real time (daily/instantly) as Judge’s departments/ locations change. | |
| Kiosk Content | Kiosk programming interface must allow pre-programmed future moves. For example, programming moves with effective and end time & dates. Department 1 in Bray 2012 moving to Bray 2016 from 8:00 AM on 5/6 to 5:00 PM, 5/10. | |
| Kiosk Content | Kiosk should provide QR tag technology to scan 2D or 3D animated maps onto smartphones. | |
| Kiosk Content | Kiosk user/ Court visitor will not have access to the internet through the kiosk. However, Court IT and Court Operations should have access to the kiosk through Court’s internal network to make required changes as and when needed. | |
| Kiosk locations | COURTHOUSE | LOCATION |
Wakefield Taylor courthouse, Martinez - First Floor Main Street Entrance Wakefield Taylor courthouse (second floor Court street entrance), Martinez - Second Floor Court Street entrance AF Bray Courthouse, Martinez - First Floor Ward Street Entrance Spinetta Family Law Center, Martinez - First Floor Pine Street Entrance Richmond Courthouse - First Floor Pittsburg Courthouse - First Floor Walnut Creek Courthouse - First Floor List of Courthouses with their addresses is given at Exhibit – 4.
Analytics and Reporting Reports should provide information on kiosk usage, user behavior, and performance metrics to optimize future changes. Court wants built-in basic reports of parameters such as:
a) What language(s) used most often?
b) Most frequently looked up FAQs.
c) Locations where Court visitors need most help ‘wayfinding’, etc.
d) Number of users elected to generate QR code generating maps and written directions on their smartphones.
The kiosk system should have ability to generate basic reports using on-demand web-based or scheduled reports via email with customizable email addresses.
Kiosk hardware, software, etc. Type/size of kiosk:
i. Type and size of kiosk required for different courthouses would be jointly decided by the Court and the winning bidder.
ii. The kiosk should be secure and resistant to vandalism. Vendor should provide details of how the pedestal kiosk is secured to the concrete floor to prevent any tipping or removal, and how the wall mounted kiosk is secured to the wall.
iii. Kiosk should have:
1) Interactive capabilities
2) Touchscreen monitors
3) Built-in speakers
4) Generating QR codes after completing an inquiry so a mobile device could scan the directions (written and visual on a map).
Kiosk hardware, software, etc. Kiosk software & network connectivity Kiosk software should be based on the latest version Microsoft Windows operating system. The user interface design and visual components as well as navigation flow should be easy for the lay public to understand and operate. The administrator user interface should be web-enabled and should be easy to navigate with a web-browser. Kiosk software should be amenable to remote management and monitoring to enable software updates, oversee performance, and troubleshoot issues. The Kiosks should have the following connectivity options: wirelessly (2.5 or 5.0 GHz) in a secured manner connected to the Court's secured Wi-Fi network and wired by RJ-45 ethernet.
Kiosk hardware, software, etc. c) Electrical power and network connection.
Vendor will clearly specify electrical power line and network connection needed to operate the kiosk. Court will provide the same where the kiosks are to be installed. The Kiosks should have an internal memory of at least 256 MB with 256 to 512 GB Solid State Drive to store maps and other information in case of network or electrical power disruptions. They should be capable of operating standalone with the latest information available. The Courts may elect to add an Uninterrupted Power Source to the Kiosks.
| Project Management, installation, testing and acceptance. | Selected vendor will do a site visit of each location and develop a plan for installation, testing and acceptance with Court staff before commencing actual installation. Court staff and vendor will perform testing of the kiosk for all its functionalities before acceptance and approval for payment. |
| Implementation Schedule | Bidder will indicate in its proposal a comprehensive implementation schedule specifying Court and vendor responsibilities along with monthly timelines and resources required. |
| Training | Selected vendor will provide training to the Court staff for upkeep of the kiosk, its contents and technology. Vendor should include user maintenance training and technical/troubleshooting training for IT staff. |
| Warranty | Vendor will provide warranty of three years for the kiosk enclosure and electronic hardware as per industry standards with a Service Level Agreement of 2 working days response time and 4 working days resolution time after notification. The same will be specified in the proposal. |
| Support and maintenance | The vendor should provide different service options for the kiosk and the included technology. The support agreement should include troubleshooting, updates, change requests, and training. |
| Please fill in all responses in the green area of worksheet. |
| This Technical Evaluation Table requires a signature by an authorized representative: |
Any Modification other than data entry and signature will disqualify the Proposer.
| Organization: |
| Name: |
| Title |
| Phone #: |
| Email: |
| Date: |
| Signature: | ________________________________________________________ |
| ________________________________________________________________ |
File details come from the government source that posted it. Updated .