2405-01_RFP_Multilingual_Wayfinding_Kiosks.pdf

RFP Title: Multilingual Wayfinding Kiosks RFP Number: 2405-01

REQUEST FOR PROPOSALS (RFP)

CONTRA COSTA SUPERIOR COURT

REGARDING:

2405-01 Multilingual Wayfinding Kiosks

PROPOSAL DUE

(HTTPS://WWW.BIDNETDIRECT.COM/CALIFORNIA/CC-COURTS):

MAY 31, 2024, NO LATER THAN 5:00 PM PACIFIC TIME

1.0 BACKGROUND INFORMATION

1.1 The RFP issuing body is the Superior Court of California, County of Contra Costa (Court) a medium sized trial court in California with 38 Judges, 3 Commissioners, and over 300 employees in more than 50 different job classifications to perform a wide range of Court-related functions. Cases are heard in 6 courthouses located across the county.

1.2 This RFP is for Multilingual Wayfinding Kiosks

1.3 The Court has been awarded grant funds to install touchscreen multilingual wayfinding kiosks in lobbies or other public waiting areas of six courthouses to assist court users, including Limited English Proficient (LEP) users, with providing a variety of information electronically as well as navigating various courthouses. The kiosks will disseminate information visually in maps, in writing, and through audio in five languages including but not limited to English, Spanish, Mandarin, Portuguese and Punjabi based on local community needs. The displays will include maps, department locations, filing windows, and other services within the court. These kiosks will allow LEP and non-LEP court users to be assisted in a language they understand, in a digital medium, so they are comfortable maneuvering through court facilities and accessing court services.

1.4 The provider will have the organizational set-up and capabilities to supply multilingual wayfinding kiosks as per the terms of the agreement resulting from this RFP.

1.5 The purpose of this RFP is to solicit and award a contract to a qualified provider of multilingual wayfinding kiosks.

1.6 Installation of Multilingual Wayfinding Kiosks is subject to prevailing wage enforcement and compliance monitoring by the Department of Industrial Relations. Prevailing Wage Requirements applicable to this solicitation are presented at Exhibit 5 to this RFP.

1.7 This RFP has been advertised on FI$CAL CSCR and on

WWW.BIDNETDIRECT.COM/CALIFORNIA/CC-COURTS to achieve wide vendor coverage and enhanced competition. All kiosk providers, including but not limited to sole proprietors, partnerships, corporations, government agencies, non-profit organizations, and any combination there-of are invited to submit proposals under this RFP.

1.8 All the documents related to this RFP have been uploaded to WWW.BIDNETDIRECT.COM/CALIFORNIA/CC-COURTS. The proposers are requested to ask questions and submit proposals there.

1.9 The Court, at its sole discretion, reserves the right to accept or reject any or all the items in the proposal, to award the contract in whole or in part to one or more contractors, to make awards with or without negotiations to multiple contractors, or to negotiate any or all items with multiple contractors if it is deemed to be in the Court’s best interest.

Moreover, the Court reserves the right to make no selection if proposals are deemed by the Court to be outside the fiscal constraints or against the best interests of the Court.

2.0 DESCRIPTION OF SERVICES

2.1 Scope of Work

2.1.1 Scope of Work (the Service) and related details are provided at following Exhibits:

a. Exhibit 1 Scope of Work

b. Exhibit 2 RFP Technical Evaluation

c. Exhibit 4 List of Courthouses

d. Exhibit 5 Prevailing Wage Requirements

e. Exhibit 6 Tentative Points of Interest Per Kiosk

2.1.2 The primary proposer should either be a kiosk hardware provider or a provider of software for wayfinding kiosks. The primary proposer may collaborate with a kiosk hardware provider or a provider of software for wayfinding kiosks to submit a comprehensive proposal.

2.1.3 The Court may add other terms and conditions over the life of any resulting contract to ensure smooth operation of this Service.

2.2 Requirements before commencement of service

2.2.1 Insurance

The proposer will maintain insurance as mandated by California State law.

Proposer will provide an insurance certificate endorsing the Court as an additional insured for Commercial General Liability, Automobile Liability and Workers Compensation and Employer’s Liability as and when requested to do so.

2.2.2 Account Manager

The proposer will identify and assign one single point of contact for the Court in the form of an Account or Project Manager who will have overall responsibility for the performance, coordination, and execution of all aspects of the contract resulting from this RFP.

2.3 Personnel Turnover

The winning proposer shall endeavor to minimize turnover of personnel assigned to provide services to the Court.

2.4 Contract Period

The initial contract period for the contract resulting from this RFP is one year, with the option to renew it for one additional year. The tentative start date and end date of the contract are August 1, 2024, and June 30, 2026, respectively.

3.0 REQUIRED MINIMUM QUALIFICATIONS OF A RESPONSIBLE PROPOSER

3.1 The proposer should possess experience of providing multilingual wayfinding kiosks to at least two government organizations in the last three consecutive years. Such services should be the same or substantially like those described at Exhibit 1: Scope of Work.

3.2 The proposer must not currently be under suspension or other disciplinary review by any local, state, or federal government agency.

3.3 The proposer must not be tax delinquent with the State of California or Federal Government.

3.4 The proposer should be a financially stable organization for the last three consecutive years (i.e., 2023, 2022, and 2021). A financially stable organization is an entity which has sufficient inflow of funds from normal business funding or earnings to adequately pay all its expenses and liabilities for the period under review as per the annual returns accepted by Federal or State Income Tax authorities.

3.5 If the proposer is a California corporation, limited liability company (“LLC”), limited partnership (“LP”), or limited liability partnership (“LLP”), proof that proposer is in good standing in California. If the proposer is a foreign corporation, LLC, LP, or LLP, and proposer conducts or will conduct (if awarded the contract) intrastate business in California, proof that proposer is qualified to do business and in good standing in its home jurisdiction.

4.0 TIMELINE FOR THIS RFP

The following is a schedule of key events related to this RFP. All dates are subject to change at the discretion of the Court.

ID EVENT LOCATION TIME DATE

1 RFP issued

On CSCR and

WWW.BIDNETDIRE

CT.COM/CALIFORNI

A/CC-COURTS

website

Latest 5.00 pm PT 5/09/2024

2 Deadline for questions

WWW.BIDNETDIREC

T.COM/CALIFORNIA/

CC-COURTS

5.00 pm PT 5/23/2024

3 All questions/answers posted

WWW.BIDNETDIRE

CT.COM/CALIFORNI

A/CC-COURTS

5.00 pm PT 5/28/2024

4 Proposal due date and time

WWW.BIDNETDIRE

CT.COM/CALIFORNI

A/CC-COURTS

5.00 pm PT 5/31/2024

5 Non-cost Technical proposal opened

WWW.BIDNETDIRE

CT.COM/CALIFORNI

A/CC-COURTS

Approx. 10.00 am

PT 6/03/2024

6 Cost portion of proposals opened (estimate only)

WWW.BIDNETDIRE

CT.COM/CALIFORNI

A/CC-COURTS

(To be decided) 6/06/2024

7 Interviews scheduled, as needed (estimate only)

725 Court Street, 4th Floor, Martinez, 94553 (To be decided) 6/07/2024

8 Notice of Intent to Award (estimate only)

Court and

WWW.BIDNETDIRE

CT.COM/CALIFORNI

A/CC-COURTS

(To be decided) 6/10/224

9 Negotiations and execution of contract (estimate only)

725 Court Street, 4th Floor, Martinez, 94553 (To be decided) 6/17/2024

10 Contract Effective date (estimate only) NA NA 8/01/2024

5.0 RFP ATTACHMENTS

The following attachments are included as part of this RFP:

ID ATTACHMENT DESCRIPTION

1 Exhibit 1 Scope of Work

2 Exhibit 2 RFP Technical Evaluation

3 Exhibit 3 RFP Cost Proposal

4 Exhibit 4 List of Courthouses

5 Exhibit 5 Prevailing Wage Requirements

6 Exhibit 6 Points of Interest Per Kiosk

7 Attachment – RFP for Multilingual Wayfinding Kiosks

Provides comprehensive details of all the aspects of this solicitation

Attachment - Administrative Rules Governing Online Solicitation

These rules govern this solicitation.

9 Attachment - Bidder – Proposer Information Questionnaire

The proposer must fill in all applicable data/information in this form.

10 Attachment - Standard Agreement If selected, the person or entity submitting a proposal (the “Proposer”) must sign a Standard Agreement.

Attachment - Proposer’s Acceptance of Standard Agreement with its Terms and Conditions

On this form, the proposer must indicate acceptance of the Standard Agreement with its Terms and Conditions or identify exceptions to the Terms and Conditions. Note: A material exception to a Minimum Term will render a proposal non-responsive.

12 Attachment - General Certifications Form

The proposer must complete the General Certifications Form and submit the completed form with its proposal.

13 Attachment – Certification of Insurance

The proposer must mark an appropriate choice and submit the completed form with its proposal.

14 Attachment – Certification of Acceptance

The proposer must sign this Certificate to ensure that the person signing the Proposal has legal capacity to sign on behalf of the proposer.

15 Attachment - Payee Data Record Form

This form contains information the Court requires to process payments and must be submitted with the proposal.

16 Attachment - Darfur Contracting Act Certification

The proposer must complete the Darfur Contracting Act Certification and submit the completed certification with its proposal.

17 Attachment - DVBE Proposer Declaration [if applicable]

The proposer must complete and submit this form only if it wishes to claim the DVBE preference associated with this solicitation.

18 Attachment - DVBE Declaration [if applicable]

The proposer must have this form completed and submit with proposal only if it wishes to claim the DVBE preference associated with this solicitation.

Attachment – Unruh Civil Rights Act CA Fair Employment Housing Certification

The proposer must complete the Unruh Civil Rights Act CA Fair Employment Housing Certification and submit the completed certification with its bid.

20 Attachment – “How to Plan an offer and upload Attachments”

This attachment provides directions of how to upload documents on the bidnetdirect.com/california/cc-courts website.

6.0 PAYMENT INFORMATION

The proposer should consider the following payment guidelines while preparing its cost proposal:

a. The Court will not make any advance payments.

b. The Court will not reimburse any expenses and not make any progress payments.

c. The vendor shall submit invoices to the Court with “payment due 30 days from invoice date”. Vendor’s invoices must include information and supporting documentation acceptable to the Court.

d. The Court will pay each correct, itemized invoice received from the vendor.

7.0 PRE- BID CONFERENCE

The Court will not hold a pre-proposal conference. Proposers are encouraged to ask their questions on BIDNETDIRECT.COM/CALIFORNIA/CC-COURTS website. The Court will promptly reply to these questions on the website.

8.0 SUBMISSIONS OF PROPOSALS

a. Proposers should provide straightforward, concise information that satisfies the requirements of this solicitation. Emphasis should be placed on conformity to the RFP’s instructions and requirements, and completeness and clarity of content.

b. Proposer must submit its Technical Proposal, its Cost Proposal, and other documents electronically through BIDNETDIRECT.COM/CALIFORNIA/CC- COURTS website (earlier Periscope/BidSync), uploaded as an attachment as per the attachment “How to Plan an offer and upload Attachments” in the “Documents” section of the bid information on BIDNETDIRECT.COM/CALIFORNIA/CC- COURTS website.

9.0 PROPOSAL CONTENTS

9.1 The proposer must submit/upload all the data and documents required to qualify as a responsible proposer for this RFP as indicated below:

i. The proposer should possess experience of providing multilingual wayfinding kiosks to at least two government organizations in the last three consecutive years. Such services should be the same or substantially like those described at Exhibit 1: Scope of Work. Proposer shall provide a list of organizations in the following table format:

Organization name Organization contacts person name

Month, Year Providing Service From To

The proposer must provide details of references for the organizations indicated in the table above in the format provided at Bidder – Proposer Information Questionnaire and state that he or she agrees to the Court contacting those organizations.

ii. The proposer must submit with its proposal, for itself and/or each of its affiliates that make sales for delivery into California, a current copy of either (i) a California seller’s permit issued under Revenue or Taxation Code section 6066 et seq. issued by CA State Board of Equalization or (ii) a certificate of registration issued under Revenue and Taxation Code section 6226. (Attach a copy of your current seller’s permit issued by CA State Board of Equalization.)

iii. The proposer must make a statement that it is not currently under suspension or other disciplinary review by any local, state, or federal government agency.

(Sign and attach Attachment: General Certifications Form).

iv. The proposer must make a statement that it is not tax delinquent with the State of California or Federal Government. (Sign and attach Attachment: General Certifications Form)

v. The proposer will provide abridged financial statements for the years 2023, 2022, and 2021 to establish their financial stability.

vi. If proposer is a California corporation, limited liability company (“LLC”), limited partnership (“LP”), or limited liability partnership (“LLP”), proof that proposer is in good standing in California. If proposer is a foreign corporation, LLC, LP, or LLP, and proposer conducts or will conduct (if awarded the contract) intrastate business in California, proof that proposer is qualified to do business and in good standing in its home jurisdiction. (Attach CA Secretary of State Business License or comparable license in home jurisdiction)

9.2 The proposer must also include the following data / documents in its proposal:

A. Technical Proposal

The technical proposal must contain information and attachments supporting the following in the order listed below:

• Executive Summary: The proposer must provide an Executive Summary of its proposal. The Executive Summary should be a “high-level”, general overview of how the proposer proposes to accomplish the requirements of this RFP. It should demonstrate the proposer’s understanding of the basic requirements and expectations of the RFP.

• Technical Approach and Methodology:

Provide proposer’s name, address, telephone, and federal tax identification number. Note that if the Proposer is the sole proprietor using his or her social security number, the social security number will be required before finalizing a contract.

Proposer should provide the following:

1. Work Plan: Proposer should demonstrate a clear understanding of the tasks and the potential problems in meeting the Scope of Work requirements.

Proposer shall provide a specific, detailed plan that describes how the proposer intends to provide the requested services which are set forth in Exhibit 1. Proposer shall explain, in full detail, how the proposer will meet all the needs of the Court detailed in the Scope of Work (SOW) and availability of skilled staff for the Project.

2. Response to Evaluation Criteria: Proposer shall respond to all elements of the RFP and SOW. In particular, Proposer’s response should include specific information, documents, submittals, or responses that address the criteria listed in Section 11 Evaluation of Proposals.

3. Response to Exhibit 2: Proposer should ensure to fill out and submit Exhibit 2: RFP Technical Evaluation.

B. Acceptance of the Standard Agreement with its Terms and Conditions.

i. On Attachment - Proposer’s Acceptance of Standard Agreement with its Terms and Conditions, the proposer must check the appropriate box and sign the form. If the proposer marks the second box, it must provide the required additional materials. An “exception” includes any addition, deletion, or other modification. Note: A material exception to a Minimum Term will render a proposal non-responsive.

ii. If exceptions are identified, the proposer must also submit (a) a red-lined version of the Terms and Conditions that indicates all proposed changes, and (b) a written explanation or rationale for each exception and/or proposed change.

C. Proposer must complete the following Attachments:

i. Bidder – Proposer Information Questionnaire

ii. Certification of Acceptance of Standard Agreement with its Terms and Conditions.

iii. General Certifications Form.

iv. Certification of Insurance.

v. Certification of Acceptance.

vi. Payee Data Record Form.

vii. Darfur Contracting Act Certification.

viii. Unruh Civil Rights Act CA Fair Employment Housing Certification

ix. Disabled Veteran’s Business Enterprise (DVBE) Proposer Declaration [if DVBE preference is claimed].

x. DVBE Declaration [if DVBE preference is claimed].

If Proposer submits incomplete or inaccurate information, it will not receive DVBE preference.

D. Cost Proposal

The Proposer should consider the following while preparing the Cost Evaluation:

a. The Cost Proposal should be submitted in the format provided at Exhibit 3.

b. The amounts specified in the Cost Proposal shall be the total and complete compensation to be paid to Proposer for its performance under the Agreement resulting from this RFP. Proposer shall bear, and the Court shall have no obligation to pay or reimburse the proposer for, all other fees, costs, profits, taxes, or expenses of any nature which proposer incurs.

c. With regards to cost, the Court reserves the right, in its sole discretion, to reject any proposal whose price is outside the competitive range.

d. Prevailing Wage requirements are applicable to the Project covered in this

RFP.

e. Price quoted will be valid for the contract period.

f. Cost Proposal will be evaluated on their own merit, without regard to proposals submitted in response to any other RFP.

g. The Court is exempt from federal excise taxes and no payment will be made for any taxes levied on proposer employee’s wages. Taxes, if any are applicable, shall be included as a separate line item on proposer’s invoice.

h. Government Rates – It is expected that proposer responding to this solicitation will offer the proposer’s government or most favored customer rates.

i. It is unlawful for any person engaged in business within State of California to sell or use any article product as a “loss leader” as defined in section 17030 of Business and Profession code.

j. Any proposer who has not submitted/uploaded required data and documents as indicated at 9.1 Technical (Non - Cost) Proposal may be considered a non-responsible proposer and its Cost Proposal may not be opened.

10.0 OFFER PERIOD

A proposer's proposal is an irrevocable offer for ninety (90) days following the proposal due date.

In the event a final contract has not been awarded within this period, the Court reserves the right to negotiate extensions to this period. The Court may release all offers upon issuance of a Notice of Intent to Award.

11.0 EVALUATION OF PROPOSALS

The Court will award a contract to the proposer deemed most capable of providing the services specified in this RFP. The process the Court will follow to evaluate the proposals is set forth in the Administrative Rules Governing Online Solicitation attached to this RFP. An award, if made, will be to the highest-scored proposal.

At the time proposals are opened, each proposal will be checked for the presence or absence of the required proposal contents. To achieve enhanced competition Court may request the proposers to submit missing compliance attachments / documents but will not request any missing information/data regarding Technical proposal and Cost proposal. Technical and Cost Proposals would be considered final as submitted. However, Court may seek clarification if so desired by the Evaluation Committee.

Although competitive pricing is very important, it will not be the only criteria for identifying the preferred proposer. The Court will evaluate the proposals of qualified proposers on a 100-point scale using the criteria set forth in the table below.

CRITERION

MAXIMUM

NUMBER

OF POINTS

TECHNICAL PROPOSAL

Depth of the Proposal:

• Major constraints it expects to implement the Project and how the Proposer plans to overcome them.

• Should include response to expectations indicated in the Exhibit 1 Scope of Work, Exhibit 2 RFP Technical Evaluation and those indicated at 9.2A Technical Proposal.

Demonstrated ability to execute proposed Project:

• Number of projects implemented of comparable size and similar or more complex scope in public or private sector settings. Please provide list.

• Please provide references of customer organizations of comparable or bigger size as compared to the Court.

COST PROPOSAL

The Cost Proposal with the lowest cost will be assigned the maximum number of cost points while the number of cost points to be assigned to each of the remaining cost proposals will be calculated on proportionate basis.

Acceptance of the Contract Terms and Conditions 10

DVBE Incentive (The DVBE incentive is 3% of the total possible available points.

This solicitation has 100 total possible available points. Therefore 3 points would be allocated as the DVBE incentive.)

TOTAL 100

If a contract will be awarded, the Court will post “Intent to Award Notice” on Court website (http://cc-courts.org/) and on https://www.bidnetdirect.com/california/cc-courts.

12.0 INTERVIEWS

The Court may conduct interviews with proposers to clarify aspects set forth in their proposals or to assist in finalizing the ranking of top-ranked proposals. The interviews may be conducted in http://cc-courts.org/ https://www.bidnetdirect.com/california/cc-courts person or by phone. If conducted in person, interviews will likely be held at the Court’s offices.

The Court will not reimburse proposers for any costs incurred in traveling to or from the interview location. The Court will notify eligible proposers regarding interview arrangements.

13.0 CONFIDENTIAL OR PROPRIETARY INFORMATION

PROPOSALS ARE SUBJECT TO DISCLOSURE TO THIRD PARTIES AND MEMBERS

OF THE PUBLIC PURSUANT TO APPLICABLE LAWS, INCLUDING PUBLIC

DISCLOSURE PURSUANT TO RULE 10.500 OF THE CALIFORNIA RULES OF

COURT. Except as required by law, the Court will not disclose (i) social security numbers, or (ii) balance sheets or income statements submitted by a Proposer that is not a publicly traded corporation. All other information in proposals may be disclosed in response to applicable public records requests, or as otherwise required by law. Such disclosure may be made regardless of whether the proposal (or portions thereof) is marked “confidential,” “proprietary,” “copyright ©,” or otherwise, and regardless of any statement in the proposal (a) purporting to limit the Court’s right to disclose information in the proposal, or (b) requiring the Court to inform or obtain the consent of the Proposer prior to the disclosure of the proposal (or portions thereof). Any proposal that is password protected, or contains portions that are password protected, may be rejected.

Submission of any proposal pursuant to this RFP constitutes acknowledgment and consent by the Proposer to the potential public disclosure of its proposal content, pursuant to this Section 13.0.

Proposers are accordingly cautioned not to include confidential, proprietary, or privileged information in proposals.

14.0 DISABLED VETERAN BUSINESS ENTERPRISE INCENTIVE

DVBE incentive qualification is not mandatory. Failure to qualify for the DVBE incentive will not render a proposal non-responsive.

Proposer will receive a disabled veteran business enterprise (“DVBE”) incentive if, in the Court’s sole determination, proposer has met all applicable requirements. If proposer receives the DVBE incentive, several points will be added to the score assigned to proposer’s proposal. The number of points that will be added is specified in Section 11 above.

To receive the DVBE incentive, at least 3% of the contract goods and/or services must be provided by a DVBE performing a commercially useful function. Or, for solicitations of non-IT goods and IT goods and services, proposer may have an approved Business Utilization Plan (“BUP”) on file with the California Department of General Services (“DGS”).

If proposer wishes to seek the DVBE incentive:

1. Proposer must complete and submit with its proposal the Attachment -Proposer Declaration.

Proposer must submit with the proposer Declaration all materials required in the proposer Declaration.

2. Proposer must submit with its proposal an Attachment - DVBE Declaration completed and signed by each DVBE that will provide goods and/or services in connection with the contract. If proposer is itself a DVBE, it must complete and sign the DVBE Declaration.

NOTE: The DVBE Declaration is not required if proposer will qualify for the DVBE incentive using a BUP on file with DGS.

Failure to complete and submit these forms as required will result in proposer not receiving the DVBE incentive. In addition, the Court may request additional written clarifying information.

Failure to provide this information as requested will result in proposer not receiving the DVBE incentive.

If Proposer receives the DVBE incentive: (i) Proposer will be required to complete a post-contract DVBE certification if DVBE subcontractors are used; (ii) Proposer must use any DVBE subcontractor(s) identified in its proposal unless the Court approves in writing the substitution of another DVBE; and (iii) failure to meet the DVBE commitment set forth in its proposal will constitute a breach of contract.

If using DVBE subcontractors, the Proposer must complete and return to the Court a copy of the post-contract certification form (https://www.courts.ca.gov/documents/JBCM-Post-Contract- Certification-Form.docx), promptly upon completion of the awarded contract, and by no later than the date of submission of Proposer’s final invoice to the Court. If the Proposer fails to do so, the Court will withhold $10,000 from the final payment, or withhold the full payment if it is less than $10,000, until the Proposer submits a complete and accurate post-contract certification form.

When a Proposer fails to comply with the post-contract certification requirement in this section and a payment withhold is applied to a contract, the Court shall allow the Proposer to cure the deficiency after written notice. Notwithstanding the foregoing or any other law, if after at least 15 calendar days, but no more than 30 calendar days, from the date of the written notice the Proposer refuses to comply with the certification requirements, the Court shall permanently deduct $10,000 from the final payment, or the full payment if less than $10,000.

FRAUDULENT MISREPRESENTATION IN CONNECTION WITH THE DVBE

INCENTIVE IS A MISDEMEANOR AND IS PUNISHABLE BY IMPRISONMENT OR

FINE, AND VIOLATORS ARE LIABLE FOR CIVIL PENALTIES. SEE MVC 999.9.

15.0 PROTESTS

15.1. Any protest will be handled as per Section 13 Protest Procedures of the Administrative Rules Governing Online Solicitation, which are attached to this RFP referenced under 5.0 RFP Attachments. These Protest Procedures follow Chapter 7 of the Judicial Branch Contracting Manual (see www.courts.ca.gov/documents/jbcl-manual.pdf). Failure of a Proposer to comply with the protest procedures set forth in the Administrative Rules Governing Online Solicitation will render a protest inadequate and non-responsive and will result in rejection of the protest.

15.2. The deadline for the Court to receive a solicitation specifications protest is last date and time of submitting the proposal as indicated in the Section 4.0 Timeline for this RFP.

15.3. Protest as to any award must be submitted not later than 5 court days from the date the notice of intent to award is posted on the Court’s website or BidNet Direct website.

15.4. All protests must be sent by certified mail, registered mail, or overnight courier to:

Contra Costa Superior Court Protest Hearing Officer (PHO) Matt Malone, Chief Counsel / Public Information Officer, or designee P.O. Box 1509 Martinez, CA 94553

Please indicate on the envelope:

“ATTN: Financial Services – Protest RFP 2405-01”

15.5. Any written protest or objection received after five (5) court days from the date the notice of intent to award is posted on the Court’s website, shall not be considered and the decision to award the contract to the successful Proposer shall be upheld.

15.0 PROTESTs