RFP 240000001565 - Schedule A2 - Inkjet.docx

Michigan.gov/MiProcurement

Michigan.gov/MiProcurement Schedule a2 – statement of work contract activities FOR INKJET PRINTERS Request for Proposal No. 240000001565 Cutsheet Inkjet Printers This schedule identifies the anticipated requirements of any Contract resulting from this Request for Proposal (RFP). The term “Contractor” in this document refers to a bidder responding to this RFP, as well as the Contractor who is awarded the contract. The term “bidder” is used to identify where specific responses to the RFP are required.

The Contractor must respond to each requirement or question and explain how it will fulfill each requirement. Attach any supplemental information and appropriately reference within your response.

IMPORTANT NOTE TO CONTRACTORS/BIDDERS: There are specific requirements for which acceptance must be simply acknowledged through a checkbox(es), and others that require further explanation. Click one checkbox and complete the entries as identified.

BACKGROUND

The State of Michigan’s Print and Graphic Services (PGS) provides general print services to the SOM. The organization currently runs one shift (7:30am-4:30pm). The operation’s inkjet printing accounts for approximately 1 million black and white images and approximately 300,000 color images per month. Printing is on various weights, colors, and finishes of paper stocks.

Currently, PGS utilizes (2) Xerox Nuvera 288 printers with post processing equipment, one (1) Xerox iGen 150 printer, one (1) Xerox Brenva and one (1) Halm iJet, to produce high-speed, duplex, digital print.

SCOPE

The Contractor must provide all personnel, equipment, tools, materials, software, supervision, training, installation, and other items necessary to perform the services as described in this Statement of Work to replace existing inkjet printers used by the PS.

Print and Mail Management (PMM) will replace the one (1) Xerox Brenva Inkjet Press. The State reserves the right to award multiple, split award, or award by Contract Activity.

REQUIREMENTS

1. General Requirements

1.1. Product Specifications

A. Cutsheet Inkjet Printer Specifications

1. Duty Cycle. Printing system must have a minimum duty cycle of two million images per month.

2. Controller Interface. Each printer must have a display to show running and completed job information and input devices to manipulate queues, stock loads, job setups, etc. Must offer a printer interface solution (RIP process).

3. Data File Types. Printers must be capable of printing high-resolution press-ready PDFs. Bidder must also identify the printer’s native language in the proposal.

4. Consumables. The printers must have the ability to add ink to the print device without stopping printer output.

5. Network. Network requirements are:

a. Connectivity: Minimum 100 MB Ethernet

b. Protocols: TCP/IP for print job submission

6. Size. Minimum sheet size of 23”x29” with auto duplexing.

7. Speed. Printers must have the ability to run a minimum of 3,000 8.5" x 11" single-sided impressions per hour / 1,500 duplexed impressions per hour. Automatic perfecting/duplexing required.

8. Quality.

a. Print resolution will be minimum of 1200 x 1200 dpi.

b. Must be equipped with internal inline sensors that automatically detect and correct image flaws.

c. Must include color management technology.

d. Must be able to send jobs to the next production step immediately after printing, with no lapse time (no drying time required).

9. Weight. Printer must accommodate 60 gsm up to 400 gsm substrates.

10. Stock. Ability to print on various substrates including coated, uncoated, and synthetic, without pre-coated stocks or using a pre-coating treatment process, during the printing process.

11. Ventilation. Bid must include all ventilation requirements.

12. Power. Bid must include all power consumption and usage requirements.

List all exception(s):

Bidder must list all models proposed:

Bidder must provide product data for each type of printer proposed as an attachment to this RFP labelled Attachment - Product Data.

Bidder must provide all power requirements:

Bidder must provide all ventilation requirements:

1.2. Samples

Bidders who pass technical evaluation, have had their pricing reviewed, and who are being considered for award may be required to provide the samples for evaluation if deemed necessary by the Joint Evaluation Committee.

A. The Solicitation Manager will notify Bidders that pass technical evaluation that a PMM staff member may make contact to arrange pick up of that paper stock and file necessary to produce required samples. Paper stock and file must be picked up from the facility in Dimondale, Michigan, within two business days of notification with PMM staff.

List all exception(s):

1.3. Documentation

A. The Contractor must provide the following documentation for all new models:

1. User Manual

2. Technical manual

3. Any additional available guides (i.e. one-page quick reference sheets) B. Manuals must be provided electronically for online viewing.

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1.4. Warranties

A. Contractor represents and warrants that it will maintain the equipment/system(s) in good operating condition and will undertake all repairs and preventive maintenance according to the applicable manufacturer's recommendations for the period specified in this Contract.

B. The Contractor represents and warrants that the equipment/system(s) are new, in good operating condition, and operates and performs to the requirements and other standards of performance contained in this Contract, when installed, at the time of Final Acceptance by the State, and for the entire period of the warranty commencing upon the first day following Final Acceptance.

C. Within fifteen (15) business days of notification from the State, the Contractor must adjust, repair all equipment that is defective or not performing in compliance with the Contract. The Contractor must assume all costs for replacing parts or units and their installation including transportation and delivery fees, if any.

D. Within sixty (60) calendar days of notification from the State, if equipment is beyond adjustment or repair, the Contractor must replace all equipment that is not performing in compliance with the Contract. The Contractor must assume all costs for replacing parts or units and their installation including transportation and delivery fees, if any.

E. The Contractor agrees that all warranty service it provides under this Contract must be performed by Original Equipment Manufacturer (OEM) trained, certified and authorized technicians.

F. The Contractor is the sole point of contact for warranty service. The Contractor warrants that it will pass through to the State any warranties obtained or available from the original equipment manufacturer, including any replacement, upgraded, or additional equipment warranties.

G. The State reserves the right to require additional warranties other than those identified by the Contractor in its response to this RFP.

Describe any warranties included in the bid (if none, write N/A):

Provide the length of the warranty:

Explain the process for reporting warranty issues:

Explain how any repairs or replacements are made, including timing, etc.:

If the warranty is provided through a third-party or manufacturer, the Contractor must confirm that the manufacturer’s warranty passes through to the State. YES or NO.

Provide the business name, address, contact name, phone number and email address of the party responsible for the warranty:

1.5. Recall Requirements and Procedures

Describe any recall requirements and procedures.

Bidder must provide detailed information as requested in the above requirement(s). If none, enter N/A.

1.6. Quality Assurance Program

Explain your Quality Assurance Program(s).

Bidder must provide detailed information as requested in the above requirement(s):

1.7. Incentives

Explain any special incentives or services including, but not limited to, return policies, trade-in programs, quantity discounts, etc.

Bidder must provide detailed information as requested in the above requirement(s). If none, enter N/A.

1.8. Transition

A. Post-Contract Transition: Invoices must be sent withing 45 days after expiration of contract. Any invoices received after 45 days will result in a non-payment of invoice.

List all exception(s):

1.9. Training

A. The Contractor must provide the following training at no additional cost:

1. On-site training of PGS Operations staff on new hardware

2. On-site training of PGS analyst staff on new software

3. Newly hired PGS Operations and/or analyst staff members B. Training must be completed with 50 business days from receipt of order.

C. The State reserves the right to request additional training as necessary.

List all exception(s):

Bidder must explain its training capabilities and any training that is included in its proposal:

1.10. Equipment Firmware/Software

The Contractor will provide updates to printer firmware or software as necessary to ensure continued operation of the printers through their useful life.

Bidder must indicate if systems/equipment firmware or software updates will be required, what kind, and if the frequency if known:

Bidder must indicate if required systems/equipment firmware or software updates are included in the quoted pricing. If not, please provide those costs or indicate how those costs will be determined:

Bidder must indicate who will be responsible for installing firmware/software updates.

The State prefers that no third-party licensing be required in order for the printer to perform as designed.

Bidder must indicate if their solution requires any third-party software, and/or the State to agree to software licensing:

If yes, Bidder must provide a copy of the software licensing agreement as an attachment to this RFP labelled Attachment – Software Licensing Agreement

1.11. Specific Standards

A. IT Policies, Standards and Procedures (PSP) Contractors are advised that the State has methods, policies, standards and procedures that have been developed over the years. Contractors are expected to provide proposals that conform to State IT policies and standards. All services and products provided as a result of this RFP must comply with all applicable State IT policies and standards. Contractor is required to review all applicable links provided below and state compliance in their response.

Public IT Policies, Standards and Procedures (PSP):

DTMB - IT Policies, Standards & Procedures (michigan.gov)

List all exception(s):

B. Acceptable Use Policy To the extent that Contractor has access to the State’s computer system, Contractor must comply with the State’s Acceptable Use Policy, see 1340.00.130.02 Acceptable Use of Information Technology (michigan.gov). All Contractor Personnel will be required, in writing, to agree to the State’s Acceptable Use Policy before accessing the State’s system. The State reserves the right to terminate Contractor’s access to the State’s system if a violation occurs.

List all exception(s):

C. SOM Digital Standards All software items provided by the Contractor must adhere to the State of Michigan Application/Site Standards which can be found at www.michigan.gov/standards.

List all exception(s):

D. ADA Compliance The State is required to comply with the Americans with Disabilities Act of 1990 (ADA) and has adopted standards and procedures regarding accessibility requirements for websites and software applications. All websites, applications, software, and associated content and documentation provided by the Contractor as part of the Solution must comply with the Digital Accessibility Standards.

List all exception(s):

Bidder must acknowledge their agreement with this section and provide details for how they will meet the requirements:

E. Software Bidder must provide a detailed description of the Software to be provided under the resulting Contract including, but not limited to, a detailed description of the proposed Software (name, type, version, release number, etc.), its functionality, optional add-on modules, Contractor’s services and the Software ability to be rapidly configured or scaled as the State’s business or technical demands change. If Bidder is using any open source or third-party products in connection with the proposed Software the Bidder must identify these separately in its proposal (including identifying any associated cost in Schedule B - Pricing):

2. Service Requirements

2.1. Removal of Existing Printer and applicable in-line finishing device The Contractor must remove the current printers and all consumables within 180 days of receipt of Delivery Order (DO). The State will disconnect the current printers, but the Contractor will be responsible for their removal and recycling or disposal.

List all exception(s):

Bidder must describe how they will remove and recycle or dispose of the current printers and consumables within 180 days of the receipt of the DO:

2.2. Delivery

A. Contractor will deliver:

1. Printers and all associated hardware within 30 calendar days of receipt of delivery order.

2. Consumable products within 45 calendar days of receipt of delivery order.

B. Contractor must deliver:

1. Between the hours of 8:00 a.m. and 3:00 p.m. Monday-Friday.

2. Inside the building of 7461 Crowner Dr, Dimondale, MI 48821.

List all exception(s):

Bidder must identify its plan for delivery and delivery method(s):

Bidder must identify how they will deliver products within 45 calendar days of receipt of the DO and delivery method(s):

2.3. Installation

A. The State requires a rolling transition/replacement of the printers which will allow for the current printers to remain in use while the new printers are tested to ensure that they produce satisfactory output and are then ultimately removed.

B. Installation of printers will be completed within 45 days from receipt of order.

C. The Contractor must supply all labor and materials necessary for the complete installation of the printers at the appointed State of Michigan location. Installation will be considered complete when hardware and software is installed, and testing is successfully completed, and the Program Manager has provided approval.

D. Printer Project will be considered complete when the Program Manager has completed the Performance and Review Evaluation (PARE).

E. The Contractor will not be held responsible for delays attributable to the State of Michigan.

List all exception(s):

Bidder must describe their plan for replacement of printers within 45 days from the receipt of order which allows the current equipment to remain operational while the new printers are installed:

2.4. Support, Repairs, and Maintenance

Support must be provided for the duration of the contract which will be established for the equipment’s useful life. Contractor must include maintenance for all hardware, including pre and post processing equipment, inclusive of parts and labor, and all software upgrades or enhancements to printers or printer controllers.

A. Technical Support. Contractor must provide a single point of contact for technical support, repairs and maintenance on all purchased software and equipment and provide 24-hour coverage Monday thru Friday on two printers and 8-hour coverage on the third printer. The ability to expand support to 7 days 24-hour coverage is required.

B. Repair Service. Between scheduled maintenance, should on-site service be required, a Field Engineer must respond within 30 minutes during coverage hours and be on-site within 3 hours of the time the issue was scheduled for service.

C. Scheduled Preventative Maintenance. The Contractor must be responsible for maintaining equipment/system(s) in good operating condition and will undertake all repairs and preventive maintenance, including all parts and labor, according to the applicable manufacturer's recommendations for the period specified in the resulting contract.

D. Software Upgrades. The Contractor must be responsible for software upgrades (both major and minor revisions of the application) and ongoing vendor product support during the warranty period.

E. Timely Replacement. Contractor must replace the existing machine with a like new or new machine if Contractor cannot service and/or repair within 60 days.

List all exception(s):

Bidder must describe how they comply with the above requirement(s):

Bidder must explain how service timeframes will be met.

Bidder must provide the routine software upgrade process including any required downtime.

Technical Support Phone Number:

2.5. Extended Maintenance

The Contractor must provide a full-service maintenance agreement which continues after the expiration of the warranty period, necessary to identify and repair hardware and software malfunctions, to return the system to its original operating condition and shall include:

A. On-site preventative maintenance inclusive of parts and labor which must be performed according to the recommended manufacturer maintenance schedule and will include repair and replacement services provided.

B. Unscheduled repairs inclusive of parts and labor C. An agreement to provide an annual renewable software subscription to include future upgrades (both major and minor revisions of the application) and ongoing vendor product support.

List all exception(s):

Bidder must describe their extended maintenance program and how it will meet the requirements above.

2.6. Reporting

A. Reports will be sent electronically to the Program Manager on the day and in the manner established by the Program Manager which may include:

1. Monthly Usage Reports which includes number of black and white and color images, run time by job, and ink usage per job.

2. Monthly Uptime/Downtime Report for all equipment B. The State may request other reports as it deems appropriate.

List all exception(s):

The Contractor must explain any reporting that is included in its proposal and any additional reporting capabilities:

Bidder must provide a sample monthly usage, up and down time, and any off-the-shelf reports that covers all requirements above as an attachment to this RFP labelled Attachment – Monthly Report

2.7. Meetings

Contractor must attend:

A. Kick-off meeting or conference call within 15 calendar days of execution of the Master Agreement.

B. Weekly status update meetings or conference calls after the Delivery Order is placed for the replacement printers until the end of the Performance and Review Evaluation (PARE).

C. The State may request other meetings as it deems appropriate.

List all exception(s):

3. Staffing

3.1. Contractor Representative

The Contractor must appoint an individual specifically assigned to State of Michigan accounts who will respond to State inquiries regarding the Contract Activities, answer questions related to ordering and delivery, etc. (the “Contractor Representative”).

A. Contractor must:

1. Respond to contract change notice communications within five (5) business days.

2. Respond to email communications from the Contract Administrator and/or Program Manager within one (1) business day.

B. The Contractor must notify the Contract Administrator at least 14 days before removing or assigning a new Contractor Representative.

List all exception(s):

Contractor Representative:

Title:

Phone:

Email:

Primary Functions:

3.2. Key Personnel

The Contractor must appoint individuals who will be directly responsible for the day-to-day operations of the Contract (“Key Personnel”). Key Personnel must be specifically assigned to the State account, be knowledgeable on the contractual requirements, and respond to State inquiries within three (3) hours.

The Contractor may not remove or assign Key Personnel without the prior consent of the State. Prior consent is not required for reassignment for reasons beyond the Contractor’s control, including illness, disability, death, leave of absence, personal emergency circumstances, resignation, or termination for cause. The State may request a résumé and conduct an interview before approving a change. The State may require a 30-calendar day training period for replacement personnel.

List all exception(s):

Key Personnel:

Title:

Phone:

Email:

Primary Functions:

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3.3. Organizational Chart

The Contractor must provide an overall organizational chart that details staff members, by name and title, and subcontractors.

Bidder must provide the detailed information required above as an attachment to this RFP labelled Attachment - Organizational Chart.

3.4. Disclosure of Subcontractors

If the Contractor intends to utilize subcontractors, the Contractor must disclose the following:

· The legal business name; address; telephone number; a description of subcontractor’s organization and the services it will provide; and information concerning subcontractor’s ability to provide the Contract Activities.

· The relationship of the subcontractor to the Contractor. Of the total bid, the price of the subcontractor’s work. Whether the Contractor has a previous working experience with the subcontractor. If yes, provide the details of that previous relationship.

· A complete description of the Contract Activities that will be performed or provided by the subcontractor.

· Geographically Disadvantaged Business Enterprise Sub-Contractors: If contractors plan to utilize subcontractors to perform more than 20% of the deliverables under this contract, at least 20% of that subcontracted work must be awarded to Michigan-based Geographically Disadvantaged Business Enterprises (GDBE). Contractor will submit a plan detailing all subcontractors to be used, including the percentage of the work to be done by each. Contractor must inform the State to the name and address of the GDBE, the percentage of the work they will complete, the total amount estimated to be paid to the GDBE, and provide evidence for their qualifications as a GDBE. If contractor cannot find GDBE subcontractors to meet this requirement they must provide reasoning and justification to receive an exemption from this requirement from the State. (Existing business relationships will not be an approved reason for this.)

GDBE definition: "Geographically-Disadvantaged Business Enterprise" means a person or entity that satisfies one or more of the following: (i) Is certified as a HUBZone Small Business Concern by the United States Small Business Administration. (ii) Has a principal place of business located within a Qualified Opportunity Zone within Michigan. (iii) More than half of its employees have a principal residence located within a Qualified Opportunity Zone within Michigan, or both.

Additional information on GDBEs can be found here:

Michigan Qualified Opportunity Zone (QOZ) Map Michigan Supplier Community (MiSC) Page Bidder must provide detailed information as requested in the above requirement(s).

The legal business name, address, telephone number of the subcontractor(s).

A description of subcontractor’s organization and the services it will provide and information concerning subcontractor’s ability to provide the Contract Activities.

The relationship of the subcontractor to the Bidder.

If yes, provide the details of that previous relationship.

A complete description of the Contract Activities that will be performed or provided by the subcontractor.

Of the total bid, the price of the subcontractor’s work.

Bidder must provide information based on the work performed by all subcontractors

Total percentage of work that will be performed by subcontractors:

Total percentage of subcontracted work that will be performed by GDBE subcontractors:

3.5. Security

The Contractor will be subject the following security procedures when entering a State facility:

A. The Contractor will be required that employees, placed at, or granted access, to the State’s facilities will:

1. Meet the State’s background and drug screening requirements prior to placement.

2. Wear corporate uniforms and ID badges.

3. Meet State of Michigan confidentiality requirements.

B. The State may issue State ID badges to the contractor's delivery personnel or accept the ID badge issued to delivery personnel by the contractor.

C. The State may decide to perform an additional background check under Section 13 Background Checks in the Standard Contract Terms. If so, the contractor must provide a list of all personnel, including name and date of birth, that will be assigned to State work.

List all exception(s):

Bidder must describe how they comply with the above requirement(s):

Bidder must (a) identify the company that will perform background checks, and (b) the scope of the background checks:

Bidder must explain any additional security measures in place to ensure the security of State facilities:

4. Pricing

4.1. Price Term

A. Pricing is firm and fixed for the entire length.

B. Usage (click) charges (if applicable) will remain constant through the life of the contact, both for base and option years.

C. Billing for the cutsheet toner printers and the inkjet solution must be separate if a single vendor is awarded both contracts.

List all exception(s):

4.2. Price Changes

Adjustments will be based on changes in actual Contractor costs. Any request must be supported by written evidence documenting the change in costs. The State may consider sources, such as the Consumer Price Index; Producer Price Index; other pricing indices as needed; economic and industry data; manufacturer or supplier letters noting the increase in pricing; and any other data the State deems relevant.

Following the presentation of supporting documentation, both parties will have 30 days to review the information and prepare a written response. If the review reveals no need for modifications, pricing will remain unchanged unless mutually agreed to by the parties. If the review reveals that changes are needed, both parties will negotiate such changes, for no longer than 60 days, unless extended by mutual agreement.

The Contractor remains responsible for Contract Activities at the current price for all orders received before the mutual execution of a Change Notice indicating the start date of the new Pricing Period.

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5. Ordering

5.1. Authorizing Document

The appropriate authorizing document for the Contract will be a Delivery Order (DO).

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6. Acceptance

6.1. Final Acceptance

A. For the Printer – Inkjet, final acceptance and sign off on the installation of all hardware and software will take place following the successful completion of the PARE period, which will last for 60 days after the final installation. During the PARE it will be determined if the criteria defined in Section 7.1. have been met.

B. For consumable products, their final acceptance will be given upon receipt, inspection, and stocking of the products.

List all exception(s):

7. Invoice and Payment

7.1. Invoice Requirements

A. The Contractor must submit a:

1. Monthly invoice by mail to:

DTMB Print and Mail Management Attn: Print & Mail Director PO Box 30026 Lansing, MI 48909

2. Monthly statement that includes any unpaid invoices and unapplied credits.

B. All invoices submitted to the State must include:

1. Date

2. Master Agreement Number

3. Delivery Order Number

4. Quantity of clicks

5. Line item - Description of the Contract Activities;

6. Unit price;

7. Total price.

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7.2. Payment Methods

The State will make payment for Contract Activities via Electronic Funds Transfer (EFT).

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8. Project Plan The Contractor will carry out this project under the direction and control of the Program Manager.

For this proposal: Contractor must provide a preliminary project plan that includes:

A. A footprint of the proposed print solution. The footprint will include the length and height of the pre- and post-processing equipment. The footprint will also include the length of the proposed cutsheet printers.

B. A description of the deliverables to be provided under this Contract.

C. Target dates and critical paths for the deliverables.

D. Identification of roles and responsibilities, including the organization responsible.

E. The labor, equipment, materials, and supplies required to be provided by the State in meeting the target dates established in the preliminary implementation plan.

F. Internal milestones G. Task durations Upon Contract Award: A final project plan must be submitted for final approval within 30-calendar days of the Effective Date. The Contractor is required to submit a Final Project Plan which incorporates and confirms the information provided in the preliminary project plan and which will include the following deliverable milestones for which payment shall be made to the Program Manager for final signoff.

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Bidder must provide the detailed information required above as an attachment to this RFP labelled Attachment – Preliminary Project Plan.

9. Licensing Agreement The Contractor must provide any applicable licensing agreement.

Bidder must provide applicable licensing agreement as an attachment to this RFP labelled Attachment – Licensing Agreements.

10. Liquidated Damages Late or improper completion of the Contract Activities will cause loss and damage to the State, and it would be impracticable and extremely difficult to fix the actual damage sustained by the State. Therefore, if there is late or improper completion of the Contract Activities the State is entitled to collect liquidated damages in the amount of $5,000 and an additional $100 per day for each day Contractor fails to remedy the late or improper completion of the Work.

Unauthorized Removal of Key Personnel will interfere with the timely and proper completion of the Contract, to the loss and damage of the State, and it would be impracticable and extremely difficult to fix the actual damage sustained by the State. Therefore, the State may assess liquidated damages against Contractor as specified below.

· The State is entitled to collect $1000 per individual per day for the removal of any Key Personnel without prior approval of the State.

· The State is entitled to collect $1000 per individual per day for an unapproved or untrained key personnel replacement.

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11. Additional Requirements

11.1. Environmental and Energy Efficiency Product Standards

The Contractor must identify any energy efficient or environmentally friendly products. Contractor must describe how products that meet these requirements are identified or otherwise labelled.

List all exceptions:(Add rows as necessary.)

Bidder must provide detailed information as an attachment to this RFP labelled Attachment – Energy and Environmental.

11.2. Hazardous Chemical Identification

In accordance with the federal Emergency Planning and Community Right-to-Know Act, 42 USC 11001, et seq., as amended, the Contractor must provide a Material Safety Data Sheet listing any hazardous chemicals as defined in 40 CFR §370.2, to be delivered. Each hazardous chemical must be properly identified, including any applicable identification number, such as a National Stock Number or Special Item Number.

The Contractor must identify any hazardous chemicals that will be provided under any resulting contract.

11.3. Mercury Content

Pursuant to MCL 18.1261d, mercury-free products must be procured when possible. The Contractor must explain if it intends to provide products containing mercury, the amount or concentration of mercury, and whether cost competitive alternatives exist. If a cost competitive alternative does exist, the Contractor must provide justification as to why the particular product is essential. All products containing mercury must be labeled as containing mercury.

11.4. Brominated Flame Retardants

The State prefers to purchase products that do not contain brominated flame retardants (BFRs) whenever possible. The Contractor must disclose whether the products contain BFRs. Contractor must describe how products that meet these requirements are identified or otherwise labelled.

List all exception(s): (Add rows as necessary.)

11.5. Perfluoroalkyl and Polyfluoroalkyl Substances (PFAS)

The Contractor must confirm that the provided products do not intentionally contain PFAS. This consists of all components of the provided products, including product packaging.

OR

The Contractor must disclose whether a product or its components contain intentionally added PFAS. If the product or its components contain intentionally added PFAS the Contractor must:

A. provide an explanation with respect to the intentionally added PFAS contents, including the purpose for which PFAS are used in the product or its components, the types of PFAS used in the product or its components, and the amount of each PFAS used in the product or its components.

B. indicate whether the product will be labeled or packaged with information about the intentionally added PFAS contents.

C. identify any alternative products that do not contain intentionally added PFAS.

D. provide any additional information that would further the Department’s implementation of ED 2021-08.

List all exception(s): (Add rows as necessary.)

Bidder must provide detailed information as required above – either in this response box or as an attachment to this RFP labelled Attachment – Exceptions PFAS.

12. Service-Level Agreements (SLAs) A. The Contractor will be held accountable to meet the requirements and the service level requirements established in this Contract.

B. The State reserves the right to reconsider or amend SLA amounts for split awards should they occur.

C. Please Note: Should bidders require clarification or have any questions with regard to the SLAs, they should submit them during the Question and Answer Period of this solicitation; please see the Proposal Instructions for the timeline.

Service Level Agreements for this Contract will be as follows:

SLA Metric 1. Timely Deliveries

AND The Contractor must ensure that items and quantities delivered are exactly the items, brands, and quantities on the Order Confirmation. No substitutions will be allowed without prior written permission by Program Manager and a Change Notice executed by the Contract Administrator.

1. Extenuating circumstances must be communicated by the Contractor to the Program Manager prior to the scheduled delivery date and time.

1. Items, brands, and quantities delivered will match the Order Confirmation exactly.

1. Signed and dated packing slips will be provided to DTMB at the time of delivery.

1. The entire order must be delivered on the same day unless a partial delivery has been approved in advance by the Program Manager.

1. Orders not received in their entirety, as determined by a review of the Data Sources, will be considered inaccurate.

The acceptable standard is 100% compliance.

1. 10% of the invoice total may be assessed beginning with the sixth occurrence of non-compliance and on each occurrence thereafter in a given calendar year.

Extenuating circumstances will be reviewed by the Program Manager before any Service Credits are assessed.

At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the state will be completed within 10 days of notice of assessment.

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