Vendor Questions and Government Response.pdf

Vendor Questions & Government Response in reference to Request for Information RFI-25-IPTVDigitalSignage

Question #1 - It is unclear if there are currently media players deployed - please advise

Government Response: Currently the only thing we have deployed are DIRECTV Boxes. In addition, we have Bright-sign devices for the Digital Signage in which is not compliant for the USPTO Infrastructure.

Questions #2 - For "interactive ds" - what are the content goals? i.e. wayfinding? something else?

Government Response: At this time, we are not seeking interactive capabilities but would be open to a proposed solution. USPTO current content includes in-house events, status messages, lunch menus, tech tips, and etc.

Question #3 - For emergency alerts- what formats are needed? IPAWS? CAP? something else?

Government Response: Our current System REACH uses CAP.

Question #4 - IPTV can mean many technologies - what is in scope?

Government Response: Basic Channel plan to include CNN, and Fox News in which is our current Basic DIRECTV Service Plan. Would like the capability to see in-house Streamed live events.

Question #5 - How will the live events be transmitted? I.e. HTML? URL? something else?

Government Response: URL

Question #6 - For viewership analytics - are there cameras at the screens to see who is watching? or is there another intended workflow?

Government Response: At this time, we have no cameras deployed with current solution.

However, we are open to receiving viewership analytics

Question #7 - What is meant by "Procuring state-of-the-art approved products, services, and maintenance support required by USPTO"?

Government Response: TAA, and Cybersecurity Compliant devices with FedRamp approved solution if possible.

Question #8 - SOW referenced was not attached - please advise

Government Response – A copy of the Draft Statement of Work (SOW) has been attached/uploaded for this Request for Information (RFI). Please see Attachment 1 – Draft SOW

Question #9 - Since this solution is not requested with engineering documents attached, is a Design Contract appropriate to produce concrete design materials?

Government Response: NO design contract appropriate.

Question #10 - Does the digital signage system have to be integrated into the IPTV option

Government Response: NO. However, if there is an option that provides both digital signage and IPTV would like the capability to provide a channel for duplicate feed.

1. Is that viewed as a channel input

Government Response: Yes

2. Is that viewed as a native overlay into the IPTV processing

Government Response: Yes

Question #11 - What type of control is required?

1. Simple tv channel changing?

Government Response: YES

2. Advanced web page configuration and management?

3. Should the signage system control the displays or other devices?

4. Should IPTV endpoints control displays or other devices?

Government Response: NO

Questions #12 - What type of emergency notifications are required and how shall that be initiated?

1. Eg: Fire Alarm

Government Response: CAP via REACH Platform. All initiations must come from USPTO Physical Security and sent over to Conference services support who administrates the system.

2. Active Shooter events

Government Response: CAP via REACH Platform. All initiations must come from USPTO Physical Security and sent over to Conference services support who administrates the system.

3. Weather events

Government Response: CAP via REACH Platform. All initiations must come from USPTO Physical Security and sent over to Conference services support who administrates the system.

Question #13 - What type of interactivity is required for the signage?

1. Examples: wayfinding, building statistics integration, museum style interaction etc.

Government Response: N/A nothing at this time is interactive.

Question #14 - Shall IPTV and Signage system network be deployed by AV contractor or IT team?

Government Response: Duplicate effort to support requirement. AV Contractor provides turn-key solution.

Question #15 - Who will administer and update the network?

Government Response: USPTO IT Team

Question #16 - Who will update signage as needs change?

Government Response: USPTO Staff support team.

Questions #17 - What level of support is required from the AV contractor:

1. Quarterly checkups, yearly checkups?

Government Response: Bi-annually. However, we expect vendor support with any updates, patches required to maintain compliance and compatibility as outlined within deliverable per

SOW.

2. Pre-paid blocks of time for service events

Government Response: NO

3. Extended equipment warranties?

Government Response: Provide CLIN Pricing as an Option for replacement and provide Service Level Agreements (SLA) for services to be rendered.

Question #18 - Is there a list of detailed sources for IPTV and Signage so that those may be quantified?

Government Response: No, USPTO is seeking vendor expertise per industry.

Question #19 - Does the expansion of service for IPTV and Signage need to be centralized from Alexandria and distributed to the 6 remote locations, or is a localized copy of the system desired. Either direction has some different deployment directions for providing a quote.

1. What networking backbone exists if it is required to transit to facilities outside of the primary facility?

Government Response: We would like the solution proposed to be Centralized at the Alexandria Campus with the ability to provide a Zoned feed per source.

Question #20 What deployment timeframe is requested?

Government Response: NLT June 29, 2025