Draft SOW.pdf

Statement of Work (SOW)

USPTO Enterprise Wide Digital Signage and IPTV Streaming Solution

U.S. United States Patent and Trademark Office

Contents

1.0 BACKGROUND

2.0 OBJECTIVE

3.0 REQUIREMENTS AND DELIVERABLES

4.0 DELIVERY AND PLACE OF PERFORMANCE

5.0 INSPECTION AND ACCEPTANCE

5.1 Return

5.2 Reliability

6.0 ASSUMPTIONS

7.0 PERFORMANCE

7.1 Period of Performance

7.2 Deliverable

7.3 Key Personnel

7.5 Kickoff Meeting

7.6 Deliverable Schedule

8.0 POINTS OF CONTACT

Contracting Officer (CO) Authority

9.0 SECURITY

9.1 Security Compliance

9.2 Confidential Treatment of Sensitive Information

1.0 BACKGROUND

The United States Patent and Trademark Office (USPTO) is an agency within the United States Department of Commerce. The mission of the USPTO is to foster innovation, competitiveness, and economic growth, both domestically and abroad, by providing high-quality and timely examination of patent and trademark applications, guiding domestic and international intellectual property (IP) policy, and delivering IP information and education worldwide. To carry out its mission, USPTO deploys Audio and Visual (AV) equipment and Television (TV) Service Solutions in Executive Office, Team Floor, and Large Floor hybrid collaboration rooms, training and conference centers, and live broadcast studios located nationwide.

The End User Services Office (EUSO) serves as USPTO’s central point of contact for Audio and Visual Equipment and TV Services Solutions. The Collaborative Services Division (CSD) staff conducts market research and evaluates and tests equipment to ensure that items are added to USPTO’s approved-hardware list.

USPTO currently has DIRECTV services, at each of the buildings that make up the USPTO Alexandria Campus. USPTO currently has over 26 endpoint locations throughout the campus. This service includes basic satellite TV service, including rooftop satellite dishes, and receivers, with 112 channel programming.

Solution must be capable of providing the capability of growth throughout the USPTO Campus. Vendor must provide purchase and lease Options for the equipment.

USPTO requires Hardware and Services for a FedRamp and TAA Compliant Turn-Key Internet Protocol Television (IPTV) (Optional Requirement) and Digital Signage Solution(Primary Requirement) that can be quickly operational. USPTO currently has Bright-sign devices for the Digital Signage in which is not compliant for the USPTO Infrastructure.

Solution must have the ability to perform adequate USPTO audio visual (A/V) support staff training, and get up and running to prevent any breaks in service is a critical requirement. The products and related services are unique, highly specified, and critical to meeting the mission requirements for the agency. The products must comply with Cybersecurity parameters and current industry standard compliance for IPTV and Digital Signage services

2.0 OBJECTIVE

The objectives of this requirement are to replace USPTO’s current Digital Signage (Primary Requirement) and IPTV (Optional Requirement) for an enterprise-wide digital signage and IPTV streaming solution:

Digital Signage (29+ endpoints) (Primary Requirement) Solution must be capable of providing clear high-definition displays throughout USPTO Alexandria and regional campuses Interactive digital signage o USPTO is open to a proposed solution. USPTO current content includes in-house events, status messages, lunch menus, tech tips, and etc.

System must be capable of displaying emergency notifications* Ability to interface with the existing monitors deployed, that may not be considered a “smart”

TV.

IPTV (29+ endpoints) (Optional Requirement) USPTO intends to establish the capability of providing high-definition IPTV services campus wide of broadcast television.

Campus-wide streaming of on campus Live Events and video on demand to various endpoints.

Endpoint specific access control of broadcast television programing, and video on demand content.

Capability of capturing viewership analytics.

Procuring state-of-the-art approved products, services, and maintenance support required by

USPTO.

o TAA, and Cybersecurity Compliant devices with FedRamp approved solution if possible.

Ability to interface with the existing monitors deployed, that may not be considered a “smart”

TV.

Estimated dispatch support and preventative maintenance Meeting all customer requests within the statement of work (SOW) and timeframes set forth by

USPTO.

Present a clear and concise measurable description of services provided to customer.

3.0 REQUIREMENTS AND DELIVERABLES

USPTO intends to establish the capability of providing High-Definition IPTV Services campus wide and Regional Offices. USPTO is seeking vendor expertise per industry best practices.

Services shall have the following Capability:

IPTV (29+ endpoints) (Optional Requirement) Basic Channel Package based on the request of USPTO o Basic Channel plan to include CNN, and Fox News in which is our current Basic DIRECTV Service Plan. Would like the capability to see in-house Streamed live events.

24 Hour Response with next day Dispatch Centralized Device Management does not have to be able to control other displays and other devices from endpoints.

Video On Demand Provide a Solution compatible with USPTO current Video on Demand Cloud Service Viewership Monitoring/ analytics o At this time, we have no cameras deployed with current solution. However, we are open to receiving viewership analytics within an offeror proposed solution.

Software Interface Management Remote Management Capability Campus-wide Streaming of on campus Live Events via URL to various endpoints Picture in picture, streaming of digital signage content as part of the IPTV content Provide pricing comparison for New Smart Display Monitor or Interface to connect existing

USPTO monitors

In Addition, USPTO Intends to establish the capability of providing High-Definition Signage displays throughout USPTO Alexandria and Regional Campuses. Services shall have the following Capability:

Digital Signage (29+ endpoints) (Primary Requirement)

24 Hours Response with next day Dispatch Centralized Device Management with capability of controlling the displays and devices from said location Viewership Monitoring/ analytics Software Interface Management Remote Management Capability Emergency Message Notification Required:

o 1. Eg: Fire Alarm o CAP via REACH Platform. All initiations must come from USPTO Physical Security and sent over to Conference services support who administrates the system.

o 2. Active Shooter events o CAP via REACH Platform. All initiations must come from USPTO Physical Security and sent over to Conference services support who administrates the system.

o 3. Weather events o CAP via REACH Platform. All initiations must come from USPTO Physical Security and sent over to Conference services support who administrates the system.

Ability to Provide Menu of Round House Café (Alexandria Main Campus) Vendor will support updates (If Required) with USPTO leading the effort

Deliverables Continued:

Installation & Decommissioning Services Support Equipment Repair, as needed.

Identify And Label All equipment and endpoints along with cabling and configuration diagram Systems Administration Training Provide a Solution in which can be expanded to multiple Regional Locations across the USPTO

Enterprise, if and when the need arises.

Offeror will be responsible for providing maintenance support of devices and solution deployed in which is to include at a minimum of bi-annual support in which may include any updates, patches required to maintain compliance and compatibility as outlined within deliverable per SOW.

o Offeror will Provide CLIN Pricing as an Option for replacement and provide Service Level Agreements (SLA) for services to be rendered

Provide Optional CLIN Pricing for expansion of endpoints

3.1 USPTO Responsibility

USPTO Will provide Data connection to network/Internet Only WAN USPTO will provide connection to USPTO Power Source (If Required) USPTO will provide infrastructure cabling Diagrams (If Required)

4.0 DELIVERY AND PLACE OF PERFORMANCE

The Contractor must pack all items for delivery consistent with standard commercial practices to ensure carrier acceptance and to provide adequate protection from shipping damage or loss during transit to the contract designated destination point. The Contractor may use its standard packaging practices, provided it meets this requirement.

The Contractor must be responsible for any damage or loss caused by improper packaging and any damage or loss while in transit.

Unless otherwise agreed to by the ordering activity, all deliveries under this contract must be accompanied by delivery tickets or a sales slip that contains the following information:

Name of Contractor

Contract Number

Date of purchase

Order number

Quantity and unit price of each item

Date of delivery or shipment

Name of authorized USPTO purchaser

Phone number of authorized USPTO purchaser

Email of authorized USPTO purchaser

Indication as to whether the Contractor considers the delivered item to be a partial or full satisfaction of the requirement

The contractor must deliver the ordered items no later than 30 days from date of award (and for modifications for increased quantities, no later than 30 days from execution of the modification).

Coordination and scheduling of shipment delivery is the responsibility of the Contractor. Each order must identify the shipping address(es) and quantities.

Contractor is to send a separate electronic notice to the person who initiated the order and the Purchasing Officer for each of the following situations: when order is placed, backordered (if applicable), canceled (if applicable), executed, shipped, and delivered.

Delivery Address:

22nd Century Technologies Inc (USPTO) 6644 Fleet Drive Alexandria, VA 22310

Place of Performance:

USPTO Carlyle Campus 600 Dulany Street Alexandria, VA 22314

Potential Regional Offices to be supported in the near future:

Silicon Valley USPTO 26 S. Fourth Street

San Jose, CA 95112 Midwest Regional Office 300 River Place Drive Suite 2900 Detroit, MI 48207

Rocky Mountain Regional Office 1961 Stout Street 14th Floor Denver, CO 80294

Texas Regional Office 207 South Houston St., Suite 159 Dallas, Texas 75202

Atlanta (Pending Location Address) – New Site 2025 New Hampshire (Pending Location Address) – New Site 2026

5.0 INSPECTION AND ACCEPTANCE

Inspection is in accordance with FAR Clause 52.212-4, Contract Terms and Conditions – Commercial Items, part (a) Inspection/Acceptance.

Inspection and acceptance will occur at the place of delivery. Inspection will include testing of the deliverables to ensure that it works. The Government will accept goods, reports and services only if it conforms to all terms and conditions of this order. The Government will provide written notification of acceptance or rejection within 14 business days of receiving the delivery.

The Government will reject non-conforming products and services. The contractor must correct any deficiencies within 14 days of when the Government issues the rejection notice. If the contractor cannot correct the deficiencies within this time frame, the contractor must immediately notify the COR or technical POC of the reason for the delay and provide a proposed corrective action plan within 14 business days.

5.1 Return

The Contractor must allow the Government to return items in the original packaging and in sellable condition up to 30 days from the date the item was received at the authorized facility or contractor facility.

The Contractor must provide a full refund, less any applicable restocking fee, for such items within 30 days of receipt of the returned item.

Contractor must provide the Government replacement hardware within 30 days if the following issue occurred:

Dead on Arrival (DOA) and defective hardware.

Physical damaged hardware during shipping.

5.2 Reliability

If an item cannot be delivered within the contractually agreed-to delivery time for that item, the Contractor must notify the issuing CO within 2 business days of receipt of order of the expected delivery date for the ordered item(s). Upon notification, the Ordering Agency may choose to cancel the order or request due consideration for the delay.

6.0 ASSUMPTIONS

The Contractor must dispose of deployment related trash at its warehouse or on-site at USPTO locations at no cost to the USPTO.

Items weighing more than 50lbs must be labeled as heavy and may require two-man lift to assist with handling the item.

Changes to the mutually agreed schedule for performance of Services or modifications to the Services will only be in accordance with the Contractor Change Management Process.

USPTO understands that some solutions presented may not require set top individual boxes per endpoint and some solution recommended may require startup backend equipment.

USPTO does not require any engineering documentation to be provided on the vendor behalf at this time.

Proposed Digital Signage and IPTV solution does not have to be integrated. However, if there is an option that provides both digital signage and IPTV would like the capability to provide a channel for duplicate feed with Channel input and viewed as a Native overlay.

Control type required is Simple TV Channel changing with Web based configuration and management.

USPTO will provide, and deploy the Network update and administer in support of the contractor providing the AV.

USPTO would like the solution proposed to be Centralized at the Alexandria Campus with the ability to provide a Zoned feed per source.

7.1 Period of Performance

The period of performance for ordering of this requirement is for one (1) year base period with four (4) one (1) year ordering periods.

Base Period: 30 June2025 – 29 June 2026 Option Period 1: 30 June 2026 – 29 June2027 Option Period 2: 30 June 2027 – 29 June 2028 Option Period 3: 30 June 2028 – 29 June2029 Option Period 4: 30 June 2029 – 29 June 2030

7.2 Deliverable

In addition to all products acquired through individual orders, the Contractor is required to submit to the Government during the performance of this agreement all deliverables identified throughout this SOW.

7.0 PERFORMANCE

Deliverables identified must be furnished in electronic format, via e-mail, to the USPTO TOM, and COR.

7.3 Key Personnel

Contractor must provide a Project Manager to support USPTO. The Project Manager must respond to all USPTO concerns within 1 business day, with resolution in 3 business days. The Project Manager cost must not be charged separately. The Project Manager is to meet with USPTO representatives once every quarter, or as needed, to discuss issues, refreshes, new products, etc. Contracting Officer must approve any changes in the Key Personnel who must be better than or equal to the current key personnel.

7.4 Key Personnel Descriptions

Project Manager: MINIMUM/GENERAL EXPERIENCE: Bachelor’s Degree, three (3) years of IT experience with at least one (1) years’ experience in a management position; experience in planning, setting deadlines, leading and directing the work of others, and monitoring project completion.

7.5 Kickoff Meeting

Within 5 business days of contract award, USPTO will host a kick off meeting. The Contractor Project Manager is required to attend. The Contractor must discuss timelines, accepting telephone or email orders for immediate purchases, proposing an approach to handle image loading and asset tagging, and any other questions relevant to the award. Any changes to the contract must be executed through a contract modification.

7.6 Deliverable Schedule

The following schedule of deliverables will be used by the USPTO TOM/COR to monitor timely progress of the established agreement. All references to days are workdays; the abbreviation NLT stands for “no later than.”

Milestone/Deliverable Action Provided

Planned Completion Date

Kick Off Meeting

USPTO

NLT 5 days after contract award

Primary / Alternate POC

Contractor

7 days after contract award

8.0 POINTS OF CONTACT

COR: Ricardo Phillips VCSOB—Video Conferencing Streaming And Operation Branch Chief

OCIO/End User Services Office U.S. Patent and Trademark Office Office MDW 3D31 Desk 571-272-6682 Ricardo.PhillipsSR@USPTO.GOV

Contracting Officer (CO) Authority

The CO will be responsible for ensuring the performance of all necessary actions for effective contracting; ensuring compliance with the terms of the contract and safeguarding the interests of the United States in its contractual relationships. The CO is the only individua l who has the authority to enter into, administer, or terminate this contract and is the only person authorized to approve changes to any of the requirements under this contract, and notwithstanding any provision contained elsewhere in this contract, this authority remains solely with the CO.

No statement, whether oral or written, by anyone other than the Contracting Officer, shall not be interpreted as modifying the terms and conditions of this award. It is the contractor’s responsibility to contact the CO/COR/TOM immediately if there is even the appearance of any technical direction that is or may be outside the scope of the contract. The Government will not reimburse the contractor for any work not authorized by the CO, including work outside the scope of the contract.

9.0 SECURITY

9.1 Security Compliance

A. Prior to the contractor removing any media from an USPTO facility, the contractor must ensure that all media has been wiped of USPTO data to the approval of the USPTO CISO.

9.2 Confidential Treatment of Sensitive Information

A. THE CONTRACTOR must guarantee strict confidentiality of the information/data that it is provided by the Government during the performance of the task order. The Government has determined that the information/data that the contractor will be provided during the performance of the task order is of a sensitive nature.

B. Disclosure of the information/data, in whole or in part, by the contractor must only be made after the contractor receives prior written approval from the Contracting Officer. Whenever the contractor is uncertain with regard to the proper handling of information/data under the contract, the contractor must obtain a written determination from the Contracting Officer Representative or Task Order Manager.