TPVS 2.0 - RFI AMD 3 v.07082025.pdf

U.S. Customs and Border Protection

Office of Information Technology

Passenger Systems Program Directorate

Traveler Processing and Vetting Software 2.0 Request for Information

Version:

Amendment 3 Issuance Date: July 8, 2025

Amendment 2 Issuance Date: June 18, 2025

Amendment 1 Issuance Date: June 17, 2025

Initial Issuance Date: June 11, 2025

Passenger Systems Program Directorate Traveler Processing and Vetting Software Application 2.0

For Official Use Only (FOUO) – Request for Information (RFI)

REQUEST FOR INFORMATION

U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT) is seeking market research information from industry to assist with the development and planning of the recompete Traveler Processing and Vetting Software (TPVS) 2.0.

Below are documents provided as attachments for reference purposes:

Attachment 1: TPVS 2.0 Draft Performance Work Statement (PWS)

I. BACKGROUND

CBP is one of the largest and most complex components of the Department of Homeland Security (DHS). CBP's mission is to protect America's borders, ensuring public safety from harmful individuals and materials, while also promoting the nation's economic competitiveness by supporting legitimate trade and travel.

The proposed Blanket Purchase Agreement (BPA) through U.S. General Services Administration Multiple Award Schedule Program for TPVS 2.0 will provide critical technology services support to multiple CBP strategic initiatives. CBP strategic initiatives focus on providing fast, reliable, and secure IT infrastructure to streamline work. This includes leveraging advanced technologies to transform processes and enhance situational awareness to illicit cross-border traffic. Additionally, the initiatives aim to improve stakeholder interactions including the traveling public, to protect and facilitate lawful travel and business.

II. TPVS 2.0 REQUIREMENTS

Passenger Systems Program Directorate The Passenger Systems Program Directorate (PSPD) is an office within CBP OIT. PSPD’s mission is to innovate, deliver, and sustain technology systems that ensure the safety and security of travelers entering and exiting the United States, while facilitating and streamlining legitimate trade and travel at U.S. land, air and sea Ports of Entry (POE) and United States Border Patrol (USBP) Checkpoints.

PSPD provides application development and continued operational support of all passenger and immigration management systems hosted by U.S. CBP. The PSPD mission is to deliver and sustain technology solutions to prevent terrorism, safeguard and expedite legitimate travel into and out of the U.S. PSPD supports primary and secondary traveler processing at and between U.S. POE, public facing applications that facilitate international travel, and vetting services across and beyond DHS.

For Official Use Only (FOUO) – Request for Information (RFI)

TPVS BPA Requirements

The TPVS BPA requirements include the following activities for over 60 applications/systems (see Attachment 1):

• Application/System Development

• Modernization & Enhancements

• Operations & Maintenance

• Specialized Equipment Integration

Program Vision

PSPD Program Office envisions the following follow-on objectives for TPVS:

• Cloud System Refactoring

• Modernization of Legacy Systems (i.e. user interface refresh via UI/UX design, Human-Centered Design)

• System Consolidation & Common Services

• Integration of Artificial Intelligence for application development efficiency and modernization

• Mobile & Tablet Application Development

• Specialized Equipment Integration (e.g. integration of COTS Global Entry portals/kiosks, facial capture devices, biometrics devices to PSPD applications/systems)

III. RESPONSE GUIDELINES

Interested parties are requested to respond to this RFI with responses to the RFI Questions and contractor’s capability to meet the requirements outlined in the PWS. Oral communications are not permissible. The page limit for RFI responses is 7 pages and only 1 file shall be submitted.

Page format shall have a 1-inch margin using no smaller than 12-point Arial or Times New Roman font for all text provided in Microsoft Word 2007 or newer file. RFI responses shall not contain any proprietary information.

It is the sole responsibility of the interested parties to ensure that the electronic files submitted are virus free and can be opened and read by the Government. RFI responses shall not be locked, or otherwise contain barriers to opening. The Government will not reimburse companies for any costs associated with the submissions of their responses.

Companies who wish to respond to the RFI should send responses no later than July 22, 2025 to all listed Government personnel below via email. The email subject line must contain “CBP TPVS 2.0 RFI RESPONSE”. Failure to do so may result in information not being properly received by the Government.

For Official Use Only (FOUO) – Request for Information (RFI)

• Contracting Officer, Claire Hamilton, Claire.A.Hamilton@cbp.dhs.gov

• Contract Specialist, Chelsea Dean, Chelsea.T.Dean@cbp.dhs.gov

• Contract Specialist, Lanette Barnes, Lanette.M.Barnes@cbp.dhs.gov

Please respond to the below questions.

1. Company contact information:

a. Company Name

b. DUNS

c. Email

d. Business size and socioeconomic status

e. Contract vehicles

2. Describe your capability to support the attached work statement requirements.

3. Do you intend to submit a proposal as the prime contractor?

4. Please provide your recommendations on how the government can support small business and socioeconomic programs through this requirement (e.g. subcontracting goals, mentor protégé program).

5. The Government is interested in your view of the acquisition approach and contract type.

6. What kind of information would be needed from CBP for offerors to provide a robust proposal and improve your understanding of these requirements?

7. What steps (contract requirements, procurement process, evaluation approach, etc.) do you think would most help CBP obtain a robust competition for these requirements?

a. What contract type(s) (e.g., firm fixed price, T&M, cost plus, incentives, etc.) do you believe would be most effective for obtaining the described requirements, and why?

8. What practices do you recommend supporting a flexible CLIN structure to support evolving requirements and enable rapid responsiveness on the part of the contract holder?

9. What emerging technology, innovative solutions, and industry trends should CBP be considering related to large-scale software updates, artificial intelligence, integration and operations of, passenger identification, and/or biometrics that may be applicable to managing ports of entry and checkpoints?

10. Are there any issues, questions, or improvements you have regarding the requirements as described in the PWS? Please reference the page and section of the PWS for specific comments, if applicable.

mailto:Claire.A.Hamilton@cbp.dhs.gov mailto:Chelsea.T.Dean@cbp.dhs.gov mailto:Lanette.M.Barnes@cbp.dhs.gov

11. Any additional comments?

IV. Industry Day Please be advised that an Industry Day is planned in support of this RFI. The event will take place on July 15, 2025, from 12:00 PM ET - 2:00 PM ET on WebEx. Interested parties must register prior to July 15, 2025 to attend, the link is here. The Industry Day will serve as an opportunity for interested parties to gain additional insights into TPVS and to engage with Government representatives.

V. Disclaimer This RFI is issued solely for informational and planning purposes and does not constitute an Invitation for Bids, RFPs, or RFQs; nor does it constitute a commitment, implied or otherwise, that CBP will conduct an acquisition for these services (FAR clause 52.215-3). Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

CBP will not be responsible for any costs incurred in furnishing this information. All costs associated with responding to this RFI will be solely at the interested party’s expense. The information provided in this RFI is subject to change and is not binding on the Government. All submissions will become the property of the Federal Government and will not be returned. Not responding to this RFI does not preclude participation in any future procurement, if any. In accordance with FAR 15.201(e), responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract. All information received resulting from this RFI will be used by CBP for Acquisition Planning and Market Research purposes only. Information received will be for internal CBP use only. However, your response may be releasable to the public under the Freedom of Information Act (FOIA), 5 U.S.C. 552, and the DHS FOIA regulation, 6 C.F.R. Chapter 1, Part 5. Please note that Respondents to this RFI may not necessarily be notified of any results derived from a review of the information provided.

For Official Use Only (FOUO) – Request for Information (RFI) https://cbp.webex.com/weblink/register/r39edf5aa62a7b7643157227ec6f3141a