TPVS 2.0 - Industry Day Slides Only.pdf

I N D U S T RY D AY

Traveler Processing and Vetting Software (TPVS) 2.0 U.S. Customs and Border Protection (CBP) Technology Solutions Contracting Branch (TSCB) Passenger Systems Program Directorate (PSPD)

This event is being recorded.

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T P V S 2 . 0 I N D U S T R Y D AY

AGENDA

1. Housekeeping and Questions

2. TPVS 2.0 Procurement Overview

3. PSPD Overview

HOUSEKEEPING AND INDUSTRY QUESTIONS

Housekeeping

• This event is being recorded.

• All Attendee microphones are muted.

• Closed captioning can be activated by clicking the 'cc' icon in the bottom left corner of the control bar.

Industry Questions

• Questions are highly encouraged.

• Questions submitted are anonymous.

• Answers to all questions submitted today will be addressed via the Request for Information available at SAM.gov.

• Answers to all questions submitted today are tentative and may be subject to change between now and release of the final solicitation.

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SUBMITTING QUESTIONS

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Present and Future Brief Overview of TPVS Contract

P R E S E N T A N D F U T U R E B R I E F O V E R V I E W O F T P V S C O N T R A C T

PRESENT TPVS 1.0 CONTRACT

Present TPVS 1.0, 70B04C20A00000008, was acquired through U.S. General Services Administration (GSA), Multiple Award Schedule (MAS) Information Technology 70, and awarded as a single-award Blanket Purchase Agreement (BPA). There are task orders awarded as needed based on project requirements, with the use of T&M contract types and sprint-based frameworks.

Period of Performance 5 Year Period of Performance

Task Order Extension Extend up to 12 months beyond the BPA expiration

Award Made To 1 Company

BPA Purchase Limit $960 Million but may exceed

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TPVS 1.0 TASK ORDER OBLIGATION HISTORY

$12,117,968.54

$101,438,841.23

$181,081,493.13

$14,289,680.78 $18,080,585.30

$113,647,239.60 $116,286,416.97

$0.00

$20,000,000.00

$40,000,000.00

$60,000,000.00

$80,000,000.00

$100,000,000.00

$120,000,000.00

$140,000,000.00

$160,000,000.00

$180,000,000.00

$200,000,000.00

Task Order 1 Task Order 2 Task Order 3 Task Order 4 Task Order 5 Task Order 6 Task Order 7

COMMITTED FUNDING FOR TPVS 1.0 BPA TASK ORDERS

TPVS 1.0 TASK ORDER HISTORY

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TASK ORDER FOCUS AREAS OBJECTIVES

Task Order 1:

Transition-In Services

$12,117,968.54

• Establish transition-in services

• Update incoming transition plans

Smooth and efficient transition from the incumbent.

Task Order 2:

Launched Core Services

$101,438,841.23

• Launch services following transition-in

• Applied iterative and OMB work methods to support timely and responsive execution

Operationalize SOW requirements and ensure service delivery

Task Order 3:

Continued Service Delivery

$181,081,493.13

• Continued execution of services under existing scope

• Continued OMBs to support structured delivery, progress tracking, and performance alignment

Structured tracking and alignment

TPVS 1.0 TASK ORDER HISTORY

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TASK ORDER FOCUS AREAS OBJECTIVES

Task Order 4:

Expanded Service Scope

$14,289,680.78

• Continued core service delivery

• Expanded specialized equipment to include support for supply chain operations, warranty and licensing planning

Expanded service scope to enhance lifecycle oversight

Task Order 5:

Expanded OMB Projects

$18,080,585.30

• Continued core services and supply chain support

• Increased the number and scope of OMB-led projects

• Strengthened alignment between sprint-based work and program priorities

Expanded OMB work to manage and deliver additional projects

Task Order 6:

Maintained Ongoing Service

$113,647,239.60

• Continue service delivery with no change in scope

• Some OMBs concluded, reflecting project completion

• Some Contracting Officer approved consent to subcontract under

FAR 52.244-2(d)(iii), Maintained ongoing services while updating subcontract oversight requirements

Requirement is identified for new task order and coordination with TPVS

Contractor begins

TSCB issues a solicitation for the new task order Contractor prepares quote Contractor submits quote

Government completes technical and price evaluation, with discussions as needed

The average time for solicitation response is eleven business days.

• Average rounds of quotes = 2 (initial, revised)

TSCB executes a bilateral task order award

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TPVS 1.0 Typical Task Order Procurement Process

01 02 03 04

05 06 07 08

P R E S E N T A N D F U T U R E B R I E F O V E R V I E W O F T P V S C O N T R A C T

TPVS 1.0 Highlights

Agile-Aligned Pricing Model

Fixed, GSA-approved labor categories with competitive rates and volume discounts.

Sprint-based Framework

Sprint-based billing tied directly to deliverables, promoting cost predictability and value realization.

Streamlined Ordering Single-award BPA simplifies ordering.

Ability to rapidly scope, award, and stand-up new task orders without recompeting the base contract.

Transparent Communication

Regular sprint ceremonies to keep stakeholders engaged. Executive-level show-and-tell at the end of each sprint for real-time visibility.

Continuous Improvement

Ongoing lessons learned and process refinements baked into every task order.

Reporting Streamlined performance reports tied to sprint milestones for both Government and contractor review.

Risk Management Integrated change-control process to handle scope shifts, emerging technical challenges, and security concerns.

Single Source Accountability

One awardee means cohesive team structure, unified tooling, and simplified points-of-contact.

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FUTURE TPVS 2.0 CONTRACT

TPVS 2.0 will be competed as full and open with a two-phase solicitation process. It may be procured from GSA, MAS Information Technology 70. The period of performance may be 5 years, with a 3-month transition period, 12-month base period, and 4 option periods. Contract type may be T&M. All dates below are tentative and may change.

Request for Information Release June 2025

Request for Quote Release September 2025

Quotes Due Late October 2025

Oral Presentation November 2025

Award March 2026

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TPVS 2.0 Request for Information and Solicitation Highlights

T P V S 2 . 0 R E Q U E S T F O R I N F O R M AT I O N A N D S O L I C I TAT I O N H I G H L I G H T S

REQUEST FOR INFORMATION NO’s

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14,000

Generic overviews that are not tailored to the Request for Information (RFI) provide limited value. Focus your response on relevant experience and insights tied directly to the areas outlined in the RFI.

$12,000

Responses should align with the information provided in the RFI and work statement – avoid assuming scope, requirements, or intent beyond what is stated.

$82,000

The RFI is intended for market research. Use this opportunity to share insights, not full technical proposals or implantation plans.

$32,000

Be sure to follow any formatiting, response structure, or submission guidance provided in the RFI to ensure your feedback can be properly reviewed.

BROAD CAPABILITY STATEMENTS DETAILED SOLUTIONS IGNORING INSTRUCTIONSASSUMPTIONS

T P V S 2 . 0 R E Q U E S T F O R I N F O R M AT I O N A N D S O L I C I TAT I O N H I G H L I G H T S

SOLICITATION TIMELINE

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JUNE 2025

Release Request for Information Posted

JULY 2025

Industry Day One session, recording available

OCTOBER 2025

RFQ release before the end of Fall

Release Draft RFQ Open for Comments

EARLY SEPTEMBER 2025

This is a tentative timeline subject to changes.

Release RFQ

LATE SEPTEMBER 2025

TPVS 2.0 Industry Feedback

T P V S 2 . 0 I N D U S T R Y F E E D B A C K

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CLARITY

Are the scope, deliverables, and acceptance criteria unambigious?

Suggestions for tightening or expanding technical descriptions.

SPRINT FRAMEWORK

Ideas for modern agile practices or tooling we should incorporate.

TECHNICAL SPECIFICATIONS

Does the work statement reflect current performance, scalability, and security expectations?

Improvements or additions to ensure future-proof solutions.

Please submit your feedback using the guidance provided in RFI Section 3, and ensure feedback is to Question 11 to help the Government capture input in a structured and consistent manner.

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PRICING MODELS

Recommended pricing approach (e.g.

hybrid, firm-fixed price (FFP), FFP per sprint, T&M with not-to-exceed ceilings).

Thoughts on competitive labor categories and discount structures.

CONTRACT VALUE

Suggestions for cost discipline and uncovering savings opportunities during performance to ensure the Gvoernment maximizes value throughout the contract lifecycle.

CONTRACT STRUCTURE

Feedback on the current tentative contract vehicle

(e.g. GSA), BPA, and task order procedures, task-order issuance, and fair-opportunity mechanisms.

Ideas to streamline oredering and ramp-up.

TPVS 2.0 Solicitation Industry Feedback

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REPORTING & OVERSIGHT

Are reporting requirements realistic and useful?

Recommendations for cadence and format of deliverable reviews.

RISK MANAGEMENT & SCOPE

Input on risk management responsibilities.

Best practices for minimizing scope creep and protecting both Government and contractor.

INNOVATION INCENTIVES

Suggestions for incentivizing innovative ideas and mechanisms to reward continuous improvements.

Thank You for Your Interest

TSCB Branch Chief, Contracting Officer, TPVS 2.0:

Claire Hamilton, CLAIRE.A.HAMILTON@cbp.dhs.gov

TSCB Contract Specialist, TPVS 2.0:

Chelsea Dean, CHELSEA.T.DEAN@cbp.dhs.gov

TSCB Contract Specialist, TPVS 2.0:

Lanette Barnes, lanette.m.barnes@cbp.dhs.gov

PA S S E N G E R S Y S T E M S P R O G R A M D I R E C TO R AT E

PSPD Overview Passenger Systems Program Directorate (PSPD)

Office of Information and Technology (OIT)

U.S. Customs and Border Protection (CBP)

May 2025

CBP | OIT | Passenger Systems Program Directorate (PSPD)

Passenger Systems Program Directorate

Designing, delivering, and sustaining technology solutions that ensure the safety and security of travelers entering and exiting the United States.

P S P D O V E R V I E W

PSPD Mission The PSPD mission is to deliver and sustain technology solutions to prevent terrorism, and safeguard and expedite legitimate travel into and out of the United States.

PSPD supports primary and secondary traveler processing at and between U.S. Ports of Entry (POEs), public facing applications that facilitate travel, enforcement system, and vetting services across and beyond the Department of Homeland Security (DHS).

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Public facing applications

Safeguard & expedite legitimate travel

Support primary & secondary operations

Support traveler screening & vetting services

P S P D O V E R V I E W

PSPD Software Application Support Services PSPD seeks to procure comprehensive life cycle services for the suite of Traveler Processing and Vetting Software (TPVS) applications and associated specialized equipment. These software application support services are essential to ensure that TPVS applications operate efficiently, effectively, and securely, thereby meeting critical CBP mission requirements. By providing officers and agents with tailored, intuitive, and advanced capabilities to anticipate and combat emerging threats, PSPD aims to enable them to focus on purpose, intent, and behavior while maintaining situational awareness, rather than being encumbered by administrative procedures and data entry.

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• Provide Operations and Maintenance services to sustain current and modernized TPVS applications to operate efficiently, effectively, and securely;

• Modernize TPVS applications to include, but not limited to, application refactoring and consolidation, common services, and implementation of Artificial Intelligence technologies;

• Perform system upgrades, updates, and enhancements to meet emerging business and technical requirements;

• Adhere to Agile framework and DevSecOps processes.

PSPD Specialized Equipment Services PSPD is interested in a vendor whose services include evaluating, recommending, monitoring, and obtaining a full range of specialized equipment and providing associated maintenance supporting end-to-end operations of PSPD application systems.

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• Provide technical criteria, evaluations and recommendations for specialized solutions to support PSPD application systems

• Install and integrate equipment supporting PSPD applications without disruption or degradation of performance or functionality

• O&M support of existing equipment (i.e., biometric capture devices, document readers), including maintenance and monitoring services

• Recommendations for emerging technologies to support PSPD future requirements

PSPD Challenges and Opportunities PSPD applications and systems must remain operational 24 hours a day, 365 days a year, to support the front-line officers and agents. PSPD is interested in a vendor who can:

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Provide Artificial Intelligence & Machine Learning (AI/ML), Generative AI

Modernize, refactor, and consolidate legacy applications to improve maintainability, usability, and efficiency

Prioritize high impact projects and programs with the need for rapid turnaround by optimizing resource allocation and project management strategies, while finding efficiencies in delivery of Operations & Maintenance

Expand the footprint of public self-service and mobile application development

The Road Ahead

PSPD’s operational environment requires vigilance in the maintenance and monitoring of critical systems. While mitigation and resolution of risk to these systems is paramount, the execution of said O&M must be efficient enough to focus available resources on continuous innovation.

• Identify and implement efficiencies in O&M, while sustaining high availability and scalability

• Enhance system performance and uptime through improved monitoring, mitigation, and resolution

• Implement advanced application monitoring and analysis dashboards with real-time status updates and predictive analytics to optimize performance

• Incorporate self recovery solutions to software and hardware to provide ≥ 99.99% uptime for 24x7x365 services

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Operations and Maintenance (O&M)

PSPD’s operational environment requires innovative software development solutions that prioritize mobility, resilience, and scalability to effectively address emerging threats and streamline traveler processing.

• Rapidly develop and deploy application enhancements without compromising current functionality

• Leverage human centered design to improve customer experience for existing and new capabilities

• Implement a Common Services Architecture leveraging microservices to align with real-world business processes.

• Develop solutions that minimize manual data entry and consolidate similar functioning applications to reduce redundancy, improve consistency and scalability, and achieve cost efficiencies;

• Expand use of public self-service, web-based, and mobile applications by travelers in all stages of the travel process;

• Integrate AI tools, such as code generation, summarization and evaluation of existing code, and streamlining and improving coding processes.

• Increase DevSecOps and CI/CD maturity.

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Software Development

PSPD’s operational environment requires technology that is innovative, mobile, resilient, and scalable for CBP officers and agents to anticipate and combat emerging threats.

• Integrate innovative Artificial Intelligence (AI) technology in existing applications to automate manual processes resulting in reduced costs and increased productivity.

• Expand mobile capabilities to mission critical applications for agents and officers in the field

• Continue expansion of biometric comparison and biometric vetting capabilities throughout passenger processing applications;

• Implement cost optimization strategies, such as leveraging lower-cost forms of storage, serverless architecture, and leveraging AI to replace manually driven processes

• Recommend emerging technologies to support PSPD future requirements

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Emerging Technology / Innovation

Thank you for your time.

Passenger Systems Program Directorate (PSPD)

Office of Information and Technology (OIT)

U.S. Customs and Border Protection (CBP)