RFI VA-24-00016627 VA Audio Response Software as a Service Solution.docx

1. Introduction:

This Request for Information (RFI) is for planning purposes only and shall not be considered an Invitation for Bid, Request for Task Execution Plan, Request for Quotation or a Request for Proposal. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract. No funds have been authorized, appropriated or received for this effort. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.

The North American Industry Classification System (NAICS) for this requirement is 541519.

2. Submittal Information:

All responsible sources may submit a response in accordance with the below information.

There is a page limitation for this RFI of 20 pages. The Government will not review any other information or attachments included in excess of the 20-page limit. NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic capability statements will not be accepted or reviewed. Your response must include the following:

a. Interested Vendors shall at a minimum, provide the following information in the initial paragraph of the submission:

Name of Company Address Point of Contact Phone Number Email address Company Business Size and Status For VOSB and SDVOSBs, proof of verification in VetCert.

NAICS code(s) Socioeconomic data Data Universal Numbering System (DUNS) Number and SAM Unique Entity ID Existing Contractual Vehicles (GWAC, FSS, or MAC)

b. Provide a summary of your capability to meet the requirements as follows:

1. Ability to meet solution requirements identified in Attachments 1 and 2 and draft PWS.

1. For each product identified, submit technical documentation demonstrating the products capability to meet the functional requirements. Cross reference the Functional Requirement Item No. (e.g., 1.1 – 14.9) wherever possible.

1. Describe the product’s ability to interact with any Electronic Health Record (EHR) in use by the Department of Veterans Affairs (VA) (e.g., Veterans Health Information Systems and Technology Architecture (Vista) ,Oracle Cerner Millennium platform).

1. Provide an estimated ramp up (implementation) time that’s tailored to meet the solution requirements.

1. Describe what security certifications you hold. Note: You must hold or are in the process of obtaining a FedRAMP "High" certification at this time, keeping in mind Federal Risk and Authorization Management Program (FedRAMP) certification at a high-level impact is required at time of award.

1. Describe the terms and pricing structure of your SaaS agreement.

1. Provide a Rough Order of Magnitude (ROM) to include the following:

1. General cost for implementation and configuration work

1. General cost for interface/integration work

1. General cost for the yearly enterprise license subscription

1. General cost for the yearly operation and maintenance subscription

1. Provide a list of your available license packages/suites.

1. What is the expected lifecycle of your IVR product?

c. Your company’s intent and ability to meet the set aside requirement in accordance with VAAR 852.219-73 VA Notice of Total Set-Aside for Verified Service-Disabled Veteran-Owned Small Businesses and 13 CFR §125.6, which states the contractor will not pay more than 50 percent of the amount paid by the Government to it to firms that are not SDVOSBs.

Responses are due no later than 3PM EST, November 2, 2023 via email to Lauren Sankar, Contract Specialist at Lauren.Sankar@va.gov and John Fields, Contracting Officer at John.Fields3@va.gov. Please note “VA Audio Response SaaS” in the subject line of your response. Mark your response as “Proprietary Information” if the information is considered business sensitive. The email file size shall not exceed 5 MB.