Attachment 1 AudioCARE Software in VHA 1-6-23.xlsx

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DA10--VA-24-00016627 VA Audio Response Software as a Service (SaaS) Solution
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36C10B24Q0025
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This document provides license usage details for AudioCARE's automated communication software products deployed across Veterans Health Administration medical centers. The spreadsheet lists licenses as of January 6, 2023 for AudioCARE applications in pharmacy, scheduling, clinical, and other areas. It details product licenses by VHA region and network, showing installations at over 140 sites. The systems summary specifies over 3,700 telephone lines and 930 servers supported across VHA facilities. This license audit provides visibility into the scope and coverage of AudioCARE's software currently used under the VHA contract.

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36C10B24Q0025_4.docx DOCX document
36C10B24Q0025_3.docx DOCX document
36C10B24Q0025_2.docx DOCX document
Attachment 2 Functionality Checklist VA Audio Response Software as a Service Solution Revised 01.18.xls XLS spreadsheet
PWS VA Audio Response SaaS Revised 01.18.2024.docx DOCX document
36C10B24Q0025_1.docx DOCX document
Attachment 1 VA-24-00016627 VA Audio Response Software as a Service Solution Narrative Description.docx DOCX document
36C10B24Q0025.docx DOCX document
Attachment 2 Functionality Checklist VA-24-00016627 VA Audio Response Software as a Service Solution.xls XLS spreadsheet
RFI VA-24-00016627 VA Audio Response Software as a Service Solution.docx DOCX document
Performance Work Statement VA-24-00016627 Draft VA Audio Response SaaS.docx DOCX document
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1.ACS TotLicenses 1-6-22 AudioCARE Licenses in VA Medical Centers

Product Type Total Licenses as of 9/22/20 Badra Berkane: Badra Berkane:

License count included in current contractTotal Licenses as of 1/6/23
System & LinesACS-S04VM2143
Win101530
ACS-U-4770787
PharmacyAudioREFILLStd144143
SP

BBerkane: AudioCARE Spanish Version

1313
AudioRxINFO7372
AudioRENEWALStd134136
SP22
AudioPREFILL835
TM-PREFILL835
RxREADY1035
SchedulingAudioREMINDERStd136135
SP22
TM-REMINDER2220
AudioINQUIRYStd138137
SP22
Auto-cancellation feature2839
AudioCANCEL7676
TM-CANCEL1010
AudioRecallReminder1818
TM-RecallREMINDER55
ClinicalAudioVERIFY5757
AudioCONTACT1313
AudioCOMMUNICATORStd.8289
DM5050
TM-COMMUNICATOR1019
AudioNOTESInb3736
Outb.3736
FinancialAudioBALANCE721
EmergencyAudioRECALL5453
OtherACS-TM BASE29137
Grand Total21952336

Notes

** Products in blue are Open Market Items

AudioCARE Systems Response to Solicitation 36C10B20R0034

AudioCARE System Confidential - Do Not Disclose To Third Party

2. Software in VHA 1-6-23 AudioCARE VHA Software Application License Audit 1/6/23

PharmacySchedulingClinical & OtherText CapacityFinancial
Region 1AudioRefillSpanish RefillAudioRxINFOAudioRENEWAL-SpanishAudioRENEWALAudioPREFILLTM-PREFILLRXREADYAudioREMINDERAudioREMINDER - SpanishTM-REMONDERAudioINQUIRYAudioINQUIRY - SpanishAudioCANCELTM-CANCELAudioRECallREMINDERTM-RecallREMINDERAuto-Cancellation Feature

AudioCARE: AudioCARE:

This is an enhanced interface to VistA for AudioREMINDER and AudioINQUIRY to post the cancellation requests directly to VistA, thus cancelling the appointments. AudioVerify AudioCONTACT AudioCOMMUNICATOR AudioCOMMUNIC. Disease Mgt TM-COMMUNICATOR Audio Notes (Inbound) Audio Notes (Outbound) AudioReCall ACS-TM-BASE AudioCARE: AudioCARE:

This is a license for Text Message delivery and interface to SMS AgregatorAudioBALANCE (Copay)
VISN 18
Albuquerque, NMXXXXXXXXXXX1
Amarillo, TXXXXXXX
Big Spring, TXXXXXXXX
El Paso, TXXXXX
Phoenix, AZXXXXXXXXXXXXXXXX1
Prescott, AZXXXX
Tucson, AZXXXXXXXXXXXX3X
Total7040711170270401011042133252
VISN 19
Cheyenne, WYXXXXXXXX1X
Denver, COXXXXXXXXXXXXX3
Ft. Harrison, MTXXXXXX
Grd Junction, COXXXXXXX
Salt Lake City, UTXXXXX
Sheridan, WYXXXXX
Total602061116026510020110100142
VISN 20
Anchorage, AKXXXXXX1
Boise, IDXXX
Portland, ORXXXXXXXXXX
Roseburg, ORXXX
Seattle, WAXXXXXXXX
Spokane, WAXXXXXX
Walla Walla, WAXXX
White City, ORXXXXX
Total8010800080130100011042022111
VISN 21
Fresno, CAXXXXXXXX
Honolulu, HIXXXXXXXXXXX
Palo Alto, CAXXXXXX1X
Martinez, CAXXXXXXXXXX2
Reno, NVXXXX
San Francisco, CAXXXXXXX1X
ManilaXXXXXXX
Total70207700751002351311043
VISN 22
Las Vegas, NVXXXXXXXXX
Loma Linda, CAXXXXXXXX1
Long Beach, CAXXXXXXXXXX2X
San Diego, CAXXXXXXXXXXXXX3
GLA West LA, CAXXXXXXXXXXX
Total5050500150050501033051300263

Region 1 Total 33 0 14 0 33 2 2 3 33 0 5 28 0 20 2 2 0 9 8 1 19 6 8 6 6 6 20 11

PharmacySchedulingClinical & OtherFinancial
Region 2AudioRefillSpanish RefillAudioRxINFOAudioRENEWAL -SpanishAudioRENEWAL *RXREADYAudioREMINDERAudioREMINDER - SpanishTM-REMONDERAudioINQUIRYAudioINQUIRY - SpanishAudioCANCELTM-CANCELAudioRECallREMINDERTM-RecallREMINDERAudioVerifyAudioCONTACTAudioCOMMUNICAudioCOMMUNIC. Disease MgtTM-COMMUNICATORAudio Notes (Inbound)Audio Notes (Outbound)AudioReCallACS-TM-BASE

AudioCARE: AudioCARE:

This is a license for Text Message delivery and interface to SMS AgregatorAudioBALANCE
VISN 12
Chicago, ILXXXXXXXXX
Hines, ILXXXXXXXX
Iron Mtn, MIXXXXXXX
Madison, WIXXXXXXXXX3X
Milwaukee, WIXXXXXXXX
North Chicago, ILXXXXXXXXX1
Tomah, WIXXXXXXX
Total7030711070070101111077100243
VISN 15
Columbia, MOXXXXX
Kansas City, MOXXXXXXXXXXXX
Marion, ILXXXXXXX3
Poplar Bluff, MOXXXXX
St. Louis, MOXXXX
Topeka, KSXXXXXX
Wichita, KSXXXXXX
Total70207700700000242111032
VISN 16
Alexandria, LAXXXXXXXXXXXXX
Biloxi, MSXXXXXXXXXXXXX
Fayetteville, ARXXXXXXXXXXXXX
Houston, TXXXXXXXXXXXXXXX
Jackson, MSXXXXXXXXXXXXXXXX4X
Little Rock, ARXXXXXXXXXXXXX
New Orleans, LAXXXXXXXXXXXXXX3X
Oklahoma City, OKXXXXXXXXXXXXX
Shreveport, LAXXXXXXXXXXXXX
MuskogeeXXXXXX
Total1019010221101090000901010199979
VISN 17
Dallas, TXXXXXXXXXXXXX6
San Antonio, TXXXXXXXXXXXXX1X
Temple, TXXXXXXXXXXX3
Valley Coastal Bend, TXXXXXXXXXXXXXXX4
Total42103333413413300013320001141
VISN 23
Des Moines, IAXXXXX
Fargo, NDXXXXX
Fort Meade, SDXXXXX
Iowa City, IAXXXXX
Minneapolis, MNXXXXX
Omaha, NEXXXXX
St. Cloud, MNXXXXX
Sioux Falls, SDXXXXX
Total800088008000800000

Region 2 Total 36 3 15 0 35 6 6 4 36 1 3 36 1 13 3 1 1 3 11 3 32 21 3 10 10 12 28 15

PharmacySchedulingClinical & OtherFinancial
Region 3AudioRefillSpanish RefillAudioRxINFOAudioRENEWAL -SpanishAudioRENEWAL *RXREADYAudioREMINDERAudioREMINDER - SpanishTM-REMONDERAudioINQUIRYAudioINQUIRY - SpanishAudioCANCELTM-CANCELAudioRECallREMINDERTM-RecallREMINDERAuto-Cancellation Feature

AudioCARE: AudioCARE:

This is an enhanced interface to VistA for AudioREMINDER and AudioINQUIRY to post the cancellation requests directly to VistA, thus cancelling the appointments. AudioVerify AudioCONTACT AudioCOMMUNIC AudioCOMMUNIC. Disease Mgt TM-COMMUNICATOR Audio Notes (Inbound) Audio Notes (Outbound) AudioReCall ACS-TM-BASE AudioCARE: AudioCARE:

This is a license for Text Message delivery and interface to SMS AgregatorAudioBALANCE
VISN 6
Asheville, NCXXXXXXXXXX
Beckley, WVXXXXXXX
Durham, NCXXXXXXXXXX
Fayetteville, NCXXXXX
Hampton, VAXXXXXXXXXX
Richmond, VAXXXXXXXX1
Salem, VAXXXXXXXXXX
Salisbury, NCXXXXXXXXX1
Total8060882841102614022125
VISN 7
Augusta, GAXXXXXXX1X
Birmingham, ALXXXXXXX
Charleston, SCXXXXXXX1
Columbia, SCXXXXXXX
Decatur, GAXXXXXXXX
Dublin, GAXXXXXXXXXXXX1
Montgomery, ALXXXXXXXXX1
Tuscaloosa, ALXXX
Total8030700181841112214220243
VISN 8
Bay Pines, FLXXXXXXXXXXXXXXXXX4X
Gainesville, FLXXXXXXXXXXXXXXXX4X
Miami, FLXXXXXXXXXXXXXXXXX4X
Orlando, FLXXXXXXXXXXXXXXXXX11X
San Juan, PRXXXXXXXXXXXXX4X
Tampa, FLXXXXXXXXXXXXXXXXXX10X
West Palm, FLXXXXXXXXXXXXXXXX2X
Total77627777710716360761667397
VISN 9
Huntington, WVXXXXXXXXX1X
Lexington, KYXXXXXXXXX
Louisville, KYXXXXXXXXXX
Memphis, TNXXXXXXXXXXX
Mountain Home, TNXXXXXXXXXX
Nashville, TNXXXXXXXXXXXX1
Total6050662665116610124
VISN 10
Chillicothe, OHXXXXXXX
Cincinnati, OHXXXXXXXXXXX
Cleveland, OHXXXXXXXXX
Columbus, OHXXX

AudioCARE: AudioCARE:

CSS migration Not Using AudioCARe for this feature.

AudioCARE: AudioCARE:

CSS migration Not Using AudioCARe for this feature.XXXX1X
Dayton, OHXXXXXXXXXXXX
Total501055053010133333313
VISN 11 (Now part of 10)
Ann Arbor, MIXXXXXX
Battle Creek, MIXXXXXXXXX
Danville, ILXXX
Detroit, MIXXX
Indianapolis, INXXXXXX3
Marion, INXXXXXXXX
Saginaw, MIXXX
Total7030700007122210333

Region 3 Total 41 7 24 2 40 7 7 8 34 1 5 41 1 24 2 3 1 13 20 3 26 19 5 11 11 17 51 25

PharmacySchedulingClinical & OtherFinancial
Region 4AudioRefillSpanish RefillAudioRxINFOAudioRENEWAL -SpanishAudioRENEWAL *RXREADYAudioREMINDERAudioREMINDER - SpanishTM-REMONDERAudioINQUIRYAudioINQUIRY - SpanishAudioCANCELTM-CANCELAudioRECallREMINDERTM-RecallREMINDERAuto-Cancellation Feature

AudioCARE: AudioCARE:

This is an enhanced interface to VistA for AudioREMINDER and AudioINQUIRY to post the cancellation requests directly to VistA, thus cancelling the appointments. AudioVerify AudioCONTACT AudioCOMMUNIC AudioCOMMUNIC. Disease Mgt TM-COMMUNICATOR Audio Notes (Inbound) Audio Notes (Outbound) AudioReCall ACS-TM-BASE AudioCARE: AudioCARE:

This is a license for Text Message delivery and interface to SMS Agregator AudioCARE: AudioCARE:

This is an enhanced interface to VistA for AudioREMINDER and AudioINQUIRY to post the cancellation requests directly to VistA, thus cancelling the appointments.

AudioCARE: AudioCARE:

This is a license for Text Message delivery and interface to SMS Agregator AudioCARE: AudioCARE:

This is an enhanced interface to VistA for AudioREMINDER and AudioINQUIRY to post the cancellation requests directly to VistA, thus cancelling the appointments.

AudioCARE: AudioCARE:

This is a license for Text Message delivery and interface to SMS Agregator AudioCARE: AudioCARE:

This is an enhanced interface to VistA for AudioREMINDER and AudioINQUIRY to post the cancellation requests directly to VistA, thus cancelling the appointments.AudioBALANCE
VISN 1
Bedford, MAXXXXXXXXX
Boston, MAXXXXXXXXX
Manchester, NHXXXXXX
Newington, CTXXXXXXXXX
Northampton, MAXXXXXXXX
Providence, RIXXXXXXXXXX
Togus, MEXXXXXXXXX
White River Jnt, VTXXXXXXXX
Total805048008028881011303
VISN 2
Albany, NYXXXXXXX4X
Buffalo, NYXXXXXXXXX3
Syracuse, NYXXXXXXXX2
Total3010333330030000020000091
VISN 3
Bronx, NYXXXXXXXX2X
Lyons, NJXXXXXXXXXX3X
Montrose, NYXXXXXXXXXX3X
New York, NYXXXXXXXXXX4X
Northport, NYXXXXXXXX2X
Total5220555551520000004145
VISN 4
Altoona, PAXXXXXXXXXXXXXX2
Butler, PAXXXXXXXXXX1X
Clarksburg, WVXXXXXX
Coatesville, PAXXXXXXXXXXXX1X
Erie, PAXXXXXXXXXXXXXX1X
Lebanon, PAXXXXXXXXXXXXXX1X
Philadelphia, PAXXXXXXXXXXX1
Pittsburgh, PAXXXXXXXXXXXXXXXX2X
Wilkes-Barre, PAXXXXXXXXXXX1
Wilmington, DEXXXXXXXXXX1X
Total1006010999100210010010191610446116
VISN 5
Baltimore, MDXXXXXXXXXXX
*Martinsburg, WVXXXXXX
Washington, DCXXXXXXXXX1X
Total3020330130200001120011212

Region 4 Total 29 2 16 0 25 17 17 17 29 0 4 29 0 16 0 9 0 11 18 2 9 1 0 6 6 15 35 17

Denver HACXXX
Total Denver HAC11
Pre-prod -DenverXXXXXXXXXXXXXXXXXXXXXXX
Pre-prod -GainsvilleXXXXXXXXXXXXXXXXXXXXXXX
Pre-prod -MartinezXXXXXXXXXXXXXXXXXXXXXXX
3030333330330333330333333333
1401369213332323213221713427371523657986471633335013468
Grand Total143137221363535351352201372761018539571289501936365313771

AudioCARE Systems Response to Solicitation 36C10B20R0034

AudioCARE System Confidential - Do Not Disclose To Third Party

3. Systems in VHA 1-6-23 VHA Systems and Line Capacity Licenses as of 1/6/23

System
Region 1Number of LinesACS-U-4ACS-S04Campus Mergers/Notes
VISN 18VA Southwest Health Care Network
Albuquerque, NM1641
Amarillo, TX1231
Big Spring, TX821
El Paso, TX1641
Phoenix, AZ40101
Prescott, AZ1231
Tucson, AZ3691
Total140357
VISN 19Rocky Mountain Network
Cheyenne, WY821
Denver, CO2461
Ft. Harrison, MT1231
Grd Junction, CO1231
Salt Lake City, UT1641
Sheridan, WY821
Total80206
VISN 20The VA Northwest Health Network
Anchorage, AK1641
Boise, ID1641
Portland, OR2461
Roseburg, OR1641
Seattle, WA3691
Spokane, WA1641
Walla Walla, WA2051
White City, OR1231
Total156398
VISN 21Sierra Pacific Network
Fresno, CA3691
Honolulu, HI3281
Palo Alto, CA60151
Martinez, CA56141
Reno, NV3281
San Francisco, CA3281
Manila1231
Total260657
VISN 22Desert Pacific Healthcare Network
Las Vegas, NV1231
Loma Linda, CA2051
Long Beach, CA1641
San Diego, CA2871
GLA West LA, CA48121Serves Los Angeles and West LA
Total124315

Region 1 Total 760 190 33

System
Region 2Number of LinesACS-U-4ACS-S04Campus Mergers/Notes
VISN 12VA Great Lakes Health Care System
Chicago, IL2461Lakeside/Westside
Hines, IL3281
Iron Mtn, MI1641
Madison, WI2461
Milwaukee, WI2051
North Chicago, IL1641
Tomah, WI1231
Total144367
VISN 15The VA Hearthland Network
Columbia, MO2051
Kansas City, MO3691
Marion, IL2461
Poplar Bluff, MO821
St. Louis, MO1641
Topeka, KS2051Serves Topeka & Leavenworth
Wichita, KS1641
Total140357
VISN 16South Central VA Health Care Network
Alexandria, LA3281
Biloxi, MS3691
Fayetteville, AR3281
Houston, TX721812 systems- with 36 lines each.
Jackson, MS3281
Little Rock, AR3281
New Orleans, LA3281
Oklahoma City, OK3691
Shreveport, LA3281
Muskogee3691
Total3729310
VISN 17VA Heart of TeXas Health Care Network
Dallas, TX2871
San Antonio, TX401012 systems (24 / 16)
Temple, TX641612 Systems (24 /40)
Valley Coastal Bend, TX3281
Total164414
VISN 23Northern Tier - Upper Midwest Health Care Network
Des Moines, IA1641
Fargo, ND1641
Fort Meade, SD1641Black Hills
Iowa City, IA3691
Minneapolis, MN3691
Omaha, NE3691Lincoln, Grand Island
St. Cloud, MN1641
Sioux Falls, SD1641
Total172438

Region 2 Total 992 248 36

System
Region 3Number of LinesACS-U-4ACS-S04Campus Mergers/Notes
VISN 6VA Mid-Atlantic Health Care Network
Asheville, NC1641
Beckley, WV1641
Durham, NC2461
Fayetteville, NC1641
Hampton, VA1231
Richmond, VA2051
Salem, VA2051
Salisbury, NC2461
Total148378
VISN 7VA Southeast Network
Augusta, GA2051
Birmingham, AL3691
Charleston, SC2871
Columbia, SC3281
Decatur, GA60151
Dublin, GA1641
Montgomery, AL3281System also serves Tuskegee
Tuscaloosa, AL2461
Total248628
VISN 8VA Sunshine Healthcare Network
Bay Pines, FL681712 systems (32 / 36)
Gainesville, FL641612 systems (32 / 32)
Miami, FL721812 systems (36 / 36)
Orlando, FL601512 systems (36/24)
San Juan, PR3691
Tampa, FL561412 Systems (24/32)
West Palm, FL721812 Systems (36/36)
Total4281077
VISN 9VA MidSouth Healthcare Network
Huntington, WV1641
Lexington, KY2051
Louisville, KY1641
Memphis, TN3281
Mountain Home, TN2871
Nashville, TN3691System also serves Murfreesboro
Total148376
VISN 10VA Healthcare System of Ohio
Chillicothe, OH1641
Cincinnati, OH2051
Cleveland, OH3691Also serving Brecksville
Columbus, OH2461
Dayton, OH2461
Total120305
VISN 11VA Healthcare Network
Ann Arbor, MI1641
Battle Creek, MI2051
Danville, IL1231
Detroit, MI1641
Indianapolis, IN2461
Marion, IN1231
Saginaw, MI1641
Total116297

Region 3 Total 1208 302 41

System
Region 4Number of LinesACS-U-4ACS-S04Campus Mergers/Notes
VISN 1New England Healthcare System
Bedford, MA2051
Boston, MA3281Also serves Brockton
Manchester, NH1641
Newington, CT2461Also serves West Haven
Northampton, MA2051
Providence, RI2461
Togus, ME2461
White River Jnt, VT1641
Total176448
VISN 2Healthcare Network Upstate NY
Albany, NY3281Also serves Bath & Canandaigua
Buffalo, NY1231
Syracuse, NY1231
Total56143
VISN 3VA NY/NJ Veterans Healthcare Network
Bronx, NY2051
Lyons, NJ2461Also serves East Orange
Montrose, NY1641Also serves Castle Point
New York, NY60151Also serves Brooklyn
Northport, NY2461
Total144365
VISN 4VA Stars & Stripes Healthcare Network
Altoona, PA2871
Butler, PA1641
Clarksburg, WV2461
Coatesville, PA2461
Erie, PA2051
Lebanon, PA2871
Philadelphia, PA3281
Pittsburgh, PA3691
Wilkes-Barre, PA2871
Wilmington, DE2461
Total2606510
VISN 5VA Capitol Health Care Network
Baltimore, MD3691Also serves Perry Point & Fort Howard
*Martinsburg, WV2461
Washington, DC2461
Total84213

Region 4 Total 720 180 29

Denver HAC 28 7 1

Pre-Prod System- Gainesville411
Pre-Prod System- Martinez411
Pre-Prod System- Denver411
System
TOTALNumber of LinesACS-U-4Campus Mergers/Notes
Grand Total3720930143
Total Licenses787143
ACS-S04143
ACS-U-4787

AudioCARE Systems Response to Solicitation 36C10B20R0034

AudioCARE System Confidential - Do Not Disclose To Third Party

AudioCARE Software

AudioCARE Systems Product List 2022
Column1Column2Column3
Software
Scheduling
*AudioREMINDERAutomated Appointment Reminders Via Telephone with patient feedback
*TM-REMINDERAutomated Appointment Reminder system via Text Messaging- Add-On to AudioREMINDER
E-REMINDERAutomated Appointment Reminder system via Email- Add-On to AudioREMINDER
*AudioINQUIRYPatient-initiated Appointment Inquiries Via Telephone with patient feedback
WebINQUIRYPatient-initiated Appointment Inquiries Via Internet
*AudioCANCELAutomated Cancellation Notifications Via Telephone
*TM-CANCELAutomated Cancellation Notifications Via Text Messaging - Add-On to AudioCANCEL
E-CANCELAutomated Cancellation Notifications Via Email - Add-On to AudioCANCEL
*AudioRECALLREMINDERAutomated Patient Appointment Recall reminders via Telephone - Also available via text messaging and Email
*TM-RECALLReminderAutomated Patient Appointment Recall reminders via Text Messaging
*Auto-Cancellation FeatureReal-time posting to VistA of cancellation requests by Veterans through AudioREMINDER and AudioINQUIRY- Add-on to AudioREMINDER and AudioINQUIRY
Pharmacy
*AudioREFILLPrescription Inquiry and Refills via Telephone
*AudioRxINFOPrescription-specific Medication Education via Telephone*
*AudioRENEWALPatient Initiated Prescription Renewal Requests via Telephone
AudioOFFLINEOffline Pharmacy Processing When Host is Unavailable - Add-On to AudioREFILL
WebREFILLPrescription Inquiry and Refills via Internet - Add-On to AudioREFILL
WebRxINFOPrescription-specific Medication Education via Internet - -Ad -On to AudioRxINFO
AudioRxMINDERAutomated Prescription Pickup Reminders Via Telephone
TM-RxMINDERAutomated Prescription Pickup Reminders Via Telephone - Add-On to AudioRxMINDER - Also available via Email
AudioRxORDERNew Order and Refill Processing when Host is Unavailable
*RxREADYPrescription ready notifications via text messaging
*AudioPreFILLPrescription Refill reminders via telephone
*TM-PReFILLPrescription Refill reminders via text messaging.
Financial
AudioPAYMINDERPayment Reminder via telephone
*AudioBALANCEPatient-initiated Balance Inquiries Via Telephone
WebBALANCEPatient-initiated Balance Inquiries Via Internet - Add-On to AudioBALANCE
Clinical
*AudioNOTESSecure Physician-Patient messaging for normal Lab and other test Results delivery, Special Messages and Announcements - via telephone - Inbound access for message retrieval with Outbound message alerting notifications.
*AudioCOMMUNICATOR-StandardAd-hoc communications and Patient Surveys, Wellness Health Messages, Drug and Equipment Recalls , etc. via telephone
*AudioCOMMUNICATOR-DM (Disease Management)Disease Management Monitoring & In Home Messaging Surveys Enhancement. Includes AutoRUN function to schedule the start and stop of recurring communications. (Requires AudioCOMMUNICATOR Standard Version)
*TM-COMMUNICATORAd-hoc communications and Patient Surveys, Wellness Health Messages, Drug and Equipment Recalls and other miscellaneous communications via text message -Add-On to AudioCOMMUNICATOR - Also available via Email with E-COMMUNICATOR
Other Solutions
*AudioVERIFYPatient-initiated Phone Number Verification
*AudioCONTACTPatient Initiated Contact management- Phone number verification and additions, contact preference administration, opt-in-opt-out featues, etc.
*AudioRECALLAutomated Staff Notification System

* Software is deployed in VHA

AudioCARE Systems Confidential Page &P of &N Pages image1.emf

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