RFI__DOIDFBO250016___NPS_Microsoft_365_Support_1.docx

Request For Information (RFI) RFI# DOIDFBO250016 – NPS Microsoft 365 Support

Contents

1.0 RFI

1.1 Introduction:

1.2 Actions:

1.3 General Information:

1.4 RFI Purpose

1.5 Submission Instructions

2.0 NPS Microsoft Support Project Overview

1.0 RFI

1.1 Introduction:

The Department of the Interior (DOI) National Information Services Center (NISC) Division is seeking information from industry to assist with the planning and development of an acquisition strategy to handle the development and operation of enterprise systems for the National Park Service (NPS). To optimize costs and enhance IT capabilities, the NPS has strategically leveraged the Department of the Interior's investment in the Microsoft platform. This investment enables the development and operation of numerous online applications within the Power Platform, supports the utilization of Microsoft collaboration tools like SharePoint and Teams, and facilitates custom development using the .NET framework.

The next step is to acquire long-term vendor(s) support in the following four areas:

1. Business and Customer Relationship Management (BCRM)

2. Enterprise Development Services (EDS)

3. Enterprise Operations and Administration (EOA)

4. Information Systems Services (ISS)

1.2 Actions:

1. Review this document and the referenced attachments in full.

2. Complete the Survey provided entitled “Vendor NPS Microsoft Support RFI Survey Response”. An editable survey template (attachment 1) is provided as a separate document to this RFI.

3. Provide an OPTIONAL Capability Statement, Advice, and Considerations response. (DO NOT submit marketing brochures and/or generic company literature as this documentation will not be reviewed)

1.3 General Information:

This Request for Information (RFI) is issued solely for information and planning purposes - it does not constitute an invitation for bid, request for quotation, request for proposal, or an obligation on behalf of the Government or a promise to issue a solicitation in the future. The Government is not seeking proposals and will not accept unsolicited proposals at this time. Vendors responding to this notice are advised that the U.S. Government will not pay for any information, or administrative costs incurred in response to this RFI; all costs associated with responding to this notice will be solely at the interested party's expense. Not responding to this notice does not preclude participation in any future solicitation, if issued. Interested parties are responsible for CLEARLY MARKING proprietary or competition-sensitive information contained in their response. No classified, confidential, or sensitive information should be included in your response. Please be advised that all submissions become Government property and will not be returned. Marketing brochures and/or generic company literature will not be considered or reviewed and should not be sent in response to this notice.

1.4 RFI Purpose

The goal of this RFI is to utilize industry feedback to assist the Government in developing an acquisition strategy to implement the development and operation of enterprise systems for NPS.

The results of the RFI will allow the government to:

1. Obtain industry experience, best practices, recommendations, and lessons learned from the vendor community.

2. Better understand potential commercial solutions available to meet NPS’s needs.

3. Assist the Government in drafting informed requirements documents.

4. Assist the Government in developing an acquisition strategy.

5. The Government may meet with a limited number of potential industry partners who provide a comprehensive response to the RFI. These meetings will allow the Government to gather additional commercial market information.

Vendors should provide basic information regarding their experiences and capabilities and an indication of how they would approach working with NPS to achieve its development and operation of enterprise systems

1.5 Submission Instructions

If you are interested in participating in this market research activity, you are requested to review this announcement and provide the requested information. The Government is very interested in industries’ feedback and encourages industry to provide specifics and details of additional information that may be required to improve and incorporate into documentation currently under development. systems goals and objectives.

To provide an acceptable response to this RFI, respondents are requested to submit the following documents:

1. Complete the attached “Vendor NPS Microsoft 365 Support RFI Survey Response” limited to 20 pages and using no smaller than 11-point font to complete the form. An editable survey template (attachment 1) is provided as a separate document to this RFI.

2. (OPTIONAL) Provide a Capability Statement, Advice, and Considerations response – This vendor prepared document will provide additional vendor information and feedback to include specifics and details of information that may be required to improve the future solicitation to include documentation, Power Platform development and support, Comprehensive SharePoint Support, Microsoft 365 Integration, AppDev (.NET) development and support, Enterprise Licensing and Administration, best practices, recommendations, time frames required to respond, period of performance, and lessons learned from performance in a single vendor environment vs. multi-vendor for scope similar to NPS’s requirement. Vendors must identify any proprietary information submitted in response to this RFI. The proprietary information must be clearly marked as proprietary. The government will not treat any other information as proprietary. This response is limited to 15 pages with no smaller than 11-point font.

The Government reserves the right to contact, or not contact, any party responding to this notice in order to obtain further information for market research purposes. The government will not notify respondents of the results of the information received and will not return submittals to the sender.

All interested sources must respond to any potential future solicitation announcements separately from responses to this RFI.

Interested sources that believe they have the ability to provide the solution and perform the services listed herein should submit the information requested electronically via email to Carla_Mosley@ibc.doi.gov. Please reference RFI # DOIDFBO250016 NPS Microsoft Support in the email subject line. No telephone, mail, or fax responses will be accepted. Inquiries for additional information and/or a request for a meeting to discuss this RFI will not be accepted. Responses must be received by 2:00 PM Eastern Time on 03/17/2025. No extension in the response date will be granted. Please be advised that it is the responders’ responsibility to ensure the Government receives your RFI submission on or before the specified due date.

2.0 NPS Microsoft Support Overview

See Attachment 3 – Draft Performance Work Statement (PWS) RFI # DOIDFBO250016 – NPS Microsoft 365 Support Page 2 of 2