RFI_32801-REAL2026_Amendment_3.pdf

This is Amendment 3 to a Request for Information (RFI) issued by the Tennessee Wildlife Resources Agency for the development, implementation, and administration of a Remote Easy Access License (R.E.A.L.) point-of-sale system. The RFI seeks to replace legacy infrastructure with a centralized platform managing the complete lifecycle of hunting and fishing licenses, boat registrations and titling, game harvest reporting, quota hunt draw applications, reservations management, captive wildlife permitting, commercial fishing licenses, boating and hunter education data, and other fee collection items. The system must support real-time transaction processing across in-person point-of-sale, web, mobile, and administrative interfaces serving approximately 1.1 million annual license sales across 245 license types, 91,000 quota hunt applications, 200,000 harvest records, and 125,000 boat registrations. RFI responses were due October 2, 2026 at 2:00 p.m. Central Time, with written questions due September 11, 2026, and state responses provided by September 25, 2026.

The system must achieve 99.97% monthly uptime availability with 24/7 public-facing web and mobile portals, real-time revenue collection via ACH processes, automated eligibility validation, and comprehensive financial reconciliation tools. Contractors must comply with the Tennessee Business Solutions Methodology, maintain cyber liability insurance of $10 million per occurrence and aggregate, and achieve one of six specified third-party security certifications including ISO/IEC 27001:2022, FedRAMP, or SOC 2 Type II. All state data must be encrypted using FIPS 140-2/140-3 standards and housed in the continental United States, with disaster recovery capabilities requiring a 24-hour Recovery Time Objective and 12-hour Recovery Point Objective. Respondents may submit redline changes to the pro forma contract excluding changes that contradict applicable law, mandatory requirements, or schedule deadlines. RFI responses become state property and remain confidential until after evaluation of any subsequent formal procurement.