SLIDE DECK Presentation - Risk MAP IT OM Virtual Industry Day_6_05_2024.pdf

June 5, 2024

Risk Analysis, Planning & Information Directorate (RAPID) Risk Mapping, Assessment and Planning (Risk MAP) Information Technology (IT)

Operations and Maintenance (O&M) Support

Virtual Industry Day

Welcome & Opening Remarks

Today’s Agenda

Topic Speaker

1. Opening Remarks Ms. Eldridge

2. RAPID Directorate Mr. Shufro

3. Risk MAP Overview/Structure Mr. Sacbibit

4. Risk MAP Mission & Vision Ms. Scruggs

5. Risk MAP Non-IT Overview: Flood Mapping – Current State Mr. Sacbibit

6. Risk MAP Non-IT Overview: Flood Mapping – Future State Mr. Bascom

7. Risk MAP National Mitigation Planning Program Overview Ms. Smith

8. Natural Hazards Risk Assessment Program (NHRAP) Overview Mr. McNabb

9. Communication & CX Strategy Overview Mr. Herrick

10. IT & Data Management Division and Risk MAP IT Program Overview Ms. Neukirchen

11. Risk MAP IT Portfolio Ms. Neukirchen

12. Future Risk MAP IT Portfolio Ms. Neukirchen

13. Risk MAP IT & Customer eXperience (CX) Ms. Neukirchen

14. Initial Steps Towards the Future of Risk MAP IT Ms. Neukirchen

15. Systems Engineering Life Cycle (SELC) Strategy & Acquisition Gateway Mr. Rooney

16. Investment & Program Governance Mr. Verghis

17. DevSecOps Architecture Runway (SAFe Agile) Ms. Boone

18. RAPID IT O&M Support BPA Acquisition Timeline Ms. Hicklin

“We are clearly at a turning point. The actions we take now will have a tremendous impact on future generations, so it is imperative that we act with purpose and solidarity to adapt, become more resilient, and face the future with an optimism born from bold action.”

— FEMA Administrator Deanne Criswell, December 10, 2021

RAPID Overview (Formerly Risk Management Directorate (RMD))

Mr. Shufro, Assistant Administrator (A)

Federal Emergency Management Agency

RAPID Overview: Who We Are…

FEMA

Resilience

RAPID

Federal Insurance Directorate (FID)Risk Analysis, Planning & Information Directorate (RAPID)

Mission

Key Priorities Activities

Updated as of [5/2/2024]

1.2M Stream miles mapped 85%

Americans living with current mitigation plans 96%

Coastal counties with updated risk data

Nick Shufro Assistant

Administrator (A)

Rachel Cychosz Deputy Assistant Administrator (A)

Assess all hazards from traditional focus on natural hazards to also include man-made, technological.

Build One Team RAPID including 9 divisions, 28 branches.

Streamline HIRA/THIRA to increase effectiveness and impact.

Consult with communities to act on their present and emerging resilience opportunities.

Translate knowledge into actionable resilience policies and practices.

Be the trusted source of comprehensive flood hazard and risk information.

Equip communities with accessible solutions to meet their multi-hazard risk information needs.

Invest in strategic partnership networks that expand our reach to increase the Nation’s resiliency.

Risk MAP: Supports community resilience by providing flood hazard and risk assessment data; supporting long-term hazard mitigation planning.

National Building Science Program: Advances building code adoption and enforcement in communities.

National Dam Safety Program (NDSP): Promotes effective federal and state dam safety programs, including Rehabilitation of High Hazard Potential Dams Grant Program, to reduce the risk of dam-related hazards.

National Levee Safety Program (NLSP): Promotes federal, state, and regional National Mitigation Planning Program: Advances investments by SLTT governments to increase resilience through integrated hazard mitigation planning and implementation of effective mitigation strategies.

Individual and Community Preparedness: Empowering people and their communities to know and act on their risk for all hazards before a disaster Risk and Capability Assessments : Advances understanding of national preparedness by assessing risks and capabilities at all levels.

Analysis Tools and Technical Assistance : Analysis tools and specialized expertise to increase emergency management capacity and community resilience.

National Levee Safety Program (NLSP): Promotes federal, state, and regional levee safety programs to reduce the risk to human life, property and the environment from flood hazards in levee-impacted areas.

National Earthquake Hazards Reduction Program (NEHRP): Leads FEMA’s efforts to reduce losses caused by earthquakes.

National Windstorm Impact Reduction Program (NWIRP): Supports the development of risk assessment tools and effective mitigation techniques.

Equipping and compelling people and the nation to reduce disaster suffering for all.

30% Communities with adopted resilient codes

Risk MAP Overview

Mr. Sacbibit, Director, Engineering and Modeling Division (A) Ms. Scruggs, Risk MAP Non IT Program Manager (A)

Risk MAP Program Overview: Mission & Vision

The Risk Mapping, Assessment, and Planning (Risk MAP) Program is part of the larger ecosystem of the National Flood Insurance Program (NFIP). Risk MAP delivers flood hazard information to NFIP participating communities, who must adopt this information into local ordinances to enforce land use decisions.

What does the Risk MAP Program do?Why is the Risk MAP Program necessary?

• The Risk MAP program delivers quality flood hazard and flood risk information, risk communications, and mitigation planning support that power resilient decisions and actions to reduce disaster suffering.

• The program is now focused on addressing remaining program requirements (e.g., mapping unmapped areas where population is expected to grow, residual risk areas, inundation areas due to failure of flood control structures, future conditions) and exploring solutions to best deliver flood hazard and flood risk information.

• Flooding is the costliest natural disaster annually in the United States, causing over $155 billion in property damages in the last decade.

• Disaster costs are projected to increase as some extreme weather events become more frequent and intense due to climate change, and simultaneously the fact that the people and property at risk will increase with demographic changes.

Risk MAP Program Overview: Mission & Vision k MAP Program ory

The Risk Mapping, Assessment, and Planning (Risk MAP) program provides communities with flood information and tools they can use to enhance their mitigation plans and better protect their citizens.

Through more precise flood mapping products, risk assessment tools, and planning and outreach support, Risk MAP strengthens the local ability to make informed decisions about reducing risk.

Collaborate with State, Local, and Tribal entities

To deliver quality data that increases public awareness and leads to action that reduces risk to life and property

Risk MAP Program Overview: Overview of Flood Mapping in the US

Of the 3.5 million miles of flooding sources in the United States, there are 1.3 million miles impacting areas of potential development for which Risk MAP is developing a strategy to address.

Miles mapped and maintained by FEMA1.2M 1.1M 1.2M

Miles on Federal Lands and do not need to be mapped

Unmapped Miles

Risk MAP is responsible for ensuring the Nation’s flood hazard information are current and up to date.

Mapped vs. Unmapped Miles

Federal Emergency Management Agency 12

The Risk MAP Program (Flood Mapping) is one component of a larger FEMA ecosystem Risk MAP Program

The Risk Mapping, Assessment, and Planning (Risk MAP) program provides communities with flood risk information and tools they can use to enhance their mitigation plans and better protect their citizens.

Risk MAP continues to evolve to keep pace with community needs and technology advancements to provide more precise flood mapping products, risk assessment tools, and planning and outreach support to strengthen the community’s ability to make informed decisions about reducing risk.

Through more precise flood mapping products, risk assessment tools, and planning and outreach support, Risk MAP strengthens the local ability to make informed decisions about reducing flood risk.

P h a s e s

Paper Map Production Digital Map Production Risk MAP Program Statutory Reform NFIP Transformation

Map Modernization replaced 95% of paper map distribution with all digital inventory

• Ensured industry-standard GIS format for viewing and analysis

• Established the Mapping Information

Platform (MIP) to improve access to flood hazard information

Risk MAP program created to support community resilience by:

• Providing quality data

• Building partnerships

• Supporting long-term hazard mitigation planning

The Future of Flood Risk Data initiative provides a framework for the mapping program to drive towards a risk informed NFIP and is supported by collaboration and coordination with many partners

The program, in accordance with 2012 Biggert-Waters Flood

Insurance Reform Act, is mandated to review, update, and maintain

National Flood Insurance Program rate maps

The Evolution of the Program

2003-20081970-1990s 2010 2012-2020 Today

Manual Cartographic driven processes in coverage $1.3T

Policies 4.5M

22,000 Communities

Risk MAP Program Overview: NFIP Strategic Initiatives

FMA

Swift Current

Insurance Rating Updates

Reauthorization & Leg. Reforms

High Risk Properties

Future of Flood Risk Data

NFIP Minimum Standards

Insurance Product / Delivery

Innovation

CRS Redesign

Endangered Species Act (ESA)

Federal Flood Risk

Management Standard

The Future of Flood Risk Data (FFRD) and Federal Flood Risk Management Standard are strategic initiatives to drive towards a risk-informed NFIP and advance the administration’s climate resilience priorities.

Risk MAP Program Overview: Supporting Administration Priorities

FFRMS requires Federal investments to protect against current and future flood hazards.

Justice 40 seeks to secure environmental justice by spurring economic opportunity for disadvantaged communities

Future conditions/climate resilience is one of the agency’s top priorities

Federal Flood Risk Management Standard Justice 40 Future Conditions

The program will produce simple future condition mapping products in FY22 and FY23 that show the possible expansion of the floodplain based on set increases in flood elevations.

The program will gauge what actions to avoid that may generally benefit the nation but could potentially exacerbate the issues facing these communities and the individuals that live in them.

The program is developing methodology to create science based future flood conditions products that will incorporate climate science into the flood models to show floodplains and flood elevations likely to occur based on the climate predictions

Risk MAP Program Overview: Long-term Goals

Address gaps in flood hazard and risk data to form a solid foundation for flood risk assessments, floodplain management, and actuarial soundness of the National Flood

Insurance Program.

Goal 1 Consult with, and empower, communities to measurably reduce current and future flood risks.

Goal 2 Lead and support states, local, and tribal communities to effectively engage in risk-based mitigation planning resulting in sustainable actions that reduce or eliminate risks to life and property from natural hazards.

Goal 3

Goal 4

Provide a sustainable and modern IT portfolio that optimizes delivery of flood hazard and flood risk data, helping customers reduce current and future risks to life and property.

Goal 5

Support enhanced risk reduction decision-making by aligning Risk MAP delivery with the Whole Community through customer-centric engagement and products.

5 Program Capability Gaps

Lack of available flood data

Lack of a quantifiable relationship between flood risk communications and reductions in flood vulnerability

Lack of coordination in state, local, tribal, and territorial mitigation planning efforts

Technical debt and aging IT systems

Limited alignment of program delivery

Since the start of Risk MAP in 2010, the program has had the same fundamental capability gaps but has made significant progress. Through the delivery of Risk MAP, the program has developed an improved understanding of how to address these gaps.

Federal Emergency Management Agency 15

Risk MAP Program Overview: Present, Interim and Future Phases

Risk MAP continues to evolve to keep pace with community needs and technology advancements to strengthen the community’s ability to make informed decisions about reducing risk. The program has segmented its approach into 3 phases of work.

Interim PhasePresent Phase Future Phase

Risk MAP is primarily focused on producing regulatory flood maps. The flood hazard and flood risk information available is not sufficient to support risk-based decisions for the present and future.

FEMA must move beyond the current binary regulatory flood maps toward a more sophisticated, customer-centric approach to comprehensive flood hazard and flood risk information delivery.

Risk MAP will build flood resilience with customer-centric delivery of comprehensive, graduated flood hazard and risk information and flood resilience messages supported by modern IT systems.

• Maintain 80% NVUE

• Advance ongoing Risk MAP projects

• Address remaining statute requirements

• Execute a Program Plan

• Conduct an IT Portfolio Analysis

• IT adaptive maintenance

• Continue present phase activities

• Develop an analytical framework

• Determine future products

• Maintain/Adapt IT (adaptive maintenance)

• Deliver comprehensive, graduated flood hazard and risk information

• Develop future products

• Conduct Major Modernization (if needed)

BINARY GRADUATED

Activities

Federal Emergency Management Agency 16

FY23 FY35

Risk MAP Non-IT Overview: Flood Mapping

Mr. Sacbibit, Director, Engineering and Modeling Division (A) Mr. Bascom, Chief, Engineering Resources

Risk MAP Flood Mapping: Current Data Production Method (Part 1)

Risk MAP Flood Mapping: Current Data Production Method (Part 2)

Risk MAP Flood Mapping: Future State of the Program

Our future goal is a risk-informed NFIP that enhances the Nation’s understanding of risks from flood hazards.

By producing graduated flood hazard and flood risk information

The shift from binary to graduated risk with a diversity of flood hazard data sets is needed to provide comprehensive and effective information to enhance the nation's understanding of risks from flood hazards

The increased data set and methodology for the shift to graduated risk cannot be done by FEMA alone, so we are currently exploring the best way to leverage the strengths of our federal partners to deliver graduated risk data

State, local, tribal, territorial, community, and private sector partnerships are critical for incorporating community specific data and sharing graduated risk information with communities to ensure they are well educated in their flood risks and can effectively mitigate them

With increased interagency collaboration and coordination

Through the Future of Flood Risk Data (FFRD) initiatives

FFRD is providing a framework for the mapping program to drive towards graduated risk across a more complete range of flooding possibilities, streamlined mapping processes, and involvement state, local, tribal, and territorial community partners. In addition to current flooding possibilities, this framework is intended to enable FEMA to assess the impact of various future conditions scenarios, including climate, on flooding.

• 1D Modeling

• Fluvial flooding only

• Event-based analyses

• 2D Modeling

• Fluvial and pluvial flooding

• Probabilistic analyses

FFRD Analysis Framework

Annual Exceedance Probability (AEP) 10% 1% 0.1% 0.01%

Pr ec ip ita tio n

(in

100%

Inland/Riverine Flooding Examples

Shift from binary to probabilistic analysis

Empower CTPs, private and other SLTT stakeholders

Modernize data management and delivery

Drive risk-informed actions

Risk MAP Flood Mapping: FFRD Objectives

• Data Guide: one-page summaries of each component of the FFRD dataset and how it supports different Use Cases

• Use Case Guide: one-page summaries for each Use Case and the FFRD data that is needed to make the use case possible

• Provide visuals, include description, summary of benefits, other relevant details about each data component and use case

Risk MAP Flood Mapping: FFRD Comprehensive Data Guide & Use Case Guide

FEMA is actively exploring possibilities for large, publicly available dataset as a foundational layer for FFRD.

Publicly available, CONUS-scale, multidimensional gridded dataset.

Risk MAP Flood Mapping: Overview of FFRD Dataset

FEMA is considering new “cloud-native” formats such as Zarr, TileDB, and Cloud-Optimized GeoTIFF to store a scalable FFRD Dataset.

…n

…n

…n chunked

• Gridded multi-layer dataset is split into “chunks”

• Allows for highly scalable storage and parallelized processing, especially on the cloud (e.g., AWS S3)

Risk MAP Flood Mapping: Underlying Technology of FFRD Dataset

Data analysis

Flood hazard curves

Extract depth, wselev, velocity, terrain data

APIs

Damage estimation

API layers & derived products provide functionality for common applications

Raw data accessible directly on the cloud for advanced applications Map tiles

Risk MAP Flood Mapping: Foundational Layer of FFRD Dataset

Risk MAP National Mitigation Planning Program Overview

Ms. Smith, Chief, Planning & Safety

Risk MAP Non-IT Overview: National Mitigation Planning Program

National Mitigation Planning Program:

What our program does: Hazard mitigation planning reduces loss of life and property by minimizing the impact of disasters. It begins with state, tribal and local governments identifying natural disaster risks and vulnerabilities that are common in their area. After identifying these risks, they develop long-term strategies for protecting people and property from future events. Mitigation plans are key to breaking the cycle of disaster damage and reconstruction. FEMA works with state, local, tribal, and territorial (SLTT) governments to develop and update mitigation plans.

Background of the program: The Disaster Mitigation Act of 2000 amended the Robert T. Stafford Disaster Relief and Emergency Assistance Act (Stafford Act), creating the framework for SLTT governments to engage in hazard mitigation planning to receive certain types of non-emergency disaster assistance. Requirements and procedures to implement hazard mitigation planning provisions may be found in Title 44 Code of Federal Regulations (CFR) Part 201. More information can be found here: Regulations and Guidance | FEMA.gov

High level objectives of your program: SLTTs fully leverage the power of integrated planning and implement their mitigation plan using a wide range of resources, taking action to reduce social and physical vulnerability and increase community resilience to future natural hazard events.

Mitigation Planning Portal & Action Tracking (MPP) tool: Communities can make plans to mitigate their flood risk to garner grants and additional funding. The plan statuses are tracked in the MPP tool.

https://www.fema.gov/sites/default/files/2020-11/fema_disaster-mitigation-act-of-2000_10-30-2000.pdf https://www.fema.gov/about/stafford-act https://www.fema.gov/about/stafford-act https://www.ecfr.gov/current/title-44/chapter-I/subchapter-D/part-201 https://www.fema.gov/emergency-managers/risk-management/hazard-mitigation-planning/regulations-guidance

Risk MAP Non-IT Overview: National Mitigation Planning Program

As of March 31, 2022, all 50 states, the District of Columbia, and territories including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands have FEMA-approved mitigation plans. A total of over 24,700 local and 224 tribal governments have current mitigation plans.

The nation's population who live in communities with current mitigation plans is over 85%. SLTT governments and their communities benefit from understanding natural hazards and developing mitigation strategies to implement.

Approved mitigation plans provides eligibility for certain non-emergency FEMA grants.

Current State Future State

Our objective is for inclusive and effective mitigation planning that results in plans being implemented using a wide range of resources that create more resilient communities. The road to an inclusive and effective state includes:

Early & Often Engagement:

Build strong partnerships, increase access to mitigation resources, and work directly with SLTTs to provide regulatory and technical guidance, awareness, training, and advice

Planning Integration:

Identify, document, and communicate opportunities to integrate planning processes, improve the customer experience, and increase adoption of mitigation planning strategies

Plan Implementation:

Enable communities to develop and implement mitigation strategies more efficiently and effectively https://www.fema.gov/grants/mitigation https://www.fema.gov/grants/mitigation

Risk Mapping, Assessment and Planning (Risk MAP)

Natural Hazards Risk Assessment Program (NHRAP) Overview

Mr. McNabb, Strategy & Integration Lead

Natural Hazards Risk Assessment Program: Overview

Federal Emergency Management Agency 31

The NHRAP will provide a common understanding of hazard and consequence data to reduce disaster suffering

Natural Hazards Risk Assessment Program: Goals

Federal Emergency Management Agency 32

Provide transparent and accessible risk assessment tools for a broad range of risk management stakeholders.

Provide baseline risk assessment information through FEMA’s National Risk Index and Hazus Loss Library

Update tools with the latest established science

Integrate hazard risk information into decision making

Natural Hazards Risk Assessment Program: Objectives

Potential Impacts

FEMA has multiple tools managed by the NHRAP that enable users to assess risk to Natural Hazards

National Risk Index (NRI), Hazus Loss Library (HLL), and Hazus (inclusive of OpenHazus initiative)

Each tool supports our common mission with specific approaches for discrete program needs – All tools are complementary and do not duplicate capabilities

Data are shared across platforms

National Risk Index leverages Hazus data and outputs

Top-Down – National Risk Index (leverages national data for easy comparisons and data driven decisions)

Bottom-Up – Hazus (leverages local data and location specific hazard data)

Risk Information: Risk Assessment Tools

OpenHazus: Open Science Based Risk Assessment Tool

Lower the barrier-of-entry to increase access to quality risk assessment information.

Promote open science and open source with a risk assessment platform that is truly free to all users and for all use cases.

Transition from a desktop software to a web-based platform to-be-hosted in a FEMA approved cloud environment

Independence from proprietary software, applications, and tools

Modularization of existing Hazus capabilities to streamline development and allow users to customize their experience

Enhanced data sharing opportunities of baseline FEMA datasets, third-party authoritative hazard, inventory, and risk data, and custom user data

Increase automation for routine or bundled analyses and workflows

PEN

Natural Hazards Risk Assessment Program: Scale and Application

National Risk Index

National Level Community Level Structure Level

Hazus

Risk Mapping, Assessment and Planning (Risk MAP)

Communication & CX Strategy Overview

Mr. Herrick, Chief, Communication Strategy

Lead and facilitate communications and engagement materials, activities, and strategies across RMD and in support of the regions to empower partners and stakeholders to own more risk communications and risk reduction activities.

FEMA aims to lead a conversation that increases the public’s appetite for mitigation, through: the adoption of a common vocabulary for risk and mitigation, the development and use of behavioral science- backed communications approaches, strategic partnerships, and effectively identifying and replicating best practices across the ten FEMA Regions.

Manage the Risk Management Directorate (RMD) customer experience, monitor customer insights, and facilitate discussions with business partners on potential policy and programmatic changes

Manage the FEMA Map Information eXchange (FMIX) in coordination with the Federal Insurance Directorate

Support the regions in the delivery of community engagement and risk communications

Provide strategic leadership for RMD communications and outreach, both internally and externally.

Communications & CX: Communications Strategy Branch

Communications & CX: Communications Strategy Branch

Long-Term Vision Partnering with communities and empowering their journey toward an equitable and resilient future.

Strategic communication is integrated into all program and project planning and execution.

Outcomes are tracked and measured through a robust research and measurement framework.

All outreach and engagement strategies and tools are designed to meet audience needs.FOUNDATIONAL

PRINCIPLES

SPECIAL FOCUS AREAS (FY 22-26)

Incorporating climate adaptation and future conditions into communications and engagement strategies.

Delivering services more equitably.

Engaging partners to drive resilient outcomes.

1 2 3

A

B

C

Communications and Community Engagement support is focused on providing subject matter expertise and guidance on program delivery engagement, outreach, and communications as well as facilitating executive communications and Directorate-wide messaging.

Capabilities within this portfolio are:

Support FEMA Regions in the delivery of community engagement and risk communications

Provide strategic leadership for RMD communications and outreach, both internally and externally

Manage the FEMA Mapping & Insurance eXchange (FMIX) customer contact center

Manage the Directorate’s web presence

Manage internal Directorate communications processes, concurrence, products, and activities

Lead coordination of Directorate strategic partnership development

Communications & CX: Communications and Community Engagement Overview

CX refers to an organization's human-centered approach to deliver superior experiences while adding the highest value possible for our customers. CX encompasses the overall perception and interaction that customers have with an organizations’ products and services, and it penetrates every touchpoint and interaction throughout the entire customer journey.

Capabilities within this portfolio are:

Manage the Directorate’s customer experience program and capabilities

Establish a mechanism for monitoring and analyzing customer insights, Facilitate discussions with business partners on potential policy and programmatic changes

Align the directorate’s CX framework to the theory of change, including establishing KPIs to identify the effectiveness and efficiency with which the program is delivering for its customers.

Communications & CX: Customer Experience (CX) Overview

IT & Data Management Division and Risk MAP IT Program Overview

Ms. Neukirchen, Risk MAP IT Program Manager System Owner: RAM, FICRM, and HGP Director, IT & Data Management Division (A)

RAPID IT & Data Management (ITDM) Division: Overview

ITDM primarily functions as the Risk MAP IT service provider and aims to transform itself into a mature IT and data management organization with RAPID-wide service offerings.

What does ITDM do? What are ITDM’s Strategic Objectives?

• Maintains the security, availability, and operational relevance of Risk MAP’s IT systems and applications

• Anchors and provides strategic direction for Risk MAP’s IT projects that support the directorate and Regions through active and iterative prioritization, selection, and development

• Strengthens RAPID data management practices through management of Risk MAP IT data and advice to RAPID programs on enterprise-wide data governance policy and processes

• Create a secure, modern, and efficient IT ecosystem to support Risk MAP programs at HQ and in the regions

• Create a coherent, streamlined portfolio that prioritizes customer experience and aligns with National Flood Insurance Program priorities. Incorporate RAPID requirements, resources permitting.

• Partner with RAPID Programs, FEMA Offices and other stakeholders to develop streamlined IT solutions that enable Risk MAP mission objectives

• Customize services based on needs and resources.

Differentiate among national standardized solutions and region-specific requirements.

RAPID ITDM Division: Mission

Continually strengthen IT Program Management to effectively align IT services, delivery, and infrastructure with RAPID’s business strategy and goals.

Strengthen IT Program Management

Optimize Data Management

Optimize Enterprise Data Management to enhance data interoperability, stewardship, and governance that results in trusted, actionable intelligence for the public, for the government, and for FEMA.

S c o p e o f I T D M M i s s i o n

Build and Enhance IT Solutions

Build and enhance IT solutions that advance, protect, and optimize reliability and interoperability of RAPID technologies to support mission performance.

Optimize Data Management

ITDM

Mission

Strengthen IT Program

Management

Build and Enhance IT Solutions

“Information Technology touches every facet of the Risk MAP mission and directly affects the quality, availability, and accessibility of the flood hazard, flood risk, and mitigation planning information produced by the Risk MAP Program.”

- Joanne Neukirchen Risk MAP IT Program Manager

Risk MAP IT Overview: Origin Story and Evolution P h as es

Paper Map Production Digital Map Production Risk MAP Program

Created Risk MAP Impacted by

Statutory Reform

NFIP Transformation Necessitates Risk MAP

Transformation

Map Modernization replaced 95% of paper map distribution with all digital inventory

• Ensuring industry-standard GIS format for viewing and analysis

Risk MAP program created to support community resilience by:

• Providing quality data

• Building partnerships

• Supporting long-term hazard mitigation planning

The Future of Flood Risk Data (FFRD) initiative provides a framework for the mapping program to drive towards a risk informed NFIP and is supported by collaboration and coordination with many partners

The program, in accordance with 2012 Biggert-Waters Flood

Insurance Reform Act, is mandated to review, update, and maintain

National Flood Insurance Program rate maps

The Evolution of the IT Program

2003-20081970-1990s 2010 2012-2020 Today

Manual Cartographic driven processes

Mid-late 2000’s: Mapping Information Platform (MIP) – a major application --created to manage flood hazard information production and improve data access

E vo lu ti on o f P ro gr am

A ct iv it ie s

C or re sp on d in g

IT

M il es to n es

2020: Initiated push to quantify and reduce technical debt (esp. security issues) and begin retrofitting modern software development and IT Program Management processes (e.g., SAFe Agile, DevSecOps, decoupling major application) 2022: Benchmarked staffing needs and first stand-alone LCCE triggered upgrade to Level II IT Acquisition Program 2022 - 2023: Increased capacity to address unmet program needs. Split into two agile release trains. Created Automated Map Production, National Risk Index, and RAM Access Portal (multi-factor authentication and SSO); Transition to JIRA;

2023: Advocate for modernization-in-place strategy based upon IT Portfolio Analysis and FFRD requirements 2024: Federal hiring 17 FTE; Migrate RAM to FEMA Enterprise Cloud AWS environment; Hone agile operations

Late 2000’s – mid 2010’s: Map Service Center (MSC) and National Flood Hazard Layer created to display and disseminate data; multiple stand-alone applications developed and hosted on MIP and MSC to manage the program’s growing complexity 2014: Risk MAP IT Program created 2016: 1st federal employee hired 2017 - 2019: Prioritized security and streamlining footprint – merged MIP and MSC to form Risk Analysis & Management (RAM) general support system

Hazards GeoPlatform

FICRM

HAZUS

Desktop Software

Ri sk

M

AP

IT

RAM

System

MIP

MSC

Regional Risk

MAP IT

Investments

Risk MAP IT Overview: Program Portfolio in 2024

RAM is the backbone of and most complex system within Risk MAP IT. The system produces, manages, and distributes flood hazard and risk data to define boundaries for the mandatory purchase of flood insurance, support floodplain regulation, and shape hazard mitigation strategies.

The Risk MAP IT Portfolio is comprised of multiple systems, platforms, and software including:

1. Federal Insurance Customer Relationship Management (FICRM) + Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX ) - FEMA Mapping and Insurance eXchange (FMIX) Contact Center (~100 agents) and Multiple Help Desks (e.g., Risk MAP IT, Hazus)

2. Desktop Software and Mobile Applications Hazus Desktop (~33,000 regular users), Engineering Models, etc.

3. Risk Analysis and Management (RAM) System (future RAM- Cloud system) General support system hosting 40+ active applications, 1,100+ authenticated FEMA users, millions of public users served each year by the Mapping Service Center (MSC)

4. Hazards GeoPlatform (HGP) ~300 FEMA users and partners/SLTT

200K+ Total User Accounts

40+ Active Applications

1.1K+ Authenticated FEMA and Public Users2

RAM User Metrics1 At a Glance

Last updated: June 20241: Source: CDS RMDI Active System Users & Product Owners Spreadsheet; 2: PIV users authenticated via Keycloak-based web application. Public users authenticated via login.gov

Risk MAP IT Overview: IT Systems, Platforms, and Software

Risk MAP IT

Risk Analysis & Management System (RAM)

• RAM equips the public with actionable information about flood hazard and risk and is the backbone of the Risk MAP Program.

• The system produces, manages, and distributes flood hazard and risk data to define boundaries for the mandatory purchase of flood insurance, support floodplain regulation, and shape hazard mitigation strategies.

Desktop Software

• Hazus is FEMA’s authoritative, nationally applicable, and standardized loss modeling desktop software containing methods for estimating impact from earthquakes, floods, tsunamis, and hurricanes. Hazus transforms flood hazard mapping information into actionable risk data in support of Risk MAP program goals and objectives.

• Risk MAP IT has additional Desktop Software including cHECk-RAS and RASPLOT, WHAFIS, CHAMP, Runup, and FRP

Hazards GeoPlatform (HGP)

• HGP is an information sharing platform where FEMA publishes geospatial (mapping) information and raster data sets such as depth grids related to floodplain management and hazard mitigation.

• FIMA uses HGP to support the dissemination of existing and future geospatial data, web map services, geospatial applications and maps from FEMA and its partners.

• https://hazards.geoplatform.gov

Federal Insurance Customer Relationship Management (FICRM) Platform

• FICRM is a Salesforce Cloud-based solution that integrates customer touchpoints across programs to provide a complete and unified customer journey. It supports the FMIX contact center and multiple help desks across the National Flood Insurance Program

• Through FICRM, the NFIP can track and resolve inquiries in a timely manner, and customer interactions can be integrated from multiple channels to provide a 360-degree view of customer requests.

*Future Systems include RAM-Cloud system and Open Hazus A full list of applications and descriptions will be made available in a virtual library for this procurement.

Risk MAP IT includes a portfolio of technology powered by several different components.

https://hazards.geoplatform.gov/

Risk MAP IT Portfolio

Ms. Neukirchen, Risk MAP IT Program Manager

Risk MAP IT: Technology Stack

Application Suite Programming Languages Database Middleware Operating Systems

ArcGIS Enterprise

10.6.1 (Portal for ArcGIS

ArcGIS Server ArcGIS Data Store ArcGIS Web Adaptor) FileVista ESRI ArcGIS Online (AGO)

Viewer ESRI ArcGIS REST services Standalone File Trail COTS Django

GDAL

Geometry Miniforge/Conda, Pandas Key Cloak Spring Boot Angular MS SharePoint

Java JavaScript C#

.NET

ArcGIS Visual Basic Fortran Classic ASP Apex Arcade Python

PHP

C++

SQL

HTML

CSS

Angular Maven Ivy

FME

SAP BI

ArcObjects Django Docker

TSQL

XML

SharePoint

Designer jQuery SharePoint

REST API

ArcGIS Server Microsoft SQL Server File Geodatabase

DB2

Text files MS Access 2003 Oracle SQL Server 2014 Postgres SQL Mongo

Microsoft Internet Information Systems (IIS)

IBM Websphere ArcGIS Server

AGOL

SQL Server Express React Redux Kubernetes Docker

MS ADFS

IBM BAW

IBM MQ

IBM Portal (HCL Portal) ElasticSearch Engine

SAP BOE

Infosphere

Windows 2016

RHEL 7

Windows 7, 10, 11 Linux Redhat

Risk MAP IT RAM System uses over 4 million Total Source Lines of Code (SLOC).

DevSecOps SECURITY SCANNING MONITORING AUTOMATED TESTING

GIS COLLABORATION TOOLS HELPDESKINFRASTRUCTURE

RAM System: Support Tools

The list below covers many of the tools used to support RAM System.

• GitLab - Source code management

• Jenkins - Pipeline orchestration

• SonarQube - Code quality analysis

• OWASP Dependency Track -

Component dependency analysis

• Fortify - Static code analysis

• WebInspect - Dynamic web application security analysis

• Nessus - IT vulnerability assessment

• AppDetective - Application vulnerability analysis

• Elastic - Application performance monitoring

• GIS Monitor - GIS performance monitoring

• Selenium

• Playright

• WinSCP - File manager Terraform - Infrastructure-as-code

• Ansible - IT automation

• ArcGIS Server - GIS server

• Feature Manipulation Engine

(FME) - Geospatial ETL software

• Jira - Project management and issue tracking

• Confluence - Centralized documentation

• Salesforce

• ServiceNow

RAM System: Mapping Information Platform (MIP) MIP Home (fema.gov) (Click link to follow)

Project funding information and flood mapping data is uploaded and tracked through various stages and stored in the Mapping Information Platform.

https://hazards.fema.gov/femaportal/wps/portal/portal/miphome/!ut/p/z1/hY7LDoIwEEW_hQVbOsgj6K5BAkEiEDViN6ZEKBheKZWFX2-jxoXxMbuZe87NIIIyRDo61YyKuu9oI_cDsY9REvhBvILYweYSUtfdhru1p4Nvo_0_gMgYvgwG6ZM78mqAeO5Bahp6srHwDFLjCfzoCBFhTZ8_3sVdbjgMEV6UBS-4duHyXAkxjAsVVKjolfLTqJVFSzXWTyp8kqp-FNJ6Y9HQZnC2minCinIDo_j8Hw!!/dz/d5/L2dBISEvZ0FBIS9nQSEh/

RAM System: Accessing and Visualizing MIP Data Data layers found at: Studies/StudiesTracking (MapServer) (fema.gov); Viewer can be found at: ArcGIS - My Map https://hazards.fema.gov/gis/nfhl/rest/services/Studies/StudiesTracking/MapServer https://www.arcgis.com/home/webmap/viewer.html?url=http%3A%2F%2Fhazards.fema.gov%2Fnfhl%2Frest%2Fservices%2FStudies%2FStudiesTracking%2FMapServer&source=sd

RAM System: National Flood Hazard Layer (NFHL) and NFHL Viewer FEMA's National Flood Hazard Layer (NFHL) Viewer (Click link to follow) https://hazards-fema.maps.arcgis.com/apps/webappviewer/index.html?id=8b0adb51996444d4879338b5529aa9cd

RAM System: Map Service Center (MSC) FEMA Flood Map Service Center | Welcome! (https://msc.fema.gov)

Geospatial data is ingested, transformed, and then presented to the public through GIS Services and discrete products made available for download on the MSC https://msc.fema.gov/portal/home https://msc.fema.gov/

RAM System: Flood Hazard and Risk Data (FHRD) Viewer FHRD Viewer (Click link to follow)

The FHRD provides users access to more complete flood hazard data. FEMA also uses this viewer to provide communities an opportunity to comment on early drafts of flood hazard data.

https://experience.arcgis.com/experience/e492db86d9b348399f4bd20330b4b274

Online mapping application that identifies communities at risk to natural hazards

Reduces the cost of risk assessment allowing community planners to prioritize action and investments

Provides pre-calculated, top-down national baseline risk assessment with free and comprehensive data across the U.S.

Allows for easy and effective dialogue around all hazards risk for a community by incorporating Social Vulnerability and Community Resilience

RAM System: National Risk Index (NRI) National Risk Index | FEMA.gov (Click link to follow) https://hazards.fema.gov/nri/

FEMA’s Hazus software provides authoritative data, tools, methods, and guidance for risk assessment and communication to the emergency management community at the structure-level

Standardized tools and data for estimating risk from earthquakes, floods, tsunamis, and hurricanes

Bottom-up approach for Risk Assessment and ability to analyze hazard risk and impacts at the structure-level

Provides the ability to develop multiple mitigation scenarios to evaluate potential mitigation strategies and actions.

RAM System: Hazus Desktop Software Hazus download (Click link to follow)

Potential Impacts https://msc.fema.gov/portal/downloadProduct?productTypeID=APPLICATION&productSubTypeID=HAZUS_APP&productID=HAZUS_APP

RAM System: Hazus Loss Library Natural Hazard Risk Information Repository | Hazus Loss Library (fema.gov) (https://hazards.fema.gov/hazus-loss-library/about)

Centralized repository for accessing best available and archived Hazus work, providing historical event, planning scenario, and probabilistic hazard risk assessment data to users without having to run Hazus.

https://hazards.fema.gov/hazus-loss-library/about

RAM System: Online LOMC hazards.fema.gov/femaportal/onlinelomc/signin#

The Online LOMC web application allows homeowners or their designated representatives to easily request a Letter of Map Change

(LOMC).

https://hazards.fema.gov/femaportal/onlinelomc/signin

RAM System: Mitigation Planning Portal (MPP) Note: Portal is not publicly accessible (Account required to access through RAP)

Communities can make plans to mitigate their flood risk to garner grants and additional funding. The plan statuses are tracked in the MPP.

12345 ABC County

RAM System: Risk MAP SharePoint Note: Portal is not publicly accessible (Account required through RAP)

RMD SharePoint portal is accessible for all of Risk MAP. The intent of this integrated program portal is to encourage information sharing and collaboration across all program teams.

RAM System: RAM Access Portal (RAP) Sign in to RiskMAP CDS (fema.gov) (Site is publicly accessible but account is needed to sign in.)

RAP is a single sign-on solution being implemented across RAM applications, which is used for account registration, workflow processing of access requests, and management of user profiles that access our applications.

Username https://hazards.fema.gov/auth/realms/fema-riskmapcds-realm/protocol/openid-connect/auth?client_id=rap-client&redirect_uri=https%3A%2F%2Fhazards.fema.gov%2Frap-home%2F&state=fd941c50-0ccf-4b2d-8d90-659f453db231&response_mode=fragment&response_type=code&scope=openid&nonce=aaa0b136-d0dc-4b3a-890e-156726c00eeb

Future Risk MAP IT Portfolio

Ms. Neukirchen, Risk MAP IT Program Manager

Risk MAP IT Trajectory: Program Plan and the Role of Risk MAP IT

IT Dependencies*

G o a l 1 :

G o a l 2 :

G o a l 3 :

G o a l 5 :

The Risk MAP Program Plan (FY23 – FY35) establishes the foundation for achieving the goals and its related objectives, ensuring the program's continued alignment with evolving needs. The IT dependencies that are listed demonstrate the involvement and support of Risk MAP IT.

Develop the OpenHazus risk assessment web application to support establishment of the National Flood Modeling Framework. Modify the Store increasingly large and complex datasets.

Create intuitive and user-friendly tools with focus on ease of access and navigation that support communities in mitigating risks

Provide mitigation planning training support for SLTTs use of Risk MAP, OpenHazus and NRI products.

Support analysis of current Risk MAP operations to address gaps in customer experience and increase effectiveness of data tools and resources.

Address gaps in flood hazard and risk data to form a solid foundation for flood risk assessments, floodplain management, and actuarial soundness of the National Flood

Insurance Program.

Goal 1 Consult with, and empower, communities to measurably reduce current and future flood risks.

Goal 2 Lead and support states, local, and tribal communities (SLTTs) to effectively engage in risk-based mitigation planning resulting in sustainable actions that reduce or eliminate risks to life and property from natural hazards.

Goal 3

Goal 5

Support enhanced risk reduction decision-making by aligning Risk MAP delivery with the Whole Community through customer-centric engagement and products.

Goal 4

Provide a sustainable and modern IT portfolio that optimizes delivery of flood hazard and flood risk data, helping customers reduce current and future risks to life and property.

* Illustrative list. Additional dependencies exist.

Risk MAP IT Trajectory: Program Objectives for FY24 and Beyond

Federal Emergency Management Agency 66

Goal 4 Provide a sustainable and modern IT portfolio that emphasizes delivery of flood hazard and flood risk data, helping customers reduce current and future risks to life and property.

1) Define CX Success Within Prioritized Risk MAP Applications

2) Define CX Key Performance Indicators (KPIs) Within Prioritized Risk MAP Applications

3) Establish the CX KPI Baseline

4) Begin to Operationalize Data Collection, Analyzing, and Communicating Out CX KPIs

5) Publish and Maintain a Design System Library and Integrate the Design System into Applications

1) Implement Adaptive Maintenance Strategy

2) Migrate The Risk Analysis & Management (RAM)

System To FEMA Enterprise Cloud

3) Rationalize the Existing Risk Map IT Portfolio

4) Define Target Architecture

1) Move Future Program Requirements through the Project Intake Process and Agile Lifecycle

• Analyze CX feedback from our digital portfolio users to identify areas of improvement

• Apply insights gained from analysis to enhance the user experience incrementally

• Utilize cloud technology to ensure seamless access to Risk MAP IT systems and data

• Implement strategic adaptive maintenance recommendations to optimize accessibility and scalability

• Improve Risk MAP adaptive maintenance readiness by delivering processes that enable strategic decision-making for future application development

Objective 1: Establish mechanisms to assess and improve customer experience with Risk

MAP systems and applications.

Objective 2: Migrate Risk MAP IT systems and applications to the cloud to optimize our existing investment in flood hazard data and set the technical foundation for implementing the future of Risk MAP.

Objective 3: Initiate development of new applications and services to address unmet statutory requirements, replace obsolete software, and meet requirements for the future of Risk MAP

AC

TI

VI

TI

ES

PE

RF

OR

M

AN

CE

IN

D

IC

AT

OR

Risk MAP IT Trajectory: Anticipated Effects of Future of Flood Risk Data

Federal Emergency Management Agency 68

Damage & Fragility

Functions

Hazard Data

National Structure Data

PEN

Hazus Loss Library

Downloadable Results

Geospatial Web Services

Results Dashboard

Customizable Reports

Risk MAP IT Trajectory: Risk Assessment within the Risk MAP Program

Building level damages Economic impacts Loss of functionality Debris Generation Average annualized loss Indirect economic impacts

Risk MAP IT & Customer eXperience (CX)

Ms. Neukirchen, Risk MAP IT Program Manager

Federal Emergency Management Agency 70

Why is Customer Experience Important?

The public expects the same level of service from the government when accessing information and services as they’d get from any private sector organization

Customer Experience is a critical driver of satisfaction and trust in the Federal government

Keeping customer needs and context central to our efforts leads to better solutions and deeper adoption

FEDERAL GOVERNMENT GUIDANCE FEMA ALIGNED CX DIRECTIVE

Executive guidance requests we focus on modernizing our priority impact products and services to provide a centralized digital-platform where citizens can access government services through a streamlined and user-friendly experience.

• W.H. Memo 23-22, Delivering a Digital First Customer Experience

• E.O. 14058, Transforming Federal Customer Experience and Service Delivery

• OMB A-11, Section 280, Managing Customer Experience and Improving Service Delivery 70

Federal Emergency Management Agency 71

What is Customer Experience?

Service design is a tiered level of experience design involving CX, UX, UI, and the IA and IxD subsets.

CX is the set of perceptions around interactions with a service or product.

Tangible and measurable outcomes for a customer (qualitative and quantitative)

Enables and empowers customers to access, understand, share, and act on risk and hazard information.

Excellent Customer Experience is the experience environment ripe for users and customers to achieve their goals and meet their needs as simply as possible and with transparent and empathetic support available.

Designing Digital Services

CX Acronyms CX: Customer eXperience UX: User eXperience UI: User Interface IA: Information Architecture IxD: Interaction Design

Federal Emergency Management Agency 72

ITDM CX and Design Goals

Align with, and implement, Federal guidance on CX and Risk MAP Program Plan strategic goals

Improve customer satisfaction and trust in Risk MAP products by collecting customer feedback to inform product roadmap decision-making

Increase operational efficiencies through consistent UX design and digital experiences across products by leveraging the Design System Library

ITDM is striving to create a digital experience that enables customers to successfully discover and navigate Risk MAP products and services to help them access, understand, share, and act on available flood-risk data.

Federal Emergency Management Agency 73

Current CX Priority Projects

Customer Experience Research (Discovery Phase)

Online LOMC (Post-Design User Feedback Phase)

Online Ordering for Engineering Library (Design Phase)

MPP and RAP Design (Development Phase & CR/DRs)

Engineering Library mapping product data requests are still a manual process. We are working to create an online ordering and payment application with robust access to customer self-service materials.

MSC is a priority, public application providing regulatory products. We are conducting MSC CX Research including monitoring CX data collection (surveys, call center reports, Google analytics).

Design improvements for MPP and RAP will provide consistency in branding and customer-centric interactive experiences through implementation of the Design System Library.Ov er vi ew Be ne fit

The insights gathered will inform recommendations about how to improve our data dissemination capability and shape our long-term CX and Service Design vision

LOMC-related topics made up 24% of FMIX inquiries. Our goal with this work is to improve the online interface and customer experience, thereby reducing confusion and FMIX inquiries.

Rede…