Att_3_-_PRS_Chart.docx
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- Photography and Merchandise Sales
- Solicitation number
- R15PS00114
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Attachment 3 - Performance Requirement Summary Chart Document No.
R15PS00114
Document Title Hoover Dam Photography Operations and Merchandise Sales
Page
(Column 1) Required Service
CLIN
(Column 2) Standard
(Column 3) Method of Surveillance
(Column 4) Maximum Error Rate
(Column 5) Maximum Deduction Percentage from CLIN
(Column 6) Incentive/Dis-incentive
(RS-1) Safe, Orderly, Efficient and Courteous Pedestrian Management in Photography and Merchandise Operations Area
| 2 and 3 |
| Timeliness: Visitors shall not wait more than 5 minutes in line to have their picture taken or to purchase merchandise or photos. No congestion created by operations |
Random Physical Inspections
Valid Customer Complaints
MER = 1 Incident per month in which a visitor waited more than 5 minutes.
N/A
- Performance Rating reported to CPARS
| (RS-2) Photography and Merchandise Sales Operations Available |
| 2 and 3 |
| Quality: Sales and Photography Management functions shall be available and adequately staffed during posted days and hours of the Visitor Center and Parking Garage |
| Random Physical Inspections |
Valid Customer Complaints MER = 15 minutes (1/4 hour) of cumulative time per month when the operation is not available
| 10% |
| Deductions after the MER: |
· 16-30 minutes = 5%
· 31-45 minutes = 10%
· 46-60 minutes = 15%
· Over 60 minutes = 25%
Performance Rating reported to CPARS
(RS-3) Promotion of Merchandise in merchandise and Photography Sales Areas.
| 3 |
| Timeliness/Quality: The COR will specify a Hoover Dam Merchandise Featured Item each month, which shall be promoted, at a minimum, to each visitor the Contractor comes in contact with in any sales location |
| Random Physical Inspections |
MER = 1 incident per month
N/A
| (RS-4) Website Operations |
| 2 and 3 |
| Quality: Website Ticketing Sales shall be operational 24 hours a day. |
Random Physical Inspections
Valid Customers Complaints MER = 1 hour of contingency operations per month
| 25% |
| Deductions after the MER: |
· 61 - 180 minutes = 20%
· 181 minutes or more = 30%
(RS-5) Daily Collection of and Remittance of Fees*
| 4 |
| Quality: All fees collected daily shall equal fees due and in accordance with the Hoover Dam Fee Schedule |
Inspection of Reports
Periodic Physical Inspections
Random Cash Drawer Audits When an absolute value of combined overages and shortages is greater than .1% of the total daily sales
40% 3% of the line item will be deducted
(RS-6) Remit Fees Collected and Accepted to the Government*
| 4 |
| Timeliness: All fees collected shall be remitted to the Government within 1 business day. |
| Inspection of Reports |
MER = Remitted Fees are one day late
20% Deductions after the MER:
· 2 days late = 10%
· 3 days late = 20%
· 4 days late = 30%
· 5 days late = 40%
(RS-7) Financial Reporting -
| 4 |
| Quality: 100% of reports submitted are complete, accurate and on time; |
Incorrect Reports shall be re-performed within 1 business day for accuracy.
Inspection
MER = Report Deficiencies do not exceed 2 per month
40% Deductions after the MER:
· 3-4 Deficient Reports = 10%
· 5-6 Deficient Reports = 20%
· 7 or more Deficient Reports = 50%
* When revenue collected includes any overages, contractor will not retain overages. Contractor will make the government whole for any shortages. In no circumstance will overages offset shortages.
File details come from the government source that posted it. Updated .