Att_2_-_PWS.docx

Attachment 2 Performance Requirement Summary Document No.

05SP308046

Document Title Hoover Dam Tour Ticketing and Merchandise Sales Page

Attachment 2 - Performance Work Statement Document No.

R15PS00114

Document Title Hoover Dam Photography Operation and Merchandise Sales Page

ATTACHMENT 2

PERFORMANCE WORK STATEMENT (PWS)

Attachment 2 - Performance Work Statement Document No.

R15PS00114

Document Title Hoover Dam Photography Operation and Merchandise Sales Page

THIS PAGE INTENTIONALLY LEFT BLANK

TABLE OF CONTENTS

1.0 ACRONYMS AND DEFINITIONS

2.0 GENERAL INFORMATION

2.1 Scope of Work

2.1.1 Hours of Operation

2.1.2 Visitor Center Closures

2.1.3 Fee Schedule Rates

2.4 Safety

2.5 Submittal Requirements

Table 1A List of Required Submittals

2.6 Other Information

2.6.3 Future Plans which may affect the Contract

2.6.4 Other Photography

3.0 CONTRACTOR PERSONNEL

3.1 Key Personnel – Project Manager and Supervisors

3.2 Contractor Employees

3.3 Personal Identity Verification (PIV)

3.4 Employee Security and Identification

4.0 GOVERNMENT FURNISHED PROPERTY, INFORMATION, SERVICES

4.1.3 Photography Sales Area

4.1.12 Memorabilia Merchandise

4.3.2 Cable, Wire, Communications, and Information Technology Information

5.0 CONTRACTOR FURNISHED SERVICES AND MATERIALS AND SUPPLIES

6.0 SPECIFIC TASKS

6.1 General Operations-Hoover Dam Souvenir Photographs and Merchandise Sales

6.1.1 Photography and Merchandise Sales System Requirements

6.2.4 Photographs Purchased via the Internet

6.2.5 Shipping Charges for Photographs Ordered via the Internet

6.2.6 Downloading and Printing Souvenir Photographs

6.2.7 Method for Ordering Photographs

6.2.8 Locations

6.2.9 Extended Hours of Operation

6.2.10 Storage, Maintenance, and Disposal of Photographs

6.2.12 COR Approvals

6.3 Merchandise Operations

6.3.1 Storing and Stocking of Merchandise, Products, and Publications

6.3.2 Merchandise Purchased via the Internet

6.3.3 Merchandise Pricing

6.3.4 Future Merchandise

6.3.5 Incentive for Merchandise Sales

6.4 Financial Management

6.4.1 Revenue Collection Operations

6.4.2 Daily Revenue Remittance Procedures

6.5 Guest Relations

6.6 Communications

6.7 Performance Evaluation Meetings

6.8 Reports and reporting Requirements

7.0 PERFORMANCE STANDARDS

7.2.1 Column 1

7.2.2 Column 2

7.2.3 Column 3

7.2.4 Column 4

7.2.5 Column 5

7.2.6 Column 6

8.0 GOVERNMENT QUALITY ASSURANCE

8.4.1 Customer Service Re-Performance

8.4.2 Non Customer Service Re-Performance

8.5 Contract Payment

8.6 Examples of Payment Computation

9.0 OPERATIONAL PLANS

9.1 Financial Management and Reporting Plan

9.2 Transition and Staffing Plan

9.2.1 Transition Plan

9.2.2 Access to Facility

9.3 Contingency Operations Plan

9.3.1 Contingency Plan

9.3.2 Reporting Contingencies

9.4 Quality Control Plan

9.5 Safety Plan

9.6 Information Technology Plan

9.7 Photography and Merchandise Sales Plan

1.0 ACRONYMS AND DEFINITIONS

Contractor Performance Assessment Reporting System

2.0 GENERAL INFORMATION

The Hoover Dam Visitor Center’s (HDVC) mission is to provide affordable, educational, innovative, and entertaining tour experiences that preserve the historical significance of Hoover Dam; and, also fulfill domestic and international customer safety and accessibility needs.

Photography and Merchandise Sales are authorized under the Miscellaneous Sales Act, Public Law 106-461.

Additional information about Hoover Dam and the Hoover Dam Visitor Center (HDVC) may be found at the following Internet web address: www.usbr.gov/lc/hooverdam.

General Information Regarding Visitors and Tours Offered:

· The tourist capacity for the Power Plant tour is 80 people per tour. This tour goes every 15 minutes and is 30 minutes in length.

· The tourist capacity for the Dam Tour is 20 people per tour. This tour goes every 30 minutes and is 60 minutes in length.

· During peak months, approximately 25-37 Power Plant tours are given.

· During off-peak, approximately 15-25 tours are provided.

· The Power Plant tour always ends indoors on the second level of the Visitors Center.

· The Dam Tour ends outdoors. Visitors wishing to access the Theater Level at the Visitors Center must re-enter through the security area.

· The numbers of people who go on the Hoover Dam Tour annually vary from month to month and year to year. For the time period 10/1/2013 to 9/30/2014, 707,945 people purchased Hoover Dam Tour tickets.

2.1 Scope of Work

The Contractor shall provide all personnel, equipment, materials, supervision, and other items and services necessary to implement, manage, and operate an integrated on-site Photography and Merchandise Sales Operation at Hoover Dam. Photograph products and merchandise shall be made available for sale at the HDVC. Photos and merchandise may be offered for sale at other locations approved by the Government. In addition, promotional coupons, site maps and magazines, and other promotional literature authorized by the Contracting Officer’s Representative (COR) may be distributed to encourage visitors to tour the facility. The Contractor shall perform to the standards in this contract provided in the Performance Requirements Summary (PRS) (Attachment 3).

2.1.1 Hours of Operation

The Contractor shall staff during hours of operation.

a. The HDVC is open from 9:00 a.m. to 5:00 p.m. Pacific Time (PT), 7 days per week, excluding Thanksgiving Day and Christmas Day.

b. The Contractor will receive 15 calendar days’ notice prior to the effective date of any changes to the schedule for the hours of operation.

2.1.2 Visitor Center Closures

Thanksgiving and Christmas Day are the only two days per year in which the Visitor Center is officially closed for business. There will be other times in which an event causes a closure of the facility. In the below instances the Contractor is not due compensation for any actual or potential lost revenue. Reclamation will have the right to discontinue sales of photographs and merchandise without notice in the event of safety or security concerns.

a. In the event of elevator malfunctions or maintenance the Visitor Center generally remains open and available to visitors although the tours will not be conducted.

b. Hoover Dam is a working power plant and as such the Visitor Center building will be subject to routine fire drills which require evacuation of the facility.

c. Hoover Dam buildings, employees, and visitors will be subject to other evacuations for safety and security reasons.

d. Acts of Nature and/or natural disasters may cause a facility closure.

2.1.3 Fee Schedule Rates

Reclamation establishes and sets the prices for the photographs and merchandise. Prices are subject to change. The Government anticipates periodic price increases or decreases based in part upon the Las Vegas - Metropolitan Area and Tourism rates of inflation. Merchandise products and pricing will be introduced as is common with tourist attractions.

2.1.4 Records of Inspections

All records and records of inspections shall be kept and made available to the CO, upon request, throughout the period of performance, for a specified period after contract completion, and through a final settlement of any claims arising under or related to this contract as specified in clause 52.215-4 Audit and Records – Negotiation.

2.2 Quality Assurance

In accordance with the clause FAR 52.246-4 Inspection of Services—Fixed Price, the Government will evaluate the Contractor’s performance under this contract. The Government intends to follow various surveillance methods, including the Quality Assurance Surveillance Plan (QASP). Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will notify the Contractor and the Contracting Officer. The notification does not necessarily constitute the Contractor’s concurrence with the observation, only acknowledgment that he or she has been made aware of the Government’s position that the observation is an instance of defective performance. Any action taken by the CO as a result of surveillance will be in accordance with the terms of this contract and documented.

2.3 Physical Security

Hoover Dam, Hoover Power plant, and appurtenant facilities (including the Parking Garage and Visitor Center) require effective security measures to ensure uninterrupted operations. Such security is provided by the Hoover Dam Security and Law Enforcement Group. The security regulations in force provide for controlled access to certain restricted areas, including the crest of the dam, switchyards, power plants, and other critical areas, including the power plant Control Room. The Government may designate or redefine such restricted areas anywhere within the Hoover Dam, Power plant, or facilities.

a. The Contractor and Contractor employees shall comply with all security rules and regulations enforced during the performance of the work.

b. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use as well as for safeguarding Government revenue. At the end of each work period, all Government facilities, equipment, and materials which are the responsibility of the Contractor, shall be secured by the Contractor. Safes that are Government-furnished equipment shall be locked and secured.

2.3.1 Key Control

The Contractor shall establish and implement methods of ensuring all keys and access cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. Keys and access cards issued to the Contractor by the Government shall not be duplicated. The Contractor shall develop procedures covering key and access card control and shall include them in the Quality Control Plan, as required in PWS Section 2.5 Table 1A, RSN 6.

a. The Contractor shall report the occurrence of a lost key or access card to the COR, no later than the start of the next duty day after the Contractor or employee becomes aware of the loss.

b. In the event keys or access cards are lost or duplicated, the Contractor shall be required, upon direction of the COR, to rekey or replace the compromised lock or locks. However, the Government, at its option, may replace the compromised lock or locks or perform re-keying. When the replacement of locks and/or re-keying is REQUIRED, the total cost of re-keying or the replacement of the lock or locks or access cards shall be invoiced back to the Contractor in the amount of $1,200 per key.

c. Government issued keys and access cards shall not be used by any person(s) other than the Contractor’s employees. Contractor employees shall not open locked areas to permit entrance of persons other than the Contractor’s authorized employees. The Contractor shall retrieve keys and access cards from terminated employees and notify the COR. All keys and access cards shall be returned to the COR upon completion of the contract and prior to final payment.

2.4 Safety

2.4.1 Reclamation Safety Compliance

The Contractor shall comply with the Bureau of Reclamation "Reclamation Safety and Health Standards" (RSHS) manual. The Contractor may download the electronic version of the RSHS manual at http://www.usbr.gov/ssle/safety/RSHS/rshs.html at no charge from the Bureau of Reclamation’s website.

2.4.2 OSHA Compliance

The Contractor shall comply with all applicable safety and occupational health requirements set forth in 29 CFR 1910, OSHA’s Occupational Safety and Health Standards. If the Contractor fails, or refuses, to promptly comply with safety requirements, the CO may issue an order stopping all or part of the work until satisfactory corrective action has been taken.

a. The Government has inspected the HDVC prior to commencement of this PWS for compliance with the Occupational Safety and Health Act (OSHA). Upon commencement of contract performance, compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor.

b. Furthermore, the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such requirements. If, during the performance of this PWS, the Contractor becomes aware of any need to modify the HDVC in order to comply with OSHA requirements, the Contractor shall immediately notify the CO in writing.

2.4.3 Fire Prevention and Suppression

The Contractor shall comply with RSHS, Section 10, Fire Prevention and Protection. In the event of visible smoke or fire, the Contractor shall immediately notify the Hoover Dam Control Room and the COR. A point of contact list will be provided after award of contract.

2.4.4 Protection of Existing Installations and Structures

The Contractor shall safeguard the existing facilities, structures, installations, and equipment from any potential harm resulting from operations. Any materials furnished by the Contractor to provide protection of the existing facilities, structures, installations, and equipment shall remain the property of the Contractor and, upon completion of the work, shall be removed from the job-site by the Contractor.

a. The Contractor shall furnish, install, and maintain adequate protection, as needed, to safeguard personnel and existing facilities from harm due to the Contractor’s planned method of operations. Such protection shall be subject to approval by the CO. The materials furnished by the Contractor to provide protection shall remain the property of the Contractor and, upon completion of the work, shall be removed from the jobsite by the Contractor.

b. The Contractor shall not discharge anything except clean water into any drainage system at Hoover Dam, the HDVC, and the HDPG and remote parking lots.

c. The Contractor shall repair, at the Contractor’s expense, any damage to real or personal property caused by Contractor action or by failure of the Contractor to adequately protect the property. If the Contractor fails to make such repairs in a timely manner, the Government may elect to repair the damage and to charge the Contractor the costs of repair.

d. The Contractor shall report orally all incidents of property damage to the COR within 4 hours of becoming aware of the damage. The Contractor shall submit a written report of the facts and extent of damage to the COR within three business days of the incident. The Contractor shall record instances of property damage in the Variation Log in accordance with Section 6.8.2.

2.4.5 Reporting

2.4.5.1 Unsafe/Hazardous Conditions

The Contractor shall orally inform the COR of any unsafe/hazardous conditions within thirty (30) minutes of becoming aware of the condition, and shall submit a written report to the COR within three business days.

2.4.5.2 Injuries and Illnesses

The Contractor shall investigate and report accidents, injuries, or illnesses in accordance with RSHS Section 2.4. If a Contractor employee is injured, the Contractor shall complete Form 7-2077, Contractor’s Report of Recordable Injury/Illness and submit the form to the COR within three (3) calendar days of the incident. The Contractor shall also complete BOR Form 7-2218, Contractor Monthly Summary of Occupational Injuries/Illnesses Experience, each month and submit it to the COR at the end of each month, as required in PWS paragraph 2.5, Table 1A, RSN 22 and RSN 23.

a. If a visitor requires non-emergency medical attention, the Contractor shall immediately contact the Visitor Center Customer Service Manager. Due to the extreme temperatures in Southern Nevada, visitors may become ill, dehydrated, and/or experience heat-related illnesses. The Contractor’s employees shall provide assistance to any visitors who state that they are ill, require help, or state they have illnesses. The Contractor’s employees are not required to determine whether visitors are truly ill, but shall provide assistance to all visitors requesting and seeking assistance or help. The Visitor Center Customer Service Manager and the Hoover Dam Police are on-site at all times to provide assistance and shall be notified as appropriate to assist visitors.

b. Hoover Dam has specific policies in place for emergency medical attention and the role of the Contractor. The policy will be provided at the post award conference.

2.4.5.3 Emergencies

The Contractor shall comply with all Reclamation and Hoover Dam policies, procedures, and requirements for reporting such incidents as fires, bomb threats, chemical spills, or suspicious packages. Hoover Dam policies and telephone numbers may be updated periodically. The Government will provide a copy of all applicable updated policies, procedures, forms, and telephone numbers to the Contractor at the Post Award Meeting. Refer to Attachment 22, Bomb Threat Documentation Card

2.4.5.4 Inoperable or Faulty Equipment or Facilities

The Contractor shall orally report all inoperable or faulty equipment or facilities to the COR within one (1) hour of becoming aware of the condition, and shall submit a written report within 3 business days as required in PWS paragraph 2.5, Table 1A, RSN 24

2.5 Submittal Requirements

The Contractor shall provide all materials and perform all work required for furnishing submittals to the Government in accordance with the provisions, clauses, and paragraphs of this PWS.

a. The Government will complete review of submittals, or resubmittals, for approval, within 14 calendar days of receiving a complete set of all the submittal materials required for a particular Required Submittal Number (RSN).

Table 1A -- LIST OF REQUIRED SUBMITTALS

(b) Current certification of insurance for each subcontractor

(2) Upon CO request Hardcopy

1 to COR

10 days after contract has been awarded

As employee changes occur.

Hardcopy

1 to COR 1 to CO 1 to Regional Security Office

3.4 8.0 9.4

1 to CO

1 to CO

1 to CO

1 to CO

3.2

1 to CO

Emergency Response Plan

1 to CO Safety Plan: 7 days prior to commencing on-site performance.

Emergency Response Plan due after consultation with COR Hardcopy and Electronic

1 to CO

(b) Daily Cumulative Report

(c) Daily Merchandise/Photo Report

(d) Daily Cashier(s) Report

(e) Sales by Time Report

(f) Daily Variation Log

(g) Quality Assurance Inspection Report

(h) Copy of bank deposit receipt

(i) Daily Merchandise Audit

*Supporting documentation as requested by the COR 1 to COR 1 to FMO

(b) Current Quarter’s revenue and previous year’s revenue for the same quarter

(c) Year-to-date revenue and previous year’s year-to-date revenues for the same quarter 1 to COR 1 to CO 1 to FMO

This form can be found at:

http://www.usbr.gov/ssle/safety/RSHS/sec3.pdf

1 to COR 1 to CO Within 3 working days of the incident

Electronic

* This form can be found at:

http://www.usbr.gov/ssle/safety/RSHS/sec3.pdf

1 to COR 1 to CO

Unsafe/Hazardous Conditions Reports

2.4.5.1 2.4.5.3 2.4.5.4

1 to CO Within 24 hours of the Contractor becoming aware of the property damage

Electronic

1 to CO 1 to FMO

6.3.2

1 to CO

1 to CO

b. If the Government uses time in excess of the specified number of calendar days for review of any submittal or resubmittal, additional time, not to exceed the excess time, will be added to the time allowed the Contractor for performance of the service.

c. After the Government's review, one set of submittals requiring approval will be returned to the Contractor approved, not approved, or conditionally approved; any required changes will be marked. Submittals that are not approved or that require changes or revisions shall be revised and resubmitted for approval, and shall show changes and revisions with a revision date. All requirements specified for the initial submittal shall apply to any resubmittals required. All submittals which are to be resubmitted shall be resubmitted by the Contractor within 5 calendar days after the Contractor has received the Government's comments, except as otherwise defined in this PWS.

d. In Table 1A below, the column headed "No. of sets to be furnished" designates the number of submittal sets that are to be furnished to the following offices:

CO (Contracting Officer) at:

Electronic copies should be emailed to: To be provided after award of contract.

COR (Contracting Officer's Representative) at:

Electronic Copies should be emailed to : To be provided after award of contract

FMO (Financial Management Office) at:

Electronic Copies should be emailed to: To be provided after award of contract

2.6 Other Information

2.6.1 Lost and Found Property

The Contractor shall surrender all lost and found items to the appropriate Security personnel within 30 minutes of finding any lost property.

2.6.2 Other Contracts

The Government may undertake or award other contracts for additional work at or near the site of the work under this contract. The Contractor shall cooperate fully with the other contractors and with Government employees and shall perform the work under this contract to accommodate the additional work, heeding any direction that may be provided by the CO. The Contractor shall not commit or permit any act that will interfere with the performance of work by any other contractor or by Government employees.

2.6.3 Future Plans which may Affect the Contract

The Government may use the following facilities as locations for photography sales, educational exhibits, or merchandise sales at some future date, to include but not limited to, the Spillway House Building, Old Exhibit Building, Old Police Station Building, ATM room, and/or Commercial Account Desk.

2.6.4 Other Photography

The Government may grant permits to persons or corporations engaged in the production of still and motion pictures and related activities in the use of the premises for such purposes when such permission will not interfere with the primary business of the Contractor. Such permits shall not be deemed to be a competitive activity with regard to Contractor’s rights to possession and operation under this contract.

3.0 CONTRACTOR PERSONNEL

3.1 Key Personnel - Project Manager and Supervisors

At the time of award, the individual designated as the Photography and Merchandise Project Manager (PM) shall have full authority to act in all matters of Performance Work Statement (PWS) administration (including payments and modifications) on behalf of the Contractor and shall be responsible for the performance of the work. The PM shall have, at a minimum, 2 years work experience comparable to a tourism type attraction. The PM shall be on-site during operational hours for a minimum of 4 days per week. In the absence of this PM, one alternate shall be identified by the Contractor to have full authority. The Contractor’s PM and alternate(s) shall be responsible for performance of the work under the contract.

a. In the event the Contractor desires to change the individuals designated as the PM or alternate(s), or any of the individuals designated as Supervisors or alternates, the Contractor shall submit the change in writing to the Contracting Officer (CO) and COR at least two weeks prior to such change, or as soon as practical after an unanticipated change. The written change notification shall include the names, the qualifications of the new individuals, and references from prior or current COR's and/or commercial customers. These changes shall not be implemented without the prior review from COR and written concurrence of the CO.

b. A key personnel plan shall be submitted within 10 days of award of contract as required in PWS Section 2.5, Table 1A, RSN 9. This plan shall be updated within 3 business days when changes described in paragraph a. above are implemented.

c. The PM and alternate(s) shall dress in an appropriate, approved uniform which can easily be distinguished from other Contractor employees as required in PWS Section 2.5 Table 1A, RSN 10. Refer to Attachment 18, Uniform Specifications

d. The PM and alternate(s) shall be able to communicate effectively with customers, Government employees, and other on-site contractors.

e. The Project Manager or alternate(s) shall be available to meet with the COR, at the work site, during normal duty hours, within 60 minutes of the COR requesting such a meeting. As required in PWS Section 2.5, Table 1A, RSN 28, Contractor shall take and forward meeting minutes to the COR within 5 business days from the meeting. The COR will review and make revisions or accept and disseminate the final meeting minutes.

3.2 Contractor Employees

Contractor personnel shall be able to read, write, speak, and understand English. The personnel hired shall be capable of using electronic communications such as radios, telephones, and computerized systems.

a. The Contractor shall not employ persons for work at Hoover Dam if any such employees are considered by the CO to be a potential threat to the health, safety, or security of people visiting or working at any Hoover Dam facility.

b. Contractor personnel shall present a professional, clean, and neat appearance. All Contractor personnel shall be easily identifiable as Contractor employees by wearing uniforms and identification badges. All uniforms will be approved by the COR prior to the beginning of the contract as required in PWS Section 2.5 Table 1A, RSN 10

c. Contractor personnel shall identify themselves as such and avoid creating the impression that they are Government officials or employees.

d. The Contractor’s personnel shall not to be on-site one hour before or one hour after normal operating hours unless prior authorization is obtained.

e. The Contractor shall insure that passwords are protected and not shared between Contractor employees. Contractor shall ensure proper conduct and behavior of employees using computers and cell phones at Hoover Dam. Prohibited web sites, i.e., pornographic, gaming, etc. shall not be accessed by the Contractor’s employees on the Contractor’s computers at Hoover Dam. While performing work at Hoover Dam, the Contractor’s employees shall not surf the internet or utilize computers and cell phones for personal, non-emergency use. The Contractor shall provide a copy of their employee policy for computer use and operation, as required in in PWS Section 2.5 Table 1A, RSN 15.

3.3 Personal Identity Verification (PIV)

The Contractor shall submit a current employee roster within 10 days of award of contract, as required in PWS Section 2.5 Table 1A, RSN 5. As employee changes occur, an updated employee roster shall be provided to the COR within 3 business days as required in PWS Section 2.5 Table 1A, RSN 5. A Government issued ID shall be required for all employees on the job site and shall be worn by employees at all times while on the job site. Lost or replacement badges shall be provided by the Government.

a. The operation of Hoover Dam and power-plant requires continuous and effective security measures. In accordance with Homeland Security Presidential Directive-12 (HSPD-12), all on-site Contractor personnel shall have a Government-issued Personal Identity Verification (PIV) credential before being allowed access to work at the site, as required in PWS Section 2.5 Table 1A, RSN 4. The contract requires a NACI security clearance, at this time. There is no cost to the contractor for the security clearance except time. The cost of suitability and PIV-related background investigations will be borne by the Government.

b. Following the submittal to the COR of the investigation package for each employee, the employee will receive an invitation to provide additional information required for their background investigation through the on-line e-QIP process. The background investigation will be conducted by the Office of Personnel Management (OPM), with the results furnished to the Reclamation Office of Security, Safety, and Law Enforcement (SSLE) for final determination of the employee’s suitability to be assigned to a Reclamation facility. Contractor employees shall not be assigned to a Reclamation facility until advised by the COR that a preliminary favorable suitability determination by the Government has been completed.

c. Once a favorable determination has been made Contractor personnel shall be invited to visit the Reclamation Credentialing Center at:

Lower Colorado Regional Security Office 200 Date Street Boulder City, NV 89005

(702) 293-8008

d. The Contractor shall be responsible for ensuring that its employees comply with all established security rules and regulations. Contract personnel shall not be permitted to enter established or designated restricted areas unless so authorized by the Government. Entry shall be in accordance with and subject to the security regulations established in the area. It shall be the Contractor’s responsibility to ensure that its personnel do not enter these areas unless authorized.

3.4 Employee Security and Identification

Identification badges, keys, and parking permits shall be surrendered at the request of the CO and when employees are no longer employed by the Contractor. ID badges shall not be worn off duty. All vehicles parking in the employee lots shall be registered with the Hoover Dam Police Department. Each vehicle being used at Hoover Dam will be issued a numbered parking permit. This parking permit shall be displayed at all times while on Bureau of Reclamation property. For the safety and security of contract personal, the Hoover Dam Parking Permit shall be stored out of sight once the vehicle is off property.

a. Government issued keys, parking passes, and access cards shall be kept secure and shall not be used by any person(s) other than the person to whom it is issued. Contractor employees shall not open locked areas to permit entrance of other persons. All keys and access cards shall be returned to the COR upon completion of the contract and prior to final payment.

b. The Contractor shall implement control procedures for any Government-furnished keys, badges, parking pass, or access cards. The control procedures for any Government-furnished keys or key cards shall be included in the Contractor’s Quality Control (QC) plan as required in PWS Section 2.5 Table 1A, RSN 6.

c. The Contractor shall submit an employee roster 10 days after award of contract and within 3 business days as employee changes occur, as required in PWS Section 2.5 Table 1A, RSN 5.

3.5 Employee Training

The Contractor shall ensure employees are adequately trained to ensure the Government’s money is accurately accounted for. At a minimum, the overages and shortages policy and the Hoover Dam Fee and Refund Schedule, Attachment 13 shall be discussed in the Contractor’s QC Plan, as required in PWS Section 2.5 Table 1A, RSN 6.

a. The Contractor’s staff shall be fully trained in all aspects and duties described in the PWS including customer service. The Contractor shall ensure employees are adequately trained and experienced to perform photography and sales work. Photographers produce and preserve images that paint a picture, tell a story, or record an event. To create commercial-quality photographs, photographers need technical expertise, creativity, and the appropriate professional equipment. Photographers need the ability to help people relax in front of the camera. They shall be decisive in recognizing a potentially good photograph and act quickly to capture it.

b. The Contractor shall ensure that employees are adequately trained and experienced in the methods commonly used to encourage visitors to purchase merchandise. Enthusiasm for the products they are selling, up-selling techniques, combination sales, etc. shall be employed.

3.6 Service Contract Act (SCA)

Hoover Dam is considered to be remote from Las Vegas, Nevada. The United States Department of Labor wage determination establishes the minimum hourly wage rates and fringe benefit compensation that shall be paid to employees performing work under the contract. However, the SCA does not preclude paying higher wages.

3.7 Access to Job-Site

All vehicles and personnel entering the Hoover Dam security zone are subject to inspection. Contractor employees will not be permitted to park in the HDPG. Other parking resources in the area are limited. All vehicles parking in the employee lots shall be registered with security and issued a numbered parking permit. This parking permit shall be displayed clearly at all times in the vehicle.

a. Contractor employee parking is available at no charge in Arizona Spillway Lot 9 at the far end of the parking lot past the drainage channel 7 days per week. Parking is not allowed in the angled parking spaces.

b. Contractor employee parking is available at no charge in the Nevada Spillway Lot 8 on Fridays, Saturdays, and Sundays only.

c. In the event the Arizona Spillway Lot 9, is closed for repairs or by direction of the Government, Contractor employees will be permitted to park in Lot 8, the Nevada Spillway parking lot or any parking lot numbered 10 or greater.

d. Contractor employees will be allowed two (2) parking spaces in Lot 8, the Nevada Spillway Parking, Monday through Thursday. However, parking spaces in Lot 8 are on a first come first served basis and will not be reserved for Contractor employees.

e. Contractor employees possessing a Hoover Dam handicapped parking permit are allowed to park in Lot 8. If no handicapped parking is available in Lot 8, parking on Levels 3 or higher of the HDPG is allowed with no fee. A receipt, showing the complimentary status, date and time, shall be visible in the window.

3.8 Employee Safety and Health

The Contractor shall not require any employee in the performance of this PWS to work under conditions which are unsanitary, hazardous, or dangerous to the employee's health or safety, as determined under Reclamation Safety and Health Standards (RSHS) promulgated by the Secretary of Labor under section 107 of the Contract Work Hours and Safety Standards Act (40 U.S.C. 327 et. seq.), as amended, and the Reclamation Safety and Health Standards, published by the Bureau of Reclamation.

a. Contractor employees shall also be made aware they will occasionally encounter visitors who are angry and who may be antagonistic. Contract employees shall not engage in conflicts with visitors.

3.8.1 Smoking

The HDVC is a nonsmoking facility. Contractor employees that smoke shall utilize the designated smoking area only. The COR will furnish the Hoover Dam Smoking Policy upon request.

4.0 GOVERNMENT FURNISHED PROPERTY, INFORMATION, AND SERVICES

4.1 Government Furnished Property (GFP)

4.1.1 Theater Level Office Area

The Government will furnish office space of approximately 10 feet by 8 feet for the Contractor's use. Any other space utilization shall be coordinated with and approved by the COR.

4.1.2 Photography Area

The Government will make available for the Contractor's use an area on the Theater Level of the Visitor Center which is approximately 10 x 15 feet. Any other space utilization shall be coordinated with and approved by the COR.

4.1.3 Photography Sales Area

The Government will make available for Contractor’s use an area on the Exhibit Level of the Visitor Center which is approximately 20 x 6 feet.

4.1.4 Informational and Directional Signage

Existing informational and directional signage is currently in place in the HDVC. Any additional signage shall be approved by the COR.

4.1.5 Memorabilia Merchandise

Merchandise other than photography supplies will be provided by the Government and priced by the Government. The Government will pay the contractor a set percentage when merchandise sales exceed a specified amount, see Section 6.3.5.

4.1.6 Computer Equipment

A 19” lockable server rack will be provided in the server room.

4.1.7 Safes

Safes are located in the Contractor’s office on Theater Level. The Contractor shall control access to all Government-provided lock combinations to prevent unauthorized entry. The Contractor will have the sole right to the combinations. The Contractor shall be responsible for changing combinations. Combination changes shall be at the Contractor's expense. Malfunction of safes will be fixed at the Government’s expense. Damage determined to be from the Contractor’s negligence shall be the Contractor’s responsibility. At the expiration of the contract, the Contractor shall provide the combination of all safes to the CO.

4.1.8 Phones

Land line phones are located in the Contractor’s office.

4.1.9 Fire Extinguishers

Existing fire extinguishers are located at various locations throughout the HDVC.

4.1.10 Storage Space

The Contractor may use space within the designated office. Alterations to the Visitor Center will not be made for the Hoover Dam Photography Operation and Merchandise Sales project.

4.1.11 Return of GFP

At the conclusion of the contract performance period, the Contractor shall return property furnished by the Government in the same condition as received, fair wear and tear, and approved modifications excepted.

4.2 Government Furnished Information

4.2.1 Informational Literature

Informational brochures or fact sheets are produced by Reclamation to be distributed to members of the public upon request. Hoover Dam Merchandise prices shall be posted at display stations or other appropriate places. Brochures may be distributed by the Contractor as part of marketing packages off-site with prior COR approval.

4.2.2 Phone Numbers

A list of emergency phone numbers, including emergency COR contact information, will be provided after contract award.

4.3 Government Furnished Services

4.3.1 Electric Utilities:

Standard 110 VAC power is available for the Contractor’s use in the HDVC. There are 20 amp breakers for 110 volt service. There are also 25, 35, and 40 amp breakers to provide 110 volt and 220 volt service.

a. No additional power will be made available.

b. Note: The electrical service at the Hoover Dam is furnished by station…