Questions and Responses 3.pdf
PDF 79 KB Posted
- Attached to
- District 3 Regional Transportation Management Center Operations & ITS Information Technology (RTMC)
- Solicitation number
- RFP-10146
- Issued by
- Walton County, Clewiston City, Florida
About this file
This is a Questions and Answers document (Q&A #3) from the Florida Department of Transportation (FDOT) regarding RFP #DOT-RFP-25-3001-CS for District 3 Regional Transportation Management Center Operations & ITS Information Technology Contract. The document clarifies that covers, tabs, and table of contents count toward the 20-page limit, while resumes can be placed in appendices without counting toward the page limit, including those for optional services staff. The document addresses operational details, noting that out of 78,571 events managed by the RTMC, 591 were Level 3 events and 71 involved RISC activation.
The document provides technical specifications regarding system monitoring and support services, confirming that LibreNMS is used for environmental monitoring of network hubs and cabinets. Current support agreements include yearly subscriptions for Ruckus Hubs, Dell Pro support for 5 SANS, Fortinet Support, and Dell Pro Support for two R750 units. The document clarifies that system uptime calculations exclude acts of God, terrorism, planned maintenance, and outages beyond vendor control. Notably, RISC events must be dispatched within 5 minutes of request receipt, with vendor evaluation based only on circumstances within their control. The current operations contract does not include reimbursable services.
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Other files
| File | Type | Posted |
|---|---|---|
| Bid Documents RTMC RFP 25-3001-CS VIP.pdf | ||
| Questions and Responses 3.pdf | ||
| Award Tabulation.pdf | ||
| Questions and Responses 2.pdf | ||
| Addendum 1.pdf | ||
| Questions and Responses 1.pdf |
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Text version
Florida Department of Transportation
RON DESANTIS
GOVERNOR
605 Suwannee Street
Tallahassee, FL 32399-0450
JARED W. PERDUE, P.E.
SECRETARY
www.fdot.gov
M E M O R A N D U M
Date: October 10, 2024 To: All Proposers RE: Questions and Answers 3 Proposal ID: DOT-RFP-25-3001-CS Description: FDOT District 3 Regional Transportation Management Center Operations & ITS
Information Technology Contract
1. Does the front cover, back cover, table of contents, and index dividers count towards the 20-page count?
Response: Per Questions and Answers 1, Question 2., covers, tabs, and a table of contents would count toward the 20-page limit.
2. Can resumes be placed in the appendix?
Response: Yes
3. Can we include Resumes for additional staff that apply to section 4.7 OPTIONAL
SERVICES even if they are not listed as Key Staff without impacting our page count?
Response: Yes, Resumes do NOT count towards page limit.
4. Are subconsultants required to complete the Affidavit Regarding Labor and
Services form or just Prime only?
Response: Only the Prime is required to complete the form.
5. Are subconsultants required to complete the Vendor Certification Regarding
Scrutinized Companies Lists form?
Response: Only the Prime is required to complete the form.
6. Section 4.2.1 RTMC Operations Overview: Question – Out of the 78,571 events managed by the RTMC, how many were classified as Level 3 events? How many events involved RISC activation?
Response: 591 were classified as Level 3 events. 71 events involved RISC activation
7. Section 4.2.3 and 4.4 of the Operations Service Table (13.7) specifies that RISC events must be dispatched within 5 minutes. Could you please confirm whether the TMC is responsible for determining RISC activation? If not, would the Department consider establishing a separate performance measure specifically for RISC activation, based on the time from the RISC activation request?
Response: The time will be calculated from the moment the RTMC receives the request to activate RISC. The Vendor will only be evaluated based on circumstances within the Vendor’s control.
8. Section 4.6.3 Item 11: Question – Is District 3 using LibreNMS to perform the environmental monitoring network hubs and cabinets? If not, what software is being utilized for this purpose?
Response: Yes
9. Section 4.6.10.5 (Subheading Desktop/Server Patching and Preventative
Maintenance): Question – How is the District currently monitoring uptime for desktop computers and laptops for uptime availability? The uptime calculation based on the percentage becomes problematic when these devices are powered off or in sleep mode.
Response: The District is not currently monitoring. The Department will work with the Vendor to establish these perimeters.
10. What support service level agreement (SLA) does District 3 have in place with the Original Equipment Manufacturer (OEM) for the following devices: desktop computers, laptops, servers, and networking hardware (switches, routers, firewalls, etc.)?
Response: We have a yearly subscription for the Ruckus Hubs.
Yearly Dell Pro support for 5 SANS.
Fortinet Support yearly subscription Dell Pro Support for Two R750
11. With regards to system uptimes, please confirm the calculation does not include the following: Acts of God, acts of terrorism, planned maintenance, outage due to factors outside the vendor’s control, and third-party involvement?
Response: Confirmed, the intent is to monitor and measure the Vendor’s performance under reasonable circumstances.
12. What is the current vendor providing as reimbursable services? Please provide monthly recurring cost for each service.
Response: The current Operations Contract is not being utilized in this way.
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