QSE_36C78626Q50130.pdf

Document Number: 36C78626Q50130 PROCESSED Page 1 of 81

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

F367113-26-2000005

PAGE 1 OF

5. SOLICITATION NUMBER

36C78626Q50130

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

03/10/2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME David Hester

b. TELEPHONE NUMBER (No collect calls) 8. OFFER DUE DATE / LOCAL

TIME

03/27/2026

11:00 ET

CODE 36C786

NATIONAL CEMETERY ADMIN (786)

NATIONAL CEMETERY ADMINISTRATION

DEPT OF VETERANS AFFAIRS

18434 JOPLIN RD.

TRIANGLE, VA 22172

9. ISSUED BY UNRESTRICTED OR X SET ASIDE: 100.00 % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

X SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS: 561720

SIZE STANDARD: 17.5

10. THE ACQUISITION IS

SEE

SCHEDULE

X

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED 0 Days: 0.00 %

0 Days: 0.00 % 0 Days: 0.00 % 0 Days: 0.00 %

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

X RFQ IFB RFP

14. METHOD OF SOLICITATION

367113CODE15. DELIVER TO

FAYETTEVILLE NATIONAL CEMETERY (842)

DEPT OF VETERANS AFFAIRS (842)

FAYETTEVILLE NATIONAL CEMETERY

1000 S.LT COL LEROY POND AVE

FAYETTEVILLE, AR 72701

CODE 36C78616. ADMINISTERED BY

NATIONAL CEMETERY ADMIN (786)

NATIONAL CEMETERY ADMINISTRATION

DEPT OF VETERANS AFFAIRS

18434 JOPLIN RD.

TRIANGLE, VA 22172

FACILITY

CODE

CODE

Telephone No.

17a. CONTRACTOR/

OFFEROR

NCA-VACOCODE18a. PAYMENT WILL BE MADE BY

TUNGSTEN

http://www.tungsten-network.com/customer-campaigns/ veterans-affairs/

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

Site visit for the is @ 10:00 am on 3/18/2026. Meeting place is at the

Administration building at Fayetteville National Cemetery.

See page 9 for question and answer period.

Please fill-out and sign the clause 852.219-76 on page 64-65. If not filled out, the offer will be consider unresponsive.

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE X ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

X 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT

TO THE TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) David Hester

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

Document Number: 36C78626Q50130 PROCESSED Page 2 of 81

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Document Number: 36C78626Q50130 PROCESSED Page 3 of 81

Table of Contents

Section Description Page Number

1 Continuation Sheet 1 Administative Guidance for Offerors.docx 1 Performance Work Statement and Attachments 2 Contract Clauses

52.252-2 Clauses Incorporated by Reference (Feb 1998) 52.203-17 Contractor Employee Whistleblower Rights (Nov 2023) 52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) 52.209-6 Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded (Jan 2025) 52.209-10 Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015) 52.212-4 Contract Terms and Conditions-Commercial Products and Commercial Services (Nov 2023) 52.217-8 Option to Extend Services (Nov 1999) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.219-6 Notice of Total Small Business Set-Aside (Nov 2020) 52.219-14 Limitations on Subcontracting (Oct 2022) 52.222-3 Convict Labor (June 2003) 52.222-19 Child Labor-Cooperation with Authorities and Remedies (Jan 2025) 52.222-36 Equal Opportunity for Workers with Disabilities (Jun 2020) 52.222-41 Service Contract Labor Standards (Aug 2018) 52.222-50 Combating Trafficking in Persons (Oct 2025) 52.222-62 Paid Sick Leave Under Executive Order 13706 (Jan 2022) 52.226-8 Encouraging Contractor Policies To Ban Text Messaging While Driving (May 2024) 52.232-33 Payment by Electronic Funds Transfer-System for Award Management (Oct 2018) 52.232-40 Providing Accelerated Payments to Small Business Subcontractors (Mar 2023) 52.233-3 Protest after Award (Aug 1996) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004) 52.244-6 Subcontracts for Commercial Products and Commercial Services (Oct 2025)

852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

852.204-70 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (MAY

2020)

852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR VERIFIED SERVICE-DISABLED

VETERAN-OWNED SMALL BUSINESSES (NOV 2022)

852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING-CERTIFICATE OF

COMPLIANCE FOR SERVICES AND CONSTRUCTION (NOV 2022)

852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

852.237-75 KEY PERSONNEL (OCT 2019)

852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

3 Documents, Exhibits, or Attachments 4 Solicitation Provisions

52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) 52.203-18 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements--Representation (Jan 2017) 52.204-7 System for Award Management (Nov 2024) 52.212-2 Evaluation-Commercial Products and Commercial Services (Nov 2021) 52.216-1 Type of Contract (Apr 1984) 52.217-3 Evaluation Exclusive of Options (Apr 1984)

852.209-70 ORGANIZATIONAL CONFLICTS OF INTEREST (OCT 2020)

852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED BY REFERENCE

(JAN 2008)

EOD Wagw Determination 2015-5109.pdf

Document Number: 36C78626Q50130 PROCESSED Page 4 of 81

Section 1 - Continuation Sheet

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0001 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Custodial Services

Period of Performance: 06/01/2026 - 05/31/2027

Reference Line: F367113-26-2000005 - 0001

Pricing Options: Base 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0002 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Carpet and Hard Floor Cleaning

Period of Performance: 06/01/2026 - 05/31/2027

Reference Line: F367113-26-2000005 - 0002

Pricing Options: Base 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0003 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Ceramic Floor

Period of Performance: 06/01/2026 - 05/31/2027

Reference Line: F367113-26-2000005 - 0003

Pricing Options: Base 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0004 See Description Below

PSC: S201

12.000000 MO

Document Number: 36C78626Q50130 PROCESSED Page 5 of 81

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

CUSTODIAL JANITORIAL

SERVICES

Description: Monthly Custodial Services

Period of Performance: 06/01/2027 - 05/31/2028

Reference Line: F367113-26-2000005 - 10001

Pricing Options: 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0005 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Carpet and Hard Floor Cleaning

Period of Performance: 06/01/2027 - 05/31/2028

Reference Line: F367113-26-2000005 - 10002

Pricing Options: 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0006 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Ceramic Floor

Period of Performance: 06/01/2027 - 05/31/2028

Reference Line: F367113-26-2000005 - 10003

Pricing Options: 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0007 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Custodial Services

Period of Performance: 06/01/2028 - 05/31/2029

Reference Line: F367113-26-2000005 - 20001

Pricing Options: 0001

Document Number: 36C78626Q50130 PROCESSED Page 6 of 81

0008 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Carpet and Hard Floor Cleaning

Period of Performance: 06/01/2028 - 05/31/2029

Reference Line: F367113-26-2000005 - 20002

Pricing Options: 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0009 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Ceramic Floor

Period of Performance: 06/01/2028 - 05/31/2029

Reference Line: F367113-26-2000005 - 20003

Pricing Options: 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0010 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Custodial Services

Period of Performance: 06/01/2029 - 05/31/2030

Reference Line: F367113-26-2000005 - 30001

Pricing Options: 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0011 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Carpet and Hard Floor Cleaning

Period of Performance: 06/01/2029 - 05/31/2030

Document Number: 36C78626Q50130 PROCESSED Page 7 of 81

Reference Line: F367113-26-2000005 - 30002

Pricing Options: 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0012 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Ceramic Floor

Period of Performance: 06/01/2029 - 05/31/2030

Reference Line: F367113-26-2000005 - 30003

Pricing Options: 0003

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0013 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

12.000000 MO

Description: Monthly Custodial Services

Period of Performance: 06/01/2030 - 05/31/2031

Reference Line: F367113-26-2000005 - 40001

Pricing Options: 0001

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0014 See Description Below

PSC: S201

CUSTODIAL JANITORIAL

SERVICES

2.000000 JB

Description: Semi Annual Service - Carpet and Hard Floor Cleaning

Period of Performance: 06/01/2030 - 05/31/2031

Reference Line: F367113-26-2000005 - 40002

Pricing Options: 0002

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0015 See Description Below

PSC: S201

2.000000 JB

Document Number: 36C78626Q50130 PROCESSED Page 8 of 81

CUSTODIAL JANITORIAL

SERVICES

Description: Semi Annual Service - Ceramic Floor

Period of Performance: 06/01/2030 - 05/31/2031

Reference Line: F367113-26-2000005 - 40003

Pricing Options: 0003

Document Number: 36C78626Q50130 PROCESSED Page 9 of 81

ADMINISTRATIVE GUIDANCE FOR OFFERORS

Vendor Questions:

All vendor questions regarding this solicitation shall be submitted by email to the david.hester@va.gov no later than 3/19/2026. Questions received after this deadline may not be addressed, and answers will be provided via amendment NLT 3/24/2026 on SAM.gov.

Site Visit:

A site visit is scheduled for 10:00 am on 3/18/2026. Vendors shall report to the Administration Building upon arrival and must arrive on time. Vendors are strongly encouraged to attend the site visit to ensure a full understanding of the requirements. No additional or repeat site visits will be scheduled.

Late Quotes:

Late quotes will not be accepted. Vendors are responsible for ensuring that their complete quote is submitted prior to the solicitation closing date and time.

SAM Registration:

Only quotes submitted by vendors that are actively registered in SAM.gov at the time of quote submission and award will be considered. Quotes from vendors that are not actively registered in SAM.gov will be rejected as non-responsive.

Amendments:

Vendors are responsible for monitoring SAM.gov for all solicitation amendments up to the closing date.

Failure to acknowledge or comply with amendments may result in the quote being deemed non-responsive.

Review of the Solicitation:

Vendors shall read the entire solicitation, including all sections, attachments, specifications, and amendments, prior to submitting a quote. Vendors are responsible for ensuring that all requirements are addressed in their submission.

Completeness of Quote:

The Government will evaluate only the information submitted. The Government will not make assumptions about vendor capabilities, technical approaches, or past performance not clearly

Document Number: 36C78626Q50130 PROCESSED Page 10 of 81 documented in the quote. Vendors must provide complete, accurate, and detailed responses to all solicitation requirements.

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SECTION A - CONTINUATION OF SF 1449 BLOCKS

1. PRICE SCHEDULE

1.1. The Contractor shall furnish all labor, supervision, equipment, materials and supplies necessary to provide Janitorial Services for Fayetteville National Cemetery. The Fayetteville National Cemetery is located at 1000 S. Lt. Col. Leroy Pond Avenue, Fayetteville, AR 72701. Work shall also include, but not be limited to, protection of facilities, structures, vehicles, and personnel. Work location is Fayetteville

National Cemetery. Hours of operation are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding

Federal Holidays.

2. POST AWARD CONFERENCE

2.1. Prior to commencement of work, contract awardee is required to make an appointment for a conference with the Contracting Officer (CO) and/or Contracting Officer’s Representative (COR) to ensure that all parties understand all contractual obligations and the role that each party serves.

2.2. All services described in the Performance Work Statement (PWS), including technical specifications, schedules, addenda, clauses, terms, and conditions of the contract shall form the complete scope of work. The period of performance (PoP) is from date of award until 31 May 2027 for the base year with four (4) one (1) year options.

2.3. The schedule price shall be all-inclusive, including all labor, equipment, materials, and supplies to complete the Contract Line Items (CLIN(s)).

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PERFORMANCE WORK STATEMENT

1. GENERAL INFORMATION

1.1. This is a performance-based contract for cemetery Janitorial services at Fayetteville National

Cemetery, Fayetteville, Arkansas and hereafter referred to as “Fayetteville” or “Cemetery.” The overall responsibility of the Contractor is to plan, coordinate, organize, manage, and perform the activities of

“Janitorial services” described herein, which are required to maintain sanitation and an aesthetic appearance of the Cemetery Administration, Maintenance, and Public Restroom facilities.

1.2. This Performance Work Statement describes the basic objectives of the Fayetteville National

Cemetery Janitorial Program. The Performance Based Service Contract provides potential Offerors the flexibility to develop cost effective solutions and the opportunity to propose innovative alternatives to meet the stated objectives. It also presents the Government with an opportunity to assess the Offeror’s understanding of all aspects of the effort to be performed by eliminating the "how to" instructions to accomplish the required effort normally contained in the Statement of Work that the Government traditionally provides to prospective Offerors. Minimum acceptable levels of performance to meet the minimum requirements are outlined in the “Services Summary” contained in Attachment 1.

1.3. THE NATIONAL CEMETERY ADMINISTRATION MISSION

1.3.1. The National Cemetery Administration honors veterans with a final resting place and lasting memorial that commemorate their service to our Nation. National Cemeteries are National Shrines.

Therefore, the standards for management, maintenance, appearance and operational procedures performed by the Contractor have been established by the National Cemetery Administration to reflect this Nations’ concern and respect for those interred there. For this reason, the Contractor’s strict adherence to the

Performance Work Statement, Performance Work Requirements Summary, and Guidance Specifications shall be required and shall be essential.

1.4 THE NATIONAL CEMETERY ADMININSTRATION BACKGROUND

1.4.1. In 1999 Congress passed legislation requiring VA to ensure that National Cemeteries serve as a dignified and respectful setting. Each Cemetery is to be an expression of appreciation and respect of a grateful Nation for the service and sacrifice of her veterans.

1.4.2. Further, each National Cemetery is to be maintained as a National Shrine. A National Shrine is defined as a place of honor and memory that declares to the visitor/family who views it as a majestic setting, offering a sense of serenity, historic sacrifice, and nobility of purpose. The National Cemetery is a beautiful and awe-inspiring tribute to those who gave much to preserve our Nation’s freedom and way of life.

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2. CONTRACT OBJECTIVES

2.1. To use an innovative and creative approach to manage the Cemetery’s Janitorial operations at the

Fayetteville National Cemetery in order to maintain the high standards of appearance as a National

Shrine, in accordance with best commercial practices and the requirements identified in this solicitation.

2.2. To have the Contractor perform to its Technical Performance Approach focused on criteria designed to maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

2.3. The minimum length of the contract is planned for one (1) base period with up to four (4) one (1) year options individually exercised at the VA’s discretion and dependent on the availability of funds.

3. DESCRIPTION OF SERVICES

3.1. The Contractor shall furnish all personnel, supervision, professional expertise, equipment, tools, materials, services, and quality control necessary to ensure that non-personal Janitorial services are performed at the Cemetery in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Attachment 2. Estimated square footages are established in Attachment 3. All work performed by the

Contractor shall be performed in accordance with all applicable laws, regulations, and commercial practices. All work shall be performed Monday through Friday, except Federal Holidays*, between 8:00 a.m. and 4:30 p.m. (* The exception is Memorial Day, which may be a workday for Federal employees, but not for the Contractor.) No work shall be allowed during special weekend activities.

3.2. Areas to be cleaned:

3.2.1. Administration Building: offices, common areas, kitchen, break room, restroom

3.2.2. Maintenance Building: break room, kitchen, common areas, foreman’s office, locker rooms, restrooms

3.2.3. Public Restrooms

4. FACILITY CLEANING SERVICES

4.1. Non-Carpeted Floors (Hard Floors: Ceramic Tile, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matters by effective daily cleaning. Cleaning shall be accomplished by the most appropriate method

(vacuum, sweep, dust mop, damp mop, wet mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. Floor surfaces, to include grout, shall have a clean, uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water after cleaning. Baseboards, corners, and wall/floor edges shall also be clean. Floors shall be continuously free of all debris such as paper, coins, and so forth. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. “Wet Floor” signs shall be used when appropriate.

4.2. Entrances and Entrance Platforms. Shall be cleaned daily; sweeping and trash removal as a minimum.

Document Number: 36C78626Q50130 PROCESSED Page 14 of 81

4.3. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matters by effective daily vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, or unraveling shall be brought to the attention of the

Contracting Officer’s Representative (COR). Area and throw rugs shall also receive this service. Floors shall be continuously free of all debris such as paper, coins, and so forth. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Plastic protectors under desks shall be cleaned.

4.4. Dusting Horizontal Surfaces. Dust office furniture, file cabinets, and all other horizontal office furniture and accessories, including pictures, fire extinguishers, and items in the foyer. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces include items such as tables, shelves, bookcases, storage lockers, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, light fixtures, and overhead air registers. Waiting room chairs shall be dusted and vacuumed weekly.

4.5. Spot Clean Vertical Surfaces. Spot clean all doors, door frames, and areas around light switches.

Thoroughly clean soiled wall coverings and chairs throughout the contract coverage area. Clean the outside surface of microwaves and refrigerators in Admin and Maint facilities. Computer screens will not be cleaned with any products, only dusted.

4.6. Windows, Interior Glass, and Entrance Glass. All interior window surfaces, interior glass, entryway and entrance door glass (inside and out), including glass in all doors, partitions, walls, display cases, and directory boards shall show no trace of film, dirt, smudges, water, or other foreign matter. All

Admin facility exterior glass doors and exterior glass entrance ways shall be cleaned daily.

4.7. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

4.8. Trash and Recyclables Collection/Removal. All trash containers shall be emptied, transported, and disposed of in designated area(s) along with recyclables collected and placed in designated area(s) ensuring containers returned to their original locations. (Note: All cardboard is classified as recyclable and should be treated as such.) The shredder bins shall be emptied and treated as recycling no less than weekly or when the bin(s) are full. The Contractor shall provide and replace any obviously soiled, worn, or torn plastic liners, but no less than twice per week. Trash and recycling receptacles shall be left clean, free of foreign matter, and free of odors.

4.9. Submittal of Facility Defects. When routine facility defects (e.g. dripping faucet, loose door, loose window frame, etc.) are found, they shall be reported to the COR.

4.10. Closing Procedures. Arrange furniture to original position. Report any damage or unusual circumstances. Straighten janitorial closet, if utilized. In some instances, the Contractor will be the last occupant of the contract building(s) for the business day. In such instances, the Contractor shall turn off lights (except those designated to remain on), secure all exterior doors/windows, and set all alarms as needed. (A specified code will be given to the Contractor for securing buildings in that case.)

5. RESTROOMS/LOCKER ROOMS CLEANING SERVICES

Document Number: 36C78626Q50130 PROCESSED Page 15 of 81

5.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures and faucets, exposed pipes, partitions, dispensers, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), light fixture covers, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, or any other deposits. Mirrors shall be clean and have no streaks or other removable matter.

Partitions shall be smudge/stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout below six feet shall be free of all film, spots, and detergent buildup.

5.2. Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 4.1. by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

5.3. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification. The contractor shall provide soap dispenser refills, toilet tissue, and hand towel refills.

5.4. Drinking Fountains. Contractor shall clean all facility drinking fountains: one outside of Public

Restroom. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

5.5. Restroom Trash Removal. All trash containers in restrooms and locker rooms, including sanitary napkin disposal containers, shall be emptied, trash disposed, and containers returned to or reassembled in their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners, but not less than twice per week. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

5.6. Restroom Checklists. The Contractor’s employee(s) on duty shall sign off daily on the restroom checklists, which are generally located in the foyers or attached to the doors of the public restrooms and staff restrooms.

6. PERIODIC CLEANING SERVICES (Services performed on a monthly, semi-annual or annual basis). These services will need to be coordinated with the COR if any will be done after hours and/or during the weekend.

6.1. Semi-Annual Hard Floor Maintenance (To be performed on the 1st workday of April and

September). Ceramic Tile shall be cleaned, scrubbed, stripped, sealed, waxed, and polished as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces shall have a uniform clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

6.2. Semi-Annual and Monthly Carpet Restorative Cleaning (To be performed on the 1st workday of

April and September or monthly). Carpets shall be bonnet cleaned monthly. Carpets shall be deep cleaned semi-annually in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash

Document Number: 36C78626Q50130 PROCESSED Page 16 of 81 receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

6.3. Semi-Annual Air Register, Diffuser, and Grille Cleaning (To be performed on the 1st workday of

April and October). Includes the outside part accessible to cleaning, without removal of registers, diffusers or grilles that are cleaned as part of everyday or weekday cleaning. This cleaning is in addition to cleaning of the outside fixture performed as part of the routine cleaning.

6.4. Semi-Annual Light Fixture Cleaning (To be performed on the 1st workday of April and October).

Ceiling lights, emergency lights, patio lights, outside entrance and all lights (except desk and table lights) shall have their covers removed and the Contractor shall clean the light inside and out. This cleaning is in addition to cleaning of the outside fixture performed as part of the routine cleaning.

6.5. Quarterly Window Exterior Cleaning (To be performed on the 1st workday of the month covering

January, April, July, October). All exterior glass surfaces that are in integral part of the outer surface of the building shall be cleaned no less than monthly during the designated period and show no traces of film, dirt, smudges, water, or other foreign material.

7. BUILDING SECURITY

7.1. The contractor shall be provided keys or granted access to all areas/rooms requiring cleaning.

Keys provided to the contractor shall not be duplicated. In the event a key is lost or duplicated, all locks and keys on that system shall be replaced by the VA. The contractor shall be responsible for the total costs involved with the replacement of keys and cores. The contractor shall be responsible for immediately reporting the occurrence of a lost key to the Contracting Officer or his/her designated representative.

7.2. Contractor employees shall not allow anyone to use any keys in their possession. They shall not open locked rooms or areas to permit entrance by people other than contractor employees performing assigned duties. All rooms/areas required to be locked shall not be left unattended during the cleaning process and shall be re-locked by contractor personnel after completing cleaning duties.

7.3. Contractor personnel shall turn off all lights in unoccupied areas after cleaning is performed.

Contractor personnel shall check and ensure encountered areas are locked. Ensure areas are secured and windows closed and locked. The Contracting Officer or designee shall be notified of any unlocked doors or windows during his/her duty hours.

8. SAFETY

8.1. The Contractor shall display warning signs that have been approved by the Contracting Officer’s

Representative (COR) in all areas where housekeeping operations may cause traffic obstruction or personnel hazard.

8.2. The cleaning of lobbies and corridors resulting in a temporary wet or slippery floor surface shall be accomplished so that it will not be necessary for personnel to cross the wet surface to gain access to other areas.

8.3. Contractor personnel shall turn off all lights in unoccupied areas after cleaning is performed.

Contractor personnel shall check and ensure encountered areas are locked. Ensure areas are secured and windows closed and locked. The Contracting Officer or designee shall be notified of any unlocked doors or windows during his/her duty hours.

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9. CONTRACTOR FURNISHED EQUIPMENT/SUPPLIES

9.1. The contractor shall furnish the supplies necessary to perform all services required. Supplies and equipment shall meet the specifications below and comply with VA, Federal, or State Occupational

Safety and Health Standards and Fire regulations.

9.2. All items shall be approved by the COR prior to being used. New supplies or changes in previously approved material shall require product literature and may require samples.

9.3. Contractor personnel shall not use steel wool, abrasive metal cleaners, or any other cleaning materials or supplies which could cause damage to property. At no time shall chairs, wastebaskets, brooms, mops or any other items normally placed on the floor be placed on any surface of furniture or equipment.

9.4. Contractor’s equipment shall be compatible with existing sources of furnished electrical power.

All equipment shall comply with current safety standards. All equipment shall be cleaned with a disinfectant detergent each day prior to storage.

9.5. Rotary floor polishing, buffing and scrubbing machines, shall be equipped with brush or pad head drive assemblies made of non-porous materials. Equipment will be checked for electrical safety and records maintained.

9.6. All electrically operated equipment shall be equipped with quiet-type motors, be third wire grounded, and equipped with an appropriate length of UL approved three-conductor cord. Extension cords are prohibited.

9.7. All wheeled and movable equipment shall be equipped with protective non-marking wheels and rubber bumpers or guards around the entire perimeter. No part of the equipment (except fixed handles) shall protrude beyond the rubber bumpers.

9.8. When not in use, equipment shall be stored in designated areas only. Trash containers shall be washed each day prior to storage.

9.9. Supplies and equipment shall not be transported in trash barrels, mop buckets, etc. All material not immediately used shall be properly stored.

9.10. Supplies and equipment reserved for use in designated areas shall not be transferred to the other areas. All such items assigned shall be plainly marked with the area’s designation.

9.11. Floor Polishing Liquid – The liquid shall be synthetic co-polymer plastic (not a wax), water emulsion with a solid content of at least 12 percent, removable by detergent scrubbing, safe for use on all synthetics, and resist scuffing and water penetration.

9.12. Stripping Compound – The product shall be purely synthetic, non-ionic, biodegradable, and contain no animal or vegetable soaps, abrasives, bleach, alcohol, ammonia, or other ingredients which would produce any harsh, harmful, or noxious odors or fumes; either in use or in storage. It is permissible to use a special detergent stripper specially designed for use in automatic scrubber equipment, so long as it meets the above requirements.

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9.13. Mops – non-disposable mop heads shall be neutral colored and made of rayon yam. Cotton yam may be used only if the disinfectant-detergent is not a quaternary ammonium compound as cotton neutralizes quats. Mop heads shall be washed in housekeeping closet sinks.

9.14. Cloths, Impregnating, Dusting and Sweeping – These cloths shall be tubular cotton with 18 percent to 22 percent non-oil impregnation by weigh, and the impregnations compound shall be registered with EPA.

9.15. Vacuum Cleaners – All vacuum equipment shall have a hospital use micro-static impaction type filtration system, which shall filter out all dust and bacteria particles larger than 0.3 microns. All vacuum equipment (i.e. tank, hose, and bag) shall be cleaned daily with disinfectant detergent. Vacuum filters shall be cleaned weekly.

9.16. Other Items –

9.16.1. Floor Polisher – Floor polishers shall have a non-porous scrubbing surface to inhibit bacterial growth.

9.16.2. Mop Buckets – The double bucket mopping system shall be used. Buckets shall be constructed of nonporous, acid resistant, seamless material.

9.16.3. Contractor Equipment – The Cemetery shall not be held responsible for any items of

Contractor’s equipment which are lost, damaged, or stolen. The contractor shall tag all contractor owned equipment for identification.

10. GREEN CLEANING

10.1. The Contractor shall use green cleaning products and processes. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment. Unlike a traditional cleaning program, a green

Janitorial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and environmental impacts.

10.2. Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum cleaners with HEPA filtration, bio-based products, and products and services that minimize the use of energy, water, and other resources. In addition to compliance with these requirements, the Contractor shall follow all applicable standard industry practices including, but not limited to, those published by the National Institute of

Building Sciences (NIBS), American Society of Testing Materials (ASTM), and Carpet and Rug Institute

(CRI), as well as applicable standards of the Environmental Protection Agency (EPA).

10.3. The Contractor shall take every precaution to ensure that, if available, only safe and environmentally preferable products are used. Preference must be given to cleaning products that meet the following: United States Department of Agriculture (USDA) designated bio-based products, Green

Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement

Guidelines (CPG)), and applicable Executive Orders.

10.4. The Contractor shall give preference to supplies and products that are "environmentally preferable". The list of Comprehensive Procurement Guideline (CPG) items and their associated

Recovered Materials Advisory Notices (RMAN’s) are available at http://www.epa.gov/cpg. Items such as trash bags are on the CPG list. Information on CPG items can be found at:

http://www.epa.gov/cpg/products.htm. This includes concentrated and ready-to-use cleaning chemicals

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(spray bottles must be labeled with the contents) that use ecologically sound packaging, are phosphate-free, non-corrosive, non-combustible, non-poisonous, non-reactive, and non-aerosol; contain no carcinogens, mutagens and teratogens; contain no ozone-depleting substances; and are bio-based and fully biodegradable. Such products must have lower toxicity and reduced potential for skin, eye, and respiratory irritation than comparable products used for the same purpose and must contain no unnecessary dyes or fragrances. Concentrations are preferable compared to ready-to-use products and should be used wherever possible. Furthermore, dilution control equipment (use equipment or systems consistent with those specified or recommended by the manufacturer of the concentrated products) should be employed to ensure correct dilutions of concentrations and to protect workers from exposure to concentrated chemicals. Preference must be given to cleaning products meeting the following Green Seal

Standards: GS-37 for Commercial and Institutional Cleaners for those product categories covered by this

Standard and GS-34 for Degreasers (http://www.greenseal.org/findaproduct/index.cfm#cleaners).

10.5. The Contractor must give preference to floor finish and floor maintenance products that are free of metals, such as zinc, arsenic, lead, cadmium, cobalt, chromium, mercury, nickel, or selenium.

11. CHEMICAL STORAGE AND SAFTEY DATA SHEETS

11.1. The Contractor shall furnish to the COR all Safety Data Sheets (SDS) for any materials used in the performance of this contract. All new products used during the life of the contract must have SDS provided to the COR prior to bringing these products on site and being used. The Contractor shall use only commercially available products that meet Federal, State, and local codes. These requirements shall include those identified in Executive Order 13423. The COR must contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

11.2. Contractor shall maintain the SDS in a location accessible to all employees and shall advise the

COR of their location. The SDS shall be available for inspection by the COR on request.

11.3. Contractor shall store chemicals and cleaning supplies in an area designated by the COR (see paragraph 13, USE OF CEMETERY FACILITIES). Contractor(s) shall provide spill containers for all liquids, and ALL CONTAINERS shall be clearly markers as to content.

12. STANDARDS OF EMPLOYEE CONDUCT

12.1. Contractor personnel shall be required to adhere to the following standards of dress and conduct, as briefly mentioned here, while performing work in the National Cemetery. These standards and regulations are enforceable under Title 38, U.S.C., Part I, Chapter 9, Section 901.

12.2. Contractor personnel shall be fully clothed at all times, to include upper garment to cover body from the waist to the neck and long pants or slacks. Clothing shall be clean, presentable, and suitable for the work while maintaining proper appearance and decorum indicative for a National Shrine. Proper personal hygiene is imperative. T-shirts and/or tank tops as outer garments are prohibited. Garments, which have a message, slogan, or printing of any kind other than the Contractor’s business attire, are prohibited. Protective/safety clothing and shoes shall meet or exceed OSHA and state requirements.

Uniform shirts and hats are acceptable as long as they meet all other attire requirements and are uniform among all Contractor employees.

12.3. Behavior and language must be appropriate, reverent, and respectful at all times. The

Contractor’s personnel shall not engage in loud or boisterous behavior, angry outbursts, or use of profane or abusive language at any time on Government premises. Playing radios and/or electronic games/devices shall only be done at lunchtime and in designated break areas. Due to the sensitive

Document Number: 36C78626Q50130 PROCESSED Page 20 of 81 mission of the Cemetery, Contractor employees will come into daily contact with grieving individuals, therefore Contractor employees will exercise and exhibit absolute decorum, courtesy, and respect while within the cemetery or at its perimeter or entrances. Inquiries from Cemetery visitors shall be politely referred to Government Cemetery staff. Gratuities of any kind are strictly prohibited.

12.4. The Contractor’s personnel shall consume food and beverages only within areas designated by the COR. Intoxication, violence, or criminal acts of any kind will not be tolerated and is cause for immediate removal from Government property. Use or sale of intoxicating beverages and/or drugs is strictly prohibited. Use of tobacco products is only allowed in specific areas designated by the COR.

13. PARKING AND VA REGULATIONS

13.1. Contractor employees may park privately owned vehicles in the area designated for parking by the COR. It is the responsibility of the Contractor to ensure his employees park in the appropriate designated parking areas. The Cemetery will not validate or make reimbursement for parking violations of the Contractor’s employees under any conditions. Smoking is prohibited inside any building at the

Cemetery. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation/summons answerable in the United States

(Federal) District Court, or another appropriate jurisdiction/agency.

14. USE OF CEMETERY FACILITIES

14.1. The Cemetery shall provide the Contractor space for supplies and equipment storage.

14.2. The Government shall not be responsible for any loss, damage, or theft of Contractor items.

Contractor shall be responsible for acceptable standards of housekeeping and Janitorial maintenance of

Cemetery facilities used by Contractor's employees.

14.3. Electricity WILL be furnished by the Government for Contractor’s use. Phone service will NOT be provided by the Government for the Contractor’s use.

15. SUPERVISION AND TRAINING

15.1. The Contractor shall establish and maintain an office through which the Contract Manager or alternate(s) can be contacted during duty hours. The Contract Manager or alternate shall be available during standard duty hours to meet at the Cemetery within one (1) hour with the Government personnel designated by the CO to discuss problem areas. The Contractor shall provide the COR telephone a number(s) where surveillance results and complaints can be reported. The Contractor shall also provide the COR with the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and Holidays. This information will be kept and updated by the Contractor whenever personnel changes occur. The Contract Manager or alternate shall have full authority to act for the

Contractor on all contract matters relating to the daily operation of this contract.

15.2. The Contractor shall be responsible for maintaining satisfactory standards of personnel conduct and work performance and shall administer disciplinary action as required. The Contractor is expected to remove any employees from the Cemetery for cause, to include, but not limited to, safety violations, other misconduct in performance of duty under these specifications and/or conduct contrary to the best interests of the Government. If the Contractor fails to act in this regard, or the reason for a removal is immediately required to protect the interests of the Government, the COR may direct the removal of an employee from the premises. Contractor objections to any such action will be referred to the Contacting Officer (CO) for final resolution; however, the Contractor will first immediately comply with COR direction pending any

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CO final resolution at a later time or date. The Contractor will not be due any type of compensation for their costs incurred as a result of an employee being removed for cause; unless the removal is directed by the COR and is later found invalid and/or unreasonable by the Contracting Officer.

15.3. The Contractor shall also be responsible for training and safety precautions for Contractor employees performing work under these specifications. Training shall be accomplished within the first thirty (30) days of employment, with refresher courses on an annual basis. OSHA standards shall be observed by the Contractor in all work performed. Contractor shall ensure that appropriate safety equipment is used by Contractor personnel and shall be used as prescribed by OSHA standards, including hard hats, safety shoes, safety glasses, and hearing protection devices. The following OSHA and NFPA standards and codes are to be adhered to, and records will indicate by name and date when employees are trained in the following:

15.3.1. National Fire Protection Association (NFPA): 10-1998 Standard for Portable Fire

Extinguishers

15.3.2. Occupational Safety and Health Administration (OSHA) 29 CFR 1910 Safety and Health

Regulations for Personal Protection, Safety Color Codes, Portable Power Tools, Electrical Safety and Portable Electric Equipment.

15.3.3. Site and Building Access: Maintain free and unobstructed access to facility emergency services and for fire, police and other emergency response forces in accordance with NFPA 241.

15.3.4. Hazard Communications (OSHA, HCS, 29 Code, FR 1910.1200)

15.3.5. Hazard spills/Waste Handling

15.3.6. Universal Precautions (OSHA, 29 CFR Part 1910.1030)

15.3.7. Equipment Operations Training (Utility Training)

15.3.8. Initial Environmental Management System (EMS) awareness training and annual EMS awareness refresher training if the contract is greater than one (1) year. The COR or designated appointee will be responsible for providing the EMS training, as well as providing the method of training. Individual documentation processes will be established by the COR or designated appointee.

16. INSPECTION AND CLEANING OF CEMETERY FACILITIES

16.1. The Contractor shall perform a weekly inspection. During this inspection the appearance of the

Cemetery will be observed, and any deficiencies noted within the scope of the contract will be corrected as soon as practicable.